389 Organisation courses in Pontypool

This course is suitable for Solid Fuel engineers who are looking to re-new their previous certification. Our Initial course is available through this link: https://www.citytraining.com/w/courses/21-solid-fuel-initial Dry - 1 Day Wet - 2 Days Our courses are accredited by OFTEC and certified by Cert-ain, but this does not stop you from renewing or achieving accreditation from HETAS and similar bodies, saving you money on training costs too. What's included? DryOFT15-108(D) - Installation, commissioning, and servicing of solid fuel burning appliances (dry space heating).OFT18-108(S) - Service, maintenance, repair, or commissioning of solid fuel burning appliances. WetAs above [OFT15-108(D) & OFT18-108(S)].OFT15-108(W) - Installation, commissioning, and servicing of solid fuel burning appliances with space heating and hot water heating. Prerequisites Category 1 - RENEWAL (this course) Applicants in this category are regarded as experienced Solid Fuel technicians holding one of the following - they will need to provide an original certificate as evidence to the Assessment Centre prior to taking OFTEC assessments:  OFTEC OFT15-108D (category 1 status for OFT15-108D and OFT18-108S) OFT15-108W (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S) OFT18-108S (category 1 status for OFT18-108S only) HETAS H003 AND H006 (category 1 status for OFT15-108D and OFT18-108S) H004 AND H006 (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)H005 (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S) H009 (category 1 status for OFT18-108S only) BPEC Solid Fuel Installer (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S) CITY & GUILDS Level 3 NVQ Diploma in Domestic Plumbing and Heating (6189) - must include Solid Fuel pathway (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)Level 3 Diploma in Plumbing and Domestic Heating (9189-03) - must include Solid Fuel pathway (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S) Category 2 (Heating Engineer - Other Fuel) - (Initial Only)Applicants in this category are regarded as holding a nationally recognised qualification in a trade associated with Solid Fuel work; candidates must provide relevant qualifications to support entry: For those looking to expand into Solid Fuel, please visit our Solid Fuel Initial page! DryOFTEC technician with scope of work categories 101,102 or 105Eor - Registered Gas Safe or RGII operativeor - Registered member of GOMCS, APICS, NACS, NIACS, CSAI, ICS, CSA or NACEor - evidence of formal qualifications: City & Guilds 6129/6035 and 6089, or QCF 6189;or - (United Kingdom) N/SVQ Level 2/3 in plumbing or equivalent earlier certification that provides evidence of competenceor - (Republic of Ireland) FETAC Level 5 in plumbingor - HETAS H003 Dry Appliance Installer courseor - BPEC Solid Fuel Installer or Solid Biomass courseor - APHC Installation of Solid Fuel Appliances and Heating Systems Fed by Solid Fuel in Domestic Appliances courseor have relevant qualifications, skills and experience gained from working in a related trade such as Plumbing / Heating / Ventilation / Refrigeration / Air-Conditioning / Gas Fitting or servicing. Applicants must provide evidence of this related experience to the Assessment Centre. The evidence must consist of, as a minimum, the following:Name and address of the business(s) providing the related experience.The types of related work undertaken (minimum 4/5 jobs). Wet Compulsory: OFTEC OFT15-108D AND (United Kingdom) - N/SVQ Level 2/3 in plumbing or equivalent earlier certification that provides evidence of competence (Republic of Ireland) - FETAC Level 6 in plumbing or - evidence of OFTEC 101 or 105E; or - evidence of formal qualifications: City & Guilds 6035 and 6089, or QCF 6189; or - HETAS H004 Wet Appliance Installer course or - BPEC Solid Biomass course or - Gas Safe Registered Operative holding a current CENWAT category or - RGII Registered Operative holding a current GID category All Category 2 candidates must also undertake training at an OFTEC approved training centre. The training must consist of training utilising the current OFTEC Technical Book. The possession of the OFTEC Technical Book prior to training and subsequent assessment is mandatory. Category 3 (New to Industry - Dry Only) - (Initial Only) Applicants in this category are regarded as new to the Solid Fuel industry, and do not hold any national qualifications in a related field nor have any related work experience. Application conditions for this category require that the Category 3 applicant must obtain experience with a business which is willing to provide an auditable extended Solid Fuel training programme incorporating both On and Off the Job components with organisational support prior to the applicant taking OFTEC training and assessment. Evidence of the contents of the programme detailing the Off the Job training and On the Job experience must be presented to the Assessment Centre as above. 4 to 5 jobs are required as a minimum for your portfolio.

If you run a small, tight-knit team, this course is tailored to help you get the most from the group.

Leadership is about 'getting stuff done'. This course concentrates on just that. In a complicated world, it helps leaders to ensure that the right stuff gets done at the right time and in the right way.

The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.

Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen - 1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it’s clients, it’s workforce and it’s Leaders 2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke ‘Ushering the Team Back to the Workplace’ workshop. Programme Outline Below is a template of an actual Programme that has been delivered very successfully for clients such as the NHS; Claranet; Jotun Paints & Workspace. This, however, can be modified to suit any group or size. It will be designed to reflect the Organisation’s preferred Hybrid working framework and communication systems. The options of having the innovative Real Play technique to help handle delicate conversations is especially effective. The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully. Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day. The objectives include: Making the transition back to working as a collaborative team Enhancing the Leadership skills of the team Reviewing/establishing the Hybrid working protocols Galvanising the Team spirit Maintain inclusivity among full-time; part-time and Region based team members Energising and motivational Fun! Exercise – Round the Bend The team are to follow the instructions delivered as they walk (and jump) through the route – always keeping a safe distance apart. The instructions become more complicated as they progress. Debriefing points: Dealing with Change Attention to Detail Adapting approach Optimising results Exercise - Number Crunch (3 x Cohorts of 12/13) The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline. Debriefing points: Support and co-ordination Strategy and planning Adapting approach Optimising results Tutorial – Team Dynamics Tuckman model Phases of Development towards Maturity Exercise - Juggling (3 x Cohorts of 12/13) The group(s) will be invited to optimise the number of ‘clients’ (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group’s preparation and approach to a variety ‘customers’ needs. Debriefing points: Ensuring effective communication Clarifying the approach for dealing with the unexpected Setting expectations and reviewing delivery Treating every colleague with care and respect Tutorial - Email Etiquette The primary standards – best practices ABSURD model Preparation and planning Top Tips World Cafe The team are split into 5-6 sub-groups – each with a specific review focus:- What recommendations do you have to engage the team back into the Workplace? How do we ensure the framework is efficient? What are the best ways to optimise team working strategically when most/all team members are in the office? What potential barriers are there? How do we accommodate for the Regional team members? What are the benefits to bringing the team back to the workplace? Each session has 2 – 3 rounds with each table’s ‘host’ sharing feedback for applying to the Team Action Plan – or Charter. Debriefing points: Each Syndicate’s recommendations and capture the key actions they generate 'Real Play' We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer. Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied. The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers Assign 24 x ‘Directors’ (4 for each Player – Phil & Julia – for each Real Play. Potential Real Play Scenarios: Engaging with a team member as to how the new working plans will be applied. Overcoming concerns to the new working practices/framework Addressing issues where a team member feels excluded from the teamworking practices/culture Debrief the Programme Individual Action Plans Team Priorities for application into the workplace

Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement

One of our greatest strengths is our ability to tailor any of our open management courses to the needs and requirements of different businesses in different industries. We understand that whilst our open management training courses provide a wealth of knowledge in their particular area of focus, not all of it may be relevant for your business and the particular industry you operate in.Rather than making delegates sit through management training that is irrelevant to their job role, we offer bespoke management training where we tailor the course to cover the specific needs of your organisation, ultimately relieving the inevitable boredom and "switching off" that would come with having to sit through training that a person knew they would not need. Why choose us for your bespoke management training needs? We have provided tailored, bespoke management training courses to some of the largest organisations in the UK. Using our acquired experience and knowledge of running these courses, we will be able to work with you to create a bepoke management training programme that delivers a significant return on investment, both in terms of tangible and intangible results. ILM accredited management training courses Because we charge a daily training rate rather than a per delegate fee, if you have a number of delegates requiring management training, a bespoke management training course can often be less expensive than putting them all on an open course. A number of courses have been accredited by the ILM, which means you can be assured as to the standard of the course content and delivery. For more information on these, please see our page on ILM Management Training. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Interested in finding out more about bespoke management training? Between us, we can come up with a training plan which will provide relevant, bespoke management training for your delegates which will maximise the return on both your time and cost. We are happy to come to your premises or arrange training facilities nearer to your location if this would be more convenient. Feedback Below is a small selection of past feedback for our management training and development courses and programmes: "Excellent instructor. I looked forward to our monthly lectures knowing that I would have a good laugh but also that I would learn more about the subject and myself. He has been very helpful to me and the rest of the students, not just during the lectures but often in his own time. His enthusiasm for all of the subjects covered during the course was evident throughout, which again helped me to enjoy and understand the subjects and lectures.  If I get the chance in future to attend a further course with you, I would jump at the chance."Senior Acquisitions SurveyorGalliford Try "A very accomplished trainer and someone who I would very much like to be involved in our business training going forward. The feedback I have had from all levels of our team structure is excellent."Group HR OperationsEADS Personnel Services UK "Phil has a lot of energy which he throws into the course. This visably broke down resistance and attendees entered into the exercises wholeheartedly."Senior QSBullock Construction Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include: Presenter self-awareness Essential cultural etiquette Powerful PowerPoint strategies for second-language speakers Linguistic mindfulness A new understanding of ‘less is more’

This course enables learners to logically and clearly work through the risk management process, from being aware of the relevant legislation, identifying hazards, assessing risk and onwards through risk reduction, balancing risk against individual choice, and the importance of recording keeping. It aims to increase learner awareness of both their responsibility and their organisation's responsibility, for meeting industry standards and keeping service users, staff, and workplaces safe.