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Current legislation, The Regulatory Reform (Fire Safety) Order 2005, applies to all workplaces regardless of the number of employees and requires employers to provide adequate training in fire awareness for all members of their staff. Our online fire safety training courses are aimed at all employees to assist them in identifying and reducing the risk that fire presents in the workplace. Fire marshals (sometimes known as fire wardens) are civilians trained to assist in emergency fire evacuation procedures at businesses and other organizations. It is a legal obligation that workplaces must have a sufficient number of fire marshals to deal with fire emergencies. This course provides extensive knowledge of fire prevention, evacuation protocol and using fire extinguishers.

Online tailored English course for all your needs with native English teachers.

Just-In-Time is a critical Lean tool; in fact, it is one of the two pillars of the Toyota Production system, the other one being Jidoka. The Just-In-Time (JIT) manufacturing system is a planning system for manufacturing processes that minimizes the availability of material inventories at the manufacturing site to only what, when, and how much is strictly necessary. The Just-In-Time (JIT) system is an integrated set of activities designed to achieve high-volume production using minimal inventories; raw materials, work-in-process, ?nished goods, and other consumable goods.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Air Conditioning Masterclass Course mega bundle. This 30 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Air Conditioning Masterclass Course bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Air Conditioning Masterclass Course bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Air Conditioning Masterclass Course Bundle consists of the following premium courses: Course 01: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 02: Heat Exchanger Course 03: PAT Level 4 Course 04: Smart Meter Installer Training Course 05: Domestic Appliance Repairing Course Course 06: Electronic & Electrical Devices Maintenance Course 07: MATLAB Simulink for Electrical Power Engineering Course 08: Electrical Engineering for Electrical Substations Course 09: Solar Energy Course 10: Electrical 3 Phase Power Transformers Fundamentals Course 11: Distribution Station & Feeder Protection Course 12: Light Current Systems for Electrical Engineering Course 13: Advanced Electrical Safety Course 14: First Aid at Work Course 15: Digital Electric Circuits & Intelligent Electrical Devices Course 16: Workplace Safety Course Course 17: Essential Hydro Electric Power Plant Training Course 18: Electrical and Fire Safety Training - Level 2 Course 19: Electrical Power System and High Voltage Engineering Course 20: Protection and Control of High Voltage Power Circuits Course 21: Basic AC Circuit Analysis Course 22: MATLAB/Simulink for Power Electronics Simulations Course 23: Electric Power Metering for Single and Three Phase Systems Course 24: Energy Saving in Electric Motors Course 25: Electrician Moreover, this bundles include 5 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Air Conditioning Masterclass Course mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Air Conditioning Masterclass Course to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 30 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Air Conditioning Masterclass Course bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Air Conditioning Masterclass Course bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Construction Engineering: Cost Estimation, Legislation & Construction Safety mega bundle. This 40 courses Construction Engineering mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Construction Engineering: Cost Estimation, Legislation & Construction Safety bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Construction Engineering: Cost Estimation, Legislation & Construction Safety bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Construction Engineering: Cost Estimation, Legislation & Construction SafetyBundle consists of the following premium courses: Course 01: Read Construction & Structural Drawing Like Expert Course 02: Diploma in Construction Management Course 03: Quantity Surveyor Diploma Course 04: Building Surveyor Course 05: Land Surveying Course 06: Bricklaying Course 07: Construction Cost Estimation Diploma Course 08: Construction Estimation using RSMeans Course 09: Construction Cost Estimation Using Xactimate Course 10: Cost Estimation for Multiplex Building Using Xactimate Course 11: Property Law and Legislation Course 12: Construction Industry Scheme (CIS) Course 13: WELL Building Standard Course 14: LEED V4: Building Design and Construction Course 15: LEED Green Associate Course 16: Architectural Studies Course 17: AutoCAD Programming using C# with Windows Forms Course 18: CAD Design Course: Assemblies, Modelling And Civil Drawings Course 19: Autocad Electrical Design Course 20: Rendering AutoCAD Drawings in Photoshop Course 21: Solidworks Foundation Training Course 22: Interior Design Professional Diploma Course 23: Professional Interior Design & Construction Course 24: Construction Safety Course 25: Fire Safety | Online Course Course 26: Emergency First Aid and Incident Management at Work Course 27: RIDDOR Training Course 28: LOLER Training Course 29: COSHH Training and Safety - Level 2 Course 30: DSEAR Training Moreover, this Construction Engineering: Cost Estimation, Legislation & Construction Safety bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol Construction Engineering: Cost Estimation, Legislation & Construction Safety today. The Construction Engineering: Cost Estimation, Legislation & Construction Safety bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential Construction Engineering: Cost Estimation, Legislation & Construction Safety knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Construction Engineering: