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20453 Other courses

2 Day L3 Supervising First Aid for Mental Health

5.0(5)

By A & E Harmonious Compliance Training Ltd

Training Company based in Richmond, North Yorkshire. Providing training in health and safety, first aid, Mental Health First Aid, Fire Safety, Food Safety for businesses, schools, education settings, childminders and companies. Here for all your training needs. Providing in house training and we can create bespoke courses to meet your needs.

2 Day L3 Supervising First Aid for Mental Health
Delivered In-PersonFlexible Dates
£150

Medical Receptionist and Secretary

By Training Tale

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist and Secretary course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This Medical Receptionist and Secretary course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist and Secretary course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Receptionist and Secretary Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. **Courses are included in this Medical Receptionist and Secretary Course Course 01: Medical Receptionist and Secretary Course 02: Level 5 Negotiation Skills Course Course 03: Level 7 Life Coaching ***Others Included of Medical Receptionist and Secretary Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Receptionist and Secretary Course: Module 1: The National Health Service Module 2: Patient (Customer) Care Module 3: Communication Module 4: Law, Ethics and Medicine Module 5: Health & Safety in a Clinical Environment Module 6: Practical Reception Skills in General Practice Module 7: The Hospital Service Module 8: Private Medicine Module 9: Forms, Fees and Finances in General Practises Module 10: Using Information Technology Module 11: Medical Terminology and Clinical Aspects Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Module 13: Complementary Medicine ------------------- ***GIFT Courses: ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 7 Life Coaching*** Module 01: Life Coaching Fundamentals Module 02: The Process of Life Coaching Module 03: Emerging Communication Skills Module 04: Introduction to Neuro-Linguistics Programming (NLP) Module 05: Mental Skills Development Module 06: Physical Skills Development Module 07: Body Language Module 08: Emerging Organizational Skills Module 09: Developing Creativity Module 10: Improving Presentation Skills Module 11: Developing Effective Negotiation Skills Module 12: Managing Your First Impression ------------------ Assessment Method After completing each module of the Medical Receptionist and Secretary, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Medical Receptionist and Secretary course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Medical Receptionist and Secretary course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Medical Receptionist and Secretary course because it does not require any advanced knowledge or skills. Career path After completing this Medical Receptionist and Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Medical Receptionist and Secretary
Delivered Online On Demand12 hours
£12

