1.8 million people suffer from work-related injuries and illnesses each year in the UK. So it is very important for employers to create a safe workplace, as it is crucial for employees to ensure their own safety. That is why, whether you are an employee or an employee, you should clearly understand the health and safety procedures. The Health and Safety Level 2 course is designed to educate you on this subject. This course will teach you the essentials of workplace health and safety. The course will enrich your knowledge of different workplace hazards. Here, you will learn about the law and regulations regarding workplace safety. The course will help you comprehend the principles of RIDDOR. In addition, you will pick up the expertise for developing a safety manual. Furthermore, the course will educate you on fire safety, manual handling, machine safety and much more. After completing the course, you will know how to build a safe and healthy work environment. Join now! Take the course and enable yourself to: Familiarise yourself with different workplace hazards Learn about RIDDOR and the legal responsibilities related to workplace hazards Understand the procedures for developing a safety manual Learn about the fire safety measures Build the competence to create a safe workplace Why People Love This Course From Academy for Health & Fitness: Opportunity to boost your CV/Resume with CPD accredited proficiency Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Instant results upon completion of each assessment Certificates are available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance are included. ***Course Curriculum*** Here are the topics you will cover on the Course: ***Health and Safety Level 2*** Health and Safety Introduction Health and Safety Related Accidents and ill-health Health and Safety in The workplace Workplace Hazards Managing health and safety in Workplace Legal Responsibilities and Requirements RIDDOR - Reporting of accidents and incidents Conclusion Developing a Safety Manual Setting the Stage Safety Procedures Basics Flowcharting Gathering Information Procedure Writing Honing the Draft Procedure Some Other Methods Workplace Safety General fire safety Work at height Building work Machinery safety Lifting and handling Noise, Vibration Electricity Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There are no formal requirements to join this course. It is suitable for: Anyone who wishes to understand health and safety procedures Employers People who wish to become health and safety officers or want to pursue other relevant career paths Employees working in risky environments Requirements Enrol on the Health and Safety Level 2 with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the course without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the online course from your computer, tablet, or smartphone, and learn in a way that suits you. Career path Health and Safety Officer (Average annual salary £32,000) Risk Assessor (Average annual salary £32,000) Gas Plant Operator (Average annual salary £27,000) Oil Jig Worker (Average annual salary £30,000) Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
Are you currently in the Sales Industry? Or are you someone who has your own business? Either way, are you having a hard time increasing your sales? Then this course is perfect for your needs! Description: Sales industry is a very fast-paced sector that should be understood and adapted to its trends to be able to succeed. In this course, you will be introduced to sales which happen on a daily basis and how offering additional products is an essential for the business. Then you will learn when and how to offer promos and discounts to increase your sales. You will learn how to train your people and make your store presentable for your clients to be able to maximise your sales. Lastly, you will know about the importance of the after-sales services you should provide. Who is the course for? Sales professionals, businessmen, and entrepreneurs who want to increase their sales People who have an interest in sales and marketing Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 2 Certificate in Increasing Sales is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneurs Independent Sales Operator Marketing Specialists Sales Consultant and Specialists Sales Person Sales Representatives Self-publisher. Module 01 Introduction 00:15:00 Making Additional Sales More Effectively 01:00:00 Up Selling More Effectively 00:30:00 Cross-ÂSelling More Effectively 00:30:00 Offer Promos And Discounts More Effectively 00:15:00 Offer Freebies At No-ÂCost or Little Cost 00:15:00 Module 02 Doing Product Presentation More Effectively 00:30:00 Advertising More Effectively 00:30:00 Absorb Losses More Effectively 01:00:00 Break the Competition More Effectively 01:00:00 Search Engine Optimizing Your Website More Effectively 00:30:00 Making Your Product More Attractive 00:15:00 Module 03 Train Your People More Effectively 01:00:00 Doing Store Presentation More Effectively 01:00:00 Using Perfect Timing To Maximize