What important conversations are your team members avoiding? Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust. But many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise. Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping people to manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Participants will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics. Who Should Attend? This programme is for anyone who finds the thought if having a challenging or difficult conversation, something to be very nervous of, even to the point of avoiding the issue. We recommend that participants have first attended our Aspire programmes, Management Essentials and Performance Coaching, as they provide a strong foundation to the topic, which this session then builds upon. In Navigating Difficult Conversations participants will discover how to balance Courage and Consideration throughout the conversation by: Sharing their Purpose—the issue they need to make progress on—and Positive Intent—how they want the other person to benefit from the conversation Responding to emotional reactions using the skills: Pause, Don’t Panic Observe, Don’t Judge Ask, Don’t Assume Outcomes This module will help participants: Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ needs. Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track. Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.
This workshop helps you understand the neuroscience behind why working ‘harder’ isn’t the answer to being effective at work. You'll get to recognise your default behaviour and helpful alternatives to managing competing requests on your time.
This masterclass will help develop your confidence and knowledge in identifying and managing complex safeguarding issues.
CPD Accredited, Interactive Short Course 1½ hr session Would you know how to save someone's life if they were to go into anaphylactic shock? Learn how to do so from the comfort of your own home or workplace Course Contents: What is anaphylaxis The causes of anaphylaxis The immune system How to recognise someone in anaphylactic shock How to treat someone in anaphylactic shock Benefits of this Short Course: Allergy is the most common chronic disease in Europe The UK has some of the highest prevalence rates of allergic conditions in the world, with over 20% of the population affected by one or more allergic disorder A staggering 44% of British adults now suffer from at least one allergy and the number of sufferers is on the rise Up to 20% of patients with allergies struggle daily with the fear of a possible asthma attack, anaphylactic shock, or even death from an allergic reaction Almost a third of allergy sufferers have had to chance their lifestyles to reduce their allergic reactions In 2014, 19.2% of emergency admissions were for anaphylactic reactions and 19.2% were for ‘Other’ allergic reactions With the knowledge you'll pick up from this course, you could potentially save someone's life! Your browser does not support HTML5 video.
This training covers two essential aspects: Understanding the highway Code and road safety measures to handle accidents, incidents, and breakdowns. Driver Health and Wellbeing: Understand the impact of physical and mental health on driving performance. Identify early warning signs of fatigue, stress, and other health issues. Learn effective strategies for managing work-life balance and reducing stress. Promote a healthy lifestyle to enhance overall well-being and driving safety. Drivers’ Hours and Working Time Regulations: Master the Rules of the Road Ensure compliance with complex driving and rest regulations. Understand the impact of hours worked on driver safety and well-being. Learn how to effectively manage driving and rest periods, breaks, and exemptions to avoid penalties and protect your business. Join us to enhance your knowledge of the Highway Code and road safety preparedness. Register today to ensure your drivers are well-versed in the rules of the road and equipped to handle unexpected challenges on their journeys. Please review our Terms and Conditions for more information.
This training covers two essential aspects: Understanding the highway Code and road safety measures to handle accidents, incidents, and breakdowns. Driver Health and Wellbeing: Understand the impact of physical and mental health on driving performance. Identify early warning signs of fatigue, stress, and other health issues. Learn effective strategies for managing work-life balance and reducing stress. Promote a healthy lifestyle to enhance overall well-being and driving safety. Drivers’ Hours and Working Time Regulations: Master the Rules of the Road Ensure compliance with complex driving and rest regulations. Understand the impact of hours worked on driver safety and well-being. Learn how to effectively manage driving and rest periods, breaks, and exemptions to avoid penalties and protect your business. Join us to enhance your knowledge of the Highway Code and road safety preparedness. Register today to ensure your drivers are well-versed in the rules of the road and equipped to handle unexpected challenges on their journeys. Please review our Terms and Conditions for more information.
Understanding commodity codes is vital to internationally trading businesses. Commodity codes are used worldwide to determine the customs duty and other charges levied on the goods when importing and exporting. They also determine any preferential treatments or restrictions and prohibitions that may apply to the goods and are used for monitoring trade volumes and applying international trade measures. This virtual half-day course will provide an insight into what commodity codes are and how getting them wrong can have a big impact on your business. By attending this course, we will ensure you: Are aware of what a commodity code is and what it is used for Understand the process of how to classify goods Successfully classify a range of goods Understand the importance of getting your commodity codes correct. Please note: If you are working towards your British Chamber of Commerce (BCC) Foundation Award, this course will count towards 1 of your 6 modules. Please make sure you select the ‘Yes’ option in the dropdown option for BCC when booking.
This training is designed for lawyers and covers key topics to ensure compliance with the Specialist Quality Mark (SQM) and other regulations.