1190 Operator courses

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Learn Python Programming using a Step By Step Approach with 200+ code examples.

Course summary This Python Programming course has become essential to all professional who would like to do code using Python. Learn evenings, work while studying. Work and study Python Part Time. It is a Python beginners course and teaches Python coding from scratch to intermediate. Hands-on, practical. We code some real life examples in this course.

The aim of the Nature and Importance of Entrepreneurship module is to provide the learners with a comprehensive understanding of the concept of entrepreneurship, its nature, and its importance in the global economy. After the successful completion of the course, you will be able to learn about the following, Understand tourism planning and its role. Integrated planning Appreciate planning Components Explore the Importance of Tourism Planning and the Need for Tourism Planning Know about the tourism development process and learn the techniques of Tourism Market analysis and the International Tourism Market. Understand the Socioeconomic analysis of International tourism Explore the Tourism Legal issues Get the skills of Development of Tourist spot master plans Prepare Economic feasibility This module gives students an in-depth understanding of the complex process of international tourism planning and development. Through engaging lectures, case studies, and group projects, students will explore the various stages of tourism planning and development, from initial concept and feasibility studies to implementation and monitoring. They will also gain insights into the role of different stakeholders involved in the tourism industry and their influence on the planning and development process. This course will provide a comprehensive understanding of the tourism planning and development process through a dynamic combination of theoretical concepts, real-world case studies, and hands-on projects. Over this course, you will gain insight into the key components of tourism planning and development, including market analysis, socioeconomic analysis, and legal issues. You will learn how to develop effective and sustainable tourism master plans and how to assess the economic feasibility of tourism development projects. Additionally, you will explore the importance of integrated planning and the role of various stakeholders in the tourism industry. Whether you are an aspiring tourism professional, a seasoned practitioner, or simply passionate about responsible tourism, this course will equip you with the knowledge and skills needed to impact the tourism industry positively. This module gives students an in-depth understanding of the complex process of international tourism planning and development. Through engaging lectures, case studies, and group projects, students will explore the various stages of tourism planning and development, from initial concept and feasibility studies to implementation and monitoring. They will also gain insights into the role of different stakeholders involved in the tourism industry and their influence on the planning and development process. This course will provide a comprehensive understanding of the tourism planning and development process through a dynamic combination of theoretical concepts, real-world case studies, and hands-on projects. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. International Tourism Planning and Development Process Self-paced pre-recorded learning content on this topic. International Tourism Planning and Development Process Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Tourism Planner Tourism Project Manager Destination Marketer Tour Operator Hotel Manager Travel Agent Tourism Development Officer Sustainable Tourism Consultant Tourism Researcher Event Manager. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Duration 3 Days 18 CPD hours This course is intended for Service providers who are designing or using VMware SD-WAN solutions or managing SD-WAN networks for customers Service providers looking to deliver a managed hybrid WAN with MPLS service Service providers transforming their MPLS networks for direct access to cloud services and increased network agility Overview By the end of the course, you should be able to meet the following objectives: Describe how VMware SASE™ solves security challenges for distributed enterprises Identify where VMware SD-WAN fits in the VMware SASE framework Describe the process for validating the installation of VMware SD-WAN Orchestrator and Gateway in a service provider environment Describe the features for monitoring and maintaining a VMware SD-WAN installation Evaluate the security features and certificate operations for managing a VMware SD-WAN installation Describe VMware SD-WAN Edge licensing and license types Describe the features of VMware Edge Network Intelligence™ Recognize VMware SD-WAN network