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Description: Customer service is an essential part of any business. Companies always look for the people who have the strong command over handling customer issues. With the help of the Customer Service Training - Complete Video Course, you gain mastery over customer service skills. The bundle video course covers all the necessary parts that a person should know for managing the customer service. For understanding the skill properly, the course is divided into several sections and sub-sections. Firstly, in the Customer Service Skills part, you will be introduced to the fundamentals of customer service including the telephone etiquette. Then, you will learn about the communication procedures in the Communication Essential sections. You will learn about the different types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, etc. Next section is Time Management- one of the best and most efficient parts of any business. Here, you will know the tips and techniques for managing time properly. After that, you will be introduced to the Microsoft Office Word and Microsoft Office Excel. These are two necessary skills that every employee should know for managing the customer service properly. You will learn to use these two applications. Finally, it can be said that the Customer Service Training - Complete Video Course course helps you to achieve the necessary skills for grabbing the attention of the customers with proper etiquette and create a long-term relationship with them. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word FREE 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface FREE 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Xero Australia - Accounting & Bookkeeping will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Xero Australia - Accounting & Bookkeeping will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Xero Australia - Accounting & Bookkeeping and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Xero Australia - Accounting & Bookkeeping is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Xero Australia - Accounting & Bookkeeping. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Xero Australia - Accounting & Bookkeeping will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction Introduction 00:03:00 Section 02: Getting Started Introduction - Getting Started 00:01:00 Signing up to Xero 00:04:00 Quick Tour of Xero 00:16:00 Initial Xero Settings 00:15:00 Chart of Accounts 00:16:00 Adding a Bank Account 00:07:00 Demo Company 00:04:00 Tracking Categories 00:07:00 Contacts 00:14:00 Section 03: Invoices and Sales Introduction - Invoices and Sales 00:01:00 Sales Screens 00:05:00 Invoice Settings 00:13:00 Creating an Invoice 00:21:00 Repeating Invoices 00:06:00 Credit Notes 00:10:00 Quotes Settings 00:03:00 Creating Quotes 00:07:00 Other Invoicing Tasks 00:04:00 Sending Statements 00:03:00 Sales Reporting 00:06:00 Section 04: Bills and Purchases Introduction - Bills and Purchases 00:01:00 Purchases Screens 00:06:00 Bill Settings 00:02:00 Creating a Bill 00:14:00 Repeating Bills 00:04:00 Credit Notes 00:05:00 Purchase Order Settings 00:01:00 Purchase Orders 00:07:00 Batch Payments 00:14:00 Other Billing Tasks 00:02:00 Sending Remittances 00:03:00 Purchases Reporting 00:05:00 Section 05: Bank Accounts Introduction - Bank Accounts 00:01:00 Bank Accounts Screens 00:08:00 Automatic Matching 00:05:00 Reconciling Invoices 00:07:00 Reconciling Bills 00:03:00 Reconciling Spend Money 00:05:00 Reconciling Receive Money 00:04:00 Find and Match 00:04:00 Bank Rules 00:12:00 Cash Coding 00:03:00 Remove and Redo vs Unreconcile 00:04:00 Uploading Bank Transactions 00:07:00 Automatic Bank Feeds 00:05:00 Section 06: Products and Services Introduction - Products and Services 00:01:00 Products and Services Screen 00:02:00 Adding Services 00:04:00 Adding Untracked Products 00:03:00 Adding Tracked Products 00:07:00 Section 07: Fixed Assets Introduction - Fixed Assets 00:01:00 Fixed Assets Settings 00:05:00 Adding Assets from Bank Transactions 00:06:00 Adding Assets from Spend Money 00:04:00 Adding Assets from Bills 00:01:00 Depreciation 00:04:00 Section 08: Basic Payroll Introduction - Payroll 00:01:00 Payroll Settings 00:24:00 Adding Employees 00:32:00 My Payroll 00:06:00 Single Touch Payroll 00:04:00 Paying Employees 00:13:00 Section 09: Basic Activity Statements Introduction - Activity Statements 00:01:00 Activity Statement Settings 00:12:00 Lodging Activity Statements 00:06:00 Section 10: Conclusion What Now! 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

With expert guidance and easy-to-understand narration, this course gets you up and running with the SwiftUI framework. You will learn how to use the SwiftUI framework, its tools, and its technology to build applications with ease.

