3994 Operations courses in Basingstoke delivered On Demand

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

For those who dream of smoother workflows and fewer “We’ll fix it later” emails, this mini bundle offers structured know-how in quality management. Learn how Lean Six Sigma works, discover why operations love it, and explore project management without needing coloured belts or endless jargon. Whether you're supporting a small team or improving how phone calls are handled at scale, these courses lay out the tools and habits needed to reduce waste, organise chaos, and keep projects from becoming cautionary tales. Logical, tidy, and pleasantly process-focused. 🟪 Learning Outcomes: Understand Lean Six Sigma principles and basic applications. Apply lean manufacturing ideas to reduce workplace inefficiencies. Manage simple projects using structured, task-based methods. Improve customer experience through better phone handling. Identify bottlenecks in common office and production workflows. Support consistent quality control in day-to-day operations. 🟪 Who Is This Course For: Admins looking to improve daily workflow and organisation. Junior project leads needing sharper operational focus. Team members managing high call volumes or queries. Staff in production or manufacturing-based environments. Office coordinators managing multiple deadlines and outputs. Professionals keen on improving internal process outcomes. Operations assistants needing formal structure in their work. Customer support teams focused on communication quality. 🟪 Career Path (UK Average Salaries): Process Improvement Assistant – £28,000/year Operations Administrator – £30,000/year Project Coordinator – £32,000/year Customer Service Manager – £29,000/year Lean Support Analyst – £31,000/year Production Team Supervisor – £34,000/year

This mini bundle isn’t about playing with toy trains—it’s geared for adults thinking about the rail industry, with a sensible introduction to the key areas that support driving roles. From car maintenance and problem solving to leadership and supply chain logic, each module complements the steady, structured mindset expected in rail transport. You’ll learn how to manage situations calmly, communicate clearly, and understand how logistical systems operate—without touching a track or wearing a hi-vis jacket. A solid first step for anyone looking at the transport industry with a practical head and a patient outlook. 🟪 Learning Outcomes: Understand vehicle mechanics and basic maintenance principles. Communicate clearly and effectively within team-based environments. Solve problems calmly with structured decision-making approaches. Coordinate and support team operations in transport settings. Learn supply chain flows and their role in rail logistics. Develop situational awareness and transport sector knowledge. 🟪 Who Is This Course For: Individuals interested in structured rail or driving careers. Learners considering transport and vehicle-related sectors. Customer service staff seeking operations knowledge. Delivery staff exploring train-based logistics pathways. Transport admin workers learning systems and team roles. Entry-level logistics support staff broadening understanding. Jobseekers eyeing the train industry or depot work. Anyone curious about structured rail operations environments. 🟪 Career Path (UK Average Salaries): Train Driver – £58,000/year Rail Operations Assistant – £30,000/year Transport Coordinator – £29,000/year Fleet Maintenance Scheduler – £28,000/year Logistics Support Administrator – £27,000/year Rail Team Supervisor – £32,000/year

When you're steering a team through stormy waters, clear thinking is more useful than a thousand team-building quotes. This mini bundle offers leadership and operations grounding with a sharp focus on managing cashflow during a crisis, dealing with problems head-on, and negotiating without needing a megaphone. It’s designed for decision-makers who don’t flinch at spreadsheets or conversations that need a bit of nerve. Whether you're managing a budget hiccup, leading a team through change, or simply avoiding the next fire drill, this bundle covers the essentials—tactfully, efficiently, and with no fluff in sight. Learning Outcomes: Understand leadership duties during periods of financial stress. Improve crisis decision-making and risk handling responses. Learn cashflow principles specific to challenging scenarios. Strengthen operations knowledge in unstable business environments. Develop negotiation approaches for high-stake conversations. Apply structured methods to everyday business problems. Who is this Course For: Managers dealing with crisis or risk-heavy situations. Professionals responsible for cashflow and budget oversight. Team leads needing stronger decision-making strategies. Individuals involved in complex or time-sensitive negotiations. Business owners managing operations under changing conditions. Supervisors needing better ways to handle pressure. Senior staff navigating unstable financial periods. Those preparing for leadership roles in fast-paced settings. Career Path: Crisis Management Advisor – Average Salary: £42,000 Operations Manager – Average Salary: £48,000 Team Leader – Average Salary: £35,000 Finance Controller – Average Salary: £51,000 Negotiation Consultant – Average Salary: £45,000 Risk Analyst – Average Salary: £44,000

