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The 'Certificate in Medical Coding Training: Develop Inpatient DRG at QLS Level 3' course covers an in-depth workshop on the PCS 3M (Procedure Coding System) used in medical coding for inpatient diagnoses. Participants will receive hands-on training and practical insights into the PCS 3M workshop to develop their skills in inpatient DRG (Diagnosis-Related Group) coding. Learning Outcomes: Understand the fundamentals of medical coding and its importance in the healthcare industry. Gain proficiency in using PCS 3M (Procedure Coding System) for inpatient DRG coding. Acquire practical knowledge and skills through a comprehensive workshop on PCS 3M. Learn how to accurately code and classify medical procedures related to inpatient diagnoses. Develop competency in assigning appropriate DRGs to ensure proper reimbursement and billing. Familiarize with the guidelines, rules, and regulations governing inpatient DRG coding. Improve coding accuracy and efficiency to contribute to effective healthcare management. Apply critical thinking and problem-solving skills to handle complex coding scenarios. Enhance communication and collaboration with medical professionals and coding teams. Successfully complete the course with the ability to confidently work as a medical coder for inpatient DRG coding using PCS 3M. Why buy this Certificate in Medical Coding Training: Develop Inpatient DRG at QLS Level 3? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this course for? This Certificate in Medical Coding Training: Develop Inpatient DRG at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Certificate in Medical Coding Training: Develop Inpatient DRG at QLS Level 3 is a great way for you to gain multiple skills from the comfort of your home. Prerequisites This Certificate in Medical Coding Training: Develop Inpatient DRG at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Unit 01: Introduction EPS 00:03:00 Unit 02: PCS 3M Workshop Laparoscopic Appendectomy 00:02:00 Colonoscopy 00:01:00 PTCA 00:04:00 EGD 00:04:00 ORIF 00:02:00 Unit 03: PCS 3M Workshop Hemodialysis, MV, and CPR 00:03:00 Delivery Procedure 00:04:00 Pneumothorax 00:01:00 Total Hip Arthroplasty and Total Knee Arthroplasty 00:04:00 Abortion Procedure 00:03:00 Unit 04: PCS 3M Workshop ERCP 00:05:00 Cardiac Cath 00:04:00 Ileostomy Takedown 00:02:00 Laparoscopic Cholecystectomy, converted to open and Robotic Procedures 00:04:00 D&C 00:04:00 Unit 05: PCS 3M Workshop Spinal Fusion 00:05:00 New-born 00:02:00 Cardioversion, Arterial line placement and IVC filter 00:02:00 Thyroidectomy (near to Total) 00:01:00 PICC line 00:02:00 Unit 06: PCS 3M Workshop Colostomy formation 00:01:00 Amputation 00:02:00 Failed Procedures 00:02:00 Chemotherapy 00:01:00 Assignment Assignment - Certificate in Medical Coding Training: Develop Inpatient DRG at QLS Level 3 04:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00
The Nursery Manager course equips you with essential knowledge and skills to provide exceptional care for young children. It addresses the pressing need for qualified professionals in early childhood education. By mastering child psychology, growth, and development, you'll be prepared to create nurturing environments that facilitate learning and social development. As a Nursery Manager graduate, you'll empower the next generation, ensuring they have the best start in life. This course offers insights into child nutrition, safeguarding, and special needs care, making you a well-rounded professional. By enrolling in the Nursery Manager course, you'll gain a comprehensive understanding of child development and psychology, enabling you to provide exceptional care and support for children's learning. Moreover, you'll become adept at creating inclusive and diverse learning environments, ensuring the safety and well-being of young children. This course paves the way to a fulfilling career in early years education, where your expertise will be in high demand, making a significant impact on the positive development of future generations. Your mastery of these skills will open doors to numerous opportunities in the childcare