Blogging, Writing and Photography

By Compliance Central

***Ever Dreamed of Reaching Millions with Your Words and Photos?*** Starting a blog can be an exciting and rewarding experience. Not only can it be a creative outlet, but it can also be a platform to share your unique perspective, educate others, and even make a profit. Did you know that the number of bloggers globally is expected to reach 81.1 million by 2025 [Source: OptinMonster]? The blogging world is booming, and it's never been easier to turn your passions into a thriving online platform. This comprehensive Blogging, Writing and Photography course will equip you with the knowledge and confidence to launch and grow a successful blog. Whether you're a complete beginner with a story to tell or a seasoned writer looking to refine your craft, this course will provide the tools and strategies you need to take your blogging to the next level. In this Blogging, Writing and Photography course, you'll learn how to: Craft engaging and informative blog posts that resonate with your target audience. Develop a strong understanding of blogging fundamentals and best practices. Master the art of captivating blog photography and visual storytelling. Build a strong social media presence to promote your blog and connect with your readers. Learn effective strategies for collaborating with brands and potentially monetizing your blogging endeavours. Develop your personal brand as a blogger and establish yourself as a thought leader in your niche. Don't let your passion for writing go to waste. Sign up for our Blogging, Writing and Photography course today and start your journey to becoming a successful blogger. Key Highlights for Blogging, Writing and Photography Course: CPD QS Accredited Proficiency with this Blogging course. After successfully completing the Blogging course, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Blogging course. The online test with immediate results You can study and complete the Blogging course at your own pace. ***So, Are you ready to take your writing to the next level and start a successful blog with Blogging, Writing and Photography course? You should not wait too long. Now is the time to enrol!*** ***Dive Deep into the World of Blogging*** This Blogging, Writing and Photography course delves into the core elements of successful blogging. You'll begin a journey that starts with identifying your target audience and defining your niche. We'll explore the art of writing engaging blog posts that capture attention and keep readers coming back for more. You'll also learn the fundamentals of photography and imagery, discovering how to create stunning visuals that elevate your aesthetic blogging appeal. Moving beyond the content, the Blogging, Writing and Photography course equips you with the knowledge to leverage the power of social media to expand your reach and build a loyal following. We'll delve into strategies for working with brands and exploring various collaboration opportunities. You'll also gain insights into the networking world and understand how to connect with other bloggers and industry influencers. This Blogging, Writing and Photography course culminates with a focus on monetization, guiding you through proven strategies to turn your blog, writing and photography into a profitable venture. Curriculum Breakdown of the Blogging, Writing and Photography Course Module 01: Introduction to blogging Module 02: Target Audience Module 03: Getting Started Module 04: Writing for Bloggers Module 05: Content Development Module 06: Photography and Imagery Module 07: Staying Social Module 08: Working with Brands Module 09: Networking Module 10: Monetising Your Blog Module 11: Building a Brand Module 12: Growing as a Blogger CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Blogging, Writing and Photography course is suitable for: Aspiring bloggers who are looking to start a blog from scratch New bloggers who want to improve their skills and grow their readership Experienced bloggers who want to take their blog to the next level and monetise it Writers or content creators who wish to expand their portfolio and gain experience writing for a digital audience Entrepreneurs and small business owners who want to use a blog as a marketing tool The Blogging, Writing and Photography course is open to anyone, regardless of experience and will provide you with the knowledge and skills needed to create and grow a successful blog. Requirements Enrolling in this Blogging, Writing and Photography course requires a basic understanding of the English Language and an internet connection. Career path Here are a few career paths that someone with a certificate in Blogging, Writing & Photography may pursue: Blogger Content Creator Social Media Manager SEO Specialist Digital Marketing Coordinator Content Marketer Freelance Writer/ Blogger Content Strategist A Blogging, Writing and Photography certificate can open up various career opportunities in the digital media & content creation industry. Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 Outside of the UK: £9.99 CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate

Blogging, Writing and  Photography
