27983 OV courses delivered Online

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD Overview of the key ITIL 4 high-velocity terminology Understand when the transformation to high velocity IT is desirable and feasible Understand the five objectives associated with digital products ? to achieve: Valuable investments ? strategically innovative and effective application of IT Fast development - quick realization and delivery of IT services and IT-related products Resilient operations - highly resilient IT services and IT-related products Co-created value - effective interaction between service provider and consumer Assured conformance - to governance, risk and compliance (GRC) requirements. 2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE Understand how high velocity IT relates to: The four dimensions of service management The ITIL service value system The service value chain The digital product lifecycle 3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT Understand the following concepts: Ethics Safety culture Toyota Kata Lean / Agile / Resilient / Continuous Service-dominant logic Design thinking Complexity thinking Use the principles, models and concepts to contribute to: Help get customers? jobs done Trust and be trusted Commit to performance Deal with uncertainty Improve by being inquisitive 4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments: Portfolio management Relationship management Know how the service provider ensures fast deployment is achieved Know how to use the following practices to contribute to achieving fast deployment: Architecture management Business analysis Deployment management Service validation and testing Software development and management Know how the service provider ensures resilient operations are achieved Know how to use the following practices to contribute to achieving resilient operations: Availability management Capacity and performance management Monitoring and event management Problem management Service continuity management Infrastructure and platform management Know how the service provider ensures co-created value is achieved Know how to use the following practices to contribute to achieving co-created value with the service consumer: Relationship management Service design Service desk Know how the service provider ensures assured conformance is achieved Know how to use the following practices to contribute to achieving assured conformance: Information security management Risk management

Duration 4 Days 24 CPD hours This course is intended for If you're a developer with a keen interest in providing automated solutions for your organization, this certification could be a great fit for you. You automate time-consuming and repetitive tasks by using Microsoft Power Automate. You review solution requirements, create process documentation, and design, develop, deploy, integrate, troubleshoot, and evaluate solutions. Working with business stakeholders, you help to improve and automate business workflows. Overview After completing this course, students will be able to: Design RPA solutions Develop RPA solutions Deploy and manage RPA solutions Candidates for this course automate time-consuming and repetitive tasks by using Microsoft Power Automate. They review solution requirements, create process documentation, and design, develop, troubleshoot, and evaluate solutions. Candidates work with business stakeholders to improve and automate business workflows. They collaborate with administrators to deploy solutions to production environments, and they support solutions. Module 1: Get started with Power Automate for desktop Get started with Power Automate for desktop by learning about flows, creating automated steps, and flow development essentials. Module 2: Automate processes with Robotic Process Automation and Power Automate for desktop Work with Power Automate for desktop to record Windows and Web applications, but also use out of box actions such as manipulating Excel documents as part of an end to end invoice processing solution. Module 3: Work with Power Automate for desktop Work with Power Automate for desktop options, flows, recording features, conditions, loops, variables, images, and error and exception handling. Module 4: Work with different technologies in Power Automate for desktop Learn how to automate email handling, Excel, user interface, and system services with Power Automate for desktop. Module 5: Implement advanced logic in Power Automate for desktop Learn how to work with system flows, control flows, mimic mouse actions, as well as operations used to manipulate text, date, and time in Power Automate for desktop. Module 6: Build expertise with Power Automate for desktop Learn how to use Power Automate for desktop to work with Power Automate, OCR technologies, and scripting. Module 7: Build custom connectors for Power Automate This Learning Path explores custom connectors and explains how to configure them and use them with Microsoft Power Automate Module 8: Use best practices to secure and govern Microsoft Power Platform environments This module focuses on introducing Microsoft Power Platform environments and their role in creating Data Loss Prevention (DLP) policies by using examples and use cases. A brief introduction and overview of tools will also be discussed, including Microsoft Power Platform and Power Automate Admin experiences and Microsoft Power Platform Center of Excellence (COE) toolkit. Additional course details: Nexus Humans PL-500T00 Microsoft Power Automate RPA Developer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PL-500T00 Microsoft Power Automate RPA Developer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Who is this course for? The Interior Design Visualization Professional Certificate is perfect for individuals aspiring to launch their interior design business. Learn essential skills in AutoCAD, SketchUp, Photoshop, InDesign, Vray, and 3ds Max. If you prefer to book over the phone, simply call 02077202581. Click here for more info: Website Duration: 120 hours. 