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Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

>> 12-Hour Knowledge Knockdown! Prices Reduced Like Never Before << Have you ever wondered how all those packages get delivered to your doorstep? The UK delivery industry is booming, with millions of parcels whizzing across the country every day. The need for professional delivery drivers is increasing, with typical annual pay ranging from £20,000 to £27,000, with room for development. But before you hop behind the wheel of a delivery van, there's some essential knowledge to pick up. Are you ready to ensure smooth deliveries, keep your vehicle in top shape, and navigate the roads with confidence? This Delivery Driving & Vehicle Maintenance Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Introduction to the Delivery Driving Course 02: Vehicle Maintenance Course 03: Large Good Vehicles (LGV) Course 04: Manual Handling Course 05: Driving Theory Test Preparation Our comprehensive bundle covers an in-depth introduction to delivery driving, time management skills essential for maintaining punctuality, and valuable customer service training to ensure satisfaction at every doorstep. With our added emphasis on vehicle maintenance, keep your vehicle in prime condition, ensuring maximum efficiency and safety. Additionally, this bundle includes a course on driving theory test preparation, giving you a robust foundation for acing your driving tests. Learning Outcomes of Delivery Driving & Vehicle Maintenance Develop a comprehensive understanding of delivery driving principles and best practices. Master vehicle maintenance techniques for troubleshooting and routine repairs. Gain expertise in operating large goods vehicles (LGVs) safely and efficiently. Learn proper manual handling procedures to prevent injuries and ensure safety. Prepare for driving theory tests with comprehensive test preparation materials. Enhance your knowledge of safe and efficient transportation operations. So why wait? Enrol now and ignite your career with our Delivery Driving & Vehicle Maintenance Bundle today! Why Choose Our Delivery Driving & Vehicle Maintenance Course? Get a Free CPD Accredited Certificate upon completion of Delivery Driving & Vehicle Maintenance Get a free student ID card with Delivery Driving & Vehicle Maintenance Training The Delivery Driving & Vehicle Maintenance is affordable and simple to understand Lifetime access to the Delivery Driving & Vehicle Maintenance course materials The Delivery Driving & Vehicle Maintenance comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Introduction to the Delivery Driving Module 01: Introduction To The Delivery Driving Module 02: Delivery And Collection Module 03: Maintaining Records Module 04: Effective Route Planning Module 05: Stress Management Module 06: Driver CPC Module 07: Maintain Traffic Laws Module 08: Parking And Reversing Module 09: Driving In Adverse Weather Condition Module 10: Safety Regulations And Hygiene Module 11: Vehicle Maintenance And Safety Module 12: Zero Contact Delivery Methods Course 02: Vehicle Maintenance Module 1: Safety Rules & Introduction To Tools Module 2: General Maintenance For Car Mechanics Module 3: Dashboard Indicator Lights Module 4: Tires Module 5: Internal Combustion Engines & Engine Oil Module 6: The Cooling System Module 7: The Fuel System Module 8: The Electrical System Module 9: The Drive Train Module 10: Brakes Module 11: Buying A Car Course 03: Large Good Vehicles (LGV) Module 01: Knowing Your LGV Module 02: Characteristics Of Vehicle Module 03: Vehicle Limit Module 04: Loads And Load Restraint Module 05: Drivers' Hours And Records Module 06: Vehicles And Driving Module 07: Health And Conduct Module 08: LGV Safety Inspection Module 09: Qualified LGV Driver Module 10: Provisional LGV Licence =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £63) CPD Hard Copy Certificate: £29.99 (Each) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Delivery Driving & Vehicle Maintenance bundle is suitable for everyone. This bundle is ideal for: New drivers Career changers Delivery driver hopefuls LGV license seekers Safety-conscious individuals Requirements You will not need any prior background or expertise in this Delivery Driving & Vehicle Maintenance bundle. Career path This Delivery Driving & Vehicle Maintenance bundle will allow you to kickstart or take your career in the related sector to the next stage. Delivery Driver HGV Driver Fleet Manager Logistics Coordinator Dispatcher Entrepreneur (Delivery Service) Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee.

