Take your knowledge to the next level with EnergyEdge course on Layer of Protection Analysis (LOPA). Enroll now to advance your career.
Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.
Basic Life Support (BLS) and Safe use of AED training
Effective report writing, the exchange of information, ideas, opinions and decisions between people at all levels, internally and externally, makes a vital contribution to organisational success.
In the world of equestrian sports and care, unique challenges and risks are ever-present. That's why NR Medical Training presents our tailored Equestrian First Aid and Trauma course, designed especially for riders, horse trainers, stable staff, vets, and anyone involved in the equine field. Taught by experienced Paramedics and EMTs who have seen and managed everything on the course. Spanning a comprehensive 2-day workshop, this hands-on, face-to-face course provides real-world solutions to real-world problems. Whether it's handling a sudden injury during a riding session or managing a complex trauma situation, our course offers you the skills, insights, and confidence to act appropriately.
In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals
Building Confidence, Self Worth & Friendships Making Tracks is for children with additional needs and their families, allowing them access to an inclusive and sensory rich environment. Developing confidence and self esteem, motivation to learn and improving self worth. This group is based around the children and their needs. Our highly skilled staff work with children and their families, to encourage growth in a supportive and nurturing environment. Activities include outdoor play and learner led activities such as den building, campfire cooking and exploration. How To Access Our Alternative Schooling Sessions Making Tracks, our alternative schooling sessions, are open to all children of school age and currently takes place on a Tuesday during term time from Group One 10am - 12pm Group Two 1pm - 3pm. Each session costs £5.00 Making Tracks can be paid for through your Educational Health Care Plan. Book Now To discuss your child’s needs, or to organise One to One session please contact us. Why Choose Nature for your child? Whatever the reason children come to the woods to access our programmes, we aim to incorporate the forest school ethos into all our activities and sessions, offering a learner-centred approach wherever possible. In line with forest school objectives, we strive to use their Badger Forest School experience to help children overcome their previous experiences and become positive and pro-active learners. As an organisation with trauma-informed status, our Nurture Programme is specifically designed to support emotional wellbeing as we believe this best supports a child’s development and aids their return to a school setting on a full-time basis. Children are assisted to understand their emotions, their triggers and their behaviours, so that they can learn self-regulation and management techniques. They build trusted relationships with staff which enables therapeutic conversations to happen. The outdoors environment and associated skills building offers children the opportunity to succeed which helps develop confidence, self-esteem and identity. All-weather outdoor learning generates motivation and resilience, as well as helps relieve passivity, stress and anxiety. In terms of academic learning, sessions deliver a wide range of activities designed to develop the child’s concentration, practical skills, fine and gross motor development, problem solving, language and communication skills, and expand their understanding of the natural world. Activities might include: Shelter building Fire lighting and cooking on an open fire Tool use Studying wildlife Rope and string work Art and sculpture work Sensory activities Developing and discussing stories Creating and completing obstacle courses Activities frequently incorporate opportunities for working on literacy or numeracy skills, and additionally, we can work towards including some elements of the National Curriculum if this is a priority for the client, as many of our staff are teacher trained or have experience working in schools.
Mediation for Managers Training
This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the basic concepts of good procurement practice Apply a range of tools and techniques for developing scopes of work and specifications Apply various methods to select and evaluate suppliers Develop robust contract award strategies Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value Develop appropriate procurement strategies depending on risk and value Appreciate the legal aspects of procurement 1 Welcome Introductions Aims and objectives Plan for the day 2 The basics of procurement The concept of total cost of ownership v price The procurement cycle The roles of the customer and the contractor Impact upon profit 3 Specification process Importance of effective specifications Specification development process Types of specification Team approach Use of performance specifications Early supplier involvement (ESI) / early contractor involvement (ECI) 4 Quality Concepts and practices Defining 'fit for purpose' Conformance to requirements Compliance to standards Role of the supplier Quality assurance tools and techniques 5 Procurement methods RFP RFQ ITT Negotiated procurement Strategic partnerships Outsourcing 6 Tendering How to undertake a formal tendering process Business case to award Critical stages in the process Risks and benefits 7 Tender evaluation How to undertake a quotation analysis Tools of analysis Use of VFM models Role of the customer Comparisons around cost, quality, and delivery 8 Supplier selection and evaluation Developing critical selection criteria Using the 10Cs model Importance of effective selection process Weighting systems Importance of validity and evidence 9 Capital equipment procurement Life cycle cost issues Payback calculations Compatibility issues Maintenance and training issues After-sales support 10 Supplier relationships Corporate social responsibility issues Communication 360 feed-back Open and ethical Initial understanding Clear and fair terms and conditions 11 Close Review of key learning points Personal action planning