1-on-1 Training. When can I book: (Choose your preferred day and time once a week). Monday to Saturday: 9 am - 7 pm (Flexible timing with advance booking). Module 1: Introduction to Interior Design Visualization (4 hours) Understanding the Significance of Visualization in Interior Design Familiarity with Software Used: AutoCAD, 3ds Max, SketchUp, V-Ray, Photoshop, and InDesign Workflow Overview and Best Practices for Interior Design Visualization Module 2: AutoCAD for Interior Design (16 hours) Basics of AutoCAD and Its Interface Utilizing Drawing and Editing Tools for Accurate Floor Plans and Elevations Creating and Modifying 2D and 3D Objects Application of Layers, Line Types, and Hatches for Clarity Precision in Measurements and Annotations Module 3: 3ds Max for Interior Design (16 hours) Introduction to 3ds Max Interface Furniture, Fixtures, and Architectural Element Modeling Techniques Material and Texture Application for Realism Lighting Strategies for Interior Scenes V-Ray Introduction for High-Quality Rendering Scene Setup and Camera Placement for Effective Visualization Module 4: SketchUp for Interior Design (12 hours) Introduction to SketchUp and Its Interface Creating 3D Models of Interiors, Furniture, and Objects Enhancing Visuals with Materials and Textures Efficient Use of SketchUp Plugins and Extensions Seamless File Exchange Between SketchUp and Other Software Module 5: V-Ray for Interior Design Rendering (12 hours) Principles of Photorealistic Rendering Installation and Setup of V-Ray in 3ds Max and SketchUp Configuring V-Ray Settings for Optimal Rendering Advanced Material Application for Realistic Surfaces Lighting Techniques for Atmosphere and Mood Creation Module 6: Photoshop for Interior Design Visualization (12 hours) Introduction to Photoshop Interface Image Enhancement: Color, Contrast, and Saturation Adjustments Post-Processing Effects for a Polished Look Integration of 2D Elements like Textures and Patterns Creating Composite Images Using Multiple Render Passes Module 7: InDesign for Portfolio Presentation (8 hours) Introduction to InDesign Interface Designing a Visually Appealing Portfolio Layout Effective Organization and Presentation of Interior Design Visualizations Integration of Images, Text, and Graphics for Cohesive Portfolios Portfolio Export for Print and Digital Distribution Module 8: Project Work and Final Presentation (4 hours) Application of Learned Skills on a Comprehensive Interior Design Visualization Project Refinement and Polish under Instructor's Guidance Preparation and Delivery of Final Presentation Showcasing the Project Note: The course outline encompasses 80 instructional hours. The actual duration may vary based on class pace and additional practice and project work. Final Project (With Full-Time Tutor Assistance): Students will develop and present their best work in a final presentation at the end of the course. Projects are to be submitted via email to training@realanimationworks.com, and timely submission is crucial to avoid delays or interruption of sessions. Please be aware: Failure to attend a session or notify us of absence within 48 hours of the session time results in session loss and full class fee charges due to the personalized nature of the sessions. Students can request breaks or extended pauses by providing written notice through email. Benifits and Jobs after this course: Master Design Tools: Proficiency in AutoCAD, 3ds Max, SketchUp, V-Ray, Photoshop, and InDesign for interior design visualizations. Advanced 3D Skills: Expertise in detailed 3D modeling, realistic rendering, and precise lighting techniques. Portfolio Development: Create compelling portfolios using InDesign, blending images and text professionally. Career Opportunities: Interior Visualization Specialist 3D Modeler Architectural Visualizer Interior Design Consultant Digital Content Creator Freelance Interior Visualizer Virtual Reality Designer Educator/Trainer Certificate Program in Interior Design Visualization: Maintain a dedicated notebook for effective organization of study notes. Schedule makeup sessions for missed coursework, subject to available time slots. Keep detailed records and create a specialized design folder to monitor progress and nurture creative ideas. Allocate focused time for self-guided practice and project work. Receive certification from our esteemed professional design team upon successful completion of the program. Post-Program Achievements: Upon completion of the certificate program, you will: Gain confidence in software proficiency and a strong understanding of underlying principles. Demonstrate the ability to create high-quality visual representations for architectural and interior design projects. Feel well-prepared for career opportunities, backed by your software expertise. Ongoing Support: We are pleased to offer lifelong complimentary email and phone support, ensuring swift assistance with any inquiries or challenges you may face. Software Access: Access to necessary software is available via download from the developer's website or at student-friendly rates. Please note that student software usage is limited to non-commercial projects. Payment Flexibility: Choose from various payment options including internet bank transfers, credit cards, debit cards, and PayPal. Additionally, we offer installment plans tailored to our students' needs.

