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Description: Running your own business can prove to be a very valuable endeavour. But getting it to consistently make money requires the correct form of management. Now with this Business Management Diploma: Boot Camp course you will be able to understand the basics. This course will help you apply the best methods to creating, leading and managing your own business. You will be able to establish organisational frameworks, put in place effective HR solutions, come up with innovative strategic plans and so much more. So get this course today, and master the basics of business management. Learning Outcomes: How to execute the best procedures for creating, leading and managing their own business Formulas to settle an organisational framework by dint of operations, finance, and leadership Strategies for launching an effective and working system to hire How to commence researching and designing a strategic plan How to relate the crucial components of marketing, sales, and their company brand How to execute financial and accounting terms accurately Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Management Diploma: Boot Camp is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Management Diploma: Boot Camp is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Business Management Diploma: Boot Camp - Updated Version Introduction to Business Management 00:25:00 Operations Management 00:24:00 Introduction to Business Analysis 00:14:00 Strategic Analysis and Product Scope 00:28:00 Project Management 00:19:00 Business Development and Succession Planning 00:24:00 Business Process Management 00:44:00 Planning & Forecasting Operations 00:21:00 Performance Management 00:18:00 Management of Cash and Credit 00:19:00 Managing Risk and Recovery 00:26:00 Quality Management 00:21:00 Communication Skills 00:25:00 Business Environment 00:16:00 Organisational Skills 01:16:00 Negotiation Techniques 00:16:00 Human Resource Management 00:19:00 Motivation and Counselling 00:19:00 Customer Service 00:16:00 Time Management 00:40:00 Conflict Management 00:14:00 Business Management Diploma: Boot Camp - Old Version Course Overview 00:05:00 Designing Your Organizational Structure 00:30:00 Introduction to Operations Management 00:15:00 Understanding Financial Terms 00:30:00 Getting the Right People in Place 00:15:00 Getting Your Product Together 00:15:00 Building a Corporate Brand 00:30:00 Marketing Your Product 01:00:00 Selling Your Product 00:15:00 Planning for the Future 00:15:00 Goal Setting and Goal Getting 00:30:00 Succession Planning 101 00:15:00 Managing Your Money 00:15:00 Ethics 101 00:15:00 Building a Strong Customer Care Team 00:15:00 Training Employees for Success 00:15:00 Leadership Essentials 00:15:00 Mock Exam Mock Exam- Business Management Diploma: Boot Camp 00:20:00 Final Exam Final Exam- Business Management Diploma: Boot Camp 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Protecting nature is a responsibility we all share. Without environmental protection, so many lives, including plants, animals, crops, and even our own, will be at risk. This Environmental Law 2021 Course will give you an intuitive understanding of environmental law and the policies that can be applied to protect the environment. The Environmental Law 2021 Course will give you a solid understanding of the main characteristics of environmental law. Training with us, you'll learn about the objectives of environmental organisations and find a wide range of topics on environmental economics.  Furthermore, with this course, you'll understand how climate change affects the world and find solutions to climate change. You'll also discover the techniques for environmental impact assessment and know the characteristics of sustainable development under environmental law.  Enrol today! Course Preview Learning Outcomes Gain an acute understanding of the environmental law Understand how climate change affects us and how we can tackle them Enrich your knowledge of nature conservation Identify the stages of environmental impact assessment Find a comprehensive overview of environmental law enforcement Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email Who Skills Will You Learn From The Course? Climate change management Environmental impact assessment Environmental Law Who Should Take this Environmental Law 2021 Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Environmental Law 2021 Course Online is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.   Career Path​ Environmental Law 2021 Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Environment Manager Environment Advisor Quality and Environment Manager Environment and Sustainability Manager Module 01: Legal System Legal System 00:29:00 Module 02: What is Environmental Law What is Environmental Law 00:23:00 Module 03: International Environment law International Environment Law 00:22:00 Module 04: Environmental Organisations Environmental Organisations 00:31:00 Module 05: National Environmental Legacy Act National Environmental Legacy Act 00:28:00 Module 06: The Environment and Economics Part 1 The Environment and Economics Part 1 00:34:00 Module 07: The Environment and Economics Part 2 The Environment and Economics Part 2 00:35:00 Module 08: Climate Change Climate Change 00:21:00 Module 09: Environmental Impact Assessment Environmental Impact Assessment 00:32:00 Module 10: Nature Conservation Nature Conservation 00:20:00 Module 11: Kyoto Protocol and Paris Agreement Kyoto Protocol and Paris Agreement 