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In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don't understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation. This course will help ensure that participants: Understand the relevant laws Know how and when to invoke legal processes Avoid legal pitfalls in debt collection negotiations Specific, practical learning points include: Definition of 'harassment' How to set up an in-house collection identity Whether cheques in 'full and final settlement' are binding The best steps to trace a 'gone away'... and many, many more. 1 Data protection and debt recovery There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately. 2 County Court suing The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around! 3 Enforcement of judgments There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include: Warrant of Execution Using the sheriff (now known as High Court Enforcement Officers) Attachment of earnings Third Party Debt Orders Charging Orders (over property and goods) Winding-up companies and making individuals bankrupt 4 Office of Fair Trading rules on debt recovery Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don't apply to them - but they do. Make sure you know what you need to! 5 New methods to trace elusive, absentee and 'gone away' debtors Why write the money off when you can trace the debtor and collect the money you are owed? 6 Credit checking of new and existing customers It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application/ account opening form. 7 Late Payment of Commercial Debts Regulations Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how. 8 The Enterprise Act The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?

Duration 1 Days 6 CPD hours This course is intended for This course is for individuals who need to write clearly and concisely in a professional environment. Overview In this course, you will organize and write effective business documents. You will: Identify techniques to write effective business communication. Write electronic communication that is clear, concise, and appropriate in a business context. Apply the writing principles you have studied to specific business situations and learn to address the needs of a particular audience. Use your writing and diplomatic skills to create formal business letters. Use basic persuasive strategies that will allow you to plan and deliver effective proposals. Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact. Lesson 1: Writing Effective Business Communication Topic A: Write Strong Sentences Topic B: Organize Your Content Topic C: Analyze Your Audience Lesson 2: Writing Email and Other Electronic Communication Topic A: Write an Email Topic B: Write Instant Messages and Text Messages Lesson 3: Writing Common Business Documents Topic A: Write an Internal Announcement Topic B: Write a Routine Request Topic C: Write a Response to Routine Requests Topic D: Write a Complaint Topic E: Write a Positive Response to Customer Complaints Topic F: Write Bad-News Messages Lesson 4: Writing a Business Letter Topic A: Write a Business Letter Topic B: Write a Thank-You Letter Lesson 5: Writing Business Proposals Topic A: Persuade Your Audience Topic B: Write an Executive Summary Topic C: Use Visuals Additional course details: Nexus Humans Effective Business Writing (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Business Writing (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Description For some years, the UK financial regulators have been placing expectations on firms to treat their customers fairly and with plenty of care. This includes vulnerable clients, or those defined by the FCA as individuals 'who, due to their personal circumstances, [are] especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.' Throughout this course, you will gain insight into the definition of vulnerable clients and how your company can better cater to this group's needs, preferences, and personalities. More specifically, by the end of this course, you will be able to:  Know how vulnerable customer management started.  Understand what vulnerability means.  Recognise traits of vulnerability.  Demonstrate an awareness of the 4 key pillars of vulnerability and how the UK financial regulators think you can help manage vulnerable customers in your organisation. Training Duration This course may take up to 2 hours to be completed. However, actual study time differs as each learner uses their own training pace. Training Method The course is offered fully online using a self-paced approach. The learning units consist of reading material. Learners may start, stop and resume their training at any time. At the end of each session, participants take a Quiz to complete their learning unit and earn a Certificate of Completion upon completion of all units. Accreditation and CPD Recognition This programme has been developed by the London Governance and Compliance Academy (LGCA), a UK-recognised training institution. Registration and Access To register to this course, click on the Get this course button to pay online and receive your access instantly. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. If you wish to receive an invoice instead of paying online, please contact us at info@lgca.uk.

🌟 Unlock Your Potential as a Thought Leader! 🌟   Become a beacon of influence and impact the world around you with our exclusive online course: 'Thought Leader - Influence Those Who Influence Others.'   Are you ready to elevate your expertise and stand out as a trusted authority in your field? This comprehensive course is meticulously crafted for individuals like you who aspire to wield powerful influence, inspire change, and lead with authority. What You'll Gain: 🚀 Master the art of thought leadership: Learn the secrets behind cultivating a powerful personal brand that captivates and inspires. 🔍 Develop influential communication skills: Craft compelling narratives and messages that resonate deeply with your audience. 🌐 Expand your reach: Utilize social media and digital platforms effectively to amplify your voice and expand your influence globally. 💡 Strategies to engage influencers: Build meaningful connections with key figures and thought leaders in your industry to multiply your impact. 📈 Grow your impact: Implement proven techniques to influence opinions, drive action, and effect positive change.     Why Choose Us? 🎓 Expert-led curriculum: Taught by industry leaders and renowned experts, providing you with the latest insights and strategies. 💻 Convenient and flexible learning: Access our course materials 24/7 from anywhere in the world, fitting seamlessly into your busy schedule. 🤝 Supportive community: Connect with like-minded individuals, share experiences, and network with peers to enhance your learning journey. 💯 Results-driven approach: Practical exercises and real-world case studies empower you to apply your knowledge effectively. Join the league of extraordinary leaders who are shaping industries, sparking innovation, and leaving a lasting legacy. Don't just follow the trends-become the trendsetter! Course Curriculum Module- 1 00:00 Module- 2 00:00 Module- 3 00:00 Module- 4 00:00 Module- 5 00:00 Module- 6 00:00 Module- 7 00:00 Module- 8 00:00 Module- 9 00:00 Module- 10 00:00

