The need for key staff to have commercial skills is paramount, as the public sector is increasingly opened up as a commercial market, in which organisations compete against each other and the private sector for contracts. Generating additional income and being commercially aware is vital for this to be a success, and is what many public sector organisations are looking to do. This programme will help you: See commercial awareness as not just another skill-set, but as a different mind-set Use a variety of tried-and-tested commercial, analytical decision-making techniques and tools Define your commercial objectives Develop a strategic focus Start looking at service clients as market segments Analyse, in a competitive context, your service offering Plan a commercial strategy, prepare for its implementation and see it through to execution 1 What is commercial thinking? Understand what it means to be a commercial thinker Identifying commercial opportunities often involves not only a different skill set but also a different mindset; looking at the services that you provide 2 Defining strategic commercial objectives Defining your key commercial objectives Prioritising your strategic objectives Two key strategic planning tools:Resource and Competency MatrixPESTLE How to apply these tools to your particular situation 3 Developing a strategic focus Decision-making on how to compete in the markets identified by your strategic objectives requires a strategic focus Developing strategic focus A tool for helping you to make those decisions: using the Ansoff Matrix 4 Defining customer targets How to think more commercially by understanding who all your customers are and how they differ from each other how to apply the principles to your areas to identify the type of customers you have and their key characteristics - Customer segmentation Who are your customers? How do their needs vary? - Scenarios 5 The competitive market place Understanding the competitive forces at play Different types of competition Analysing your competitive environment using Porter's 5 Forces model 6 Meeting stakeholder expectations Two simple models to help you identify the key stakeholders who could influence your commercial environment How to use your stakeholders to help you achieve your commercial objectives 7 Implementation - systems, structures and processes Effective commercial activity involves working with others to implement ideas and strategies What do you need to have in place before you implement your commercial strategy? How to health-check your organisation prior to implementation using the McKinsey 7S framework 8 Implementation - people and culture A good commercial strategy only works if the people involved buy in to the ideas and if the culture of the organisation is conducive to the effective implementation How the latest thinking in behavioural economics can help you develop your culture and people to work commercially 9 Tools and checklists Be more commercial within your sphere of influence using a commercial checklist to help you Using the checklist as a benchmark against the most commercially aware organisations Using the checklist as a health check - both corporately and individually
The aim of this course is to provide an overview of the key principles and techniques for leading and managing project work. It will focus on the core principles and generic methods of project management, showing how these can be applied to typical projects. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: Explain and demonstrate the key principles of successful project management Demonstrate a range of useful project management tools and techniques Define the role of, and help participants understand the skills required by, the project leader Illustrate the use of project skills through examples and case studies Identify ways to improve project management, both individually and corporately DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Key concepts and requirements for success Projects and project management Lessons from past projects; the essential requirements for success Differences between projects; characteristic project life cycles The challenges of project management; the role of the project manager Project exerciseA team exercise to demonstrate the challenges of project management 3 Defining project objectives and scope Identifying the stakeholders; key roles and responsibilities Getting organised; managing the definition process Working with the 'customer' to define the project scope 4 Project case study: part 1 Defining the project objectives: syndicate teams define the objectives and scope for a typical project 5 Project planning The nature of planning; recognising planning assumptions Planning the plan; the importance of team involvement Developing the work breakdown structure Estimating task resources, timescales and costs Developing the project schedule Analysing the plan and identifying the critical path 6 Project case study: part 2 Creating the project plan Syndicate teams begin development of their project plans (for completion after session 7) Team presentations and group discussion (after session 7) DAY TWO 7 Managing project risks Understanding and defining project risks Classifying risks and adopting an appropriate risk strategy Identifying, evaluating and managing project risks Agreeing ownership of project risks; the risk register Integrating planning and risk management 8 Project control Pro-active and re-active control; striking the right balance Pre-requisites for effective, pro-active project control Avoiding unnecessary 'scope creep' and controlling change Selecting the data needed to provide early warning of problems Monitoring project performance: 'S' curves, slip charts, earned value Getting good data and assessing project status Defining the roles and responsibilities for control Setting up a routine process for keeping up to date Managing and controlling multiple projects 9 Project case study: part 3 Controlling the project Teams control their project as new developments take place 10 Course review and transfer planning (Course sponsor present) Identify actions to be implemented individually Identify corporate opportunities for improving project management Sponsor-led review and discussion of proposals Conclusion