00:23:00 Module 12: Sustainable Development Sustainable Development 00:27:00 Module 13: Compliance and Governance of Law Compliance and Governance of Law 00:34:00 Module 14: Right to Information, Participation and Justice Right to Information, Participation and Justice 00:22:00 Module 15: Enforcement of Environmental Law Enforcement of Environmental Law 00:21:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you dream of sharing your expertise and making a real impact on others' careers? A recent report by the UK's Chartered Institute of Personnel and Development (CIPD) found that 74% of organisations cite a lack of management and leadership skills as a key barrier to business growth. If you're ready to bridge this gap and become a sought-after trainer and coach, this comprehensive bundle is for you! Our Train the Trainer & Performance Coaching program equips you with the essential skills to design, deliver, and evaluate impactful training programs. You'll master the art of performance coaching, fostering growth and development in your trainees. Develop your communication expertise to engage learners and refine your leadership skills to guide and inspire. This Train the Trainer: Advanced Diploma (Online) Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Train The Trainer at QLS Level 4 Course 02: Performance Coaching and Mentoring Course 03: Business Training: Communication Skills Course 04: Leadership Skills Course Take the next step in your professional development with our Train the Trainer & Performance Coaching bundle. Enril Now! Learning Outcomes of Train the Trainer & Performance Coaching Develop comprehensive training programs that engage and educate learners effectively. Master coaching techniques to enhance performance and achieve measurable results. Improve communication skills for more effective business interactions. Build leadership capabilities to lead teams with confidence and vision. Implement mentoring strategies to support and develop team members. Gain practical knowledge to apply training and coaching theories in real-world scenarios. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Train the Trainer & Performance Coaching Get a free student ID card with Train the Trainer & Performance Coaching Training program (£10 postal charge will be applicable for international delivery) The Train the Trainer & Performance Coaching is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Train the Trainer & Performance Coaching course materials The Train the Trainer & Performance Coaching comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Train The Trainer at QLS Level 4 Introduction And Welcome Introduction to Trainer Bootcamp What Makes a Great Trainer? Make Them Feel Safe Before Class Make Them Feel Safe Before Class Introduction Make Comfortable Small Talk - Part 1 Make Comfortable Small Talk - Part 2 Make Comfortable Small Talk - Activity Feedback Make an Impressive First Impression Give Last Minute Reminders - Part 1 Give Last Minute Reminders - Part 2 Start With An Amazing Opener Give Your Introduction - Part 1 Give Your Introduction - Part 2 Give Your Introduction - Part 3 Find Out About Them Reveal the Takeaways Set Boundaries and Expectations - Part 1 Set Boundaries and Expectations - Part 2 Give the Lesson Hook Build Credibility And Rapport Qui Do an Oral Review - Part 1 Do an Oral Review - Part 2 Send Them to Break Walk and Talk During Break Bring Them Back From Break Course 02: Performance Coaching and Mentoring Module 01: Introduction to Performance Coaching Module 02: The Coach/Client Relationship Module 03: Coaching and Mentoring Models Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Effective Communication Skill Module 06: Personal Skills Module 07: Management Skills Module 08: Organisational Skills Module 09: Motivation and Mindset Module 10: Key Themes of NLP Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory Module 12: Leadership Under Pressure Module 13: Setting Up as a Coach Course 03: Business Training: Communication Skills Business Communication Identifying Basic Communication Techniques FREE Formal and Informal Communication Verbal And Non-Verbal Communication Describing Verbal and Non-verbal Communication Understanding Body Language Making Effective Presentations Fundamentals of Productive Meetings Written Communication Written Communication Electronic Communication Electronic Communication Communicating With Graphics Creating Graphics for Business Communication Communicating Static Information Communicating Dynamic Information Effectively Working For Your Boss Representing Your Boss Communicating Your Boss's Decisions Supporting Your Boss and Colleagues Building a Partnership with Your Boss Course 04: Leadership Skills Course Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 3. Creativity in Leadership Module 4: Organisational Skills Module 5. Leadership Skills and Competencies Module 6: Communication Skills Module 7: Negotiation Techniques Module 8. Cultivating Inclusion, Belonging, and Engagement Module 9. Leadership Foundations Module 10. Emotional Intelligence Module 11. Evolve as a Leader Module 12. Leadership & Management in the UK How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Trainees aspiring to be advanced trainers Professionals are keen on coaching and mentoring. Individuals are honing communication skills for business training. Emerging leaders boost their leadership skills. Those mastering business etiquette Anyone seeking comprehensive career growth training Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Trainer