1255 Organizational Development courses

Master ISO 9001:2015 Quality Management standards. From leadership to performance evaluation, this course provides a comprehensive guide to implementing effective quality management systems in your organization.

Stuck on Your Agile Journey? - Become a Learning Organization Although the adoption of an agile framework may be a good first step on your improvement journey, your real goal is to become a learning organization. Learning organizations are capable of developing their own fit-for-purpose Way or Working (WoW), which may be a hybrid of approaches, that enables them to out-compete others. The Disciplined Agile (DA) tool kit teaches you what agile frameworks will not - how to choose the approach for the situation that you face, continually learn, and ultimately improve your WoW. DA includes improvement techniques for individuals, teams, cross-team collaborations, value streams, and your enterprise. Knowing how to improve, and doing so effectively, is what enables you to become a learning organization. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU. Learning objectives: Understand what a learning organization is and why you need to become one Discover improvement techniques for all levels of your organization Explore how to apply the Disciplined Agile (DA) tool kit to improve your continuous improvement strategy

Customer Service Manager with Telephone Etiquette & KYC Diploma Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart. Learning Outcomes: Implement effective Customer Service models. Manage customer relationships through proven Customer Service tactics. Resolve conflicts with angry customers using Customer Service skills. Enhance telephone communication with focused Customer Service training. Apply Customer Service principles in Know Your Customer (KYC) methods. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma: Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence. Customer Management: Excel in customer relationship management by integrating Customer Service best practices. Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction. Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level. Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence. KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.

ISO 9001: Quality Management Systems Foundation Masterclass Unlock the full potential of ISO 9001 with our Quality Management Systems Foundation Masterclass. Master ISO protocols to elevate your organizational effectiveness. Become an ISO 9001 pro and shape the future of quality management. Learning Outcomes: Interpret the ISO 9001:2015 standard. Assess top management roles in QMS using ISO. Identify quality objectives compliant with ISO. Develop operational planning strategies through ISO. Execute mystery shopper responsibilities within ISO guidelines. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from ISO 9001: Quality Management Systems Foundation Masterclass: ISO 9001:2015 Understand and implement the ISO 9001:2015 standard to its fullest capacity. Top Management in QMS Evaluate the role of top management in QMS, aligned with ISO requirements. Identify the Quality Objectives Specify quality objectives that are both measurable and aligned with ISO standards. Operational Planning Formulate and execute operational plans in accordance with ISO guidelines. Mystery Shopper Responsibilities Comprehend and perform mystery shopper tasks within the scope of ISO protocols. Assignments in Mystery Shopping Complete mystery shopping assignments, ensuring adherence to ISO standards.

Demystify the world of finance with our comprehensive Finance course. From understanding banking systems to mastering personal financial planning, this course is designed to equip you with the skills to make informed financial decisions in personal and corporate settings.

Level 1 Certificate in Real Estate Principles and Practice Don't miss the chance to elevate your career with our Level 1 Certificate in Real Estate Principles and Practice. Seize the opportunity to master the market, outshine the competition, and become the tech-savvy real estate agent everyone needs. Enrol now - the property ladder won't climb itself Learning Outcomes: Gain a comprehensive understanding of the essential duties and responsibilities that underpin the role of a Real Estate Agents. Delineate the Spectrum of Real Estate Agent Specialisations. Learn to effectively organize and manage a Real Estate Agent's day-to-day activities using industry-standard tools and practices, ensuring a seamless flow of transactions and client interactions. Develop critical skills to appraise current listing strategies and employ innovative tactics that resonate with contemporary buyers and market demands. Construct and refine negotiation plans that are robust, client-centered, and designed to thrive in the fast-paced real estate environment. Leverage cutting-edge technology in real estate Operations; embrace and integrate the latest technological advancements in your practice to streamline processes More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Certificate in Real Estate Principles and Practice Course Syllabus Understanding Estate Agent: Master the roles, requirements, and competitive landscape of being a Real Estate Agent. Different Types of Estate Agents: Understand the roles of Rental Agents, Property Negotiators, and Property Managers in the Real Estate Agent profession. Getting Started on the Job: Learn organizational and professional strategies for success as a Real Estate Agent. Listing Property: Finding the Sellers: Acquire skills for listing appointments, handling offers, and closing deals as a Real Estate Agent. Valuation Process: Master the valuation, evaluation, and appraisal processes, and maintain client relationships as a Real Estate Agent. Real Estate Negotiations: Understand the negotiation process and the importance of effective communication for a Real Estate Agent.

Embark on a journey to master the multifaceted world of business with our comprehensive Business Studies course. From financial acumen to strategic analysis, and from human resources to contract law, equip yourself with the skills necessary to navigate and lead in the dynamic business landscape.

Certificate in Leadership and Team Skills Level 1 Explore the essentials of Leadership and Team Skills in this Level 1 Certificate course. Delve into diverse Leadership Styles, discover the art of Motivating and Managing Teams, and master Time Management. Gain insights into Financial Management, hone your Project Management skills, and excel in Performance and Talent Management, equipping you for effective leadership and team success. Learning Outcomes: Define various Leadership styles. Explain strategies for motivating and managing teams. Implement effective time management techniques in Leadership. Evaluate financial management principles in Leadership. Develop project, performance, and talent management skills in Leadership. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Certificate in Leadership and Team Skills Level 1 Course Syllabus Leadership Styles: Explore various leadership styles, including autocratic, democratic, transformational, and situational leadership, and understand their applications and impact on team dynamics. Motivating and Managing Teams: Learn effective strategies for motivating and managing teams, including team-building exercises, communication techniques, and conflict resolution skills. Time Management in Leadership: Develop time management skills tailored to leadership roles, including prioritization, delegation, and goal setting, to enhance productivity and efficiency. Financial Management in Leadership: Gain an understanding of financial management principles relevant to leadership positions, including budgeting, financial analysis, and resource allocation. Project Management in Leadership: Acquire project management skills essential for leaders, covering project planning, execution, monitoring, and successful project completion within scope, time, and budget constraints. Performance Management in Leadership: Learn to effectively assess and manage team performance through performance appraisals, feedback mechanisms, and performance improvement plans. Talent Management in Leadership: Explore talent acquisition, development, and retention strategies to build a high-performing team, align individual goals with organizational objectives, and foster professional growth within the team.

The Line Management course aims to provide individuals with comprehensive knowledge about the roles, responsibilities, and essential skills necessary to excel as a competent line manager.

Elevate your business acumen with our Mini MBA program. Explore key business theories, leadership, accounting, strategic management, and more. Position yourself to excel in the global business environment with this condensed, power-packed course.