This programme concentrates on the core planning skills needed to develop sound practical project plans in a team environment. This enables the plan to be modified should requirements change or difficulties arise. The programme also gives participants the confidence to practise those skills and apply them in the work environment and deliver their projects more successfully in the future. Participants learn fundamental project management concepts and terminology, demystifying the project management process, and, in particular, how to: Break a project down into manageable sections and ensure nothing is left out Understand and apply estimating techniques to develop realistic estimates Sequence work effectively and carry out critical path analysis to determine project duration and which tasks to pay closest attention to Manage project risk effectively to protect project value Monitor, control and re-plan the project to best keep it on track Close out the project and ensure the project comes to an orderly end 1 Introduction Self-introductions and personal objectives Course objectives Sharing of project issues 2 Project management concepts Characteristics of a project and what should be kept as operational responsibilities Understanding the triple and quadruple constraints - and their limitations Prioritising requirements through the MOSCOW technique Product v project life cycle Key project roles and responsibilities - the importance of sponsorship and clarity of roles 3 Starting a project, and the importance of the terms of reference / project brief Avoiding the pressure to 'just do it'! The importance and benefits of planning The best time to learn! Initial project documentation - the BOSCARDI approach 4 Breaking the work down Understanding alternative breakdown structures such as the product breakdown structure and work breakdown structure Guidelines for creating a work breakdown structure to ensure the full work scope is identified 5 Estimating Alternative estimating techniques and associated confidence levels Further considerations - loss and resource factors 6 Organising the work Use of network diagrams to develop a clear sequence of work Critical path analysis and calculating the project duration and task float - and usage 7 The management of project risk Understanding the nature of project risk The risk analysis and risk management processes How to best manage threats and opportunities Running a risk workshop Using the risk register 8 Scheduling the work The importance of the Gantt chart and understanding its limitations The Gantt chart layout and using alternative views such as the tracking Gantt Using alternative dependencies 9 Resource issues Assigning resources and resolving resource overloads Crashing and fast-tracking your project and potential issues to look out for 10 Controlling the project The control cycle and alternative feedback mechanisms Alternative progress reporting Assessing the impact The importance of re-planning The benefits of control Change control - the importance of impact analysis The steps of change control and the use of the issue register 11 Closing the project The project closure checklist Reviewing the project - things to avoid Developing meaningful lessons and ensuring they are applied effectively The post-project review - its importance to the organisation
Security Management Diploma - CPD Accredited Course In today’s world, securing people, property and information isn’t just a role—it’s a necessity. From office buildings to online networks, the demand for knowledgeable individuals in security management continues to grow. This CPD Accredited Security Management Diploma gives you the confidence to understand modern risks, assess threats, and manage situations with clarity. Whether it’s about preventing losses, managing people, or preparing emergency plans, this course is tailored to guide you through essential strategies with ease. If you’ve got an interest in protection, planning and leadership, this is where theory meets real responsibility—without needing to leave your desk. With security concerns shifting rapidly, employers look for those who stay ahead of threats and think smart. This course covers key areas including risk assessment, surveillance basics, access control, emergency procedures, and conflict management. It’s serious knowledge, served in a structured and accessible way—no jargon, no fluff. Learn it all online, at your own pace, and gain insights that are relevant across industries from retail and logistics to corporate offices and public services. Course Curriculum: Module 01: Introduction to Security Management Module 02: Organisational Security Management Module 03: Security Risk Analysis and Risk Reduction Module 04: Physical and Information Security Protection Module 05: Business Resilience and Crisis Management Module 06: Cyber Security and Fraud Prevention Module 07: Security Investigations and Threat Awareness Module 08: Laws and Regulations Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Security Management Diploma - CPD Accredited course, you will qualify for the CPD Quality Standards certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality StandardsService Who is this course for? The Security Management Diploma - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Security Management Diploma - CPD Accredited training.
Trees might not talk, but they do have quite a lot to say—if you know where to look. This Forestry CPD Accredited Course is a professionally designed journey through the science, strategy, and stewardship of forests, woodlands, and everything leafy in between. Whether you're interested in conservation, sustainability, or simply keen to understand how forest ecosystems support life on this planet (including yours), this course offers a solid foundation. It’s designed for those who prefer knowledge without needing to lug a chainsaw around. From forest ecology and climate interaction to sustainable timber management and policy frameworks, you’ll gain insights into how forests are managed responsibly across different contexts. Ideal for environmental professionals, aspiring consultants, or the naturally curious, this course gives you a structured understanding of forestry without ever leaving your chair—though a glance out the window at a tree wouldn’t go amiss. Fully online, CPD accredited, and rich in content, it’s tailored for learners looking to grow their expertise without wrestling with field kits or muddy boots. Branch out your knowledge—the trees are waiting. Course Curriculum: Module 01: Introduction to Forestry Module 02: Forest Soil Module 03: Forest Menstruation Module 04: Forest Surveying Module 05: Silviculture Module 06: Forest Ecosystem Module 07: Timber Harvesting (Part One) Module 08: Timber Harvesting (Part Two) Module 09: Urban Forestry Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Forestry - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Forestry - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Forestry - CPD Accredited training.