Delivered Online On Demand5 hours
£12

Care Worker : Adult Support Worker

By Training Tale

Do you want to learn more about the psychology of the elderly? Do you want to learn more about their needs and goals and to understand them better? Is this your first step toward a professional career as a caregiver or a psychologist, or do you want to learn how to care for an elderly relative at home? Then this Care Worker : Adult Support Worker for you to start a career in adult psychotherapy and counselling. To succeed in today's competitive world, you must have a specific set of skills. This comprehensive training course will teach you the most in-demand skills to kickstart your career and increase your current knowledge and skills. Industry experts craft this Course to enable you to learn quickly and efficiently at your own pace and convenience. Learning Outcomes By the end of the Care Worker : Adult Support Worker, learners will be able to: Explain the fundamentals of Adults Support Worker. Demonstrate an in-depth understanding of developmental psychology and its key theories. Understand the ageing process and what we consider as 'old age' in modern times. List the common stereotypes of older people and understand the impact these stereotypes have on older people. Identify the mental & physical health issues that are associated with old age. Show understanding of how the quality of life is impacted with old age. Provide quality care and support to those who are elderly and in poor mental or physical health. Why Choose Adults Support Worker Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Care Worker : Adult Support Worker developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Care Worker : Adult Support Worker. *** Others Benefits of Care Worker : Adult Support Worker *** Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam Fully Online MCQ Exam Expert Tutor Support Instant Certificate [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Care Worker : Adult Support Worker: Module 1: Introduction to Adults Support Worker Adults Support Worker Duties of an Adults Support Worker Skills Needed to be an Adults Support Worker Qualifications Needed to be an Adults Support worker Responsibilities of an Adults Support worker Module 2: Introduction to Psychology of Older Age - Part I Developmental Psychology Explained Define Gerontology Describe Old Age Define Ageing and its Process Module 3: Psychology of Older Age - Part II General Stereotypes of Older People Effect of Stereotyping on Older People Different Life Stages and Relevant Theories Things We Look Forward to in Our Older Age Module 4: Impact of Mental Health in the Old Age Concerns Related to Memory What are the Learning Disabilities? Explain Alzheimer's Disease and Dementia Different Chronic Illness and Disabilities Impact of Substance Abuse (Addictions) Module 5: Dealing with Life Define Quality of Life How to Cope with Grief and Bereavement Explain Mild and Severe Depression Module 6: Enhancing Health And Wellbeing The Impact of Exercising Other Issues That Affect Health and Wellbeing Supporting Older People ------------------------ Assessment Method After completing each module of the Care Worker : Adult Support Worker, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Care Worker : Adult Support Worker, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This comprehensive course is ideal for anyone looking to improve their job prospects or aspiring to advance their career in this field and gain in-depth adult counselling knowledge. Whether you are new to the field or an aspiring professional, the adult support worker course will help you open doors to a wide range of professions within your chosen field, allowing you to stand out to employers with up-to-date skills that can be used to strengthen your CV. Requirements There are no specific requirements for this Adult Support Worker because it does not require any advanced knowledge or skills. Students who intend to enrol in this Care Worker : Adult Support Worker must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Care Worker : Adult Support Worker
Delivered Online On Demand8 hours
£12