The Manual Handling course shows you which tasks require manual handling and how to keep yourself safe.

This instructor-led video course focuses on the major injuries and illnesses that are likely to occur when participating in sports.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Payroll is a very important function for any businesses that pay their employees wages or salaries through PAYE Scheme. Through the payroll, function businesses calculate the correct amount Tax and NI to pay wages and salaries accurately. The payroll function is responsible for providing payslips and other documents to employees and reporting correctly to managers and HMRC. Sage Payroll Courses Starting our Sage Payroll courses will enhance your career potentials and give you the skills and knowledge you need to get started in Payroll. Payroll is a vital role within any organisation. A career in payroll means specialising in a niche field with excellent progression opportunities. Changes in Payroll Are you up to date with the latest RTI (Real Time Information) regulations introduced by HMRC? It's essential that companies comply with the changes.

Build the ultimate authentication boilerplate project with the MERN stack from scratch and deploy it to DigitalOcean cloud servers

Level 3 Award in Education and Training - AET, previously PTLLS, is the mandatory minimum qualification if you want to be a FE teacher or trainer in your chosen field in the UK. If you are thinking about getting into teaching, this Level 3 Award in Education and Training (AET), previously known as the PTLLS course, is a great way to start. As a teacher, you can play a significant role in society and positively impact your students' lives. Currently, there is a huge demand for teaching jobs across the globe, and you know how satisfying it could be! So, if you aspire to be a changemaker, this is the ultimate course we can offer you. This course is designed so that both freshers and those working in an educational setting can get the benefit. Further, through this course, the current teachers can achieve formal recognition of their skills. Awarding Body The Level 3 Award in Education and Training course is accredited by Active IQ. A certificate from this renowned awarding body will bring you out as a highly marketable candidate within the desired industry. There is Something More for You with This PTLLS Course As a course provider, we highly value our learners' needs. That is why we are giving you some relevant courses for teaching and training for free to benefit you. With these courses, you can further enrich your knowledge and employability skills. Here are those - Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Early Years Level 4 Primary Teaching Diploma Level 2 Diploma for the Early Years Practitioner Learning Outcomes of the PTLLS Course By the end of this PTLLS course, you will be able to: Identify and perform the roles of a teacher. Explain and apply the teaching and learning approaches. Plan a training session for your learners of different backgrounds. Describe the teachers' attributes and expectations. Prepare inclusive lessons and training sessions for your students. Analyse the role, responsibilities and relationships in education and training. Prepare and administer necessary assessments for your students. Why Choose PTLLS from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dedicated tutor support during office hour (Monday to Friday) Course developed by industry experts. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Gift Courses. PTLLS Course Curriculum Module 01: Understanding Roles, Responsibilities and Relationships in Education and Training Understand the Teaching Role and Responsibilities in Education and Training Understand Ways to Maintain a Safe and Supportive Learning Environment Understand the Relationships between Teachers and Other Professionals in Education and Training Module 02: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Understand Inclusive Teaching and Learning Approaches in Education and Training Understand Ways to Create an Inclusive Teaching and Learning Environment Be Able to Plan Inclusive Teaching and Learning Be Able to Deliver Inclusive Teaching and Learning Be Able to Evaluate the Delivery of Inclusive Teaching and Learning Module 03: Understanding Assessment Understand Types and Methods of Assessment Used in Education and Training Understand How to Involve Learners and Others in the Assessment Process Understand the Role and Use of Constructive Feedback in the