Attracting candidates and matching them to temporary or permanent job positions with client companies. Recruitment Consultant Level 3 Course Duration / 12 Months Level 3Apprenticeship Standard Course OverviewPredominantly employed within the recruitment sector, the recruitment consultant&rsquo;s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee.A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both. Typical responsibilities for a recruitment consultant are:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identifying, qualifying and securing client recruitment opportunities in line with corporate and personal goals.</li><li fr-original-style="" style="box-sizing: border-box;">Identifying, assessing and placing suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals.</li><li fr-original-style="" style="box-sizing: border-box;">Developing and manage client / candidate relationships to ensure high levels of customer satisfaction and quality standards.</li><li fr-original-style="" style="box-sizing: border-box;">Meeting all procedures and carrying out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to.</li><li fr-original-style="" style="box-sizing: border-box;">A career in recruitment as a recruitment consultant can appeal to those individuals who possess an entrepreneurial outlook.</li><li fr-original-style="" style="box-sizing: border-box;">It provides the opportunity for reward and high earning potential. Many opportunities arise in the recruitment sector for personal and professional development, such as team leader and or managerial roles.</li></ul> Recruitment Consultant Level 3Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to establish, negotiate and agree terms and conditions of business with clients.</li><li fr-original-style="" style="box-sizing: border-box;">All necessary processes, payment and aftercare services in line with company policies.</li><li fr-original-style="" style="box-sizing: border-box;">The different recruitment models (eg. Temporary, Permanent, Contract Recruitment, Executive Search etc)</li><li fr-original-style="" style="box-sizing: border-box;">Agreed job-related Key Performance Indicators (KPIs, e.g. vacancies taken, calls made, interviews etc) and how they will be assessed and measured during the apprenticeship.</li><li fr-original-style="" style="box-sizing: border-box;">How to ensure candidates and clients receive a professional and comprehensive recruitment service.</li><li fr-original-style="" style="box-sizing: border-box;">How to develop successful sales techniques for recruitment.</li><li fr-original-style="" style="box-sizing: border-box;">The principles of assessing people</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identify, progress and convert sales leads into new clients, candidates and placements as required.</li><li fr-original-style="" style="box-sizing: border-box;">Proactively and consistently strive to identify and obtain new business opportunities.</li><li fr-original-style="" style="box-sizing: border-box;">Source suitable vacancies in line with company policies and sales procedures.</li><li fr-original-style="" style="box-sizing: border-box;">Manage and profitably develop client relationships.</li><li fr-original-style="" style="box-sizing: border-box;">Identify and attract candidates using all appropriate methods to fill jobs.</li><li fr-original-style="" style="box-sizing: border-box;">Monitor responses/applications received and make sure that candidate applications are processed efficiently.</li><li fr-original-style="" style="box-sizing: border-box;">Shortlist and present suitably qualified applicants against defined job vacancies.</li><li fr-original-style="" style="box-sizing: border-box;">Manage the recruitment and selection processes by effectively liaising with the client, candidate and internal teams.</li><li fr-original-style="" style="box-sizing: border-box;">Successfully place suitable candidates with client</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Someone who takes independent action to meet and exceed KPIs without being asked.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who uses their knowledge of recruitment law to identify bad practice and suggest improvements.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who proactively seeks opportunities and acts upon them.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who continues to make effective canvassing calls despite having to repeatedly overcome objections.</li><li fr-original-style="" style="box-sizing: border-box;">An individual who has made a plan for their professional development and career opportunities.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who can draw on previous experience and/or agreed procedures and policies to solve problems and make informed decisions.</li></ul>

Attracting candidates and matching them to temporary or permanent job positions with client companies.


Recruitment Consultant Level 3

Course Duration / 12 Months Level 3
Apprenticeship Standard


Course Overview
Predominantly employed within the recruitment sector, the recruitment consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee.
A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both. Typical responsibilities for a recruitment consultant are:
Identifying, qualifying and securing client recruitment opportunities in line with corporate and personal goals.
Identifying, assessing and placing suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals.
Developing and manage client / candidate relationships to ensure high levels of customer satisfaction and quality standards.
Meeting all procedures and carrying out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to.
A career in recruitment as a recruitment consultant can appeal to those individuals who possess an entrepreneurial outlook.
It provides the opportunity for reward and high earning potential. Many opportunities arise in the recruitment sector for personal and professional development, such as team leader and or managerial roles.


Recruitment Consultant Level 3
Course Content


Knowledge
How to establish, negotiate and agree terms and conditions of business with clients.
All necessary processes, payment and aftercare services in line with company policies.
The different recruitment models (eg. Temporary, Permanent, Contract Recruitment, Executive Search etc)
Agreed job-related Key Performance Indicators (KPIs, e.g. vacancies taken, calls made, interviews etc) and how they will be assessed and measured during the apprenticeship.
How to ensure candidates and clients receive a professional and comprehensive recruitment service.
How to develop successful sales techniques for recruitment.
The principles of assessing people


Skills
Identify, progress and convert sales leads into new clients, candidates and placements as required.
Proactively and consistently strive to identify and obtain new business opportunities.
Source suitable vacancies in line with company policies and sales procedures.
Manage and profitably develop client relationships.
Identify and attract candidates using all appropriate methods to fill jobs.
Monitor responses/applications received and make sure that candidate applications are processed efficiently.
Shortlist and present suitably qualified applicants against defined job vacancies.
Manage the recruitment and selection processes by effectively liaising with the client, candidate and internal teams.
Successfully place suitable candidates with client


Behaviours
Someone who takes independent action to meet and exceed KPIs without being asked.
Someone who uses their knowledge of recruitment law to identify bad practice and suggest improvements.
Someone who proactively seeks opportunities and acts upon them.
Someone who continues to make effective canvassing calls despite having to repeatedly overcome objections.
An individual who has made a plan for their professional development and career opportunities.
Someone who can draw on previous experience and/or agreed procedures and policies to solve problems and make informed decisions.

Rachel Hood

HR (Human Resources)

Attracting candidates and matching them to temporary or permanent job positions with client companies.

Recruitment Consultant Level 3

Ensuring learning and development contributes to improved performance in the workplace at an individual, team and organisation level. Learning &amp; Development Level 5 Course Duration / 18 Months Level 5Apprenticeship Standard Course OverviewA Learning &amp; Development (L&amp;D) Consultant/ Business Partner is accountable for ensuring L&amp;D contributes to, and influences, improved performance in the workplace at an individual, team and organisation level.They also have the commercial responsibility to align learning needs with the strategic ambitions and objectives of the business. They are agents for change, influencing key stakeholders, making decisions and recommendations on what the business can / should do in an L&amp;D context.They are also likely to lead on any L&amp;D-related elements of business projects. The L&amp;D Consultant / Partner will often have expertise and competence in a specific field whether it be technical, vocational or behavioural. They link the work they do to the context and strategic priorities of the business and measure the outcomes and impact of any learning interventions, to demonstrate a return on investment/expectation.The role can be a generalist L&amp;D or more specialist, where the focus and in-depth expertise is in a specificarea such as organisation development, digital / blended learning, resourcing, or talent management.Whichever the area of focus, the role requires a good grounding across all areas of L&amp;D, and is business and future focused. Learning &amp; Development Level 5Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Paradigms, theories and models that underpin effective adult learning, group behaviour and learning culture, for example behaviourism, cognitivism, constructivism, neuroscience.</li><li fr-original-style="" style="box-sizing: border-box;">Legislation and policies that influence learning design and delivery.</li><li fr-original-style="" style="box-sizing: border-box;">The merits of different learning delivery channels to select an appropriate face-to-face, blended or digital solution.</li><li fr-original-style="" style="box-sizing: border-box;">The latest learning practice, trends and emerging thinking.</li><li fr-original-style="" style="box-sizing: border-box;">How to measure the impact, return on investment/expectation of learning on the business.</li><li fr-original-style="" style="box-sizing: border-box;">The various L&amp;D roles, responsibilities and skills required to design and deliver face-to-face, blended or digital solutions.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Use a range of techniques to obtain an initial brief from internal stakeholders, and investigate and analyse data to validate the need for a learning intervention.</li><li fr-original-style="" style="box-sizing: border-box;">Present a range of relevant and innovative solutions, logically and with credibility, to gain buy-in from senior stakeholders.</li><li fr-original-style="" style="box-sizing: border-box;">Initiate the design of interventions and monitor implementation.</li><li fr-original-style="" style="box-sizing: border-box;">Manage learning and knowledge transfer.</li><li fr-original-style="" style="box-sizing: border-box;">Influence management at all levels to collaborate and take responsibility for learning initiatives.</li><li fr-original-style="" style="box-sizing: border-box;">Identify and analyse potential cost savings to ensure maximum value.</li><li fr-original-style="" style="box-sizing: border-box;">Work with senior leaders to carry out succession planning, organisational development and talent pipeline plans.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Pro-actively seeking opportunities and feedback to develop their business acumen, improve their performance and overall capability.</li><li fr-original-style="" style="box-sizing: border-box;">They are a trusted partner, acting with integrity, ensuring that clients, partners and learners alike feel heard and are confident in their ability to deliver.</li><li fr-original-style="" style="box-sizing: border-box;">They understand and apply the commercial context, realities and drivers behind learning needs and solutions.</li><li fr-original-style="" style="box-sizing: border-box;">The courage to hold a mirror up to the organisation when diagnosing solutions.</li></ul>

Ensuring learning and development contributes to improved performance in the workplace at an individual, team and organisation level.


