4450 Operations courses

Duration 4 Days 24 CPD hours Overview By the end of the course, you should be able to meet the following objectives: Describe how Tanzu Kubernetes Grid fits in the VMware Tanzu portfolio Describe the Tanzu Kubernetes Grid architecture Deploy and manage Tanzu Kubernetes Grid management and supervisor clusters Deploy and manage Tanzu Kubernetes Grid workload clusters Deploy, configure, and manage Tanzu Kubernetes Grid packages Perform basic troubleshooting During this four-day course, you focus on installing VMware Tanzu© Kubernetes Grid? in a VMware vSphere© environment and provisioning and managing Tanzu Kubernetes Grid clusters. The course covers how to install Tanzu Kubernetes Grid packages for image registry, authentication, logging, ingress, multipod network interfaces, service discovery, and monitoring. The concepts learned in this course are transferable for users who must install Tanzu Kubernetes Grid on other supported clouds. Course Introduction Introductions and course logistics Course objectives Introducing VMware Tanzu Kubernetes Grid Identify the VMware Tanzu products responsible for Kubernetes life cycle management and describe the main differences between them Explain the core concepts of Tanzu Kubernetes Grid, including bootstrap, Tanzu Kubernetes Grid management, supervisor, and workload clusters List the components of a Tanzu Kubernetes Grid instance VMware Tanzu Kubernetes Grid CLI and API Illustrate how to use the Tanzu CLI Define the Carvel Tool set Define Cluster API Identify the infrastructure providers List the Cluster API controllers Identify the Cluster API custom resource definitions Authentication Explain how Kubernetes manages authentication with Management clusters Explain how Kubernetes manages authentication with supervisor clusters Define Pinniped Define Dex Describe the Pinniped authentication workflow Load Balancers Illustrate how load balancing works for the Kubernetes control plane Illustrate how load balancing works for application workload Explain how Tanzu Kubernetes Grid integrates with VMware NSX Advanced Load Balancer List load balancing options available on public clouds VMware Tanzu Kubernetes Grid on vSphere List the requirements for deploying a supervisor cluster List the steps to install a Tanzu Kubernetes Grid supervisor cluster Summarize the events of a supervisor cluster creation List the requirements for deploying a management cluster List the steps to install a Tanzu Kubernetes Grid management cluster Summarize the events of a management cluster creation Demonstrate how to use commands when working with management clusters VMware Tanzu Kubernetes Grid on Public Clouds List the requirements for deploying a management cluster on AWS and Microsoft Azure List the configuration options to install a Tanzu Kubernetes Grid a management cluster on AWS and Azure Tanzu Kubernetes Workload Clusters List the steps to build a custom image Describe the available customizations Identify the options for deploying Tanzu Kubernetes Grid clusters Explain the difference between the v1alpha3 and v1beta1 APIs Explain how Tanzu Kubernetes Grid clusters are created Discuss which VMs compose a Tanzu Kubernetes Grid cluster List the pods that run on a Tanzu Kubernetes Grid cluster Describe the Tanzu Kubernetes Grid core add-ons that are installed on a cluster Tanzu Kubernetes Grid Packages Define the Tanzu Kubernetes Grid packages Explain the difference between Auto-Managed and CLI-Managed packages Define packages repositories Configuring and Managing Tanzu Kubernetes Grid Operation and Analytics Packages Describe Cert-Manager Describe the Harbor Image Registry Describe Fluent Bit Identify the logs that Fluent Bit collects Explain basic Fluent Bit configuration Describe Prometheus and Grafana Configuring and Managing Tanzu Kubernetes Grid Networking Packages Describe the Contour ingress controller Demonstrate how to install Contour on a Tanzu Kubernetes Grid cluster Describe ExternalDNS Demonstrate how to install Service Discovery with ExternalDNS Describe Multus CNI Tanzu Kubernetes Grid Day 2 Operations List the load balancer configuration options in vSphere to load balance applications Demonstrate how to configure Ingress with the NodePortLocal Mode Explain how to install VMware Tanzu Application Platform Describe life cycle management in Tanzu Kubernetes Grid Explain how backup and restore are implemented in Tanzu Kubernetes Grid Describe Velero and Restic List the steps to back up a Workload cluster using Velero and Restic Troubleshooting Tanzu Kubernetes Grid Discuss the various Tanzu Kubernetes Grid logs Identify the location of Tanzu Kubernetes Grid logs Explain the purpose of crash diagnostics Demonstrate how to check the health of a Tanzu Kubernetes Grid cluster Explain packages cleanup procedures Explain management recovery procedures Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Tanzu Kubernetes Grid: Install, Configure, Manage [V2.0] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Tanzu Kubernetes Grid: Install, Configure, Manage [V2.0] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for vSphere administrators, architects, system engineers, and systems integrators who are responsible for the deployment or management of Site Recovery Manager Overview By the end of the course, you should be able to meet the following objectives: Summarize the components of Site Recovery Manager architecture Deploy and configure the Site Recovery Manager appliance Describe the principal disaster recovery topologies that are used with Site Recovery Manager Configure inventory and resource mappings Describe the storage replication options that are used with Site Recovery Manager Configure Site Recovery Manager to leverage array-based replication Describe VMware vSphere Replication™ functionality Describe the vSphere Replication architecture Deploy and configure vSphere Replication for use with Site Recovery Manager Build Site Recovery Manager array-based protection groups, protection groups based on vSphere Replication, and Virtual Volumes protection groups. Build, edit, execute, test, and remove a recovery plan Perform a planned migration This two-day, hands-on training course gives experienced VMware vSphere© administrators the knowledge to install, configure, and manage VMware Site Recovery Manager? 