20746 Other courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for those with a basic understanding of Microsoft© Windows© and who need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks. Overview In this course, you will use Outlook to compose and handle your email communications and also manage your calendar, contacts, and tasks.You will:Navigate Outlook to read and respond to email.Use the Address Book and format and spell check new messages.Attach files and insert illustrations to messages.Customize read and response options.Use flags, categories, and folders to organize messages.Create and work with Contacts.Create appointments and schedule meetings in Calendar.Create and work with Tasks and Notes. In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.This course covers the Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification exam. Getting Started with Outlook Topic A: Navigate the Outlook Interface Topic B: Work with Messages Topic C: Access Outlook Help Topic D: Outlook on the Web Formatting Messages Topic A: Add Message Recipients Topic B: Check Spelling and Grammar Topic C: Format Message Content Working with Attachments and Illustrations Topic A: Attach Files and Items Topic B: Add Illustrations to Messages Topic C: Manage Automatic Message Content Customizing Message Options Topic A: Customize Reading Options Topic B: Track Messages Topic C: Recall and Resend Messages Organizing Messages Topic A: Mark Messages Topic B: Organize Messages Using Folders Managing Contacts Topic A: Create and Edit Contacts Topic B: View and Print Contacts Working with the Calendar Topic A: View the Calendar Topic B: Create Appointments Topic C: Schedule Meetings Topic D: Print the Calendar Working with Tasks and Notes Topic A: Create Tasks Topic B: Create Notes Additional course details: Nexus Humans Microsoft Outlook for Office 365 (Desktop or Online) - Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Outlook for Office 365 (Desktop or Online) - Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

If you're aiming to step into the world of operations or sharpen your ability to run things efficiently behind the scenes, the Operations Coordinator Mini Bundle was created with your career in mind. Packed with must-have professional competencies—Problem Solving, Self Organisation, Purchasing and Procurement, Succession Planning, and Operations Management—this bundle is built to get you hired, fast. Whether you're targeting logistics, manufacturing, administration, or corporate coordination roles, every module in this bundle enhances your practical appeal to hiring managers. With thousands of roles seeking candidates who understand Purchasing and Procurement or excel in Operations Management, this is your chance to get ahead of the competition—without overpaying or wasting time on filler. Description The Operations Coordinator Mini Bundle is an all-in-one launchpad for jobseekers who want to become indispensable. Problem Solving isn’t just a soft skill—it's the backbone of every effective coordinator, and you'll get familiar with its role in everything from crisis handling to day-to-day decision-making. Self Organisation ensures you’re not just another employee, but someone who can manage timelines, tasks, and teams effortlessly. Hiring managers in logistics, supply chain, retail, manufacturing, and corporate support sectors specifically search for professionals with proven insight into Purchasing and Procurement—making this bundle a perfect fit for anyone hoping to move into sourcing or supply-related roles. Succession Planning, on the other hand, adds value to your ability to think long-term and build stable systems, whether you're helping SMEs grow or managing transition plans in large enterprises. And let's not forget the heart of this bundle—Operations Management. It's one of the most sought-after keywords in recruitment listings and a career foundation that applies to nearly every organised business process. Don’t wait until the job market shifts again. Use this Operations Coordinator Mini Bundle to make yourself hireable in five highly in-demand areas—Problem Solving, Self Organisation, Purchasing and Procurement, Succession Planning, and Operations Management. It’s smart, affordable, and ready when you are. FAQ Q: What industries will this help me break into? A: Logistics, supply chain, administration, manufacturing, retail, and corporate operations. Q: Is this bundle beginner-friendly? A: Absolutely. It’s built to boost employability regardless of your current experience level. Q: Will this help me become a team leader or stay in support roles? A: Both. The skills like Succession Planning and Operations Management open doors to leadership. Q: How soon can I see results? A: Many learners see increased interview call-backs within a few weeks of completion. Q: Is this bundle more technical or strategic? A: It strikes the right balance—technical enough to get hired, strategic enough to grow. Q: Can I use this for freelance or contract work? A: Yes. These skills apply in freelance project management and procurement contracts. Q: Is this bundle priced competitively? A: Yes—and intentionally. It’s designed for maximum return on minimal investment. Q: What makes this bundle different? A: Every course—Problem Solving, Self Organisation, Purchasing and Procurement, Succession Planning, and Operations Management—was chosen because employers consistently request them.