Copywriting

4.7(160)

By Janets

Craft compelling content and drive engagement with effective copywriting techniques. Learn how to captivate audiences and convey messages persuasively. Explore strategies, tips, and tools to master the art of impactful copywriting.

Copywriting
Delivered Online On Demand14 days
£9.99

Microsoft Windows 10 Pro Masterclass

4.3(43)

By John Academy

Course Overview Learn how you can install, upgrade and maintain your Microsoft Windows 10 like a pro from this Microsoft Windows 10 Pro Masterclass course and make your work smooth and fast. This course will help you to understand the functions of Windows 10, configuration, management, security and many other functions and help you get the best output from your device. The easily understandable and bite-sized lessons of this Microsoft Windows 10 Pro Masterclass course will help you to understand how Windows 10 functions. You will be able to familiarize yourself with the network configuration and server domain-based environment to utilize the functions of Internet and cloud services. Even if you don't know anything about Windows 10, this course will help you to grasp the ideas and functions and use them properly. Learning Outcomes Learn how to plan, install and upgrade to Windows 10 Be able to implement networking system and remote management Understand file management and resources for your Windows 10 Familiarize with maintenance and update options of Windows 10 Get a clear understanding of local storage Ensure network security for your device Be able to troubleshoot and recover Windows 10 Who is this course for? This course is ideal for anyone who wants to understand the functions of Windows 10 and how to maintain and update their browser. You will learn various security and networking options of Windows 10 from this course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Microsoft Windows 10 Pro Masterclass is a useful qualification to possess and would be beneficial for any related profession or industry such as: Computer Operators Data Security Officers Troubleshooters Data Maintenance Officers IT Professionals Administrators Module 01: Course Overview Course Overview 00:05:00 Module 02: Building Your Virtual Lab Environment Easily download ISO Images 00:10:00 Lab - Creating a Virtual Install of Windows 10 Pro Using VirtualBox 00:16:00 Lab - Create Virtual Install of Server 2016 Full GUI Using VirtualBox 00:13:00 Taking a Snapshot of Your Current configuration 00:04:00 Module 03: Upgrading Windows 7, 8, or 8.1 to Windows 10 Perform a Windows 10 Upgrade for Free 00:09:00 Module 04: Building a Microsoft Server 2016 Domain Preparing Your Network for Active Directory 00:10:00 Lab - Prepare Server 2016 for Promotion to a Domain Controller 00:10:00 Lab - Promote Server 2016 to a Domain Controller 00:09:00 Lab - Join a Windows 10 Workstation to a Microsoft Domain 00:15:00 Module 05: Windows Deployment Services (WDS) Installing WDS on a Windows Server Using VirtualBox 00:18:00 Deploy a Windows 10 Client Using WDS 00:09:00 lab - Create an Unattended Install of Windows 10 Pro 00:17:00 Module 06: Windows 10 Firewall, Windows Defender and UAC Turn the Windows 10 Firewall Off or On 00:01:00 Allow an app through the Windows 10 firewall 00:05:00 Add a rule or port to a Windows 10 firewall 00:05:00 Allow PING for Windows 10 00:04:00 Disable the UAC User Account Control in Windows 10 00:02:00 Using netsh to Manage the Windows Firewall 00:05:00 Using Powershell to Gather Firewall Information 00:04:00 Module 07: Networking Change your IP address in Windows 10 00:05:00 Add a second IP address in Windows 10 00:09:00 Module 08: Troubleshooting Enable System Restore on Windows 10 00:03:00 Create a System Restore point on Windows 10 00:02:00 Recover using System Restore on Windows 10 00:04:00 Fix TCPIP Corruption in Windows 10 Using Netsh 00:02:00 Repair Windows 10 with System File Checker (SFC) 00:03:00 Repair Windows 10 System files offline Using SFC 00:04:00 Use ReadyBoost to Speed up Windows 10 00:05:00 Reset Your Network Adapter 00:06:00 Lab - Troubleshooting Internet Connectivity 00:16:00 NSLookup 00:05:00 Windows Reliability Monitor 00:04:00 Module 09: User Preferences Disable the Lock Screen on Windows 10 00:03:00 Disable Superfetch via Windows Services 00:03:00 Disable Screen Saver in Windows 10 using REGEDIT 00:02:00 Disable Windows 10 Automatic Logoff For Inactivity 00:02:00 Overview of the Windows 10 Shutdown and Restart buttons 00:01:00 Module 10: Maintenance Rename your Windows 10 computer 00:01:00 Change the date and time in Windows 10 00:03:00 Create a new local user in Windows 10 00:04:00 Rearm the 30-day evaluation Period for Windows 10 Pro 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft Windows 10 Pro Masterclass
Delivered Online On Demand4 hours 21 minutes
£18

Presentation skills for salespeople (In-House)

By The In House Training Company

We've all sat through far more bad presentations than good ones, but knowing what 'good' looks like is easier than successfully replicating it. Sales presentations are a performance and, as salespeople, fluffing our lines can cost us a lot more than hurt pride. Having discovered and understood the specific needs and burning issues our prospect has, then this course will help any salesperson avoid dropping the ball and instead wowing their prospects with a high-impact, tailored and compelling case for purchase. This course will help participants: Prepare mentally and physically for stand-up presentations Use voice modulation and bullet-pointing to demand attention Avoid boring their prospects Master the do's and don'ts of PowerPoint Deal more effectively with technical hitches and prospect's interruptions Use eye contact and engagement to avoid prospects 'tuning out' Deploy best practice essentials for presenting with colleagues Steer through the toughest Q&A 1 Preparing your presentation Mindset Knowing your objective(s) Vocal warm-up techniques Assembling pre-agreed benefits Time management Room set-up Technical preparation 2 How to open your presentation Vocal energy Summary and agreement of prospect's needs How to have posture and confidence Use of humour What to do with those dreaded hands Confident v non-confident body language 3 How to get and keep people's attention Bullet pointing Linking benefits to specific, stated needs Practical exercise - formulating and delivering tailored benefits Being selective with features Third party reinforcement and case studies 'Watering the garden' eye contact technique Practical exercise - participants practise 'sharing out' eye contact to audience How to handle a prospect's negative body language Handling interruptions 4 Presenting in groups Credentialing all participants Role delineation for group presentations Edifying other participants' messages - do's and don'ts How to maintain energy when not speaking Practical exercise - good and bad practice when not speaking Teamwork in Q&A sessions How to hand over professionally 5 PowerPoint do's and don'ts Use of visual aids Good and bad PowerPoint slides How to make PowerPoint work for you Classic PowerPoint errors Avoiding and handling technical problems Good and bad flipchart practice 6 Closing and / or achieving next action steps Power of summary Good Q&A practice Handling objections Practical exercise - handling objections on one's feet Creating consensus among prospect panel What to do when prospects disagree with each other When to trial close How to close on next action steps 7 Wrap-up Key learning points from each participant Action steps to be implemented on next presentations

