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Course Objectives At the end of this course you will be able to: Collaborate on documents Add reference marks and notes Make long documents easier to use Secure a document Work with forms '1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Tailored in company training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Collaborating on Documents Modify User Information Share a Document Compare Document Changes Review a Document Merge Document Changes Review Tracked Changes Coauthor Documents Adding Reference Marks and Notes Add Captions Add Cross-References Add Bookmarks Add Hyperlinks Insert Footnotes and Endnotes Add Citations and a Bibliography Simplifying and Managing Long Documents Insert Blank and Cover Pages Insert an Index Insert a Table of Contents Insert an Ancillary Table Manage Outlines Create a Master Document Securing a Document Suppress Information Set Formatting and Editing Restrictions Add a Digital Signature to a Document Restrict Document Access Forms Create Forms Manipulate Forms Who is this course for? Who is this course for? This course is designed for users who would like to create and work with lengthy and well structured documents, collaborate with others on documents, and create forms in Microsoft Word Requirements Requirements Preferably, delegates should have attended the Word Introduction course. Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills

Stories and metaphor are a powerful way to stimulate hope and by-pass resistance – they can also enhance problem solving and creativity, beneficially impact the mind/body system and much more… Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) Wonderful – inspiring, informative and empowering communication skills masterclassJENI NELSON, PSYCHOTHERAPIST / HYPNOTHERAPIST Why take this course Stories can be incredibly powerful therapeutic tools. They help bypass rigid views about life, enhancing the listener’s flexibility of thought. And by suspending ordinary constraints, they help people reclaim optimism whilst fueling their imaginations with the energy necessary to attain goals. In the physically ill, they can also stimulate the immune system and speed recovery. All successful psychotherapy and counselling involves storytelling and the use of pertinent metaphors, both of which tap into the natural way our brains work. We can’t know what goes on in another person’s mind but, if you perceive the ‘pattern’ of a story and understand that it could be useful to them at a specific point in their life, that is reason enough to tell it. Their unconscious, creative imagination will seek and find the ‘meaning’ relevant to their situation. No explanation, no direct statement of a story’s meaning can substitute for the way it acts on the hearer’s mind. Join us to discover more and learn how to source and tell such therapeutic tales yourself… Gareth was fantastic, brought a wealth of knowledge and enthusiasm as well as stories to the course...PROJECT MANAGER Wonderful practical skills - I was entranced the whole day...PSYCHIATRIST What will you learn How and why our brains work through ‘pattern-matching’ How to use this profoundly useful tool for getting through to people stuck in the black-and-white thinking of emotional distress A powerful way to stimulate optimism, hope and independence in distressed people Increased ability to source and tell therapeutic stories yourself Ways to enhance your own problem solving capacity, as well as being better able to help others with theirs A new way to motivate and engage people Insights into the mind/body communication system and how useful this tool can be for promoting healing and recovery A great way to build rapport and bypass resistance How to choose the appropriate stories and metaphors for different people, and when to use them Practical ways in which therapists, teachers, GPs, managers, policy planners etc can apply this knowledge to their work The ability to enhance flexibility of thought, creativity and confidence in your clients How stories and metaphor can also help us diagnose where problems lie A new love and deeper understanding of the value, resonances and resources within stories Greater confidence in dealing with a wide range of people – and a solid understanding of, and practise in, the therapeutic precision of metaphor and more… So informative and relevant to my everyday work..SCHOOL COUNSELLOR Pat Williams, creator of this course, talks you through its benefits Course Programme The ‘How to tell stories that heal’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am How and why stories help people 11.00am Discussion over tea/coffee 11.30am How to find the right story for each situation 1.00pm Lunch (included) 1.45pm How to use stories as therapy 2.45pm Discussion over tea/coffee 3.00pm How to tell stories well: the three simple rules 4.00pm Day ends This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