monitoring tools for generating reports, events, and alerts Recognize the remote diagnostic actions available on VMware SD-WAN Orchestrator Troubleshoot VMware SD-WAN Orchestrator and Gateway common issues This three-day, hands-on training course provides you with the advanced knowledge, skills, and tools to achieve competency in operating and troubleshooting the VMware SD-WAN? environment for service providers.In this course, you focus on deploying and managing VMware SD-WAN for a service provider, including troubleshooting common issues. Course Introduction Introductions and course logistics Course objectives VMware SD-WAN Installation for Service Providers Describe security challenges for distributed enterprises Describe the VMware SASE solution for securing distributed enterprises Describe VMware deployment models for service providers Explain how VMware SD-WAN can help to transform MPLS networks to service-ready networks Identify resource requirements for installing VMware SD-WAN Orchestrator and Gateways Describe the procedure for installing VMware SD-WAN Orchestrator Describe the process for provisioning VMware SD-WAN Orchestrator Identify the external service dependencies for VMware SD-WAN Orchestrator Recognize disaster recovery options for SD-WAN Orchestrator Describe the disaster recovery workflow for VMware SD-WAN Orchestrator Identify the requirements for installing VMware SD-WAN Gateway instances Describe the procedure for installing VMware SD-WAN Gateway instances Describe the procedure for installing VMware SD-WAN Gateway instances on ESXi hosts identify Data Plane Development Kit support for gateway performance Describe the VMware SD-WAN Gateway deployment modes for service providers Configure a VMware SD-WAN Gateway for a service provider Assign a VMware SD-WAN Gateway for a service provider VMware SD-WAN Monitoring and Maintenance Describe VMware SD-WAN Orchestrator system health-monitoring features Describe VMware SD-WAN Orchestrator process-monitoring features Describe VMware SD-WAN Orchestrator storage-monitoring features Describe VMware SD-WAN Orchestrator database-monitoring features Describe the VMware SD-WAN Orchestrator upgrade process Describe the VMware SD-WAN Orchestrator backup and data archival processes Describe the VMware SD-WAN Orchestrator process to expand database disks Describe the VMware SD-WAN Orchestrator system metrics for monitoring Describe how systems metrics are collected for monitoring VMware SD-WAN Orchestrator Describe VMware SD-WAN Gateway additions and removals Describe the VMware SD-WAN Gateway upgrade process Describe the VMware SD-WAN Gateway validation process VMware SD-WAN Security and Edge Licensing Describe the VMware SD-WAN PKI security infrastructure Recognize VMware SD-WAN PKI authentication modes Describe VMware SD-WAN certificate operations Describe the VMware SD-WAN PKI certificate authentication configuration Describe the VMware SD-WAN PKI configuration process Compare operator and partner logins Describe the VMware SD-WAN self-signed certificate authority process Describe VMware SD-WAN certificate authority renewal and revocation Describe the VMware SD-WAN intermediate certificate authority Describe the VMware SD-WAN certificate chain of trust Describe the VMware SD-WAN Edge licensing and license types Assign and view the VMware SD-WAN Edge licenses and reports VMware SD-WAN Reporting and Diagnostics Describe the VMware SD-WAN network monitoring tools Describe the VMware SD-WAN network visibility options and controls Identify the VMware SD-WAN Orchestrator reporting features Describe and analyze VMware SD-WAN Orchestrator events View enterprise reports by operator, partner, and administrator View historical network insights and real-time reports on path visibility Describe common VMware SD-WAN alerts Describe the VMware SD-WAN heart mechanism for alerts Configure VMware SD-WAN alerts Analyze common VMware SD-WAN alerts Use standard networking tools for monitoring VMware SD-WAN Describe remote diagnostic actions available on VMware SD-WAN Orchestrator Use the remote diagnostics tools on VMware SD-WAN Orchestrator Generate remote diagnostics bundles and packet captures VMware SD-WAN Orchestrator and Gateway Troubleshooting Recognize the basic sanity checks to troubleshoot VMware SD-WAN Orchestrator Create diagnostic bundles to enable support to troubleshoot VMware SD-WAN Orchestrator Recognize the basic checks to troubleshoot VMware SD-WAN Orchestrator Troubleshoot common VMware SD-WAN Orchestrator performance issues Describe the tools available to troubleshoot VMware SD-WAN Gateway Analyze sample outputs for debugging a VMware SD-WAN Gateway issue Use Data Plane Development Kit to improve VMware SD-WAN Gateway performance VMware SD-WAN Orchestrator and Gateway Commands Recognize when and how to use VMware SD-WAN Orchestrator database-monitoring commands Recognize when and how to use the VMware SD-WAN Gateway process-monitoring commands