Presentation skills for salespeople (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Control of contractors (In-House)

By The In House Training Company

If your organisation manages contractors then your staff need to understand the health and safety issues. This course is the answer. The expert trainer will set out clearly the legal responsibilities of all relevant parties and explore the practical application of these responsibilities with the course participants. The course will then examine the issues associated with the planning of work to be contracted out and the evaluation, selection, control and monitoring of contractors engaged to undertake the work. Although the main focus is on health and safety, the course will also explain how health and safety issues need to be integrated into your organisation's functional management processes to ensure effective control of contractors. The course will consider all types of contracted activities, including construction and maintenance, cleaning, security, plant installation, etc. This programme will give participants: A clear understanding of the organisation's legal responsibilities for managing contractors The information they need to assess the competence of contractors A practical understanding of risk assessment principles and the transfer of risk to contractors A step-by-step guide to the key aspects of managing contractors in practice, covering:Planning of the workSelecting contractorsHandover prior to work commencementDuring the workReviewing the work on completion Practical guidance on the integration of health and safety controls into organisational procedures for contractor management 1 Introduction Who are contractors? Why manage contractors? Different types of contractors Costs of poor contractor performance 2 Overview of health and safety law and liability Health and safety law and statutory duties Relevance of civil and criminal law Enforcement and prosecution 3 Relevant legislation for controlling contractors Health and Safety at Work Act 1974 Management of Health and Safety at Work Regulations 1999 Construction (Design and Management) Regulations 1994 (as amended, 2007) Other relevant legislation Contract law 4 Managing contractors in practice Exercise - how well is it happening? The objectives Five step approachPlanning of the workSelecting contractorsHandover prior to work commencementDuring the workReviewing the work on completion 5 Planning the work Scope and extent Risk assessment Interface and other activities Who controls what? Contract arrangements 6 Selecting the right contractor(s) Locating contractor organisations Selection the right contractors Assessing contractor competence Approved lists/frameworks Tender process 7 Pre-work commencement Co-ordination and co-operation Exchange of information Contractor risk assessments and method statements Permits to work Case study exercise 8 During contract work Communication and liaison Supervision and inspection of the work Inspection and reporting procedures Security issues Facilities and access 9 Reviewing work on completion Why, what and how? Achieving continuous improvement in contractor performance 10 Questions, discussion and review

Control of contractors (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Reception perfection (In-House)

By The In House Training Company

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Reception perfection (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Fundraising and Development Training Program

