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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that! Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support. Learning Outcome of Service Helpdesk & Technical Support: Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues. Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers. Active listening: Learn how to listen actively and respond appropriately to customer needs. Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues. Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment. Customer relationship management: Learn how to build and maintain strong customer relationships over time. Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications. This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: IT Support Technician Training Course 03: Email Writing Training Course 04: Workplace Safety Course 05: Dealing With Difficult People Training Course Course 06: Document Control Course 07: GDPR Course 08: Level 2 Microsoft Office Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Customer Relationship Management Service Helpdesk & Technical Support Skills Curriculum of Service Helpdesk & Technical Support Skills Bundle Course 01: Service Helpdesk & Technical Support Course Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash How will I get my Certificate? After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Service Helpdesk & Technical Support Skills Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle. Requirements Service Helpdesk & Technical Support Skills Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Service Helpdesk & Technical Support Skills Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Highlights of the Course Course Type: Online Learning Duration: 50 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about anti-money laundering Understand the core competencies and principles of anti-money laundering Explore the various areas of anti-money laundering Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert auditor Anti-Money Laundering This anti-money laundering course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Money-Laundering is a major criminal problem, worldwide. This anti-money laundering course starts by defining money laundering and describing the 'regulated sector' as defined by the Proceeds of Crime Act. The anti-money laundering course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You'll learn about some of the 'red flags' which could indicate illegal activity, and the connections between money-laundering and certain financial institutions. You'll see how the regulated sector combats money laundering through compliance, due diligence, and record-keeping. Finally, the anti-money laundering course examines the internal controls and monitoring used by companies to fight against money laundering, including policy statements, effective reporting systems, and staff responsibilities. Advantages Training staff in this area can be used as part of a company's proof that they are actively working to identify and discourage money laundering. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life. Further Progression For candidates that want to add more qualifications to their CV our Leadership Skills and Developing Teamwork courses are ILM approved and can provide them with a recognised qualification. For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable. For anyone working in the financial industry our Anti-Bribery and Corruption course would be a good further step as it explores in detail another financial crime and will show you some of the ways management and employees can reduce the risk of bribery and corruption in their organisations. Who is this Course for? This comprehensive Anti-Money Laundering course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this anti-money laundering can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Anti-Money Laundering course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Anti-Money Laundering course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Anti-Money Laundering course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: Introduction Module 2: The Law Module 3: Money-Laundering Module 4: Due Diligence Module 5: Internal Controls and Monitoring Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 55 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about sharps awareness Understand the core competencies and principles of sharps awareness Explore the various areas of sharps awareness Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert sharps waste manager Sharps Awareness This sharps awareness course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. There is a common misconception that sharps injuries are only of concern to medical and care staff. However it is not uncommon for people in other industries such as waste disposal to come into contact with used sharps. In this sharps awareness course, we'll start by looking at some statistics relating to discarded needles, then define 'sharps' and look at the different types that can be found in 'sharps litter', ranging from needles, syringes and scalpel blades to broken glass, knives, scissors and nails. It then covers the primary and secondary risks from sharps. It'll look at the responsibilities of employers and how they must use risk assessment to ensure workers safety, as much as possible. Then, the sharps awareness course will take a detailed look at Hepatitis B, Hepatitis C, HIV and Tetanus There'll be a section on the Chain of Infection, helping you to understand how an infection gets passed on, and what steps can be taken to break the chain and stop the process. It'll look at the probability of picking up an infection from a needlestick injury, and the factors that can affect this. It's important