This Manual Handling Training Course is designed to provide essential knowledge on how to comply with UK health and safety regulations. The course covers the use of correct control measures, safe handling techniques, and the process of conducting risk assessments. It is particularly beneficial for workers in environments such as warehouses, factories, construction sites, and delivery services, where manual handling is a regular activity. By learning these practices, you can reduce the risk of injury and promote a safer workplace.

What will you learn in this course? Understand newspaper articles, the news and lectures and participate in discussions on a wide range of professional and specialised topics. Communicate with native speakers in all situations - everyday and formal. Deal with simple and more complex situations related to education, health system etc. Understand a wide range of simple and demanding texts and easily identify any information presented. Express yourselves spontaneously. Use language effectively for social, academic, and professional purposes. The main topics to be covered in this course are about emotions, images, mind, learning, modern life, truth & lies, technology, environment, greek culture and much more...

Explore ways of creating simple, striking images to print onto an array of papers on this monoprinting workshop with Edinburgh artist Suzanne Kemplay at The Arienas Collective in Edinburgh City Centre

Explore quick ways of creating simple images on this lino printing taster workshop with local artist Suzanne Kemplay at The Arienas Collective in Edinburgh City Centre

The Personal Training & Fitness Instructor Course is designed to help learners gain a solid understanding of the fitness industry and how to master various strength training and cardio workouts. The science behind fitness will also be explored, including how the body builds muscle and the functions of the metabolic system. This course is for beginners who wish to develop their practical knowledge of everyday exercise and workout plans. It also provides mental exercise, tips and tricks to stay motivated on their fitness journey. Learning Objectives: Gain an in-depth understanding of the muscular system and how the body builds muscle Learn a wide range of workouts for toning the body, building muscle and increasing stamina Get tips and advice on how to stay motivated and inspire others to achieve their goals Understand how the body's metabolism works and how it helps to burn fat Who is this Course for? Personal Training & Fitness Instructor Course is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Personal Training & Fitness Instructor Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99 Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module 01 What Do I Need 00:06:00 Girth Measurements 00:08:00 Muscular System 00:21:00 Application and Dedication 00:04:00 Steady State 00:01:00 Whey Protein 00:04:00 BCAA - Branch Chain Amino Acids 00:04:00 Creatine 00:03:00 Glutamine 00:03:00 Caffeine 00:12:00 Module 02 Bench Step-UPS FREE 00:01:00 Bench Press 00:01:00 Incline Barbell Bench Press 00:01:00 Close Grip Barbell Bench Press 00:01:00 Bench Dips 00:01:00 Module 03 Dumbbell Reverse Flyes 00:01:00 Dumbbell Incline Press 00:02:00 Dumbbell Split Squats 00:01:00 Dumbbell Incline Flys 00:01:00 Dumbbell Pullover 00:02:00 One Arm Dumbbell Row 00:01:00 Dumbbell Alternating Curl 00:01:00 Module 04 Lying Leg Curl 00:01:00 Preacher Curl 00:01:00 Hammer Curls 00:01:00 Incline Biceps Curls 00:01:00 Concentration Curls 00:01:00 Module 05 Standing Calf Raise 00:01:00 Seated Calf Raise 00:01:00 Side Plank Raises 00:01:00 Hanging Knee Raise 00:01:00 Front Plate Raise 00:01:00 Seated Lateral Raises 00:01:00 Module 06 Military Press 00:01:00 Leg Press 00:01:00 Standing Shoulder Press 00:01:00 V-bar Tricep Pressdown 00:01:00 Barbell Overhead Press 00:01:00 Standing Overhead Triceps Press 00:01:00 Standing Arnold Press 00:01:00 Tricep Dips 00:01:00 One Arm Triceps Extension 00:01:00 Module 07 Walking Lunges 00:01:00 Side Lunges 00:02:00 Barbell Split Lunges 00:01:00 Forward Lunges 00:01:00 Skull Crushers 00:01:00 Cable Crunch 00:01:00 Bicycle Crunches 00:01:00 Module 08 Tbar Rows 00:01:00 Seated Row 00:01:00 Upright Rows 00:01:00 Deadlifts 00:02:00 Bend Over Barbell Bow 00:01:00 Good Mornings 00:01:00 Hip Thrusts 00:01:00 Leg Extension 00:01:00 Module 09 Pushups 00:01:00 Straight Arm Pushdown 00:01:00 Sumo Squats 00:01:00 Jump