Learning & Development Level 5

Course Duration / 18 Months Level 5
Apprenticeship Standard


Course Overview
A Learning & Development (L&D) Consultant/ Business Partner is accountable for ensuring L&D contributes to, and influences, improved performance in the workplace at an individual, team and organisation level.
They also have the commercial responsibility to align learning needs with the strategic ambitions and objectives of the business. They are agents for change, influencing key stakeholders, making decisions and recommendations on what the business can / should do in an L&D context.
They are also likely to lead on any L&D-related elements of business projects. The L&D Consultant / Partner will often have expertise and competence in a specific field whether it be technical, vocational or behavioural. They link the work they do to the context and strategic priorities of the business and measure the outcomes and impact of any learning interventions, to demonstrate a return on investment/expectation.
The role can be a generalist L&D or more specialist, where the focus and in-depth expertise is in a specificarea such as organisation development, digital / blended learning, resourcing, or talent management.
Whichever the area of focus, the role requires a good grounding across all areas of L&D, and is business and future focused.


Learning & Development Level 5
Course Content


Knowledge
Paradigms, theories and models that underpin effective adult learning, group behaviour and learning culture, for example behaviourism, cognitivism, constructivism, neuroscience.
Legislation and policies that influence learning design and delivery.
The merits of different learning delivery channels to select an appropriate face-to-face, blended or digital solution.
The latest learning practice, trends and emerging thinking.
How to measure the impact, return on investment/expectation of learning on the business.
The various L&D roles, responsibilities and skills required to design and deliver face-to-face, blended or digital solutions.


Skills
Use a range of techniques to obtain an initial brief from internal stakeholders, and investigate and analyse data to validate the need for a learning intervention.
Present a range of relevant and innovative solutions, logically and with credibility, to gain buy-in from senior stakeholders.
Initiate the design of interventions and monitor implementation.
Manage learning and knowledge transfer.
Influence management at all levels to collaborate and take responsibility for learning initiatives.
Identify and analyse potential cost savings to ensure maximum value.
Work with senior leaders to carry out succession planning, organisational development and talent pipeline plans.


Behaviours
Pro-actively seeking opportunities and feedback to develop their business acumen, improve their performance and overall capability.
They are a trusted partner, acting with integrity, ensuring that clients, partners and learners alike feel heard and are confident in their ability to deliver.
They understand and apply the commercial context, realities and drivers behind learning needs and solutions.
The courage to hold a mirror up to the organisation when diagnosing solutions.

Learning & Development

Ensuring learning and development contributes to improved performance in the workplace at an individual, team and organisation level.

Learning & Development Level 5

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base. Trade SupplierCourse Duration / 12 Months Level 2Apprenticeship Standard Course OverviewTrade Suppliers play a vital role in ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.They operate in a variety of sectors including electrical, plumbing, joinery and general building supplies.Typically, a Trade Supplier will operate a small warehouse and trade counter, which is visited regularly by professional trade customers who have technical knowledge about what they are buying. Trade Suppliers can specialise in roles in a trade business environment, which may include sales, purchasing, account management, logistics and administration.Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. They will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions.A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in their trade business. They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business. Trade SupplierCourse Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Structure, mission, objectives and culture and how the role contributes to its success.</li><li fr-original-style="" style="box-sizing: border-box;">Position in the flow of goods and services, between the manufacturer and the customer,</li><li fr-original-style="" style="box-sizing: border-box;">Position in the external market and the wider sector within which the business operates, including the roles available in relation to their own career aspirations.</li><li fr-original-style="" style="box-sizing: border-box;">Internal policies and procedures, how these relate to the role and interact with legislative obligations.</li><li fr-original-style="" style="box-sizing: border-box;">Vulnerability to situations that pose risk to the brand and/or business reputation</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Using appropriate techniques and forms of communication to put customers at ease and gain their trust.</li><li fr-original-style="" style="box-sizing: border-box;">Delivering customer service that exceeds customer expectations</li><li fr-original-style="" style="box-sizing: border-box;">Identifying customer requirements and referring them onwards in an appropriate manner</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the products, services and language used by trade customers and the technical application of those product and services</li><li fr-original-style="" style="box-sizing: border-box;">Receiving stock, despatching customer orders and processing returns in line with company processes</li><li fr-original-style="" style="box-sizing: border-box;">Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopts an approachable and friendly manner, interacting with customers in the style of the business</li><li fr-original-style="" style="box-sizing: border-box;">Takes an active interest in the range of products and services offered by the works with integrity in an honest and trustworthy manor</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrates adaptability and flexibility in own performance</li><li fr-original-style="" style="box-sizing: border-box;">Shows an organised and committed approach, with a positive attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Takes ownership and responsibility for own performance, is diligent and accurate</li><li fr-original-style="" style="box-sizing: border-box;">Supports equality and diversity in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Uses appropriate Personal Protective Equipment and operates machinery safely and effectively</li><li fr-original-style="" style="box-sizing: border-box;">Consistently takes into account company environmental and sustainability policies and procedures.</li></ul>

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.


Trade Supplier
Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
Trade Suppliers play a vital role in ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.
They operate in a variety of sectors including electrical, plumbing, joinery and general building supplies.Typically, a Trade Supplier will operate a small warehouse and trade counter, which is visited regularly by professional trade customers who have technical knowledge about what they are buying. Trade Suppliers can specialise in roles in a trade business environment, which may include sales, purchasing, account management, logistics and administration.
Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. They will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions.
A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in their trade business. They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business.


Trade Supplier
Course Content


Knowledge
Structure, mission, objectives and culture and how the role contributes to its success.
Position in the flow of goods and services, between the manufacturer and the customer,
Position in the external market and the wider sector within which the business operates, including the roles available in relation to their own career aspirations.
Internal policies and procedures, how these relate to the role and interact with legislative obligations.
Vulnerability to situations that pose risk to the brand and/or business reputation


Skills
Using appropriate techniques and forms of communication to put customers at ease and gain their trust.
Delivering customer service that exceeds customer expectations
Identifying customer requirements and referring them onwards in an appropriate manner
Recognise the products, services and language used by trade customers and the technical application of those product and services
Receiving stock, despatching customer orders and processing returns in line with company processes
Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs


Behaviours
Adopts an approachable and friendly manner, interacting with customers in the style of the business
Takes an active interest in the range of products and services offered by the works with integrity in an honest and trustworthy manor
Demonstrates adaptability and flexibility in own performance
Shows an organised and committed approach, with a positive attitude.
Takes ownership and responsibility for own performance, is diligent and accurate
Supports equality and diversity in the workplace
Uses appropriate Personal Protective Equipment and operates machinery safely and effectively
Consistently takes into account company environmental and sustainability policies and procedures.

Supply Chain Management

Supply chain management (SCM)

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.

Trade Supplier Level 2

Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses. Retail Services Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThe main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till.Retailers must be passionate about delivering a quality service that always aims to exceed customers&rsquo; expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples.More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail.Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same. Retail Services Level 2Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Know the customer profile of the business, appropriate methods for communicating with customers e.g. face to face and remotely, what customers&rsquo; purchasing habits are, how to support and increase sales, encourage customer loyalty and achieve repeat business.</li><li fr-original-style="" style="box-sizing: border-box;">Know the vision, objectives and brand standards of the business and how to contribute towards their success</li><li fr-original-style="" style="box-sizing: border-box;">Understand the principles of operating commercially and supporting the overall financial performance of the business for example by aiming to exceed targeted sales and reduce wastage and returns.</li><li fr-original-style="" style="box-sizing: border-box;">Know how the business positions itself in order to increase its market share and compete against its main competitors.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to identify and determine individuals&rsquo; situation and needs and how to respond in the most appropriate way.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Positively interact with customers, using business relevant methods for example face to face or on-line, to support and increase sales by providing useful information and service.</li><li fr-original-style="" style="box-sizing: border-box;">Establish a good rapport with customers, serve them in line with brand standards and promote the values of the business in all work activities.</li><li fr-original-style="" style="box-sizing: border-box;">Deliver a sales service that meets customers&rsquo; needs and balances the financial performance of the business for example working towards sales targets, following procedures relating to packing of goods and dealing with returned products.</li><li fr-original-style="" style="box-sizing: border-box;">Influence customers&rsquo; purchasing decisions by providing accurate guidance on product and price comparisons and sharing knowledge on local offers and variances.</li><li fr-original-style="" style="box-sizing: border-box;">Use effective methods of communication that achieve the desired result, according to the purchasing process e.g. face to face, via the telephone or on-line.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopt an approachable and friendly manner, interacting with customers in line with the style of the business, showing a genuine interest in meeting their needs and actively seeking feedback to improve own quality of service provision.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate personal drive and a positive regard for the reputation and aim of the business.</li><li fr-original-style="" style="box-sizing: border-box;">Act credibly and with integrity on all matters that affect financial performance.</li><li fr-original-style="" style="box-sizing: border-box;">Take an interest in the position of the business within the wider industry.</li></ul>

Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses.