About this Training Course In turbulent times for the entire Energy Sector, Oil & Gas E & P segments are coming under tremendous pressure to reinvigorate. Oil Majors like Shell Plc are no longer termed as Oil & Gas Company but also branded as SHELL Energy, with technology at its forefront. The Risks, Scope and Context of Engineering, Procurement, Construction, Installation and Commissioning (EPCIC) Projects is evolving rapidly. Thus, the success of a project is dependent on the practical 'know how' in scoping, contract drafting, negotiation and execution competencies. Understanding the essential ingredients of contracts and mastering the international contracting principles will equip the participants to identify vague and ambiguous clauses, avoid dangerous and often hidden terms, and better understand the controlling position in a project. In this 3 full-day course, the participants will find out how to negotiate legacy contracts where parties are not allowed to edit any clauses during the bidding process. The participants will learn from the Case Law Reports and analysis to take home lessons learned from bitter experiences of their peers in the industry. It is designed to help those who need a solution to manage current contractual issues or those who execute contracts regularly and want to be more proficient in managing their contracts and projects, with changing contexts. The course is developed with the underlying objectives for the participants to: Enhance their current knowledge of the legal principles governing international Contracts from formation, execution to breaches, redresses and dispute resolution either as a party or as a consortium member or as a coverture. Manage Consortium and Joint Venture Partners inter-relationship and contractual responsibilities. Identify dangerous exposures due to joint and severally liable requirements of consortium-based contracts. Effectively Manage Risks of Projects, with Enforceable Contract Documents, by learning the purpose and potential benefits of maintaining evidence in compliance to the contract clauses. Learn the Contract Enforcement Nuggets of Owners and the Variation Claims Strategies of the Contractors. Allocation of contract management related roles / assignments and WBS within consortium partners for effective project management and profitable results. Use of Contract Terms & Conditions for enhancing project performance, monitoring, reporting, and achieving timely completion, thereby avoiding delays and disputes. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives Upon completion of the course, the participants will have learnt: Project management strictly in accordance with the contract and the corporate strategies. How to ensure that Variations Order claims are appropriately managed in turnkey and lump-sum contracts. Manage contemporary challenges and market factors with direct or indirect impact on the contracts. Managing all members of the Supply Chain from vendors to logistics services providers. Cost Engineering and Performance Management. How to manage Consortium Partners, Contractors, and Owner's representatives. When and how to obtain / grant extension of time (EOT) and costs. Ability to identify rights and obligations of each party to a contract instead of making subjective decisions. Ability to be firm in negotiations without violating terms of the agreements. Ability to spot different legal systems, contract laws and arbitration rules. Ability to negotiate and avoidance of disputes and resolution in amicable manner, in accordance with the provisions of the contract. Competency in developing and maintaining documentary evidence and traceability for all works executed during the project. Target Audience This course is specially curated for professionals from International Oil & Gas Industries including Offshore & Marine Sectors. They include the heads of strategic business units, contracts managers, project directors, project managers, general managers, corporate legal counsels, procurements and supply chain managers, lawyers and legal professionals engaged in the EPCIC Segments of the Oil & Gas Industry.   