8273 Organisation courses

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Equine Psychology: Basics of Training a Horse. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Equine Psychology: Basics of Training a Horse course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Equine Psychology: Basics of Training a Horse course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Equine Psychology: Basics of Training a Horse online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Equine Psychology: Basics of Training a Horse Module 01: Introduction to Equine Psychology Module 02: Equine Communicative Behaviour Module 03: Reproduction and Stallion Behaviour Module 04: Behaviour of Foals and Ponies Module 05: Training Horses Module 06: Horse-Human Relationships Module 07: Equines Environmental and Social Behaviour Module 08: Equine Locomotive Behaviour Module 09: Unusual and Problematic Behaviour Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Equine Psychology: Basics of Training a Horse course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Equine Psychology: Basics of Training a Horse course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Equine Psychology: Basics of Training a Horse course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

***A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up!*** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Financial Controller and Budgetary Control. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Financial Controller and Budgetary Control course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Financial Controller and Budgetary Control course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Financial Controller and Budgetary Control online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Financial Controller and Budgetary Control Module 01: The Concept of Financial Controller Module 02: Financial Statement Module 03: Financial Analysis Module 04: Ratio Analysis Module 05: Planning, Budgeting and Forecasting Module 06: Budgetary Control Module 07: Internal Control and Cash Module 08: Strategic Management Decision Module 09: Financial Audit Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Financial Controller and Budgetary Control course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Financial Controller and Budgetary Control course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Financial Controller and Budgetary Control course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

------------------------NEW YEAR SALE ENDS TODAY------------------------ Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to People Management Skills Level 3 including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Enhance your interpersonal skills and become respected as a sought-after Line Manager in any high-performing organisation. This People Management Skills Level 3 course provides the knowledge and tools you'll require to nurture and steer your staff to fruitful careers and performances. Written with the aid of industry experts, the comprehensive online modules coach you on how to perform every aspect of People Management. You will learn how to master appropriate disciplinary procedures, drive recruitment and induction, motivate teams and individuals, recognise outstanding performances, and develop a healthy culture and work environment. The contents will assist your personal development as well as your career progression. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. People Management Skills Level 3 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. People Management Skills Level 3 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take People Management Skills Level 3 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this People Management Skills Level 3: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills What other courses are included with this People Management Skills Level 3? Course 01: People Management Skills Level 3 Course 02: Leadership and Management Training Course Course 03: Team Building Masterclass Course 04: Effective Communication Skills Diploma Course 05: Resourcing and Managing Talent Course Course 06: Motivation Skills Course 07: Influencing and Negotiating Course 08: Workplace Confidentiality Course 09: Goal Setting Masterclass Course 10: Equality and Diversity Course 1: Conflict Management Curriculum ***People Management Skills Level 3*** Introduction to Human Resources Employee Recruitment and Selection Procedure Employee Training and Development Process Performance Appraisal Management Employee Relations Motivation and Counselling Ensuring Health and Safety at the Workplace Employee Termination Employer Records and Statistics Essential UK Employment Law How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this People Management Skills Level 3. It is available to all students, of all academic backgrounds. Requirements Our People Management Skills Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included You will get the Hard Copy certificate for the title course (People Management Skills Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included

