8591 Opera courses

Join us for our Yellow Belt workshop. This training will enable you to be able to successfully apply basic Lean and Six Sigma principles and tools within your business or place of work. What the workshop covers: Introduction to Process Improvement, Lean and Six Sigma • Define a continuous improvement operating system and what it means to you, your customers, and your business • Identify and classify 8 wastes • Understand the key principles of 5S • How do customers measure a business? Voice of the Customer translation • Understand Standard Work and flow • Understand Process Improvement Dialogues’ (PID’s), Key Performance Indicator boards, and the Root Cause Corrective Actions (RCCA) process are and how they will be used Event details: Date: 15th October Time: 09:00-17:00 Location: The Coval, Civic Centre, Duke street, CM1 1JE Aimed at: individual wanting to learn about Lean and Six Sigma principles and tools within their business and/or place of work. This training is delivered by a Certified Lean Six Sigma practitioner. Lunch provided Delivered in partnership with Mike Russel from - Yellow Belt Mike Russell set up MKR Solutions Ltd after 35 years in financial services as well as setting up and growing several businesses. His experience includes managing and growing sales teams, pitching to large FTSE 100 companies and growing small businesses on a more personal basis. Developing people has always been a passion of his and he has continued this through his unique approach to coaching, mentoring, and training. This workshop is provided courtesy of Backing Essex Business. Fully-funded by Essex County Council and delivered by Let’s Do Business Group. Backing Essex Business (Formerly Back to Business Essex) is here to support business growth across the county, promoting economic growth and creating jobs, by providing free business support, access to finance and training. This workshop is available to businesses within Essex, excluding Southend and Thurrock. For more information visit https: www.backingessexbusiness.co.uk Please click here to see the Backing Essex Business Privacy Policy

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In the bustling heart of every restaurant, the unsung heroes are the kitchen porters - the vital link in ensuring a smoothly operating kitchen. Our Kitchen Porter course empowers you with the knowledge and skills to excel in this pivotal role. Dive into the world of kitchen operations and discover how you can become the linchpin of culinary excellence. Throughout this course, you'll explore the ins and outs of kitchen porter responsibilities, from mastering the use of tools and equipment to maintaining impeccable cleanliness and sanitation standards. Safety is paramount, and you'll learn how to create a secure kitchen environment for all. Moreover, delve into the principles of HACCP, a critical component of food safety, and understand how they are applied in a kitchen setting.

Having trouble with your maths techniques? Enrol in this course today and learn to speed up your mental calculation ability. Quicken the calculation power of your brain with these easy techniques. The Mastering Speed Up Math Technique will brush up your maths skills and enhance your brain ability to work with mathematical operators. You will be able to perform multiplications between four-digit numbers within seconds. You will be able to work fluently with operators like division, squares and decimal systems.  So if you are looking to appear GRE, GMAT, Banking or University exams then this Mastering Speed Up Math Technique course will come in very handy for you. You will find the mathematical problems easier. You can also enrol in the course if you are just looking to increase the ability of your brain's working capacity in general. Learning Maths is great fun. You will feel more motivated.  When you perform calculations with the techniques to perform maths orally, it will generate positive waves inside you, giving you inner peace and eradicating your fear of maths. Building your confidence in working with numbers improves the reactive ability of the brain and improves concentration, making you many times faster. Upon completion of this CPD accredited course, you will be awarded a certificate of completion, as proof of your expertise in this field, and you can show off your certificate in your LinkedIn profile and in your resume to impress employers and boost your career. So, if you are looking to gain expertise in maths the skills will help you in every sphere of your life. Because Maths is everywhere. Our Mastering Speed Up Math Technique is packed with 58 modules and takes 7 hours, 17 minutes to study.  You will be able to study this course at your own pace, from anywhere and at any time. Enrol today and see the wonders it does your maths skills

We'll teach you how to code in a fun way by building games in this course. We'll also use a library so you can concentrate on learning pure C++ and good programming habits.

