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Duration 1 Days 6 CPD hours This course is intended for This course is intended for those with a basic understanding of Microsoft© Windows© and who need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks. Overview In this course, you will use Outlook to compose and handle your email communications and also manage your calendar, contacts, and tasks.You will:Navigate Outlook to read and respond to email.Use the Address Book and format and spell check new messages.Attach files and insert illustrations to messages.Customize read and response options.Use flags, categories, and folders to organize messages.Create and work with Contacts.Create appointments and schedule meetings in Calendar.Create and work with Tasks and Notes. In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.This course covers the Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification exam. Getting Started with Outlook Topic A: Navigate the Outlook Interface Topic B: Work with Messages Topic C: Access Outlook Help Topic D: Outlook on the Web Formatting Messages Topic A: Add Message Recipients Topic B: Check Spelling and Grammar Topic C: Format Message Content Working with Attachments and Illustrations Topic A: Attach Files and Items Topic B: Add Illustrations to Messages Topic C: Manage Automatic Message Content Customizing Message Options Topic A: Customize Reading Options Topic B: Track Messages Topic C: Recall and Resend Messages Organizing Messages Topic A: Mark Messages Topic B: Organize Messages Using Folders Managing Contacts Topic A: Create and Edit Contacts Topic B: View and Print Contacts Working with the Calendar Topic A: View the Calendar Topic B: Create Appointments Topic C: Schedule Meetings Topic D: Print the Calendar Working with Tasks and Notes Topic A: Create Tasks Topic B: Create Notes Additional course details: Nexus Humans Microsoft Outlook for Office 365 (Desktop or Online) - Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Outlook for Office 365 (Desktop or Online) - Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Duration 1 Days 6 CPD hours This course is intended for This course is intended for: Developers System Administrators Solutions Architects Overview This course is designed to teach you how to: Design a microservices-based architecture that uses containers Use Amazon ECS to run and scale a microservices-based application Integrate Amazon ECS with other AWS services Running Container-Enabled Microservices on AWS is designed to teach you how to manage and scale container-enabled applications by using Amazon Elastic Container Service (ECS). This course highlights the challenges of running containerized applications at scale and provides guidance on creating and using Amazon ECS to develop and deploy containerized microservices-based applications. In the hands-on lab exercises you will use Amazon ECS to handle long-running services, build and deploy container images, link services together, and scale capacity to meet demand. You will also learn how to run container workers for asynchronous application processes. Module 1a: Overview of Microservices on AWS Welcome to Simple Mustache Service! The monolith What are microservices? How to implement a microservices infrastructure The six principles of microservices Module 1b: Containers and Docker Introduction to containers Comparing virtual machines with containers Docker Running containers Storing container images Hands-on lab: Building and running your first container Module 2: Continuous delivery for container-based microservices Compare and contrast different software development cycles Use AWS CodePipeline to code, build, and deploy a microservice Use AWS CodeCommit as a source control service Use Jenkins to perform a Docker build Use Postman to run and test microservices Use AWS CloudFormation to provision and deploy microservices Hands-on lab: Using the Amazon ECS Service Scheduler Module 3: High availability and scaling with Amazon Elastic Container Service High availability Cluster management and scheduling Monitoring Scaling a cluster Scaling services Hands-on lab: Continuous delivery pipelines for container-based microservices Module 4: Security for container-based microservices Implement security Apply best practices Automate security Evaluate compliance requirements Embed security into the CI/CD Hands-on lab: Extending Amazon ECS with Service Discovery and Config Management Additional course details: Nexus Humans Running Container Enabled Microservices on AWS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Running Container Enabled Microservices on AWS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Learn Angular 8 by getting hands-on and creating a simple full-stack app using Angular 8 and its Web API

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AAT Level 2 is the first level of qualification for people with limited or no accounts knowledge. This Foundation Certificate in accounting training equips you for an entry-level role in an Accounting or Finance department. Moreover, this AAT course also lays the groundwork for a promising future in the accounting profession. By the end of the course, you will have a greater understanding and skills of manual and computerised accounts and how to use them in a 'real business world' setting. Why AAT? Want a new direction for your career? Think Accountancy, according to statistics, the average salary for Accountants is £50,000; it is the sector where the employ-ability rate is greater than any other sector. What are the benefits after completing AAT courses? A newly qualified AAT member can expect to earn an average of £21,600. Some accounting technicians work as accounts assistant; others go on to become managing directors or finance directors of well-known companies. Some go to work as a self employed accountant as AAT allows the student to become chartered. Osborne Training is an AAT Approved Training Provider in London. In taking the Association of Accounting Technicians qualification with Osborne Training, you will make one of the greatest decisions of your career. Duration You can expect this qualification to take 1-1.5 year to complete for most students. Tutors Tutors are highly qualified with extensive knowledge of accountancy. Study Options Classroom Based - evening, Weekend and Daytime sessions for AAT course from London Campus. Osborne Training continuously opening new campuses throughout the UK. Online Live - Interactive online sessions through world-class Virtual Learning Campus with study materials are delivered to your home address. Distance Learning- Self-Study with Study Material and access to Online study Material through Virtual Learning Campus. Once you finish the AAT qualification and pass all exams successfully, you will receive a globally recognised AAT Level 2 Foundation Certificate in Accounting from AAT. AAT Level 2 Course syllabus Bookkeeping transactions Bookkeeping Controls Elements of Cost Work effectively in finance Using Accounting Software (i.e SAGE)

