13270 Open courses in Cardiff delivered Online

Course Overview: Cleanliness and sterility are paramount, particularly in the healthcare industry. The Sterile Services Technician Training Level 4 course is designed to provide learners with the essential knowledge and skills required to excel in this critical profession. This comprehensive course covers various topics, including hand washing, complete garbing, DO's and DON'Ts in sterile compounding, garbing techniques, and laminar air flow hood procedures. The curriculum is meticulously structured, offering a step-by-step approach to mastering the complexities of clean services.Enrol now and take the first step towards a rewarding career as a Sterile Services Technician! Key Features of the Course: Upon completing the Sterile Services Technician Training Level 4 course, obtain a prestigious CPD certificate, validating your expertise and enhancing your professional credibility. Benefit from round-the-clock learning assistance, ensuring you receive the support you need whenever required. Our dedicated team of experts is always just a click away. Who is This Course For? This Sterile Services Technician Training Level 4 course is designed for individuals who have an unwavering commitment to maintaining sterile environments and are eager to develop the skills required to excel as a Sterile Services Technician. Whether you're already working in the healthcare sector or planning to enter this field, this course will provide the necessary knowledge and expertise to thrive in your role. What You Will Learn: This comprehensive Sterile Services Technician Training Level 4 course takes you on an enlightening journey through essential modules, equipping you with the knowledge and skills needed to excel as a Sterile Services Technician. You'll begin by mastering the art of effective hand washing, a fundamental aspect of maintaining a sterile environment. Next, you'll delve into the intricacies of complete garbing, learning precise techniques for donning and doffing personal protective equipment (PPE) to minimise contamination risks during medical procedures. The Sterile Services Technician Training Level 4 course immerses you in the meticulous cleaning process and explores the preparation of sterile pharmaceutical products. You'll gain hands-on experience in the correct techniques and protocols for preparing medications through informative demonstrations. You'll also develop proficiency in dosage calculations, learn various methods and formulas for medication administration. You'll explore best practices, protocols, and guidelines for sterile compounding, ensuring adherence to the highest sterility and safety standards. In the final modules, you'll gain a thorough understanding of garbing procedures and the protocols for maintaining sterility while working with laminar air flow hoods. These modules provide the practical knowledge required for confident reconstitution and compounding tasks. You'll understand sterile services techniques, protocols, and best practices. This knowledge will prepare you for a successful career as a Sterile Services Technician, where you'll contribute to uncompromised sterility and patient safety in the healthcare industry. Why Enrol in This Course: By enrolling in this Sterile Services Technician Training Level 4 course, you will gain access to an exceptional learning experience that has garnered top reviews from professionals in the industry. Our course is constantly updated to align with industry trends, ensuring you receive the most relevant and up-to-date knowledge. Stay ahead of the curve and position yourself as a sought-after sterile services technician, ready to impact patient safety significantly. Requirements: Prior experience or specific qualifications are optional to enrol in this course. However, a passion for maintaining sterility and an eagerness to learn are essential. Career Path: Upon completing this Sterile Services Technician Training Level 4 course, you will unlock exciting career opportunities. Here are seven course-related professions, along with their average salaries in the UK: Sterile Services Technician: £26,000 - £32,000 per annum Sterilisation Technician: £22,000 - £28,000 per annum Operating Room Technician: £24,000 - £30,000 per annum Pharmacy Technician: £20,000 - £27,000 per annum Medical Device Reprocessing Technician: £22,000 - £28,000 per annum Quality Assurance Technician: £23,000 - £30,000 per annum Healthcare Support Worker: £18,000 - £23,000 per annum Certification: Upon completing the Sterile Services Technician Training Level 4 course, you will receive a CPD certificate, recognised and respected in the industry, affirming your competence and opening doors to new career prospects. Course Curriculum 7 sections • 21 lectures • 02:49:00 total length •Introduction: 00:01:00 •Hand Washing: 00:01:00 •Complete Garbing: 00:03:00 •Cleaning the Laminar Flow Hood: 00:02:00 •Cleaning a Horizontal Flow Hood: 00:02:00 •Cleaning a Vertical Flow Hood: 00:01:00 •Sterile Pharmaceutical Products Preparation Demo 1: 00:24:00 •Sterile Pharmaceutical Products Preparation Demo 2: 00:13:00 •Solute, Solvent, and Solution: 00:15:00 •Percentage ww, vv, wv: 00:06:00 •Alligation and Dilution: 00:04:00 •Alligation and Dilution Practice Problems: 00:17:00 •Therapeutic Dose versus Lethal Dose: 00:02:00 •Dosage Calculation: 00:08:00 •More Dosage Calculation Practice Problems: 00:07:00 •DO's and DONT's in Sterile Compounding: 00:30:00 •Part 1- Garbing: 00:03:00 •Part 2- Laminar Air Flow Hood 1: 00:01:00 •Part 3- Laminar Air Flow Hood 2: 00:04:00 •Part 4- Reconstitution and Compounding: 00:08:00 •Part 5- Compounding Continued: 00:17:00

Office admin considers the heart of an office. He coordinates activities, distributes responsibilities, supervises staffs, keeps a record of office supplies and places order while requires. As much as efficient in administrative skill, he gets much value and demand in the corporate world. If you are interested to pursue a high position in this role, take a look at our Office Admin Diploma course. The precise contents guide you further to establish your career as an office admin in a sound bite. The course gradually teaches you the role and responsibilities of an office admin. Besides, it instructs you how to manage employees, coordinate important tasks, and motivate staffs in order to bring the utmost success of your individual as well as organizational growth. Additionally, the course enhances your skills to distinguish right and wrong to take the precise decision at the time. Overall, the course aims to ensure your top-most position in the role of an office admin, teaching you all the relevant aspects related to the job. Who is the course for? This course is ideal for those wanting to improve their base skills in office administrative tasks This course would be ideal for people who want to start working as a receptionist, office administrator, office manager, administrative assistant or personal assistant Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Office Management Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Bookkeeping & Payroll Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word for Beginners 00:00:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint for Beginners 00:00:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Office Admin Diploma 00:30:00 Final Exam Final Exam - Office Admin Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Course Overview: Did you know that approximately 14% of students in the UK have special educational needs (SEN)? Understanding and addressing these needs are crucial for creating an inclusive and supportive learning environment. The SENCO (Special Educational Needs Coordination) Training Online course is designed to equip educators and professionals with the skills and knowledge needed to effectively coordinate and lead SEN initiatives in schools and educational institutions. "Inclusion is not bringing people into what already exists; it is making a new space, a better space for everyone." This quote by George Dei underlines the essence of the SENCO role. In a diverse educational landscape, the role of a SENCO is indispensable. According to the Department for Education, the demand for qualified SENCOs is rising steadily, with over 9,000 schools in England alone requiring their expertise. Enroll in the SENCO Training Online course now and gain the skills and knowledge you need to excel in the field of special educational needs coordination. Key Features of the Course: Enrolling in the SENCO (Special Educational Needs Coordination) Training Online course offers numerous benefits. Upon successful completion, you'll receive a CPD (Continuing Professional Development) certificate, enhancing your professional credentials. The course provides 24/7 learning assistance, ensuring your queries are promptly addressed. The engaging learning materials provide insights into real-world scenarios, enhancing your understanding of SEN coordination. Who is This Course For? This SENCO (Special Educational Needs Coordination) Training Online course is ideal for educators, school leaders, and professionals seeking to advance their knowledge and skills in special educational needs coordination. Whether you're an experienced teacher looking to specialise or a school leader aiming to create an inclusive environment, this course is tailored to meet your needs. Learning Outcome Upon completing this SENCO (Special Educational Needs Coordination) Training Online course, you'll be equipped with the following skills and knowledge: Comprehensive understanding of the SENCO's