7803 Opera courses in Pontypridd delivered Online

Get Xero Advisor certified and boost your knowledge of the nation's leading Cloud accounting software, with our Xero Bookkeeping and Budgeting course! The Xero Bookkeeping and Budgeting For Everyone is ideal for small business owners, aspiring bookkeepers and accountants, covering the fundamental principles of Cloud accounting, with instruction on how to set up and run Xero. We've taken this comprehensive professional diploma and broken it down into several manageable modules which will assist you to easily grasp each concept - from the fundamentals to the most advanced aspects of the course. It really is a sure pathway to success! Learning Outcomes Navigate Xero's interface and features for optimal bookkeeping efficiency. Process financial transactions, including sales and purchases, with proficiency. Conduct bank reconciliations and manage cash flows with precision. Administer payroll duties and handle asset registries meticulously. Prepare and submit VAT returns, adhering to UK tax legislation. Why choose this Xero Bookkeeping and Budgeting course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Xero Bookkeeping and Budgeting For Everyone Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Xero Bookkeeping and Budgeting course for? Aspiring bookkeepers seeking to specialise in Xero software. Business owners aiming to manage their finances independently. Accountancy students enhancing their proficiency in cloud-based systems. Finance professionals diversifying their skill set. Small to medium-sized enterprise (SME) managers overseeing financial operations. Career path Xero Certified Bookkeeper: £18,000 - £28,000 Accounts Assistant: £17,000 - £25,000 Financial Controller: £25,000 - £50,000 Payroll Administrator: £19,000 - £27,000 VAT Specialist: £22,000 - £35,000 Management Accountant: £24,000 - £40,000 Prerequisites This Xero Bookkeeping and Budgeting For Everyone does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Xero Bookkeeping and Budgeting For Everyone was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Introduction 00:02:00 Getting Started Introduction - Getting Started 00:01:00 Signing up to Xero 00:04:00 Quick Tour of Xero 00:12:00 Initial Xero Settings 00:13:00 Chart of Accounts 00:14:00 Adding a Bank Account 00:08:00 Demo Company 00:04:00 Tracking Categories 00:07:00 Contacts 00:12:00 Invoices and Sales Introduction - Invoices and Sales 00:01:00 Sales Screens 00:04:00 Invoice Settings 00:13:00 Creating an Invoice 00:17:00 Repeating Invoices 00:07:00 Credit Notes 00:10:00 Quotes Settings 00:03:00 Creating Quotes 00:07:00 Other Invoicing Tasks 00:03:00 Sending Statements 00:03:00 Sales Reporting 00:05:00 Bills and Purchases Introduction - Bills and Purchases 00:01:00 Purchases Screens 00:04:00 Bill Settings 00:02:00 Creating a Bill 00:13:00 Repeating Bills 00:05:00 Credit Notes 00:06:00 Purchase Order Settings 00:02:00 Purchase Orders 00:08:00 Batch Payments 00:12:00 Other Billing Tasks 00:02:00 Sending Remittances 00:03:00 Purchases Reporting 00:05:00 Bank Accounts Introduction - Bank Accounts 00:01:00 Bank Accounts Screens 00:07:00 Automatic Matching 00:04:00 Reconciling Invoices 00:06:00 Reconciling Bills 00:03:00 Reconciling Spend Money 00:05:00 Reconciling Receive Money 00:04:00 Find and Match 00:04:00 Bank Rules 00:09:00 Cash Coding 00:04:00 Remove and Redo vs Unreconcile 00:04:00 Uploading Bank Transactions 00:07:00 Automatic Bank Feeds 00:06:00 Products and Services Introduction - Products and Services 00:01:00 Products and Services Screen 00:02:00 Adding Services 00:03:00 Adding Untracked Products 00:03:00 Adding Tracked Products 00:07:00 Fixed Assets Introduction - Fixed Assets 00:01:00 Fixed Assets Settings 00:05:00 Adding Assets from Bank Transactions 00:06:00 Adding Assets from Spend Money 00:05:00 Adding Assets from Bills 00:02:00 Depreciation 00:04:00 Payroll Introduction - Payroll 00:01:00 Payroll Settings 00:15:00 Adding Employees 00:18:00 Paying Employees 00:10:00 Payroll Filing 00:04:00 VAT Returns Introduction - VAT Returns 00:01:00 VAT Settings 00:02:00 VAT Returns - Manual Filing 00:06:00 VAT Returns - Digital Filing 00:02:00 Mock Exam Mock Exam - Xero Bookkeeping and Budgeting For Everyone 00:20:00 Final Exam Final Exam - Xero Bookkeeping and Budgeting For Everyone 00:20:00

The Microsoft Access 2016 Beginner to Advanced course is a comprehensive training program covering all levels of proficiency. From creating simple databases to advanced querying, form creation, report generation, and database management, this course provides a deep understanding of Microsoft Access's features and functions. Learning Outcomes: Build and modify Access databases, tables, and fields. Create effective queries to sort, filter, and summarize data. Develop professional-looking reports with controls, charts, and calculations. Design forms with controls, tab pages, and conditional formatting. Automate tasks using macros and understand the basics of VBA. Manage database performance, security, and object dependencies. Create a database switchboard and modify startup options. Understand data normalization, table relationships, and import/export processes. Why buy this Microsoft Access 2016 Beginner to Advanced? Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Microsoft Access 2016 Beginner to Advanced you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Beginners with no previous experience in Microsoft Access. Professionals seeking to enhance their database management and reporting skills. Individuals aiming to become proficient in creating and maintaining databases. Students pursuing careers in data analysis, administration, or database management. Prerequisites This Microsoft Access 2016 Beginner to Advanced was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Data Analyst: Analyze, interpret, and present data insights using Access. Database Administrator: Design, implement, and maintain databases for organizations. Administrative Assistant: Manage data, generate reports, and streamline processes. Project Manager: Organize project-related data and create performance reports. Business Owner: Build and manage databases to support business operations. Course Curriculum Module - 1 Orientation to Microsoft Access 01:00:00 Create a Simple Access Database 01:00:00 Get Help in Microsoft Access 00:30:00 Modify Table Data 00:30:00 Work with Records 01:00:00 Sort and Filter Records 00:30:00 Create Lookups 01:00:00 Join Data from Different Tables in a Query 01:00:00 Sort and Filter Data in a Query 01:00:00 Perform Calculations in a Query 00:30:00 Create Parameter Queries 00:30:00 Create Action Queries 00:30:00 Create Find Duplicate and Find Unmatched Queries 00:30:00 Summarize Data 00:30:00 Create a Report 01:00:00 Add Controls to a Report 00:30:00 Enhance the Appearance of a Report 00:30:00 Prepare a Report for Print 00:30:00 The Access Options Dialog Box 01:00:00 Relational Database Design 00:30:00 Create a Table 01:00:00 Modify a Table and Fields 00:30:00 Create Table Relationships 00:30:00 Create Query Joins 00:30:00 Join Tables That Have No Common Fields 00:30:00 Relate Data within a Table 00:30:00 Work with Subdatasheets 00:30:00 Create Subqueries 00:30:00 Data Normalization 01:00:00 Create a Junction Table 00:30:00 Import Data into Access 00:30:00 Export Data to Text File Formats 00:30:00 Export Access Data to Excel 00:30:00 Create a Mail Merge 00:30:00 Organize Report Information 00:30:00 Format Reports 00:30:00 Include Charts in a Report 00:30:00 Add a Calculated Field to a Report 00:30:00 Add a Subreport to an Existing Report 00:30:00 Create a Mailing Label Report 00:30:00 Publish a Report as PDF 00:30:00 Activities - Microsoft Access 2016 for Beginners 00:00:00 Module - 2 Add Controls to Forms 01:00:00 Set Form Controls 01:00:00 Create Subforms 00:30:00 Organize Information with Tab Pages 00:30:00 Enhance Navigation with Forms 00:30:00 Format a Form 01:00:00 Apply Conditional Formatting 00:30:00 Field Validation 00:30:00 Form and Record Validation 00:30:00 Create a Macro 01:00:00 Restrict Records Using a Condition 00:30:00 Validate Data Using a Macro 00:30:00 Automate Data Entry Using a Macro 00:30:00 Convert a Macro to VBA 00:30:00 Link Tables to External Data Sources 00:30:00 Manage a Database 00:30:00 Determine Object Dependency 00:30:00 Document a Database 00:30:00 Analyze the Performance of a Database 00:30:00 Split a Database for Multiple User Access 00:30:00 Implement Security 00:30:00 Set Passwords 00:30:00 Convert an Access Database to an ACCDE File 00:30:00 Package a Database with a Digital Signature 00:30:00 Create a Database Switchboard 01:00:00 Modify a Database Switchboard 00:30:00 Set Startup Options 00:30:00 Activities - Microsoft Access 2016 Advanced 00:00:00

In the modern world, the Trainee Train Driver Online Course plays a pivotal role in preparing individuals for a career in the railway industry. With its comprehensive curriculum covering crucial aspects such as licenses, skills, and interviews, this Trainee Train Driver Online course equips aspiring Train Drivers with the necessary knowledge and expertise. Learning these skills is imperative as it not only enhances one's employability but also ensures safety and efficiency in railway operations. In the UK, where the demand for skilled Train Drivers is perennial, mastering this Trainee Train Driver Online course significantly increases job opportunities. On average, Train Drivers in the UK earn a competitive salary, making it a lucrative career path. Moreover, the advantages of this Trainee Train Driver Online course extend beyond employment prospects; it fosters a sense of responsibility and professionalism among Trainee Train Drivers. Despite fluctuations, the demand for skilled personnel in this sector is on the rise, with a steady increase of around 5-7% annually, underscoring the importance of acquiring Train Driver expertise in today's dynamic job market. Key Features: CPD Certified Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Trainee Train Driving Module 02: Train Driver Licences and Certificates: Key Facts Module 03: Train Driver Required Skills and Attitudes Module 04: Train Driver Application Form Success Module 05: Train Driver Psychometric Test Module 06: Find Success in the Train Driver Interview Module 07: References, Medical Assessment and Training Learning Outcomes: Understand fundamentals of trainee train driving principles and practices. Identify key requirements for obtaining train driver licences and certificates. Develop essential skills and attitudes required for successful train driving. Learn effective strategies for completing train driver application forms. Prepare for and succeed in train driver psychometric assessment tests. Master techniques to excel in train driver interview processes. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Trainee Train Driver Online Course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Trainee Train Driver Online. Moreover, this Trainee Train Driver Online Course is ideal for: Individuals aspiring to become train drivers. Career changers seeking opportunities in the transportation sector. School leavers exploring vocational training options. Professionals interested in the railway industry. Anyone passionate about locomotive operations. Requirements There are no requirements needed to enrol into this Trainee Train Driver Online Course. We welcome individuals from all backgrounds and levels of experience to enrol into this Trainee Train Driver course. Career path After finishing this Trainee Train Driver course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Trainee Train Driver are: Train Driver - £24K to £60K/year. Rail Operations Manager - £30K to £70K/year. Rail Dispatcher - £20K to £40K/year. Rail Service Supervisor - £25K to £50K/year. Trainee Train Driver Instructor - £20K to £40K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In the modern world, the Trainee Train Driver Online Course plays a pivotal role in preparing individuals for a career in the railway industry. With its comprehensive curriculum covering crucial aspects such as licenses, skills, and interviews, this Trainee Train Driver Online course equips aspiring Train Drivers with the necessary knowledge and expertise. Learning these skills is imperative as it not only enhances one's employability but also ensures safety and efficiency in railway operations. In the UK, where the demand for skilled Train Drivers is perennial, mastering this Trainee Train Driver Online course significantly increases job opportunities. On average, Train Drivers in the UK earn a competitive salary, making it a lucrative career path. Moreover, the advantages of this Trainee Train Driver Online course extend beyond employment prospects; it fosters a sense of responsibility and professionalism among Trainee Train Drivers. Despite fluctuations, the demand for skilled personnel in this sector is on the rise, with a steady increase of around 5-7% annually, underscoring the importance of acquiring Train Driver expertise in today's dynamic job market. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Trainee Train Driving Module 02: Train Driver Licences and Certificates: Key Facts Module 03: Train Driver Required Skills and Attitudes Module 04: Train Driver Application Form Success Module 05: Train Driver Psychometric Test Module 06: Find Success in the Train Driver Interview Module 07: References, Medical Assessment and Training Learning Outcomes: Understand fundamentals of trainee train driving principles and practices. Identify key requirements for obtaining train driver licences and certificates. Develop essential skills and attitudes required for successful train driving. Learn effective strategies for completing train driver application forms. Prepare for and succeed in train driver psychometric assessment tests. Master techniques to excel in train driver interview processes. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Trainee Train Driver Online Course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Trainee Train Driver Online. Moreover, this Trainee Train Driver Online Course is ideal for: Individuals aspiring to become train drivers. Career changers seeking opportunities in the transportation sector. School leavers exploring vocational training options. Professionals interested in the railway industry. Anyone passionate about locomotive operations. Requirements There are no requirements needed to enrol into this Trainee Train Driver Online Course. We welcome individuals from all backgrounds and levels of experience to enrol into this Trainee Train Driver course. Career path After finishing this Trainee Train Driver course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Trainee Train Driver are: Train Driver - £24K to £60K/year. Rail Operations Manager - £30K to £70K/year. Rail Dispatcher - £20K to £40K/year. Rail Service Supervisor - £25K to £50K/year. Trainee Train Driver Instructor - £20K to £40K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Microsoft Excel - Beginner, Intermediate & Advanced Course Enrolling in a Microsoft Excel - Beginner, Intermediate & Advanced CPD Professional Course is pivotal in today's modern world. Microsoft Excel proficiency is indispensable across industries for data analysis, reporting, and decision-making. In the UK, Microsoft Excel skills are highly sought after, with job opportunities spanning various sectors, including finance, healthcare, and technology. Entry-level positions often require basic Microsoft Excel knowledge, while intermediate and advanced proficiency can unlock higher-paying roles with salaries ranging from £25,000 for beginners to over £40,000 for experienced professionals annually. The demand for Microsoft Excel expertise is increasing, with businesses relying on data-driven insights for strategic planning and operational efficiency. Whether for financial modeling, project management, or statistical analysis, Microsoft Excel proficiency enhances employability and career advancement prospects. As industries continue to evolve digitally, mastering Microsoft Excel is not just advantageous but essential for professionals aiming to thrive in the ever-competitive job market. Key Features This Microsoft Excel - Beginner, Intermediate & Advanced- CPD Professional Course Includes: This Microsoft Excel Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Microsoft Excel Course: Module 01: Microsoft Excel 2019 Enhanced Features Module 02: Introduction to Microsoft Excel Module 03: Performing Mathematical Operations Module 04: Adjusting a Worksheet Module 05: Formatting Data in a Worksheet Module 06: Printing in Microsoft Excel Module 07: Workbook Management Techniques Module 08: Utilizing Functions Module 09: Data Management Techniques Module 10: Data Analysis Methods Module 11: Visual Representation with Charts Module 12: Mastering PivotTables and PivotCharts Module 13: Managing Multiple Sheets and Workbooks Module 14: Utilizing Lookup Functions and Formula Auditing Module 15: Sharing and Securing Workbooks Module 16: Automation in Microsoft Excel Module 17: Creating Sparklines and Geographic Data Visualization Learning Outcomes Microsoft Excel Course: Identify and utilize new features in Microsoft Excel 2019 effectively. Perform complex calculations and manipulate data efficiently in Microsoft Excel. Apply formatting techniques and create professional-looking spreadsheets. Analyze and interpret data using advanced functions and tools in Microsoft Excel. Construct dynamic charts, pivot tables, and visual representations of data. Automate tasks and enhance productivity through Microsoft Excel's advanced functionalities. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Microsoft Excel course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Microsoft Excel. Moreover, this course is ideal for: Beginners seeking comprehensive Microsoft Excel skills Intermediate users aiming to enhance proficiency Advanced users desiring mastery of Microsoft Excel functionalities Professionals in various fields requiring data management expertise using Microsoft Excel. Individuals pursuing career advancement opportunities using Microsoft Excel Students preparing for roles involving data analysis and reporting in Microsoft Excel. Requirements There are no requirements needed to enrol into this Microsoft Excel course. We welcome individuals from all backgrounds and levels of experience to enrol into this Microsoft Excel course. Career path After finishing this Microsoft Excel course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Microsoft Excel are: Data Analyst - £30K to 50K/year. Financial Analyst - £35K to 60K/year. Business Intelligence Analyst - £40K to 70K/year. Operations Manager - £40K to 60K/year. Project Manager - £45K to 70K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Have you ever dreamed of transforming scruffy pups into pawsome pooches? Do you possess a passion for animals and an eye for detail? Then our Diploma in Dog Grooming at QLS Level 5 is the perfect springboard for your dream career! This comprehensive course equips you with the theoretical knowledge and understanding to excel in the world of dog grooming. We'll delve into the fascinating science behind dog anatomy and various breeds, ensuring you can cater to each canine's unique needs. Deepen your understanding of canine health and safety, from recognizing potential health concerns to administering basic first aid. Learn about different coat types, master the art of bathing and drying techniques, and unveil the myths surrounding proper dog care. Whether you aspire to launch your own dog grooming business or join a bustling salon, this course empowers you with the confidence and knowledge to thrive. So, ditch the ordinary and embark on a fulfilling journey where pampering pups becomes your expertise! Learning Outcomes Gain a comprehensive understanding of dog anatomy and various breeds. Master theoretical dog grooming techniques, including bathing, drying, and basic styling. Develop a strong foundation in canine health and safety protocols. Learn to identify signs of potential health concerns in dogs. Explore the legalities and safety regulations surrounding the dog grooming industry. Discover effective business practices for aspiring dog groomers. Why choose this Diploma in Dog Grooming at QLS Level 5 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Diploma in Dog Grooming at QLS Level 5 course for? Animal lovers with a passion for dog care Individuals seeking a career change in the pet industry Aspiring dog grooming business owners Dog owners who want to learn professional grooming techniques Those interested in the science behind dog breeds and coat types Anyone seeking a rewarding and in-demand professional skill Career path Professional Dog Groomer: £18,000 to £25,000 per year Dog Grooming Salon Manager: £20,000 to £30,000 per year Pet Care Business Owner: £25,000 to £40,000 per year Mobile Dog Grooming Operator: £20,000 to £30,000 per year Pet Supply Store Manager: £18,000 to £25,000 per year Dog Grooming Instructor/Trainer: £20,000 to £35,000 per year Prerequisites This Diploma in Dog Grooming at QLS Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Unit 01: Purpose of Dog Grooming Module 01: Introduction to Dog Grooming 00:03:00 Module 02: History and Purpose of Dog Grooming 00:07:00 Unit 02: Dog Anatomy and Different Dog Breeds Module 03: Understanding Basic Dog Anatomy 00:12:00 Module 04: Toy Group and Working Group 00:11:00 Module 05: Herding Group and Hound Group 00:14:00 Module 06: Terrier Group and Sporting Group 00:14:00 Module 07: Non-Sporting Group and Mixed Breeds 00:13:00 Unit 03: Dog's Health and Safety Module 08: Food and Nutrition Requirements for Dogs 00:13:00 Module 09: Food Habit and Healthy Diet 00:10:00 Module 10: Dog Vaccination 00:12:00 Module 11: Neutering Your Dog 00:07:00 Unit 04: Regular Care and Check-ups for Dogs Module 12: Keeping Your Dog Healthy and Clean 