Retail Services Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till.
Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.
They can work in a variety of shops and other retail establishments: small boutiques, large high street chains, supermarkets and well-known department stores are just some examples.
More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail.
Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same.


Retail Services Level 2
Course Content


Knowledge
Know the customer profile of the business, appropriate methods for communicating with customers e.g. face to face and remotely, what customers’ purchasing habits are, how to support and increase sales, encourage customer loyalty and achieve repeat business.
Know the vision, objectives and brand standards of the business and how to contribute towards their success
Understand the principles of operating commercially and supporting the overall financial performance of the business for example by aiming to exceed targeted sales and reduce wastage and returns.
Know how the business positions itself in order to increase its market share and compete against its main competitors.
Know how to identify and determine individuals’ situation and needs and how to respond in the most appropriate way.


Skills
Positively interact with customers, using business relevant methods for example face to face or on-line, to support and increase sales by providing useful information and service.
Establish a good rapport with customers, serve them in line with brand standards and promote the values of the business in all work activities.
Deliver a sales service that meets customers’ needs and balances the financial performance of the business for example working towards sales targets, following procedures relating to packing of goods and dealing with returned products.
Influence customers’ purchasing decisions by providing accurate guidance on product and price comparisons and sharing knowledge on local offers and variances.
Use effective methods of communication that achieve the desired result, according to the purchasing process e.g. face to face, via the telephone or on-line.


Behaviours
Adopt an approachable and friendly manner, interacting with customers in line with the style of the business, showing a genuine interest in meeting their needs and actively seeking feedback to improve own quality of service provision.
Demonstrate personal drive and a positive regard for the reputation and aim of the business.
Act credibly and with integrity on all matters that affect financial performance.
Take an interest in the position of the business within the wider industry.

Sales Manager

Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses.

Retail Services Level 2

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations. Supply Chain Logistics Operative Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThis is an entry-level apprenticeship which provides the foundation knowledge skills &amp; experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation.They may be required to work in shifts, for example overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work internationally in Europe or at worldwide destinations.Supply Chain Operators communicate and come into contact with a wide range of people and customers, and have a passion to meet customers&rsquo; expectations by providing a quality service that encourages repeat business, showing drive and energy even when challenges arise.Individuals in this role are highly competent in using industry-recognised systems and associated services within their industry sector, and are able to work under pressure to tight deadlines, with excellent time management skills.They are proactive and meet agreed commitments and expectations, taking responsibility for their own actions and doing the right thing. Supply Chain Logistics Operative Level 2Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to communicate effectively with customers/colleagues (including those working remotely, third party carriers, agencies and other organisations) appropriately in line with situation and organisational style/culture.</li><li fr-original-style="" style="box-sizing: border-box;">Structure of the industry, the methods and modes of transport, the roles available within the sector in general and in relation to their own career aspirations.</li><li fr-original-style="" style="box-sizing: border-box;">Importance of delivering excellent customer service to customers and colleagues, including identifying customer/colleague needs and responding appropriately in line with situation and organisational style.</li><li fr-original-style="" style="box-sizing: border-box;">Vision, objectives and brand of the organisation; the importance of organisation reputation and what can affect it; how their own performance can contribute to organisational success and support or impact on others.</li><li fr-original-style="" style="box-sizing: border-box;">Proposed and actual changes to systems, processes and technology used in the industry, particularly relating to own role.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Establish a good rapport with customers/colleagues; promote the values of the organisation in all of their work; identify and respond to or report threats to their organisation&rsquo;s reputation where relevant.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Communicate effectively (using a variety of appropriate methods such as face to face, telephone, email etc)with customers and colleagues in line with organisational standards.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team to safely move and handle objects.</li><li fr-original-style="" style="box-sizing: border-box;">Work well in a team; support colleagues and contribute to achieving objectives or goals.</li><li fr-original-style="" style="box-sizing: border-box;">Seek to review, update and implement improvements to own method of working; positively take on board, and act on, feedback where relevant.</li><li fr-original-style="" style="box-sizing: border-box;">Adapt to new technology and accept the need for change.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate integrity, credibility, honesty and personal drive in every aspect of their role.</li><li fr-original-style="" style="box-sizing: border-box;">Take ownership and responsibility for their own safety and that of others at all times; do the right thing and report any issues or concerns to a relevant person</li><li fr-original-style="" style="box-sizing: border-box;">Pay attention to the safe and effective use of equipment and machinery when carrying out activities</li><li fr-original-style="" style="box-sizing: border-box;">Strive to achieve the best results in all they do; maintain a positive attitude and approach to their work even when priorities and working patterns change.</li></ul>

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.


Supply Chain Logistics Operative Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.
Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation.
They may be required to work in shifts, for example overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work internationally in Europe or at worldwide destinations.
Supply Chain Operators communicate and come into contact with a wide range of people and customers, and have a passion to meet customers’ expectations by providing a quality service that encourages repeat business, showing drive and energy even when challenges arise.Individuals in this role are highly competent in using industry-recognised systems and associated services within their industry sector, and are able to work under pressure to tight deadlines, with excellent time management skills.
They are proactive and meet agreed commitments and expectations, taking responsibility for their own actions and doing the right thing.


Supply Chain Logistics Operative Level 2
Course Content


Knowledge
How to communicate effectively with customers/colleagues (including those working remotely, third party carriers, agencies and other organisations) appropriately in line with situation and organisational style/culture.
Structure of the industry, the methods and modes of transport, the roles available within the sector in general and in relation to their own career aspirations.
Importance of delivering excellent customer service to customers and colleagues, including identifying customer/colleague needs and responding appropriately in line with situation and organisational style.
Vision, objectives and brand of the organisation; the importance of organisation reputation and what can affect it; how their own performance can contribute to organisational success and support or impact on others.
Proposed and actual changes to systems, processes and technology used in the industry, particularly relating to own role.


Skills
Establish a good rapport with customers/colleagues; promote the values of the organisation in all of their work; identify and respond to or report threats to their organisation’s reputation where relevant.
Communicate effectively (using a variety of appropriate methods such as face to face, telephone, email etc)with customers and colleagues in line with organisational standards.
Demonstrate safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team to safely move and handle objects.
Work well in a team; support colleagues and contribute to achieving objectives or goals.
Seek to review, update and implement improvements to own method of working; positively take on board, and act on, feedback where relevant.
Adapt to new technology and accept the need for change.


Behaviours
Demonstrate integrity, credibility, honesty and personal drive in every aspect of their role.
Take ownership and responsibility for their own safety and that of others at all times; do the right thing and report any issues or concerns to a relevant person
Pay attention to the safe and effective use of equipment and machinery when carrying out activities
Strive to achieve the best results in all they do; maintain a positive attitude and approach to their work even when priorities and working patterns change.

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.

Supply Chain Logistics Operative Level 2

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The Data Governance Coach 

Data Management

Professional Development

Building the Case for Data Governance Masterclass with Nicola Askham (The Data Governance Coach) and Alex Leigh 

