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In today's competitive business environment, effective customer relationship management (CRM) is a must. This CPD Accredited CRM Course provides a solid understanding of the strategies and tools used to manage customer interactions and drive business growth. Designed to provide you with a thorough grounding in CRM principles, this course equips you with the knowledge needed to build strong customer connections, enhance loyalty, and improve overall business performance. Whether you're an aspiring marketer or looking to expand your skill set in the customer service realm, this course will give you the critical insights to handle customer relationships with confidence. The course content covers a wide range of topics including CRM strategy, customer segmentation, database management, and the role of technology in enhancing customer engagement. Delivered entirely online, it allows you to learn at your own pace while building up essential CRM expertise. By the end of the course, you’ll have a comprehensive understanding of the CRM landscape, along with the tools to implement successful strategies within your organisation, enhancing customer satisfaction and retention. This course provides the flexibility to improve your knowledge base from anywhere, with no need for physical attendance—ideal for busy professionals. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The CRM - Customer Relationship Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CRM - Customer Relationship Management - CPD Accredited training.

They say actions speak louder than words—and in the world of body language, this couldn’t be truer. Whether you're navigating a negotiation or simply reading between the lines in a video call, understanding non-verbal cues gives you the edge. This CPD-accredited course peels back the layers of human behaviour to reveal how posture, gestures, and facial expressions convey messages even when words fall short. It’s all about making sense of the silent conversation happening around us, every day. Designed for learners from all backgrounds, this course offers structured insights into how body language influences perception, trust, and communication. Whether you're looking to enhance your interpersonal dynamics or simply want to know when someone’s fibbing during a Zoom call—this course equips you with the knowledge to read people with greater clarity. Flexible, accessible and jargon-free, it’s a fascinating journey into what we all say without saying a word. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Understanding the Basics Module 02: Non-Verbal Communication Module 03: Science of Body Language - Head-Part 1 Module 04: Science of Body Language - Head-Part 2 Module 05: Science of Body Language - Hand Module 06: Science of Body Language - Mid Body Module 07: Science of Body Language - Lower Body Module 08: Understanding People Module 09: Personality and Types of It Module 10: Digital Body Language Module 11: Use Body Language Module 12: Persuasion or Manipulation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 15 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The The Secrets of Body Language - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our The Secrets of Body Language - CPD Accredited training.

Looking to gain a solid grasp of accountancy without stepping foot in a classroom? This CPD-accredited online course is designed to walk you through the essentials of accounting with clarity and a bit of charm. Whether you’re brushing up on the basics or curious about cash flow and balance sheets, this flexible programme is tailored to suit learners who prefer structure without the stiff upper lip. From core accounting concepts to understanding ledgers and reports, each module is packed with expert-led insights designed to build confidence at your own pace. This course is ideal for those working in administration, finance, small business operations or simply anyone keen on understanding the numbers behind the scenes. You’ll be able to study from anywhere, anytime—without having to decode jargon or wrestle with complicated theories. With lifetime access and instant certification upon completion, it’s never been simpler to explore accountancy in a way that’s straightforward, informative and smartly delivered. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Accountancy - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Accountancy - CPD Accredited training.

Ever sat in a meeting wondering if you’re meant to be taking notes or rewriting War and Peace? If your minutes often turn into minor novels, this CPD Accredited course is your quiet hero. Designed for admin professionals, secretaries, and personal assistants who’ve been gifted the sacred task of capturing the chaos of meetings, this course strips back the noise and gives you a clear, professional approach to minute taking—without the drama or doodles. Whether you're in a boardroom or joining via video call, you’ll learn how to create precise, readable, and useful minutes that people might actually want to read. From understanding what to listen for, to structuring your notes like a seasoned pro, this course offers a refreshingly sharp guide for anyone tired of guesswork and Googling. It’s efficient, insightful, and surprisingly satisfying—because your time is valuable, and so is your ability to write minutes that matter. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Minute Writing Module 02: Preparation for Minute Taking Module 03: The Meeting Structure Module 04: Minute Meetings, Decisions and Actions Module 05: Minute Taking Techniques Module 06: Building Confidence Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Minute Taking for Admin, secretarial & PA - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Minute Taking for Admin, secretarial & PA - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Minute Taking for Admin, secretarial & PA - CPD Accredited training.