to always handle discarded sharps safely so the sharps awareness course will take you through the equipment you need, including litter pickers, forceps, disinfectant sprays and gloves, along with the correct techniques you should employ to avoid injury. This subject will be further expanded on by detailing the correct sharps handling procedures, including how to dispose of discarded sharps safely, how to remove disposable gloves to minimise cross-contamination, and correct hand washing procedures. Finally, it'll cover how to report discarded sharps and the correct procedures to follow if you're unlucky enough to receive a sharps injury. Who is this Course for? This comprehensive Sharps Awareness course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this sharps awareness can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Sharps Awareness course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Sharps Awareness course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Sharps Awareness course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: Sharp Safety, the Basics Module 2: Needlestick Injuries Module 3: The Chain of Infection Module 4: Chances of Infection Module 5: Equipment Module 6: Safe Handling Procedures Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 1 hour 15 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about child protection and safeguarding Understand the core competencies and principles of child protection and safeguarding Explore the various areas of child protection and safeguarding Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert child support worker or child protection and child safeguarding officer Safeguarding Children This safeguarding children course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Our Safeguarding courses have been created because, first and foremost, each and every one of us has basic human rights. Chief among these is the right to be healthy, happy and treated well, regardless of race, age, gender or location. When these rights are abused in some way it's wrong, and it is therefore vital that guidelines, policies and procedures are followed to enable everyone, without exception to live a life in which these basic values and rights are maintained and upheld. Everyone, regardless of their age, gender, religion, ethnicity or background has the right to a healthy, happy life. Safeguarding is about minimising and managing the risks to vulnerable individuals. This safeguarding children course, 'Safeguarding Children', is aimed at anyone who has a duty of care for, or comes into contact with children in their chosen profession. Although most children are brought up in loving, nurturing environments and grow up to lead happy lives, the subject has to be discussed in order to better protect those children that need it most. During this safeguarding children course you will hear many facts, figures and details surrounding the risk to children, the types of abuse suffered, how to recognise the signs of abuse and key safeguarding legislations put in place to minimise the abuse of children. Once you are able to recognise the signs of possible abuse, and know the steps you should take if you suspect it you will be better able to protect the children in your care. Who is this Course for? This comprehensive Safeguarding Children course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this child protection and safeguarding can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Safeguarding Children course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Safeguarding Children course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Safeguarding Children course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: Introduction to Safeguarding Children Module 2: Types of Abuse, who may carry it out and why children may not tell Module 3: How to Recognise the Signs of Abuse Module 4: What to do if you suspect a child is being abused Module 5: Safeguarding Legislation Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 30 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about teamwork development Understand the core competencies and principles of teamwork development Explore the various areas of teamwork development Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager or leader Developing Teamwork This developing teamwork course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people. This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team. Advantages CPD approval means that this course can be used by those that need to prove they are continually developing themselves. ILM approval means that candidates that complete this course can contact us to arrange for an ILM certificate to be provided. This does have an additional cost associated with it but they get a recognised management qualification. Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life. Further Progression For candidates that want to add more qualifications to their CV our Leadership Skills course is also ILM approved and can provide them with another recognised management qualification. For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable. For candidates specifically interested in developing resilient teams and maintaining employee engagement our Introduction to Emotional Intelligence course goes hand in hand with this one as part of our Emotional Intelligence category. Who is this Course for? This comprehensive Developing Teamwork course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this teamwork development can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Developing Teamwork course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Developing Teamwork course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Developing Teamwork course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: What is Team Working? Module 2: Conflict Module 3: Management Behaviour Module 4: Resilience Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Getting Started The CMI Level 7 Certificate in Leadership Coaching and Mentoring is designed for managers and leaders with the authority and responsibility to develop and implement a coaching and mentoring strategy across the organisation. Achieving this renowned CMI Level 7 qualification will help you achieve the skills for leadership training for your lower-level employees and learn the techniques to improve the efficiency of the workforce in the organisation. This online CMI Level 7 Leadership Coaching and Mentoring qualification requires managers and leaders to develop their strategic management and leadership skills and focus on embedding these skills into an organisation's strategy. Key Benefits For Learners Developing core coaching and mentoring skills Achieve the skills for leadership training for lower-level employees Learn the techniques to improve the efficiency of the workforce in the organisation For Organisations Build strategic management and leadership skills to focus on the requirements of embedding into your organisation's strategy Key Highlights Are you a responsible leader for developing and implementing coaching and mentoring strategies across your organisation, or who wants to enhance your competency? The CMI Level 7 Leadership Coaching & Mentoring offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 7 Leadership Coaching and Mentoring can open many career pathways, including but not limited to: Executive Leadership Coach with an estimated salary of £44,027 Senior Training Manager, with an estimated average salary of £47,465 per annum Senior Learning and Development Manager, with an estimated average salary of £67,550 per annum Leadership & Development Mentor, with an estimated average salary of £66,885 per annum Business Coach or Mentor with an estimated average salary of £78,000 per annum Senior Corporate Coach or Mentor with an estimated average salary of £68,950 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 10 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 3000 to 3500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements The CMI Level 7 Certificate in Leadership Coaching and Mentoring is designed for managers and leaders. To be eligible for this course, you must: Be 21 years of age and over Have some work experience in the middle or senior management level, coach, mentor, or a similar role Possess the ability to complete the Level 7 Qualification Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression CMI would recommend the below qualifications as a possible progression route, once complete the Leadership Coaching and Mentoring qualifications: CMI Level 7 Qualifications in Strategic Management and Leadership Why gain a CMI Qualification? The CMI Level 7 Certificate in Leadership Coaching and Mentoring is a prestigious qualification that allows you to develop core coaching and mentoring skills and build strategic management and leadership skills to focus on the requirements of embedding into your organisation's strategy. Upon completing this CMI Level 7 course, you will have the professionalism to deliver impact, behave ethically and demonstrate a commitment to continual learning and development. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 7 Certificate in Leadership Coaching and Mentoring course, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners need to complete any combination of units to a minimum of 13 credits. The Total Qualification Time is 130 hours. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Coaching and mentoring policies Reference No : Unit 7016V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Be able to construct organisational coaching and mentoring policies. 2. Be able to demonstrate how impact, support and recognition of coaching and mentoring is accepted in the organisation. UNIT2- Coaching and mentoring within organisational culture Reference No : Unit 7015V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Be able to demonstrate the links between strategic performance and coaching and mentoring. 2. Understand the impact of organisational culture on coaching and mentoring. 3. Understand how coaching and mentoring can impact the organisation. UNIT3- Leadership coaching and mentoring skills Reference No : Unit 7020V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Understand how coaching and mentoring programmes support business objectives. 2. Understand the implementation of coaching and mentoring to achieve organisational objectives. 3. Be able to devise an implementation plan. UNIT4- Developing performance management strategies Reference No : Unit 7002V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Be able to set performance targets of teams to meet strategic objectives. 2. Be able to agree team performance targets to contribute to meeting strategic objectives. 3. Be able to monitor actions and activities defined to improve team performance. UNIT5- Organisational coaching and mentoring Reference No : Unit 7017V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Be able to analyse the issues involved during the adoption of organisational coaching and mentoring. 2. Be able to develop changes through the coaching and mentoring process. 3. Be able to determine the need for continual high level support for coaching and mentoring. UNIT6- Strategic impact of coaching and mentoring Reference No : Unit 7018V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand individual, team and departmental development from the coaching and mentoring process. 