role within policy and practice. Proficiency in managing and coordinating SEN initiatives within the school. Effective communication with colleagues, professionals, parents, and external organisations. Strategies for supporting teaching, learning, and pupil development. Expertise in fostering relationships with pupils and parents. Profound insights into leading and managing SEND administration. Ability to identify challenges and opportunities in the SENCO role. A vision for developing inclusive practices and shaping the future SENCO role. Why Enrol in This Course: Enrolling in this SENCO (Special Educational Needs Coordination) Training Online course allows you to develop essential skills in special educational needs coordination. You'll gain a deep understanding of how to create a more inclusive learning environment. This course is top-reviewed by professionals who have benefited from its content. It has been recently updated to align with the latest trends and developments in the field. Requirements: To make the most of this course, you should have a basic understanding of educational practices and a willingness to learn about special educational needs coordination. Career Path: Upon completing the SENCO Training Online course, you'll be well-prepared for various roles related to special educational needs coordination. Some of the career paths you can explore include: SENCO Coordinator - Average UK Salary: £40,000 Inclusion Manager - Average UK Salary: £45,000 Educational Consultant - Average UK Salary: £50,000 Learning Support Coordinator - Average UK Salary: £35,000 School Leadership Roles with SEN Focus - Salary varies based on position. Education Policy Analyst - Average UK Salary: £55,000 Special Education Advocate - Average UK Salary: £30,000 Certification: Upon completing the SENCO (Special Educational Needs Coordination) Training Online course, you'll receive a CPD certificate highlighting your commitment to enhancing your special educational needs coordination expertise. Join us today to embark on a journey towards creating an inclusive educational environment for all learners. FAQ Can I do a Senco course online? Many institutions offer online Senco (Special Educational Needs Coordinator) courses. These courses allow individuals to study and obtain the qualifications to become a Senco coordinator. How do I become a Senco coordinator? To become a Senco coordinator, you typically need to follow these steps: Obtain relevant qualifications: Complete a recognised Senco course, often at Level 7. Gain experience: Work in an educational setting to develop practical skills in supporting students with special educational needs. Apply for positions: Look for Senco coordinator job openings in schools or educational institutions. Continuously develop: Stay updated with current practices and regulations related to special education. What is Level 7 of the Senco qualification? Level 7 is a higher education qualification, often equivalent to a postgraduate degree. In the context of Senco qualifications, Level 7 typically refers to a master's degree or postgraduate diploma in Special Educational Needs Coordination. It's a higher-level qualification that provides in-depth knowledge and skills for influential Senco roles. Is Senco qualification difficult? The difficulty of obtaining a Senco qualification can vary depending on your prior knowledge, experience, and the specific program you choose. While it may present challenges due to the complex nature of special education and coordination, individuals can successfully complete Senco courses and attain the necessary qualifications with dedication and commitment. Course Curriculum 11 sections • 11 lectures • 02:33:00 total length •Introduction to SEN Co-ordination: 00:12:00 •The SENCO Role in Policy and Practice: 00:11:00 •Roles and Responsibilities within whole School SEN Co-ordination: 00:11:00 •Supporting Teaching and Learning: 00:22:00 •The SENCO and the Senior Leadership Team: 00:13:00 •Supporting Colleagues and working with Professionals and Organisations beyond the School: 00:23:00 •Developing Relationship with Pupils and Parents: 00:18:00 •SENCO's Role in Leading and Managing SEND Administration: 00:16:00 •Challenges and Opportunities: 00:15:00 •Developing Inclusive Practice and the Future SENCO Role: 00:12:00 •Recommended Readings - SENCO (Special Educational Needs Coordination) Training Online: 00:00:00