00:08:00 Module 13: Importance of Regular Check-up 00:10:00 Unit 05: Coat Types, Skin Disorders and Parasites Module 14: Different Coat Types of Dogs 00:09:00 Module 15: Infections and Other Skin Conditions 00:12:00 Module 16: Fleas, Ticks and Other External Parasites 00:15:00 Module 17: Internal Parasites 00:06:00 Unit 06: Preparation for Grooming Module 18: Pre-Grooming Health Assessment 00:06:00 Module 19: Prepping the Grooming Area 00:07:00 Unit 07: Basics of Grooming, Tools and Equipment Module 20: Required Tools and Equipment for Grooming 00:15:00 Module 21: Basic Grooming Techniques 00:10:00 Module 22: Eyes, Ears, Teeth and Nail Care 00:16:00 Unit 08: Bathing and Drying Process Module 23: General Considerations of Bathing and Dying 00:11:00 Module 24: Getting Your Dog to Love Bath Time 00:05:00 Module 25: Bathing Process 00:12:00 Module 26: Drying Your Dog 00:05:00 Module 27: Basics of Clipping and Scissoring 00:11:00 Module 28: Cleaning and Disinfecting the Grooming Area and Equipment 00:12:00 Unit 09: First Aid and Emergencies Module 29: Grooming Emergencies 00:08:00 Module 30: Dog First Aid 00:14:00 Unit 10: Starting Your Own Dog Grooming Business Module 31: Deciding Whether Professional Grooming Is Right for You 00:08:00 Module 32: Getting Down to Business 00:11:00 Unit 11: Unearthing the Myths Module 33: Popular Myths about Dog Care and Grooming 00:08:00 Unit 12: Regulations and Workplace Safety Module 34: Regulations and Workplace Safety 00:09:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Banking and Finance Accounting Statements Financial Analysis Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Banking and Finance Accounting Statements Financial Analysis Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Banking and Finance Accounting Statements Financial Analysis Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Banking and Finance Accounting Statements Financial Analysis Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Banking and Finance Accounting Statements Financial Analysis? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Banking and Finance Accounting Statements Financial Analysis there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Banking and Finance Accounting Statements Financial Analysis course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Banking and Finance Accounting Statements Financial Analysis does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Banking and Finance Accounting Statements Financial Analysis was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Banking and Finance Accounting Statements Financial Analysis is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Introduction and Welcome to the Course Introduction to Financial Statements and Analysis 00:05:00 Why are Financial Statements Important 00:07:00 Section 02: Introduction to Accounting What do we mean by Financial Accounting? 00:04:00 Accounting Standards and why they are important 00:06:00 The Concepts and Principles Underlying Accounting 00:06:00 Single Entry vs Double Entry Book Keeping 00:08:00 Understanding The Accounting Equation 00:06:00 The Accounting Cycle 00:05:00 Financial Statements 00:07:00 Section 03: Introduction to Financial Statements Section Introduction - Understanding Financial Statements 00:02:00 Overview of Financial Statements 00:03:00 GAAP: Accruals and Cash Accounting 00:06:00 Income Statement or Profit and Loss Account 00:08:00 Introduction to the Balance Sheet 00:11:00 Introduction to the Cash Flow Statement 00:06:00 Cash Flow Metrics Explained 00:09:00 Case Study- Apple Financial Statements 00:04:00 Section 04: Understanding Working Capital What is Working Capital 00:03:00 What is the Working Capital Cycle? 00:05:00 Why is working Capital Management important 00:05:00 Working Capital Analysis 00:05:00 Working Capital Ratios 00:07:00 Working Capital Policies 00:05:00 Working Capital Summary 00:03:00 Section 05: Introduction to Financial Analysis Section Introduction: Strategic Financial Analysis 00:01:00 What is Financial Analysis? 00:11:00 Measures of Profitability Financial Analysis 00:04:00 Balance Sheet Ratio Analysis 00:12:00 Cash Flow Statement Analysis 00:05:00 Valuation Ratios 00:04:00 Section 06: Financial Analysis - Case Study and Assignment Section Introduction: Financial Analysis - Case Study and Assignment 00:01:00 Case Study Assignments Apple Inc Financial Analysis 00:06:00 Apple Inc Financial Analysis - Solution 00:03:00 Discussion of Measurements of Growth Analysis 00:05:00 Discussion of Measures of Profitability Analysis 00:07:00 Discussion of Trading Performance Analysis 00:03:00 Discussion of Working Capital (Liquidity and Efficiency) Analysis 00:12:00 Section 07: Financial Ratio Analysis in Corporate Finance What do we mean by Corporate Finance? 