Data Governance Masterclass: Unlocking the True Value of Your Data

General Admission

Manage the day to day operations involved in supply chain. Transport And Warehouse Operations Supervisor Level 3 Course Duration / 12 Months Level 3Apprenticeship Standard Course Overview The broad purpose of the occupation is to manage the day to day operations involved in supply chain, ensuring activity, personnel and/or vehicles meet customer expectations along with regulatory and legal requirements. The standard allows you to specialise in one of two areas; the transport supervisor ensures the safe and compliant utilisation of all drivers and equipment whilst the warehouse supervisor ensures the provision of a professional incoming goods, storage and dispatch service to customers.Duty 1 Deliver good customer service to internal and external customers as per agreed contracts and organisation&#39;s process.Duty 2 Monitor and record staff performance and behaviour including recruitment, allocation and right to work entitlement.Duty 3 Ensure that the transport operation centre or warehouse is working efficiently, using IT systems and promote productivity.Duty 4 Brief and debrief team members on a daily basis to provide information, advice and guidance.Duty 5 Plan the training needs of transport/ warehouse operatives to ensure regulatory compliance.Duty 6 Follow internal and external audit procedures for transport and warehouse operations.Duty 7 Monitor and report on the day to day operational performance of the supply chain.Duty 8 Organise and plan the use of resources.Duty 9 Ensure correct personal protective equipment is issued and maintained for the team.Duty 10 Identify opportunities to improve organisations processes and practices.Duty 21 Supervise receipt of goods, ensuring the correct goods are received, handled safely, ensuring any risks are identified.Duty 22 Supervise stowing of goods into storage in order to optimise space, improve distribution and preserve condition inline with health and safety and reduce risks.Duty 23 Supervise reverse logistics operations in line with environmental and company policy.Duty 24 Supervise the replenishment, picking, packing and decanting of goods.Duty 25 Oversee the dispatching of goods; identifying any problems with goods or special instructions.Duty 26 Carry out stock control and stock checks to ensure that appropriate stock levels are maintained.Duty 27 Ensure the workplace is clean and tidy, meet the required hygiene and fire safety standards.Duty 28 Monitor and record checks of racking and mechanical handling equipment. Transport And Warehouse Operations Supervisor Level 3Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recruitment and selection process and practice</li><li fr-original-style="" style="box-sizing: border-box;">Factors that affect workplace efficiency and how these can be managed</li><li fr-original-style="" style="box-sizing: border-box;">Organisational and individual KPIs and strategies for meeting these.</li><li fr-original-style="" style="box-sizing: border-box;">People management policies complaint with ACAS</li><li fr-original-style="" style="box-sizing: border-box;">Organisational procedures for delivering customer service, managing customer accounts</li><li fr-original-style="" style="box-sizing: border-box;">The application of Health and Safety regulations in transport and warehousing operations.</li><li fr-original-style="" style="box-sizing: border-box;">Road traffic incident procedures and offences both UK and International</li><li fr-original-style="" style="box-sizing: border-box;">Environmental impact of transport and warehousing operations</li><li fr-original-style="" style="box-sizing: border-box;">IT systems and tools used to manage transport and warehouse operations</li><li fr-original-style="" style="box-sizing: border-box;">Stock management processes and procedures</li><li fr-original-style="" style="box-sizing: border-box;">Stowing procedures to nominated warehouse locations</li><li fr-original-style="" style="box-sizing: border-box;">Picking schedules and dispatch times</li><li fr-original-style="" style="box-sizing: border-box;">Insurance requirements for fleet operators including level of cover, causes of invalidation</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identify skill and knowledge gaps in own performance and team performance</li><li fr-original-style="" style="box-sizing: border-box;">Plan training to meet the requirements of the business and the team members</li><li fr-original-style="" style="box-sizing: border-box;">Lead team and departmental communications and meetings</li><li fr-original-style="" style="box-sizing: border-box;">Ensure vehicle, driver and load documentation is available for the journey</li><li fr-original-style="" style="box-sizing: border-box;">Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled compliantly</li><li fr-original-style="" style="box-sizing: border-box;">Use IT equipment and systems for the role such as telematics</li><li fr-original-style="" style="box-sizing: border-box;">Plan and review warehouse compliance and efficiencies</li><li fr-original-style="" style="box-sizing: border-box;">Lead and review the process for returned, damaged goods, customer bespoke and direct orders</li><li fr-original-style="" style="box-sizing: border-box;">Supervise loading to ensure correct procedures are used</li><li fr-original-style="" style="box-sizing: border-box;">Communicate with internal and external customers</li><li fr-original-style="" style="box-sizing: border-box;">Identify and propose innovative business improvements</li><li fr-original-style="" style="box-sizing: border-box;">Carry out risk assessments appropriate to work environment</li><li fr-original-style="" style="box-sizing: border-box;">Lead team and departmental communications and meetings</li><li fr-original-style="" style="box-sizing: border-box;">Carry out disciplinary and manage grievances as per organisational guidelines</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the organisations values to promote and enhance brand reputation.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate ownership and responsibility for their own safety and that of others</li><li fr-original-style="" style="box-sizing: border-box;">Take ownership for your own performance and training committing to self-improvement.</li><li fr-original-style="" style="box-sizing: border-box;">Positive attitude and approach to their work even when priorities and working patterns change</li><li fr-original-style="" style="box-sizing: border-box;">Use own initiative when needed to ensure that employer needs and expectations are met</li><li fr-original-style="" style="box-sizing: border-box;">Approachable and open to changeTreat equipment and technology responsibly and with respect</li></ul>

Manage the day to day operations involved in supply chain.


Transport And Warehouse Operations Supervisor Level 3

Course Duration / 12 Months Level 3
Apprenticeship Standard


Course Overview


The broad purpose of the occupation is to manage the day to day operations involved in supply chain, ensuring activity, personnel and/or vehicles meet customer expectations along with regulatory and legal requirements. The standard allows you to specialise in one of two areas; the transport supervisor ensures the safe and compliant utilisation of all drivers and equipment whilst the warehouse supervisor ensures the provision of a professional incoming goods, storage and dispatch service to customers.
Duty 1 Deliver good customer service to internal and external customers as per agreed contracts and organisation's process.
Duty 2 Monitor and record staff performance and behaviour including recruitment, allocation and right to work entitlement.
Duty 3 Ensure that the transport operation centre or warehouse is working efficiently, using IT systems and promote productivity.
Duty 4 Brief and debrief team members on a daily basis to provide information, advice and guidance.
Duty 5 Plan the training needs of transport/ warehouse operatives to ensure regulatory compliance.
Duty 6 Follow internal and external audit procedures for transport and warehouse operations.
Duty 7 Monitor and report on the day to day operational performance of the supply chain.
Duty 8 Organise and plan the use of resources.
Duty 9 Ensure correct personal protective equipment is issued and maintained for the team.
Duty 10 Identify opportunities to improve organisations processes and practices.
Duty 21 Supervise receipt of goods, ensuring the correct goods are received, handled safely, ensuring any risks are identified.
Duty 22 Supervise stowing of goods into storage in order to optimise space, improve distribution and preserve condition inline with health and safety and reduce risks.
Duty 23 Supervise reverse logistics operations in line with environmental and company policy.
Duty 24 Supervise the replenishment, picking, packing and decanting of goods.
Duty 25 Oversee the dispatching of goods; identifying any problems with goods or special instructions.
Duty 26 Carry out stock control and stock checks to ensure that appropriate stock levels are maintained.
Duty 27 Ensure the workplace is clean and tidy, meet the required hygiene and fire safety standards.
Duty 28 Monitor and record checks of racking and mechanical handling equipment.


Transport And Warehouse Operations Supervisor Level 3
Course Content


Knowledge
Recruitment and selection process and practice
Factors that affect workplace efficiency and how these can be managed
Organisational and individual KPIs and strategies for meeting these.
People management policies complaint with ACAS
Organisational procedures for delivering customer service, managing customer accounts
The application of Health and Safety regulations in transport and warehousing operations.
Road traffic incident procedures and offences both UK and International
Environmental impact of transport and warehousing operations
IT systems and tools used to manage transport and warehouse operations
Stock management processes and procedures
Stowing procedures to nominated warehouse locations
Picking schedules and dispatch times
Insurance requirements for fleet operators including level of cover, causes of invalidation


Skills
Identify skill and knowledge gaps in own performance and team performance
Plan training to meet the requirements of the business and the team members
Lead team and departmental communications and meetings
Ensure vehicle, driver and load documentation is available for the journey
Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled compliantly
Use IT equipment and systems for the role such as telematics
Plan and review warehouse compliance and efficiencies
Lead and review the process for returned, damaged goods, customer bespoke and direct orders
Supervise loading to ensure correct procedures are used
Communicate with internal and external customers
Identify and propose innovative business improvements
Carry out risk assessments appropriate to work environment
Lead team and departmental communications and meetings
Carry out disciplinary and manage grievances as per organisational guidelines


Behaviours
Demonstrate the organisations values to promote and enhance brand reputation.
Demonstrate ownership and responsibility for their own safety and that of others
Take ownership for your own performance and training committing to self-improvement.
Positive attitude and approach to their work even when priorities and working patterns change
Use own initiative when needed to ensure that employer needs and expectations are met
Approachable and open to changeTreat equipment and technology responsibly and with respect

Manage the day to day operations involved in supply chain.

