24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
Ever felt suffocated amidst chaos? Introducing 'Decluttering for a Simpler Life: Organisational Strategies', the ultimate guide to clearing clutter and leading a peaceful, harmonious existence. This course does not merely teach you how to organise a room; it moulds a mindset of lasting simplicity and mental serenity. Journey through methodical modules, from grasping the basics of decluttering to sustaining it for different lifestyles. By the end, you'll appreciate the art of decluttering not just as a chore but as an invigorating life practice that boosts mental well-being. Learning Outcomes Understand the fundamental principles of decluttering and its significance in daily life. Acquire tailored techniques to declutter every room, ensuring efficiency and effectiveness. Identify the profound connection between decluttering and enhanced mental well-being. Learn sustainable methods to keep clutter at bay, adapting them to diverse lifestyles. Master strategies for maintaining long-term organisation and preventing accumulation. Why buy this Decluttering for a Simpler Life: Organizational Strategies? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Decluttering for a Simpler Life: Organizational Strategies there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Decluttering for a Simpler Life: Organizational Strategies for? Individuals keen on adopting a minimalist lifestyle. Anyone struggling with managing excessive possessions and seeking tranquillity. Homeowners wanting to revamp living spaces with simplicity and order. Mental health advocates aiming to understand the correlation between decluttering and well-being. Environmental enthusiasts in search of sustainable decluttering methods. Prerequisites This Decluttering for a Simpler Life: Organizational Strategies does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Decluttering for a Simpler Life: Organizational Strategies was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Professional Organiser: £20,000 - £35,000 annually Home Staging Expert: £25,000 - £50,000 annually Lifestyle Consultant: £30,000 - £55,000 annually Minimalist Interior Designer: £25,000 - £60,000 annually Sustainability Advisor: £30,000 - £50,000 annually Mental Well-being Coach: £28,000 - £53,000 annually Course Curriculum Module 01: Introduction to Decluttering and Organising Introduction to Decluttering and Organising 00:15:00 Module 02: Room-by-Room Decluttering Room-by-Room Decluttering 00:19:00 Module 03: Decluttering Techniques and Strategies Decluttering Techniques and Strategies 00:10:00 Module 04: Decluttering and Mental Well-being Decluttering and Mental Well-being 00:13:00 Module 05: Sustainable Decluttering Sustainable Decluttering 00:14:00 Module 06: Decluttering for Different Lifestyles Decluttering for Different Lifestyles 00:11:00 Module 07: Maintenance and Long-Term Organisation Maintenance and Long-Term Organisation 00:10:00
Description For some years, the UK financial regulators have been placing expectations on firms to treat their customers fairly and with plenty of care. This includes vulnerable clients, or those defined by the FCA as individuals 'who, due to their personal circumstances, [are] especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.' Throughout this course, you will gain insight into the definition of vulnerable clients and how your company can better cater to this group's needs, preferences, and personalities. More specifically, by the end of this course, you will be able to: ï Know how vulnerable customer management started. ï Understand what vulnerability means. ï Recognise traits of vulnerability. ï Demonstrate an awareness of the 4 key pillars of vulnerability and how the UK financial regulators think you can help manage vulnerable customers in your organisation. Training Duration This course may take up to 2 hours to be completed. However, actual study time differs as each learner uses their own training pace. Training Method The course is offered fully online using a self-paced approach. The learning units consist of reading material. Learners may start, stop and resume their training at any time. At the end of each session, participants take a Quiz to complete their learning unit and earn a Certificate of Completion upon completion of all units. Accreditation and CPD Recognition This programme has been developed by the London Governance and Compliance Academy (LGCA), a UK-recognised training institution. Registration and Access To register to this course, click on the Get this course button to pay online and receive your access instantly. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. If you wish to receive an invoice instead of paying online, please contact us at info@lgca.uk.
