6874 Organisation courses in Garforth delivered On Demand

Are you currently employed as a teacher and want to enhance your existing teaching skills?  No Previous Experience Needed Available to individuals from all backgrounds, regardless of their previous work experience Unlimited Tutor Support With endless support from an expert tutor, learning has never been simpler Recognised Qualification Ofqual regulation and NCFE accreditation make this course a highly reputable qualification in the industry Interest Free Instalment Plan Pay in 12 interest-free instalments and spread the cost of your purchase over time Fast Track Accelerate your success and start your rewarding career faster with the fast track program Exam Pass Guarantee We are committed to your success and will work closely with you to ensure your success in the exam You are at the right place! This comprehensive Level 4 Certificate in Education and Training Course will equip you with the required skills to work as a teacher in the UK. This education and training certification is a nationally recognized credential for teaching in the field of lifelong learning and will assist you in pursuing further study and becoming a qualified teacher. Course Highlights Course Type: Online Learning Guided Learning Hours (GLH): 140 Hours Accreditation: NCFE Qualification: Ofqual Regulated Access: 1 Year Access Certificate: Certificate upon completion (hard copy) Tutor Support- Personalised feedback on your all assignments Customer Support: 24/7 live chat available Level 4 Certificate in Education and Training This Certificate in Education and Training Level 4 Course will equip you with the necessary training and credentials to demonstrate your knowledge in the teaching profession. NCFE accredits and Ofqual regulates this course, which enhances your resume as a nationally recognised qualification. Upon successful completion of this course, you will gain extensive teaching skills and knowledge to evaluate, create resources, and assist students in reaching their full potential.  Who should take this course? This extensive online course is suitable for:  Aspiring teachers Teachers of any level Teacher trainers Teachers seeking to enhance their teaching skills Teachers looking to improve their job prospects Whether you are a newbie into the field of teaching or an aspiring professional looking to enhance and upskill your CV that meets the demand of any requirement needed to apply to any job, this course will help you to stand out among others and seek promotion. Entry Requirements This Level 4 Award in Education and Training Course is available to all students, of all academic backgrounds, and no experience or previous qualifications are required.  Before pursuing level 4 education and training, individuals are not required to have completed level 3 education and training. Assessment structureAssignment Students must complete a number of brief assignments for each section of the award. These assessments are designed to assess you in accordance with the following guidelines: Submit short assignments for each module Assignments should include theory, relevant to real-world workplaces and relate to actual teaching situations. These assignments will aid in your exploration and application of the entire teaching and learning cycle. Teaching Assessment You will also be required to submit a teaching assessment that is designed to assess you in accordance with the following guidelines: There must be at least three observations, totalling a minimum of three hours, excluding the observation practice completed as part of Level 3 Education and Training (if taken). Each observation must last at least thirty minutes. A teacher with the appropriate credentials should complete this witness testimony. To complete these observations, we may also, in exceptional cases, arrange a video link with your tutor. For this training, there is no prerequisite in terms of prior experience. To get your completion certificate, however, you must complete 30 hours of classroom teaching experience and provide a teaching record and documentation proving you've taught in a classroom. You have to make a record of all the observations in the provided teaching log. You will need to find an expert witness with a level 5 diploma in education and training to observe your practical teaching demonstration. If you prefer, we can help you by providing an expert witness for an additional fee of £175 + VAT for 3 hours. Learning Outcomes By the end of this course, you will: Recognise the duties and role of teaching in education and training Discover how to maintain a supportive and secure learning environment Discover the connections between teachers and other training and education professionals Understand how to organise and incorporate inclusive instruction and learning in accordance with needs both inside and outside the organisation Learn how to evaluate your own performance when preparing for inclusive teaching and learning Understand how to interact with students and other learning specialists to advance learning Know how to employ various assessment methods and techniques to fulfil the needs of various learners, and use the minimum core when evaluating students Learners who achieve this qualification could progress to: Level 5 Diploma in Education and Training Course Curriculum Course Overview Course Overview - Level 4 Certificate in Education and Training Preface Preface Introduction Introduction 1. Reflecting, evaluating and improving your practice 1. Reflecting, evaluating and improving