Course Level Intermediate Trainer Principal Management Consultant Chartered Valuer and Appraiser (CVA) FACICA | FAMTAC | FAIADR | M.S.I.D | Member, AIEN LL.M. (IP Law), M. Sc. (Maritime Studies), M. Tech (Knowledge Engineering), MBA, First Class CoC (MCA, UK), B. E. (Elect) Your expert course leader, during the last 47 year period, has worked and consulted in the industry verticals encompassing: Technology, Oil & Gas Exploration & Production, Petrochemical Process Plants and Power Plant Construction Projects, Logistics & Warehousing, Marine, Offshore, Oil & Gas Pipelines, Infrastructure Development Projects (Ports, Offshore Supply Bases, Oil & Gas Terminals and Airports etc), EPCIC Contracts, and Shipyards, in South East Asia, Africa, Middle East, Americas and Europe. He serves as the Principal Management Consultant with a management consultancy in Hong Kong and Singapore, specialising in the fields of corporate management consultancy, international contracts reviews and alternative dispute resolutions services. He undertakes special assignments for conducting audits and valuation of intangible properties involving proprietary processes for licensed production, and licensing of intellectual property rights (IP Rights) in patents, trademarks, and industrial designs. He is frequently engaged for assignments like due diligence, acquisitions, mergers, resolving various operational issues, technology transfer and agency services contracts reviews, cost controls, and enhancement of Supply Chain Management. He has been conferred the credentials of Chartered Valuer & Appraiser (CVA) by SAC and IVAS, in accordance with the international valuation standards setting body IVSC. His consulting experience includes Charterparty Management, Business Process Re-engineering, Diversifications, Corporate Development, Marketing, Complex Project Management, Feasibility Studies, Dispute Resolutions and Market Research. He has successfully assisted Marine and offshore E & P clients in managing contractual disputes arising from various international contracts for upgrading & conversion projects. He continues to be actively engaged in claims reviews, mediation, arbitration, litigation, and expert witness related assignments, arising from international contracts and Charterparty Agreements. He graduated with a Bachelor's degree in Electrical Engineering, MBA in General Management, Master of Technology in Knowledge Engineering, Master of Science in Maritime Studies, and LL.M. (IP Law). He also holds professional qualifications in Business Valuations and Appraisers for CVA, arbitration, law, and marine engineering, including the Chief Engineer's First-Class Certificate of Competency (MCA, UK). He is further qualified and accredited as Certified International Arbitrator, Chartered Arbitrator, Sports arbitrator under CAS Rules, WIPO Neutral, Australian Communications and Media Authority (ACMA) Bargaining Code Arbitrator, Accredited Adjudicator and Accredited Mediator (Malaysia). He is admitted to the international panels of arbitrators and neutrals with WIPO, Geneva; ACICA, AMTAC and ACMA, Australia; BVIAC (British Virgin Islands); JIAC (Jamaica); HKIAC Hong Kong; AIAC, Malaysia; AIADR, Malaysia; KCAB, Seoul, South Korea; ICA, Delhi, India; ICC (Singapore); SISV, Singapore; SCMA, Singapore; SCCA, Saudi Arabia; VIAC Vienna, Austria; Thailand Arbitration Centre (THAC), and Mediator with AIAC Malaysia, CMC, and SIMI Singapore. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

The Hi-Tech Training Digital Text & Voice Communicator Course is designed to provide participants with the skills required to connect Digital, Text & Voice Communicators to an Alarm Control Panel for transmission of Digital status signals via the telephone line, GSM Network or IP network to a central monitoring station. The Digital Communicator Course’s practical application and our highly experienced trainers ensure that this course is second to none. The course is technical and practical in nature and is suitable for participants who have successfully completed the Hi-Tech Training Intruder Alarm Installation Course or equivalent.