Master the art of tele-sales with our comprehensive Telemarketing & TeleSales Training course. Whether you're new to the field or seeking to enhance your skills, this program equips you with essential techniques and strategies to excel in telephone-based sales environments. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This Telemarketing & TeleSales Training course is designed to equip learners with the essential skills needed for successful telephone sales. Participants will learn the fundamentals of telemarketing and how to become effective sales experts. They will discover how to prepare for and structure sales calls, ensuring a professional and persuasive approach. The course covers vital communication techniques, including using the right words and phrases to engage potential customers. Learners will gain strategies to elevate their sales performance and expand their earnings. The course also addresses how to handle rejection and objections confidently, and provides proven methods for closing sales and securing commitments. Overall, this training aims to build the confidence and competence needed to excel in telephone sales, enhancing both individual performance and business success. Course Curriculum Module 01: Introduction to Tele Sales Executive Training Module 02: All About Telemarketing Module 03: Prospective Telephone-Sales Expert Module 04: Preparing The Call Module 05: Opening The Call Module 06: Structuring The Call Module 07: Verbal Communication Skills Module 08: The Right Words and Phrases to Use on a Sales Call Module 09: Elevate Sales on Telephone Module 10: Increasing your Earnings by Expanding Sales Module 11: Dealing with Rejection Module 12: Dealing with Objections Module 13: Closing the Sale Gaining Commitment Module 14: Close a Sale Call Learning Outcomes: Understand the fundamentals of telemarketing and sales strategies. Master the art of preparing and opening sales calls. Develop effective verbal communication skills for sales success. Utilise key phrases and words to enhance telephone sales. Overcome objections and handle rejection professionally. Close sales calls with confidence and gain customer commitment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring telemarketing executives. Sales professionals seeking improvement. Customer service representatives. Business development managers. Entrepreneurs enhancing their sales techniques. Career path Telemarketing Executive Sales Consultant Customer Service Representative Business Development Manager Inside Sales Representative Account Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unveil the secrets of the financial realm with our comprehensive course. Delve into the intricacies of banking as you master the art of efficient cash sorting, hone your mathematical prowess for precise calculations, and safeguard the integrity of currency with counterfeit detection skills. Navigate the ethical landscape of banking, understanding rights and obligations according to UK law. Key Features: CPD Certified Developed by Specialist Lifetime Access Elevate your customer service acumen and tackle fraud challenges with finesse. From diverse bank account types to the marvels of currency recyclers, immerse yourself in knowledge that empowers. Join us on a transformative journey where every module unlocks a new facet of expertise, propelling you towards a dynamic career in the heart of the financial sector. Course Curriculum Module 1: Introduction to a Bank Teller Module 2: Skills and Abilities of a Bank Teller Module 3: Types of Bank Accounts and Opening Them Module 4: Mathematics Calculation for Bank Tellers Module 5: Bookkeeping Guideline and Payment Methods Module 6: Cash Sorting in an Efficient Way Module 7: How to Identify Counterfeit Module 8: Function and Benefits of Currency Recyclers Module 9: Dealing with Frauds Module 10: Safety Precautions for ATM (Automated Teller Machine) Module 11: Customer Services a Bank Teller Can Offer Module 12: Rights and Obligations According to the UK Law Module 13: Ethical Issues for a Bank Telle Learning Outcomes: Master efficient cash sorting techniques for seamless day-to-day operations. Demonstrate expertise in mathematics for accurate bank transactions and calculations. Identify and combat fraudulent activities, safeguarding financial institutions effectively. Enhance customer service skills, ensuring a positive and professional banking experience. Navigate the ethical nuances of banking, aligning actions with legal obligations. Acquire in-depth knowledge of various bank accounts, from opening to management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring bank professionals seeking comprehensive industry knowledge. Individuals eager to understand and combat fraud in financial settings. Those aiming to elevate their customer service skills in a banking context. Individuals pursuing a career in finance with a strong ethical foundation. Anyone desiring proficiency in cash handling and sorting techniques. Career path Bank Teller Customer Service Representative in Banking Fraud Prevention Specialist Financial Services Officer Banking Operations Manager Compliance Officer in Banking Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support