The Manual Handling - CPD Accredited Course is designed to provide individuals with essential knowledge and awareness of safe manual handling practices. Whether you're new to the topic or looking to refresh your understanding, this course ensures that you gain the necessary skills to mitigate risk while handling objects in various environments. Focusing on reducing injury through correct posture and technique, this course is a must for anyone engaged in lifting, carrying, or moving items as part of their daily tasks. Throughout the course, learners will delve into key concepts surrounding manual handling, from the fundamentals of body mechanics to understanding the common hazards associated with improper handling. The course empowers you to recognise potential risks and take steps to safeguard both yourself and those around you. With CPD accreditation, this course meets professional development standards, ensuring you gain a credible certification that will add value to your career, proving your commitment to maintaining a safe workplace environment. Course Curriculum: Module 01: Introduction, Legislation and Guidance Module 02: Manual Handling Hazards and Injuries Module 03: Manual Handling Risk Assessments Module 04: Controlling and Reducing the Risks Module 05: Safe Lifting Techniques Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Manual Handling - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Manual Handling - CPD Accredited training.
Navigating stakeholder relationships isn’t just a matter of communication—it’s an art form rooted in clarity, consistency, and a sharp understanding of interests that drive decision-making. This CPD Accredited Stakeholder Management course is tailored to help learners appreciate the nuances of stakeholder dynamics and develop strategies for building constructive, goal-aligned relationships. Whether you're coordinating a project, managing a team, or shaping policy, understanding stakeholders is vital to moving things forward smoothly and efficiently. Through structured modules and expert-led resources, learners are guided to explore stakeholder identification, influence mapping, conflict resolution strategies, and decision engagement—all delivered in a way that fits around modern digital lifestyles. No classrooms, no commutes—just straightforward, accessible learning designed for people who are serious about improving communication, alignment, and outcomes in their projects or organisations. Course Curriculum: Module 01: Introducing Stakeholder Management Module 02: Stakeholder Theories Module 03: Stakeholder Mapping Module 04: Building Strong Business Relationships With Stakeholders Module 05: Stakeholder Engagement Module 06: Stakeholder Engagement Through Effective Communication Module 07: Monitoring and Evaluating the Engagement Module 08: Managing Stakeholder Conflict Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Stakeholder Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Stakeholder Management - CPD Accredited training.
Change might be inevitable, but how you manage it makes all the difference. This CPD Accredited Change Management course guides you through the key principles, strategies and frameworks for handling organisational shifts with a clear head and a steady hand. Whether you’re guiding a team through restructuring or adjusting to new processes yourself, this course helps make sense of the moving parts—without the usual fluff or forced inspiration. It’s designed to offer insightful, structured learning with zero gimmicks and absolutely no jargon-laden detours. Expect to gain a firm understanding of change models, resistance dynamics, and leadership approaches, all presented in a clear and engaging format. It’s perfectly suited for anyone in management, HR, operations, or any role that involves navigating organisational change—whether you requested it or had it dropped on your desk at 4:59pm on a Friday. Fully online and professionally accredited, it’s designed for grown-ups who want to handle change with confidence and perhaps a little less eye twitching. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Change Management Change and the Individual Change and the Organisation Communication and Stakeholder Engagement Human Resource Management Crisis Management Conflict Management Attention Management Performance Management Project Management Risk Assessment and Management Stress Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Change Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Change Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Change Management - CPD Accredited training.
Gain in-depth knowledge and insight into the essential processes of internal auditing with this CPD Accredited course. Perfect for those looking to expand their understanding of internal controls, risk management, and governance frameworks, this course delivers the tools you need to confidently evaluate and improve business operations. Learn how to assess compliance, identify inefficiencies, and recommend improvements, all while adhering to the highest industry standards. Throughout the course, you will engage with key auditing concepts, focusing on methodologies, strategies, and industry best practices. Designed to be flexible and accessible, the course offers the convenience of online learning, allowing you to work at your own pace. Whether you're enhancing your current skill set or preparing for a role as an internal auditor, this course provides the knowledge and strategies necessary for success in this critical business function. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Auditing as a Form of Assurance Module 02: Internal Audit Procedures Module 03: Technology-based Internal Audit Module 04: Internal Control and Control Risk Module 05: Audit Interviews Module 06: Reporting Audit Outcome Module 07: UK Internal Audit Standards Module 08: Career as an Auditor Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Internal Auditor - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Internal Auditor - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Internal Auditor - CPD Accredited training.
Diversity isn’t just a word—it’s the reality of every modern workplace. This CPD-accredited online course is designed to introduce learners to the true meaning and impact of diversity, with a focus on fostering respect, awareness, and understanding across teams. It explores how recognising different backgrounds, beliefs, and identities can lead to better collaboration, communication, and wellbeing across all sectors and industries. Whether you’re aiming to develop your personal insight or add value to your organisation, this course provides accessible, structured learning at your pace, on your terms. With clear explanations, interactive content, and a strong foundation in current UK equality legislation, it delivers both relevance and clarity. Gain the confidence to navigate diverse environments respectfully—and learn why appreciating difference is far more than good manners; it’s good sense. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Diversity Module 02: Factors that Create Diversity Module 03: Prejudice, Stereotyping & Discrimination Module 04: Unconscious Biases Module 05: Avoiding Unconscious Biases at the Workplace Module 06: New Paradigms in Workplace Diversity Module 07: Diversity Training & Its Limitations Module 08: Dealing with Diversity Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Diversity - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Diversity - CPD Accredited training.