Transport And Warehouse Operations Supervisor Level 3

Carrying out manufacturing activities on multiple products with different specifications consecutively.&nbsp; LMO &nbsp;(Lean Manufacturing Operations) Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThe Manufacturing Industry offers an exciting and varied career both in the UK &amp; abroad providing a broad spectrum of opportunities for people to work in a technically advanced and innovative environment.Businesses within the sector range from small family run manufacturing operations to large multinational companies driving the countries growth &amp; wealth.The UK&rsquo;s Manufacturing Industry is highly regarded worldwide for its innovation and manufacturing excellence and requires a high degree of skill &amp; knowledge across all levels of their organisations.Typical responsibilities for a lean manufacturing operative are:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment</li><li fr-original-style="" style="box-sizing: border-box;">Carry out manufacturing activities on multiple products with different specifications consecutively e.g. automotive manufacturing</li><li fr-original-style="" style="box-sizing: border-box;">Prepare, control, contribute to and complete manufacturing operations, and follow manufacturing processes and standard operating procedures (SOPs)</li><li fr-original-style="" style="box-sizing: border-box;">Responsible for maintaining Health and Safety requirements at all times e.g. wearing correctPersonal Protective Equipment</li><li fr-original-style="" style="box-sizing: border-box;">Required to contribute, develop and support improvement in the manufacturing operation using continuous improvement methods and problem solving tools and techniques.</li><li fr-original-style="" style="box-sizing: border-box;">Work closely with stakeholders and will have clear reporting lines to ensure appropriate escalation</li></ul>Examples of the job titles from across the manufacturing sector that would be covered within this standard include: Team Member Production; Manufacturing Production Operative; ManufacturingAssembly Operative; Manufacturing Inspection/Quality Assurance Operative. LMO (Lean Manufacturing Operations) Level 2Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Health &amp; Safety: Relevant statutory, organisational and health and safety regulations relating to lean manufacturing operations and safe practices</li><li fr-original-style="" style="box-sizing: border-box;">Environmental: Compliance procedures/systems in line with regulatory requirements e.g. ISO 14001 or other relevant environmental standards</li><li fr-original-style="" style="box-sizing: border-box;">Production: Their individual roles and responsibilities within the organisation and the flexibility required to deliver products to meet customers costs/delivery targets/requirements e.g. Just in time (JIT)</li><li fr-original-style="" style="box-sizing: border-box;">Lean Manufacturing Operations: Manufacturing standard operation procedures (SOPs) adherence and development of lean processes</li><li fr-original-style="" style="box-sizing: border-box;">Quality Control: Process equipment monitoring, data collection, error proofing and operating procedures e.g. ISO 9002 or other relevant quality standards</li><li fr-original-style="" style="box-sizing: border-box;">Problem Solving: The tools and methods of effective problem solving using data, reports and documents to resolve production related issues e.g. A3 report, graphs, matrices and escalate concerns</li><li fr-original-style="" style="box-sizing: border-box;">Continuous Improvement: How to study and identify ways to improve the safety, quality, cost or process efficiency using lean manufacturing tools e.g. kaizen</li><li fr-original-style="" style="box-sizing: border-box;">Communication: How to share information using a range of methods within the manufacturing environment e.g. oral, written, electronic, information boards, visual displays</li><li fr-original-style="" style="box-sizing: border-box;">Work Place Organisation: How to maintain a safe and efficient work site through work place organisation e.g. 5s and process ownership</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Health &amp; Safety: Work safely at all times, complying with health and safety legislation, regulations, and other relevant guidelines. Identifying risks within their processes and support/carry out counter measure activities to improve safe working. Manage tooling, equipment and materials daily in-line with supplier standards e.g. COSHH (Control of Substances Hazardous to Health).</li><li fr-original-style="" style="box-sizing: border-box;">Environmental: Comply with environmental procedures and systems and contribute to the achievement of specific standards e.g. ISO 14001 or other relevant environmental standards and use the 4R&rsquo;s (Reduce,Re-use, Recycle, Recover) where possible.</li><li fr-original-style="" style="box-sizing: border-box;">Production: Demonstrate their ability to carry out their role effectively, efficiently and flexibly maintaining lean manufacturing principles to meet customer&rsquo;s demands e.g. JIT</li><li fr-original-style="" style="box-sizing: border-box;">Lean Manufacturing Operations: Demonstrate their skill and knowledge following SOPs and building their versatility across a number of processes and process areas. Select and use appropriate tools, equipment and materials to carry out the manufacturing operation</li><li fr-original-style="" style="box-sizing: border-box;">Quality Control: Demonstrate appropriate process documentation control. Accurately completing check sheets, monitoring process and equipment data efficiently and legibly using the correct terminology required to meet the quality standard e.g. ISO 9002</li><li fr-original-style="" style="box-sizing: border-box;">Problem Solving: Demonstrate their ability to identify and resolve problems within the lean manufacturing environment using effective problem solving tools and techniques. Manage problems that may occur during the manufacturing process within the limits of their responsibility and escalate as appropriate</li><li fr-original-style="" style="box-sizing: border-box;">Continuous Improvement: Generate ideas and contribute to process improvement activities individually or as part of a team through fact finding and analysis to improve the safety, environment, quality, cost or production process. Identifying and eliminating the 7 wastes (defects, over production, transportation, waiting, inventory, motion and processing)</li><li fr-original-style="" style="box-sizing: border-box;">Communication: Demonstrate communication skills which include oral, written, electronic (PC),information boards or visual displays to effectively share information</li><li fr-original-style="" style="box-sizing: border-box;">Work Place Organisation: Maintains and monitors the work site efficiently and effectively at all times using the elements of sifting, sorting, sweeping, spick &amp; span (5&rsquo;s) within the lean manufacturing environment</li></ul>Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Punctual, reliable and takes responsibility for their own actions.</li><li fr-original-style="" style="box-sizing: border-box;">Show respect for others, having regard for diversity and equality.</li><li fr-original-style="" style="box-sizing: border-box;">Respond positively to change in the working environment.</li><li fr-original-style="" style="box-sizing: border-box;">Integrates within the team and supports others.</li><li fr-original-style="" style="box-sizing: border-box;">Can work independently and effectively in challenging situations.</li><li fr-original-style="" style="box-sizing: border-box;">Maintains quality of work under pressure.An open and honest communicator.</li><li fr-original-style="" style="box-sizing: border-box;">Listens to other people&rsquo;s opinions.</li><li fr-original-style="" style="box-sizing: border-box;">A positive and respectful attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Follows instructions and guidance and demonstrates attention to detail.</li><li fr-original-style="" style="box-sizing: border-box;">Seeks opportunities to develop and adapt to different situations, environments or technologies.</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;">As part of the Lean Manufacturing standard, learners have to complete the following qualifications:</div><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><div fr-original-style="" style="box-sizing: border-box;">Level 2 Diploma in Manufacturing.</div></li></ul>

Carrying out manufacturing activities on multiple products with different specifications consecutively. 


LMO (Lean Manufacturing Operations) Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
The Manufacturing Industry offers an exciting and varied career both in the UK & abroad providing a broad spectrum of opportunities for people to work in a technically advanced and innovative environment.
Businesses within the sector range from small family run manufacturing operations to large multinational companies driving the countries growth & wealth.The UK’s Manufacturing Industry is highly regarded worldwide for its innovation and manufacturing excellence and requires a high degree of skill & knowledge across all levels of their organisations.
Typical responsibilities for a lean manufacturing operative are:
Carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment
Carry out manufacturing activities on multiple products with different specifications consecutively e.g. automotive manufacturing
Prepare, control, contribute to and complete manufacturing operations, and follow manufacturing processes and standard operating procedures (SOPs)
Responsible for maintaining Health and Safety requirements at all times e.g. wearing correctPersonal Protective Equipment
Required to contribute, develop and support improvement in the manufacturing operation using continuous improvement methods and problem solving tools and techniques.
Work closely with stakeholders and will have clear reporting lines to ensure appropriate escalation
Examples of the job titles from across the manufacturing sector that would be covered within this standard include: Team Member Production; Manufacturing Production Operative; ManufacturingAssembly Operative; Manufacturing Inspection/Quality Assurance Operative.


LMO (Lean Manufacturing Operations) Level 2
Course Content


Knowledge
Health & Safety: Relevant statutory, organisational and health and safety regulations relating to lean manufacturing operations and safe practices
Environmental: Compliance procedures/systems in line with regulatory requirements e.g. ISO 14001 or other relevant environmental standards
Production: Their individual roles and responsibilities within the organisation and the flexibility required to deliver products to meet customers costs/delivery targets/requirements e.g. Just in time (JIT)
Lean Manufacturing Operations: Manufacturing standard operation procedures (SOPs) adherence and development of lean processes
Quality Control: Process equipment monitoring, data collection, error proofing and operating procedures e.g. ISO 9002 or other relevant quality standards
Problem Solving: The tools and methods of effective problem solving using data, reports and documents to resolve production related issues e.g. A3 report, graphs, matrices and escalate concerns
Continuous Improvement: How to study and identify ways to improve the safety, quality, cost or process efficiency using lean manufacturing tools e.g. kaizen
Communication: How to share information using a range of methods within the manufacturing environment e.g. oral, written, electronic, information boards, visual displays
Work Place Organisation: How to maintain a safe and efficient work site through work place organisation e.g. 5s and process ownership