Squat 00:01:00 Front Squat 00:02:00 Pull-Ups 00:02:00 V-bar Pulldown 00:01:00 Reverse Grip Pulldowns 00:02:00 Module 10 Side Planks 00:01:00 Plank Up/Downs 00:01:00 Glute Bridge 00:02:00 Ball V-UPS 00:01:00 Sumo Deadlifts 00:02:00 Windmills 00:01:00 Face Pulls 00:01:00 Mountain Climbers 00:01:00 High Knees 00:01:00 One Legged Deadlift 00:01:00 Skaters 00:01:00 Back Hyperextensions 00:01:00 Jack knife Sit-Up 00:01:00 Jump Rope 00:01:00 Box Jumps 00:01:00 Glute Kickbacks 00:01:00 Standing Hip Adduction 00:01:00 FAQs What is a Pre-Workout Meal 00:01:00 How Long Should I Rest? 00:01:00 Busy Traveler? You Can Fit Exercise into your Trips 01:00:00 What is Active Rest? 00:02:00 Should I Drink Alcohol? 00:01:00 I See Other People Lifting Alot More Weight 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Level 2 Certificate in Understanding Domestic Abuse Course Online According to the annual Crime Survey, almost 2.5 Million adults experience domestic abuse: domestic abuse each year. Furthermore, one in every five children witnesses or is a victim of domestic abuse: domestic abuse as a child. Although domestic abuse: domestic abuse is often an unreported crime, most cases are kept hidden. This Level 2 Certificate in Understanding Domestic Abuse Course aims to increase learners' awareness and understanding of domestic abuse: domestic abuse and its impacts. Domestic abuse: domestic abuse and its impacts must be understood by those working in various fields, including healthcare, social care, childcare, education, and housing. Why choose this Level 2 Certificate in Understanding Domestic Abuse Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Level 2 Certificate in Understanding Domestic Abuse Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course. Main Course: Level 2 Certificate in Understanding Domestic Abuse Course Free Courses included with Level 2 Certificate in Understanding Domestic Abuse Course Course 01: Equality and Diversity Course 02: Healthcare Management Training Course 03: Level 5 Mental Health First Aid Certification Course 04: Mental Health Support Worker Special Offers of this Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course: This Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course Instant access to this Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course 24/7 Support Available to this Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course [ Note: Free PDF certificate as soon as completing the Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course] Level 2 Certificate in Understanding Domestic Abuse Course Online This Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course consists of 04 modules. Course Curriculum of Level 2 Certificate in Understanding Domestic Abuse Course Module 01: Understand Domestic Abuse Module 02: Understand the Signs and Risk Factors Associated with Domestic Abuse Module 03: Understand the Impact of Domestic Abuse Module 04: Understand Policy, Response and Intervention in Relation to Domestic Abuse Assessment Method of Level 2 Certificate in Understanding Domestic Abuse Course After completing Working in Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Level 2 Certificate in Understanding Domestic Abuse Course Online This Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse course is ideal for anyone who has a responsibility to support those experiencing domestic abuse: domestic abuse. Special Note: Our Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course is not a regulated course. If you prefer to get qualified, you can look at the following options: NCFE CACHE Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Requirements Level 2 Certificate in Understanding Domestic Abuse Course Online To enrol in this Understanding Domestic Abuse: Domestic Abuse Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Understanding Domestic Abuse: Domestic Abuse Course. Be energetic and self-motivated to complete our Understanding Domestic Abuse: Domestic Abuse Course. Basic computer Skill is required to complete our Understanding Domestic Abuse: Domestic Abuse Course. If you want to enrol in our Understanding Domestic Abuse: Domestic Abuse Course, you must be at least 15 years old. Career path Level 2 Certificate in Understanding Domestic Abuse Course Online Upon completing this Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse course, you can become familiarised with the response and support of those domestically abused.

