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The Customer Relationship Management (CRM) sector is witnessing an upsurge, offering many career opportunities worldwide. From managing customer data to resolving complaints, CRM professionals play an indispensable role in shaping an organisation's image and building customer loyalty. With the average salary range for CRM specialists in the UK lying between £40,000 to £90,000 and rising demand for such roles, this is a profession not just of the present but the future. Learning Outcomes: Understand the core principles of CRM. Identify effective CRM strategies for businesses. Analyse customer data for insightful decision-making. Familiarise yourself with CRM database structures and uses. Deepen and enhance customer relationships. Efficiently address and manage customer complaints. Predict future trends and directions of CRM. Kye Highlights of the Customer Relationship Management (CRM)course: Lifetime access to CRM course materials Full tutor support is available from Monday to Friday with the CRM course Learn CRM skills at your own pace from the comfort of your home Gain a complete understanding of CRM course Accessible, informative CRM learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the CRM Study CRM in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your CRM course Customer Relationship Management Curriculum Breakdown of the Customer Relationship Management Course Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Relationship Management (CRM) course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Relationship Management (CRM). Requirements To enrol in this Customer Relationship Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Customer Relationship Management course will enhance your knowledge and improve your confidence. CRM Specialist: £30,000 to £50,000 per year Customer Success Manager: £35,000 to £60,000 per year CRM Administrator: £25,000 to £40,000 per year Sales Operations Analyst (CRM-focused): £28,000 to £45,000 per year CRM Consultant: £40,000 to £65,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Discover the fascinating world of dentistry with our comprehensive course that covers every aspect of this rewarding career. Learn the intricacies of paediatric dentistry and the use of general dentistry instruments, and dive into the nitty-gritty of dental office management. Our curriculum also includes essential topics such as oral diagnosis, treatment planning, dental terminology, safe handling of dental materials, infection control, dental radiology, and the high standards of dental practice in the UK. Join us on this educational journey as our well rounded course will provide you with the knowledge to excel in any dental setting. Don't miss this opportunity to gain valuable insights in the field of dentistry. Learning Outcomes: Understand child-specific dental concerns and treatments. Identify and utilise general dentistry instruments. Learn how the daily operations of a dental office are managed. Discover how oral diagnosis and developing treatment plans are performed. Learn how to ensure the safe handling of dental materials. Comprehend about the implementation of infection control measures in the workplace. Learn how dental radiography equipment are proficiently used. Learn to adhere to UK dental practice standards. Key Highlights for Dentistry Course: Lifetime access & update without any limits Unlimited Retake Exam and premium support for life 100% online and self-paced Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning satisfaction guarantee Covers to explore multiple job positions One-stop solution for entrepreneurs and Jobseekers Fastest growing sector Boost your salary on program completion Learn from diligent experts Interactive curriculum with real-time challenges Expert-verified response for quality education Curriculum Breakdown: Paediatric Dentistry General Dentistry Instruments Dental Office Management Oral Diagnosis, Treatment Planning and Dental Terminology General Handling and Safety of Dental Materials in the Dental Office Infection Control and Instruments Dental Radiology Standards of Dental Practice in the UK CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring dental professionals. Dental assistants seeking knowledge expansion. Dental office managers. Dental hygienists. Dental nurses. Recent dental school graduates. Career changers interested in dentistry. Dental technicians. Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path General Dentist - £50-95k/year. Paediatric Dentist - £60-100k/year. Dental Hygienist - £24-40k/year. Dental Office Manager - £25-45k/year. Dental Nurse - £18-30k/year. Dental Radiographer - £23-42k/year. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Course Overview Develop a clear understanding of Anti-money Laundering (AML), KYC or know your customer, UK tax accounting and more within one place with the comprehensive Anti-money Laundering Specialist Training (4 in 1 Bundle Course). This course will allow you to enrich your skills and elevate your resume.  This Anti-money Laundering Specialist Training (4 in 1 Bundle Course) includes  Anti-Money Laundering (AML) Training KYC, AML, and Data Privacy Regulations Course UK Tax Accounting Financial Investigator & Consultant Training Course From the Anti-Money Laundering (AML) Training course, you will receive a clear understanding of the fundamentals of anti-money laundering. Then the KYC, AML, and Data Privacy Regulations Course will help you establish a solid understanding of KYC, data privacy and more.  