Cost Estimation, Legislation & Construction Safety bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The Construction Engineering: Cost Estimation, Legislation & Construction Safety courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Construction Engineering: Cost Estimation, Legislation & Construction Safety bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Read Construction & Structural Drawing Like Expert) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Sales Executive Essentials mega bundle. This 30 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Sales Executive Essentials bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Sales Executive Essentials bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Sales Executive Essentials Bundle consists of the following premium courses: Course 01: Sales Executive Training Course 02: Hidden Secrets Of Selling Course - Part 1 Course 03: Hidden Secrets Of Selling Course - Part 2 Course 04: Hidden Secrets Of Selling Course - Part 3 Course 05: Hidden Secrets Of Selling Course - Part 4 Course 06: 10 Sales Secrets for Success Course 07: Professional Copywriter - Level 4 Course 08: Social Media Marketing (SMM) Course 09: LinkedIn Marketing & Sales Lead Generation Blueprint Course 10: Facebook Ads For Scaling Business - Complete Training Course 11: Content Creation & Content Marketing Course 12: Digital Marketing Diploma Level 3 Course 13: Digital Marketing Strategies for Business Owners Course 14: Affiliate Marketing Masterclass Course 15: SEO Masterclass Course 16: Sales: Reading Body Language As A Sales Tool Course 17: Professional Marketing and Advertising Complete Online Course Course 18: Building Sales Funnels With ClickFunnels Course 19: Sales Optimization Skills: Increase Your Sales by 1000% Course 20: Business Development & Sales Course 21: Creating Highly Profitable Sales Funnels Course 22: Salesforce Heroku Masterclass Course 23: Sales Analysis in Excel Course 24: Get a Job in Sales: Your Fast Track to Career Success Course 25: Marketing Masterclass Moreover, this bundles include 5 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Sales Executive Essentials mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Sales Executive Essentials to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 30 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sales Executive Essentials bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Sales Executive Essentials bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Sales Executive Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Financial Planning & Business Analysis Foundations mega bundle. This 33 course mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Financial Planning & Business Analysis Foundations bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Financial Planning & Business Analysis Foundations bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Financial Planning & Business Analysis Foundations Bundle consists of the following premium courses: Course 01: Business Management and Finance Course Course 02: Fundamentals of Business Analysis Course 03: Finance Principles Course 04: Financial Management Course 05: Improve your Financial Intelligence Course 06: Develop Your Career in Finance: Blue Ocean Strategy Course 07: Dealing With Uncertainity: Make Budgets and Forecasts Course 08: Introduction to Corporate Finance Course 09: Corporate Finance: Working Capital Management Course 10: Financial Ratio Analysis for Business Decisions Course 11: Financial Modeling Using Excel Course 12: Fundamentals of Zero Based Budgeting Course 13: Financial Analysis : Finance Reports Course 14: Financial Reporting Course 15: Presenting Financial Information Course 16: Financial Wellness: Managing Personal Cash Flow Course 17: Understanding Financial Statements and Analysis Course 18: Banking and Finance Accounting Statements Financial Analysis Course 19: Financial Statements Fraud Detection Training Course 20: Raising Money & Valuations Course 21: Cost Control Process and Management Course 22: Debt Management - Online Course Course 23: Anti Money Laundering & Countering of Terrorist Financing Course 24: Sage 50 Accounts Course 25: Commercial Law Course 26: Tax Accounting Course 27: Introduction to VAT Course 28: Applied Accounting Course 29: Document Control Course 30: Stakeholder Management Moreover, this bundles include 3 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Financial Planning & Business Analysis Foundations mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Financial Planning & Business Analysis Foundations to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 33 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Financial Planning & Business Analysis Foundations bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Financial Planning & Business Analysis Foundations bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Management and Finance Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Health, Safety and Environment in Construction mega bundle. This 40 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Health, Safety and Environment in Construction bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Health, Safety and Environment in Construction bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Health, Safety and Environment in Construction Bundle consists of the following premium courses: Course 01: Site Management Safety Training Scheme Course 02: CDM Regulations Course 03: Site Safety Plus Course 04: CSCS Health and Safety in a Construction Environment (Leading to CSCS Green Card) Course 05: Construction Project Management Course 06: Working in Confined Spaces Course 07: Working at Height Training Course 08: Noise and Hearing Protection Course 09: Asbestos Surveying Course 10: COSHH Awareness Course 11: Construction Management Level 3 Course 12: Purchasing and Procurement Diploma Course 13: Operations and Supply Chain Management Course 14: Construction Project