8.6. This course also shows you how to write and test disaster recovery plans that use Site Recovery Manager. Course Introduction Introductions and course logistics Course objectives Site Recovery Manager Architecture Describe Site Recovery Manager architecture Identify disaster recovery options with Site Recovery Manager Evaluate how Site Recovery Manager integrates with VMware products Describe Site Recovery Manager licensing options List the disaster recovery topologies supported by Site Recovery Manager Describe how VMware Site Recovery for VMware Cloud on AWS integrates with Site Recovery Manager Deploying and Configuring Site Recovery Manager Identify the vSphere and vCenter Server requirements for deploying Site Recovery Manager Define Site Recovery Manager virtual appliance system requirements Deploy the Site Recovery Manager appliance Navigate the Site Recovery Manager configuration UI Describe the process for registering Site Recovery Manager with vCenter Server Describe how to start and stop services in Site Recovery Manager Identify ways to perform updates to the Site Recovery Manager appliance Describe the options for accessing the Site Recovery Manager Describe the process for configuring site pairing Describe how to import and export Site Recovery Manager configuration Navigate the Site Recovery Manager configuration UI Describe the process for registering Site Recovery Manager with vCenter Server Describe how to start and stop services in Site Recovery Manager Identify ways to perform updates to the Site Recovery Manager appliance Describe the options for accessing the Site Recovery Manager Describe the process for configuring site pairing Describe how to import and export Site Recovery Manager configuration Configuring Inventory Mappings Explain the importance of inventory mappings Identify configuration options for inventory mappings Describe the importance of placeholder virtual machines and datastores Describe the importance of the vSphere inventory changes for Site Recovery Manager operation Using Array-Based Replication Describe array-based replication Describe Storage Replication Adapters and explain their role for the array-based replication Describe the concept and configuration of array pairs Describe datastore groups and the relationship between devices and datastore groups Describe the role of consistency groups Identify the advantages of array-based replication vSphere Replication Describe Site Recovery Manager with vSphere Replication Architecture Discuss the role of vSphere Replication components Discuss use cases for vSphere Replication Discuss system requirements and operational limits of vSphere Replication Determine how to calculate bandwidth requirements for vSphere Replication Identify the advantages of vSphere Replication Deploy a vSphere Replication appliance Configure a vSphere Replication appliance and register it with vCenter Server Pair vSphere Replication appliances Deploy an additional vSphere Replication server Register a vSphere Replication server with a vSphere Replication management server Replicating VMs Using vSphere Replication Describe the replication process used by vSphere Replication List vSphere Replication replica states Describe vSphere Replication of encrypted virtual machines Describe vSphere native key provider Describe how to configure vSphere Replication Discuss vSphere Replication RPO settings Describe MPIT instances Describe additional vSphere Replication settings Describe how to disable vSphere Replication Protection Groups Define protection group functionality Examine the differences between array-based protection groups, protection groups based on vSphere Replication, and Virtual Volumes protection groups Create a protection group View a placeholder virtual machine in the inventory Configure protection for virtual machines and edit protection groups Recovery Plans Discuss recovery plan concepts Discuss network planning Discuss the organization of storage for recovery plans Describe customization options in recovery planning Describe priority groups and VM dependencies Describe how to implement a recovery plan Configure VM recovery plan properties Describe the customization of recovery plans Configure additional steps in the recovery plan Delete a recovery plan Executing Recovery Plans Discuss use cases for Site Recovery Manager Describe planned migration Identify Site Recovery Manager workflows Examine Site Recovery Manager integration with various vSphere technologies Describe how to conduct a recovery plan test Perform a recovery plan test Identify the effect on the storage layer during the test recovery steps Review the recovery plan test steps Describe how to cancel a recovery plan test and clean up after recovery plan test cancelation Explain a recovery plan execution in planned migration or disaster recovery mode Identify the recovery steps for each execution type Describe a forced recovery Explain the importance of reprotection processes and states Examine failback steps Describe how to reprotect a data center Monitoring and Troubleshooting Identify Site Recovery Manager alarm options Generate Site Recovery Manager recovery plan history reports Configure Site Recovery Manager advanced settings Identify Site Recovery Manager logs Describe the vRealize Operations management pack for Site Recovery Manager

