434 Organisation courses in Esher

Mediation for Managers Training

This first aid at work course is ideal for organisations whose needs assessment has identified a requirement for additional first aid training, such as having employees with a disability or a medical condition. In addition to the topics covered on an emergency first aid at work course, this course covers treatment for a variety of injuries and medical conditions. For more information click on the tabs below, or get in touch, we’d be more than happy to answer any queries. At Immerse Training we pride ourselves on offering First Aid and Pre-Hospital Care Training that meets your specific needs. All our courses meet the requirements of the relevant awarding body. On top of that, we are more than happy to create bespoke elements that tailor each programme to suit your first aid or care responsibilities. Qualification Information This qualification and learning outcomes are based on the recommendations of: The Resuscitation Council (UK) Skills for Health Assessment Principles for First Aid Qualifications Course Content Following this course students will be able to Understand the role and responsibilities of a first aider. Be able to administer first aid to a casualty with injuries to bones, muscles and joints. Assess an incident. Be able to administer first aid to a casualty with suspected head and spinal injuries. Manage an unresponsive casualty who is breathing normally. Be able to administer first aid to a casualty with suspected chest injuries. Manage an unresponsive casualty who is not breathing normally. Be able to administer first aid to a casualty with burns and scalds. Be able to recognise and assist a casualty who is choking. Be able to administer first aid to a casualty with an eye injury. Be able to manage a casualty with external bleeding. Be able to administer first aid to a casualty with sudden poisoning. Be able to manage a casualty who is in shock. Be able to administer first aid to a casualty with anaphylaxis. Be able to manage a casualty with a minor injury. Be able to provide first aid to a casualty with suspected major illness. Be able to conduct a secondary survey. Who should attend? This qualification is for people who deal with first aid at work. Enabling them to be workplace first aiders under the Health and Safety (First Aid) Regulations 1981. This qualification is also for people who have a specific responsibility at work, or in voluntary and community activities. This will allow them to provide basic first aid to people in a range of situations. Pre-requisites Students must be at least 14 years old on the first day of training. Assessment and Certifications Assessment of this course is continuous and includes two theory/multiple choice question papers. Successful students will receive an Immerse Training Certificate, which is valid for three years. This certificate will be issued by Qualsafe, the awarding body for Immerse Training. Additional Information Completion of the Level 3 Award in First Aid at Work includes 3 credits at Level 3 of the Regulated Qualifications Framework (RQF). Workplace First Aid Courses First Aid courses for employers and employees. Our workplace courses are fully accredited, registered and meet Health and Safety Executive (HSE) guidelines. From 1 day Emergency First Aid at Work (previously appointed person) to 3 day First Aid at Work courses. We specialise in on-site courses at your workplace, tailored to the specific risks associated with your business.  All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.

