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613 Operator courses delivered On Demand

Touch Typing - QLS Endorsed

4.7(47)

By Academy for Health and Fitness

Boost Your Career By Enrolling In This Touch Typing Bundle To Overcome Your Challenges! Receive 10 CPD Accredited additional bundle courses for free when you purchase 1 QLS-Endorsed certificate course. If you wish to gain a solid and compact knowledge of Touch Typing and boost your career, then take a step in the right direction with this industry-standard, comprehensive Touch Typing bundle of courses, which are well organised. This Touch Typing package includes 1 Premium The Quality Licence Scheme-endorsed course with 10 additional CPD Accredited courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this Touch Typing bundle. This Touch Typing Bundle Package includes: Course 01: Award in Touch Typing at QLS Endorsed 10 Additional CPDQS Accredited Premium Courses - Course 01: Microsoft Excel - Beginner, Intermediate & Advanced Course 02: Complete Microsoft Word Course 03: Microsoft Powerpoint Course 04: Proofreading & Copy Editing Course (Level 4 Diploma) Course 05: Effective Email Writing Course 06: Journal Therapy Course 07: Playwriting and Screenwriting Course Course 08: Understanding Data Protection and Data Security Course 09: Smart Goal Setting Course 10: Time Management The Touch Typing course materials for Touch Typing are designed by experts. With this Touch Typing bundle package, which enables you to monetize your expertise, success becomes much simpler. Master the abilities, equip yourself with the appropriate qualities, and explore your job options in Touch Typing relevant industries. Your personal development is aided by this premium Touch Typing package, which has been approved by the Quality Licence Scheme and CPD accreditation. You'll have the freedom to practice at your own pace. HOW TO USE RESOURCES: To use the resources, just download them and open them using a browser. You can use Google Chrome to open them, but Safari or any other browser can also be used. Just make sure to enable javascript in the browsers for the automatic correction/ highlights. Why Prefer This Touch Typing Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support Take a step toward a brighter future! with our QLS Endorsed Touch Typing Bundle. Here is the curriculum breakdown of main QLS Course of this Touch Typing bundle: Award in Touch Typing at QLS Endorsed Module 01: Introduction Module 02: How to Set up Your Computer Module 03: How to type the letters F and J Module 04: How to type the letters D and K Module 05: How to type the letters S and L Module 06: How to type the letter A and ; (semicolon) Module 07: How to type the letters E and I Module 08: How to type the letters R and U Module 09: How to type the letters T and O Module 10: How to type CAPITAL letters Module 11: How to type the letter C and, (Comma) Module 12: How to type the letters G and H Module 13: How to type the letters N and V Module 14: How to type the letters W and M Module 15: How to type the letters Q and P Module 16: How to type the letters B and Y Module 17: How to type the letters Z and X Module 18: How to type Colon and Semicolon Module 19: How to type Full Stop and Comma Module 20: How to type Question Mark and Exclamation Mark Module 21: How to type Dash, Parentheses and Quotation Marks And much more... What is the Touch Typing Masterclass Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Touch Typing bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required for this Touch Typing bundle. Career path Enroling on this Touch Typing Masterclass can lead to the following career paths: Data Entry Operator Customer Service Executives Email Marketing Executives Personal Assistant Administrative Executive And many more office job roles requiring you to type fast! Certificates Award in Touch Typing at QLS Endorsed Hard copy certificate - Included For Additional The Quality Licence Scheme Courses, You have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International delivery) CPDQS Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPDQS.