your practice 2. Professional roles and responsibilities 2. Professional roles and responsibilities 3. You and your learners mental health and emotional well-being 3. You and your learners mental health and emotional well-being 4. Learners and their needs 4. Learners and their needs 5. Assessment practices and processes 5. Assessment practices and processes 6. Communication 6. Communication 7. Inclusive learning environments 7. Inclusive learning environments 8. Planning and Delivery 8. Planning and Delivery 9. Teaching practice and observations 9. Teaching practice and observations 10. Progression routes 10. Progression routes 11. Study skills 11. Study skills Glossary of acronyms Glossary of acronyms Appendix Appendix Answers to Activities Answers to Activities Index Index Assignment 1: Understanding Roles, Responsibilities and Relationships in Education and Training Assignment 1 - Understanding Roles, Responsibilities and Relationships in Education and Training Assignment 2: Planning to Meet the Needs of Learners in Education and Training Assignment 2 - Planning to Meet the Needs of Learners in Education and Training Assignment 3: Delivering Education and Training Assignment 3 - Delivering Education and Training Assignment 4: Assessing Learners in Education and Training Assignment 4 - Assessing Learners in Education and Training Assignment 5: Using Resources for Education and Training Assignment 5 - Using Resources for Education and Training Assignment 6: Working with Individual Learners Assignment 6 - Working with Individual Learners Recognised Accreditation This Level 4 Certificate in Education and Training Course is independently accredited by NCFE and regulated by Ofqual. It is a nationally recognised qualification that will help you pave your path to higher education and fulfil the entry requirements of any skilled-oriented job. About NCFE The National Council for Educational Awarding (NCFE) is a national educational awarding organisation that creates, develops, and accredits a range of widely accepted qualifications and awards, including those for online courses. The NCFE Functional Skills certificate is the best option for students who want to gain useful, transferable skills that will enable them to function freely, with self-assurance, and effectively in the real world. Certificate of Achievement Upon successful completion of this Level 3 Award in Education and Training Course and passing the internal assessments, and practical teaching assessments, you will be awarded the qualification: NCFE Level 4 Certificate in Education and Training which is valued by all employers in the UK and globally.  FAQs What is a level 4 certificate in education and training equivalent to in the UK? Level 4 qualifications are regarded as advanced learning and are equivalent to the first year of a bachelor's degree. What can I do with a Level 4 diploma in education and training? You can advance to further vocational study and earn a Bachelor of Arts in Education or a BA in Education (BEd). Besides these progression opportunities, you can also enhance your resume and increase your chances of getting hired. Do I have to conduct my practical evaluation in a real classroom or workplace? For the Level 4 Certificate in Education and Training qualification, you must be seen teaching in an actual classroom; simulation is not allowed, and your observations must be conducted in an actual classroom. Who should complete the course's observations for the practical evaluation? This witness testimony must be provided by an expert with a Level 4 Certificate in Education and Training. For an additional charge of £175 + VAT for 4 hours, if you'd prefer, we can also assist you by providing an expert witness. How is this course assessed? The course is evaluated through the submission of three observations of your teaching in a classroom environment and writing assignments based on the course's sections. You will also be required to provide an evidence log showing that you have completed at least 30 hours of teaching. Can I submit my assignment again? Your instructor will provide feedback and the option to resubmit assignments if additional work is required. How can I produce evidence to support my lessons? The teaching session must be recorded using a smartphone, tablet, or other camera device and uploaded to your web portal in order to be graded. In addition to that, you must also provide product evidence such as lesson plans, teaching materials, and other related paperwork How much time will it take to complete this course? For the supervised study, 140 hours are allotted. However, the total amount of time we anticipate you to spend on this award, including all the research and writing tasks is 360 hours. These hours can be distributed in any way you desire as you have the choice to complete the course whenever it's convenient for you over the course of a year. Should I obtain the level 3 award before taking this course? It is not necessary to have finished the level 3 award in education and training before enrolling in this course. Will this course qualify me for the Qualified Teacher Status (QTLS)? No, this course will not qualify you for the QTLS. But you can take the Level 5 Diploma in Education and Training which will provide you with the opportunity and skills to apply for QTLS. For how long can I access this course? You have a year to access this course, so you can complete it at your own pace and convenience. Do I have to finish the 30 hours of teaching before I sign up for this course? There is no