Effective cross-cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives An intensive 3-day training course from one of the leading providers of cross- cultural leadership and management training. Designed for individuals wishing to develop and their skills in managing and leading in a cross-cultural environment. Introduction Created specifically for the cross‐cultural workplace setting and utilising a blend of interactive role play, DVD presentations and case‐study based discussion, the course provides comprehensive skills training for anyone who must manage or lead a cross‐cultural team or employees. Trainer The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a qualified workplace psychologist with over 30 years experience . Tony has worked in over 40 countries. He is a Certified Employee Assistance Professional (CEAP) and Associate Lecturer at the Aberdeen Business School. He holds degrees in Psychology, Behavioural Sciences and Work‐ place Education and trains throughout the UK, Europe, The Middle East & Asia. Tony has worked with some of the world’s leading companies over the past 30 years including; Diageo, Dolphin Energy, DuPont, Gulf Offshore, Halliburton, Hewlett‐Packard, ICI, ING Group, Kuwait Petroleum, Lend Lease, McDonalds, National Australia Bank, PetroChina, Pfizer, Qatar Petroleum, Royal Bank of Scotland, Shell, 3M, Coca Cola and Microsoft. He was also the senior consultant to the Sydney 2000 Olympic Games. Tony has also been interviewed in publications as diverse as Rolling Stone and the Reader’s Digest. He has appeared on CNN, BBC, Trans‐World Sport and many international television and radio stations. The Course The world of business has no borders. Nationalisation, globalisation and the growth of multi‐national corporations introduces challenges which managers and leaders must address. Effective cross‐cultural management and leadership demand an understanding of the complexities of culture from structural, political, social and psychological perspectives. The aims of the course are to explore the meaning and psychology of culture; to understand the impact of culture on management and leadership; to identify the areas in which cultural differences present a challenge in managing and leading employees in a multicultural environment; and finally to become more self ‐aware in cultural understanding, individual biases and assumptions and to understand the implications these have on our work. A vital course for any manager or leader work‐ ing in a multi‐cultural environment Covers the managerial, social and psychological aspects of culture Develop your cross‐cultural leadership & management skills in a fun and informative environment Discover best‐practice in diversity management and cross‐cultural communication Appreciate current business issues related to managing and leading in a cross‐cultural environment Comments from previous participants: “ ...one of the best courses I have ever attended!”“ I can’t believe how much I learnt. As an experienced expat, I thought I knew it all, this course truly expanded my people management skills”“ “...the trainer was excellent and the individual feedback and advice fantastic”“ This course will make me a better HR Manager, I have new skills I can use every day in dealing with all staff globally”   This course can be conducted on-site at your location for groups of up to 15 participants The Objectives By the end of the course, the delegates will be able to: Illustrate examples of stereotypes and stereotyping Formulate a business case for cultural diversity in their workplace List Hofstede’s five value dimensions Explain in his/her own words the meaning of each of the five value dimensions Evaluate the risks involved in international assignments The Delegates All supervisors, middle managers , department heads and senior managers Human resource personnel including HR Business Partners All staff interested in developing cross‐cultural skills The Benefits Appreciate the importance and meaning of culture Learn about the psychology of culture Develop your cross‐cultural leadership & management skills Discover how to manage and lead diverse employees in a multi‐cultural environment Appreciate current issues in international business related to managing people The Course Day 1: The Meaning and Psychology of Culture Our world today ‐ the importance of demographics Dimensions of culture Hofstede’s five value dimensions Workplace and organisational culture Stereotypes and stereotyping Cross‐cultural communication Body‐language and culture Day 2: Managing and Leading Diverse Employees Developing a global mindset Culture and strategy Managing in multi‐national companies Multi‐cultural teams and teamwork International assignments and global career development Culture shock and global working Culture and decision‐making

Peering demystified training course description A concise overview course covering The Internet and peering. Particular emphasis is placed on the structure of the Internet, how IXs benefit the Internet, IX architectures, peering and the technical buzzwords behind the IX services. What will you learn Describe the structure of the Internet Explain the role of RIPE, ARIN and IXs in the Internet Explain how IXs connect ISPs and the benefits of using IXs. Describe peering from a technical perspective including the role of BGP and AS's. Peering demystified training course details Who will benefit: Non technical staff working for Internet companies. Prerequisites: None. Duration 1 day Peering demystified training course contents IP and routers IP as glue. What is a router? How routers join networks, benefits and disadvantages of routers, default gateways, routing tables, routing protocols. Addressing IP address format, rules of IP addressing, where to get IP addresses. Subnetting and groups of IP addresses. The Internet What is the Internet? The big picture, IP basics, registering IP addresses, DNS and registering domain names, whois, The IAB, IANA, ICANN, RIPE and other Internet organisations. ISPs Top ISPs, Tier 1, Tier 2 and Tier 3 ISPs, backbone providers, circuit providers, content providers, virtual ISPs, the internal network of ISPs. Customer connections to ISPs (DSL, Leased lines, MPLS…) ISP to ISP connections: Peering points Public peering versus private peering, NAPs, Internet Exchanges, Metropolitan Area Exchanges, LINX, other major peering points, the geography of the Internet. BGP and ASNs. How to peer. IRRs. IX architecture Ethernet switching.

Level 6 NVQ Diploma in Construction Site Management

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

In the world of equestrian sports and care, unique challenges and risks are ever-present. That's why NR Medical Training presents our tailored Equestrian First Aid and Trauma course, designed especially for riders, horse trainers, stable staff, vets, and anyone involved in the equine field. Taught by experienced Paramedics and EMTs who have seen and managed everything on the course. Spanning a comprehensive 2-day workshop, this hands-on, face-to-face course provides real-world solutions to real-world problems. Whether it's handling a sudden injury during a riding session or managing a complex trauma situation, our course offers you the skills, insights, and confidence to act appropriately.

This course will provide an opportunity to begin to understand what commercial and financial awareness means and the importance of everyone in thinking commercially.