Touch Typing - QLS Endorsed
Delivered Online On Demand8 days
£105

Working At Height Training

By Compliance Central

Working at height can be dangerous, and it's important to have the proper training and equipment to ensure the safety of workers. Our "Working at Height" course is designed to provide participants with the knowledge and skills necessary to work safely and effectively at any height. Employers have a legal duty to ensure that their employees are protected while working at height and must conduct a risk assessment to identify any potential hazards. This includes selecting the appropriate personal protective equipment (PPE), such as harnesses, lanyards, and fall arrest systems. It is also important to ensure that the equipment being used is in good condition and properly maintained. Regular training and drills are also essential to ensure that employees know how to use the equipment and are familiar with emergency procedures. Working at height requires careful planning and attention to detail to ensure the safety of all employees. Our Working At Height course is intended for workers in construction, maintenance, and other industries where working at height is a regular requirement. Enrol now and take the first step in protecting yourself and others while working at height. Sign up today and see the difference it makes in the safety and effectiveness of your work. The course covers the following topics: Hazards associated with working at a height Regulations and guidelines for working at height Proper use of personal protective equipment Selection and maintenance of equipment Fall protection systems Emergency procedures Risk assessment and management Along with the Working At Height courses, you also get: Lifetime Access. Unlimited Retake Exam & Tutor Support. Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee. Our training is interactive, engaging, and designed to provide practical skills and knowledge that you can apply immediately to your work. Our expert trainers have years of experience in the field and will share the latest trends and best practices in working at height. Certificate in Work At Height Training Module 01: Introduction, Regulations and Duties Module 02: Assessment and Prevention Module 03: Work at Height Equipment CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who work at heights or supervise others who work at heights should take this "Working at Height" course. This includes construction workers, roofers, window cleaners, tree surgeons, and other tradespeople who may be required to work at heights. It also includes supervisors or managers who are responsible for the safety of employees working at heights. Requirements To enrol in this Working At Height course, all you need is a basic understanding of the English Language and an internet connection. Career path Some jobs that require or benefit from this course include: Height Safety Advisor: £25,000 to £40,000 per year Rope Access Technician: £22,000 to £35,000 per year Tower Crane Operator: £28,000 to £45,000 per year Construction Site Supervisor: £30,000 to £45,000 per year Industrial Abseiler: £20,000 to £30,000 per year Wind Turbine Technician: £28,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Working At Height Training
Delivered Online On Demand1 hour
£12

Canine Communication

4.8(9)

By Skill Up

Identify your dog's voice to treat them best. Speak to your dog like a family member who understands your language. Learn Canine Psychology, Dog communication, and Body Language.

Canine Communication
Delivered Online On Demand4 hours
£25

Certified Customer Service Skills Training

By iStudy UK

Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field?Do you want to make your customers happy? This course is designed for the learners who want to know the basics of customer service. Our customer service course intends to introduce you to the basics of customer service and translates that knowledge into practical application. You will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. You will also explore all the different elements of excellent customer service and what you need to do to make it an integral part of your business and your reputation. Course Highlights Certified Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Customer Service Skills Training into 3 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam- Certified Customer Service Skills Training 00:20:00 Final Exam Final Exam- Certified Customer Service Skills Training 00:20:00

Certified Customer Service Skills Training
Delivered Online On Demand7 hours 10 minutes
£25

Exploring Sustainable Ecotourism Practices Around the World

4.5(3)