The psychological insights and skills you need Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more… Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) > Counts towards the Diploma – from 2024, this course will be a requirement of Part 1 of the HG Diploma. A fantastic approach that helps you unpack the issues, respond positively and find an effective solution that moves everyone forward... This course will: deepen your understanding of why conflicts develop and escalate, the psychological factors involved and the cultural and contextual influences on our perceptions, experience and responses to conflict build your confidence and comfort around being in situations that involve conflict give you a range of skills and techniques that you can use with both individuals and groups, in therapy or the workplace – or with your friends and family – to resolve conflict constructively It will also enable you to: help clients recognise conflict and understand their own responses to it help clients develop the skills to engage with conflict productively, so they are more likely to reach positive outcomes provide clients with a framework and structure for addressing conflict in a healthy way help clients become less fearful of conflict, so they don’t avoid it in ways that are unhelpful and to recognise the role of conflict in healthy relationships provide psychoeducation, explaining how barriers to needs can cause conflict and how this can be different in different cultural contexts The course is interactive and experiential, with a focus on developing practical and transferable conflict resolution skills. It combines trainer input, discussion, small group activities and role-play to build your confidence when helping to resolve conflict at all levels, whether one-to-one or in organisations. Why take this course Conflict isn’t always destructive. Properly handled it can be creative and productive, leading to better outcomes and possibilities for all. Although conflict is a normal, ever-present possibility in our lives – between family, friends, colleagues, neighbours, and in our interactions with organisations – when it becomes entrenched it can cause immense individual distress, and waste time and money. Addressing interpersonal conflict using the psychological insights, concepts and proven techniques you will learn on the day, helps us to solve problems creatively and improve the health and wellbeing of those involved. To lead a healthy life we don’t need to avoid all conflict, but we do need to know how to approach it in ways which can help everyone involved meet their emotional needs, a win/win for all. Learning the human givens approach to conflict resolution helps to reduce the potential damaging consequences of destructive conflict and embrace the benefits of constructive conflict. Throughout the day, Rupinder will draw on her own considerable practical experience of successful conflict resolution and mediation in a wide range of settings as she provides expert guidance and training in the psychological insights and skills you need to be able to constructively resolve conflict between individuals and/or groups. Addressing conflict in the right way helps us solve problems and improves the health and wellbeing of everyone involved... What the course covers The common causes of interpersonal conflict The negative impacts and potential benefits in conflict situations How to consider intentions and outcomes when engaging in conflict The different methods used to influence the outcome of conflict, and how the method influences the outcome What a resolution really is The cultural and contextual influences on perceptions, experience, and responses to conflict The role our innate needs and resources play in conflict situations Identifying our influence on the process of conflict Effective skills to engage people who are in conflict A practical, sequenced model for effective mediation and conflict resolution An effective framework for facilitating constructive conversations How to structure a session/s to: facilitate resolution, increase engagement, understanding and define the needs of all parties Effective skills to facilitate negotiations Techniques and diffusing strategies to reduce potential barriers How to access resources to build agreements that last The effective skills needed to facilitate negotiations How to implement opportunities in organisations to address conflict effectively Ways to develop your leadership ability to respond to conflict and/or support others who are enduring it How to use this to support the process of resolution by improving how individuals relate to one another and addressing the contentious issues constructively And much more… Course Programme The ‘Conflict Resolution’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Approaches to conflict 11.00am Discussion over tea/coffee 11.30am Understanding Causes and Impact 1.00pm Lunch (included) 1.45pm Increasing engagement 3.00pm Discussion over tea/coffee 3.15pm Reaching Resolution 4.00pm Day ends Who is this course suitable for? This course is for anyone wishing to understand more about the different ways conflict can affect us, or to feel more confident in a facilitation or leadership role when helping conflicted people It is also very relevant to anyone working in a supportive role – such as counsellors, psychotherapists, managers, HR staff, life coaches, Mindset Coaches, social workers etc. – as well as employees, customer service personnel and anyone working in schools and education. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

A popular 3 day programme aimed at team supervisors and managers. Develop skills in managing yourself, your job and managing others.

A thorough account of the UK and European legal framework and its requirements as regards managing environmental performance. This course will help staff to understand: The framework of UK and European legislation and its enforcement The principal features of the legislation as they apply to your organisation's activity/product/service The benefit of having an Environmental Management System such as ISO 14001 How their own actions and decisions can either expose or protect the organisation in relation to its legal obligations 1 Introduction and objectives 2 Introduction to environmental law and enforcement Sources of law (European and UK) Structure and enforcement Key legislation 3 Integrated Pollution Prevention and Control (IPPC) and Local Air Pollution and Control (LAPC) Pollution and Prevention Control Act 1999 EC Directives on PPC The meaning of BAT Transitional provisions Fit and proper persons Control of emissions to air National Air Quality Strategy 4 Packaging and producer responsibilities Who, what and how The Producer Responsibility Obligations (Packaging Waste) Regulations Obligations and exemptions Registration Recycling and recovery obligations Records Duties of the Environment Agency Offences Developments 5 Waste management National Waste Strategy Waste minimisation (re-use/recycling) Waste definition Disposal and recovery Controlled waste management Hazardous waste management 6 Proposed Legislation and EC Directives EU Commission's waste and resources strategies Implementation of ELV (End of Life Vehicles) Directive WEEE (Waste Electrical and Electronic Equipment) Directive transposition into UK legislation Other producer responsibility initiatives Other proposals from the EU 7 Conclusion Open forum Summary Close

Improvers: Addressing the bit between just getting it & getting good at it - where we jam improver level songs with learning your first barre chords and scales and starting to get to grips with musical theory snuck into the jamming fun An improver player is someone who can play open chords, read tab and chord boxes and feels fairly comfortable playing a few songs and changing between chords. You are now ready to learn barre chords, licks, riffs and theory

Improvers: Addressing the bit between just getting it & getting good at it - where we jam improver level songs with learning your first barre chords and scales and starting to get to grips with musical theory snuck into the jamming fun An improver player is someone who can play open chords, read tab and chord boxes and feels fairly comfortable playing a few songs and changing between chords. You are now ready to learn barre chords, licks, riffs and theory