prerequisite in terms of prior knowledge for this training. However, you must complete 30 hours of classroom teaching experience throughout the course to receive your completion certificate. Can I use a smartphone or a tablet to study? With no time limit on completion, our online courses are accessible for life. If there is a safe internet connection, every course is fully accessible from a tablet, phone, or laptop. What will I receive once the course is over? You will be able to order the NCFE-recognised Level 4 Certificate in Education and Training, which is governed by Ofqual, after completing the assignments and the teaching assessment. What is the difference between Level 3, Level 4 and Level 5 Education and training? Education and training levels differ in the depth of knowledge and skills acquired. Level 3 is foundational, Level 4 is subject-specific, and Level 5 is for higher expertise. Completing Level 5 can lead to Qualified Teacher Learning and Skills status. To be able to teach Level 2, one must undertake Level 3; for both Level 2 and 3, Level 4 must be completed; and for all three levels, one must take Level 5. What is the difference between QTS and QTLS? QTS is for teaching up to age 16, while QTLS covers beyond that. QTS is necessary for teaching young students, while QTLS is ideal for teaching at a higher education level. QTS requires an intensive course with work practice, while QTLS requires sector competence and 100 hours of teaching experience.

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Free Level 4 QLS Endorsed Certificate | CPD Accredited | 120 CPD Points | Advanced Learning Materials | Lifetime Access

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Become a skilled microbiology laboratory technician with our comprehensive Microbiology Laboratory Technician course. Covering everything from cell structure and microbial diversity to human diseases and laboratory equipment, this course has something for everyone. Upgrade your skills and boost your career with this in-depth training programme. Are you looking to improve your current abilities or make a career move? Our unique Microbiology Laboratory Technician Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Microbiology Laboratory Technician online training course. This Microbiology Laboratory Technician online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 06 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. Our Microbiology Laboratory Technician course is designed for those looking to enter or advance in the field of microbiology. The modules included covering a range of essential skills, including an introduction to microbiology, cell structure and organisation, microbial diversity, interactions between microbes and humans, human microbial diseases, and microorganisms in the environment. Additionally, the course covers laboratory equipment, solutions used in clinical/medical laboratories, sterilisation, disinfection, decontamination, and laboratory accidents and safety. With a focus on hands-on learning and practical skills development, this course provides a comprehensive introduction to the field of microbiology and is suitable for anyone looking to build a career in this field. Learning Outcomes Upon completion of this bundle, you will be able to: Familiarise yourself with the field of microbiology. Understand the structure and organisation of cells. Identify and classify different types of microbes. Learn the properties and behaviours of viruses, viroids, and prions. Describe the interactions between microbes and humans. Identify and understand human microbial diseases. Understand the role of microorganisms in the environment. Use and maintain laboratory equipment safely. Prepare solutions used in clinical and medical laboratories. Follow sterilisation and decontamination protocols. Gain an understanding about safety protocols in the laboratory. Why Prefer this Microbiology Laboratory Technician Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Enrol in the course right now and you'll have immediate access to all of the Microbiology Laboratory Technician course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! *** Course Curriculum *** Module 1: Introduction to Microbiology What Is Microbiology? Why It Is Important? Light Microscopy Electron Microscopy Module 2: Cell Structure and Organisation Two Fundamentally Different Types of Cell Prokaryotic Cells Eukaryotic Cells Module 3: Microbial Diversity: Prokaryote Diversity A Few Words About Classification Domain: Archaea Domain: Bacteria Module 4: Microbial Diversity: Eukaryote Diversity The Fungi The Protista Module 5: Viruses, Viroids, and Prions What Are Viruses? Viral Structure Shapes of Viruses How Virus Replicate Animal Viruses Viruses and Infectious Disease Plant Viruses Viroids Prions Module 6: Interactions between Microbes and Humans The Human Host The Progress of an Infection Healthcare-Associated Infections Universal Blood and Body Fluid Precautions Module 7: Human Microbial Diseases Bacterial Diseases in Humans Viral Diseases in Humans Parasitic Diseases in Human Fungal Diseases in Humans Module 8: Microorganisms in the Environment The Carbon Cycle The Nitrogen Cycle The Sulphur Cycle Module 9: Laboratory Equipment (Part-01) Introduction to Laboratory Equipment General Labware Types and Functions of Labware Bottles Module 10: Laboratory Equipment (Part-02) Common Laboratory Equipment Centrifuges Autoclaves Laboratory Balances Module 11: Solutions Used in Clinical/Medical Laboratory Solutions, Solute and Solvent