This course is an excellent resource to learn network programming using Python. With the help of practical examples, you will learn how to automate networks with Telnet, Secure Shell (SSH), Paramiko, Netmiko, and Network Automation and Programmability Abstraction Layer with Multivendor support (NAPALM).

Learn to build highly sophisticated deep learning and Computer Vision applications with PyTorch

Level 4 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Dive into the mesmerising world of ceramic arts with 'Unleash Your Creativity: Ceramic Arts and Pottery.' This course beckons learners into a realm where earthy clay transforms into astonishing pieces of art. Whether you're keen to grasp the scientific wonders of clay and glaze chemistry or eager to master the artistry behind ceramic sculpture, this programme is your pathway. As you traverse from the rudiments to advanced ceramic studio practices, each module enriches your journey, leaving you with impeccable skills to mould, decorate, and fire your creations. Learning Outcomes Understand the foundational principles of ceramic arts. Explore various ceramic techniques and methodologies. Gain knowledge about the intricacies of clay and glaze chemistry. Develop proficiency in crafting ceramic sculptures. Learn the nuances of surface decoration, finishing, and kiln firing practices. Why buy this Unleash Your Creativity: Ceramic Arts and Pottery? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Unleash Your Creativity: Ceramic Arts and Pottery for? Individuals keen to delve into the world of pottery and ceramic creation. Art enthusiasts looking to diversify their artistic skill set. Students studying art and design wishing to expand their expertise. Professionals in the design industry seeking to add ceramics to their portfolio. Hobbyists searching for a rewarding and tactile art form. Career path Ceramic Artist: £25,000 - £35,000 Pottery Designer: £28,000 - £38,000 Ceramic Technician: £24,000 - £33,000 Studio Manager (Ceramics): £30,000 - £42,000 Surface Decoration Specialist: £27,000 - £37,000 Kiln Operator: £22,000 - £30,000 Prerequisites This Unleash Your Creativity: Ceramic Arts and Pottery does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Ceramic Arts Introduction to Ceramic Arts 00:14:00 Module 2: Ceramic Techniques and Processes Ceramic Techniques and Processes 00:14:00 Module 3: Clay and Glaze Chemistry Clay and Glaze Chemistry 00:16:00 Module 4: Ceramic Sculpture Ceramic Sculpture 00:16:00 Module 5: Surface Decoration and Finishing Surface Decoration and Finishing 00:15:00 Module 6: Kiln Firing and Ceramic Studio Practices Kiln Firing and Ceramic Studio Practices 00:16:00