Fashion Design: Fashion Design Do you want to learn about fashion design? If so, this Fashion Design: Fashion Design course might be just the thing for you. This Fashion Design: Fashion Design course is an excellent place where you may learn how to build amazing outfits and accessories. This Fashion Design: Fashion Design course includes fashion history, sketching, and pattern production. Also. this Fashion Design: Fashion Design course teaches you how to sew, choose fabric, and create patterns. Moreover, the Dress Making and Fashion Design course also discusses the procedure of selling fashionable works. This Dress Making and Fashion Design course is all about producing beautiful things and sharing them with others. Enrol this Fashion Design: Fashion Design course to give a wing to your passion! Fashion Design: Fashion Design Special Offers of this Fashion Design Course This Fashion Design: Fashion Design Course includes a FREE PDF Certificate. Lifetime access to this Fashion Design: Fashion Design Course Instant access to this Fashion Design: Fashion Design Course Get FREE Tutor Support from Monday to Friday in this Fashion Design: Fashion Design Course Who is this course for? Fashion Design: Fashion Design This Fashion Design: Fashion Design course is intended for those who enjoy fashion and want to learn how to manufacture fashionable outfits and accessories. Requirements Fashion Design: Fashion Design To enrol in this Fashion Design: Fashion Design Course, students must fulfil the following requirements. To join in our Fashion Design: Fashion Design Course, you must have a strong command of the English language. To successfully complete our Fashion Design: Fashion Design Course, you must be vivacious and self driven. To complete our Fashion Design: Fashion Design Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Fashion Design: Fashion Design Course. Career path Fashion Design: Fashion Design After completing this Fashion Design: Fashion Design course, you can pursue a variety of fascinating career choices in the fashion industry, such as fashion designer, fashion illustrator, garment technician, fashion merchandiser, stylist, or other similar occupations.

The Personal Training & Fitness Instructor Course is designed to help learners gain a solid understanding of the fitness industry and how to master various strength training and cardio workouts. The science behind fitness will also be explored, including how the body builds muscle and the functions of the metabolic system. This course is for beginners who wish to develop their practical knowledge of everyday exercise and workout plans. It also provides mental exercise, tips and tricks to stay motivated on their fitness journey. Learning Objectives: Gain an in-depth understanding of the muscular system and how the body builds muscle Learn a wide range of workouts for toning the body, building muscle and increasing stamina Get tips and advice on how to stay motivated and inspire others to achieve their goals Understand how the body's metabolism works and how it helps to burn fat Who is this Course for? Personal Training & Fitness Instructor Course is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Personal Training & Fitness Instructor Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99 Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module 01 What Do I Need 00:06:00 Girth Measurements 00:08:00 Muscular System 00:21:00 Application and Dedication 00:04:00 Steady State 00:01:00 Whey Protein 00:04:00 BCAA - Branch Chain Amino Acids 00:04:00 Creatine 00:03:00 Glutamine 00:03:00 Caffeine 00:12:00 Module 02 Bench Step-UPS FREE 00:01:00 Bench Press 00:01:00 Incline Barbell Bench Press 00:01:00 Close Grip Barbell Bench Press 00:01:00 Bench Dips 00:01:00 Module 03 Dumbbell Reverse Flyes 00:01:00 Dumbbell Incline Press 00:02:00 Dumbbell Split Squats 00:01:00 Dumbbell Incline Flys 00:01:00 Dumbbell Pullover 00:02:00 One Arm Dumbbell Row 00:01:00 Dumbbell Alternating Curl 00:01:00 Module 04 Lying Leg Curl 00:01:00 Preacher Curl 00:01:00 Hammer Curls 00:01:00 Incline Biceps Curls 00:01:00 Concentration Curls 00:01:00 Module 05 Standing Calf Raise 00:01:00 Seated Calf Raise 00:01:00 Side Plank Raises 00:01:00 Hanging Knee Raise 00:01:00 Front Plate Raise 00:01:00 Seated Lateral Raises 00:01:00 Module 06 Military Press 00:01:00 Leg Press 00:01:00 Standing Shoulder Press 00:01:00 V-bar Tricep Pressdown 00:01:00 Barbell Overhead Press 00:01:00 Standing Overhead Triceps Press 00:01:00 Standing Arnold Press 00:01:00 Tricep Dips 00:01:00 One Arm Triceps Extension 00:01:00 Module 07 Walking Lunges 00:01:00 Side Lunges 00:02:00 Barbell Split Lunges 00:01:00 Forward Lunges 00:01:00 Skull Crushers 00:01:00 Cable Crunch 00:01:00 Bicycle Crunches 00:01:00 Module 08 Tbar Rows 00:01:00 Seated Row 00:01:00 Upright Rows 00:01:00 Deadlifts 00:02:00 Bend Over Barbell Bow 00:01:00 Good Mornings 00:01:00 Hip Thrusts 00:01:00 Leg Extension 00:01:00 Module 09 Pushups 00:01:00 Straight Arm Pushdown 00:01:00 Sumo Squats 00:01:00 Jump Squat 00:01:00 Front Squat 00:02:00 Pull-Ups 00:02:00 V-bar Pulldown 00:01:00 Reverse Grip Pulldowns 00:02:00 Module 10 Side Planks 00:01:00 Plank Up/Downs 00:01:00 Glute Bridge 00:02:00 Ball V-UPS 00:01:00 Sumo Deadlifts 00:02:00 Windmills 00:01:00 Face Pulls 00:01:00 Mountain Climbers 00:01:00 High Knees 00:01:00 One Legged Deadlift 00:01:00 Skaters 00:01:00 Back Hyperextensions 00:01:00 Jack knife Sit-Up 00:01:00 Jump Rope 00:01:00 Box Jumps 00:01:00 Glute Kickbacks 00:01:00 Standing Hip Adduction 00:01:00 FAQs What is a Pre-Workout Meal 00:01:00 How Long Should I Rest? 00:01:00 Busy Traveler? You Can Fit Exercise into your Trips 01:00:00 What is Active Rest? 00:02:00 Should I Drink Alcohol? 00:01:00 I See Other People Lifting Alot More Weight 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Uncover the therapeutic potential of dance - through neuroscience and psychology