Leading through chaos isn’t about shouting louder—it’s about structured decisions, clear thinking, and fewer headaches. This bundle prepares leaders and coordinators for the sharp end of management, featuring operations, leadership, problem-solving, negotiation, and project control. Whether it's about reacting in a calm, collected manner or knowing how to move a project forward when everyone else has frozen in place, this bundle gives you the kind of grounding that keeps things moving. Not dramatic—just dependable, focused, and sensibly structured to help in unpredictable situations. Learning Outcomes: Learn how to lead teams in unexpected or high-pressure scenarios. Understand key roles in project and operations leadership. Improve clarity in managing business emergencies or changes. Develop structured responses to complex work-related problems. Use negotiation to resolve tense or delayed situations. Strengthen planning and delivery through project frameworks. Who is this Course For: Emergency planning or crisis response professionals. Managers overseeing projects with tight deadlines or risk. Staff involved in urgent team leadership or coordination. Supervisors needing structured emergency responses. Professionals with responsibility for team decision-making. Team leads working under high-pressure environments. Individuals handling staff during unexpected situations. Those supporting operations under tight constraints. Career Path: Emergency Planning Manager – Average Salary: £46,000 Project Manager (Crisis-Focused) – Average Salary: £50,000 Operations Leader – Average Salary: £44,000 Incident Response Coordinator – Average Salary: £42,000 Team Manager (Emergency Services) – Average Salary: £39,000 Risk and Strategy Analyst – Average Salary: £45,000

The Business, Management, and Administrative Studies Mini Bundle is designed for those who keep things running smoothly behind the scenes — or plan to. Covering business and operations management, project planning, communication, and problem solving, this bundle is built for structure, not show. It’s a great fit for administrative professionals or aspiring team leaders wanting a stronger grasp of workflow, planning, and effective workplace communication. This isn't about padding CVs with flashy jargon — it’s about understanding the core mechanics that keep businesses functioning. Learning Outcomes: Learn how business operations are structured and maintained. Understand project management tasks, stages, and planning tools. Study the value of good workplace communication and messaging. Apply methods to solve common business and process problems. Explore how management supports people and team objectives. Gain insight into workflows in administrative support settings. Who Is This Course For: Admin staff working in fast-paced business environments. New team leaders learning coordination and communication. Junior project managers needing a knowledge boost. Office professionals looking to organise work processes. Jobseekers applying for support or team roles. Small business owners handling tasks across departments. Operations staff keen to learn structure and workflow. Anyone involved in day-to-day management and admin roles. Career Path: Office Manager – £30,000 to £45,000 Project Coordinator – £27,000 to £39,000 Administrative Officer – £24,000 to £32,000 Business Support Executive – £26,000 to £38,000 Operations Assistant – £23,000 to £35,000 Communications Administrator – £24,000 to £34,000