Culture may not come with a user manual, but misunderstand it, and you’ll soon wish it did. This Cross-Cultural Awareness Training course helps you navigate international environments without unintentionally committing diplomatic blunders—or mistaking someone’s silence for agreement. From office emails to virtual meetings across time zones, cultural fluency isn't a luxury; it's the difference between smooth collaboration and an awkward shuffle of misread signals. Designed to broaden your intercultural perspective without the need to leave your desk, this CPD-accredited course unpacks cultural frameworks, communication nuances, etiquette etiquette (yes, that’s on purpose), and everything in between. Whether you're liaising with global teams, managing diverse clients, or simply tired of Googling "Is it rude to say this in Japan?", this course arms you with the knowledge to engage confidently and sensitively across cultures—without the guesswork or accidental faux pas. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Cross-Cultural Awareness Module 02: Cross-Cultural Communication Module 03: Corporate Cross-Cultural Awareness Module 04: Cross-Cultural Design Module 05: Cross-Cultural Competency Module 06: Cultural Values Module 07: Working with and Managing a Culturally Diverse Team Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Cross-Cultural Awareness Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Cross-Cultural Awareness Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Cross-Cultural Awareness Training - CPD Accredited training.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you ready to take your digital design skills to the next level? Whether you're a seasoned professional or just starting out, our comprehensive online course bundle in Digital Design is exactly what you need to succeed in this exciting and rapidly growing field. Digital designers are in high demand worldwide, and the UK is no exception. With more and more businesses transitioning online, the need for skilled digital designers has never been greater. According to Glassdoor, the average salary for digital designers in the UK is around £35,000 per year, with the potential to earn much more as you gain experience and advance in your career. Our Digital Design course bundle includes 10 courses designed to give you a well-rounded education in all aspects of digital design. Here are just a few of the things you'll learn: Learn how to create intuitive, user-friendly interfaces that make it easy for people to interact with your digital products. Discover how to create landing pages that convert visitors into customers with techniques for A/B testing, copywriting, and more. Master the basics of Adobe Photoshop, InDesign, and Illustrator, with hands-on exercises and real-world projects. Take your vector design skills to the next level with this in-depth course on Adobe Illustrator, covering everything from basic shapes to complex illustrations. Learn how to bring your designs to life with animation, including 2D and 3D animation, motion graphics, and more. Build beautiful, responsive websites that look great on any device, with lessons on HTML, CSS, JavaScript, and more. Learn the basics of photography and composition with tips and tricks for taking stunning photos for use in your digital designs. Hone your critical thinking skills with lessons on problem-solving and decision-making. Along with this Digital Design course, you will get 09 premium courses, an original Hardcopy, 10 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Digital Design Bundle Consists of the following Premium courses: Course 01: Advanced Diploma in User Experience UI/UX Design Course 02: Landing Page Design and Conversion Rate Optimisation Course 03: Level 2 Adobe Graphics Design Course Course 04: Adobe Illustrator CC Masterclass Course 05: Diploma in Animation Design Course 06: Modern Web Designing - Level 2 Course 07: Ultimate PHP & MySQL Web Development Course & OOP Coding Course 08: Web Design in Affinity Designer Course 09: Professional Photography Diploma Course 10: Decision Making and Critical Thinking So, enrol now in this Digital Design to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 10 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home Curriculum of the Digital Design Bundle Course 01: Advanced Diploma in User Experience UI/UX Design Module 01: UX/UI Course Introduction Module 02: Introduction To The Web Industry Module 03: Foundations of Graphic Design Module 04: UX Design (User Experience) Module 05: UI Design (User Interface) Module 06: Optimization Module 07: Starting a Career in UX/UI How will I get my Certificate? After successfully completing the Digital Design course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) PS The delivery charge inside the UK is £3.99, and international students have to pay £9.99. CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Digital Design Anyone from any background can enrol in this Digital Design bundle. Requirements Digital Design This Digital Design course has been designed to be fully compatible with tablets and smartphones. Career path Digital Design Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Give a compliment to your career and take it to the next level. This Hotel Management, Hospitality and Concierge Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Hotel Management, Hospitality and Concierge Training will help you keep ahead of the pack. The Hotel Management, Hospitality and Concierge Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Hotel Management, Hospitality and Concierge Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Hotel Management, Hospitality and Concierge Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Hotel Management, Hospitality and Concierge Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Hotel Management, Hospitality and Concierge Training? Course 01: Concierge Course 02: Level 3 Hospitality Management Course Course 03: Marketing Fundamentals Course 04: Office Skills Course 05: Working Effectively Across Cultures Course 06: Phone-Based Customer Service Course 07: Customer Relationship Management Course 08: Professional Photography