00:06:00 Financial Ratios in Corporate Finance 00:03:00 Liquidity Ratios in Corporate Finance 00:08:00 Operational Risk Ratios in Corporate Finance 00:08:00 Profitability Ratios in Corporate Finance 00:08:00 Efficiency Ratios in Corporate Finance 00:07:00 Section 08: Financial Modelling for Mergers and Acquisitions Why is modelling so critical 00:03:00 Three Models You Will Need 00:08:00 Understanding The Integrated Financial Statements Model 00:06:00 The Integrated Financial Statements Model Example 00:07:00 Key Tips to Modelling the Integrated Financial Statements Model 00:02:00 The Discounted Cash Flow Model - DCF 00:07:00 Understanding the Discounted Cash Flow Formula 00:06:00 Understanding the Merger Model 00:08:00 Section 09: Course Summary and Wrap Up Course Summary and Wrap Up 00:03:00 Additional Resource Additional Materials 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Business Management and Finance Course Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Business Management and Finance Course Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Business Management and Finance Course Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Business Management and Finance Course Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Business Management and Finance Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Business Management and Finance Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Business Management and Finance Course course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Business Management and Finance Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Business Management and Finance Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Business Management and Finance Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum **Business Management** Module 01: Basics of Business Process Management The Fundamentals of Business Process Management 00:30:00 Defining Business Process Management 00:30:00 The Business Process Life Cycle 00:15:00 Module 02: The Vision, Design & Execution Phase of Business Management The Vision Phase 00:15:00 The Design Phase 01:00:00 The Execution Phase 01:00:00 Module 03: The Monitoring & Optimising Phase of Business Management The Monitoring Phase 00:30:00 The Optimising Phase 01:00:00 Module 04: Project Management Project Management 00:45:00 Module 05: Marketing, Positioning and Pricing Marketing and Its Components 00:05:00 Positioning and Pricing 00:05:00 Module 06: Selling and Negotiating Selling and Negotiating 00:06:00 Module 07: Leadership and Management Leadership and Management 00:20:00 Module 08: Five Practices and Change Management Five Practices 00:05:00 Managing Change 00:05:00 Module 09: Critical Thinking Critical Thinking 00:40:00 Module 10: Business Relationship Management Managing Relationships 00:30:00 Module 11: Meeting Management Meeting Management 01:30:00 Module 12: Infrastructure of the Information Technology for Business Management IT Infrastructure and Emerging Technologies 00:10:00 Foundations of Business Intelligence : Databases and Information Management 00:20:00 Telecommunications, Internet, and Wireless Technology 00:10:00 Securing Information Systems 00:40:00 Module 13: Key System Applications for the Digital Business Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 00:15:00 E-Commerce : Digital Markets, Digital Goods 00:15:00 Knowledge Management Systems 00:25:00 **Financial Accounting** Module : 01 Chris Moore - Accounting for Beginners Promo 00:01:00 Chris Moore - 1. Introduction 00:03:00 Chris Moore - 2. First Transactions 00:05:00 Chris Moore - 3. T Accounts introduction 00:03:00 Chris Moore - 4. T-Accounts conclusion 00:03:00 Chris Moore - 5. Trial Balance 00:02:00 Chris Moore - 6. Income Statement 00:03:00 Chris Moore - 7. Balance Sheet 00:03:00 Module : 02 Chris Moore - 8. Balance Sheet Variations 00:03:00 Chris Moore - 9. Accounts in practise 00:05:00 Chris Moore - 10. Balance Sheets what are they 00:05:00 Chris Moore - 11. Balance Sheet Level 2 00:03:00 Chris Moore - 12. Income Statement Introduction 00:06:00 Chris Moore - 13. Are they Expenses, or Assets 00:03:00 Chris Moore - 14. Accounting Jargon 00:02:00 Module : 03 Chris Moore - 15. Accruals Accounting is Fundamental 00:03:00 Chris Moore - 16. Trial Balance 3 days ago More 00:04:00 Chris Moore - 17. Fixed Assets and how it is shown in the Income Statement 00:03:00 Chris Moore - 18. Stock movements and how this affects the financials 00:03:00 Chris Moore - 19. Accounts Receivable 00:03:00 Chris Moore - 20. How to calculate the Return on Capital Employed 00:05:00 Chris Moore - 21. Transfer Pricing - International Rules 00:02:00 Mock Exam Mock Exam - Business Management and Finance Course 00:20:00 Final Exam Final Exam - Business Management and Finance Course 00:20:00

Embark on a transformative journey into the realm of creative thinking with our course, 'Creative Thinking: Techniques and Tools for Problem Solving.' In a world where innovation is paramount, the ability to think creatively is not just a skill; it's a necessity. What is creative thinking, you may ask? It's the lifeblood of progress, the engine that drives ingenious solutions to complex problems. Through this course, we invite you to explore the depths of your imagination, unlocking the power of thinking creatively to tackle challenges with finesse and ingenuity. Within the structured framework of our curriculum, you'll delve into a treasure trove of tools and methodologies designed to ignite your creativity and hone your problem-solving skills. From fundamental techniques like brainstorming and cause & effect diagrams to advanced methods such as Six Sigma and the Shainin Methodology, each module is crafted to expand your repertoire of creative thinking strategies. By immersing yourself in practical exercises and real-world case studies, you'll learn what creative thinking is and how to wield it effectively in diverse situations, empowering you to become a formidable problem solver in any context. By the end of this course, you'll emerge equipped with the knowledge, techniques, and confidence to approach challenges from multiple angles, armed with a toolkit brimming with creative solutions. Whether you're a seasoned