By Studyhub UK

Venture into a fascinating realm where travel meets conservation with our course, 'Exploring Sustainable Ecotourism Practices Around the World'. Uncover the underlying principles that make ecotourism an intricate dance of environmental stewardship, cultural preservation, and enjoyable travel experiences. Dive deep into modules ranging from the rudiments of ecotourism to adept management techniques, creating a harmonious blend of adventure, cultural immersion, and sustainability. Learning Outcomes Understand the foundational concepts and significance of ecotourism. Grasp the essence of ecological principles and their relation to conservation efforts. Acquire knowledge in the art of environmental interpretation and natural resource management. Gain insight into preserving cultural heritage while promoting community-based tourism. Develop adeptness in planning, managing, and executing sustainable ecotourism ventures. Why buy this Exploring Sustainable Ecotourism Practices Around the World? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success Who is this Exploring Sustainable Ecotourism Practices Around the World for? Individuals passionate about merging travel with environmental conservation. Tourism professionals looking to incorporate sustainable methodologies. Conservationists eager to promote tourism that benefits local communities. Adventure enthusiasts keen on understanding the principles behind their activities. Planners and policymakers aiming to boost community-based tourism. Career path Ecotourism Consultant: £35,000 - £45,000 Conservation Officer: £24,000 - £31,000 Tour Operator Specialising in Sustainable Practices: £28,000 - £40,000 Environmental Interpreter: £22,000 - £30,000 Natural Resource Manager: £30,000 - £42,000 Community-based Tourism Coordinator: £27,000 - £35,000 Prerequisites This Exploring Sustainable Ecotourism Practices Around the World does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Ecotourism Introduction to Ecotourism 00:16:00 Module 02: Ecological Principles and Conservation Ecological Principles and Conservation 00:14:00 Module 03: Environmental Interpretation Environmental Interpretation 00:21:00 Module 04: Sustainable Practices in Ecotourism Sustainable Practices in Ecotourism 00:19:00 Module 05: Natural Resource Management Natural Resource Management 00:18:00 Module 06: Cultural Heritage and Community-Based Tourism Cultural Heritage and Community-Based Tourism 00:18:00 Module 07: Adventure Tourism and Outdoor Activities Adventure Tourism and Outdoor Activities 00:17:00 Module 08: Ecotourism Planning and Management Ecotourism Planning and Management 00:19:00

Exploring Sustainable Ecotourism Practices Around the World
Delivered Online On Demand2 hours 22 minutes
£10.99

Abrasive Wheel Safety Training

4.3(43)

By John Academy

Overview Did you know almost 5000 injuries occur by angle grinders alone in the UK? This massive number is enough to explain the importance of abrasive wheel safety. Learn the key principles of safely using abrasive wheels with our Abrasive Wheel Safety Training. In this course you will get a clear understanding of the characteristics of abrasive wheels. The modules will teach you how to select the right type of wheel. In addition, you will be able to learn the proper process of grinding, truing, dressing and balancing the wheels. The course will also educate you on the dangers you may face and teach you how to be safe. This course is the ultimate safety guide for you. So, for the sake of your safety, enrol today and start learning! Course Preview Learning Outcomes Familiarise yourself with the characteristics of abrasive wheels Know how to choose the right types of wheels Understand the mounting of abrasive wheels Get introduced to the grinding, truing, dressing and balancing process Learn about the dangers of abrasive wheels Develop the skills to ensure abrasive wheel safety Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Selection of Abrasive Wheels Grinding, Turing and Balancing Ensuring Safety Who Should Take This Abrasive Wheel Safety Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge Are There Any Entry Requirements? This Abrasive Wheel Safety Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Abrasive Wheel Safety Training course will equip you with effective skills and abilities and help you explore career paths such as  Grinder Operator Industrial Safety Specialist Welder Metal Fabricator Module 01:Abrasive Wheel Safety Abrasive Wheel Safety 00:08:00 Module 02:Basics of Abrasive Wheels Basics of Abrasive Wheels 00:06:00 Module 03:Characteristics of Abrasive Wheel Characteristics of Abrasive Wheel 00:06:00 Module 04:Choosing the Right Wheel Choosing the Right Wheel 00:05:00 Module 05:Grinding, Truing, Dressing and Balancing Grinding, Truing, Dressing and Balancing 00:05:00 Module 06: Inspections and Training Inspections and Training 00:05:00 Module 07:Mounting of Abrasive Wheels Mounting of Abrasive Wheels 00:07:00 Module 08:The Dangers of Abrasive Wheels The Dangers of Abrasive Wheels 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Abrasive Wheel Safety Training
Delivered Online On Demand48 minutes
£24.99

Advanced Forklift Training

4.3(43)