2. Understand the effect of coaching and mentoring on strategic performance objectives. UNIT7- Embedding coaching and mentoring in the organisation Reference No : Unit 7019V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Be able to develop coaching and mentoring for individuals and organisations. 2. Be able to support evolving organisational objectives through coaching and mentoring. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Get ready for an exceptional online learning experience with the Payroll: Sage Payroll, Xero, Accounting and finance, Bookkeeping & Tax bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Payroll: Sage Payroll, Xero, Accounting and finance, Bookkeeping & Tax is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, theSage Payroll & Xero package has something for everyone. As prt of the Payroll: Sage Payroll, Xero, Accounting and finance, Bookkeeping & Tax package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Sage Payroll & Xero bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Payroll: Sage Payroll, Xero, Accounting and finance, Bookkeeping & Tax CPD-accredited courses: Course 01: Payroll Management Course Course 02: Sage 50 Payroll Complete Course Course 03: Sage 50 Accounts Course 04: Xero Accounting and Bookkeeping Course 05: Management Accounting - Costing & Budgeting Course 06: UK Employment Law Course 07: HR Management Training Course 08: Recruitment Consultant Diploma Course 09: Virtual Interviewing for HR Course 10: Understanding the UK Pension System Course 11: Tax Accounting Diploma Course 12: Understanding the UK Pension System Course 13: Financial Management Course 14: QuickBooks Online Bookkeeping Diploma Course 15: Microsoft Excel Complete Course 2019 Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Payroll: Sage Payroll, Xero, Accounting and finance, Bookkeeping & Tax bundle, you will gain the following: CPD QS Accredited Proficiency with this Sage Payroll & Xero bundle After successfully completing the Sage Payroll & Xero bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this PSage Payroll & Xero bundle The online test with immediate results You can study and complete the Sage Payroll & Xero bundle at your own pace. Study for the Sage Payroll & Xero bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Payroll: Sage Payroll, Xero, Accounting and finance, Bookkeeping & Tax bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Sage Payroll & Xero bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Payroll: Sage Payroll, Xero, Accounting and finance, Bookkeeping & Tax, a rich anthology of 30 diverse courses. Our experts handpick each course in theSage Payroll & Xero bundle to ensure a wide spectrum of learning opportunities. This Sage Payroll & Xero bundle will take you on a unique and enriching educational journey. The Payroll: Sage Payroll, Xero, Accounting and finance, Bookkeeping & Tax bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Sage Payroll & Xero bundle offers you the flexibility and convenience to learn at your own pace. Make the Sage Payroll & Xeropackage your trusted companion in your lifelong learning journey. Disclaimer This course will teach you about Xero accounting software and help you improve your skills using it. It's created by an independent company, & not affiliated with Xero Limited. Upon completion, you will earn a CPD accredited certificate, it's not an official Xero certification. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Payroll: Sage Payroll, Xero, Accounting and finance, Bookkeeping & Tax bundle is perfect for: Aspiring Payroll Officers: Ideal for individuals looking to start or advance their career in payroll management, utilising popular software such as Sage Payroll and Xero. Accounting and Finance Professionals: Suitable for those interested in a comprehensive understanding of accounting and financial principles alongside practical payroll skills. Bookkeepers and Tax Preparers: Perfect for bookkeepers and tax professionals aiming to broaden their expertise and offer more integrated services to their clients. Business Owners and Entrepreneurs: Business owners who wish to manage their own finances and payroll to better understand and control their financial operations. Career Changers: Individuals seeking to transition into a finance-oriented role from another career path, looking to acquire essential, industry-relevant skills. Requirements You are warmly invited to register for this Payroll: Sage Payroll, Xero, Accounting and finance, Bookkeeping & Tax bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Payroll: Sage Payroll, Xero, Accounting and finance, Bookkeeping & Tax course completion, you can expect to: Payroll Administrator Bookkeeper Tax Assistant Accounts Assistant HR Payroll Specialist Finance Manager Management Accountant Payroll Consultant Entrepreneur Freelance Financial Advisor Certificates 20 CPD Quality Standard Pdf Certificates Digital certificate - Included

Get ready for an exceptional online learning experience with the Sports Coaching, Sports Psychology, Sports Therapy, Sports First Aid & Sports Nutrition bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Sports Coaching & Sports First Aid package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Sports Coaching & Sports First Aid package has something for everyone. As part of the Sales & Marketing, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Sports Coaching, Sports Psychology, Sports Therapy, Sports First Aid & Sports Nutrition bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Sports Coaching, Sports Psychology, Sports Therapy, Sports First Aid & Sports Nutrition CPD-accredited courses: Course 01: Sports Coaching Diploma Course 02: Sports Agent Course 03: Sports Psychology Course 04: Sports Therapy Course 05: Sports Injuries Course 06: Sports First Aid Course 07: Sports Medicine Fundamentals Course 08: Supplement Masterclass: Fitness, Health & Focus Course 09: Joint Health: Maintaining Joints And Reducing Pain Course 10: Physiotherapy Course 11: Sports Nutrition Course Course 12: Superfood Nutrition: 60+ Foods For Health & Fitness Course 13: Nutrition and Hydration Course 14: Football/Sports Agent Training Course Course 15: Definitive Sports Nutrition Course Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Sports Coaching, Sports Psychology, Sports Therapy, Sports First Aid & Sports Nutrition bundle, you will gain the following: CPD QS Accredited Proficiency with this Sports Coaching & Sports First Aid bundle After successfully completing the Sports Coaching & Sports First Aid bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Sports Coaching & Sports First Aid bundle The online test with immediate results You can study and complete the Sports Coaching & Sports First Aid bundle at your own pace. Study for the Sports Coaching & Sports First Aid bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Sports Coaching, Sports Psychology, Sports Therapy, Sports First Aid & Sports Nutrition bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Sports Coaching & Sports First Aid bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Sports Coaching, Sports Psychology, Sports Therapy, Sports First Aid & Sports Nutrition , a rich anthology of 30 diverse courses. Our experts handpick each course in the Sports Coaching & Sports First Aid bundle to ensure a wide spectrum of learning opportunities. This Sports Coaching & Sports First Aid bundle will take you on a unique and enriching educational journey. The Sports Coaching, Sports Psychology, Sports Therapy, Sports First Aid & Sports Nutrition bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Sports Coaching & Sports First Aid bundle offers you the flexibility and convenience to learn at your own pace. Make the Sports Coaching & Sports First Aid package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sports Coaching, Sports Psychology, Sports Therapy, Sports First Aid & Sports Nutritionbundle is perfect for: Aspiring Sports Coaches: Ideal for those looking to start a career in sports coaching across various disciplines. Current Sports Professionals: Suitable for current athletes or coaches wishing to deepen their expertise in sports science and athlete support. Sports Enthusiasts: Perfect for individuals passionate about sports and seeking to understand more about sports performance and care. Healthcare Professionals: Beneficial for physiotherapists, nurses, and other healthcare workers who want to specialise in sports-related treatments and nutrition. Career Changers: Aimed at those looking to transition into a sports-focused career from other sectors, offering foundational knowledge and practical skills in multiple sports-related areas. Requirements You are warmly invited to register for this Sports Coaching, Sports Psychology, Sports Therapy, Sports First Aid & Sports Nutrition bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Sports Coaching, Sports Psychology, Sports Therapy, Sports First Aid & Sports Nutrition course completion, you can expect to: Professional Sport Sports Psychologist Sports Therapist First Aid Responder at Sporting Events Sports Nutritionist Youth Sports Coach Fitness Trainer Sports Programme Coordinator Sports Development Officer Rehabilitation Specialist Certificates CPD Certificates Digital certificate - Included

Get ready for an exceptional online learning experience with the Python, Data Science, Machine Learning, SQL, Cloud computing & Cyber Security bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Python & Data Science package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Python, Data Science, Machine Learning, SQL, Cloud computing & Cyber Securitypackage has something for everyone. As part of the Python & Data Science package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Python & Data Science bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Python, Data Science, Machine Learning, SQL, Cloud computing & Cyber Security CPD-accredited courses: Course 01: Python Programming: Beginner To Expert Course 02: Data Science & Machine Learning with Python Course 03: Coding with Python 3 Course 04: Introduction to Coding With HTML, CSS, & Javascript Course 05: Python for Spatial Analysis in ArcGIS Course 06: Python Programming Bible | Networking, GUI, Email, XML, CGI Course 07: Business Intelligence and Data Mining Course 08: SQL for Data Science, Data Analytics and Data Visualization Course 09: Python Data Science with Numpy, Pandas and Matplotlib Course 10: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 11: Cyber Security Awareness Training Course 12: Learn Ethical Hacking From A-Z: Beginner To Expert Course 13: Easy to Advanced Data Structures Course 14: R Programming for Data Science Course 15: GDPR UK Training Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Python, Data Science, Machine Learning, SQL, Cloud computing & Cyber Security bundle, you will gain the following: CPD QS Accredited Proficiency with this Python & Data Science bundle After successfully completing the Python & Data Science bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Python & Data Science bundle The online test with immediate results You can study and complete the Python & Data Science bundle at your own pace. Study for the Python & Data Science bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Python, Data Science, Machine Learning, SQL, Cloud computing & Cyber Security bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Python & Data Science bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Python, Data Science, Machine Learning, SQL, Cloud computing & Cyber Security , a rich anthology of 30 diverse courses. Our experts handpick each course in the Python & Data Science bundle to ensure a wide