Management Course 15: Environmental Engineering Course 16: Emergency First Aid at Work (EFAW) Course 17: Gas Safety Course 18: LOLER Regulations and LOLER Inspection Training Course 19: Manual Handling Interactive Training Course 20: Construction Risk Assessment Course 21: Environmental Health Course 22: Abrasive Wheels Course 23: Fire Safety Course 24: PUWER Course 25: Supervisor Training Course 26: Banksman Course 27: Quality Assurance (QA) Management Course 28: Quantity Surveying Course 29: Logistic Maangement Course 30: Concussion Injuriy Moreover, this bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Health, Safety and Environment in Construction mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Health, Safety and Environment in Construction to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Health, Safety and Environment in Construction bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Health, Safety and Environment in Construction bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Site Management Safety Training Scheme) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Course Overview The innovative Professional Presentation Skills has been compiled with the assistance and expertise of industry professionals. It has been carefully crafted to meet the business requirements needed for an outstanding contribution to this role and the career path beyond it. By enrolling in this tutorial, a significant advantage can be gained by the student for securing their dream job and building an excellent reputation in this sector. This popular Professional Presentation Skills has been designed to help dedicated individuals train to become the absolute best in this business field. Many other entrepreneurs and talented students have already completed this course, and others like it, empowering them to move onto satisfying and rewarding careers. This unique Professional Presentation Skills course is perfectly suited for those dedicated and ambitious individuals who are committed to genuinely becoming the best in the business. The Professional Presentation Skills is recognised and accredited by CPD standards, so all contents are guaranteed to be accurate and reputable, adding valuable competencies and qualifications to a CV, making anyone stand out from other potential candidates or business rivals. For added convenience, the Professional Presentation Skills consists of a range of educational modules that allow study sessions to be organised at any time and any place When the final assessment of the Professional Presentation Skills has been completed, a certificate of completion is supplied to evidence newly acquired skills and knowledge. This will provide a significant boost for job-seeking or entry into a new and exciting career path. The valuable qualification from the Professional Presentation Skills course can help to make all the difference in a dynamic employment sector and can also be validated on our website. We are aware that a student's lifestyles and work ethics may not allow much time for a dedicated study session, so the Professional Presentation Skills has been specifically designed to be taken at a personally selected pace, and the hours that are suited to each individual. Full access is immediately available after registration, and this can be achieved via any online device, and at any global location you are sighted at. Our fully-trained tutors are committed to helping you throughout the course, and will instantly respond to any queries that are sent to them via email.

The innovative Complete R Programming for Data Science has been compiled with the assistance and expertise of industry professionals. It has bee n carefully crafted to meet the business requirements needed for an outstanding contribution to this role and the career path beyond it. By enrolling in this tutorial, a significant advantage can be gained by the student for securing their dream job and building an excellent reputation in this sector. This popular Complete R Programming for Data Science has been designed to help dedicated individuals train to become the absolute best in this business field. Many other entrepreneurs and talented students have already completed this course, and others like it, empowering them to move onto satisfying and rewarding careers. This unique Complete R Programming for Data Science course is perfectly suited for those dedicated and ambitious individuals who are committed to genuinely becoming the best in the business. The Complete R Programming for Data Science is recognised and accredited by CPD standards, so all contents are guaranteed to be accurate and reputable, adding valuable competencies and qualifications to a CV, making anyone stand out from other potential candidates or business rivals. For added convenience, the Complete R Programming for Data Science consists of a range of educational modules that allow study sessions to be organised at any time and any place When the final assessment of the Complete R Programming for Data Science has been completed, a certificate of completion is supplied to evidence newly acquired skills and knowledge. This will provide a significant boost for job-seeking or entry into a new and exciting career path. The valuable qualification from the Complete R Programming for Data Science course can help to make all the difference in a dynamic employment sector and can also be validated on our website. We are aware that a student's lifestyles and work ethics may not allow much time for a dedicated study session, so the Complete R Programming for Data Science has been specifically designed to be taken at a personally selected pace, and the hours that are suited to each individual. Full access is immediately available after registration, and this can be achieved via any online device, and at any global location you are sighted at.  Our fully-trained tutors are committed to helping you throughout the course, and will instantly respond to any queries that are sent to them via email.