Skills
Health & Safety: Work safely at all times, complying with health and safety legislation, regulations, and other relevant guidelines. Identifying risks within their processes and support/carry out counter measure activities to improve safe working. Manage tooling, equipment and materials daily in-line with supplier standards e.g. COSHH (Control of Substances Hazardous to Health).
Environmental: Comply with environmental procedures and systems and contribute to the achievement of specific standards e.g. ISO 14001 or other relevant environmental standards and use the 4R’s (Reduce,Re-use, Recycle, Recover) where possible.
Production: Demonstrate their ability to carry out their role effectively, efficiently and flexibly maintaining lean manufacturing principles to meet customer’s demands e.g. JIT
Lean Manufacturing Operations: Demonstrate their skill and knowledge following SOPs and building their versatility across a number of processes and process areas. Select and use appropriate tools, equipment and materials to carry out the manufacturing operation
Quality Control: Demonstrate appropriate process documentation control. Accurately completing check sheets, monitoring process and equipment data efficiently and legibly using the correct terminology required to meet the quality standard e.g. ISO 9002
Problem Solving: Demonstrate their ability to identify and resolve problems within the lean manufacturing environment using effective problem solving tools and techniques. Manage problems that may occur during the manufacturing process within the limits of their responsibility and escalate as appropriate
Continuous Improvement: Generate ideas and contribute to process improvement activities individually or as part of a team through fact finding and analysis to improve the safety, environment, quality, cost or production process. Identifying and eliminating the 7 wastes (defects, over production, transportation, waiting, inventory, motion and processing)
Communication: Demonstrate communication skills which include oral, written, electronic (PC),information boards or visual displays to effectively share information
Work Place Organisation: Maintains and monitors the work site efficiently and effectively at all times using the elements of sifting, sorting, sweeping, spick & span (5’s) within the lean manufacturing environment
Behaviours
Punctual, reliable and takes responsibility for their own actions.
Show respect for others, having regard for diversity and equality.
Respond positively to change in the working environment.
Integrates within the team and supports others.
Can work independently and effectively in challenging situations.
Maintains quality of work under pressure.An open and honest communicator.
Listens to other people’s opinions.
A positive and respectful attitude.
Follows instructions and guidance and demonstrates attention to detail.
Seeks opportunities to develop and adapt to different situations, environments or technologies.
As part of the Lean Manufacturing standard, learners have to complete the following qualifications:
Level 2 Diploma in Manufacturing.

Lean Manufacturing

Carrying out manufacturing activities on multiple products with different specifications consecutively.

LMO  (Lean Manufacturing Operations) Level 2

Course Overview:This course aims to provide a more in depth understanding of COSHH &amp; RIDDOR.&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Course Aims:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">To explain the legislation requirements in relation to COSHH and how to identify and &nbsp; protect yourself from potentially hazardous substances</li><li fr-original-style="" style="box-sizing: border-box;">To explain RIDDOR, how it is relevant in the workplace and the legislation requirements for reporting to the HSE</li></ul>

Course Overview:
This course aims to provide a more in depth understanding of COSHH & RIDDOR.
 
Course Aims:
To explain the legislation requirements in relation to COSHH and how to identify and protect yourself from potentially hazardous substances
To explain RIDDOR, how it is relevant in the workplace and the legislation requirements for reporting to the HSE

Prima Cura Training

Environmental Health

Health & Safety At Work

COSHH (Control of Substances Hazardous to Health)

This course aims to provide a more in depth understanding of COSHH & RIDDOR.

COSHH & RIDDOR

Course Overview:This course will explore what we mean when we say someone has asthma.&nbsp;Course Aims:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">To enable participants to gain a greater insight into the cause and effects of asthma</li><li fr-original-style="" style="box-sizing: border-box;">Anatomy of the respiratory system </li><li fr-original-style="" style="box-sizing: border-box;">Use of medications </li><li fr-original-style="" style="box-sizing: border-box;">To develop a deeper understanding of how an individual with asthma might be supported within their community</li></ul>

Course Overview:
This course will explore what we mean when we say someone has asthma.
 
Course Aims:
To enable participants to gain a greater insight into the cause and effects of asthma
Anatomy of the respiratory system
Use of medications
To develop a deeper understanding of how an individual with asthma might be supported within their community

Airway Management

Asthma

This course will explore what we mean when we say someone has asthma

Asthma Awareness 

Master plant tinctures are sacred, natural extracts derived from powerful Amazonian plants, each carrying unique healing properties. 

Used traditionally in shamanic practices, these tinctures provide a gentle, yet profound way to heal, release emotional blockages, and restore physical vitality. 

Instructions:
1. Dosage & Absorption
Empty Stomach for Optimal Absorption: Take your tincture on an empty stomach, ideally at least 30 minutes before eating or 2 hours after your last meal. This enhances absorption and allows the plant’s energy to work more directly. You may want to start with a 5 drops a day working up depending on your sensitivity (up to a maximum of 20 drops per day) 
Sublingual Method (Under the Tongue): Place the recommended number of drops directly under your tongue and hold them there for about 1-2 minutes before swallowing. This method allows the plant’s essence to enter your bloodstream more quickly and efficiently.
Swallowing & Following with Water: If needed, you can follow with a sip of water or herbal tea, but avoid strong flavours that might interfere with the plant’s subtle energy.
2. Dietary Considerations
Avoid heavy, overly processed, or highly stimulating foods (e.g., caffeine, sugar, alcohol, or spicy foods) before and after taking the tincture, as they may interfere with the plant’s effects.
Simple, grounding meals such as lightly cooked vegetables, whole grains, and herbal teas, support a clearer connection to the plant.
If fasting or eating lightly while working with the tincture, listen to your body’s signals and adjust as needed.
3. Setting an Intention
Focused Approach: Working with one plant tincture for 1-2 weeks with a clear intention allows for a deeper relationship with the plant’s wisdom. Reflect on what you’re calling in whether it’s emotional healing, clarity, protection, or insight.
Intuitive Use: While structured use can be powerful, you can also work with the tincture as needed, trusting your intuition to guide you. It is safe for daily use if you feel called to it.
Journaling & Reflection: Keeping a small journal can help you track any insights, shifts, or emotions that arise during your work with the plant.
4. Adapting the Experience to You
There’s no rigid rule - some people benefit from structured, intentional work, while others find a more fluid, intuitive approach works best.
Pay attention to how your body, emotions, and energy respond. If you feel resistance or discomfort, pause and reflect on what the plant might be showing you.
Trust your own process and know that the relationship with plant medicine is deeply personal.
By approaching master plant tinctures with respect, presence, and openness, you can allow their wisdom to guide you in a way that best serves your journey. 🌿✨

Delivery
All prices include postage packaging and UK delivery and will be shipped once ready. 

Expected delivery date: July 10th

Aya Vine – Banisteriopsis caapi
Expected delivery date: 10th July 2025
 
Aya Vine, also known as Banisteriopsis caapi, is the revered master vine of the Amazon, the foundational spirit of the Aya brew. 

Known as the vine of the soul, she is considered a grandmother teacher - wise, ancient, and deeply transformative.

Working with Aya Vine invites you into a space of inner reflection, emotional release, and spiritual connection. 

Her medicine can illuminate hidden patterns, support energetic cleansing, and guide you into deeper self-awareness and alignment with your path.

Often associated with visions, dreams, and soul retrieval, Aya Vine opens the doorway between the conscious and subconscious realms. 

Even in tincture form, her presence is subtle yet profound, gently bringing unresolved emotions to the surface and guiding them into release.


Numinity 

Shamanism

Herbal Medicine

Herbalism

Herbal Remedies & Medicine

Master Plant Tinctures made by a master herbalist in Peru. 

Master Plant Tinctures - Aya Vine

Please specify which tincture(s) you would like in the order form.

1 x Tincture (30ml) + P&P

Please specify which tinctures you would like in the order form.

2 x Tinctures (30ml) + P&P

3 x Tinctures (30ml) + P&P 

4 x Tinctures (30ml) + P&P

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Want&nbsp;learn&nbsp;how to use social media to market your business effectively? Join this short course from&nbsp;Let&rsquo;s&nbsp;Do Marketing to learn how to create your social media strategy for success &ndash; and come away with the knowledge,&nbsp;skills&nbsp;and confidence to start connecting with your customers online!&nbsp;</div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Get to know more about social media channels and what they can do for your business, how to use them effectively, as well as create award winning and&nbsp;eye catching&nbsp;content to resonate with your customers. Get a better understanding on tools and software to make your social media marketing a&nbsp;breeze, and&nbsp;learn more about the possibilities with Social Media Marketing.&nbsp;</div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;📅 Date: Tuesday 14th January🕒&nbsp;Time: 10am - 12:30pm📌 Location: Online Webinar&nbsp;<span style='background: url("https://cdnjs.cloudflare.com/ajax/libs/emojione/2.0.1/assets/svg/1f4b7.svg"); display: inline-block; font-family: "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-weight: 400; line-height: 1; box-sizing: border-box; font-size: inherit; height: 1em; margin: -0.1em 0.1em 0.1em; min-height: 20px; min-width: 20px; vertical-align: middle; width: 1em;' fr-original-style="background: url(https://cdnjs.cloudflare.com/ajax/libs/emojione/2.0.1/assets/svg/1f4b7.svg);" fr-original-class="fr-emoticon fr-deletable fr-emoticon-img">&nbsp; Cost: &pound;25PP </div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">During this course,&nbsp;we&rsquo;ll&nbsp;cover:&nbsp;</div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li data-leveltext="-" data-font="Calibri" data-listid="1" data-list-defn-props='{"335551671":0,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}' data-aria-posinset="0" data-aria-level="1" fr-original-style="" style="box-sizing: border-box;">The basics &ndash; understanding how marketing relates to social media and vice versa&nbsp;&nbsp;</li><li data-leveltext="-" data-font="Calibri" data-listid="1" data-list-defn-props='{"335551671":0,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}' data-aria-posinset="0" data-aria-level="1" fr-original-style="" style="box-sizing: border-box;">The characteristics of each social media channel, how to&nbsp;determine&nbsp;which one is right for your business (or all of them!), as well as how to use the most popular channels Facebook,&nbsp;Instagram&nbsp;and LinkedIn&nbsp;</li><li data-leveltext="-" data-font="Calibri" data-listid="1" data-list-defn-props='{"335551671":0,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}' data-aria-posinset="0" data-aria-level="1" fr-original-style="" style="box-sizing: border-box;">Finding your customer online, and&nbsp;identifying&nbsp;ways to connect with and reach them&nbsp;</li><li data-leveltext="-" data-font="Calibri" data-listid="1" data-list-defn-props='{"335551671":0,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}' data-aria-posinset="0" data-aria-level="1" fr-original-style="" style="box-sizing: border-box;">Creating graphic design content using tools like Canva to capture the attention of customers on your news feed&nbsp;</li><li data-leveltext="-" data-font="Calibri" data-listid="1" data-list-defn-props='{"335551671":0,"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}' data-aria-posinset="0" data-aria-level="1" fr-original-style="" style="box-sizing: border-box;">Scheduling social media posts and content to make your life easier, with tools like Meta Business Suite, Buffer and more&nbsp;</li></ul></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">As well a dedicated Q&amp;A session, where you can ask a social media expert any questions you have about your own social media strategy.&nbsp;</div>