or Instructor: £25,000-£50,000 Performance Coach: £30,000 - £70,000 Communication Skills Trainer: £25,000 - £55,000 Leadership Development Specialist: £30,000-£70,000 Business Etiquette Consultant: £25,000-£50,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Health & Social Care + Care Certificate : Health & Social Care + Care Certificate The Level 3 Diploma in Health & Social Care + Care Certificate Standards (1 to 15) Course is ideal for anyone looking to work in the health and social care industry and requires a fully recognized industry qualification. By completing the qualification, you will have shown a level of understanding in the care sector that is essential when working with people who have complex needs. Our Level 3 Diploma in Health & Social Care + Care Certificate Standards (1 to 15) Course learning course can help you achieve a rewarding job in residential care homes, nursing homes, day centres, children's centres, health centres, supported housing, respite care, residential schools, or even special schools. Have you ever considered including a Health Social Care Certificate on your resume to boost your portfolio? Are you looking for flexible work hours in your ideal "care" career to break free from the 9-5 grind? This comprehensive Health Social Care Certificate: Health Social Care Certificate course is designed to help you feel refreshed and relieved while performing your caring duties! It is important to understand your role in any job. The health and social care industry is no exception. This Health Social Care Certificate: Health Social Care Certificate course is designed to ensure that you are fully aware of your responsibilities and tasks at work. This Health Social Care Certificate : Health Social Care Certificate course will teach you the importance of ongoing personal development and create a personal development plan. You will also learn about the importance of equality and diversity, how to operate inclusively, and other related topics, including ethical duty of care. Furthermore, through this Level 3 Diploma in Health & Social Care + Care Certificate Standards (1 to 15) Course, you will learn how difficult situations and potential problems can arise. After completing this Level 3 Diploma in Health & Social Care + Care Certificate Standards (1 to 15) Course, you will be confident enough to take the next step in your career/educational ladder, as you will learn everything you need to know to work successfully in a care setting and assist those with a wide range of needs. Courses you will GET: Course 01: Level 3 Award in Health and Social Care Course 02: Care Certificate (Standard 1 to 15) Course 03: Level 6 Diploma in Health and Social Care Management Course 04: Level 3 Designated Safeguarding Lead Training Course 05: Healthcare Assistant Course 06: Level 5 Mental Health First Aid Certification Course 07: Level 2 Certificate in Preparing to Work in Adult Social Care Course 08: Level 3 Diploma in Healthcare Support Course 09: Level 7 Life Coaching Course 10: Level 5 Diploma in Family Support Worker Course 11: Safeguarding Vulnerable Adults Training Course 12: Adults Support Worker Course 13: Level 2 Certificate in Understanding Working in the Health Sector Course 14: Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care Course 15: Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care [ Note: Free PDF certificate as soon as completing the Health Social Care Certificate : Health Social Care Certificate Course] Health & Social Care + Care Certificate : Health & Social Care + Care Certificate You will acquire the skills and information necessary to launch a career in health and social care : Health & Social Care Certificate after completing this online Health & Social Care : Health & Social Care Certificate course. In addition to the skills and credentials required to get started, you'll learn about the various roles that are available in the industry. In order to stay on the cutting edge of this constantly changing industry, you will also study about the most recent trends and advancements in health and social care : Health & Social Care Certificate. Assessment Method of Health Social Care Certificate : Health Social Care Certificate course After completing Health Social Care Certificate : Health Social Care Certificate course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Health Social Care Certificate : Health Social Care Certificate course After completing the Health Social Care Certificate : Health Social Care Certificate course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Health & Social Care + Care Certificate : Health & Social Care + Care Certificate This Level 3 Diploma in Health & Social Care + Care Certificate Standards (1 to 15) course is ideal for working or planning to work in hospitals, health and social care organisations. Individuals study this Health Social Care Certificate : Health Social Care Certificate course for personal and professional development, re-entering employment after an absence period in the health science, health, or social care fields, or for those seeking a career change to the health or social care sector. Special Note: Our Health & Social Care Certificate Course is not a regulated course. If You want to get qualified, you can consider following options: Level 3 Award in Health and Social Care (VRQ) Level 3 Certificate in Health and Social Care (VRQ) NVQ health and social care level 2 NVQ health and social care level 3 NVQ health and social care level 4 