Booking options
£12
£12
On-Demand course
3 hours
All levels
The Customer Relationship Management (CRM) sector is witnessing an upsurge, offering many career opportunities worldwide. From managing customer data to resolving complaints, CRM professionals play an indispensable role in shaping an organisation's image and building customer loyalty.
With the average salary range for CRM specialists in the UK lying between £40,000 to £90,000 and rising demand for such roles, this is a profession not just of the present but the future.
Learning Outcomes:
Understand the core principles of CRM.
Identify effective CRM strategies for businesses.
Analyse customer data for insightful decision-making.
Familiarise yourself with CRM database structures and uses.
Deepen and enhance customer relationships.
Efficiently address and manage customer complaints.
Predict future trends and directions of CRM.
Kye Highlights of the Customer Relationship Management (CRM)course:
Lifetime access to CRM course materials
Full tutor support is available from Monday to Friday with the CRM course
Learn CRM skills at your own pace from the comfort of your home
Gain a complete understanding of CRM course
Accessible, informative CRM learning modules designed by experts
Get 24/7 help or advice from our email and live chat teams with the CRM
Study CRM in your own time through your computer, tablet or mobile device
A 100% learning satisfaction guarantee with your CRM course
Customer Relationship Management
Curriculum Breakdown of the Customer Relationship Management Course
Module 01: Introduction to Customer Relationship Management (CRM)
Module 02: CRM Fundamentals
Module 03: CRM Strategies
Module 04: Data Analysis in CRM
Module 05: CRM Databases
Module 06: Deepening Customer Relationship
Module 07: Handling Customer Complaints
Module 08: Future of CRM
10 CPD hours / points Accredited by CPD Quality Standards
The Customer Relationship Management (CRM) course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Relationship Management (CRM).
To enrol in this Customer Relationship Management course, all you need is a basic understanding of the English Language and an internet connection.
The Customer Relationship Management course will enhance your knowledge and improve your confidence.
CRM Specialist: £30,000 to £50,000 per year
Customer Success Manager: £35,000 to £60,000 per year
CRM Administrator: £25,000 to £40,000 per year
Sales Operations Analyst (CRM-focused): £28,000 to £45,000 per year
CRM Consultant: £40,000 to £65,000 per year
CPD Accredited PDF Certificate
Digital certificate - Included
CPD Accredited PDF Certificate
CPD Accredited Hard Copy Certificate
Hard copy certificate - £10.79
CPD Accredited Hard Copy Certificate
Delivery Charge:
Inside the UK: Free
Outside of the UK: £9.99 each
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