Duration 2 Days 12 CPD hours This course is intended for Cloud Solutions Architects, Site Reliability Engineers, Systems Operations professionals, DevOps Engineers, IT managers. Individuals using Google Cloud Platform to create new solutions or to integrate existing systems, application environments, and infrastructure with the Google Cloud Platform. Overview Apply a tool set of questions, techniques and design considerations Define application requirements and express them objectively as KPIs, SLO's and SLI's Decompose application requirements to find the right microservice boundaries Leverage Google Cloud developer tools to set up modern, automated deployment pipelines Choose the appropriate Google Cloud Storage services based on application requirements Architect cloud and hybrid networks Implement reliable, scalable, resilient applications balancing key performance metrics with cost Choose the right Google Cloud deployment services for your applications Secure cloud applications, data and infrastructure Monitor service level objectives and costs using Stackdriver tools This course features a combination of lectures, design activities, and hands-on labs to show you how to use proven design patterns on Google Cloud to build highly reliable and efficient solutions and operate deployments that are highly available and cost-effective. This course was created for those who have already completed the Architecting with Google Compute Engine or Architecting with Google Kubernetes Engine course. Defining the Service Describe users in terms of roles and personas. Write qualitative requirements with user stories. Write quantitative requirements using key performance indicators (KPIs). Evaluate KPIs using SLOs and SLIs. Determine the quality of application requirements using SMART criteria. Microservice Design and Architecture Decompose monolithic applications into microservices. Recognize appropriate microservice boundaries. Architect stateful and stateless services to optimize scalability and reliability. Implement services using 12-factor best practices. Build loosely coupled services by implementing a well-designed REST architecture. Design consistent, standard RESTful service APIs. DevOps Automation Automate service deployment using CI/CD pipelines. Leverage Cloud Source Repositories for source and version control. Automate builds with Cloud Build and build triggers. Manage container images with Google Container Registry. Create infrastructure with code using Deployment Manager and Terraform. Choosing Storage Solutions Choose the appropriate Google Cloud data storage service based on use case, durability, availability, scalability and cost. Store binary data with Cloud Storage. Store relational data using Cloud SQL and Spanner. Store NoSQL data using Firestore and Cloud Bigtable. Cache data for fast access using Memorystore. Build a data warehouse using BigQuery. Google Cloud and Hybrid Network Architecture Design VPC networks to optimize for cost, security, and performance. Configure global and regional load balancers to provide access to services. Leverage Cloud CDN to provide lower latency and decrease network egress. Evaluate network architecture using the Cloud Network Intelligence Center. Connect networks using peering and VPNs. Create hybrid networks between Google Cloud and on-premises data centers using Cloud Interconnect. Deploying Applications to Google Cloud Choose the appropriate Google Cloud deployment service for your applications. Configure scalable, resilient infrastructure using Instance Templates and Groups. Orchestrate microservice deployments using Kubernetes and GKE. Leverage App Engine for a completely automated platform as a service (PaaS). Create serverless applications using Cloud Functions. Designing Reliable Systems Design services to meet requirements for availability, durability, and scalability. Implement fault-tolerant systems by avoiding single points of failure, correlated failures, and cascading failures. Avoid overload failures with the circuit breaker and truncated exponential backoff design patterns. Design resilient data storage with lazy deletion. Analyze disaster scenarios and plan for disaster recovery using cost/risk analysis. Security Design secure systems using best practices like separation of concerns, principle of least privilege, and regular audits. Leverage Cloud Security Command Center to help identify vulnerabilities. Simplify cloud governance using organizational policies and folders. Secure people using IAM roles, Identity-Aware Proxy, and Identity Platform. Manage the access and authorization of resources by machines and processes using service accounts. Secure networks with private IPs, firewalls, and Private Google Access. Mitigate DDoS attacks by leveraging Cloud DNS and Cloud Armor. Maintenance and Monitoring Manage new service versions using rolling updates, blue/green deployments, and canary releases. Forecast, monitor, and optimize service cost using the Google Cloud pricing calculator and billing reports and by analyzing billing data. Observe whether your services are meeting their SLOs using Cloud Monitoring and Dashboards. Use Uptime Checks to determine service availability. Respond to service outages using Cloud Monitoring Alerts. Additional course details: Nexus Humans Architecting with Google Cloud: Design and Process training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Architecting with Google Cloud: Design and Process course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Network security engineers ISE administrators Wireless