sector. Learning Outcomes Understand the role of a Nursery Nurse in child care. Demonstrate effective child care and nurturing skills. Explain the stages of child growth and development. Analyze fundamental principles of child psychology. Foster healthy attachments and relationships in childhood. Identify external factors influencing child development. Evaluate children's personality and intellectual development. Apply observation and assessment techniques in early years. Develop an early learning curriculum in accordance with best practices. Promote equality, diversity, and inclusion in early years education. Who Is This Course For Aspiring Nursery Managers Early Childhood Educators Childcare Providers Parents and Guardians Anyone passionate about child development Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Career Path Nursery Manager: £23,000 - £33,000 Early Childhood Educator: £18,000 - £26,000 Childcare Coordinator: £20,000 - £30,000 Special Needs Childcare Worker: £18,000 - £26,000 Parenting Advisor: £20,000 - £28,000 Prerequisites This Introduction to Data Analysis: A Complete Guide for Beginners course does not necessitate any prior qualifications or prior experience. You can simply enrol and commence your learning journey. This course, created by professionals, is compatible with various devices, including PCs, Macs, tablets, and smartphones. You can access the course at your convenience from any location, as long as you have a stable internet connection. Certification Upon successful completion of the course materials in the Nursery Manager program, you will have the opportunity to take a written assignment test. After passing the test, you'll be eligible to obtain a PDF certificate for a fee of £4.99, and if desired, you can order an original hard copy certificate at an additional cost of £8. Course Curriculum Module 01: Introduction to Nursery Nurse Introduction to Nursery Nurse 00:15:00 Module 02: Caring for Children Caring for Children 00:25:00 Module 03: Understanding the Growth and Development of Children Understanding the Growth and Development of Children 00:26:00 Module 04: Introduction to Child Psychology Introduction to Child Psychology 00:28:00 Module 05: Attachment and Relationship Building in Childhood Attachment and Relationship Building in Childhood 00:31:00 Module 06: Factors that Influence Development Factors that Influence Development 00:36:00 Module 07: Personality and Intellectual Development of Children Personality and Intellectual Development of Children 00:36:00 Module 08: Observation and Assessment of Children in the Early Years Setting Observation and Assessment of Children in the Early Years Setting 00:20:00 Module 09: Curriculum and Developing Early Learning Curriculum and Developing Early Learning 00:27:00 Module 10: Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning 00:27:00 Module 11: Safeguarding, Protection and Welfare of Young Children Safeguarding, Protection and Welfare of Young Children 00:25:00 Module 12: Health and Safety of Children in the Early Years Health and Safety of Children in the Early Years 00:35:00 Module 13: Nutrition and Healthy Food for Children Nutrition and Healthy Food for Children 00:30:00 Module 14: Play and Learning in Children's Education Play and Learning in Children's Educatio 00:28:00 Module 15: Working with Children Having Special Needs Working with Children Having Special Needs 00:26:00 Module 16: Working in Partnership with Parents and Carers Working in Partnership with Parents and Carers 00:19:00
Who hasn't heard about Windows 10! It has been the most popular operating system in the world for a few years. But learning how to use it if you're unfamiliar with computers can be tough. That's where our Basic Training on Windows 10 course comes in. We'll cover all you need to know to get started with Windows 10 in this course. You will learn everything, from the fundamentals of navigating the UI to more complex topics such as file management and security. We'll also show you how to use some of Windows 10's most popular features, such as Cortana, the Start menu, and the Action Center. The course begins by giving you an overview of