Want learn how to use social media to market your business effectively? Join this short course from Let’s Do Marketing to learn how to create your social media strategy for success – and come away with the knowledge, skills and confidence to start connecting with your customers online! 

Get to know more about social media channels and what they can do for your business, how to use them effectively, as well as create award winning and eye catching content to resonate with your customers. Get a better understanding on tools and software to make your social media marketing a breeze, and learn more about the possibilities with Social Media Marketing. 
Event details:
Time: 10am - 1pm
Location: Online (ZOOM)
Cost: £35pp
During this course, we’ll cover: 
The basics – understanding how marketing relates to social media and vice versa
The characteristics of each social media channel, how to determine which one is right for your business (or all of them!), as well as how to use the most popular channels Facebook, Instagram and LinkedIn
Finding your customer online, and identifying ways to connect with and reach them
Creating graphic design content using tools like Canva to capture the attention of customers on your news feed
Scheduling social media posts and content to make your life easier, with tools like Meta Business Suite, Buffer and more
Developing a social media Strategy

As well a dedicated Q&A session, where you can ask a social media expert any questions you have about your own social media strategy. 




Meet the Host:
Kerry Madge | Marketing Executive, Let's Do Marketing


Kerry Madge is a dynamic Marketing Executive at Let's Do Marketing, bringing nearly six years of diverse experience collaborating with businesses of all sizes. Holding a BA in Marketing Management, Kerry excels in social media advertising, graphic design, and copywriting. Her passion lies in crafting creative solutions and developing comprehensive marketing strategies that empower small businesses to visualise and achieve their overarching goals.



Privacy Notice
By registering for this event, you agree to Let’s Do Business Group processing and managing your personal data in accordance with our Privacy Policy. Your data will only be used for the purposes of managing your event registration and any relevant communications.

Let’s Do Business Group

Social Media Strategy

Social Media Marketing

Social Media

Social Media Management

Want learn how to use social media to market your business effectively? Join this short course from Let’s Do Marketing to learn how to create your social media strategy for success – and come away with the knowledge, skills and confidence to start connecting with your customers online! 


Introduction to Social Media Marketing

About this course
This course gives every learner like you really good foundational stones of what is required to become a professional medium or psychic.  You’ll gain new skills, upgrading your ability, and possibly turning it into a new career should you choose to do so.  

By completing this course, you will gain vital information and knowledge giving you the confidence to start conducting short, accurate, evidential mediumship in-person and on-zoom readings, connecting you to people all around the world.

The Mechanics of Mediumship helps learners like you become a more impactful, professional medium who holds up the banner for spiritual integrity. A medium who works in the light, with compassion and respect for the sitter, the spirit communicator and ultimately those spirit side of life.

I will teach you how to deliver industry ‘best practices’ in both your psychic and in your mediumship work, as well as giving you resources to aid in your spiritual learning and development.  I'll also share guidance so you too can deliver those amazing, accurate, impactful, evidential readings. That will offer hope, love, courage and healing to those you seek you out. And for some you’ll provide the much-needed closure needed in their grief journey, as you provide evidence that life does really continue past this physical death. 

Life like love does not die. It just moves from one dimension to another, and if we take the time, we can connect with loved ones gone before us.

What you will learn.
This course runs over 5 weeks and during our time together we will explore:
1: What mediumship is and the different types, including your role as a professional medium and the differences between working in the psychic modality and when you are connected to spirit. 
2: Activating and building your power within, and the difference between meditation, and attunement both to the spirit world and using your psychic modality.
3: The six different senses available to you, which are your strongest and whether you are perceiving them objectively or subjectively. 
4: What is and what is not evidence in mediumship, understanding the different types of evidence available and defining practical and emotional evidence.
5: Surrendering to spirit, building confidence to receive specific unique information, and understanding the reasons why you receive a no response.  Guidance on making positive, strong, statements filling your sitter with confidence, building a truly extraordinary professional reading.

The Psychic Medium Handbook

Psychic Development

The Mechanics of Mediumship.  A beginners guide to everything you need to know.  How to become a professional psychic medium.  Able to give short, accurate, evidential messages.  
This course runs over 5 weeks and during our time together we will explore five easy to follow parts.
1: What mediumship is and the different types, including your role as a professional medium and the differences between working in the psychic modality and when you are connected to spirit. 
2: Activating and building your power within, and the difference between meditation, and attunement both to the spirit world and using your psychic modality.
3: The six different senses available to you, which are your strongest and whether you are perceiving them objectively or subjectively. 
4: What is and what is not evidence in mediumship, understanding the different types of evidence available and defining practical and emotional evidence.
5: Surrendering to spirit, building confidence to receive specific unique information, and understanding the reasons why you receive a no response.  Guidance on making positive, strong, statements filling your sitter with confidence, building a truly extraordinary professional reading.


The Mechanics of Mediumship Summer

Chelmsford

Stratford

This two-day course is a must for anyone who is considering or already working in a role with supervisory responsibilities. This course provides an understanding of health, safety, welfare, and environmental issues. It highlights legal responsibilities and the need to promote health and safety to supervise effectively.
It is endorsed by Build UK as the standard training for all supervisors working on Build UK sites.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your supervisory role. To help you fulfil your responsibilities regarding health, safety, welfare, and the environment. To help you implement new guidance and industry best practice affected by changes.
Course Content
• Health and safety law and how it will apply to supervisors.
• Your supervisory responsibilities in controlling site safety.
• Risk assessments and the need for method statements.
• Effective site inductions, toolbox talks and method statement briefings.
• Monitoring site activities effectively.
• Timely intervention when bad practice is identified.
Prerequisites
This course is for you if you are considering, or already have, supervisory responsibilities.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a supervisor’s role.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all supervisors.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox

SMC Safety Solutions

Site Supervisor Training Scheme (SSSTS) - 2 Day Course

Southampton

Portsmouth

Rotherham

Manchester

Leeds

Kingston upon Hull

Newport

Peterborough

Milton Keynes 

Dartford

Paisley

Derby

Birmingham

Luton

Hull

Northampton

Berkshire

Bedford

Liverpool 

Swansea

Essex

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

This one-day course is a must for anyone considering or already working within a construction or civil engineering environment. This course provides Health and Safety awareness and is endorsed by Build UK as a standard training for all operatives on site.
Aims
To give a clear understanding of Regulations & Legislation that applies to construction work and is an ideal refresher for any operative that has previously completed training in Health & Safety.
Course Content
• Accident prevention
• Health & Safety law
• Control and management of the site and your how your role fits in with this
• Risk assessments and method statements
• Performing safely on site
• Reporting unsafe acts to prevent an accident
• Individual & employee responsibilities
• What to do if you think anyone’s Health and Safety is being put at risk
Assessment
At the end of this course, all delegates will have a clear understanding of the requirements of Health and Safety Legislation and their responsibilities to comply with them.
Candidates will need to complete a multiple-choice exam at the end of the CITB course. They will also need to engage and interact with others throughout the day.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all operatives. The certificate is part of CSCS Green Card requirements.
To remain certified in this area, you will need to retake the course before the expiry date or have completed an NVQ2 or higher in your skills set.
Instructions
Please note all Health & Safety Awareness courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

Health & Safety Awareness (for Green CSCS)