Sales and Marketing: Sales and Marketing Course Online Sales and Marketing Course is the procedure of establishing a sales force, organising sales operations, and executing sales methods that enable a company to meet consistently, if not exceed its sales goals. When it comes to managing sales and improving sales performance for any size business, regardless of industry, the key to success is always accurate and consistent sales management processes. If you want to build your career as a sales manager or learn more skills in sales management but aren't sure where to begin, this Sales and Marketing Course will provide you with a solid foundation to become a confident sales manager and develop more advanced skills in Sales Management. Main Course: Level 7 Sales and Marketing Course Free Courses Course 02: Level 5 Retail Management Course 03: Level 4 Time Management Course Course 04: Level 5 Diploma in Risk Management Course 05: Level 7 Business Management Special Offers of this Sales and Marketing: Sales and Marketing Course This Sales and Marketing: Sales and Marketing Course includes a FREE PDF Certificate. Lifetime access to this Sales and Marketing: Sales and Marketing Course Instant access to this Sales and Marketing: Sales and marketing course Get FREE Tutor Support from Monday to Friday in this Sales and Marketing: Sales and Marketing Course [ Note: Free PDF certificate as soon as completing this Sales and Marketing: Sales and Marketing Course ] Sales and Marketing: Sales and Marketing Course Industry Experts Designed this Sales and Marketing: Sales and Marketing Course into 08 detailed modules. Assessment Method of Sales and Marketing: Sales and Marketing Course After completing each module of the Sales and Marketing: Sales and Marketing course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Sales and Marketing: Sales and Marketing Course After completing the MCQ/Assignment assessment for this Sales and Marketing: Sales and Marketing Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Sales and Marketing: Sales and Marketing Course This Sales and Marketing: Sales and Marketing is appropriate for those who want to get a head start in the sales sector or aspiring professionals working for public, private, volunteer and nonprofit organisations. Requirements Sales and Marketing: Sales and Marketing Course Students who intend to enrol in this Sales and Marketing: Sales and Marketing course must meet the following requirements: Sales and Marketing: Good command of the English language Sales and Marketing: Must be vivacious and self-driven Sales and Marketing: Basic computer knowledge Sales and Marketing: A minimum of 16 years of age is required Career path Sales and Marketing: Sales and Marketing Course After completing this Sales and Marketing: Sales and Marketing, you may be able to pursue a variety of promising career opportunities. Certificates Digital Certificate Digital certificate - Included

Accounting And Finance Accounting and finance assist businesses in measuring, monitoring, and planning their operations. This Accounting & Finance course has been designed to provide a thorough introduction to business Accounting and Finance as both an idea and a profession. This Accounting & Finance course will equip you with in-demand accounting and finance skills as well as the ability to complete practicable processes while working in an organisation. This could be tricky, especially if this is your first consignment in the accounting and finance sector. Our Accounting & Finance course provides a solid understanding of accounting and financial methods, concepts, and duties to properly prepare you for a career in the accounting and finance sector. Special Offers of this Accounting and Finance: Accounting and Finance Course This Accounting and Finance: Accounting and Finance Course includes a FREE PDF Certificate. Lifetime access to this Accounting and Finance: Accounting and Finance Course Instant access to this Accounting and Finance: Accounting and Finance Course Get FREE Tutor Support from Monday to Friday in this Accounting and Finance: Accounting and Finance Course [ Note: Free PDF certificate will provide as soon as completing the Accounting And Finance course] Accounting And Finance Industry Experts Designed this Accounting and Finance: Accounting and Finance course into 17 detailed modules. Course Curriculum of this Accounting & Finance Course: Module 1: Essentials of Accounting and Finance Module 2: Types of Cost Data and Cost Analysis Module 3: Contribution Analysis Module 4: Break-Even and Cost-Volume-Profit Analysis Module 5: Relevant Cost and Making Short-Term Decisions Module 6: Forecasting Cash Needs and Budgeting Module 7: Cost Control and Variance Analysis Module 8: Managing Financial Assets Module 9: Managing Accounts Receivable and Credit Module 10: Managing Inventory Module 11: The Time Value of Money Module 12: Capital Budgeting Decisions Module 13: Improving Managerial Performance Module 14: Sources of Short-Term Financing Module 15: Considering Term Loans and Leasing Module 16: Long-Term Debt and Equity Financing Module 17: Accounting Conventions and Recording Financial Data Assessment Method of Accounting and Finance After completing each module of the Accounting & Finance Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Accounting and Finance After completing the MCQ/Assignment assessment for this Accounting & Finance course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Accounting And Finance This Accounting & Finance course is ideal for: Candidates interested to start a career in accountancy Business owners seeking to look after their own accounts Existing accountancy workers in seeking higher positions or promotion Accountancy workers with no formal qualifications Anyone wishing to boost their career prospects. Requirements Accounting And Finance There are no specific requirements for this Accounting And Finance Course. Career path Accounting And Finance Certificates Certificate of completion Digital certificate - Included

