ITIL® 4 Specialist: High Velocity IT: In-House Training The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included. What You Will Learn At the end of this course, participants will be able to: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT. Understand the digital product lifecycle in terms of the ITIL operating model. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT. Know how to contribute to achieving value with digital products. Course Introduction Let's Get to Know Each Other Course Learning Objectives Target Audience Characteristics ITIL® 4 Certification Scheme Course Components Course Agenda Module-End Exercises Exam Details Introduction to High-Velocity IT High-Velocity IT Digital Technology Digital Organizations Digital Transformation High-Velocity IT Approaches Relevance of High-Velocity IT Approaches High-Velocity IT Approaches in Detail High-Velocity IT Operating Models Introduction ITIL® Perspective High-Velocity IT Aspects High-Velocity IT Applications ITIL® Building Blocks for High-Velocity IT Digital Product Lifecycle Service Value Streams Four Dimensions of Service Management ITIL® Management Practices High-Velocity IT Culture Key Behavior Patterns ITIL® Guiding Principles Supporting Models and Concepts for Purpose Ethics Design Thinking Supporting Models and Concepts for People Reconstructing for Service Agility Safety Culture Stress Prevention Supporting Models and Concepts for Progress Working in Complex Environments Lean Culture ITIL® Continual Improvement Model High-Velocity IT Objectives and Techniques High-Velocity IT Objectives High-Velocity IT Techniques Techniques for Valuable Investments Prioritization Techniques Minimum Viable Products and Services Product / Service Ownership A/B Testing Techniques for Fast Developments Basic Concepts Related to Fast Development Infrastructure as Code Reviews Continual Business Analysis Continuous Integration / Continuous Delivery (CI/CD) Continuous Testing Kanban Techniques for Resilient Operations Introduction to Resilient Operations Technical Debt Chaos Engineering Definition of Done Version Control Algorithmic IT Operations ChatOps Site Reliability Engineering (SRE) Techniques for Co-created Value Basic Concepts of Co-created Value Service Experience Techniques for Assured Conformance DevOps Audit Defense Toolkit DevSecOpsPeer Review
Agile Business Consortium Scrum Master® Course: In-House Training This two-day course covers the principles and theory of the Scrum framework and the role of the Scrum Master. IIL is an accredited training organization (ATO) and the course is delivered by accredited trainers. APMG's accreditation processes are respected globally and accredited by UKAS. A Scrum Master is responsible for promoting and supporting Scrum as defined in The Scrum Guide, and also is the leader who serves the Product Owner, the Development Team, and the Organization. Why APMG - Agile Business Consortium Scrum Master® Course and Certification? The course, syllabus, and learning objectives are based on The Scrum Guide - The Definitive Guide to Scrum: The Rules of the Game - created and maintained by Scrum's creators Ken Schwaber and Jeff Sutherland Increased business (non-IT) focus of course and exercises Developed in partnership with Agile Business Consortium - leaders in promoting and enabling business agility Course is highly interactive to encourage collaboration and reinforce learning objectives Candidates can sit the examination at the end of the training course No recertification requirements. APMG Scrum Master certification does not expire. Successful candidates are entitled to free 1-year membership with the Agile Business Consortium Successful candidates can claim a digital badge and share their success online What You Will Learn At the end of this program, you will be able to: Gain a deep understanding of the Scrum Framework - the theory, practices, roles, rules, and values - as defined in The Scrum Guide Understand, in detail, the role of Scrum Master, and how the role interacts with different members of the Scrum Team and other stakeholders Master the Scrum principles to better understand their application when returning to the workplace Understand how to construct an effective development team with an appropriate mix of skills and experience Know how to act as a servant-leader for the Scrum Team, promoting and enabling self-organization to create high-value products. Learn how to facilitate Scrum Events and remove impediments to the Scrum Team's progress Help Scrum Product Owners shape and refine product backlogs to guide early and incremental delivery of valuable products Drive adoption of the Scrum framework for more effective product and solution development, working with stakeholders and other Scrum Masters to improve its effectiveness Day One Scrum Overview Self-Organization Agile Principles Empirical Product Development Scrum Events The Development Team Scrum Roles Day Two The Product Backlog Sprint Planning and Done Sprint Progress Scrum Simulation Growing as a Scrum Master