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours) Awarding Body:&nbsp;Open College Network (OCN) Credit for LearningAward Level:&nbsp;Level 3 (Advanced Level) - Ireland Level 5CPD Certified:&nbsp;Yes (CPD Accreditation)Minimum Age:&nbsp;18 (16 with parental consent)Entry requirements:&nbsp;None. (English Level 2 desirable)Training Locations:&nbsp;Study online + Classroom&nbsp;OCN Accredited at UK Level 3 (Ireland Level 5) &nbsp;PART 1 - Theory:&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc. PART 2 - Skills and Practical Development: Safely and competently set up and maintain a Peripheral IV Infusion. Attend a classroom location to complete your practical training. <div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"> Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above. </div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">Course Itinerary:</div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"> </div>PART 1 - THEORY (ONLINE) M1 - Peripheral IV Cannulation - Introduction: Definitions - understanding terminology relating to PIVC. IV Therapy and NMC guidelines. M2 - Legal &amp; Professional Responsibilities: Legal Obligations and Accountability. Criminal, Civil and Contractual law in Healthcare. Vicarious Liability and your Duty of Care. M3 - Anatomy &amp; Physiology: Sites appropriate to IV cannulation. Hand vs. arm. Advantages and disadvantages of relevant veins. An overview of Homeostasis and Fluid Balance. M4 - Hygiene and Infection Prevention &amp; Control (IPC): Reducing healthcare-associated infections. Keeping Safe. Bloodborne Pathogens and Work Practice Controls. Standard Precautions. Waste Disposal. Needle-stick injuries. M5 - Indications and Advantages: When to cannulate, infusion types and benefits over alternative infusion routes. Continuous and intermittent infusion. Prophylactic use before procedures and in unstable patients. Contraindications. M6 - Equipment: Cannula types, sizes and colour coding. How to select appropriate size. Equipment overview for total procedure. M7 - Vein Choice for Cannulation: Correct vein selection. Which veins to avoid. How to manage an unsuccessful cannulation. M8 - Procedures: Full procedure for cannulation including correct documentation. M8: Guide to Cannulation - revision M8: Video - Recap with full procedure M9 - Contraindications: When inappropriate to cannulate including patients with specific health conditions. M10 - Complications: A detailed look at potential complications during and after cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions. PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED BEFORE JOINING US FOR YOUR PRACTICAL TRAINING PART 2 (CLASSROOM: 1 - Welcome, introductions and overview: Classroom - registration and introductions. Virtual Classroom - audio/visual checks and registration. 2 - Legal &amp; Professional Responsibilities: Overview and discussion. 3 - Anatomy - key points (appropriate to PIVC): Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites. 4 - Cannulae - selection and types: A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD. 5 - Complications: Complications of pVAD insertion including examples of infiltration, haematoma, extravasation and transfixation. 6 - VIP Score: Understanding and using the Visual Infusion Phlebitis score. 7 - Equipment - overview: We take a look at all essential equipment required for PIVC. 8 - PRACTICAL SESSIONS: Multiple practical sessions throughout the session. 9 - Fluids: The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products. 10 - Infusion Rates: Calculating infusion rates and drops per minute. This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.&nbsp;<div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</div></div>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Intravenous Cannulation

Aesthetics

Medicine & Nursing

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">FAA Level 3 Award In Principles Of Safeguarding And Protecting Children, Young People Or Vulnerable Adults (RQF)</h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Face to Face Classroom: One day course</li><li fr-original-style="" style="box-sizing: border-box;">Virtual Classroom: 3 session of 2 &frac12; hours</li><li fr-original-style="" style="box-sizing: border-box;">For those who work with children, young people and vulnerable adults</li><li fr-original-style="" style="box-sizing: border-box;">Promotes awareness of safeguarding, enabling learners to identify problems and show where to report these to</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course Contents:<ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Safeguarding and protecting children, young people or vulnerable adults</li><li fr-original-style="" style="box-sizing: border-box;">How to respond to evidence or concerns that a child, young person or vulnerable adult has been abused</li><li fr-original-style="" style="box-sizing: border-box;">Safeguarding legislation and guidance</li><li fr-original-style="" style="box-sizing: border-box;">Indicators of abuse or neglect</li><li fr-original-style="" style="box-sizing: border-box;">Making judgements</li><li fr-original-style="" style="box-sizing: border-box;">Communicating worries and concerns</li><li fr-original-style="" style="box-sizing: border-box;">Roles and responsibilities</li><li fr-original-style="" style="box-sizing: border-box;">Sharing information</li><li fr-original-style="" style="box-sizing: border-box;">Allegations and complaints</li><li fr-original-style="" style="box-sizing: border-box;">Reporting allegations and complaints</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this Course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">In 2018/2019, 415,050 concerns of abuse were raised</li><li fr-original-style="" style="box-sizing: border-box;">In 2018/2019, there were nearly 400,000 children in need</li><li fr-original-style="" style="box-sizing: border-box;">52,300 children were subject to a child protection plan</li><li fr-original-style="" style="box-sizing: border-box;">63% of adult safeguarding concerns are for people over 65</li><li fr-original-style="" style="box-sizing: border-box;">1 in every 42 adults aged 85+ have required safeguarding enquires...</li><li fr-original-style="" style="box-sizing: border-box;">Child abuse often goes unreported and unrecorded - till it is picked up on by someone who then does something about it.</li><li fr-original-style="" style="box-sizing: border-box;">This Level 3 Safeguarding course gives people the skills and knowledge to make a real difference to a person&#39;s life!</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;"> </h3><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 id="isPasted" style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style=" color: rgb(65, 65, 65);">Accredited, Ofqual regulated qualification</h3><h2 id="isPasted" style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style=" color: rgb(65, 65, 65);"><img src="https://images.cademy.co.uk/pochat-training/2d5ef945-4535-4948-84e0-6a2585e0428d/original.png" style="display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px); text-align: left; float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px); text-align: left; float: left;" fr-original-class="fr-draggable"></h2>Our Safeguarding and Protecting Children, Young People or Vulnerable Adults training course is a nationally recognised, Ofqual regulated qualifications accredited by&nbsp;<a href="http://www.firstaidawards.com/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">First Aid Awards Ltd</a>. This means that you can be rest assured that your Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults Certificate provides information for best practice to make a real difference to protect the health and wellbeing of our most vulnerable. The&nbsp;Ofqual Register number&nbsp;for this course is&nbsp;601/8471/1<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

FAA Level 3 Award In Principles Of Safeguarding And Protecting Children, Young People Or Vulnerable Adults (RQF)
Face to Face Classroom: One day course
Virtual Classroom: 3 session of 2 ½ hours
For those who work with children, young people and vulnerable adults
Promotes awareness of safeguarding, enabling learners to identify problems and show where to report these to



Course Contents:
Safeguarding and protecting children, young people or vulnerable adults
How to respond to evidence or concerns that a child, young person or vulnerable adult has been abused
Safeguarding legislation and guidance
Indicators of abuse or neglect
Making judgements
Communicating worries and concerns
Roles and responsibilities
Sharing information
Allegations and complaints
Reporting allegations and complaints
Benefits of this Course:
In 2018/2019, 415,050 concerns of abuse were raised
In 2018/2019, there were nearly 400,000 children in need
52,300 children were subject to a child protection plan
63% of adult safeguarding concerns are for people over 65
1 in every 42 adults aged 85+ have required safeguarding enquires...
Child abuse often goes unreported and unrecorded - till it is picked up on by someone who then does something about it.
This Level 3 Safeguarding course gives people the skills and knowledge to make a real difference to a person's life!








Accredited, Ofqual regulated qualification

Our Safeguarding and Protecting Children, Young People or Vulnerable Adults training course is a nationally recognised, Ofqual regulated qualifications accredited by First Aid Awards Ltd.

This means that you can be rest assured that your Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults Certificate provides information for best practice to make a real difference to protect the health and wellbeing of our most vulnerable.

The Ofqual Register number for this course is 601/8471/1






Pochat Training

Social Work

General Nursing

Adult Nurse

Child Care

Early Childhood

Nursery

Child Safeguarding

Safeguarding

Nursery Teacher

Nursery Nurse

Accredited Safeguarding

Social Worker

Child Protection

Health & Social Care

Early Years Foundation Stage (EYFS)

Online Safeguarding

Early Years

Social Care

Level 3 Safeguarding

Droitwich Spa

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

<span data-slate-fragment="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" id="isPasted" fr-original-style="" style="box-sizing: border-box;">One hour webinar to help prepare rally competitors for the transition to writing your own pace notes. Covering equipment needed, how to prepare, how to practice and a quick overview of Easywrite Steering Wheel Cover. What makes good pace notes - find out, it could be the most cost effective performance advantage available. All attendees will receive a 10% off Easywrite products from Rally Navigation Training Services.

One hour webinar to help prepare rally competitors for the transition to writing your own pace notes. Covering equipment needed, how to prepare, how to practice and a quick overview of Easywrite Steering Wheel Cover. What makes good pace notes - find out, it could be the most cost effective performance advantage available. All attendees will receive a 10% off Easywrite products from Rally Navigation Training Services. 

Rally Navigation Training Services

Sports & Fitness

Rally training webinar covering making pace notes for special stage rallying.

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