NPORS Lift Supervisor Training The aim of the NPORS Lift Supervisor Training is to Provide candidates with underpinning knowledge to allow them to understand the role and responsibility of the Lift Supervisor. As a result of the Lift Supervisor Course, and following successful completion of the NPORS Crane Supervisor training candidates will be able to understand and follow safe systems of work for lifting operations. This Lift supervisor course is for 3 days and can be completed at your site or ours. It is important that all delegates have a good understanding of spoken and written English for NPORS Crane Supervisor Training. NPORS Lift Supervisor Experienced Test Book with Confidence at Vally Plant Training At Vally Plant Training, we guarantee unbeatable value with our Lift Supervisor Experienced Test Price Match Promise. When you choose us, you can book with confidence, knowing that we will not be beaten on price. If you find a lower price for the same NPORS Lift Supervisor Experienced Worker Test, we’ll match it—ensuring you receive top-quality training at the best possible rate. Click for our terms and conditions Your skills, our commitment—always at the best price. NPORS Lift Supervisor Experienced Worker Test is for operators who have received some form of Lift Supervisor Course in the past or alternatively has been working with Lifting equipment, like cranes, Excavators or Telehandlers for a number of years. If you are unsure if you qualify to go down the Lift Supervisor experienced test route please contact our team to discuss this in more detail. Discounts are available for multiple Lift Supervisor Course bookings There are two parts to the lift supervisor test, a theory section comprised of 25 questions and a practical session, however Lift Supervisor training revision notes will be sent once the test has been booked. It is important that all delegates have a good understanding of spoken and written English for NPORS Crane Supervisor Training Crane Supervisor Course Summary: Leading Safe and Efficient Lifting Operations Introduction Ever wonder who keeps construction sites and warehouses running smoothly and safely? That’s where lift supervisors come in. They’re the unsung heroes ensuring everything moves like clockwork. And when it comes to proving you’re the best in the biz, NPORS certification is your golden ticket. It’s not just a piece of paper; it’s your passport to climbing the career ladder. Choose our Lifting Supervisor Course Today. Why Choose Our NPORS Lift Supervisor Training? What makes our training stand out with our Lifting Supervisor Course? Imagine learning from folks who’ve been in the trenches, in training grounds that feel like the real deal, and schedules that bend to your life, not the other way around. We’re not about boring lectures; we’re about getting your hands dirty. Who Should Attend Lift Supervisor Training? Are you the go-to person when things need to get done? Whether you’re starting out or looking to step up, if you’re in the world of construction or logistics, this Lifting Supervisor Course is for you. It’s tailored for those who like to keep things moving, safely and efficiently. Course Objectives: 1. Understanding Regulatory Requirements: Familiarise participants with relevant regulations and industry standards governing crane operations, LOLER. Ensure compliance with legal requirements and best practices for safe lifting operations, BS7121. 2. Roles and Responsibilities of a Crane Lift Supervisor: Define the roles and responsibilities of a Lift supervisor within the context of lifting operations. Highlight the importance of effective communication, leadership, and decision-making skills. 3. Crane Safety Procedures: Provide an overview of crane safety procedures, including pre-operational checks, equipment inspection, and maintenance. Emphasize the importance of hazard identification, risk assessment, and mitigation strategies. 4. Lifting Plan Development: Guide participants in the understanding of the lifting plans tailored to specific lifting tasks and site conditions created by the Appointed Person(AP). Address factors such as load weight, size, shape, centre of gravity, and environmental considerations. 5. Site Safety and Hazard Awareness: Enhance participants’ awareness of potential hazards in the lifting environment, such as overhead power lines, unstable ground, and confined spaces. Implement effective measures to mitigate risks and ensure a safe working environment. 6. Communication and Coordination: Stress the importance of clear and effective communication between crane operators, riggers, signallers, and other personnel involved in lifting operations. Provide guidance on establishing communication protocols, using standardized hand signals, and conducting pre-lift briefings. 7. Emergency Response and Crisis Management: Equip participants with the skills and knowledge to respond effectively to emergencies and crisis situations during lifting operations. Implement emergency procedures, evacuation protocols, and contingency plans to mitigate risks and ensure personnel safety. 8. Practical Exercises and Case Studies: Provide hands-on lift supervisor training opportunities for participants to apply theoretical knowledge in practical scenarios. Analyse real-life case studies to identify lessons learned, best practices, and areas for improvement in crane supervision. Learning Outcomes By the end, you’ll be a pro at keeping sites safe, managing lifts, and leading teams. You’ll walk away not just with knowledge, but with practical skills that meet and beat industry standards. It’s about making you the go to lift supervisor everyone wants on their team. Course Logistics Ready to jump in? We’ve got training spots across the UK, with dates and times that fit your life. Signing up is a breeze, and we’ll guide you through any paperwork or prerequisites. It’s all about making it easy for you to get started. Conclusion: A crane supervisor course aims to empower participants with the expertise and confidence to lead safe and efficient lifting operations on construction sites. By focusing on regulatory compliance, safety procedures, lifting plan development, hazard awareness, communication, and practical training, the course prepares crane supervisors to fulfil their roles effectively and ensure the well-being of all personnel involved in lifting activities. Investing in crane supervisor training is essential for promoting a culture of safety, minimising risks, and achieving excellence in crane operations management. Crane Supervisor Training Available 7 days a week to suit your business requirements. VPT have a team of friendly and approachable instructors, who importantly have a wealth of knowledge of lifting supervision and the construction industry We have our own training centre conveniently located close to the M5 junction 9, In Tewkesbury. With its own purpose-built practical training area to simulate an actual working environment for the supervisor course. Our Lift Supervisor training and test packages are priced to be competitive. Discounts are available for multiple bookings We can send a fully qualified NPORS supervisor Tester to your site nationwide, for instance to reduce the amount of time away from work More courses: Polish your abilities with our dedicated Lift Supervision Training, Slinger Signaller Training, Telehandler Training, Cat & Genny Training, Plant Loader Securer, Ride-On Road Roller, Abrasive Wheel Training, Lorry Loader Training and Scissor Lift Training sessions. Learn the safe and effective operation of these vital machines, crucial for construction and maintenance tasks. Elevate your skills and career prospects by enrolling in our comprehensive courses today. Frequently Asked Questions 1. What is Lift Supervisor Training? Lift Supervisor Training is a specialised course designed to equip individuals with the knowledge and skills required to supervise lifting operations safely and efficiently. This training typically covers topics such as planning lifts, managing lifting equipment, and ensuring compliance with safety regulations. 2. Who should attend The Lifting Supervisor Course? This training is ideal for individuals responsible for overseeing lifting operations on construction sites, in warehouses, or any environment where lifting equipment like cranes are used. It’s particularly beneficial for site supervisors, managers, and anyone involved in the planning and execution of lifting operations to attend the NPORS Lift supervisor Course. 3. What certifications are available through the Lift Supervisor Training? Participants can obtain several Lift Supervisor certifications, including: NPORS Traditional card: Valid for 5 years, widely accepted in various sectors. NPORS card with CSCS logo: Recognised by major building contractors, with an initial RED trained operator card that can be upgraded to a BLUE competent operator card after completing relevant Crane Supervisor NVQ. 4. Is a health and safety test required for the NPORS Crane Supervisor Red operator card with the CSCS logo? Yes, to qualify for this card, you must have completed the CSCS operatives health and safety test within the last two years. 5 . How long is the certification valid, and what is the renewal process? The NPORS Traditional card is valid for 5 years. The NPORS card with the CSCS logo’s RED trained operator card is valid for 2 years, after which it can be upgraded to a BLUE competent Crane Supervisor operator card upon completion of relevant NVQs. The renewal process typically involves undergoing a refresher course or assessment to ensure continued competence. For those looking for a “NPORS Crane Supervisor Training near me,” our widespread operations make it convenient for you to access Vally Plant Trainings top-quality training no matter where you are in the UK