Sales 00:30:00 Offer After-ÂSales Services More Effectively 00:30:00 Miscellaneous Tips 00:30:00 Conclusion 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever dreamt of a career in travel and tourism? The UK travel and tourism industry is a major contributor to the economy, generating billions of pounds and employing millions of people. With travel and tourism contributing significantly to the UK economy-over £75 billion in 2019 alone-the opportunities for skilled professionals in this field are immense. Are you passionate about travel, creating memorable experiences, and providing excellent customer service? If so, this comprehensive travel and tourism bundle could be the perfect first step towards your dream career. Our Travel & Tourism bundle encompasses a range of key areas including hospitality, event planning, and tourism management. Each course is designed to build your understanding and skills to manage tourism services, plan and execute events, and operate within hospitality settings. You will learn about modern tourism trends, effective communication strategies, and the utilization of technology in tourism, which includes courses like smartphone photography to enhance your digital presence as a travel blogger or promoter. With a single payment, you will gain access to Travel & Tourism course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Travel & Tourism Bundle Package includes: Main Course : Diploma in Travel & Tourism at QLS Level 4 10 Additional CPD Accredited Premium Courses related to Travel & Tourism: Course 01: Hospitality Management Course 02: Leisure Management Course 03: Event Planning Course 04: Catering Management Course 05: Travel Blogger Course 06: Tour Guide Training Course 07: Restaurant Management Course 08: Receptionist Diploma Course 09: Travel Advisor Course 10: Smartphone Photography Don't miss this opportunity to take your travel dreams to the next level! Enrol today and unlock a world of exciting career possibilities in the ever-evolving travel and tourism industry. Learning Outcomes of Travel & Tourism Gain a comprehensive understanding of the travel and tourism industry. Develop essential skills in hospitality, leisure management, and event planning. Learn to create engaging travel content through blogging and smartphone photography. Master the art of tour guiding and lead unforgettable adventures. Acquire expertise in restaurant management to excel in the culinary world. Earn a recognized QLS Level 4 Diploma in Travel & Tourism. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Travel & Tourism Get a free student ID card with Travel & Tourism Training program (£10 postal charge will be applicable for international delivery) The Travel & Tourism is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Travel & Tourism course materials The Travel & Tourism comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course : Diploma in Travel & Tourism at QLS Level 4 Module 1: Introduction to Travel & Tourism Module 2: Tourism Products and Services Module 3: Tour Operating and Travel Retailing Module 4: Marketing in Travel & Tourism Module 5: Developing Communication Skills Module 6: Customer Service and Satisfaction Module 7: Crisis and Visitor Attraction Management Module 8: Transport Management Procedure Module 9: Tourism in the New Normal World/ Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel & Tourism Issues to contend with Module 14: Human Resource Management in Travel Industry Course 01: Hospitality Management Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Course 02: Leisure Management Module 01: Introduction To Leisure Management Module 02: Managing And Maintaining A Leisure Facility Module 03: Travel, Tourism And Leisure Module 04: Managing Hotel And Lodging Module 05: Planning For Leisure Services Module 06: Leadership In Leisure Industry Module 07: Human Resource Management In Leisure Industry Module 08: Marketing Of Leisure And Recreation Module 09: Health, Safety And Welfare =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring Travel & Tourism professionals Career changers in Travel & Tourism Travel agents seeking advancement Industry enthusiasts in Travel & Tourism Job seekers in Travel & Tourism Requirements No prior background or expertise is required for this Course Career path After completing this bundle, you are to start your career or begin the next phase of your career. Travel Consultant Tour Operator Manager Event Planner Hotel Manager Airlines Manager Cruise Ship Director Certificates CPDQS Accredited Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Travel & Tourism at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
A beginner-level course loaded with JavaScript coding examples so that you can learn the fundamentals of JavaScript code. Explore the fundamental core concepts of using JavaScript and how to apply JavaScript code to create interactive web applications with the help of this carefully structured course. The fundamentals of JavaScript are all you need to start coding today and build amazing things with JavaScript.
