20459 Other courses

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

If your organisation manages contractors then your staff need to understand the health and safety issues. This course is the answer. The expert trainer will set out clearly the legal responsibilities of all relevant parties and explore the practical application of these responsibilities with the course participants. The course will then examine the issues associated with the planning of work to be contracted out and the evaluation, selection, control and monitoring of contractors engaged to undertake the work. Although the main focus is on health and safety, the course will also explain how health and safety issues need to be integrated into your organisation's functional management processes to ensure effective control of contractors. The course will consider all types of contracted activities, including construction and maintenance, cleaning, security, plant installation, etc. This programme will give participants: A clear understanding of the organisation's legal responsibilities for managing contractors The information they need to assess the competence of contractors A practical understanding of risk assessment principles and the transfer of risk to contractors A step-by-step guide to the key aspects of managing contractors in practice, covering:Planning of the workSelecting contractorsHandover prior to work commencementDuring the workReviewing the work on completion Practical guidance on the integration of health and safety controls into organisational procedures for contractor management 1 Introduction Who are contractors? Why manage contractors? Different types of contractors Costs of poor contractor performance 2 Overview of health and safety law and liability Health and safety law and statutory duties Relevance of civil and criminal law Enforcement and prosecution 3 Relevant legislation for controlling contractors Health and Safety at Work Act 1974 Management of Health and Safety at Work Regulations 1999 Construction (Design and Management) Regulations 1994 (as amended, 2007) Other relevant legislation Contract law 4 Managing contractors in practice Exercise - how well is it happening? The objectives Five step approachPlanning of the workSelecting contractorsHandover prior to work commencementDuring the workReviewing the work on completion 5 Planning the work Scope and extent Risk assessment Interface and other activities Who controls what? Contract arrangements 6 Selecting the right contractor(s) Locating contractor organisations Selection the right contractors Assessing contractor competence Approved lists/frameworks Tender process 7 Pre-work commencement Co-ordination and co-operation Exchange of information Contractor risk assessments and method statements Permits to work Case study exercise 8 During contract work Communication and liaison Supervision and inspection of the work Inspection and reporting procedures Security issues Facilities and access 9 Reviewing work on completion Why, what and how? Achieving continuous improvement in contractor performance 10 Questions, discussion and review