As AML- Anti Money Laundering compliance is a legal requirement for businesses in the UK, the demand for AML consultants and experts is at its peak and is expected to rise even further. Accordingly, if you want to secure yourself in an in-demand and rewarding career path, then this AML - Anti Money Laundering Training could be the perfect choice for you! Our AML- Anti Money Laundering bundle starts with the basics of AML and gradually progresses towards advanced topics. Therefore, each lesson of this AML is intuitive and easy to understand. Why would you choose the AML - Anti Money Laundering course: Lifetime access to AML - Anti Money Laundering course materials Full tutor support is available from Monday to Friday with the AML - Anti Money Laundering course Learn AML - Anti Money Laundering skills at your own pace from the comfort of your home Gain a complete understanding of AML - Anti Money Laundering course Diploma in Anti-Money Laundering (AML) at QLS Level 5 Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Officer Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS), a UK-based organisation that sets standards for non-regulated training and learning, has endorsed this course for its high-quality, non-regulated provision and training programmes. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for: AML Analyst AML Officer AML Manager Process Trainer AML Training Assistant Requirements To enrol in this AML - Anti Money Laundering course, all you need is a basic understanding of the English Language and an internet connection. Career path The AML - Anti Money Laundering course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to AML - Anti Money Laundering. Anti-Money Laundering Analyst Portfolio Operations Specialist Quality Control Analyst Fraud Monitoring Associate Investigations Specialist Compliance Investigator Financial Reporting Analyst Certificates CDP Accerdited PDF Certificate Digital certificate - Included CDP Accerdited Hardcopy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each QLS Endorsed Hard Copy Certificate Hard copy certificate - £109

Are you looking to enhance your Train Driver Beginners skills? If yes, then you have come to the right place. Our comprehensive course on Train Driver Beginners will assist you in producing the best possible outcome by mastering the Train Driver Beginners skills. The Train Driver Beginners course is for those who want to be successful. In the Train Driver Beginners course, you will learn the essential knowledge needed to become well versed in Train Driver Beginners. Our Train Driver Beginners course starts with the basics of Train Driver Beginners and gradually progresses towards advanced topics. Therefore, each lesson of this Train Driver Beginners course is intuitive and easy to understand. Why would you choose the Train Driver Beginners course from Compliance Central: Lifetime access to Train Driver Beginners course materials Full tutor support is available from Monday to Friday with the Train Driver Beginners course Learn Train Driver Beginners skills at your own pace from the comfort of your home Gain a complete understanding of Train Driver Beginners course Accessible, informative Train Driver Beginners learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Train Driver Beginners Study Train Driver Beginners in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Train Driver Beginners Course Train Driver Beginners Curriculum Breakdown of the Train Driver Beginners Course Module 01: Introduction to Trainee Train Driving Module 02: Train Driver Licences and Certificates: Key Facts Module 03: Train Driver Required Skills and Attitudes Module 04: Train Driver Application Form Success Module 05: Train Driver Psychometric Test Module 06: Find Success in the Train Driver Interview Module 07: References, Medical Assessment and Training CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Train Driver Beginners course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Train Driver Beginners. It is also great for professionals who are already working in Train Driver Beginners and want to get promoted at work. Requirements To enrol in this Train Driver Beginners course, all you need is a basic understanding of the English Language and an internet connection. Career path The Train Driver Beginners course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Train Driver Beginners. Train Dispatcher/Controller: £25,000 to £45,000 per year Train Operations Manager: £35,000 to £70,000 per year Rail Safety Inspector: £28,000 to £45,000 per year Train Maintenance Technician: £25,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Construction Management: Construction Management Online Unlock your potential with our comprehensive Construction Management: Construction Management course! Dive deep into Construction Management principles, methods, and strategies for success. Our Construction Management: Construction Management course covers the A to Z, ensuring you grasp every aspect of effective project oversight. From planning to execution, Construction Management is the key to streamlined operations. Gain confidence in your Construction Management skills and propel your career forward. Enroll now for Construction