Supervision plays a vital role in ensuring high-quality care for service users in the growing adult care sector. The Impact of Well-being on Performance in Supervision in Adult Care course offers a comprehensive understanding of how well-being affects performance and the strategies needed to foster a positive work environment. Our Supervision in Adult Care course will provide participants with the necessary tools to create a supportive and inclusive atmosphere in their workplace, benefiting both employees and service users. Learning Outcomes: Understand the principles, purpose, and scope of Supervision in Adult Care. Analyse various theories and models related to well-being and performance. Implement activities and processes to promote well-being on supervision in adult care. Identify internal and external factors influencing well-being and performance. Address power imbalance issues within Supervision in Adult Care settings. Evaluate the impact of well-being on performance on Supervision in Adult Care. Apply strategies to support and maintain well-being in supervision practices. Enhance overall effectiveness of Supervision in Adult Care through improved well-being. The problem many adult care supervisors face is the challenge of maintaining well-being while meeting the demands of their role. Balancing the needs of service users with the well-being of staff can be difficult, especially when factors such as power imbalances come into play. The Supervision in Adult Care course addresses these challenges and explores the impact of internal and external factors on well-being. This Supervision in Adult Care course promises to enhance the performance and effectiveness of those in supervisory roles within adult care settings. By understanding the relationship between well-being and performance, supervisors can make informed decisions leading to better outcomes for staff and service users. Whether you're an experienced professional or just started Supervision in Adult Care, our course will equip you with the knowledge and skills to positively impact your workplace. So don't miss this opportunity to improve the quality of care and supervision in your organisation - enrol today! Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is for individuals working in, or aspiring to work in, the adult care sector, particularly those in supervisory or managerial roles. It is suitable for care home managers, social workers, healthcare professionals, and support staff who are keen to improve their understanding of the impact of well-being on performance as a Supervision in Adult Care. By completing this Supervision in Adult Care course, participants will gain valuable insights into promoting well-being, addressing power imbalances, and enhancing the overall effectiveness of adult care supervision. Career path Adult Care Home Manager - £30-50k/year Social Worker - £24-40k/year Senior Care Support Worker - £20-30k/year Healthcare Manager - £30-55k/year Well-being Coordinator - £20-35k/year

Master the art of impactful report writing from start to finish with our comprehensive course, Report Writing 101. Learn the fundamentals, plan effectively, conduct thorough research, refine your writing skills, and enhance your creativity. From grammar to presentation, this course covers it all, ensuring your reports stand out with compelling content and professional polish. Boost your professional communication with Report Writing 101 today! Learning Outcomes: After successfully completing the Report Writing course, you should be able to: Master the fundamentals of report writing, including structuring, organisation, and clarity. Develop effective planning strategies to streamline the report writing process. Learn techniques for conducting thorough research and gathering relevant information. Enhance your writing skills, ensuring concise and persuasive reports. Gain a solid understanding of English grammar and punctuation specific to report writing. Acquire knowledge on incorporating tables, charts, and graphs to enhance report presentation. Develop creative thinking abilities to bring innovation to your report writing. Refine your written communication skills and master the art of crafting impactful reports with our comprehensive Report Writing 101: From Start to Finish course. This engaging program is designed to equip you with the essential tools and techniques necessary to excel in report writing, regardless of your background or industry. From understanding the fundamentals to polishing your final presentation, each module delves into the intricacies of report writing, providing you with the essential tools to excel in this essential skill. Through this course, you will learn the art of structuring and organising your reports effectively, ensuring clarity and coherence throughout. You will gain insights into planning strategies that streamline the writing process, enabling you to save time and produce high-quality reports. Additionally, you will develop persuasive writing skills, enabling you to convey your message concisely and convincingly. With a focus on grammar, punctuation, and visual aids, you will discover how to present your data in a visually appealing and professional manner. Whether you're a professional seeking to enhance your business communication or a student aiming to excel in academic writing, Report Writing 101 is your ultimate guide. Join us today and elevate your report writing skills to new heights, setting yourself apart as a proficient and effective communicator. Certification Upon completion of the Report Writing 101: From Start to Finish course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals who want to improve their report writing skills for business communication. Students who want to excel in academic report writing. Individuals looking to enhance their written communication abilities. Aspiring writers who want to develop their skills in creating impactful reports. Career path This Report Writing course will help you to pursue a range of career paths, such as: Business Analyst: £25,000 - £50,000 per annum. Researcher: £20,000 - £40,000 per annum. Project Manager: £30,000 - £60,000 per annum. Content Writer: £20,000 - £45,000 per annum. Marketing Coordinator: £20,000 - £35,000 per annum. Consultant: £30,000 - £70,000 per annum.