Course Overview 93% of communication is non verbal. The Communication Building Masterclass will equip you with the skills to communicate effectively in any business environment. It will teach you the art of body language in business, and how to read others' non verbal cues to build strong working relationships. You will also strengthen your listening skills and learn how to understand your natural behaviour and communication style. This course focuses on both verbal and nonverabl communication, introducing best practices and techniques that will help you to become an expert communicator in no time. Follow our simple guide to learn how to communicate effectively for relationship-building, closing sales, mastering interviews, negotiating effectively, and leading teams successfully. This best selling Communication Building Masterclass has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Communication Building Masterclass is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Communication Building Masterclass is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Communication Building Masterclass is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Communication Building Masterclass, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Communication Building Masterclass will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Communication Building Masterclass to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Learn how to assist athletes with sustenance and dietary habits, improving anyone's performance, with this Sports Nutrition Course. Exercise and training are not the only requirements for sporting excellence, as appropriate nourishment also plays a big part in the proceedings. With this training, you will be able to understand or help others with their nutritional input in a healthy menu. This Nutritional Training tutorial covers every possible aspect of food intake and energy expansion. Across 36 information-packed modules, you will be given the most crucial scientific and biological facts to aid your edible input. This covers everything from hydration to cleric intake. You will learn about vitamins, minerals, fats, proteins, carbohydrates, fatty acids, and so much more. This is the complete learning package for those who aspire to work as a nutritionist or just want to reach their physical peak. This best selling Sports Nutrition Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Sports Nutrition Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Sports Nutrition Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Sports Nutrition Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Sports Nutrition Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Sports Nutrition Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Sports Nutrition Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Discover ways to support your well-being in the workplace and learn to manage your workload by taking this training for Beating Burnout: Stress Management. It is so easy for dedicated employees to become emotionally exhausted due to the demands of their job, and this is now recognised as a significant concern in most business sectors. By taking this training, you can learn how to recognise signs of burnout in yourself and others and take steps to prevent the worst outcomes. This Stress Management course will help you appreciate the causes and symptoms of burnout and how it can be successfully dealt with. Whether you are a manager, team member, or self-employed, this tutorial contains valuable information for you to be aware of. From highlighting stressful situations to creating a more harmonious work culture, the entire training curve for the subject is right here. This best selling Beating Burnout: Stress Management has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Beating Burnout: Stress Management is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Beating Burnout: Stress Management is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Beating Burnout: Stress Management is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Beating Burnout: Stress Management, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Beating Burnout: Stress Management will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Beating Burnout: Stress Management to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Discover how to channel your self-belief and presentational skills into sessions that will win over buyers and investors with this professional Sales Training course. The key to selling a concept or an idea is achieved by providing the perfect pitch to people who need to appreciate it. With this expert tuition, you will be capable of performing that task with aplomb and become a significant figure in the market for successfully pitching exciting opportunities.   This valuable Sales Training concentrates on the planning, presenting, and dynamism that will guarantee the support of stakeholders and clients. You will be taught how to expand your imagination and provide presentations to a potentially doubtful business audience. With these tactics, you will use your enthusiasm and negotiation skills to share your vision, enabling others to see the marketplace in the same way that you do.  Go from thought to sale with this exceptional coaching. This best selling Sales Training has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Sales Training is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Sales Training is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Sales Training is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Sales Training, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Sales Training will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Sales Training to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Did you know that body language accounts for 93% of communication. It's not just about what you say, it's about how you say it. All excellent communicators know how to use body language effectively. They also know how to read others' body language and can detect when someone is lying or fully engaged. In the Ultimate Body Language Masterclass, you will gain the skills to become an expert in body language. Not only is it essential for effective communication in business, but it's going to help you in all aspects of your life. As the saying goes 'communication is key', and this course will teach you the art of effective body language to excel in job interviews, negotiate successfully, build your personal brand and enhance your professional image in no time. Learn techniques from the experts and strengthen your relationships with colleagues, clients, friends and loved ones. This best selling Ultimate Body Language Masterclass has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Ultimate Body Language Masterclass is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Ultimate Body Language Masterclass is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Ultimate Body Language Masterclass is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Ultimate Body Language Masterclass, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Ultimate Body Language Masterclass will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Ultimate Body Language Masterclass to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Learn how to safeguard operating systems and protect personal data on any IT infrastructure with this training for CompTIA CySA+ Cybersecurity Analyst (CS0-002). Passing a CompTIA CySA+ exam will certify and validate your technical skills, allowing you to become an accomplished analyst who will excel in the IT industry. This course prepares you for the exam and also primes you for dealing with the world of hackers, cybersecurity, threat hunting, and digital forensics? This CompTIA CySA+ tutorial focuses on the competencies needed to apply behavioural analytics in order to prevent, detect and combat all manner of cybersecurity threats. You will be taught the importance of gathering threat intelligence, providing practical security solutions, and establishing a proactive wall of safety around any data structure. This is the complete learning package to complete your cybersecurity skillset and turn you into a senior analyst. Computer safety has never been more critical, so enrol now and learn how to protect others from the 'black hats' and Internet criminals. This best selling CompTIA CySA+ Cybersecurity Analyst (CS0-002) has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth CompTIA CySA+ Cybersecurity Analyst (CS0-002) is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The CompTIA CySA+ Cybersecurity Analyst (CS0-002) is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The CompTIA CySA+ Cybersecurity Analyst (CS0-002) is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the CompTIA CySA+ Cybersecurity Analyst (CS0-002), you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the CompTIA CySA+ Cybersecurity Analyst (CS0-002) will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the CompTIA CySA+ Cybersecurity Analyst (CS0-002) to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Discover how to program and create applications from the very beginning, even if you have no computer language knowledge, with this enlightening training on C++ for Non-Programmers. C++ is the industry-standard programming language that utilises speed and memory management to make technical magic happen. With the advantage of this tuition, you will be able to fully enter the world of programming and make yourself a valuable commodity for a client or company. This C++ Programming tutorial contains 30 sections of IT expertise with expertly presented lessons. As a result, you will come to understand the basic requirements of both programming and coding on modern platforms. The total learning curve is presented here for you, from creating your first project to using Polymorphism to make an application stand out when compared to others. This introductory learning experience is modelled for the absolute beginner with no prior coding knowledge and is the perfect first step on a new and exciting career ladder in IT. This best selling C++ for Non-Programmers has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth C++ for Non-Programmers is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The C++ for Non-Programmers is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The C++ for Non-Programmers is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the C++ for Non-Programmers, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the C++ for Non-Programmers will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the C++ for Non-Programmers to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Body language accounts for 93% of communication. It's not just about what you say, it's about how you say it. All expert communicators know how to use body language effectively. They also know how to read others' body language and can detect when someone is lying or fully engaged. In the Body Language in the Workplace Level 02 course, you will gain the skills to become an expert in body language. Not only is it essential for effective communication in business, but it's going to help you in all aspects of your life.  As the saying goes 'communication is key', and this masterclass will teach you the art of effective body language to excel in job interviews, negotiate like a pro, build your personal brand and boost your professional image in no time. You will learn top tips and techniques from the experts to strengthen your relationships with colleagues, clients, friends and loved ones. This best selling Body Language in the Workplace Level 02 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Body Language in the Workplace Level 02 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Body Language in the Workplace Level 02 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Body Language in the Workplace Level 02 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Body Language in the Workplace Level 02, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Body Language in the Workplace Level 02 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Body Language in the Workplace Level 02 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.