network security engineers Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco ISE deployments, including core deployment components and how they interact to create a cohesive security architecture. Describe the advantages of such a deployment and how each Cisco ISE capability contributes to these advantages. Describe concepts and configure components related to 802.1X and MAC Authentication Bypass (MAB) authentication, identity management, and certificate services. Describe how Cisco ISE policy sets are used to implement authentication and authorization, and how to leverage this capability to meet the needs of your organization. Describe third-party Network Access Devices (NADs), Cisco TrustSec, and Easy Connect. Describe and configure web authentication, processes, operation, and guest services, including guest access components and various guest access scenarios. Describe and configure Cisco ISE profiling services, and understand how to monitor these services to enhance your situational awareness about network-connected endpoints. Describe best practices for deploying this profiler service in your specific environment. Describe BYOD challenges, solutions, processes, and portals. Configure a BYOD solution, and describe the relationship between BYOD processes and their related configuration components. Describe and configure various certificates related to a BYOD solution. Describe the value of the My Devices portal and how to configure this portal. Describe endpoint compliance, compliance components, posture agents, posture deployment and licensing, and the posture service in Cisco ISE. Describe and configure TACACS+ device administration using Cisco ISE, including command sets, profiles, and policy sets. Understand the role of TACACS+ within the Authentication, Authentication, and Accounting (AAA) framework and the differences between the RADIUS and TACACS+ protocols. Migrate TACACS+ functionality from Cisco Secure Access Control System (ACS) to Cisco ISE, using a migration tool. The Implementing and Configuring Cisco Identity Services Engine (SISE) v3.0 course shows you how to deploy and use Cisco© Identity Services Engine (ISE) v2.4, an identity and access control policy platform that simplifies the delivery of consistent, highly secure access control across wired, wireless, and VPN connections. This hands-on course provides you with the knowledge and skills to implement and use Cisco ISE, including policy enforcement, profiling services, web authentication and guest access services, BYOD, endpoint compliance services, and TACACS+ device administration. Through expert instruction and hands-on practice, you will learn how to use Cisco ISE to gain visibility into what is happening in your network, streamline security policy management, and contribute to operational efficiency. This course helps you prepare to take the exam, Implementing and Configuring Cisco Identity Services Engine (300-715 SISE), which leads to CCNP© Security and the Cisco Certified Specialist - Security Identity Management Implementation certifications. Introducing Cisco ISE Architecture and Deployment Using Cisco ISE as a Network Access Policy Engine Cisco ISE Use Cases Describing Cisco ISE Functions Cisco ISE Deployment Models Context Visibility Cisco ISE Policy Enforcement Using 802.1X for Wired and Wireless Access Using MAC Authentication Bypass for Wired and Wireless Access Introducing Identity Management Configuring Certificate Services Introducing Cisco ISE Policy Implementing Third-Party Network Access Device Support Introducing Cisco TrustSec Cisco TrustSec Configuration Easy Connect Web Authentication and Guest Services Introducing Web Access with Cisco ISE Introducing Guest Access Components Configuring Guest Access Settings Configuring Sponsor and Guest Portals Cisco ISE Profiler Introducing Cisco ISE Profiler Profiling Deployment and Best Practices Cisco ISE BYOD Introducing the Cisco ISE BYOD Process Describing BYOD Flow Configuring the My Devices Portal Configuring Certificates in BYOD Scenarios Cisco ISE Endpoint Compliance Services Introducing Endpoint Compliance Services Configuring Client Posture Services and Provisioning in Cisco ISE Working with Network Access Devices Review TACACS+ Cisco ISE TACACS+ Device Administration Configure TACACS+ Device Administration TACACS+ Device Administration Guidelines and Best Practices Migrating from Cisco ACS to Cisco ISE Lab outline Access the SISE Lab and Install ISE 2.4 Configure Initial Cisco ISE Setup, GUI Familiarization, and System Certificate Usage Integrate Cisco ISE with Active Directory Configure Basic Policy on Cisco ISE Configure Policy Sets Configure Access Policy for Easy Connect Configure Guest Access Configure Guest Access Operations Create Guest Reports Configure Profiling Customize the Cisco ISE Profiling Configuration Create Cisco ISE Profiling Reports Configure BYOD Blacklisting a Device Configure Cisco ISE Compliance Services Configure Client Provisioning Configure Posture Policies Test and Monitor Compliance-Based Access Test Compliance Policy Configure Cisco ISE for Basic Device Administration Configure TACACS+ Command Authorization Additional course details: Nexus Humans Cisco Implementing and Configuring Cisco Identity Services Engine v3.0 (SISE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing and Configuring Cisco Identity Services Engine v3.0 (SISE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Getting Started The Master of Business Administration is a prestigious postgraduate qualification that leading employers highly value. The programme is designed to enhance business managers' strategic thinking and decision-making and develop their critical understanding of business management. This programme covers the