Course Overview Windows 10 is the most secure and efficient operating system, but issues can sometimes arise, and when they do, users will need the support of a qualified IT expert. The Complete Windows 10 Troubleshooting for IT HelpDesk course is ideal for anyone looking to kickstart a career in IT support. It covers everything you need to know about troubleshooting in Windows 10 operating system, from how to install Windows OS, to optimising system performance. Through this practical training course, you will explore a wide range of technical issues in Windows 10 and how to solve them. It will also guide you through how to create a virtual machine for Server 2019. You will gain real-world knowledge that can be applied to a wide range of hardware and software issues, equipping you with the skills to become an experienced help desk professional. This best selling Complete Windows 10 Troubleshooting for IT HelpDesk has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Complete Windows 10 Troubleshooting for IT HelpDesk is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Complete Windows 10 Troubleshooting for IT HelpDesk is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Complete Windows 10 Troubleshooting for IT HelpDesk is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Complete Windows 10 Troubleshooting for IT HelpDesk, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Complete Windows 10 Troubleshooting for IT HelpDesk will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Complete Windows 10 Troubleshooting for IT HelpDesk to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

🚀 Unlock Your Potential with the Shift Supervisor Course! 🚀 Are you ready to take your career to the next level? Introducing the Shift Supervisor Course, your gateway to success in the dynamic world of leadership and management. 🌟   Benefits of Taking the Shift Supervisor Course: 🔹 Develop Leadership Skills: Learn how to effectively lead a team, delegate tasks, and motivate others to achieve their best. Gain insights into communication strategies, conflict resolution techniques, and decision-making processes that will empower you to excel as a leader. 🔹 Enhance Operational Efficiency: Discover proven methods for optimizing workflow, managing resources, and implementing best practices to streamline operations. By mastering the art of efficient resource allocation and process improvement, you'll be equipped to drive productivity and maximize results. 🔹 Foster a Positive Work Environment: Cultivate a culture of collaboration, respect, and accountability within your team. Explore strategies for building trust, fostering employee engagement, and promoting a healthy work-life balance. As a Shift Supervisor, you'll play a pivotal role in creating a supportive and inclusive workplace where everyone can thrive. 🔹 Advance Your Career: With the Shift Supervisor Course under your belt, you'll be well-positioned to pursue exciting opportunities for career advancement. Whether you're aiming for a promotion within your current organization or seeking new challenges elsewhere, the leadership skills and practical knowledge you'll gain from this course will set you apart from the competition. 🔹 Stay Ahead of the Curve: In today's fast-paced business environment, continuous learning is key to staying relevant and adaptable. The Shift Supervisor Course provides you with the latest insights, trends, and best practices in leadership and management, ensuring that you're always one step ahead of the curve.   Who is this for? The Shift Supervisor Course is perfect for aspiring leaders, current supervisors, and anyone looking to take on greater responsibilities in their professional life. Whether you're in retail, hospitality, manufacturing, healthcare, or any other industry where leadership skills are essential, this course will empower you to succeed.   Career Path Upon completing the Shift Supervisor Course, a world of exciting opportunities awaits you. As a certified Shift Supervisor, you'll be qualified to take on a variety of leadership roles, including: 🔹 Shift Manager: Oversee daily operations and manage a team of employees to ensure smooth and efficient service delivery. 🔹 Department Supervisor: Lead a specific department within an organization, such as sales, customer service, or production, and drive performance improvements. 🔹 Team Leader: Inspire and motivate team members to achieve their goals, foster collaboration and innovation, and contribute to overall organizational success.   