Assessment Process Understand Requirements for Keeping Records of Assessment in Education and Training PTLLS Qualification at a Glance Total Qualification Time (TQT - 120 Hours Guided Learning Hours (GLH) - 48 Hours Credit Value - 12 Minimum Age - 19 Purpose of the PTLLS Qualification This PTLLS qualification is designed to prepare learners for employment and support them to progress to a teaching role within the workplace. It has been developed for those intending to work in the post-16 education and training sector. What Skills You Will Gain from this PTLLS Course You will gain the following marketable qualities through the Level 3 Award in Education and Training course. Different hiring managers are looking for these below-mentioned qualities. Become an expert in education and training. Learn about the teacher's role. Master the learning and teaching approaches. Increase your session planning skills. Gain knowledge in teacher expectations & attributions. Understand how to deliver inclusive sessions which engage and motivate learners. Explain roles, responsibilities, and relationships in education and training. Identify how to create assessments in education and training. PTLLS Assessment Method In order to be eligible for the certification, you need to complete the following assessments. Three written assignments One microteaching session - 60 Minutes (Which can be submitted as a recorded video) Please note that you will be given precise instruction in the course material about writing the assignments and performing the micro-teach session. Moreover, if you face any difficulty, your tutor will be there to support you. You must submit all assignments via the online portal with full tutor support. Certification As soon as you submit your assignments and micro-teaching video, your tutor will assess those. Based on the assessor's evaluation, you will be graded either achieved/not achieved yet. If you are in the achieved category, you will receive an accredited certificate from the renowned awarding body Active IQ. Progression If you achieve this PTLLS qualification, you could progress to: Level 3 Award in Assessing Vocationally Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 3 Award in Assessing Competence in the Work Environment Level 4 Certificate in Education and Training Level 4 Certificate for the Advanced Practitioner in Schools and Colleges Level 4 Award for Technology Enabled Educators Level 5 Diploma in Education and Training Who is this course for? Wherever you work, this PTLLS course is a must for you if you want to become a trainer. Besides, this course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Requirements There are no fixed entry requirements for attending the Level 3 Award in Education and Training course. However, you must be 19 years old or over upon certification. An interest in teaching adults and E-learning will be beneficial. Moreover, you must have basic ICT and time management skills. It will help you complete online written assignments. Since this is a Level 3 course, you must be ready to read through various texts, cross-reference, research theories or principles or practises of effective teaching. Finally, you need to demonstrate practical teaching skills via assessment work. Career path You can choose from a variety of professions either in teaching or training upon completion of the PTLLS course. These include - Primary School Teacher Secondary School Teacher Further Education Teacher Private Tutor Freelance Trainer Trainer at Your Workplace

Are you ready to transform your career in adult care and safeguarding? Step into a realm where empathy meets expertise, where your passion for helping others is matched by advanced skills and knowledge. Our Adult Care and Safeguarding Level 3 course is designed for dedicated professionals like you, who are eager to make a significant impact in the lives of vulnerable adults. According to Indeed a Adult Care Nurse can earn from £32,000 to £43,000 in a year depending on qualification, experience, location and other factors. Enrol in our Adult Care and Safeguarding Level 3 course and take on a journey that will not only elevate your professional life but also make a profound difference in the lives of those you care for. Join a community of compassionate professionals dedicated to making the world a safer, more caring place for vulnerable adults. Enrol Today and Be the Change You Wish to See! Key Features This Adult Care and Safeguarding Level 3 Course Includes: This Adult Care and Safeguarding Course isCPD