core business sectors: entrepreneurship, marketing, accounting, statistics, finance, business ethics, business law, managerial economics, business strategy and analysis, operations, administration and communication. This programme, qualified from UK business schools, is well acknowledged and globally respected as it dominates critical thinking and research. MBA can also help you specialise in a new industry you want to move to or in your current sector. This professional qualification improves the chances of progression in a career path. This qualification helps the learner to oversee, supervise and allocate the operations in a business firm. The programme aims to make the candidate capable of understanding the functional aspects of a company and acquiring the skills for communication and decision-making. The programme comprises two phases; the first is the Qualifi Level 7 Diploma in Strategic Management and Leadership awarded by Qualifi and delivered by the School of Business and Technology London. The second phase is the MBA Top-Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements A bachelor's degree Applicant without a bachelor's degree but holding significant managerial experience will be considered for entry on a case-by-case basis. Further, candidates are also required to demonstrate their English language proficiency. Progression An MBA graduate can pursue a fruitful career in many industries. MBA can open career opportunities in various sectors such as banking and financial services, investment banking, management consulting, insurance, hospitality, media, information technology (IT) and marketing. MBA is often a pathway to promotion or a career change as you will gain a professional reputation and develop essential skills in the sector one chooses to pursue. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 - Qualifi Level 7 Diploma in Strategic Management and Leadership Programme Structure To attain 120 credits, learners must complete the six compulsory units and select at least two optional units. Mandatory Units Unit 702: Manage Team Performance to Support Strategy Unit code: Y/506/9067 TQT : 150 Credit: 15 This unit's objective is to enable learners to delve into the evaluation and enhancement of team performance to achieve strategic goals. Additionally, learners will be introduced to various management models, concepts, and ideas that can assist in establishing objectives for departments, projects, teams, and individual performance. Unit 704: Information Management and Strategic Decision Taking Unit code: H/506/9068 TQT : 150 Credit: 15 This unit aims to tackle the abundance and intricacy of data and information accessible to organisations and to teach how to analyse, apply, and ascertain its value in shaping strategic decisions. Unit 705: Leading a Strategic Management Project Unit code: L/506/9065 TQT : 150 Credit: 15 This unit will engage the learner in crafting research and methodologies to bolster a strategic management project. They will need to assess options and data sources critically before presenting the outcomes of the project. Unit 706: Strategic Direction Unit code: D/506/9068 TQT : 150 Credit: 15 The purpose of this unit is to delve into the strategic aims and objectives of an organisation and to understand their importance in defining direction, as well as gauging success and progress for the organisation. Additionally, the unit will examine how various strategic options may lead the organisation to alter its course. Unit 711: Strategic Planning Unit code: Y/506/9070 TQT : 150 Credit: 15 This unit focuses on the significance of the strategic planning process in crafting suitable strategies and creating a plan that garners support from stakeholders and other organizational leaders. Learners will also engage in a critical evaluation of the program and its subsequent success. Unit 724: Development as a Strategic Manager Unit code: J/506/9064 TQT : 150 Credit: 15 This unit aims to foster organizational and self-awareness in learners. It lays the groundwork for a self-critical and reflective approach to personal development, which is essential when operating strategically. Additionally, it considers broader contextual factors within the organization and the environment, recognizing their role in contributing to the overall strategic success of both the individual and the organization.   Optional Units Unit 703: Finance for Managers Unit code: D/506/9071 TQT : 150 Credit: 15 The purpose of this unit is to assist learners in comprehending and applying financial information and data. This unit holds significance for learners as it aids in making informed financial decisions. Unit 708: Strategic Marketing Unit code: M/506/9074 TQT : 150 Credit: 15 This unit will explore the foundational models, techniques, and theories that form the basis of marketing and can contribute to achieving strategic objectives. It will also give learners a critical comprehension of the marketing function within intricate organizations. Unit 710: Organisational Change Strategies Unit code: K/506/9073 TQT : 150 Credit: 15 The primary objective of this unit is to equip learners with the knowledge and skills to understand, plan, and execute organizational change effectively. While prevailing wisdom in the business world often emphasizes the need for fast, large-scale, and transformative change for corporate survival, there is evidence to suggest that many successful organizations adopt a slower and more cautious approach. Moreover, change initiatives have a reported failure rate of around 70%. This underscores the complexity of managing organizational change, making it a critical skill for successful leaders and organizations. This unit will scrutinize the evolving nature of organizations and the associated challenges they encounter. It will explore the key approaches to change management and demonstrate how these align with the various types of changes organizations undergo, particularly concerning individual, group, and organizational behaviour. Unit 712: Human Resource Planning Unit code: H/506/9072 TQT : 150 Credit: 15 This unit will cover key considerations in planning for and acquiring a workforce capable of achieving strategic objectives. It will also examine the limitations and external factors that impact an organization's HR practices.   