Windows 10 and then moves into File Explorer's complexities. You'll learn the best ways to manage and access your files with detailed lessons on the File, Home, Share, View, and Search menus. Following this, you'll acquire the skills to manage your Desktop and Display efficiently, along with learning how to utilise Cortana, Windows' Voice Assistant, effectively. Moreover, the Basic Training on Windows 10 course sheds light on vital tools such as Quick Assist settings and Media Streaming settings. The course also guides you through the process of recording screen videos and audio, taking snapshots, and recording steps for troubleshooting purposes. You'll also learn to capture Webcam videos and add applications to your system. By the end of the course, you'll become an expert at navigating and utilising Windows 10, making your daily digital interactions effortless and productive. Enrol in the Basic Training on Windows 10 course today and open the doors to a more improved computing experience! Learning Outcomes: Upon completion of the Basic Training on Windows 10 course, you will be able to: Gain an in-depth understanding of the Windows 10 operating system. Master the functionality of the File Explorer for efficient file management. Learn to utilise the Desktop and Display settings for optimal workspace. Become proficient in using Cortana, Windows' voice assistant, for enhanced productivity. Understand Quick Assist and Media Streaming settings for optimal system usage. Acquire the skills to record screen videos, audio, and capture snapshots. Develop an ability to troubleshoot by learning how to record steps. Learn how to add and manage applications on your Windows 10 system. Who is this Course for? This Basic Training on Windows 10 course is ideal for: Beginners wanting to learn the fundamentals of Windows 10. IT professionals needing to brush up on Windows 10 functionality. Individuals aiming to improve their digital literacy skills. Students looking to boost their tech-savviness for academic purposes. Office workers seeking to increase their productivity using Windows 10. Career Path: This course will be helpful for anyone looking to pursue a career as: IT Support Specialist: £22,000 to £35,000 annually. Desktop Support Analyst: £25,000 to £40,000 per year. Systems Administrator: Annual salary ranges from £30,000 to £50,000. IT Consultant: Potential salary between £35,000 to £70,000. IT Project Manager: Salary can range from £40,000 to over £80,000 annually. IT Manager: Potential salary between £45,000 to £90,000 per year. Certification After studying the course materials of the Basic Training on Windows 10 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Prerequisites This Basic Training on Windows 10 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Basic Training on Windows 10 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Course Curriculum Get Started With Windows 10 - Basics Lesson 01: Overview 00:01:00 Lesson 02: File Explorer - File Menu Part 1 00:03:00 Lesson 03: File Explorer - File Menu Part 2 00:03:00 Lesson 04: File Explorer - Home Menu 00:02:00 Lesson 05: File Explorer - Share Menu 00:03:00 Lesson 06: File Explorer - View Menu 00:03:00 Lesson 07: File Explorer - View Menu Part 2 00:02:00 Lesson 08: File Explorer - Search Menu 00:03:00 Lesson 09: Managing Your Desktop 00:02:00 Lesson 10: Managing Your Display 00:02:00 Lesson 11: Managing Cortana - Voice Assist 00:02:00 Lesson 12: Quick Assist Settings 00:02:00 Lesson 13: Media Streaming Settings 00:02:00 Lesson 14: Recording A Screen Video 00:02:00 Lesson 15: Recording An Audio 00:01:00 Lesson 16: Taking A Snapshot of Your Screen 00:02:00 Lesson 17: Recording Your Steps 00:01:00 Lesson 18: Capturing Webcam Video 00:02:00 Lesson 19: Adding Applications 00:02:00 Lesson 20: Conclusion 00:02:00
Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Alteryx for Beginners
By Packt
This course takes you through the concepts of Alteryx from scratch. With the help of interesting case studies, you will learn how to use Alteryx for joining datasets, performing union operations, finding and replacing text, sorting and filtering data, and a lot more.