This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the basic concepts of good procurement practice Apply a range of tools and techniques for developing scopes of work and specifications Apply various methods to select and evaluate suppliers Develop robust contract award strategies Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value Develop appropriate procurement strategies depending on risk and value Appreciate the legal aspects of procurement 1 Welcome Introductions Aims and objectives Plan for the day 2 The basics of procurement The concept of total cost of ownership v price The procurement cycle The roles of the customer and the contractor Impact upon profit 3 Specification process Importance of effective specifications Specification development process Types of specification Team approach Use of performance specifications Early supplier involvement (ESI) / early contractor involvement (ECI) 4 Quality Concepts and practices Defining 'fit for purpose' Conformance to requirements Compliance to standards Role of the supplier Quality assurance tools and techniques 5 Procurement methods RFP RFQ ITT Negotiated procurement Strategic partnerships Outsourcing 6 Tendering How to undertake a formal tendering process Business case to award Critical stages in the process Risks and benefits 7 Tender evaluation How to undertake a quotation analysis Tools of analysis Use of VFM models Role of the customer Comparisons around cost, quality, and delivery 8 Supplier selection and evaluation Developing critical selection criteria Using the 10Cs model Importance of effective selection process Weighting systems Importance of validity and evidence 9 Capital equipment procurement Life cycle cost issues Payback calculations Compatibility issues Maintenance and training issues After-sales support 10 Supplier relationships Corporate social responsibility issues Communication 360 feed-back Open and ethical Initial understanding Clear and fair terms and conditions 11 Close Review of key learning points Personal action planning

Our 2 day course will enable students who have successfully completed a Level 3 Award in First Aid at Work (QCF or RQF) to re-certify. This first aid at work course is ideal for organisations whose needs assessment has identified a requirement for additional first aid training, such as having employees with a disability or a medical condition. In addition to the topics covered on an emergency first aid at work course, this course covers treatment for a variety of injuries and medical conditions. For more information click on the tabs below, or get in touch, we’d be more than happy to answer any queries. At Immerse Training we pride ourselves on offering First Aid and Pre-Hospital Care Training that meets your specific needs. All our courses meet the requirements of the relevant awarding body. On top of that, we are more than happy to create bespoke elements that tailor each programme to suit your first aid or care responsibilities. Qualification Information This qualification and learning outcomes are based on the recommendations of: The Resuscitation Council (UK) Skills for Health Assessment Principles for First Aid Qualifications Course Content Following this course students will be able to Understand the role and responsibilities of a first aider. Be able to administer first aid to a casualty with injuries to bones, muscles and joints. Assess an incident. Be able to administer first aid to a casualty with suspected head and spinal injuries. Manage an unresponsive casualty who is breathing normally. Be able to administer first aid to a casualty with suspected chest injuries. Manage an unresponsive casualty who is not breathing normally. Be able to administer first aid to a casualty with burns and scalds. Be able to recognise and assist a casualty who is choking. Be able to administer first aid to a casualty with an eye injury. Be able to manage a casualty with external bleeding. Be able to administer first aid to a casualty with sudden poisoning. Be able to manage a casualty who is in shock. Be able to administer first aid to a casualty with anaphylaxis. Be able to manage a casualty with a minor injury. Be able to provide first aid to a casualty with suspected major illness. Be able to conduct a secondary survey. Who should attend? This qualification is for people who deal with first aid at work. Enabling them to be workplace first aiders under the Health and Safety (First Aid) Regulations 1981. This qualification is also for people who have a specific responsibility at work, or in voluntary and community activities. This will allow them to provide basic first aid to people in a range of situations. Pre-requisites Students must be at least 14 years old on the first day of training. Students must be in possession of an in date First Aid at Work Certificate. Assessment and Certifications Assessment of this course is continuous and includes two theory/multiple choice question papers. Successful students will receive an Immerse Training Certificate, which is valid for three years. This certificate will be issued by Qualsafe, the awarding body for Immerse Training. Additional Information Completion of the Level 3 Award in First Aid at Work includes 3 credits at Level 3 of the Regulated Qualifications Framework (RQF). Workplace First Aid Courses First Aid courses for employers and employees. Our workplace courses are fully accredited, registered and meet Health and Safety Executive (HSE) guidelines. From 1 day Emergency First Aid at Work (previously appointed person) to 3 day First Aid at Work courses. We specialise in on-site courses at your workplace, tailored to the specific risks associated with your business.  All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.