Management excellence and be at the forefront of the industry. With our Construction Management: Construction Management course, you'll be equipped to lead and excel in the dynamic world of construction. Don't miss out- Construction Management awaits your mastery! Why Choose Construction Management: Construction Management from Us Construction Management Course developed by industry experts. Free PDF certificate as soon as completing the Construction Management course. Special Offers of this Construction Management: Construction Management Course This Construction Management: Construction Management Course includes a FREE PDF Certificate. Lifetime access to this Construction Management: Construction Management Course Instant access to this Construction Management: Construction Management Course Get FREE Tutor Support from Monday to Friday in this Construction Management: Construction Management Course Main Course: Construction Project Management Free Courses Course 01: Level 7 Project Management Course 02: Property Management [ Note: Free PDF certificate as soon as completing the Construction Management: Construction Management course] Construction Management: Construction Management Online Industry Experts Designed this Construction Management: Construction Management course into 10 detailed modules. Course Curriculum of Construction Project Management Course Module 01: Construction Practices Module 02: Systematic Project Management Module 03: Project Estimating Module 04: Project Planning Module 05: Project Scheduling Concepts Module 06: Managing Time Module 07: Resource Management Module 08: Project Scheduling Applications Module 09: Project Cost System Module 10: Project Financial Management Assessment Method of Construction Management After completing each module of the Construction Management: Construction Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Construction Management After completing the MCQ/Assignment assessment for this Construction Management: Construction Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Construction Management: Construction Management Online The Construction Management: Construction Management course is recommended for anyone looking for work in the construction industry. People who work in construction management-related fields and want to expand their experience and skills will benefit from this Construction Management: Construction Management course. Requirements Construction Management: Construction Management Online Students who intend to enrol in this Construction Management: Construction Management course must meet the following requirements: Construction Management: Good command of the English language Construction Management: Must be vivacious and self-driven Construction Management: Basic computer knowledge Construction Management: A minimum of 16 years of age is required Career path Construction Management: Construction Management Online Certificates Certificate of completion Digital certificate - Included

Accounting & Finance Accounting and finance assist businesses in measuring, monitoring, and planning their operations. This Accounting & Finance course has been designed to provide a thorough introduction to business Accounting & Finance as both an idea and a profession. This Accounting & Finance course will equip you with in-demand accounting and finance skills as well as the ability to complete practicable processes while working in an organisation. This could be tricky, especially if this is your first consignment in the accounting & finance sector. Our Accounting & Finance course provides a solid understanding of accounting and financial methods, concepts, and duties to properly prepare you for a career in the accounting finance sector. Courses: Accounting & Finance Anti-Money Laundering (AML) Training Diploma in Forex Trading Accounting & Finance Detailed Course Curriculum of this Accounting & Finance Course: Module 1: Essentials of Accounting and Finance Module 2: Types of Cost Data and Cost Analysis Module 3: Contribution Analysis Module 4: Break-Even and Cost-Volume-Profit Analysis Module 5: Relevant Cost and Making Short-Term Decisions Module 6: Forecasting Cash Needs and Budgeting Module 7: Cost Control and Variance Analysis Module 8: Managing Financial Assets Module 9: Managing Accounts Receivable and Credit Module 10: Managing Inventory Module 11: The Time Value of Money Module 12: Capital Budgeting Decisions Module 13: Improving Managerial Performance Module 14: Sources of Short-Term Financing Module 15: Considering Term Loans and Leasing Module 16: Long-Term Debt and Equity Financing Module 17: Accounting Conventions and Recording Financial Data Assessment Method After completing each module of the Accounting and Finance course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Accounting and Finance course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Accounting & Finance This Accounting and Finance course is ideal for: Candidates interested to start a career in accountancy Business owners seeking to look after their own accounts Existing accountancy workers in seeking higher positions or promotion Accountancy workers with no formal qualifications Anyone wishing to boost their career prospects. Requirements Accounting & Finance There are no specific requirements for this Accounting and Finance Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Accounting Finance Course must meet the following requirements: Accounting Finance : Good command of the English language Accounting Finance : Must be vivacious and self-driven Minimum Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included