Percent Solutions Molar Solutions Normal Solutions Module 12: Sterilisation, Disinfection and Decontamination Definition of Sterilisation Methods of Sterilisation Decontamination- Sterilisation and Disinfection Module 13: Laboratory Accidents and Safety Chemical Hazards Electrical Hazards Fire Hazards Glassware Hazards Assessment Process Once you have completed all the modules in the Microbiology Laboratory Technician course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Microbiology Laboratory Technician course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for: Aspiring microbiology laboratory technicians. Current microbiology laboratory technicians looking to improve their skills. Professionals in related fields looking to enhance their knowledge. Anyone interested in starting a career in microbiology laboratory work. Requirements You will not need any prior background or expertise to enrol in this course. Career path Upon completing this course, you may pursue the following career paths: Microbiology Laboratory Technician (£20,000 - £30,000 per year) Clinical Laboratory Technician (£20,000 - £30,000 per year) Medical Laboratory Technician (£20,000 - £30,000 per year) Research Laboratory Technician (£20,000 - £30,000 per year) Biomedical Laboratory Technician (£20,000 - £30,000 per year) Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Highlights of the Course Course Type: Online Learning Duration: 360 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about makeup lips and eye Understand the core competencies and principles of makeup lips and eye Explore the various areas of makeup lips and eye Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert makeup artist Beauty Therapist - 7 Courses Complete Bundle Are you interested to begin your makeup lips and eye career or want to gain more advanced skills in makeup lips and eye? Then this beauty therapist course will help you get one step closer to your professional aspirations and develop your skills and knowledge in makeup lips and eye for a rewarding career. This Bundle Package Includes: The skills and knowledge that you will gain through studying the following courses will teach you the theory of effective makeup lips and eye practice and equip you with the essential skills, confidence and competence to assist you in the makeup lips and eye industry. You'll gain a solid understanding of the core competencies required to drive a successful career in makeup lips and eye. Eyelash Extension For Professionals Lash Lift - Perming and Tinting Eyebrow Microblading For Professionals Eyebrow Hair Re-Modeling Makeup LIPS For Professionals Makeup Eyeliner For Professionals Nail Art Gain makeup lips and eye skills and credentials that employers value. This bundle course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards to your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Master the skills you need to propel your career forward in makeup lips and eye. Equip yourself with the essential knowledge and skillset that make you a confident makeup artist and take your career to the next level. This comprehensive bundle course is designed to help you reach your professional goals. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for makeup lips and eye professionals who are aspiring to specialise in makeup lips and eye. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Who is this Course for? This comprehensive beauty therapist course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this makeup lips and eye can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This beauty therapist course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This beauty therapist course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This beauty therapist course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Eyelash Extension For Professionals Lash Lift - Perming and Tinting Eyebrow Microblading For Professionals Eyebrow Hair Re-Modeling Makeup LIPS For Professionals Makeup Eyeliner For Professionals Nail Art Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Highlights of the Level 1 Food Safety Course- Manufacturing Training Course Type: Self-paced online course Duration: 50 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this food safety level 1 course? Recognise the crucial elements involved in preserving high standards of food safety Demonstrate the legislation that governs food safety in the UK Identify and eliminate the potential hazards from the entire delivery-to-service process Eliminate the risks and hazards related to improper food handling and contamination Recognise the main cause of food poisoning and ways to prevent it Develop a safety procedure to prevent microorganisms from spreading food-borne illnesses Highlight the value of effective pest management in controlling and preventing food pests Understand how to ensure clean and safe internal and external manufacturing premises Understand how to use the skills you gained in this course in a practical setting Level 1 Food Safety Course- Manufacturing Training This course will help you gain a thorough understanding of the legislation governing workplace risk management and food safety as well as the skills to prevent the spread of foodborne illnesses throughout the whole manufacturing process. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Control extensive food contamination Adhere to the legislation that promotes food safety Recognise workplace risks and hazards Prevent the spread of foodborne diseases Implement proper pest control and premises management Essential skills, confidence and competence to assist you in the food safety industry Core competencies required to drive a successful career in the food safety industry This Level 1 Food Safety course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This Level 1 Food Safety course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Who is this course for? This course is ideal for supervisors and managers who are in charge of organising, directing, or overseeing the health and safety procedures of food industries Food production operatives and operation managers can also take this course to enhance their skills and knowledge for a rewarding career in this field This course is also effective for quality assurance managers who are responsible for overseeing the quality and safety of the food that is manufactured Owners of food manufacturing industries thinking of implementing proper food safety plans within the workplace can also take this Level 1 Food Safety Course for Manufacturing New employees with little to no prior experience in food safety can take this course to improve their chances of being hired Anyone who wants to gain comprehensive knowledge about food safety regardless of their career can also take this Level 1 Food Safety Course for Manufacturing Entry Requirements This Level 1 Food Safety Course for Manufacturing has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This Level 1 Food Safety Course for Manufacturing assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.  Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This Level 1 Food Safety Course for Manufacturing will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for Basic Legionella Management Course, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector.  ge but also demonstrate your commitment to maintaining high standards of hygiene and safety in the workplace. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 1: Food Safety Legislation Module 2: Hazards from Delivery to Service Module 3: Risk Control (Prevention of Contamination) Module 4: Pests, Premises and People Obtain Your Certificate of Achievement Order Your Certificate of Achievement 00:00:00

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Learn how to captivate with a compelling company overview that excites and motivates investors. The Company Overview section of your business plan must excite investors. From the founders' bios and company history to your business location and business model, it must be clear that you're poised to succeed. This learning stream helps you navigate the five essential sections to include in your plan: company profile, team, staffing, business model, and current status all with examples, as well as solid business mindset tips and how to talk to investors. The workshop provides a walk-through of the tactical aspects of the learning stream will be walked-through in the workshop step-by-step.   Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Write a Compelling Company Overview for Investors What to Cover in Your Company Overview 00:02:00 Questions Your Company Overview Must Cover 00:01:00 5 Things Your Company Overview Must Cover 00:04:00 Executive Summary vs. Company Overview 00:01:00 Why Investors Look For 00:01:00 Avoid Exaggeration in Your Company Overview 00:02:00 The Who, What, Where, When and How of Your Company Overview 00:05:00 Reflex Case Study 00:02:00 Writing a Great Company Profile 00:09:00 Company Profile 00:02:00 The Team 00:11:00 Staffing Strategy 00:11:00 Business Model 00:09:00 Current Status 00:05:00 Additional Topics to Include in the Company Overview 00:04:00 Common Mistakes 00:03:00 Workshop: Write Your Company Overview 00:03:00 Supplementary Resources Supplementary Resources - Write a Compelling Company Overview for Investors 00:00:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Customer Services Certification Level 3 From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team. The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law. Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them. What's Covered in the Course? Through this course, your staff will learn about: The basics of customer service, such as the terminology and the different types of customer service; What internal and external customers are and how to recognise them; The importance of how you present yourself and how to dress and behave in a way that impresses a customer; Why communication is so important in client interactions and how to communicate effectively; How to deal with a conflict to a customer's satisfaction; The three main areas of customer service will be covered: face-to-face customer service, telephone customer service and electronic customer service; The best way to deal with an angry client and the best methods for controlling your emotions; How to know when a customer has crossed the line and when to stand up for yourself; How to deliver the best possible service, in order to consistently impress your company's customers. What are the Benefits of the Course? There are a range of benefits for your staff to gain, when they have successfully completed this course: Gaining a better understanding of how their customers think; Becoming a more valuable asset in their organisation; The ability to study at the time and from the place that best suits them; Upon completion of the course, they receive an industry-recognised and fully-accredited certification; Study materials are available on all major devices and can be accessed by your staff 24/7, without any future time limit.