Duration 3 Days 18 CPD hours This course is intended for This introductory-level course is for experienced application developers new to MongoDB. Overview This course is approximately 50% hands-on lab to lecture ratio, combining engaging expert lessons, demos and group discussions with real-world, skills-focused machine-based labs and exercises. Working in a hands-on learning environment, guided by our expert team, you'll explore: Storage Basics MongoDB Document Model MongoDB Setup CRUD: Basics through Advanced Concepts Performance: Basics through Advanced Concepts Aggregation: Basics through Advanced Concepts Replication: Basics through Advanced Concepts Sharding: Basics through Advanced Concepts Schema Design Security Basics, Authentication & Authorization Application Development and Drivers Geared for experienced developers, Introduction to MongoDB for Developers is a comprehensive course that provides you with hands-on experience with the MongoDB query language, aggregation framework, data modeling, indexes, drivers, basic performance tuning, high availability and scaling. Throughout the course, you?ll explore the MongoDB Atlas database environment in detail, gaining job-ready skills you can put right to work after class. Storage Basics What is a Storage Engine? WiredTiger Storage Engine In-Memory Storage Engine Encrypted Storage Engine MongoDB Document Model JSON and BSON MongoDB Data Types MongoDB Setup Atlas Setup / Local MongoDB Setup CRUD Basics Insert Command Find Command Query Operators Remove Command Updating Documents CRUD Advanced Bulk Writes Retryable Writes Find and Modify Transactions Performance Basics Indexes Aggregation Basics Aggregation Pipeline Concepts Aggregation Pipeline Stages Aggregation Pipeline Expressions Aggregation Advanced $lookup stage $graphLookup stage $expr operator Faceted Search Type Conversions Advanced Expression Operators Date Expression Operators Expression Variables Aggregation Pipeline Optimizations Aggregation in a Sharded Cluster Replication Basics MongoDB Replica Sets Replica Set Use Cases Replication Mechanics Replication Advanced Using Write Concern to Tune Durability Semantics Using Read Concern to Tune Read Isolation Using Read Preference Replica Set Tag Sets Sharding Basics Sharding Concepts When to Shard What is a Shard Key? Zoned Sharding / MongoDB Atlas Global Clusters Sharding Advanced Components of a Sharded Cluster Sharding Mechanics Choosing a Good Shard Key Schema Design Schema Design Core Concepts Common Patterns Security Basics Authentication & Authorization Network Encryption Encryption at Rest Auditing
Do you work from home or you need to make telephone calls for your job? Or Are you a telephone receptionsit or wish to become one? Either way, you will be learning the right telephone skills and etiquettes in this course that is specifically designed for telephone receptionist. Description: Communication is an important skill in any types of industry. You need to communicate well in your everyday life, regardless of what career you are in. Through this well-crafted course, you will learn how to be an effective communicator on the telephone. You will learn the necessary skills, attenuates of effectively communicating with clients and/ team on the telephone. In this course, you will also learn about self and time management and explore different forms of communication. You will also know how to resolve challenges of teleworkers. And whether you work outside the office or a front desk worker, you will be a communication expert through this course. Who is the course for? Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills. People who have an interest in learning how to become their own professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Contact Operator Customer Service Representative Home-based Professional Information Center Expert Telemarketer and telesales Telephone Researcher Professional Telephone Receptionist Course Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Telephone Receptionist Course- Activities 00:00:00 Mock Exam Mock Exam- Professional Telephone Receptionist Course 00:20:00 Final Exam Final Exam- Professional Telephone Receptionist Course 00:20:00
Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Manual Handling & Warehouse: Manual Handling & Warehouse Management Level 5 Online Training Do you want to recognize musculoskeletal injuries related to the workplace? Our Manual Handling & Warehouse course gives you the necessary know-how and abilities to guarantee a secure working environment. Through this Manual Handling & Warehouse training, you will learn how to work in accordance with UK health and safety laws. From Manual Handling You will learn how to evaluate risk and apply a number of risk-handling techniques. Through this Manual Handling & Warehouse course, you can understand which tasks necessitate heavy lifting or the transportation of large things. You will also be taught sophisticated manual handling techniques for using mechanical equipment. This Manual Handling & Warehouse course is a wonderful place to start if manual handling is something you're interested in! Enrol now. Special Offers of this Manual Handling Course This Manual Handling Course includes a FREE PDF Certificate. Lifetime access to this Manual Handling Course Instant access to this Manual Handling: Manual Handling Course Get FREE Tutor Support from Monday to Friday in this Manual Handling: Manual Handling Course Manual Handling & Warehouse Management Bundle Courses: Course 01: Manual Handling Course 02: Level 5 Warehouse Management Course 03: Workplace First Aid Training Course 04: Level 2 Health and Safety in the Workplace Training Manual Handling & Warehouse: Manual Handling & Warehouse Management Level 5 Online Training Transform workplace safety with our premier Manual Handling Course! Master vital techniques to mitigate risks and enhance productivity. Our certified trainers provide immersive instruction, empowering your team to excel in manual handling practices. Elevate your workforce competency and compliance with our comprehensive Manual Handling Course today! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Manual Handling & Warehouse course. Module 01: Introduction and Legislation 24:36 1: Introduction and Legislation 20:36 2: Quiz: Introduction and Legislation 04:00 Module 02: Manual Handling Injuries 23:43 3: Manual Handling Injuries 21:43 4: Quiz: Manual Handling Injuries 02:00 Module 03: Risk Assessments for Safe Manual Handling 36:54 5: Risk Assessments for Safe Manual Handling 33:54 6: Quiz: Risk Assessments for Safe Manual Handling 03:00 Module 04: Avoiding and Controlling the Risks 1:01:54 7: Avoiding and Controlling the Risks 58:54 8: Quiz: Avoiding and Controlling the Risks 03:00 Module 05: Safe Manual Handling Techniques 34:48 9: Safe Manual Handling Techniques 31:48 10: Quiz: Safe Manual Handling Techniques 03:00 Who is this course for? Manual Handling & Warehouse: Manual Handling & Warehouse Management Level 5 Online Training This Manual Handling: Manual Handling course is ideal for Warehouse Worker, Factory Worker, Construction Worker. Requirements Manual Handling & Warehouse: Manual Handling & Warehouse Management Level 5 Online Training Students who intend to enrol in this Manual Handling & Warehouse course course must meet the following requirements: Manual Handling & Warehouse: Good command of the English language Manual Handling & Warehouse: Must be vivacious and self-driven Manual Handling & Warehouse: Basic computer knowledge Manual Handling & Warehouse: A minimum of 16 years of age is required Career path Manual Handling & Warehouse: Manual Handling & Warehouse Management Level 5 Online Training After finishing this Manual Handling & Warehouse course, you can investigate popular and in-demand careers in manual handling and warehouse operations. Forklift Operator: £20K to £28K per year Warehouse Operative: £18K to £25K per year Warehouse Supervisor: £25K to £35K per year Certificates Reed courses certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed
Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
In a world brimming with ubiquitous materials, ceramics possess an unparalleled charm, transcending time and civilisation. 'Ceramics: Pottery & Sculpting Artistry' is a specially curated course that embarks on a fascinating journey through the intricate world of pottery and sculpting. From delving into the heart of various clays to the mesmerising art of wheel throwing, this course encapsulates the essence of ceramic mastery. By the culmination, you'll have explored the techniques, history, and intricacies of ceramic art, granting you the knowledge to mould and shape your creations with both elegance and finesse. Learning Outcomes Understand the diverse types of clay and their optimal utilisation in ceramics. Master hand-building techniques and wheel throwing to shape unique pottery. Apply surface decoration methods to add textures and distinct finishes to your pieces. Comprehend the principles of glazing, firing, and ceramic sculpture for advanced creations. Acquire knowledge on kiln operation and ensure studio safety practices. Why buy this Ceramics: Pottery & Sculpting Artistry? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Ceramics: Pottery & Sculpting Artistry there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Ceramics: Pottery & Sculpting Artistry for? Individuals passionate about exploring the world of pottery and ceramic sculpture. Art students or enthusiasts aiming to augment their skills in ceramics. Individuals looking to express their creativity through a tactile medium. Home décor enthusiasts wanting to craft custom pottery pieces. Those seeking a therapeutic and meditative art form for relaxation. Prerequisites This Ceramics: Pottery & Sculpting Artistry does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Ceramics: Pottery & Sculpting Artistry was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Ceramic Artist - Average salary range: £20,000 - £35,000 Pottery Wheel Thrower - Average salary range: £18,000 - £30,000 Glaze Technician - Average salary range: £19,000 - £32,000 Ceramic Sculptor - Average salary range: £21,000 - £36,000 Kiln Operator - Average salary range: £17,000 - £28,000 Ceramic Designer - Average salary range: £22,000 - £37,000 Course Curriculum Module 01: Introduction to Ceramics Introduction to Ceramics 00:13:00 Module 02: Types of Clay and Materials Types of Clay and Materials 00:14:00 Module 03: Hand-building Techniques Hand-building Techniques 00:15:00 Module 04: Wheel Throwing Wheel Throwing 00:13:00 Module 05: Surface Decoration and Texture Surface Decoration and Texture 00:15:00 Module 06: Glazing and Firing Glazing and Firing 00:15:00 Module 07: Ceramic Sculpture Ceramic Sculpture 00:14:00 Module 08: Ceramic Art and Design Ceramic Art and Design 00:14:00 Module 09: Kiln Operation and Studio Safety Kiln Operation and Studio Safety 00:16:00