There is so much more to this free tool than just creating PDFs. Learn what else you can do for free. Duration: 2 hours This Adobe Acrobat Reader course looks at the features of the Acrobat Reader tool. Learn how to create PDF and what options you have, complete and sign and mark up PDFs. Objectives  By the end of the course you will be able to: Create PDFs from other tools Complete and sign documents Mark up PDF documents Content Creating PDFs Building PDF documents from Word, Excel and PowerPoint Working in Acrobat Home, Tools and Document Views Using the Navigation Panel and Pane Floating toolbar and Contextual menus Completing and signing documents Using fill and sign to complete forms Adding signatures Marking up documents Marking up changes Using sticky notes Using the highlighter pen Adding stamps Attaching documents and audio

Overview of HR System Selection Essentials In today’s changing workplace, HR systems play a big role in helping organisations grow and succeed. The HR System Selection Essentials course comes at the right time, as more UK businesses are putting money into HR technology. In fact, the HR tech market in the UK is expected to reach £1.2 billion by 2026. A well-chosen HR system makes everyday tasks easier, helps employees have a better experience at work, and gives useful data to support smart decisions. The HR System Selection Essentials course helps learners understand what to look for when choosing the right HR system. It covers the basic parts of HR systems and how they can help with hiring, keeping good staff, and supporting employee growth. With many businesses trying hard to keep top talent, knowing how to choose a system that supports these goals gives professionals an advantage. This course also shows how to use data to help with planning and decision-making in HR. Whether you're working in HR or planning to, the HR System Selection Essentials course builds the knowledge needed for today’s digital workplace. It also teaches how to set clear goals for system selection and manage the setup process well. By taking the HR System Selection Essentials course, you’ll learn how to support your team better through smart technology choices. By the end of the HR System Selection Essentials course, you will be able to: Understand the main parts of today’s HR systems Check if system reports meet your company’s needs Look at the kind of HR data needed for good decision-making Build a clear checklist to choose the right HR system Plan how to set up a new HR system in your workplace Measure how well the system is working using real results Who is this course for The HR System Selection Essentials course is perfect for: HR professionals who want to improve their HR technology and know how to pick the right system IT team members who work with HR on setting up or connecting systems Managers who help make decisions about HR technology Business analysts who review what HR systems can and should do Operations leaders who want to make HR processes smoother and more effective Process of Evaluation After studying the HR System Selection Essentials Course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the HR System Selection Essentials Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the HR System Selection Essentials course. Career Path After completing the HR System Selection Essentials course, you could work in roles such as: HR Systems Manager – £45K to £65K per year HR Technology Consultant – £50K to £75K per year HRIS Analyst – £35K to £55K per year HR Project Manager – £40K to £60K per year HR Data Analyst – £38K to £58K per year Course Curriculum HR System Selection Essentials Lesson 01: Introduction 00:04:00 Lesson 02: Elements of HR System 00:10:00 Lesson 03: Reporting and Analytics 00:00:00 Lesson 04: Selecting an HR System 00:18:00 Lesson 05: Implementing the New System 00:15:00