NVQ health and social care level 5 NVQ health and social care level 3 nvq health and social care level 5 nvq health and social care a-level health social care QCF level 2 health and social care health and social care level 3 QCF level 3 health and social care etc. rqf health and social care Level 3 Diploma in Adult Care (RQF) level 2 rqf Health and social care Level 5 nvq Health and Social Care Management Certificate in Management for Level 5 nvq health and social care or qcf level 3 nvq health and social care Requirements Health & Social Care + Care Certificate : Health & Social Care + Care Certificate To enrol in this Health Social Care Certificate course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Health Social Care Certificate: Care Certificate course. Be energetic and self-motivated to complete our Health Social Care Certificate: Care Certificate course. Basic computer Skill is required to complete our Health Social Care Certificate: Care Certificate course. If you want to enrol in our Care Certificate: Care Certificate course, you must be at least 15 years old. Career path Health & Social Care + Care Certificate : Health & Social Care + Care Certificate After completing this Level 3 Diploma in Health & Social Care + Care Certificate Standards (1 to 15) course, you may be able to pursue a variety of professional opportunities in the social care sector.

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Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Administration Assistant (Online Diploma) Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Administration Assistant (Online Diploma) Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Administration Assistant (Online Diploma) Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Administration Assistant (Online Diploma) Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Administration Assistant (Online Diploma) ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing. Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Administration Assistant (Online Diploma) there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Administration Assistant (Online Diploma) course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Administration Assistant (Online Diploma) does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Administration Assistant (Online Diploma) was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Administration Assistant (Online Diploma) is a great way for you to gain multiple skills from the comfort of your home. Module 01: Introduction to Office Administration Introduction to Office Administration 00:16:00 Module 02: Skills of an Effective Administrator Skills of an Effective Administrator 00:17:00 Module 03: Business Etiquette Business Etiquette 00:21:00 Module 04: Business Telephone Skills Business Telephone Skills 00:21:00 Module 05: Mail Services and Shipping Mail Services and Shipping 00:27:00 Module 06: Travel Arrangements Travel Arrangements 00:26:00 Module 07: Organising Meeting and Conferences Organising Meeting and Conferences 00:27:00 Module 08: Time Management Time Management 00:37:00 Module 09: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Module 10: Business Writing Skills Business Writing Skills 00:42:00 Module 11:Organisational Skills Organisational Skills 00:27:00 Module 12: Communication Skills Communication Skills 00:27:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:48:00 Module 14: Fundamentals of Budgeting Fundamentals Of Budgeting 00:10:00 Module 15: The Balance Sheet The Balance Sheet 00:15:00 Module 16: The Income Statement The Income Statement 00:12:00 Module 17: The Cash Flow Statement The Cash Flow Statement 00:14:00 Module 18: Invoicing/Petty Cash Invoicing/Petty Cash 00:29:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Do you want to learn the basics of sales? Do you want to build a foundation for your sales effectiveness? Do you want to find out how to target your customers? Do you want to learn how to close more sales using proven skills and techniques and boost your income? If yes, then this course is just tailored for you. Description: Ever wondered about the sales techniques sharpened and mastered by leading organisations, for example, Makeup Forever, The balm and other present day brands such as Anastasia, Max factor and Gosh? Well look no further - this course covers essential sales techniques and strategies, and introduces the learners to how organisations function. Furthermore, students will likewise figure out how a current deals structure roles and what are the distinctive parts involved that add to its usefulness. Through engaging and meaningful discussions, students will likewise figure out how to distinguish and focus on their clients, how to compose and convey convincing pitches, and also how to qualify and how to structure sales channels. Who is the course for? Fresh graduates. New sales representative. Business people, new companies, occupied entrepreneurs who need rapidly to pick up the fundamental skills of selling and persuading. Individuals who are considering sales as a career in the future. People who have to deal with customers face-to-face. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Salesmanship is a useful qualification to possess, and would be beneficial for the following professionals: Sales representative. Customer service manager. Sales executive. Word press VA. Internet marketing assistant. Much more. Salesmanship Introduction To Salesmanship 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00