Description: This Microsoft Office 2007 Access Advanced - Complete Video Course builds on knowledge gained in the introduction and intermediate levels. This advanced series will extend your knowledge into some of the more specialized and advanced capabilities of Access by structuring existing data, writing advanced queries, working with macros, enhancing forms and reports, and maintaining a database. You will also learn to automate functions by creating simple and then very advanced macros, advance your querying ability and then to use SQL statements in your queries. You will discover how to work with objects and the fundamentals of database management. Finally, you will be taught how to protect your valuable data sources. Before getting this course you must have the basic and intermediate skills of Microsoft Office 2007. This level will give you an advanced knowledge you need to know about Microsoft Office 2007. By taking this course you will have a complete understanding of the higher functions of Access. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2007 Access Advanced - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2007 Access Advanced - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Querying with SQL SQL and Access FREE 00:02:00 Examining an SQL Statement in Access 00:02:00 Writing SQL Statements 00:03:00 Writing an SQL SELECT Statement 00:04:00 Using the WHERE Clause 00:02:00 Creating Aliases 00:04:00 Displaying Matching Records from Related Tabs 00:03:00 Finding Unmatched Records 00:03:00 Getting Context-Sensitive Help in SQL 00:01:00 Attaching SQL Queries to Controls 00:02:00 Assigning a SQL-Specific Query to Controls 00:04:00 Advanced Queries Creating Crosstab Queries 00:01:00 Viewing a Crosstab Query 00:02:00 Using the Crosstab Query Wizard 00:02:00 Creating Parameter Queries 00:01:00 Creating a Query with Multiple Parameters 00:03:00 Creating a Single Criterion Parameter Query 00:03:00 Using a Wildcard in a Parameter Query 00:02:00 Using Action Queries 00:02:00 Adding Records to a Table with an Append Query 00:03:00 Deleting Records with a Delete Query 00:04:00 Modifying Records with an Update Query 00:04:00 Creating a Make Table Query 00:01:00 Macros Running, and Modifying Macros 00:02:00 Creating and Running a Macro 00:02:00 Modifying a Macro 00:02:00 Attaching Macros to the Events of Database Objects 00:01:00 Attaching a Macro to the Open Event Form 00:02:00 Attaching a Macro to a Command 00:00:00 Advanced Macros Creating Macros to Provide User Interaction 00:02:00 Creating a Data Validation Macro 00:05:00 Creating a Data-Entry Macro 00:06:00 Creating Macros that Require User Input 00:03:00 Creating a Macro that Runs a Para 00:02:00 Creating the AutoKeys and AutoExec Macros 00:01:00 Creating an AutoKeys Macro 00:02:00 Creating an AutoExec Macro 00:01:00 Creating Macros for Data Transfer 00:01:00 Importing a Database Object 00:02:00 Importing, Exporting, and Linking Importing Objects 00:04:00 Importing Multiple Objects 2 days ago 00:02:00 Importing an Object from Excel 00:04:00 Using a Saved Import Specification 00:02:00 Importing a CSV File 00:03:00 Exporting Objects 00:01:00 Exporting an Object 00:03:00 Using a Saved Export Specification 00:01:00 Interacting with the XML Documents 00:02:00 Exporting and Import 00:04:00 Exporting to an XML 00:04:00 Linking Access Objects 00:02:00 Linking to an Access Table 00:03:00 Updating the Links 00:02:00 Linking to an Excel Workbook 00:02:00 Working with Windows SharePoint Services 00:02:00 Database Management Optimizing Resources 00:04:00 Converting a Database to a Prior Version 00:01:00 Analyzing Performance 00:03:00 Splitting a Database 00:04:00 Using the Compact and Repair Database Utility 00:01:00 Backing Up a Database 00:01:00 Protecting Databases 00:01:00 Encrypting a Database with a Password 00:01:00 Removing a Password and Encryption 00:01:00 Setting Options and Properties 00:02:00 Internet Integration Topic A Hyperlink Fields 00:02:00 Creating a Hyperlink Field 00:02:00 Inserting Data in a Hyperlink Field 00:01:00 Modifying Data in a Hyperlink Field 00:01:00 Working with Outlook 2007 00:01:00 Mock Mock Exam- Microsoft Office 2007 Access Advanced - Complete Video Course 00:20:00 Final Final Exam- Microsoft Office 2007 Access Advanced - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description Conflict is a serious disagreement or argument that often takes place in the workplace. It's something that harms relationships and can cause serious damage to the organization. The