Phase 2 - MBA Top-Up Programme Structure Dissertation (Major Project) Delivery Methods The programme comprises two phases; the first is the Qualifi Level 7 Diploma in Strategic Management and Leadership awarded by Qualifi and delivered by the School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the MBA Top-Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started Enhance your career and earn the highest qualification available in business and management. The Doctor of Business Administration taught and awarded by the University of Central Lancashire is designed for senior managers and consultants who wish to learn and earn an advanced administration level while working full-time. DBA is a demanding research-based programme suitable for candidates pursuing higher-level business administration qualifications after an MBA. This programme provides a solid foundation in various aspects of business, including management, marketing, finance, and operations. Students can expect to gain practical insights into real-world business scenarios, enabling them to make informed decisions and solve complex problems effectively. You're learning journey will include: Lectures and guided reading. Active group work. Case studies. Videos. Reviews of current events and student presentations. You'll develop applied research skills as you evaluate industry-related problems critically. Throughout the programme, students receive support from experienced academics and industry professionals who provide guidance and feedback on their research projects. The programme is delivered through online webinars and independent study, allowing students to balance their studies with work and personal commitments. Doctor of Business Administration is awarded and delivered by the University of Central Lancashire. School of Business and Technology London partners with Chestnut Education Group to promote this Doctor of Business Administration programme.  About Awarding Body Founded in 1828, the University of Central Lancashire is a public university based in Preston, Lancashire, England. Today, UCLAN is one of the largest in the United Kingdom, with a student and staff community of nearly 38,000. At present, the University has academic partners in all regions of the globe, and it is on a world stage that the first-class quality of its education was first recognised. In 2010, UCLAN became the first UK modern Higher Education institution to appear in the QS World University Rankings. In 2018, the Centre for World University Rankings estimated Central Lancashire to be in the top 3.7 per cent of all global universities, highlighting the growth the University has made in offering students real-world learning experiences and reflecting the University's extensive pool of academic talent. Ranked in the top 7% of universities worldwide. Student Communities from more than 100 countries WES Recognised Qualifi is a UK Government (Ofqual.gov.uk) regulated awarding organisation and has developed a reputation for supporting relevant skills in a range of job roles and industries, including Leadership, Enterprise and Management, Hospitality and catering, Health and Social Care, Business Process Outsourcing and Public Services. Qualifi is also a signatory to BIS international commitments of quality. The following are the key facts about Qualifi. Regulated by Ofqual.gov.uk World Education Services (WES) Recognised Assessment Assignments and Project No examination Entry Requirements Applicants should normally have a Master's degree or equivalent and work in or have recently worked with in business administration. If English is not your first language, you will be expected to demonstrate a certificated level of proficiency of at least IELTS 6.5 (Academic level) or equivalent English Language qualification. Progression Upon completing the doctorate programme, learners will possess the necessary skills and knowledge to pursue various career opportunities in administration, management research, etc. One can choose from various positions upon successfully completing a DBA. Some of the most notable career paths are Professor and Postdoctoral Researcher, Market Research Analyst, Economic Analyst, etc. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1: Qualifi Level 8 Diploma in Strategic Management and Leadership Programme Structure The course is structured around eight mandatory units, encompassing various topics aligned with learning outcomes. Each unit holds a value of 20 credits. Learners can participate in lectures and workshops to familiarize themselves with the subject. Attaining a total of 160 credits by completing all units is a prerequisite for the issuance of the Diploma. Unit 800: Leadership Qualities and Practice Unit code: A/506/9126 This unit delves into the connections between leadership and management within strategic operations. It scrutinizes various leadership styles, their underlying principles, and associated concepts. The unit also investigates methods to assess and enhance team performance to achieve strategic business and operational goals. Additionally, it encompasses the interplay between strategic management and leadership, containing