professional seeking to enhance your problem-solving prowess or a budding enthusiast eager to unlock the secrets of creative thinking, this course promises to be a transformative journey towards unleashing your full creative potential. Learning Outcomes: Master fundamental creative thinking tools like brainstorming and cause & effect diagrams. Apply advanced problem-solving methodologies such as Six Sigma and the Shainin Methodology. Develop the ability to approach challenges with innovative solutions through practical exercises and case studies. Cultivate a mindset conducive to thinking creatively and adaptively in diverse situations. Gain confidence in your problem-solving abilities, ready to tackle complex issues with finesse and ingenuity. Why buy this Creative Thinking Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Creative Thinking: Techniques and Tools for Problem Solving there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Creative Thinking course for? Professionals seeking to enhance their problem-solving skills. Students aspiring to develop a creative mindset for tackling challenges. Entrepreneurs looking to innovate and drive progress in their ventures. Project managers aiming to lead teams through complex problem-solving processes. Individuals interested in unlocking their creative potential for personal or professional growth. Prerequisites This Creative Thinking: Techniques and Tools for Problem Solving does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Creative Thinking: Techniques and Tools for Problem Solving was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Quality Assurance Manager: £35,000 - £50,000 Per Annum Process Improvement Specialist: £30,000 - £45,000 Per Annum Innovation Consultant: £40,000 - £60,000 Per Annum Project Manager: £35,000 - £55,000 Per Annum Entrepreneur: Income varies widely based on venture success Operations Analyst: £25,000 - £40,000 Per Annum Course Curriculum Introduction About the instructor 00:01:00 Summary of the course 00:01:00 The 7 basic quality tools Tool 1 : The Checksheet Checksheet-1 00:01:00 CCIN practice final v2 00:06:00 Tool 2 : The Brainstorming The brainstroming 00:01:00 Brainstorming ip 00:06:00 Tool 3 : The Cause & Effect diagram The cause and effect diagram 00:01:00 CE in practice 00:08:00 Tool 4:The Histogram Tool The Histogram-1 00:01:00 The histogram in practice 00:10:00 Tool 5:The Pareto diagram Pareto diagram 00:01:00 Pareto in practice final 00:09:00 Tool 6-A:The Control chart Control Chart-1 00:01:00 Control chart in practice part 1 00:11:00 Control chart in practice part 2 00:10:00 Tool 6-B:The Scatter plot Scatter Plot-1 00:01:00 Scatterplot In practice 00:07:00 Tool 7 : Flowchart /Process Mapping Flowchart in practice 00:10:00 Flowchart-1 00:01:00 The Problem Solving Process Psp Overview 00:01:00 The PSP 00:04:00 The PSP in detail 00:08:00 Method 1: The A3 The A3 00:01:00 A3 sheet 00:04:00 The A3 in practice 00:15:00 Method 2:The 8D The 8D 00:01:00 The 8D in practice 00:12:00 The 8D sheet final 00:04:00 Method 3-A:The PDCA The PDCA 00:01:00 Method 3-B:The 5 why 5 whys 00:06:00 Method 4: Six Sigma Six Sigma 00:01:00 More about six sigma 00:05:00 Method 5: The Shainin Methodology Shainin system 00:06:00 Shainin Method 00:01:00 Problem Solving methods Overview of the section 00:01:00 The Preventive Tools 00:01:00 Tool 1:The FMEA FMEA 00:09:00 The FMEA in practice 00:12:00 The FMEA process 00:14:00 Tool 2:The Control Plan Control plan in practice 00:07:00 The Control Plan 00:01:00 Conclusion Final Conclusion 00:01:00 QMS 00:04:00 Resources Resources - Creative Thinking: Techniques and Tools for Problem Solving 00:00:00 Assignment Assignment -Creative Thinking: Techniques and Tools for Problem Solving 00:00:00

Administrative management focuses on needs of administrative procedures and using the right tools and techniques in the workplace. [course_titile] is originated for you to carry out administrative tasks to a professional standard. The course begins with by explaining the code of conduct as well as setting the tone in the workplace. Operating an office requires exceptional effort and management skills. Initially, this course is intended to prepare you to handle bullying in the workplace, conflict management and different types of conflict that often occur, necessary steps to avoid and overcome conflict, getting along in the workplace effectively as well. You will be able to create a positive work environment through communication and negotiation. In the course, you will get a clear understanding of closing the generation gap, ergonomics injury prevention, and eliminate workplace violence. Following that, you will learn about workplace harassment and things to do if you become a victim of it. Enroll now and get the most out of this course. Learning Outcomes: Identify what a code of conduct is and why a business should have one Identify what goes into a code of conduct Discuss how to implement a code of conduct in the workplace Create a code of conduct for a business Allot a definition about bullying of what it is and what not Realise the cost of bullying either to organisations nor to people Recognise behaviours associated with bullying as well as the factors behind them Learn some means to shut bullying and realise the roles you can play Acquire the knowledge of some routes to handle yourself from bullying Learn what you should do when encountered with bullying Figure out proper solutions to a bullying event (either within or outside the