spectrum of learning opportunities. This Python & Data Science bundle will take you on a unique and enriching educational journey. The Python & Data Science bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Python & Data Science bundle offers you the flexibility and convenience to learn at your own pace. Make the Python & Data Science package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Python, Data Science, Machine Learning, SQL, Cloud computing & Cyber Security bundle is perfect for: Beginners interested in technology: Individuals with little to no background in tech who are looking to start their careers in various IT domains. Aspiring Data Scientists and Analysts: Those aiming to build foundational and advanced skills in data science and machine learning. Future Software Developers: Individuals interested in learning Python and SQL for software development or database management. IT Security Enthusiasts: People who are keen on entering the field of cyber security and want to understand how to protect data in a digital environment. Cloud Computing Aspirants: Those looking to gain skills in cloud technologies and understand how to manage and deploy applications on the cloud. Requirements You are warmly invited to register for this Python, Data Science, Machine Learning, SQL, Cloud computing & Cyber Security bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Python, Data Science, Machine Learning, SQL, Cloud computing & Cyber Security course completion, you can expect to: Python Developer Data Analyst Machine Learning Engineer Database Administrator Cloud Solutions Architect Cyber Security Specialist Data Science Consultant Systems Analyst Network Security Engineer Research Scientist (AI/ML) Certificates 20 CPD Quality Standard Pdf Certificates Digital certificate - Included

Get ready for an exceptional online learning experience with the Dog Behaviour, Dog Grooming, Dog Agility, Dog First Aid & Animal Care bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Dog Grooming & Dog Agility is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, theDog Grooming & Dog Agility package has something for everyone. As part of the Dog Behaviour, Dog Grooming, Dog Agility, Dog First Aid & Animal Care package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Dog Grooming & Dog Agility bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Dog Behaviour, Dog Grooming, Dog Agility, Dog First Aid & Animal Care CPD-accredited courses: Course 01: Dog Behaviour and Training Course 02: Basics of Dog Grooming Course 03: Dog Training: Dog Agility Course 04: Dog First Aid Course 05: Animal Care Course 06: Animal Science Course 07: Pet Sitting and Dog Walking Course 08: Dog Leash Training Course 09: Dog Training - Stop Dog Attacks Course 10: Dog Health Care Course 11: Dog Parasite Care Course 12: Dog Cleaning Course 13: Dog Training - Feed Your Dog A Raw Diet Course 14: Introduction to Dog Breeds and Basic Anatomy Course 15: Canine Communication Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Dog Behaviour, Dog Grooming, Dog Agility, Dog First Aid & Animal Care bundle, you will gain the following: CPD QS Accredited Proficiency with this Dog Grooming & Dog Agility bundle After successfully completing the Dog Grooming & Dog Agility bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Dog Grooming & Dog Agility bundle The online test with immediate results You can study and complete the Dog Grooming & Dog Agility bundle at your own pace. Study for the Dog Grooming & Dog Agility bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Dog Behaviour, Dog Grooming, Dog Agility, Dog First Aid & Animal Care bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Dog Grooming & Dog Agility bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Dog Behaviour, Dog Grooming, Dog Agility, Dog First Aid & Animal Care], a rich anthology of 30 diverse courses. Our experts handpick each course in the Dog Grooming & Dog Agility bundle to ensure a wide spectrum of learning opportunities. This Dog Grooming & Dog Agility bundle will take you on a unique and enriching educational journey. The Dog Behaviour, Dog Grooming, Dog Agility, Dog First Aid & Animal Care bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Dog Grooming & Dog Agility bundle offers you the flexibility and convenience to learn at your own pace. Make the Dog Grooming & Dog Agility package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Dog Behaviour, Dog Grooming, Dog Agility, Dog First Aid & Animal Care bundle is perfect for: Pet Owners: Ideal for individuals who have dogs or are planning to adopt, wanting comprehensive knowledge on care and training. Aspiring Dog Trainers: Suitable for those interested in pursuing a career in dog training with a focus on behaviour and agility. Veterinary Assistants: Beneficial for veterinary staff seeking to enhance their knowledge in canine behaviour and first aid. Animal Care Workers: Perfect for professionals working in shelters or animal care facilities who wish to improve their skills in handling and caring for dogs. Dog Groomers: Essential for groomers looking to deepen their understanding of dog behaviour and expand their grooming skills to provide a better service. Requirements You are warmly invited to register for this Dog Behaviour, Dog Grooming, Dog Agility, Dog First Aid & Animal Care bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Dog Behaviour, Dog Grooming, Dog Agility, Dog First Aid & Animal Care course completion, you can expect to: Professional Dog Trainer Certified Dog Groomer Animal Shelter Manager Veterinary Nurse Pet Care Business Owner Dog Behaviour Consultant Pet Retail Manager Dog Agility Instructor Animal Welfare Officer Freelance Pet Care Educator Certificates 20 CPD Quality Standard Pdf Certificates Digital certificate - Included