crucial leadership principles, theories, and their alignment with organizational strategy. Unit 701: Research Methods Unit code: Y/506/9134 The objective of this unit is to enhance the learner's knowledge and comprehension of academic practices and research methodologies. It employs a problem-based learning approach to cultivate practical proficiency in areas relevant to educational practice and research in business and management. Unit 801: Personal Leadership Development as a Strategic Manager Unit code: F/506/9127 This unit focuses on the strategic leadership skills essential for directors and senior managers to effectively guide international organizational strategic initiatives, collaborating with partners, buyers, suppliers, customers, and competitors. Unit 802: Strategy Development in Cross Border and Global Organisations Unit code: F/506/9130 This unit tackles formulating strategies for cross-border or global organizations, which encounter complexities stemming from political, religious, cultural, and social differences, as well as the management of organizations operating within specific country boundaries. Unit 803: Strategic Planning for Cross Border and Global Organisations Unit code: L/506/9132 This unit scrutinises the diverse influences and effects on cross-border or global organisations and how they contribute to the development of successful strategies and the mitigation of risks. Unit 804: Strategic Direction in Cross Border and Global Organisations Unit code: R/506/9133 This unit provides senior strategic managers with the opportunity to delve into the influences and effects of cross-border and global policy and strategy. It aims to facilitate enhancements in establishing direction, shaping the approach, and forecasting the success of cross-border or worldwide policy and procedure. Unit 805: Strategic Communication Unit code: L/506/9129 The unit aims to develop the ability to critically assess and appreciate the impact of media on international organisations. It considers stakeholders, political and pressure groups, as well as the part played by media owners. Unit 806: Culture and its Impact on Strategy Unit code: J/506/9128 This unit strives to foster a profound comprehension of the intricacies faced by internationally operating organizations and how this impacts the strategy development process. It employs well-reasoned and thoroughly researched perspectives to cultivate alternative viewpoints.   Phase 2 - Doctor of Business Administration Programme Structure Stage 1 - Taught component The Reflexive Practitioner Management, Rhetoric, Policy and Practice Research Methodologies and Design Qualitative Research Methods Quantitative Research Methods Accordion Title Stage 2 - Research component The Reflexive Practitioner     Delivery Methods The Doctor of Business Administration is awarded and delivered by the University of Central Lancashire. This doctorate from the University of Central Lancashire is offered as a block teaching and research programme. The DBA will run at the Preston Campus of the University. You'll have full access to the Library and information resources of the University throughout the DBA and may use all social, cultural and sports facilities of the University. Stage 1 - Taught component The DBA Taught Programme consists of six taught modules, each being completed through a four-day intensive workshop plus a period of private study both before and after the workshop. During Stage 1 you will develop critical and reflective skills at doctoral level, through the requirement to think conceptually, apply critical thinking, and reasoning skills and to challenge orthodoxy relating to the body of knowledge and research relating to Management and Organisation. Action learning is incorporated within the study sessions and is an important and distinctive feature of our DBA. You will work in sets or small development groups with fellow participants throughout the programme and also develop your skills as a critical and reflective learner. Stage 2 - Research component The DBA Research Programme - as part of the development process of your DBA project, you will have worked with the DBA staff to agree a suitable supervisory team, including a Director of Studies. This team will work with you throughout Stage 2 helping you to design and implement your own particular DBA project. This will normally take two years working on a part-time basis although you may choose to work at a pace that requires more time and you may therefore take up to five years. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started BA (Hons) Business and Management focuses on gaining practical knowledge in management. This program supports the learner to acquire the skills needed to manage a business organisation, such as communication, decision-making, and problem-solving. BA (Hons) Business and Management aims to make the learners aware of the various day-to-day operations and activities in a business organisation. Also, it aims for the students to understand the effective management of the business. In this qualification, learners will have the chance to study International Business. After completing this program, a learner will acquire the skills to make a prompt decisions in a competitive, changing business world. Besides, the qualification will help the student understand the techniques of modern business, and further, this course will provide knowledge to become a successful businessman in the contemporary world. Learners will bridge the gap between theory and practice upon completing the programme. The course improves the chances of progression in a career and helps the learner to manage the activities in a business organisation. The program comprises two phases; the first is