organisation) Be able to assist in creating an anti-bullying policy Become able to help generate an anti-bullying policy Identify how a positive workplace appears Get information and realise the major components suited to produce and sustain a positive work atmosphere Realise the role of an employee to generate your individual activities to manage a positive work environment Understand as a leader the responsibility you have to create and maintain a positive work environment Figure out Discover what type of team player you are and how that relates to your functioning in the team Know the importance of effective workplace relationships in creating and maintaining a positive work environment Know and understand the importance of working as a team and guidelines to good teamwork Discover your personal strengths and weaknesses in working cooperatively Discover your preference for dealing with workplace conflict Allot a definition to ergonomics and the terms it include Recognise from where you can get ergonomics information for your area Locate the ways ergonomics could be incorporated for your workplace Evaluate the environment for ergonomic risks, learn to open ways so as to solve the issues, as well as planning for their application. Recheck along with assessing your ergonomic endeavor Apply the change management technique proficiently Relate the fundamental principles linked to ergonomics Get to know outlining ergonomic practices to sit, stand, lift, carry, push, as well as to pull Make designs for an ergonomic workstation Recognise the crucial ergonomic features of tools as well as machines Interpret the role of the environmental factors for example, (sound, air quality, as well as light) play in ergonomics Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Workplace Administration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Workplace Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 What is it, and why? 00:15:00 What to leave in, what to leave out 00:15:00 What's it all about? 00:15:00 A Random Sample 00:30:00 What to Do When You Make a Mistake 00:15:00 Auditing 00:30:00 Putting it Together 00:15:00 Module : 2 Defining Bullying 00:15:00 Why Bullies Do What They Do 00:15:00 Building a Shield Against Bullies 00:15:00 What to Do If It Happens to You 00:30:00 What to Do If You Witness Bullying 00:15:00 Creating an Anti-Bullying Workplace 00:15:00 The Law on Bullying 00:15:00 Module : 3 Defining Conflict 00:15:00 Types of Conflict 00:15:00 Open Conflict vs. Hidden Conflict 00:15:00 Spontaneous and Reflective Behavior 00:15:00 The Johari Window 00:15:00 Stages of Conflict 01:00:00 Conflict Resolution Style Questionnaire 00:15:00 The Role of Communication in Conflict Resolution 00:30:00 Active Listening Skills 00:15:00 Paraphrasing Skills 00:15:00 Powerful Questions 00:15:00 Body Language 00:15:00 The Conflict/Opportunity Test 00:15:00 Conflict and Its Resolution 00:30:00 Helping Others Through Conflict 00:45:00 Module : 4 What Does a Positive Environment Look Like? 00:30:00 What Can I Do? 00:30:00 Team Player 00:15:00 Effective Workplace Relationships (I) 00:45:00 Effective Workplace Relationships (II) 00:30:00 Module : 5 The Case for Wellness 00:15:00 Building the Foundation 00:30:00 Gathering Support 00:15:00 Gathering Data 00:30:00 Performing a Needs Analysis 00:15:00 Implementing Your Workplace Wellness Program 00:15:00 Reviewing the Plan 00:15:00 Evaluating and Reporting Results 00:15:00 Module : 6 Getting Started 00:30:00 The Role of Ergonomics in Your Workplace 00:15:00 The Ergonomic Assessment Cycle 00:05:00 Identifying and Assessing Ergonomic Hazards 00:30:00 Developing a Plan to Address Ergonomic Issues 00:15:00 Identifying and Implementing Solutions 00:15:00 Obtaining Employee Buy-In 00:15:00 Tips for Successful Implementation 00:15:00 Reviewing Your Ergonomics Program 00:15:00 Basic Ergonomic Principles 00:15:00 Optimal Sitting and Standing 00:15:00 Safe Lifting and Transporting 00:15:00 Ergonomic Workstations 00:15:00 Safe Tool Selection and Use 00:15:00 Creating an Ergonomic Environment 00:30:00 Module : 7 What is Workplace Violence? 00:15:00 Understanding the Behavior Wheel 00:15:00 The Anger Management Process 00:30:00 Communicating Better 00:15:00 Basic Problem Solving Tools 01:00:00 Other Ways of Managing Anger 00:15:00 A Systems Approach 00:15:00 Developing a Policy and Program 00:15:00 Risk Assessment 00:30:00 Hiring Practices 00:15:00 Workplace Practices and Procedures 00:15:00 Security Systems and Personnel 00:15:00 Training Programs 00:15:00 Developing Emergency Response Plans 00:15:00 Program Review 00:15:00 The Immediate Response 00:15:00 Consulting with the Experts 00:15:00 Gathering Additional Information 00:15:00 Re-Evaluating Information 00:15:00 Communicating Incidents and Threats 00:15:00 Interviewing Employees 00:15:00 Risk Level Analysis 00:15:00 Reviewing the Options 00:15:00 Analyzing the Impact 00:15:00 Process Application 00:15:00 Module : 8 Defining Harassment 00:15:00 Defining Sexual Harassment 00:30:00 The Purpose of Training 00:15:00 Creating a Harassment Policy 00:30:00 Nipping it in the Bud 00:15:00 Protecting Yourself 00:15:00 What If It Happens to Me? 00:30:00 What If It's Happening to Someone Else? 00:15:00 Someone Has Filed a Complaint Against Me! 00:30:00 Addressing a Complaint 00:15:00 Handling False Complaints 00:15:00 Mediation 00:45:00 Investigating a Complaint 00:45:00 Making the Decision 00:15:00 Creating Solutions 00:15:00 After It's Over 00:15:00 Skill Application 00:15:00