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management. The ITIL 4 CDS Qualification would most likely suit the following delegates: Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ?end-to-end? from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams Know how to create, deliver and support services Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools Understand service performance, service quality, and improvement methods. This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - PLANNING AND BUILDING A SERVICE VALUE STREAM Tackling the concepts and challenges related to SVS Using the ?shift left? approach The true value of information and technology across the SVS 2 - CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT Using the value stream to design, develop and transition new services Adding to a value stream by leveraging ITIL practices Providing user support Furthering the value stream for support through ITIL practices 3 - CREATING, DELIVERING AND SUPPORTING SERVICES Coordinate, prioritize and structure activities The value of buy vs. build, sourcing, and service integration and management

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 DPI Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ?learning and improving? IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan & Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a ?learning and improving? IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE Knowing key terms Differentiating between principle concepts Defining the relationship of Values, Outcomes, Costs and Risks 2 - SCOPING WHAT IS TO BE DIRECTED Cascading goals and requirements Deciphering effective policies, controls and guidelines Placing decision-making authority at the correct level 3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM The role of risk management How governance impacts DPI Ensuring that controls are sufficient but not excessive 4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT Leverage the ITIL CI model Identify assessment objectives and outputs Select the appropriate assessment method Prioritize desired outcomes Build, justify and advocate your business case Conduct improvement reviews and lessons learned sessions Embed CI at all levels of the service value stream 5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT The nature and benefits of OCM Manage, communicate effectively, and influence stakeholders Establish valuable interfaces across the value chain 6 - EFFECTIVE MEASURING AND REPORTING Defining indicators and metrics to support objectives 7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS Recognizing the differences between value streams and practices Choosing the right methods and techniques to direct, plan and improve value streams Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Participants gain a foundational understanding of the UX design process, tools and techniques through an engaging mix of theory and practical application exercises.

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Senior Consultants (both functional and technical) that aspire to be Solution Architects, or current Solution Architects that are new to the role. The Solution Architect is responsible for the successful design, implementation, deployment and adoption of an overall solution. The Solution Architect ensures that the solution meets the customer?s needs now and in the future. In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more. This course is designed to give you an introduction to the Solution Architect role. Becoming a Solution Architect/Getting to know your customer Define a Solution Architect Role of a Solution Architect on projects Project Methodology Getting to know your customer Group exercise - Getting to know your customer Conceptualizing the design from requirements How to lead the requirement collection effort Using fit gap analysis Pillars of good architecture Blueprinting the solution architecture Group exercise - Design from requirements Project governance and working as a team Solution Architect's role in project governance Techniques for keeping a project on track Scenarios that could cause a project to fail Group exercise - Project governance and working as a team Power Platform Architecture Key Power Platform architecture components Understand how platform design and limits influence solution architectures Updates and feature releases Understand how to communicate how the platform meets customer needs Data Modeling Data model influences Data model strategy Data types Data relationships Group exercise - Data modeling Analytics and artificial intelligence Planning and evaluating requirements Operational reporting Power BI Enterprise BI Pre-built insights and custom AI Power Apps Architecture Discuss options for apps and how to choose where to start Discuss app composition options Using components as part of your app architecture Considerations for including Portals as an app in your architecture Group exercise - Power Apps Architecture topics Application Lifecycle Management (ALM) Microsoft vision and Solution Architect's role in ALM Environment strategies Defning a solution structure for your deliverable Power Automate Architecture Discuss options for automation and custom logic Review considerations for using triggers and common actions Explore using Business Process Flows (BPF) to guide users through business processes Group Exercise - Evaluate scenarios for Power Automate usage Security Modeling Solution Architect's role in security modeling Discovery and learning your client's environment Controlling access to environments and resources Controlling access to CDS Data Group Exercise - Security Modeling Integration Solution Architects role in Integrations What is an integration and why do we need it Platform features that enable integration CDS Event Publishing Scenarios for group discussion Dynamics 365 Applications Architecture Solution Architect's role when deploying Dynamics 365 apps Architecture Considerations for primary apps Group Exercise - App specific working groups evaluate requirements Power Virtual Agents architecture Introduction Chatbot options Chatbot concepts Best practices Integrate chatbots Power Virtual Agents in Microsoft Teams Robotic Process Automation Introduction Power Automate Desktop Recording and editing tasks Running desktop flows Process advisor Testing and Go Live Solution Architect's role with testing and go live Planning for testing Planning for go live