Social Worker: Social Worker Diploma Online Social Worker: Social Worker course strive to improve the quality of life for others. They tackle large-scale social issues and their local impact on individuals, families, and communities. Social workers are agents of change in society and the lives of the individuals, families, and communities they serve, figuring out how to help others reach their full potential. Through this Social Worker: Social Worker course, you will quickly gain the knowledge needed to encourage change. This comprehensive Social Worker: Social Worker course aims to provide you with a thorough understanding of the fundamental techniques and principles for assisting individuals, families, groups, and communities. You will learn the fundamentals of Social Worker: Social Worker course, sociological theories, and the importance of cooperation and teamwork. Authentic casework will demonstrate the concepts being put to practical use, and you will be tutored in the appropriate intervention methods. This Social Worker: Social Worker course also teaches students how to approach a situation based on the ages of those involved. Enrol on our Social Worker: Social Worker course and contribute to making the world a better place. Courses You will GET: Course 01: Social Worker Diploma Course 02: Care Certificate Course 03: Level 2 Youth Work Certificate [ Note: Free PDF certificate as soon as completing the Social Worker: Social Worker Course] Social Worker: Social Worker Course Online This Social Worker: Social Worker Course consists of 08 modules. Course Curriculum of Social Worker: Social Work Diploma Module 01: Introduction to Social Work Module 02: Fundamentals of Social Work Module 03: Social Work and Sociology: Relevant Theories Module 04: Important Process in Social Work Module 05: Features of Social Work & Its Intervention Models Module 06: Impact of Social Work Module 07: Working with Adults Module 08: Regulations for Social Worker Related to Their Role Assessment Method of Social Worker: Social Worker Course After completing Social Worker: Social Worker Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Social Worker: Social Worker Course After completing the Social Worker: Social Worker Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Social Worker: Social Worker Course Online This Social Worker: Social Worker Course is ideal for: Students Recent graduates Job Seekers Anyone interested in social work People already working in the relevant fields and want to polish their knowledge and skill. Requirements Social Worker: Social Worker Course Online To enrol in this Social Worker: Social Worker Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Social Worker: Social Worker Course. Be energetic and self-motivated to complete our Social Worker: Social Worker Course. Basic computer Skill is required to complete our Social Worker: Social Worker Course. If you want to enrol in our Social Worker: Social Worker Course, you must be at least 15 years old. Career path Social Worker: Social Worker Course Online This Social Worker: Social Worker Course can help you start or progress your career as a: Social or Youth Worker Counsellor Probation Officer Community Development Worker

Social Worker: Social Worker Online Introducing Social Worker: Social Worker Course "Empowering the Next Generation" Online course! Social Worker: Social Worker course strive to improve the quality of life for others. They tackle large-scale social issues and their local impact on individuals, families, and communities. Social workers are agents of change in society and the lives of the individuals, families, and communities they serve, figuring out how to help others reach their full potential. Through this Social Worker: Social Worker course, you will quickly gain the knowledge needed to encourage change. This comprehensive Social Worker: Social Worker course aims to provide you with a thorough understanding of the fundamental techniques and principles for assisting individuals, families, groups, and communities. You will learn the fundamentals of Social Worker: Social Worker course, sociological theories, and the importance of cooperation and teamwork. Authentic casework will demonstrate the concepts being put to practical use, and you will be tutored in the appropriate intervention methods. This Social Worker: Social Worker course also teaches students how to approach a situation based on the ages of those involved. Enrol on our Social Worker: Social Worker course and contribute to making the world a better place. Main Course: Social Worker Course Courses Included with This Dog First Aid: Dog First Aid Bundle. Course 01: Level 1 Certificate in Well-being Course 02: Level 2 Award in Suicide Awareness Course 03: Preparing to Work in Adult Social Care Course 04: Family Support Worker [ Note: Free PDF certificate as soon as completing the Social Worker: Social Worker course] Social Worker: Social Worker Online This Social Worker: Social Worker course consists of 08 modules. Course Curriculum of Social Worker: Social Worker Diploma Module 01: Introduction to Social Work Module 02: Fundamentals of Social Work Module 03: Social Work and Sociology: Relevant Theories Module 04: Important Process in Social Work Module 05: Features of Social Work & Its Intervention Models Module 06: Impact of Social Work Module 07: Working with Adults Module 08: Regulations for Social Worker Related to Their Role Assessment Method of Social Worker: Social Worker After completing Working in Social Worker: Social Worker Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Social Worker: Social Worker After completing the Working in Social Worker: Social Worker course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Social Worker: Social Worker Online This Social Worker: Social Worker course is ideal for: Students Recent graduates Job Seekers Anyone interested in social work People already working in the relevant fields and want to polish their knowledge and skill. Requirements Social Worker: Social Worker Online To enroll in this Social Worker: Social Worker course, students must fulfill the following requirements: Good Command over English language is mandatory to enrol in our Social Worker: Social Worker Course. Be energetic and self-motivated to complete our Social Worker: Social Worker Course. Basic computer Skill is required to complete our Social Worker Course. If you want to enrol in our Social Worker: Social Worker Course you must be at least 15 years old. Career path Social Worker: Social Worker Online This Social Worker: Social Worker course can help you start or progress your career as a: Social or Youth Worker Counsellor Probation Officer Community Development Worker