course starts off with the introduction of conflict management and different types of conflict that can occur in your work as well as personal life. Conflict Resolution Course is designed to identify the reasons why conflict can arise, the positive and negative outcomes of conflict and find a solution to eliminate it. You will also learn about multiple conflict-handling styles and techniques. Following that, you will get plenty of tips for dealing with difficult people. You will learn the necessary skills, knowledge, and information for getting along in the workplace. Last but not least, you will learn how to manage anger and violence in the workplace. Not only that but you will also learn about negotiation strategies and ways to avoid common mistakes in negotiation. This course is a complete package for you. So enroll now and get benefit from this course. Learning Outcomes Figure out the way your individual outlook, as well as actions, have an influence on others Unveil new and proficient methodologies so as to handle tough people Gain a number of techniques to manage and tame your anger Develop coping strategies for dealing with difficult people and difficult situations. Improvise managing plans to cope with the tough community as well as complicated circumstances What conflict is and how it can escalate. The types of conflict and the stages of the conflict. The five most common conflict resolution styles and when to use them. How to increase positive information flow through non-verbal and verbal communication skills. Effective techniques for intervention strategies. Ways to manage conflicts to enhance productivity and performance. Describe what workplace violence is Identify some warning signs of violence Apply the cycle of anger Understand Albert Bandura's behavior wheel and how it applies to anger Develop a seven-step process for managing your anger and others' anger Apply better communication and problem-solving skills, which will reduce frustration and anger Develop some other ways of managing anger, including coping thoughts and relaxation techniques Use the nine components of an organizational approach to managing anger, including risk assessment processes Respond if a violent incident occurs in the workplace on an individual and organizational lev Assessment At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Conflict Resolution Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Conflict Resolution Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Course Overview 00:15:00 Conflict as Communication 00:30:00 Benefits of Confrontation 00:16:00 Preventing Problem 00:15:00 Getting Focused 00:27:00 Managing Anger 00:30:00 Dealing with Problems 00:15:00 The Three-Step Conflict Resolution Model 00:15:00 Why Don't People Do What They Are Supposed To? 00:15:00 De-Stress Options to Use When Things Get Ugly 00:30:00 Changing Yourself 00:30:00 Module : 2 Course Overview 00:15:00 Defining Conflict 00:15:00 Types of Conflict 00:15:00 Open Conflict vs. Hidden Conflict 00:15:00 Spontaneous and Reflective Behavior 00:15:00 The Johari Window 00:15:00 Stages of Conflict 01:00:00 Conflict Resolution Style Questionnaire 00:15:00 The Role of Communication in Conflict Resolution 00:30:00 Active Listening Skills 00:15:00 Paraphrasing Skills 00:15:00 Powerful Questions 00:15:00 Body Language 00:15:00 The Conflict/Opportunity Test 00:15:00 Conflict and Its Resolution 00:30:00 Helping Others Through Conflict 00:45:00 Module : 3 Course Overview 00:15:00 What is Workplace Violence? 00:15:00 Understanding the Behavior Wheel 00:15:00 The Anger Management Process 00:30:00 Communicating Better 00:15:00 Basic Problem Solving Tools 01:00:00 Other Ways of Managing Anger 00:15:00 A Systems Approach 00:15:00 Developing a Policy and Program 00:15:00 Risk Assessment 00:30:00 Hiring Practices 00:15:00 Workplace Practices and Procedures 00:15:00 Security Systems and Personnel 00:15:00 Training Programs 00:15:00 Developing Emergency Response Plans 00:15:00 Program Review 00:15:00 The Immediate Response 00:15:00 Consulting with the Experts 00:15:00 Gathering Additional Information 00:15:00 Re-Evaluating Information 00:15:00 Communicating Incidents and Threats 00:15:00 Interviewing Employees 00:15:00 Risk Level Analysis 00:15:00 Reviewing the Options 00:15:00 Analyzing the Impact 00:15:00 Process Application 00:15:00 Mock Exam Mock Exam - Conflict Resolution Course 00:20:00 Final Exam Final Exam - Conflict Resolution Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