If you have at least 5 years working experience and you would like to attain Gold Card status via the Experienced Worker route by joining the City & Guilds 2346 NVQ Level 3, you will also need to hold the below two pre-requisite qualifications: City & Guilds 2391-52 Inspection and Testing Course C&G 2382-22 BS7671 18th Edition
Concise Cisco routers course description A fast paced practical hands on introduction to Cisco routers concentrating on basic product knowledge needed for the real world. Starts with the basics of routing through configuring static routes, RIP, OSPF, and EIGRP ending with access lists. Hands on sessions follow all the major chapters with a major practical at the end to reinforce all that was learnt in the course. What will you learn Use the Cisco setup script. Use the Cisco command line. Perform basic troubleshooting. Configure - Interfaces - RIP, IGRP - OSPF, EIGRP Concise Cisco routers course details Who will benefit: Anyone who will be working with Cisco routers. In particular: Network Administrators, Field engineers, Network support personnel Prerequisites: None, although a knowledge of the TCP/IP protocols would be advantageous. Duration 3 days Concise Cisco routers course content Basics of routing What are routers? Network protocols, Routing protocols. The Cisco routers Router models, The IOS, DRAM, SRAM, NVRAM, Flash, ROM and boot flash. Getting started Accessing the router, installing a Cisco, using the setup script. The command line interface User and privilege modes, online help show, debug, basic troubleshooting Configuring Ciscos The configuration editor, Global, major and sub commands, enable, secret and other passwords, telnet. Miscellaneous exercises Buffered logging, web access, CDP⦠Subnetting IP addressing rules. The need for subnetting, subnet masks, Calculating network numbers. Configuring Interfaces Basics, Ethernet, Serial lines, PPP, DCE, loopback interfaces. Static routes Why use static routes? Configuring static routes, default routes. Configuring RIP and IGRP How they work, configuration, troubleshooting. OSPF Configuration and troubleshooting. EIGRP Configuration and troubleshooting. Housekeeping Configuration management, offline editing and TFTP usage. Cisco boot sequence, IOS upgrades. Bypassing Cisco passwords. Access lists What are access lists? General rules, basic and extended IP access lists. Putting it all together A series of exercises based around, installs, adds, moves, changes, upgrades and troubleshootin
IS-IS training course description A hands on course on IS-IS link state routing protocol. The main focus of the course is the use of IS-IS in an IP only environment but can be tailored to concentrate on the use of IS-IS in CLNP networks. Hands on sessions use Cisco routers. What will you learn Configure and troubleshoot IS-IS. Explain how IS-IS works. Describe the use of Level 1 and Level 2. Design IS-IS networks. IS-IS training course details Who will benefit: Network administrators. Network operators. Prerequisites: TCP/IP Foundation for engineers Duration 2 days IS-IS training course contents Introduction The history of IS-IS, OSI background, terminology, addressing, how OSI networking works, ES-IS, ISIS, IS types, basic OSI configuration, other configuration parameters. Running IS-IS in an IP environment Integrated routing, Dual IS-IS, OSI only IS-IS, IP only IS-IS, packet formats and the use of CLNP, Basic configuration. How IS-IS works in detail Link state theory, tuneable parameters, IS-IS metrics, hellos, CSNP intervals, retransmissions, TLVs, Sub TLVs, Designated routers and pseudo nodes, authentication. Level 1 and level 2 in detail Router types, circuit types, Hot potato routing, route leaking, Area partitioning. Multiple addresses Redistribution and summarisation Tagging and filtering