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 14 hours 49 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about investment banking and finance or capital fundraising Understand the core competencies and principles of investment banking and finance or capital fundraising Explore the various areas of investment banking and finance or capital fundraising Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert investment analyst or capital accountant Fundraising and Development Training: Investment Banking and Finance Program Course Master the skills you need to propel your career forward in investment banking and finance or capital fundraising. This course will equip you with the essential knowledge and skillset that will make you a confident investment analyst or capital accountant and take your career to the next level. This comprehensive fundraising and development training course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this fundraising and development training course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective investment banking and finance or capital fundraising practice and equip you with the essential skills, confidence and competence to assist you in the investment banking and finance or capital fundraising industry. You'll gain a solid understanding of the core competencies required to drive a successful career in investment banking and finance or capital fundraising. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for investment analyst or capital accountant or for people who are aspiring to specialise in investment banking and finance or capital fundraising. Enrol in this fundraising and development training course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive fundraising and development training course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this investment banking and finance or capital fundraising can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This fundraising and development training course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This fundraising and development training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This fundraising and development training course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Supplementary Resources Supplementary Resources - Investment Banking and Finance: Venture Capital Fundraising 00:00:00 Welcome To The Course Welcome to This Course on Capital Raising for Entrepreneurs 00:05:00 Lets Get Started Right Away What Type of Investors are There Out There 00:05:00 What is the Difference between Venture Capital And Private Equity 00:05:00 What Stage is Your Business at 00:04:00 How Much Money Should Your Raise 00:04:00 What is the difference between Pre-Money and Post Money Valuation 00:01:00 An Introduction to Startups Startup Essentials - Markets 00:05:00 Startup Essentials - Profits 00:06:00 Startup Essentials - Business Plan 00:05:00 Startup Essentials - Capital 00:05:00 Startup Essentials - Value 00:06:00 Startup Essentials - Investors 00:05:00 Do You Really Understand Venture Capitalists Do You Really Understand Venture Capitalists 00:09:00 Do You Match Their Criteria 00:09:00 Four Key Questions to Ask 00:03:00 Understanding the Investment Process 00:07:00 How to Understand if you are Talking to The Right Investor Introduction: Understanding Your VCs; A Case Study 00:02:00 What Type of Investor are You Talking to 00:07:00 What is their Ideal Investment Size 00:05:00 What Stage Do They Invest At 00:03:00 Stage of Business Financing from a VC Perspective 00:05:00 How Can You Define Venture Capitalists' Sector Interest 00:03:00 What Part Does Geography Play 00:04:00 What is Meant by Style and Structure 00:04:00 What is Meant by Key Investment Criteria 00:03:00 Section Summary: Do You Understand VCs 00:04:00 Looking at Things From The VC Point of View Thinking Like a VC - How to Evaluate Deals Like a VC 00:04:00 What Factors are important to VCs 00:06:00 Considering Valuation from the VC Perspective 00:06:00 How do Investors Value Startups 00:07:00 How do Investors Value a Series A Investment 00:04:00 How do VCs look at your Market 00:04:00 What do VCs think about your Product or Service 00:05:00 How do VCs evaluate You and your Management Team 00:06:00 Why is Exit Strategy important to VCs 00:06:00 Why are Barriers to Entry important 00:06:00 How do VCs consider your Competition 00:04:00 What Financial Information is Important to VCs 00:03:00 What is the Typical VC Decision Making Process 00:04:00 Project: Evaluate Your Own Startup 00:02:00 What Questions Should You Ask Venture Capital 36 Questions to Ask a VC Overview 00:02:00 36 Questions to Ask a VC Part 1 - Fund Profile 00:03:00 36 Questions to Ask a VC Part 2 - Investment Style 00:02:00 36 Questions to