Discover the key to success in the Food & Beverage industry with our course on the "Importance of Hygiene and Safety." Learn in six comprehensive modules, covering everything from menu setting and event management to operations and customer satisfaction. Gain the knowledge needed to excel as a manager, ensuring the utmost safety and satisfaction for your customers. Enrol now to secure your spot and revolutionise your career in the UK's thriving food and beverage landscape. Learning outcomes: Understand the importance of maintaining hygiene and safety standards in the Food & Beverage industry. Develop a comprehensive knowledge of food and beverage service operations. Learn effective menu-setting techniques to enhance customer satisfaction. Gain insights into sales strategies and customer relationship management. Acquire event management skills to successfully organise and execute food and beverage events. Explore the responsibilities and key attributes of a successful manager in the industry. Enhance your career prospects in the dynamic world of Food & Beverage with our comprehensive course on the "Importance of Hygiene and Safety." In this course, designed specifically for the UK market, you'll delve into the critical aspects of maintaining hygiene and safety standards within the Food & Beverage industry. With 6 in-depth modules covering a range of essential topics, this course equips you with the knowledge to excel in your career. Throughout the Hygiene and Safety in Food & Beverage course, you'll explore various facets of the Food & Beverage industry, including menu setting, sales strategies, event management, and the responsibilities of a successful manager. Our carefully crafted content ensures a thorough understanding of industry best practices, emphasising the significance of hygiene and safety in delivering exceptional customer experiences. Whether you're a restaurant manager, event planner, or hospitality professional, this course will provide you with valuable insights to enhance your performance and contribute to the success of your organisation. Certification Upon completion of the Importance of Hygiene and Safety in Food & Beverage Industry course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hygiene and Safety in Food & Beverage course is perfect for: Aspiring professionals looking to enter the Food & Beverage industry and gain a comprehensive understanding of hygiene and safety practices. Current practitioners in the Food & Beverage industry seeking to enhance their knowledge and expertise in maintaining hygiene and safety standards. Restaurant managers and supervisors who want to ensure compliance with hygiene and safety regulations while delivering exceptional customer experiences. Event planners and coordinators in the Food & Beverage industry who want to strengthen their skills in organising safe and hygienic events. Career path This Hygiene and Safety in Food & Beverage course will be helpful for anyone looking to pursue a career as: Food and Beverage Manager £30,000 - £50,000 per annum Restaurant Manager: £25,000 - £40,000 per annum Event Coordinator: £20,000 - £30,000 per annum Hospitality Supervisor: £18,000 - £25,000 per annum Catering Manager: £25,000 - £40,000 per annum Banquet Manager: £20,000 - £35,000 per annum

*** Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Workplace Health and Safety course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Workplace Health and Safety bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Workplace Health and Safety course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Workplace Health and Safety and help you along your learning journey. Advanced audio-visual learning modules of these Workplace Health and Safety courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Workplace Health and Safety, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Workplace Health and Safety Diploma Course 02: Construction Site Management, Supervision and Safety Diploma Course 03: Noise and Hearing Protection Training Course 04: Lone Worker Safety Course Course 05: Electrical and Fire Safety Training - Level 2 Course 06: Ladder Safety Course 07: Manual Handling Level 2 Course 08: Working at Height Awareness Diploma Course 09: DSEAR Training Course 10: COSHH Training and Safety - Level 2 Course 11: Working in Risk Confined Spaces Level 4 Course 12: RIDDOR Training Course 13: Emergency First Aid and Incident Management at Work Course 14: Public Health Benefits you'll get choosing Apex Learning for this Workplace Health and Safety: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the Workplace Health and Safety course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free Hard Copy Certificate: Free The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Workplace Health and Safety expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Workplace Health and Safety Diploma Module 01 : Health & Safety at Work and the Laws Module 02 : Managing for Health & Safety Module 03 : Risk Assessment and Common Risks Module 04 : Workplace Health, Safety and Welfare Module 05 : Accidents and Ill Health at Work Module 06 : Electrical, Fire and Gas Safety Module 07 : Safety in Different Work Settings Module 08 : Work Equipment Hazards and Risk Control Module 09 : Other Health & Safety Hazards at Work Course 02: Construction Site Management, Supervision and Safety Diploma Introduction to Construction Management Project Life Cycle and Success Preliminary Site Investigation & Site Organisation Construction Site Layout Planning and Temporary Facilities Management Site Management Planning & Management of Equipment Construction Materials Management Stock Control Quality Assurance and Customer Care Legal Aspects of Contracting Human Resources Management Risk and Value Management Communications, Information and Documentation of Construction Course 03: Noise and Hearing Protection Training Module 1: The Concept of Noise and Hearing Protection Module 2: Identify, Assess and Control Noise at Workplace Module 3: Health Effects of Loud Noise Module 4: Safe Hearing Module 5: Noise Control Laws and Legislation Module 6: Hearing Conservation at Workplace Course 04: Lone Worker Safety Course Module 01: Basics of Lone Working Module 02: Lone Worker's Safety Laws Module 03: Risk Assessment Module 04: Safe Working System for Lone Working Module 05: Conflict Avoidance and Resolution Module 06: Reporting and Recording Incidents Module 07: Physical and Mental Well-being Module 08: First Aid and Workplace Safety for Lone Workers Course 05: Electrical and Fire Safety Training - Level 2 Module 01: Introduction and Basics Module 02: Introduction to Fire Safety Module 03: Voltage and Resistance Module 04: Capacitance and Capacitors Module 05: Safety Precautions Module 06: Fire Safety Legislation Module 07: Measures of Fire Safety Module 08: Fire Emergency: Evacuation Procedures Course 06: Ladder Safety Module 01: Introduction to Ladder Safety Module 02: Ladder Classifications and Uses Module 03: Pre-use Safety Inspections and Risk Assessment Module 04: Setting Up and Safe Use of Ladders Module 05: Placement Considerations and Securing a Ladder Course 07: Manual Handling Level 2 Introduction, Legislation and Guidance Manual Handling Hazards and Injuries Manual Handling Risk Assessments Controlling and Reducing the Risks Safe Lifting Techniques Course 08: Working at Height Awareness Diploma Module 01 : Introduction, Regulations and Duties Module 02 : Risk Assessment and Prevention Module 03 : Work at Height Equipment Course 09: DSEAR Training Introduction to DSEAR ATEX and Explosive Atmospheres General Safety Safe Working with Flammable Substances Equipment and Protection System Risk Assessment Course 10: COSHH Training and Safety - Level 2 COSHH Explained COSHH Regulations Health Problems Related to Hazardous Substances Identifying Hazardous Substances COSHH Risk Assessments Control Measures and Monitoring Implementing Control Measures Course 11: Working in Risk Confined Spaces Level 4 Module 1: The Law Module 2: Confined Space and the Dangers? Module 3: Safe Procedures Module 4: Communication, Emergencies and Paperwork Course 12: RIDDOR Training Module 1: Health & Safety at Work and the Laws Module 2: Managing for Health & Safety Module 3: Risk Assessment and Common Risks Module 4: RIDDOR Course 13: Emergency First Aid and Incident Management at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency Course 14: Public Health Module 01: Introduction to Public Health Module 02: Principles of Public Health Module 03: Understanding Epidemiology Module 04: Disease Control Module 05: Understanding Measures of Disease Frequency Module 06: Maternity and Childbirth Module 07: Environment and Public Health Module 08: Health System and Policy Module 09: Public Health and Ethics CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Workplace Health and Safety bundle. Requirements Our Workplace Health and Safety course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Workplace Health and Safety expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

The MOST DEMANDED PATHWAY are WAITING for YOU Service Helpdesk & Technical Support course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Service Helpdesk & Technical Support. Our course starts with the basics of Service Helpdesk & Technical Support and gradually progresses towards advanced topics. Therefore, each lesson of this Service Helpdesk & Technical Support is intuitive and easy to understand. Service Helpdesk & Technical Support Learning Outcomes: Learn how to manage voicemails and interoffice calls. There are several phone etiquette rules you should review. How to get better at making business calls. Relationship-building techniques over the phone. How to deal with a stiff collar and active listening. Editing internal business transactions. Using the phone to troubleshoot, putting record-keeping and file processes in place. Learn about communication and organisational skills. How to create timetables and plans that work. Along with the Service Helpdesk & Technical Support course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Curriculum Breakdown of the Course:- Managing Interoffice Calls and Voicemail Aspects of Phone Etiquette Business Telephone Skills Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Mail Services and Shipping Intra Organisation Dealings Problem-Solving over the Phone Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Relationship Management Effective Planning and Scheduling Invoicing/Petty Cash Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations. Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Service Helpdesk & Technical Support course. Requirements To enrol in this Service Helpdesk & Technical Support course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Service Helpdesk & Technical Support, such as- Customer Service Call Center Operator Emergency Caretaker Office Executive Production Manager Certificates Certificate of completion Digital certificate - Included Get a CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - Included Get a CPD accredited PDF certificate for Free. After successfully completing this Service Helpdesk & Technical Support course, you get a PDF and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