Duration 3 Days 18 CPD hours This course is intended for Individuals involved in IT development, IT operations or IT service management; Those whose role is touched by DevOps and continuous delivery, such as the following IT roles: DevOps engineers, Product owners Integration specialists, Operations managers, Incident & change managers, System administrators, Network administrators, Business managers, Automation architects, Enterprise architects, Testers Overview Know the emergence of DevOps Know the core concepts and principles of DevOps Know what DevOps means for you as professional and for your organization Know the essence of a DevOps culture Understand the key elements of a DevOps culture Know the important aspects when creating a DevOps culture Know the Operational models of DevOps Understand the need for autonomous teams Understand the impact of DevOps on Architecture with respect to deployment Understand governance within DevOps teams Understand Agile, Scrum and Kanban and how these practices relate to one another Understand how ITSM processes relate to practices in a DevOps culture Understand how lean is used to optimise processes Know how to provide a Value Stream Map for a given process Understand the way to harvest new and innovative ideas Know the impact of automation on Software Delivery processes Understand the benefits and core principles of Continuous Delivery Describe the key cloud principles for DevOps organisations Know the relevance of monitoring and logging DevOps This course is designed to provide the core education necessary to build your DevOps vocabulary and to understand its principles and practices. With the help of key DevOps concepts and terminology, real-life case studies, examples and interactive group discussions and extensive exercises in each module you will acquire a fundamental understanding of DevOps. Introduction Let?s Get to Know Each Other Overview Course Objectives Mapping of the Competence Model with the Course Modules Course Agenda Type of Activities Exam Course Book Technical Glossary Group Activity Module Summary DevOps Introduction Module Objectives Module Topics Emergence of DevOps Core Concepts of DevOps DevOps Agile Skills Association (DASA) Module Summary Module End Questions Culture Module Objectives Module Topics Essence of a DevOps Culture Key Elements of DevOps Implementation of a DevOps Culture Module Summary Module End Questions Organization Module Objectives Module Topics Organizational Model Autonomous Teams Architecting for DevOps Governance Module Summary Module End Questions Processes Module Objectives Module Topics Process Basics DevOps in Relation to ITSM Agile and Scrum 12 Principles of the Agile Manifesto Optimizing Processes Using Lean Business Value Optimization and Business Analysis Using Story Mapping Module Summary Module End Questions Automation Module Objectives 6A Automation Concepts Automation for Delivery of Software Continuous Delivery Core Concepts Continuous Delivery Automation Concepts Continuous Delivery Automation Focus Topics 6B Data Center Automation Emergence of Cloud Technology and Principles Cloud Services Concepts in a DevOps Organization Automated Provisioning Concepts Platform Product Characteristics and Application Maturity Module Summary Module End Questions Measure and Improvement Module Objectives Module Topics Importance of Measurement Choosing the Right Metrics Monitoring and Logging Module Summary Module End Questions