Diploma Course 09: Level 2 Microsoft Office Essentials Course 10: Time Management Training So, enrol Diploma of Hospitality and Hotel Management now to advance your career! Curriculum of the Diploma of Hospitality and Hotel Management Bundle Course 01: Hotel Management Level 3 Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction How will I get my Diploma of Hospitality and Hotel Management Certificate? After successfully completing the Diploma of Hospitality and Hotel Management course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Hotel Management, Hospitality and Concierge Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this Diploma of Hospitality and Hotel Management course to gather professional knowledge besides their study or for the future. Requirements Our Hotel Management, Hospitality and Concierge Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this Diploma of Hospitality and Hotel Management course, it can be studied in your own time at your own pace. Career path Having these Diploma of Hospitality and Hotel Management expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Concierge) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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Digital Forensics Hands-on Online Training for Pentesters Course Overview Are you looking to begin your digital forensic investigation career or want to develop more advanced skills in digital forensic investigation? Then this digital forensics hands-on online training for pentesters course will set you up with a solid foundation to become a confident pentester and help you to develop your expertise in digital forensic investigation. This digital forensics hands-on online training for pentesters course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this digital forensics hands-on online training for pentesters course will set you up with a solid foundation to become a confident pentester and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a pentester. The digital forensics hands-on online training for pentesters course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a pentester. This comprehensive digital forensics hands-on online training for pentesters course is the perfect way to kickstart your career in the field of digital forensic investigation. This digital forensics hands-on online training for pentesters course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a pentester or want to learn more skills on digital forensic investigation but unsure of where to start, then this digital forensics hands-on online training for pentesters course will set you up with a solid foundation to become a confident pentester and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This digital forensics hands-on online training for pentesters course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who is this Digital Forensics Hands-on Online Training for Pentesters course for? This comprehensive digital forensics hands-on online training for pentesters course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of digital forensic investigation. Entry Requirement There are no academic entry requirements for this digital forensics hands-on online training for pentesters course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method This digital forensics hands-on online training for pentesters course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Course Overview Course Overview Building Your Forensics Lab Environment Using VirtualBox Video - Downloading ISO and OVA Files for VirtualBox Video and Lab - Create a Virtual Install of CSI Linux 2021.2 Video and Lab - Create a Kali Live (Forensic Mode) VM Using VirtualBox Video and lab - Create a Virtual Install Kali Image Using VirtualBox Video and Lab - Create Virtual Install of Windows 10 Using VirtualBox Video and Lab - Create a Virtual Install of Metasploitable2 Using VirtualBox Using Kali Forensic Mode and Autopsy Video and Lab -Getting Started with Autopsy Video and Lab - Simulate Creating a Disk Image for a Forensic Analysis Video and Lab - Examining a forensic Disk Image Using Autopsy Video and Lab - Installing the WebMap-Nmap Dashboard Open-source intelligence (OSINT) Video and Lab - Conducting OSINT Using CSI Linux Investigator Video and Lab - Find Social Media Accounts Using Sherlock Video - OSINT Framework - Overview Using Shodan to Search for Vulnerable devices Video and Lab - Preparing CSI Investigator to Use Shodan Video and Lab - Using Shodan to Find Vulnerable Devices Video and lab - Using Shodan to Search for Vulnerable Databases Computer Forensics Video - Attaching an External USB Device in Kali Video and Lab - Acquiring a Forensic Copy of the Windows Registry Video and Lab - Analyzing the Windows Registry for Evidence Video and Lab - Dumping Wi-Fi Credentials Using netsh Video and Lab - Email Header Analysis Video and Lab - Using Shellbags to View Hidden or Deleted Folders Video and Lab - Extracting Thumbnail Images From a Suspects Machine Video and lab - Memory Forensics Using the Volatility Framework Reverse Engineering and Malware Analysis Video and Lab - Install Ghidra on CSI Linux Video and Lab - Introduction to Using Ghidra Video and Lab - Reverse Engineering crackme0x00 Using Ghidra Video and Lab - Reverse Engineering crackme0x05 Using Ghidra Video and Lab - Analyzing the WannaCry KillSwitch Using Ghidra Malware Hunting with Sysinternal Tools Video - Overview of Sysinternal Tools Video - Overview of Sysinternal's Process Explorer Video and Lab - Finding Malware with Sysinternals Process Explorer Stenography Video and Lab - Using Steghide for Hiding and Extracting Data Video and Lab - Using the EXIFtool to Read and Write EXIF Tags Network forensics Using Wireshark Video - Overview of Wireshark 3.2 Video - Wireshark Capture Options Video - Wireshark Toolbar Icons Video and Lab - Installing a Wireless Adapter in Kali Video and Lab - Hacking a Wireless Network Using Kali Linux Video - Capturing Wireless Traffic Using Wireshark Practice What You learned Video and Lab - CTF Lab Build for HA: Forensics Video and lab - Capture flag #1 Video and lab - Capture flag #2 Video and lab - Capture flag #3 Video and lab - Capture flag #4