By John Academy

Overview  Forklifts are one of the most used industrial equipment. Thus, it is important to learn forklift operating for the future and current professionals working in the relevant sectors. If you are one of them you can start developing your skills with our online Advanced Forklift Training. The course is divided into bite-sized modules. Each module will provide you with detailed lectures on how to use forklifts. First, you will learn about different types of forklifts. Then, the course will educate you on the strategies of operating forklifts safely. In addition, you will learn the skills for safely shifting heavy loads.  From this course, you will also get a clear understanding of the operational hazards and risks. It will ensure you are well aware of the safety regulations and measures for driving a forklift. So join now and enhance your skills! Course Preview Learning Outcomes Get introduced to different types of forklifts Learn the skills to operate forklifts safely Understand the strategies for moving and handling heavy loads Familiarise yourself with the operational hazards and risks Deepen your knowledge of the safety regulations and measures Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Forklift maintenance Forklift controls and operation Vehicle inspection methods Health and safety protocols Who Should Take This Advanced Forklift Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Advanced Forklift Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Advanced Forklift Training Certification After completing and passing the Advanced Forklift Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Advanced Forklift Training will equip you with effective skills and abilities and help you explore career paths such as  Forklift Operator Construction Worker Industrial Worker Module 01: Introduction To Forklifts Introduction to Forklifts 00:18:00 Module 02: Types Of Forklifts Types of Forklifts 00:13:00 Module 03: Operating Forklifts Safely Operational Risks and Hazards 00:24:00 Module 04: Moving And Handling Loads Safely Moving and Handling Loads Safely 00:20:00 Module 05: Refuelling And Recharging Safely Refuelling and Recharging Safely 00:13:00 Module 06: Operational Risks And Hazards Operating Forklifts Safely 00:26:00 Module 07: Regulations And Safety Measures Regulations And Safety Measures 00:25:00 Assignment Assignment - Forklift Training - Online Course 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Forklift Training
Delivered Online On Demand2 hours 19 minutes
£24.99

Basic Excel Spreadsheet

4.3(43)

By John Academy

Course Overview Build a solid foundation on Excel Spreadsheet with the Basic Excel Spreadsheet course. This course is designed to introduce you to the ins and outs of excel spreadsheets. Within no time, you will be able to add a new and valuable skill set to your resume. The Basic Excel Spreadsheet course will show you the essential components of the excel spreadsheet. You will understand the method of entertaining data. The course will enrich your knowledge of Autofill and Autosum. From the bite-sized modules, you will pick up skills to use the basic formulas. The course will show you how to format and manage spreadsheets. You will gain the expertise for linking the sheets together. This comprehensive course will also provide you with a detailed introduction to functions. Upon completing the course you will be equipped with the basic skills to operate a spreadsheet. The Basic Excel Spreadsheet course is the online platform to train yourself on the fundamentals of spreadsheets. Enroll in the course to elevate your abilities and increase your employability in the relevant sectors. Learning Outcomes Understand the fundamentals of Excel spreadsheets Learn the process of entering data into spreadsheets Enrich your knowledge of formula basics and copywriting formulas Grasp the skills for formatting spreadsheets Know the process of linking the sheets together Become competent in managing the sheets Who is this course for? Individuals who want to learn the basics of Excel Spreadsheet Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path  The Basic Excel Spreadsheet course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Business Professional Data Operator Data Specialist Basic Excel Spreadsheet Tour of the Excel screen 00:10:00 Entering Data 00:13:00 Autofill Speedfill 00:09:00 Saving the file 00:02:00 Autosum 00:04:00 Formula Basics 00:11:00 Copying formulas - Relative Formulas 00:04:00 Totals and Averages 00:04:00 Formatting the Spreadsheet 00:07:00 Managing the Sheets 00:06:00 Copying formulas - absolute formulas 00:08:00 Linking the Sheets together 00:06:00 Introduction to Functions 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Basic Excel Spreadsheet
Delivered Online On Demand1 hour 29 minutes
£18

Call Centre & Customer Service Training

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand42 minutes
£12

The Complete Apache Groovy Developer Course

By Packt

Learn how to program using Apache Groovy.

The Complete Apache Groovy Developer Course
Delivered Online On Demand13 hours 25 minutes
£29.99