Next, through the Financial Investigator & Consultant Training Course, you will get introduced to the characteristics of financial investigation. Finally, from the UK Tax Accounting course, you will be able to acquire the skills and knowledge required for tax accounting. At the end of the course, you will receive a certificate of achievement. This certificate will add significant value to your resume and help you build a promising career. Join now! Learning Outcomes Enrich your understanding of the Proceeds of Crime Act 2002 Develop the skills to identify suspicious conduct and transactions Understand the principles of KYC Gain an in-depth understanding of customer due diligence Learn the core principles of financial investigation Familiarise yourself with the characteristics of financial investigation Get introduced to the UK tax system Learn how to submit a self-assessment tax return Who is the Course for? This Anti-money Laundering Specialist Training (4 in 1 Bundle Course) is designed for individuals who want to pursue a career in the relevant industry. This course will also be beneficial to professionals already working in this area. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can also obtain a Course Completion Certificate following the course completion without sitting for the test. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose this Course from John Academy? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant results; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet, or desktop from anywhere, anytime; Excellent career advancement opportunities; 24/7 student support via email. Career Path The Anti-money Laundering Specialist Training (4 in 1 Bundle Course) is a useful qualification to possess and would be beneficial for any related profession or industry, such as: Money Laundering Reporting Officer AML Analyst AML Officer Risk & Compliance Analyst Financial Investigator Financial Consultant Course Contents Anti-Money Laundering (AML) Training  There are many aspects of anti-money laundering. This course will introduce you to the vital elements and educate you about them. From the highly informative lectures, you will understand the roles and responsibilities of an anti-money laundering officer. On top of that, the course will teach you the skills to carry out these duties with expertise. KYC, AML, and Data Privacy Regulations Course  How well you know your customers determine your business's success and failure. In this course, you will be able to grasp the strategies for understanding your customers. Here, you will develop a clear understanding of customer due diligence. In addition, you will receive informative modules on anti-money laundering. UK Tax Accounting Managing tax can be quite daunting, especially for those who possess little knowledge about it. That's why this course was designed. It will educate you on the UK tax system to help you out with the complex task of tax accounting. From the modules, you will receive detailed training on the vitals of tax accounting. Financial Investigator & Consultant Training Course This comprehensive course will help you understand the core principles of financial investigation. Through the step-by-step learning process, you will recognise the characterise of financial crimes. Along with that, the course will equip you with the skills required for developing a crime response plan.   Anti-Money Laundering (AML) Training Module 01: Introduction to Money Laundering Introduction to Money Laundering 00:17:00 Module 02: Proceeds of Crime Act 2002 Proceeds of Crime Act 2002 00:19:00 Module 03: Development of Anti-Money Laundering Regulation Development of Anti-Money Laundering Regulation 00:20:00 Module 04: Responsibility of the Money Laundering Reporting Officer Responsibility of the Money Laundering Reporting Officer 00:20:00 Module 05: Risk-based Approach Risk-based Approach 00:23:00 Module 06: Customer Due Diligence Customer Due Diligence 00:23:00 Module 07: Record Keeping Record Keeping 00:16:00 Module 08: Suspicious Conduct and Transactions Suspicious Conduct and Transactions 00:22:00 Module 09: Awareness and Training Awareness and Training 00:20:00 KYC, AML, and Data Privacy Regulations Course Module 01: Introduction to KYC Introduction to KYC 00:33:00 Module 02: Customer Due Diligence Customer Due Diligence 00:23:00 Module 03: AML (Anti-Money Laundering) AML (Anti-Money Laundering) 00:31:00 Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom 00:23:00 Module 05: Regulations to be Complied by Industries Regulations to be Complied by Industries 00:22:00 Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Methods for carrying out KYC and AML and the Future of KYC Compliance 00:15:00 UK Tax Accounting Module 01: Introduction to Accounting Introduction 00:03:00 First Transactions 00:05:00 T Accounts introduction 00:03:00 T-Accounts conclusion 00:03:00 Trial Balance 00:02:00 Income Statement 00:03:00 Balance Sheet 00:03:00 Module 02: Income Statement and Balance Sheet Balance Sheet Variations 00:03:00 Accounts in practise 00:05:00 Balance Sheets what are they 00:05:00 Balance Sheet Level 2 00:03:00 Income Statement Introduction 00:06:00 Are they Expenses or Assets 00:03:00 Accunting Jargon 00:02:00 Module 03: Tax System and Administration in the UK Tax System and Administration in the UK 00:26:00 Module 04: Tax on Individuals Tax on Individuals 00:24:00 Module 05: National Insurance National Insurance 00:17:00 Module 06: How to Submit a Self-Assessment Tax Return How to Submit a Self-Assessment Tax