In today's dynamic landscape, starting a business or social enterprise is not just about profit; it's about making a meaningful impact. The Stone Soup Approach course equips individuals with essential skills to navigate this terrain. Understanding social entrepreneurship is crucial as it blends business acumen with societal welfare. Through modules like Introduction to Social Enterprise and Entrepreneurship, Establishing Your Organisation, and Managing Funds, participants grasp the fundamentals of sustainable ventures. Learning to create a brand and manage a social enterprise ensures credibility and longevity in the market. This course is indispensable, offering practical insights applicable in daily life and professional endeavors. In the UK job market, where such skills are highly sought-after, completion of this course enhances employability. The median salary for roles in this sector averages £30,000 annually. As the demand for socially conscious ventures rises steadily, with an increase of 10% annually, the Stone Soup Approach course becomes a strategic investment for aspiring entrepreneurs and changemakers alike. Key Features: CPD Certified Starting a Business course Free Certificate from Reed CIQ Approved Starting a Business course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Social Enterprise and Entrepreneurship Module 02: Establishing Your Organisation Module 03: Creating a Brand Module 04: Managing Funds Module 05: Managing a Social Enterprise Learning Outcomes: Analyze Social Enterprise fundamentals for strategic entrepreneurial decision-making. Develop effective organisational structures for successful business or social enterprises. Craft compelling brand strategies aligning with the Stone Soup Approach ethos. Apply financial management techniques for efficient resource allocation in your enterprise. Implement strategies to balance social impact and business sustainability effectively. Demonstrate proficiency in overseeing and adapting to the unique challenges faced. CPD 10 CPD hours / points Accredited by CPD Quality Standards Starting a Business or Social Enterprise - The Stone Soup Approach 1:15:00 1: Module 01: Introduction to Social Enterprise and Entrepreneurship Preview 15:21 2: Module 02: Establishing Your Organisation 15:01 3: Module 03: Creating a Brand 12:55 4: Module 04: Managing Funds 14:43 5: Module 05: Managing a Social Enterprise 16:00 6: CPD Certificate - Free 01:00 Who is this course for? This Starting a Business or Social Enterprise - The Stone Soup Approach course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Starting a Business or Social Enterprise - The Stone Soup Approach. Moreover, this course is ideal for: Aspiring Entrepreneurs seeking to merge business success with social impact. Individuals with a passion for creating positive change through entrepreneurship. New Business Owners aiming for sustainable impact in their ventures. Social Innovators looking to establish and manage impactful enterprises. Those eager to cultivate a brand that reflects their social values. Requirements There are no requirements needed to enrol into this Starting a Business or Social Enterprise - The Stone Soup Approach course. We welcome individuals from all backgrounds and levels of experience to enrol into this Starting a Business or Social Enterprise - The Stone Soup Approach course. Career path Social Enterprise Manager - £25K to 45K/year Community Development Officer - £20K to 35K/year Social Innovation Consultant - £30K to 60K/year Impact Investment Analyst - £35K to 55K/year Corporate Social Responsibility Manager - £35K to 60K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction 00:23:00 Section 2: Traumatic Injuries Sprains 00:15:00 Strains 00:14:00 Contusions 00:12:00 Fractures 00:14:00 Dislocations 00:13:00 Overuse injuries Overuse Injuries 00:24:00 Skin injuries Skin Injuries 00:10:00 Supplementary Resources Supplementary Resources - Sports injuries 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction 00:01:00 Two Recipes 00:04:00 The Croissants Ingredients 00:01:00 The Poolish 00:02:00 The Dough Mixing 00:02:00 The Butter Lamination and Foldings 00:12:00 Cut, Shaping and Proofing 00:09:00 Baking and final result 00:03:00 Closing video 00:01:00 Assessment Assessment - French Croissant Baking 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
The Level 3 Certificate in Assessing Vocational Achievement, also known as the Level 3 CAVA Assessor course, replaces the A1 course and is considered an industry-standard qualification for people looking to assess learners for accredited courses.