**24 FREE CPD Accredited Certificates Included** (20,000+ new jobs listed in Reed & LinkedIn) Are you ready to unlock the gateway to success in the dynamic world of administration and management? Are you ready to take your career to new heights? Look no further! Our comprehensive Administrative and Management Skills Career Track Diploma is designed to catapult your career to new heights, equipping you with the skills and knowledge needed to thrive in today's competitive business landscape. This bundle includes the following courses: Course 01: Admin, Secretarial & PA Course 02: Performance Management Course 03: Team Management Course 04: Microsoft Word, PowerPoint & Outlook Course 05: Health and Safety in the Workplace Level 2 Course 06: Workplace First Aid Training Course 07: Information Management Course 08: Facilities Management and Workplace Services Course 09: UK Employment Law Course 10: Meeting Management Online Course 11: Minute Taking Certificate Course 12: Document Control & Administration Skills for Receptionist Course 13: Touch Typing Course 14: Email Writing Course 15: Corporate Risk And Crisis Management Course 16: Public Speaking Course 17: Cross-Cultural Awareness Training Course 18: Equality, Diversity and Discrimination Course 19: Presentation Skills Course 20: Workplace Confidentiality Course 21: Decision Making and Critical Thinking Course 22: Workplace Productivity Course 23: Communication and Organisational Skills Course 24: Project Management: Six Sigma Key Features Accredited by CPD Instant e-certificate Fully online, interactive Administrative and Management Skills courses with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Step into the core of modern office excellence with the Administrative and Management Skills Career Track Diploma Course. Designed for those looking to move confidently across administrative and managerial roles, this course combines a strong foundation in office administration with advanced modules in leadership, communication, and digital proficiency. From Microsoft Office mastery to minute taking, workplace productivity, and performance management—each module is carefully crafted to help learners become adaptable and effective in a range of business environments. This career-focused track also explores critical themes such as UK employment law, document control, risk management, and equality in the workplace—building a broad knowledge base that supports better decision-making, smoother team coordination, and sharper organisational insight. Whether you're aiming to refine your secretarial skills or navigate high-level managerial duties, this diploma delivers the clarity, confidence, and polish expected in today’s fast-paced workplaces. CPD 240 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Administrative professionals seeking comprehensive skills enhancement. Managers aiming to refine leadership and team management abilities. Individuals desiring proficiency in Microsoft Office applications and data management. Employees interested in workplace health and safety and first aid training. Anyone looking to expand their knowledge in employment law and regulations. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Administrative Assistant Office Manager HR Coordinator Health and Safety Officer Project Coordinator Data Management Specialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

This program is designed to equip you the essential skills and knowledge needed to thrive in the dynamic world of Aviation management. Here you will learn about airport operations, airline management, aviation safety, regulatory compliance and more. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn about the essential aspects of airport ground handling Understand the dangerous goods and regulations related to airport Know about airport planning and development Recognise aviation law and insurance Get acquainted with airfares and airline management Learn about airline route planning, airport layout, safety, disaster management and international air laws Understand EL airport markings and signs notes Gain a comprehensive understanding of first aid and emergency handling Learn about the ramp rules and airline security Understand customer relationship management Aviation Management Training Course Overview This aviation management training online course is specially designed for those who are interested in gaining core competence to drive a successful career in the related domain. This self-paced online course will also provide you with a comprehensive understanding of airport planning and development. This aviation management training online course will also gather essential information about aviation law and insurance. You will also learn about airfares, airline management, first aid and emergency handling with this popular online course. By the end of the course, you will learn about airline route planning, airport layout, safety, disaster management and international air laws. After finishing this popular online course, you will also obtain the skills and understanding required to kickstart your career as a professional airport ground handling operator. Who should take this course? This aviation management training online course is helpful for anyone willing to gain a comprehensive understanding of airport ground management, airport security, disaster management, airline laws and more, to kickstart their career as a proficient airport ground handling operator. Entry Requirements There are no academic entry requirements for this Aviation Management Training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Aviation Management Training Course Online Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Module 1 Dangerous Goods and Regulations Module 2 Airport Planning and Development Module 3 Aviation Law and insurance Module 4 Air Fares and Airline Management Module 5 Airline Route Planning/ Financial Planning, Marketing, Airport layout, Safety, Disaster Management, International Air Laws Module 6 First Aid and Emergency Handling Module 7 Airport Ground Handling Module 8 Cabin Crew- First Aid, Security, Inflight Safety and Emergency Handling Module 9 Ramp Rules and Handling Module 10 Aviation Security- Airport and Airline security Module 11 Appropriate Body Language Module 12 Corporate Grooming Module 13 Interview Skills Module 14 Customer Relationship Management Module 15 Airport/ Currency Codes Module 16 EL Presentation Airside Lightings Module 17 EL Airport Markings and Signs Notes Module 18 EL Terrorism Video Airport Ground Handling -Part 1 Airport Ground Handling -Part 2 Airport Ground Handling Part- 3 Airside- Taxiway, Apron and Runway Markings copy Part -1 Airside- Taxiway, Apron and Runway Markings copy Part -2 Supplementary Resources Supplementary Resources - Aviation Management Training Assessment Assessment - Aviation Management Training Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

This video course will help you learn all the basic and advanced concepts of Microsoft Excel 2019. You'll start with Excel basics and slowly move to the advanced concepts in Excel. Each section is accompanied by an exercise at the end to practice what you have learned.