Certified. Free Certificate from Reed CIQ Approved Adult Care and Safeguarding Course. Developed by Specialist Lifetime Access Course Curriculum Module 1: Foundational Modules: 1.1 Adult Care Across Life Phases 1.2 An Overview of End-of-Life Care 1.3 Engaging with Adult Populations 1.4 Health and Social Care Dynamics 1.5 Introduction to Domiciliary Care 1.6 Ensuring Health and Safety for Domiciliary Carers 1.7 CSTF Measures for Infection Prevention and Control 1.8 CSTF Guidelines for Resuscitation - Basic Life Support 1.9 Management and Administration of Medications Module 2: Specialized Care and Management: 2.1 Providing Mental Health Care 2.2 Protecting Vulnerable Adults 2.3 Legislation Pertaining to Safeguarding 2.4 Policy, Roles, and Responsibilities in Safeguarding Vulnerable Adults 2.5 The Significance of Communication in Care 2.6 Information Sharing and Responding to Disclosures 2.7 Proper Reporting Procedures Module 3: Practical Care Techniques and Management: 3.1 Ensuring Health and Safety 3.2 Maintaining Hygiene Standards 3.3 Managing Rest and Sleep 3.4 Addressing Mobility and Immobility Challenges in Patients 3.5 Effective Pain Management 3.6 Addressing Nutritional Needs 3.7 Assisting with Elimination Processes 3.8 Managing Oxygenation Requirements Learning Outcomes: After completing this Adult Care and Safeguarding Level 3 Course, you will be able to: Understand life stages and adult care dynamics comprehensively. Gain insights into end-of-life care principles and practices. Acquire foundational knowledge on adult nursing concepts. Master essential infection prevention and control techniques. Develop expertise in basic life support and resuscitation methods. Familiarise with legal frameworks and safeguarding legislations in adult care. Certification After completing this Adult Care and Safeguarding Level 3 course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Certification Service Module 1: Foundational Modules 2:10:54 1: 1.1 Adult Care Across Life Phases 09:49 2: 1.2 An Overview of End-of-Life Care 13:26 3: 1.3 Engaging with Adult Populations 14:28 4: 1.4 Health and Social Care Dynamics 09:53 5: 1.5 Introduction to Domiciliary Care 09:02 6: 1.6 Ensuring Health and Safety for Domiciliary Carers 23:43 7: 1.7 CSTF Measures for Infection Prevention and Control 23:25 8: 1.8 CSTF Guidelines for Resuscitation - Basic Life Support 15:10 9: 1.9 Management and Administration of Medications 11:58 Module 2: Specialized Care and Management 1:33:02 10: 2.1 Providing Mental Health Care 14:22 11: 2.2 Protecting Vulnerable Adults 08:37 12: 2.3 Legislation Pertaining to Safeguarding 14:03 13: 2.4 Policy, Roles, and Responsibilities in Safeguarding Vulnerable Adults 14:25 14: 2.5 The Significance of Communication in Care 08:41 15: 2.6 Information Sharing and Responding to Disclosures 18:37 16: 2.7 Proper Reporting Procedures 14:17 Module 3: Practical Care Techniques and Management 2:11:14 17: 3.1 Ensuring Health and Safety 27:25 18: 3.2 Maintaining Hygiene Standards 17:09 19: 3.3 Managing Rest and Sleep 10:24 20: 3.4 Addressing Mobility and Immobility Challenges in Patients 11:18 21: 3.5 Effective Pain Management 16:01 22: 3.6 Addressing Nutritional Needs 14:39 23: 3.7 Assisting with Elimination Processes 15:38 24: 3.8 Managing Oxygenation Requirements 17:40 25: CPD Certificate - Free 01:00 Who is this course for? This Adult Care and Safeguarding Level 3 course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Moreover, this course is ideal for:Adult Care and Safeguarding Level 3. Aspiring adult care and Safeguarding professionals seeking foundational knowledge. Individuals transitioning into domiciliary care roles. Healthcare staff aiming to enhance their clinical understanding. Those pursuing specialised roles in mental health care. Professionals needing to update communication and reporting skills. Anyone who wants ot know more about adult care and safeguarding. Requirements There are no requirements needed to enrol into this Adult Care and Safeguarding Level 3 course. We welcome individuals from all backgrounds and levels of experience to enrol into this Adult Care and Safeguarding Level 3 course. Career path After finishing this Adult Care and Safeguarding Level 3 course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Adult Care and Safeguarding Level 3are: Adult Care Nurse Domiciliary Care Worker Mental Health Support Worker Adult Care Coordinator Health and Safety Officer in Care Settings Nutrition and Hygiene Advisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.