Red Hat training course description This three day hands on course provides a comprehensive coverage of core Linux administration tasks on Red Hat Linux. What will you learn Administer & configure Linux systems. Maintain Linux by handling disk space and taking regular backups. Manage software packages. Perform basic troubleshooting. Maintain a secure Linux system. Describe the organisation and implementation of the filesystem. Red Hat training course details Who will benefit: System administrators. Network administrators. Prerequisites: Linux fundamentals Duration 3 days Red Hat training course contents Managing software Package Concepts, RPM, rpm Commands, Yum, Dependencies and Conflicts, Startup Script Problems, Shared Libraries, Library Management, Managing Processes, the Kernel: The First Process, Process Lists, Foreground & Background Processes, Process Priorities, Killing Processes. Configuring hardware Configuring Firmware and Hardware, IRQs, I/O Addresses, DMA Addresses, Boot Disks, Coldplug and Hotplug Devices, Configuring Expansion Cards and PCI Cards, Kernel Modules, USB Devices, Linux USB Drivers, Configuring Hard Disks, Partitioning Systems, LVM, Common Layouts, Creating Partitions and Filesystems, Maintaining Filesystem Health, Tuning, Journals, Checking Filesystems, Monitoring Disk Use, Mounting and Unmounting Filesystems. Managing files File Management Commands, File Naming and Wildcards, File Archiving, Links, Directory Commands, File Ownership and Group, File access control, Permissions, chmod, Defaults, File Attributes, Disk Quotas, Enabling and setting Quotas, Locating Files, The FHS. Booting Linux and editing files Installing Boot Loaders, GRUB Legacy, GRUB 2, Alternative Boot Loaders, the Boot Process, Boot Messages, Runlevels and the Initialization Process, Runlevel Functions, Runlevel Services, Alternative Boot Systems , Upstart, system. Administering the system Managing Users and Groups, Tuning User and System Environments, Using System Log Files, Understanding syslogd , Setting Logging Options, Manually Logging Data, Rotating Log Files, Reviewing Log File Contents, Maintaining the System Time, Linux Time Concepts, Manually Setting the Time, Using NTP, Running Jobs in the Future, Understanding the Role of cron, Creating System cron Jobs, Creating User cron Jobs, Using anacron, Using at. Configuring basic networking TCP/IP, Network Hardware, Network Addresses, Hostnames, Network Ports, Configuring Linux for a Local Network, Configuring with DHCP, Static IP Address, Configuring Routing, Using GUI Configuration Tools, ifup and ifdown, Diagnosing Network Connections, Testing Connectivity, Tracing a Route, Checking Network Status , Examining Network Traffic, Additional Tools. Securing your systems Administering Network Security, Super Server Restrictions, Disabling Unused Servers, Administering Local Security, Securing Passwords, Limiting root Access, Setting Login, Process, SUID/SGID Files, Configuring SSH, Using GPG, Generating, Importing and Revoking Keys, Encrypting and Decrypting Data, Signing Messages and Verifying Signatures. Clustered File Systems Principles of cluster file systems. Create, maintain and troubleshoot GFS2 file systems in a cluster, create, maintain and troubleshoot OCFS2 file systems in a cluster, Integration of GFS2 and OCFS2 with Pacemaker, the O2CB cluster stack, other commonly used clustered file systems.
H.323 training course description A hands on course covering IP telephony with H.323. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on H.323 protocols though, progressing from what H.323 is through signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, conferencing, and interoperability. Hands on practicals follow each major theory session. What will you learn Explain how H.323 works. Analyse H.323 packets. Deploy H.323 IP telephony solutions. Integrate H.323 with other telephony solutions. H.323 training course details Who will benefit: Technical staff working with H.323 Prerequisites: Voice Over IP Duration 2 days H.323 training course contents VoIP review Brief review of VoIP, IP, telephones and voice. RTP, RTCP, mixers and translators. What is H.323? The framework, Why H.323, history, H.323 standards and the ITU, H.323 versions 1,2,3,4, and 5, Annexes and Appendices, capabilities, services, How H.323 works, a basic call. H.323 protocol stack The overall framework, Audio codecs (H.7xx), Video codecs (H.26x), T.120 data conferencing. H.323 Architecture Endpoints: Terminals, MCUs, gateways. Gatekeepers, border and peer elements, design issues, signalling with and without gatekeepers. H.225 Packet format, ASN.1, Information elements, Call setup, Call control. Gatekeepers Gatekeeper features, admissions, address translation, bandwidth management, call routing, zones, administrative domains, gatekeeper discovery, call establishment, fast connect. RAS packet formats, RAS signalling. Alternate gatekeepers. H.245 Purpose, call control channel, relationship with H.225, message format, tunnelling. H.323 Supplementary services Conferencing: point to point, multipoint, hybrid, broadcast, H.332. H.450.x. Call transfer, diversion, hold and waiting. Remote device control (H.282, H.283). Capability exchange, Video. Security H.235. Authentication, privacy, transport layer level security. Interoperability Gateways, Inter working with PSTN, SIP and H323. H.246. Annexes and Appendices An overview.