With your newfound leadership skills and expertise, you'll be well-equipped to climb the corporate ladder and achieve your career aspirations. Don't miss out on this opportunity to invest in yourself and your future success. Enroll in the Shift Supervisor Course today and embark on a transformative journey toward becoming a confident, capable, and respected leader in your field. 🌟   FAQ (Frequently Asked Questions) for Shift Supervisor Course Q1: What is the role of a shift supervisor? A shift supervisor plays a pivotal role in overseeing operations during their designated shift. They are responsible for managing and directing the activities of the team, ensuring adherence to company policies and procedures, and maintaining a safe and productive work environment. Additionally, shift supervisors often handle customer inquiries or complaints, address any issues that may arise, and coordinate with other departments or shifts as needed. Q2: What skills are essential for a shift supervisor? Effective communication, leadership, and problem-solving skills are essential for a shift supervisor. They must be able to communicate clearly with team members, delegate tasks efficiently, and resolve conflicts or issues that may arise during their shift. Strong organizational skills are also crucial for prioritizing tasks and ensuring that operations run smoothly. Q3: How can I excel as a shift supervisor? To excel as a shift supervisor, it's important to lead by example and demonstrate professionalism and competence in all aspects of the role. Building strong relationships with team members, providing clear direction and support, and actively seeking opportunities for improvement are key strategies for success. Additionally, staying updated on industry trends and best practices can help you stay ahead and adapt to changing circumstances. Q4: What challenges might a shift supervisor face? Shift supervisors may encounter various challenges in their role, including managing a diverse team, navigating unexpected issues or emergencies, and balancing competing priorities. Additionally, maintaining morale and motivation among team members, especially during busy or stressful periods, can be a challenge. However, with effective communication, problem-solving skills, and a proactive approach, many of these challenges can be overcome. Q5: Is there any specific training or certification required to become a shift supervisor? While specific requirements may vary depending on the industry and organization, many employers prefer candidates with previous supervisory experience or relevant training. Some companies may provide internal training programs for aspiring shift supervisors, covering topics such as leadership, conflict resolution, and operational procedures. Additionally, obtaining certifications related to management or leadership can demonstrate your commitment to the role and enhance your qualifications. It's advisable to check with individual employers or industry standards for any specific requirements. Course Curriculum Module 1 Financial Management for Duty Managers Financial Management for Duty Managers 00:00 Module 2 Leadership and Team Management Leadership and Team Management 00:00 Module 3 Conflict Resolution and Problem Solving Conflict Resolution and Problem Solving 00:00 Module 4 Essential Skills for Duty Managers Essential Skills for Duty Managers 00:00 Module 5 Communication Skills for Duty Managers Communication Skills for Duty Managers 00:00

Description: If you are seeking a career as a network technician or want to pass the CompTIA Network+ N10-007 exam, then welcome to CompTIA Network+ N10-007. Through the course, you will earn about the five domains for the Network+ N10-007, such as networking concepts, infrastructure, network operations, network security and network troubleshooting and tools in an approachable manner. By the time you complete this course, your skills will develop, and you can confidently work on enterprise production networks as a network technician. In addition to that, you will be able to describe computer networks, their functions and components. This course can be extremely beneficial if you are interested in a networking career and enhance your skills concerning networking field. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our CompTIA Network+ Certification - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Networking Fundamentals FREE 00:45:00 Network Models and Topologies 00:23:00 Network Components and Services 00:04:00 Becoming a Network Professional 00:14:00 Module 02 Introducing Networking Standards 00:08:00 Open Interconnection Systems Reference Model 00:12:00 IEEE Network Standards 00:19:00 Module 03 Fundamentals of Network Transmission 00:19:00 Copper Media 00:16:00 Optical Media 00:08:00 Specialty Cables and Connectors 00:03:00 LAN Infrastructure Wiring 00:06:00 Wireless Networking 00:50:00 Module 04 Understanding TCP IP 00:39:00 Working with IPv4 Addresses 01:27:00 Working With IPv6 Addresses 00:26:00 Assigning Addresses with DHCP 00:14:00 Resolving Names Using DNS 00:19:00 Module 05 Introduction to Network Devices 00:08:00 Physical Layer Devices 00:10:00 Data Link Layer Devices 00:38:00 Network Layer Devices 00:42:00 Additional Network Devices 00:06:00 Module 06 WAN Fundamentals 00:07:00 Wired WAN Connections 00:20:00 Wireless WAN Connections 00:08:00 Fiber WAN Connections 00:13:00 Module 07 Introduction to Remote Networking 00:22:00 Authenticating Remote Connections 00:16:00 Understanding Virtual Private Networks 00:26:00 Module 08 Network Security Fundamentals 00:34:00 Planning for Network Security 00:44:00 Identifying Threats and Vulnerabilities 00:39:00 Protecting the Network 00:50:00 Module 09 Maintaining Business Continuity 00:24:00 Virtualization and Cloud Computing 01:00:00 Unified Communications 00:07:00 Module 10 Network Safety Fundamentals 00:10:00 Network Operations 00:04:00 Maintaining and Monitoring Networks 00:27:00 Troubleshooting Methodology 00:17:00 Troubleshooting Tools 00:19:00 Troubleshooting Network Issues 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Uniform System of Accounting for Lodging Industries Part 2 Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Uniform System of Accounting for Lodging Industries Part 2 Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Introduction To The Course 00:02:00 Introducing Hotel Operating Structure-Profit Centers 00:03:00 Introducing Hotel Operating Structure-Support Centers 00:03:00 Explaining The Main Profit & Loss Statement 00:09:00 F&B Department Revenue F&B Profit & Loss Statement Template (Revenue And Cost Of Sale) Part 1 00:05:00 F&B Profit & Loss Template Explained Part 2 00:04:00 Food Revenue And Beverage Revenue Explained 00:08:00 F&B Allowance And Other Revenue Lines Explained 00:16:00 F&B Department Expenses F&B Cost Of Food Sales And Beverage 00:09:00 F&B Cost Of Sale For Other Revenue 00:06:00 F&B Dept Labour Cost (Salary And Wages) 00:05:00 F&B Dept Other Line Items For Labour Cost 00:08:00 F&B Labour Cost Supplimental Pay And Employee Benefits 00:08:00 F&B Operating Exenses - Banquet Expenses 00:03:00 F&B Operating Expenses Starting With C 00:08:00 F&B Operating Expenses - Decoration To Linens 00:10:00 F&B Operating Exenses - Management Fee To Utensils 00:08:00 F&B Department Statistics F&B Dept Operating Metrics Prescribed By USALI 00:10:00 F&B Dept Statistocs To Understand Profitability By Venue 00:06:00 F&B Dept Formula To Calculate Metrices Discussed Earlier 00:08:00 How To Analyse P&L And Resource Fixed And Variable Expenses And How To Analyse P&L 00:16:00 Additional Resource Additional Materials 00:00:00 Assignment Assignment - Uniform System of Accounting for Lodging Industries Part 2 00:00:00

Description A private cloud involves a distinct and secure cloud-based environment where only the specified client can operate the system. With the knowledge of Private Cloud, you can able to work efficiently to deploy, use, and manage VMs, applications, and other IT resources on hardware to your organization. If you want to gain mastery over cloud computing, the course is for you. The course is divided into two parts that deals with the two certifications of MCSE: Exam 70-246 and Exam 70- 247. In the Exam 70-246, you will know the basics of the cloud, cloud services, monitoring and automating responses while in the Exam 70-247 part, you will learn how to work with the cloud. In short, at first, you will learn the basic cloud concept, then you will know how to use the cloud system. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Private Cloud with System Center 2012 R2 - Complete Video Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Private Cloud with System Center 2012 R2 - Complete Video Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. System Center 2012 What is System Center 2012 FREE 00:30:00 Introducing the Cloud Discussion of Cloud Computing 00:19:00 Important Requirements 00:07:00 Working with System Center and the Infrastructure 00:05:00 Maintaining the Cloud Health 00:05:00 How Components are Integrated 00:06:00 Are You in Compliance 00:05:00 Working with the Business Cloud Examining SC 2012 VMM 00:17:00 Working with VMs with the VMM 00:11:00 Creating Clouds for Business 00:16:00 Cloud Services Looking at Service Templates and VMM Profiles 00:22:00 Web Deploy Packages 00:08:00 Server App V Introduction 00:05:00 The Data of the N Tier Application 00:05:00 What's New with VMM R2 00:07:00 Monitoring Overview of Operations Manager 00:20:00 Customize the Monitoring Operations 00:09:00 Monitoring Application Performance 00:14:00 Advanced Monitoring 00:04:00 Using Operations Manager for Applications 00:04:00 Using Operations Manager for the Network 00:11:00 Using Operations Manager for Distributed Applications 00:07:00 What's New in Operations Manager 2012 R2 00:09:00 Automating Responses Looking at Orchestrator 2012 00:08:00 Putting Orchestrator, Operations Manager, and Service Manager Together 00:15:00 What's New with Orchestrator 2012 R2 00:04:00 Managing Problems in the Private Cloud What is Problem Management 00:07:00 Using Custom Rules 00:08:00 Service Management in the Private Cloud Service Manager Introduction 00:10:00 Security Settings 00:09:00 Work Items 00:08:00 Incident Queues and Service Offerings 00:03:00 What's New with Service Manager 2012 R2 00:01:00 Cloud Protection, Recovery, and Compliance Protecting and Recovering Data for the Private Cloud 00:29:00 Overview of the Process Pack for IT GRC 00:14:00 Installing the Process Pack for IT GRC 00:06:00 Implementing an IT GRC Control Management Program 00:06:00 How to Maintain Compliance Through VMM Security Baselines with System Center 00:06:00 What's New with DPM 2012 R2 Advisor 00:03:00 SLAs, Dashboards and Widgets Configuring and Deploying Widgets and Dashboards 00:12:00 Real-Time State Using Visio 00:10:00 System Center Analytics 00:12:00 Service Level Tracking 00:05:00 Viewing SSRS and Excel to View Data 00:04:00 PerformancePoint 00:04:00 Cleaning Up System Center Databases Service Manager Groom Settings 00:08:00 View and Purge Orchestrator Runbook Logs 00:08:00 Understanding the Private Cloud Understanding the Private Cloud FREE 00:09:00 Preparing to Deploy the Cloud 00:06:00 Components of the Private Cloud 00:13:00 System Center 2012 Components 00:13:00 Using Hyper-V with VMM 00:07:00 Using VMM to Deploy the Cloud VMM Architecture 00:16:00 Install and_or Upgrade VMM 00:08:00 Host Groups 00:13:00 Understanding Security 00:06:00 Whats New with VMM R2 00:10:00 Working With the Private Cloud Infrastructure PXE and Update Servers 00:08:00 Bare Metal Hyper-V Host Servers 00:06:00 Configuring the Update Server Role 00:08:00 The Update Baseline 00:10:00 Virtual Applications Dynamic Application Deployment 00:10:00 Server Application Virtualization Overview 00:16:00 Configuring Server App-V Components 00:05:00 Sequencing and Deploying Virtual Apps 00:08:00 Components of the Private Cloud SQL Server Profiles 00:08:00 OS Profiles 00:05:00 Application Profiles 00:04:00 Hardware Profiles 00:07:00 VM Templates 00:05:00 Self-Service User Role 00:10:00 A First Business Unit Cloud What is Private Cloud Computing 00:08:00 Installing and Configuring App Controller 00:05:00 Creating and Managing Services and Service Templates 00:11:00 Changes with App Controller 2012 R2 00:01:00 Private Cloud Infrastructure Operations Manager Components 00:25:00 Upgrading 00:10:00 Notifications 00:07:00 Management Packs 00:15:00 Putting It All Together 00:06:00 What's New in Operations Manager 2012 R2 00:09:00 Monitoring the Private Cloud Using SharePoint 00:04:00 Templates for Monitoring 00:23:00 Watching a Distributed App 00:07:00 Service Management for the Cloud What is Service Manager 00:15:00 Understanding Work Items 00:19:00 Connectors 00:08:00 Notifications 00:03:00 Private Cloud Service Catalog Private Cloud Service Catalog 00:10:00 Service Level Management 00:03:00 Automation in the Private Cloud Planning DPM Deployment 00:11:00 DPM Technologies 00:07:00 Upgrading DPM 00:03:00 Configuring DPM for the Private Cloud 00:13:00 Configuring Application Protection for the Private Cloud 00:11:00 What's New with DPM 2012 R2 00:03:00 Security for the Cloud Orchestrator Architecture 00:08:00 Deployment and Configuration of Orchestrator 00:07:00 Using Runbooks 00:07:00 Using Integration Packs 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00