Level 2 Certificate in Understanding Domestic Abuse Course Online According to the annual Crime Survey, almost 2.5 Million adults experience domestic abuse: domestic abuse each year. Furthermore, one in every five children witnesses or is a victim of domestic abuse: domestic abuse as a child. Although domestic abuse: domestic abuse is often an unreported crime, most cases are kept hidden. This Level 2 Certificate in Understanding Domestic Abuse Course aims to increase learners' awareness and understanding of domestic abuse: domestic abuse and its impacts. Domestic abuse: domestic abuse and its impacts must be understood by those working in various fields, including healthcare, social care, childcare, education, and housing. Why choose this Level 2 Certificate in Understanding Domestic Abuse Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Level 2 Certificate in Understanding Domestic Abuse Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course. Main Course: Level 2 Certificate in Understanding Domestic Abuse Course Free Courses included with Level 2 Certificate in Understanding Domestic Abuse Course Course 01: Equality and Diversity Course 02: Healthcare Management Training Course 03: Level 5 Mental Health First Aid Certification Course 04: Mental Health Support Worker Special Offers of this Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course: This Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course Instant access to this Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course 24/7 Support Available to this Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course [ Note: Free PDF certificate as soon as completing the Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course] Level 2 Certificate in Understanding Domestic Abuse Course Online This Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course consists of 04 modules. Course Curriculum of Level 2 Certificate in Understanding Domestic Abuse Course Module 01: Understand Domestic Abuse Module 02: Understand the Signs and Risk Factors Associated with Domestic Abuse Module 03: Understand the Impact of Domestic Abuse Module 04: Understand Policy, Response and Intervention in Relation to Domestic Abuse Assessment Method of Level 2 Certificate in Understanding Domestic Abuse Course After completing Working in Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Level 2 Certificate in Understanding Domestic Abuse Course Online This Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse course is ideal for anyone who has a responsibility to support those experiencing domestic abuse: domestic abuse. Special Note: Our Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Course is not a regulated course. If you prefer to get qualified, you can look at the following options: NCFE CACHE Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse Requirements Level 2 Certificate in Understanding Domestic Abuse Course Online To enrol in this Understanding Domestic Abuse: Domestic Abuse Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Understanding Domestic Abuse: Domestic Abuse Course. Be energetic and self-motivated to complete our Understanding Domestic Abuse: Domestic Abuse Course. Basic computer Skill is required to complete our Understanding Domestic Abuse: Domestic Abuse Course. If you want to enrol in our Understanding Domestic Abuse: Domestic Abuse Course, you must be at least 15 years old. Career path Level 2 Certificate in Understanding Domestic Abuse Course Online Upon completing this Level 2 Certificate in Understanding Domestic Abuse: Domestic Abuse course, you can become familiarised with the response and support of those domestically abused.

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