Overview Skilled Service Helpdesk & Technical Support Course are in high demand in the tech industry, and their supply is limited. Are you prepared to enter this exciting industry and start a rewarding, fast-paced career?We'll provide you the skills and information you need to succeed in all facets of service helpdesk administration and to boldly traverse the demanding world of technical support.This is a starting point for your career, not just a course. Consider resolving issues, overcoming expectation, and advancing your profession with companies that actively promote your abilities. Consider yourself as the tech-savvy hero who saves the day for your clients by overcoming obstacles.Realise your potential. Start your journey towards a fulfilling career in technical support and service helpdesk. Open up a world of options by joining now! How will I get my certificate? Upon successful completion of the Skilled Service Helpdesk & Technical Support Course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment on this Service Helpdesk & Technical Support Course. It is available to all students, of all academic backgrounds. Requirements Our Service Helpdesk & Technical Support Course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will enhance your CV and open you up to multiple sectors, such as : Tech Support Specialist: £20k - £40k per year Helpdesk Analyst: £25k - £45k per year Service Desk Manager: £30k - £55k per year Desktop Support Tech: £22k - £38k per year Customer Support Rep: £18k - £30k per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 16 sections • 16 lectures • 09:13:00 total length •Managing Interoffice Calls and Voicemail: 00:11:00 •Aspects of Phone Etiquette: 00:32:00 •Business Telephone Skills: 00:20:00 •Building Rapport Over the Phone: 00:25:00 •Inbound and Outbound Calls: 00:17:00 •Active Listening and Managing Tough Callers: 00:29:00 •Mail Services and Shipping: 00:26:00 •Intra Organisation Dealings: 00:36:00 •Problem Solving over the Phone: 01:05:00 •Record Keeping and Filing Systems: 00:29:00 •Business Writing Skills: 00:42:00 •Organisational Skills: 01:17:00 •Communication Skills: 00:26:00 •Customer Relationship Management: 00:43:00 •Effective Planning and Scheduling: 00:47:00 •InvoicingPetty Cash: 00:28:00

When managers have too many decisions to make, it can have a serious impact on the speed and efficiency of the organisation. When those decisions are commercial ones, the results can wreak havoc with the bottom line. Often the problem arises when those below them or in operational areas of the organisation aren't equipped or allowed to make a decision for themselves. Issues get passed back up and that wastes time. This programme provides a solution, giving your entire team the skills to: And most importantly, they'll be able to do this in line with the broader aims and commercial objectives of the business. By the end of the programme participants will be able to: Fully appreciate the importance of effective decision-making in business Use the five-step 'Stop, Think, Act!' decision-making process Stop leaping to conclusions Really understand the situations and decisions they are dealing with Identify good options Evaluate those options Make decisions and then put them into action Apply these tools and techniques to all their decisions in future 1 Understanding the business we work in What are the critical factors in our business? What is the SWOT analysis for our business? 2 Understanding what decision-making is 3 Background Culture of 'having to be doing' To change things we have to think about it! We are paid to make decisions! 4 Recognise the opportunity to make a decision 5 The 'Stop, Think, Act!' technique 6 STOP! Recognise the opportunity to make a decision Don't leap to conclusions Get ready to think Initial questions:Is this my decision? (Do I have the authority?)Who is this going to affect? (Do they need to be included?)When do I need to make the decision? (What's the timeline?) 7 THINK! The 3 Cs - making sure we understand the decisions we have to make What is the context of this decision?What is the overall situation?Why is this decision important?What do we need to achieve?What will success look like? Do I have clarity about the decision I need to make?Can I write it down?Can I express it clearly in two sentences? What are the criteria?What are the critical commercial factors that we will use to select our options?What will we use to measure the business success? 8 ACT! Identifying options What data do I need to collect?Issues with today's overloadIdentifying what will help you Select optionsHow many options?Must match your criteriaMust achieve success'Decision compass' exercise Analyse optionsTabular methodRisk analysis (likelihood v effect)Head, heart and gut (is there any organisational history/bias that we are up against?) Making your decision Taking it to actionFirst actionsPlanning how to make it happen