All organisations today operate in an environment of constant and rapid change. Managing this change effectively is often achieved through a portfolio of formal projects. Many organisations today have qualified and experienced project management staff to run their projects. Some organisations today have dedicated functions, staff or processes to support their project management teams. The very largest organisations have in-house Enterprise Programme Offices, or project management specialists in corporate audit or risk functions; or organise 'Red Team Reviews' of a project by other staff with project management experience who are not participating in the reviewed project. But for many mid-size businesses and SMEs - and even some larger organisations - these resources are simply not available. For them, having access to external expertise to assure project management disciplines and to coach project managers can be a major contributor to project success. Such reviews can take place at project initiation; at major stage-gates (especially if significant capital is to be committed at the stage-gate); or at any other time if concerns arise concerning project quality, cost or timescales. And it is for those organisations that we offer the necessary expertise, on an ad hoc basis, in reviewing projects and coaching senior project management staff. A document review and workshop led by one of our consultants can help you assess whether: The strategic goals and priorities for the project are clear and being addressed Governance of the project within the business is defined and being effectively executed Project roles and responsibilities are clear and effective The credibility and robustness of the project plan can be enhanced Performance measures and reporting procedures are effective Critical risks are identified and being managed and contingencies are agreed The roles, responsibilities and capabilities of the key players in the project team are fit for purpose Budgets are realistic and costs being managed effectively Communication and change management activities are effectively planned and being executed At your discretion, you can capture the outcomes from the workshop for yourselves, in terms of identifying opportunities for improvement, or you can have our consultant write a report and make recommendations to you.

This one-day workshop is designed to build upon skills already acquired using Microsoft Word, whether participants are self-taught or have previously attended a course. It gives participants a good understanding of managing different types of paragraph indents, and managing automated numbered paragraph lists. This course will help participants: Create and manage the layout of paragraphs Create and manage multi-level numbered paragraphs Effectively insert, use and manage section breaks Create and manage columns Find, create and apply styles Create and update a table of contents from styles Work with styles to manage formatting Work with sums in tables and use table headings Input and edit text using AutoText Work with SmartArt graphics Link to other files using paste special 1 Managing paragraph layout Controlling paragraph layouts with indents Creating and managing paragraph hanging indents 2 Numbering paragraphs Creating a new multi-level numbered paragraph Managing existing multi-level numbered paragraphs 3 Inserting columns Creating columns from existing paragraphs Setting up columns Managing columns 4 Document section breaks Controlling document layout using section breaks Managing page orientation using section breaks Managing page numbering using section breaks 5 Using styles Applying quick styles Finding existing styles Creating and saving styles Modifying styles Creating a table of contents from styles Updating a table of contents 6 Using quick parts Saving content to quick parts Modifying saved quick parts Inserting content using AutoText Editing AutoText entries Inputting text using AutoCorrect 7 Advanced table features Sorting table columns Running sums in tables Repeating table headings at top of page Importing Excel content in tables Using table properties 8 Creating a mail merge Creating letters, labels and emails Merging addresses from external files Using Outlook's address book to merge Merging to email 9 SmartArt graphic Visually communicate content with SmartArt Choosing a SmartArt graphic Inputting into SmartArt Modifying and formatting SmartArt graphics 10 Linking to other files Linking to files using paste special Linking an Excel chart to a document Managing linked content from Word

Mental Health First Aid (MHFAider) is an internationally recognised training course that teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. We don't teach people to be therapists, but we do teach people how to respond in a crisis, and how to reach out before a crisis happens. The training gives people tools to support themselves and each other, so everyone can talk about mental health and seek help when needed. As an MHFAider you will be able to: Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention Encourage a person to identify and access sources of professional help and other support Practise active listening and empathy Have a conversation with improved mental health literacy around language and stigma Discuss the role in depth, including boundaries and confidentiality Practise self-care This course is ideal for those who would like to become an MHFAider to: Gain the knowledge and skills to spot signs of people experiencing poor mental health Be confident starting a conversation and signpost a person to appropriate support Alongside the best evidence-based Mental Health First Aid (MHFA) training, MHFAiders are also provided with three-year access to ongoing learning and support through the MHFAider Support App 1 Introduction to MHFAider (3 hours 30 mins) MHFA and the MHFAider role Introduction to the MHFAider Action Plan 'ALGEE' What is Mental Health? Helpful and unhelpful language Undersign our Frame of Reference, understanding how we make sense of the world Understanding stress & the Stress Container 2 Understanding Mental Health (4 hours) What influences mental health? The Mental Health Continuum What is anxiety? What is a traumatic event? Active listening and empathy What are eating disorders? What is self-harm? What is substance misuse? MHFA conversation practice 3 MHFAider in practice (4 hours) Applying ALGEE What is depression? What is suicide? What is psychosis? MHFA conversation practice 4 Next steps (3 hours) Recovery and lived experience Applying ALGEE Boundaries in the MHFAider role MHFA conversation practice Moving forward in the MHFAider role and your MHFA action plan Self-care