About this Training Course This 5 full-day course provides a comprehensive understanding of the various types of generators, exciters, automatic voltage regulators (AVRs), governing systems, and protective systems. The focus will be on maximizing the efficiency, reliability and longevity of these equipment by providing an understanding of the characteristics, selection criteria, common problems and repair techniques, preventive and predictive maintenance. The emphasis of this course is on protective systems, inspection methods, diagnostic testing, troubleshooting, modern maintenance techniques, refurbishment, rewind and upgrade options, as well as advanced methods for preventing partial discharge and other failures. Training Objectives Equipment Operation: Gain a thorough understanding of the operating characteristics of generators, exciters, AVR's and protective systems Equipment Diagnostics and Inspection: Learn in detail all the diagnostic techniques and inspections required of critical components of generators, exciters, AVR's and protective systems Equipment Testing: Understand thoroughly all the tests required for the various types of generators, exciters, AVR's and protective systems Electrical Generator Protective Systems: Gain a thorough understanding of all Electrical generator protective systems including: all electrical relays, tripping mechanisms, protective systems for negative phase sequence (unbalance loading), loss of excitation, over fluxing protection (over-voltage and underfrequency), reverse power (generator monitoring), over-speeding, pole slipping / out of step (sudden increase in torque or weakness in excitation), Class A protection, Class B protection Equipment Maintenance and Troubleshooting: Determine all the maintenance and troubleshooting activities required to minimize the downtime and operating cost of generators, exciters, AVR's and protective systems Equipment Repair and Refurbishment: Gain a detailed understanding of the various methods used to repair and refurbish generators, exciters, AVR's and protective systems Equipment Rewind and Upgrade Options: Discover all options available to rewind and upgrade the generator rotor and stator to enhance the output and reduce downtime Efficiency, Reliability, and Longevity: Learn the various methods used to maximize the efficiency, reliability, and longevity of generators, exciters, AVR's and protective systems Advanced Methods to Prevent Failure: Gain a thorough understanding of all the methods used to prevent partial discharge, and other failures in generators, exciters, AVR's and protective systems Equipment Sizing: Gain a detailed understanding of all the calculations and sizing techniques used for generators, exciters, AVR's and protective systems Design Features: Understand all the design features that improve the efficiency, reliability of generators, exciters, AVR's and protective systems Equipment Selection: Learn how to select generators, exciters, AVR's and protective systems by using the performance characteristics and selection criteria that you will learn in this course Equipment Enclosures and Sealing Methods: Learn about the various types of enclosures and sealing arrangements used for generators, exciters, AVR's and protective systems Equipment Commissioning: Understand all the commissioning requirements for generators, exciters, AVR's and protective systems Equipment Codes and Standards: Learn all the codes and standards applicable for generators, exciters, AVR's and protective systems Equipment Causes and Modes of Failures: Understand causes and modes of failures of generators, exciters, AVR's and protective systems System Design: Learn all the requirements for designing different types of generators, exciters, AVR's and protective systems Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals Course Level Basic or Foundation Training Methods Your specialist course leader relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a copy of the following materials written by the instructor: ELECTRICAL EQUIPMENT HANDBOOK' published by McGraw-Hill in 2003 (600 pages) Generator Inspection, Testing, Maintenance, Protective Systems and Refurbishment Manual (this manual covers all the inspection and maintenance activities as well as all protective systems required for generators - 400 pages) Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
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Git and GitHub course description This course covers version control using Git but also using GUI frontends such as GitHub. The course starts with a tour of using GitHub but then quickly moves onto using git from the command line. All elements of git version control are covered including creation of repositories, adding and editing files, branches and merging, rewriting history and handling merge conflicts. Hands on sessions are used throughout the course. What will you learn Install git. Add and edit files in a repository. Create branches and perform merges. Handle merge conflicts. Git and GitHub course details Who will benefit: Anyone requiring version control. Prerequisites: None. Duration 1 day Git and GitHub course contents Introduction Version control for software, configuration management. Other uses. Version control systems. What is git? What is GitHub? Distributed version control. Comparison of git to other systems. GitHub Getting started, creating an account, account types, repositories, access control, bug tracking, feature requests. Alternatives to GitHub. Hands on Using GitHub. Installing git Linux install, Windows install, git config, levels, user.name, user.email. Hands on Installing and configuring git. Creating repositories git clone, github, git remote, git init. Hands on Creating a repository. Adding and editing files Staging and adding, git add, git commit, git push, git pull, git status, git log. Two stage process. File states: Working, staging, history, untracked. git mv, git rm, .gitignore, git diff, git difftool. Undoing changes. Hands on Adding and editing files in git. Branching and merging What is a branch, HEAD label, master branch, git branch, git checkout. Feature branches, bux fix branches, integration branches, production branches, fast forward merges, 3 way merges, git merge, git status, git log, tags. Hands on Making branches, merging. Rewriting history git reset, git rebase, advantages. Hands on Reset commits, rebase a branch. Merge conflicts What is a conflict, conflict resolution process, resolving merges, rebasing, git log, merge tools, configuring merge tools, avoiding conflicts. Hands on Merge resolution.