Description

Description

Conflict is a serious disagreement or argument that often takes place in the workplace. It's something that harms relationships and can cause serious damage to the organization.

The course starts off with the introduction of conflict management and different types of conflict that can occur in your work as well as personal life. Conflict Resolution Course is designed to identify the reasons why conflict can arise, the positive and negative outcomes of conflict and find a solution to eliminate it. You will also learn about multiple conflict-handling styles and techniques. Following that, you will get plenty of tips for dealing with difficult people. You will learn the necessary skills, knowledge, and information for getting along in the workplace. Last but not least, you will learn how to manage anger and violence in the workplace. Not only that but you will also learn about negotiation strategies and ways to avoid common mistakes in negotiation.

This course is a complete package for you. So enroll now and get benefit from this course.

Learning Outcomes

Figure out the way your individual outlook, as well as actions, have an influence on others

Unveil new and proficient methodologies so as to handle tough people

Gain a number of techniques to manage and tame your anger

Develop coping strategies for dealing with difficult people and difficult situations.

Improvise managing plans to cope with the tough community as well as complicated circumstances

What conflict is and how it can escalate.

The types of conflict and the stages of the conflict.

The five most common conflict resolution styles and when to use them.

How to increase positive information flow through non-verbal and verbal communication skills.

Effective techniques for intervention strategies.

Ways to manage conflicts to enhance productivity and performance.

Describe what workplace violence is

Identify some warning signs of violence

Apply the cycle of anger

Understand Albert Bandura's behavior wheel and how it applies to anger

Develop a seven-step process for managing your anger and others' anger

Apply better communication and problem-solving skills, which will reduce frustration and anger

Develop some other ways of managing anger, including coping thoughts and relaxation techniques

Use the nine components of an organizational approach to managing anger, including risk assessment processes

Respond if a violent incident occurs in the workplace on an individual and organizational lev

Assessment

At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.

Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification

After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.

Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Conflict Resolution Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Conflict Resolution Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Module : 1
	Course Overview	00:15:00
	Conflict as Communication	00:30:00
	Benefits of Confrontation	00:16:00
	Preventing Problem	00:15:00
	Getting Focused	00:27:00
	Managing Anger	00:30:00
	Dealing with Problems	00:15:00
	The Three-Step Conflict Resolution Model	00:15:00
	Why Don't People Do What They Are Supposed To?	00:15:00
	De-Stress Options to Use When Things Get Ugly	00:30:00
	Changing Yourself	00:30:00
Module : 2
	Course Overview	00:15:00
	Defining Conflict	00:15:00
	Types of Conflict	00:15:00
	Open Conflict vs. Hidden Conflict	00:15:00
	Spontaneous and Reflective Behavior	00:15:00
	The Johari Window	00:15:00
	Stages of Conflict	01:00:00
	Conflict Resolution Style Questionnaire	00:15:00
	The Role of Communication in Conflict Resolution	00:30:00
	Active Listening Skills	00:15:00
	Paraphrasing Skills	00:15:00
	Powerful Questions	00:15:00
	Body Language	00:15:00
	The Conflict/Opportunity Test	00:15:00
	Conflict and Its Resolution	00:30:00
	Helping Others Through Conflict	00:45:00
Module : 3
	Course Overview	00:15:00
	What is Workplace Violence?	00:15:00
	Understanding the Behavior Wheel	00:15:00
	The Anger Management Process	00:30:00
	Communicating Better	00:15:00
	Basic Problem Solving Tools	01:00:00
	Other Ways of Managing Anger	00:15:00
	A Systems Approach	00:15:00
	Developing a Policy and Program	00:15:00
	Risk Assessment	00:30:00
	Hiring Practices	00:15:00
	Workplace Practices and Procedures	00:15:00
	Security Systems and Personnel	00:15:00
	Training Programs	00:15:00
	Developing Emergency Response Plans	00:15:00
	Program Review	00:15:00
	The Immediate Response	00:15:00
	Consulting with the Experts	00:15:00
	Gathering Additional Information	00:15:00
	Re-Evaluating Information	00:15:00
	Communicating Incidents and Threats	00:15:00
	Interviewing Employees	00:15:00
	Risk Level Analysis	00:15:00
	Reviewing the Options	00:15:00
	Analyzing the Impact	00:15:00
	Process Application	00:15:00
Mock Exam
	Mock Exam - Conflict Resolution Course	00:20:00
Final Exam
	Final Exam - Conflict Resolution Course	00:20:00
Certificate and Transcript
	Order Your Certificates and Transcripts	00:00:00

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Conflict Resolution Course

By John Academy

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