Ask a VC Part 3 - Deal Flow 00:03:00 36 Questions to Ask a VC Part 4 - Process 00:03:00 36 Questions to Ask a VC Part 5 - Structure 00:03:00 36 Questions to Ask a VC Part 6 - Value Added 00:03:00 How to Email Venture Capital and Angel Investors How to Write an Introductory Email to an Investor 00:05:00 The Power of Forwardable Emails 00:02:00 How NOT to email investors 00:04:00 How to Find an Investors Email Address (If you Don't Have it) 00:05:00 What You to Know to Present Your Business to Investors How to Deliver a 60 Second Pitch 00:05:00 The Sixteen Magic Words Investors Want to Hear from You 00:09:00 How to Write a One Pager For a VC 00:08:00 Top Tips on Preparing to Pitch Investors 00:08:00 How to prepare a Pitch Deck for an Investor 00:08:00 How to Prepare a Financing Strategy 00:02:00 Key Elements of the Financial Plan 00:05:00 Startup Fundraising and Pitching Startup Fundraising - Getting Started 00:08:00 19 Reasons VCs May Say No 00:09:00 Communicating Your Vision 00:03:00 The Business Plan; Overview and Communication 00:07:00 Business Plan Core Contents 00:08:00 The Financial Plan 00:11:00 Pitching Your Business 00:11:00 The Pitching Process and Investor Returns 00:08:00 Pitching Dos and Don'ts 00:10:00 Post Mortems 00:07:00 What are Investors Looking For 00:07:00 How to Deliver Winning Presentation to Investors What do Investors Want 00:07:00 Bonus: Keys to a Successful VC Pitch 00:10:00 Outline Presentation Checklist 00:12:00 What is TAM, SAM and SOM and Why are They Important 00:05:00 AIDA - Why Pitching VCs is Like Buying a Car! 00:05:00 Selling Your Pitch 00:11:00 Pitching to Win. 00:10:00 How to Run the Meeting 00:08:00 Outline Management Presentation 00:13:00 Defending Your Plan 00:09:00 ACTIVITY: Create Your Own Presentation 00:01:00 Managing The Fundraising Process Can You Find Me The Right Investor. An Overview of the Process 00:15:00 How do Venture Capitalists Source Deals 00:03:00 How TO Find Angel Investors 00:04:00 How to Find Venture Capital Investors 00:02:00 BONUS: How to Find a Venture Capital Investor for Your Tech Company 00:10:00 What Happens Next The Investment Process 00:05:00 How to Manage The Investment Process 00:04:00 Venture Capital Term Sheets What is a Term Sheet Part 1 00:08:00 What is a Term Sheet Part 2 00:11:00 Key Concepts in Term Sheets 00:10:00 What is a Term Sheet Trying to Achieve 00:10:00 26 Key Components in VC Term Sheets 1 -5 00:04:00 26 Key Components in VC Term Sheets 6 - 10 00:04:00 26 Key Components in VC Term Sheets 11 - 15 00:04:00 26 Key Components in VC Term Sheets 16 - 20 00:04:00 26 Key Components in VC Term Sheets 21 - 26 00:06:00 Negotiating Term Sheets: Entrepreneurs Perspective 00:04:00 Negotiating Term Sheets: VC Perspective 00:06:00 Negotiating Term Sheets: Mutual Issues of Concern 00:02:00 Equity Crowdfunding for Entrepreneurs What is Crowdfunding 00:03:00 The Advantages of Equity Crowdfunding for the Investor 00:05:00 The Disadvantages of Crowdfunding for the Investor 00:04:00 How to Evaluate A Crowdfunding Opportunity? Introduction to How to Evaluate A Crowdfunding Opportunity 00:01:00 The Key Data You Need To Know For Any Opportunity 00:03:00 Evaluating the Business Summary 00:05:00 Evaluating the Financial Summary 00:04:00 Lets Take a look Now at Management Skills 00:03:00 Management Experience is Important as Well… 00:02:00 You must take a look at the Management's Commitment. 00:03:00 Lets Consider the Product Now and Start With The Market… 00:03:00 So, How Unique is This Product 00:03:00 What is the Competition like 00:03:00 Does The Product Have (All Important) Traction 00:03:00 How Profitable is the Product and Therefore the Investment 00:03:00 Lets Take a Look at the Most Critical Factor, Cash Flow 00:03:00 Finally, lets See What this all Means for your Investment Returns 00:03:00 Discover how you can turn this information into a Methodology. 00:02:00 Lets Summarise this Section With the 10 Most Important Factors 00:02:00 Introduction With Andrew Monk, CEO iolight About his Crowdfunding Experience Introduction 00:02:00 Why Did you Go For Equity Crowdfunding 00:04:00 What Did You Do Early On To Ensure Success 00:03:00 How Did You Go About Lining Up Your 25% 00:02:00 Did You Set About Trying To Collect Email Addresses 00:03:00 Lets Have The Investor Conversation 00:06:00 Are There Any Mistakes Looking Back You May Have Made 00:08:00 So What Is It Like By The End Of Week Three 00:07:00 How Does Crowdcube Get The Money To You 00:09:00 Are There Any Other Tools You Used That You Can Recommend 00:04:00 Bonus: Discussion About Campaign Videos 00:04:00 Summary and Wrap Up Course Summary And Wrap Up 00:03:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Fundraising and Development Training Program
Delivered Online On Demand
£19