Return 00:15:00 Module 07: Fundamentals of Income Tax Fundamentals of Income Tax 00:32:00 Module 08: Payee, Payroll and Wages Payee, Payroll and Wages 00:22:00 Module 09: Value Added Tax Value Added Tax 00:28:00 Module 10: Corporation Tax Corporation Tax 00:19:00 Module 11: Double Entry Accounting Double Entry Accounting 00:13:00 Module 12: Career as a Tax Accountant in the UK Career as a Tax Accountant in the UK 00:17:00 Financial Investigator & Consultant Training Course Module 1: Introduction to Financial Investigator Introduction to Financial Investigator 00:23:00 Module 2: Introduction to Financial Investigation Introduction to Financial Investigation 00:14:00 Module 3: Characteristics of Financial Crimes Characteristics of Financial Crimes 00:15:00 Module 4: Categories of Financial Crimes Categories of Financial Crimes 00:22:00 Module 5: Financial Crime Response Plan Financial Crime Response Plan 00:20:00 Module 6: Collecting, Preserving and Gathering Evidence Collecting, Preserving and Gathering Evidence 00:15:00 Module 7: Laws against Financial Fraud Laws against Financial Fraud 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Business Starting Up course is designed for students who want to learn the skills and knowledge required to develop a business start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Business Starting Up course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a Business Starting Up, as well as knowledge of the first steps in Business Starting Up, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Business Starting Up course, you will be able to: Understand the steps for a business start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Business START-UP Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Business Starting Up Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Business Starting Up course. Other courses are included with Business Starting Up Bundle Course Course 01: Business Starting Up Course 02: Minute Taking Course Course 03: Level 7 Diploma in Facilities Management Course Course 04: Level 5 Diploma in Business Analysis Course 05: Level 5 Diploma in Risk Management Course Course 06: Level 7 Business Management Course Course 07: Level 7 Diploma in Leadership and Management Course Course 08: Level 2 Certificate in Business Management Course 09: Level 7 Diploma in Operations Management Others Included in this Business Starting Up Bundle Course Free 9 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Business Starting Up Course: Module 1: Fundamental Steps for a Business Start-up Basic Requirements of an Entrepreneur Identify the Type and Field of Business that is More Suitable for You Identify Your Skills and Creativity Related to New Business Opportunities Analyse the Commercial Potential of a Business Opportunity Module 2: Strategic Thinking about New Business Solving a Problem Beating the Deadlines Finding Products in Short Supply Opportunities Created by News or Events Investigating the Internet Thinking Start-to-finish Niche Strategies Demographic Trends Rethink Assumptions Module 3: The Best Business Ideas for You Case Study Screen Your Ideas List Field Study SWOT Analysis Module 4: Developing a Start-up Business Plan Introduction of Start-up Business Plan Executive Summary Company Description Products & Services Marketing Plan Operational Plan Management & Organisation Startup Expenses & Capitalization Financial Plan Assessment Method After completing each module of the Business Starting Up, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Business Starting Up course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Business Start-up This Business Starting Up course is ideal for anyone who wants to start up his own business. Requirements Business Start-up Students who intend to enrol in this Business Starting Up course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Business Start-up Upon successful completion of this Business Starting Up course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

Forestry, Garden Planning and Wildfire Prevention Diploma Delve into the dynamic world of Forestry, from the subtleties of garden planning to the critical aspects of wildfire prevention. Equip yourself with actionable Forestry insights for sustainable development. Excel in environmental stewardship with our Forestry, Garden Planning, and Wildfire Prevention Diploma. Learning Outcomes: Analyse various garden styles through the lens of Forestry. Implement planting techniques for sustainable Forestry. Formulate Forestry governance policies for effective resource management. Design a Forestry-informed safety and action plan for wildfires. Apply Forestry techniques for wildfire recovery and climate resilience. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Forestry, Garden Planning and Wildfire Prevention Diploma: Principles of Gardening Apply key gardening principles to augment Forestry initiatives and ecosystem health. Garden Styles Identify and implement various garden styles, enriching your Forestry practices. Planting Techniques Master advanced planting techniques for improved Forestry management and biodiversity. Forest Rangers in UK: Forestry Governance Navigate Forestry governance through a comprehensive understanding of Forest Rangers' roles in the UK. Safety and Action Plan During Wildfires Devise actionable safety plans to mitigate wildfire risks in Forestry operations. The Role of Forest Rangers in Forestry Management Examine the comprehensive roles Forest Rangers play in Forestry management and preservation.

Overview This comprehensive course on Business Development will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Development comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Development. It is available to all students, of all academic backgrounds. Requirements Our Business Development is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 21 sections • 26 lectures • 06:52:00 total length •Business Development and Succession Planning: 00:25:00 •Process Management: 00:25:00 •Supply Chain Management: 00:21:00 •Planning & Forecasting Operations: 00:22:00 •Procurement & Purchasing Management: 00:22:00 •Project Management: 00:20:00 •Retail Pricing: 00:33:00 •Business Analysis Planning and Monitoring: 00:28:00 •Strategic Analysis and Product Scope: 00:30:00 •The Importance of Communicating with Customers: 00:19:00 •Management Skills for Leading Your Team: 00:18:00 •Selling in Multiple Channels: 00:22:00 •Representing Your Boss and Company: 00:37:00 •Preparing For Brainstorming: 00:06:00 •Preparing For Brainstorming Case Study: 00:01:00 •Generating Solutions (I): 00:05:00 •Generating Solutions (I) Case Study: 00:01:00 •Generating Solutions (II): 00:06:00 •Generating Solutions (II) Case Study: 00:01:00 •Analyzing Solutions: 00:04:00 •Analyzing Solutions Case Study: 00:01:00 •Selecting a Solution: 00:04:00 •Selecting a Solution Case Study: 00:01:00 •Negotiation Techniques: 00:17:00 •Communication Skills: 00:26:00 •Skills of an Effective Administrator: 00:17:00

Do you want to acquire the knowledge that will Help you Understand & Cope with your Asperger's Child? Asperger's syndrome is a developmental disorder that affects a child's ability to socialise and communicate effectively with others. Children with Asperger's syndrome typically present social awkwardness and an all-absorbing interest in specific topics. This course is designed for people who are caregivers for autistic individuals (Parents and Educators). This course aims to help you comprehend the world of Asperger's syndrome, spot the signs and symptoms of the syndrome spectrum so that you can help someone living with such a condition to live a richer life. Course Highlights Asperger Syndrome Awareness is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Asperger Syndrome Awareness into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 hours, 25 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Asperger Syndrome Awareness Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Asperger Syndrome Awareness is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Asperger Syndrome Awareness is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Freight Broker Training Module 01: Introduction To Freight Brokerage 00:14:00 Module 02: Regulatory and Legal Requirements 00:12:00 Module 03: Freight Broker Operations 00:18:00 Module 04: Documentation and Record Keeping 00:21:00 Module 05: Carrier Selection and Qualification 00:19:00 Module 06: Freight Transportation Modes 00:25:00 Module 07: Freight Broker Marketing and Sales 00:16:00 Module 08: Risk Management and Problem-Solving 00:20:00

Emergencies occur when they are least expected. Effective emergency planning is the key to surviving natural and man-made disasters. Risk analysis and the formulation of a comprehensive plan, followed by a vigorous and continuing testing program, are essential elements to surviving an emergency.  The Emergency Planning Course is designed to ensure that those with an Emergency Planning remit within their organisation have the knowledge, skills and confidence to be able to carry out their role to best practice standards. This Emergency Planning Course on the necessary management skills required to implement emergency systems and procedures in the event of an emergency situation arising. This course was specifically created to address Emergency preparedness under existing state, SARA Title III, and OSHA regulations. Topics covered include threat assessment, risk analysis, formulating the plan, staffing the emergency operations center (EOC), coordinating with supporting agencies, the importance of continuing liaison, managing an actual incident, and conducting an effective follow-up analysis. Various actual case studies are discussed. What Will I Learn? How to plan for emergencies at a venue Create emergency procedures The importance of training and drills in getting a venue emergency ready Requirements Be able to understand key concepts Be willing to add to learning by using the additional resources provided Introduction Introduction FREE 00:03:00 Who are We? 00:04:00 Who is This Course For 00:02:00 Why Have an Emergency Management Plan? 00:06:00 Emergency Planning Committee (EPC) Introduction 00:05:00 Emergency Plan and Procedures Emergency Identification and Analysis 00:06:00 Potential Emergencies for Venues. Let's start with Fire 00:05:00 Internal Threats, Visitors and Bomb Threats 00:09:00 Suspect Items 00:02:00 Active Shooter 00:06:00 Crowd-Related Emergencies 00:09:00 Terrorism 00:07:00 Structure of the Emergency Plan and Emergency Response Procedures 00:02:00 Evacuation Diagram 00:02:00 Distribution of the Emergency Plan and Procedures 00:04:00 Review and Routine Servicing 00:01:00 Key Considerations for our Emergency Response Procedures Introduction and Required Procedures 00:04:00 Notification, Communication, Media, Social Media, Control & Coordination 00:10:00 Children and Emergency Response Equipment 00:04:00 Evacuation Options, Routes & Assembly Areas 00:05:00 First Aid, Lifts & Escalators 00:01:00 Occupants and Visitors with a Disability 00:03:00 Other Considerations 00:06:00 Emergency Control Organisation Emergency Control Organisation 00:04:00 Selection Criteria for ECO Members, Roles, Identification and Indemnity 00:03:00 Who will make a good Chief Warden? 00:06:00 Training and Response Exercises EPC and ECO Training 00:05:00 Occupants, Visitors, Skill Retention & Training Materials 00:04:00 Emergency Response Exercises or 'Drills' 00:08:00 Wrap Up Wrap Up 00:02:00 Course Certification