the Level 4 and 5 Diploma in Business Management awarded by Qualifi and delivered by School of Business and Technology London. The second phase is the BA (Hons) Business and Management Top Up, delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements Applicants are required to have the following entry requirements: A level or Equivalent Minimum 1 Year of Business Management work experience Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 - QUALIFI Level 4 and 5 Diploma in Business Management Programme Structure Level 4 The Qualification is made up of 6 units. All units are mandatory and required by learners to be awarded the Level 4 Diploma in Business Management. Level 4 diploma in Business Management made up of 120 credits which equates to 1200 hours of TQT and include 480 hours of GLH. Communications in Organisations Unit Reference Number : D/507/1581 TQT : 200 Credit : 20 This unit assists managers in examining the connections between effective communication and the cultivation of workforce comprehension and commitment to change. It does so by delving into the concept of good communication practices. Leadership and the Organisation Unit Reference Number : H/507/1582 TQT : 200 Credit : 20 This unit offers learners the chance to explore the characteristics and skills essential for successful leadership comprehensively. Learners will also be equipped to contemplate the application of various leadership theories and models to specific scenarios and understand the methods for developing leadership skills. Financial Awareness Unit Reference Number : M/507/1584 TQT : 200 Credit : 20 This unit is crafted to acquaint learners with the nature, role, and significance of financial information within organisations, specifically focusing on the managerial viewpoint. Managing Change Unit Reference Number : A/507/1586 TQT : 200 Credit : 20 This unit delves into the planning, implementation, and evaluation of change. It strongly emphasises involving those directly impacted, seeking their insights, knowledge, commitment, and ownership in the change process. Business Operations Unit Reference Number : F/507/1587 TQT : 200 Credit : 20 This unit centres on the proficient and resourceful planning and supervision of work activities. It equips learners with the competence to devise, enact, and modify operational plans to enhance effectiveness and efficiency while allowing for designing and overseeing suitable systems to ensure product and service quality. Developing Teams Unit Reference Number : J/507/1588 TQT : 200 Credit : 20 This unit centres on establishing, growing, and reinforcing teams to enable them to attain their goals and objectives. Learners are tasked with recognising the skills and potential of team members, and they should create avenues for team members to acquire new skills and experiences.   Level 5 The Qualification is made up of 6 units. All units are mandatory and required by learners to be awarded the Level 5 Diploma in Business Management Responding to the Changing Business Environment Unit Reference Number : R/507/1612 TQT : 200 Credit : 20 The central focus of this unit revolves around the evolving dynamics among business, government, and their constituents, leading to a landscape that presents both prospects and challenges for contemporary organisations. Profoundly grasping the organisational implications of these trends enables managers to adapt constructively to the shifting socio-economic milieu. Effective Decision Making Unit Reference Number : Y/507/1513 TQT : 200 Credit : 20 This unit will examine diverse approaches to corporate decision-making, encompassing the decision implementation process and effectively utilising knowledge within organisations. Business Development Unit Reference Number : D/507/1614 TQT : 200 Credit : 20 The primary objective of this unit is to equip learners with the essential knowledge and skills required for researching a market and formulating a development strategy, which may involve launching a new business model, establishing a new enterprise, or introducing a fresh product or service line. Business Models and Growing Organisations Unit Reference Number : H/507/1615 TQT : 200 Credit : 20 This unit delves into the growth journey of small businesses, the factors contributing to their success, and the optimal management of available growth opportunities. This comprehensive exploration will enhance the learner's comprehension of rapidly expanding organisations in the economy's private and social sectors. Customer Management Unit Reference Number : K/507/1616 TQT : 200 Credit : 20 This unit's primary goal is to give learners a profound understanding of customer behaviour. It will foster skills development and empower learners to employ tools and strategies organisations can utilise to enhance customer retention and cultivate stronger customer relationships. Risk Management and Organisations Unit Reference Number : T/507/1618 TQT : 200 Credit : 20 In this unit, learners will engage in the process of constructing risk profiles and devising risk management strategies for specific case studies. These case studies, accessible online, will serve as illustrative examples of the varied approaches organisations employ when addressing change.   Phase 2 - BA (Hons) Business and Management Programme Structure Strategic Management Sustainability and Responsible Business Marketing Communications Business Management Undergraduate Major Project Delivery Methods The program comprises two phases; the first is the Level 4 and 5 Diploma in Business Management awarded by Qualifi and delivered by School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the BA (Hons) Business and Management Top Up, delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps