8411 Online Education courses

Sales Overview: Traffic Psychology and Human Factors Are you looking to delve into the intricate dynamics of traffic psychology and human factors to enhance road safety and optimize transportation systems? Look no further than our comprehensive module package titled 'Traffic Psychology and Human Factors.' Tailored for professionals, researchers, and enthusiasts alike, this series offers profound insights into the behavioral, cognitive, and environmental aspects shaping our roadways.   1. Introduction to Traffic Psychology and Human Factors: Begin your journey by unraveling the core principles and theories underpinning traffic psychology and human factors. Explore the intricate interplay between human behavior, cognition, and the built environment, setting a solid foundation for deeper exploration. 2. Driver Perception and Attention: Delve into the fascinating world of driver perception and attention. Uncover how individuals process and interpret visual information while navigating complex traffic scenarios. Learn strategies to optimize attentional resources and mitigate the risks associated with attentional lapses. 3. Driver Cognition and Decision Making: Embark on an exploration of the cognitive processes driving human decision-making behind the wheel. Analyze how drivers perceive risks, evaluate alternatives, and execute actions in real-time situations. Gain insights into cognitive biases and heuristics influencing driver behavior. 4. Driver Behaviour and Performance: Dive into the realm of driver behavior and performance, where psychology meets practical application. Examine factors influencing driver performance, including stress, fatigue, and emotions. Discover techniques to enhance driver behavior through training, intervention, and design. 5. Road User Behaviour: Expand your understanding beyond drivers to encompass the diverse array of road users. Investigate the behaviors and interactions among pedestrians, cyclists, and motorists. Gain valuable perspectives on shared spaces, conflict resolution, and inclusive design principles. 6. Traffic Psychology and the Environment: Explore the symbiotic relationship between traffic psychology and the environment. Assess how environmental factors, such as infrastructure design and urban planning, shape human behavior and traffic patterns. Unearth strategies for creating safer, more sustainable transportation systems.   Unlock the potential to revolutionize road safety and transportation efficiency with 'Traffic Psychology and Human Factors.' Whether you're an aspiring researcher, transportation planner, or safety advocate, this comprehensive module package equips you with the knowledge and tools needed to navigate the complex landscape of human behavior on the road. Accelerate your understanding, transform your approach, and pave the way towards safer, smarter transportation solutions. Course Curriculum Module 1: Introduction to Traffic Psychology and Human Factors Introduction to Traffic Psychology and Human Factors 00:00 Module 2: Driver Perception and Attention Driver Perception and Attention 00:00 Module 3: Driver Cognition and Decision Making Driver Cognition and Decision Making 00:00 Module 4: Driver Behaviour and Performance Driver Behaviour and Performance 00:00 Module 5: Road User Behaviour Road User Behaviour 00:00 Module 6: Traffic Psychology and the Environment Traffic Psychology and the Environment 00:00

🌡️ Stay Cool, Stay Safe: Heat Stress Training Course! ️ Are you ready to beat the heat and ensure the well-being of yourself and your team? Enroll in our Heat Stress Training Course, a comprehensive program meticulously designed to equip you with the knowledge and strategies needed to prevent and respond to heat-related illnesses. Join us on a journey where safety meets awareness, creating a culture of well-being under the sun. 🌟 Module 1: Introduction to Heat Stress Related Illnesses and Emergency Response Embark on your safety journey with Module 1, providing a comprehensive introduction to heat stress-related illnesses and emergency response. Learn to identify symptoms, understand the risks, and establish emergency response protocols to ensure the swift and effective handling of heat-related incidents. 💧 Module 2: Preventing Heat Stress through Hydration and Heat Stress Prevention Master the art of prevention in Module 2, focusing on hydration and heat stress prevention. Explore the importance of proper hydration, understand the factors contributing to heat stress, and implement effective strategies to prevent heat-related illnesses. 🌿 Module 3: Promoting Heat Stress Prevention and Evaluating Prevention Strategies Optimize your prevention efforts with Module 3, dedicated to promoting heat stress prevention and evaluating prevention strategies. Learn to create a culture of awareness, assess the effectiveness of prevention measures, and tailor strategies to the specific needs of your environment. 🚨 Module 4: Emergency Preparedness and Ongoing Education Campaigns Prepare for the unexpected with Module 4, focusing on emergency preparedness and ongoing education campaigns. Develop the skills to respond confidently to heat-related emergencies, and establish continuous education initiatives to keep your team informed and vigilant. 👥 Module 5: Holistic Approach and Call to Action Take a holistic approach in Module 5, where you'll explore a comprehensive strategy and issue a call to action. Understand the interconnected factors influencing heat stress, and empower yourself and your team to take proactive measures in creating a safer and healthier work environment. 🌟 Module 6: Additional Resources and Continuous Improvement Cap off your training with Module 6, providing additional resources and emphasizing continuous improvement. Access valuable tools, guidelines, and insights to support ongoing efforts in preventing heat stress and promoting the well-being of all team members. 🚀 Why Choose Our Heat Stress Training Course? Expert-Led Training: Learn from seasoned professionals specializing in heat stress prevention and emergency response. Interactive Learning: Engage in practical simulations, real-world scenarios, and interactive exercises to reinforce theoretical knowledge. Customizable Training: Tailor the course to suit the specific needs of your industry or organization, ensuring maximum relevance. Crisis-Ready Culture: Foster a culture of preparedness, awareness, and well-being to ensure the safety of your team under the sun. Don't let the heat take a toll on your team's well-being! Enroll now in the Heat Stress Training Course and empower yourself with the knowledge and skills needed to prevent, respond to, and continuously improve heat stress management in your workplace. Your journey to a cooler and safer environment begins here! 🌡️✨🎓 Course Curriculum Module 1 Introduction to Heat Stress Related Illnesses and Emergency Response. Introduction to Heat Stress Related Illnesses and Emergency Response. 00:00 Module 2 Preventing Heat Stress through Hydration and Heat Stress Prevention. Preventing Heat Stress through Hydration and Heat Stress Prevention. 00:00 Module 3 Promoting Heat Stress Prevention and evaluating prevention strategies. Promoting Heat Stress Prevention and evaluating prevention strategies. 00:00 Module 4 Emergency Preparedness Ongoing Education Campaigns. Emergency Preparedness Ongoing Education Campaigns. 00:00 Module 5 Holistic Approach and Call to Action. Holistic Approach and Call to Action. 00:00 Module 6 Additional Resources and Continuous Improvement. Additional Resources and Continuous Improvement. 00:00

The aim of this course is to expose the commercial context within which technical work is carried out. It is to allow technical staff to understand how they fit into a larger picture, why they may be asked to undertake tasks that may not appear to be technical and the impact their interactions have within the commercial context. The scope of the programme includes: The course emphasises the collaborative nature of delivery and the need to offer value to customers. The principal training objectives for this programme are to help participants: Understand why technical roles are broader than we might assume Appreciate the importance of, and the need to support, sales Value the idea of 'Good Enough' Recognise what can affect profitability Realise the future needs protecting 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 That's not my job! How we see our own role in work How other people see our role Stakeholders: who are they and why do they matter? The organisational backdrop What is my role really? 3 Sales and marketing Where does the money come from? Where do we find customers? The sales process One-off sales versus repeat business Customer/supplier relationships What something costs versus what the customer will pay The value chain 4 Estimating Purpose of estimates The problem with precision Five estimating techniques 5 Change control Can you just do this for me? When being helpful leads to bankruptcy How to deal with change requests 6 Risk management Risk in projects Risk in operations Categories of risk 7 The value of intellectual property Issues with sharing information Commercial in confidence Non-disclosure agreements 8 Course review and action planning (Course sponsor present) Identify actions to be implemented individually What actions should be implemented to improve working with non-technical people? Conclusion

R&D work is often carried out in entrepreneurial companies with the aim of developing solutions to scientific or technological problems for a wide range of customers. Projects can include longer term 'frontiers of science' research, medium term product development/manufacturing or more immediate troubleshooting or contract research assignments. In all these contexts, the ability to create innovative solutions in a timely and cost-effective manner is the essence of successful R&D. Whilst R&D groups typically excel in technical expertise, those involved often recognise that there is scope for improving the way that projects are managed. The aim of this training programme is to address this need whilst ensuring that the creative, entrepreneurial spirit that is fundamental to good R&D continues to flourish. MODULE 1: Creating the foundations for success Off-line video tutorials and exercises Total time ~ 1 - 1.5 hours Video 1: Making the most of project management in R&D Characterising R&D projects Applying project management to R&D work Exploiting the potential of project management in R&D Video 2: Promoting success in R&D project management Modelling successful project management Evaluating performance and promoting success The role and skills of the project manager/leader MODULE 2: Initiating and defining R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Selecting and initiating projects Recognising worthwhile opportunities; initiating projects Identifying stakeholders and their goals Characterising and engaging stakeholders Session 2: Defining goals and agreeing deliverables Establishing the full scope of the project Clarifying and prioritising project deliverables Defining and agreeing deliverable specifications MODULE 3: Planning R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Identifying and organising activities Creating effective plans; avoiding planning pitfalls Identifying tasks and assigning responsibilities Sequencing tasks and estimating durations Session 2: Developing the timeline and resource plan Identifying the 'critical path'; creating a resource plan Dealing with estimating uncertainty Accelerating the programme MODULE 4: Leadership and teamwork in R&D projects Off-line video tutorials and exercises Total time ~ 1 - 1.5 hours Video 1: Working effectively in project teams Building teamwork in contemporary organisations Recognising each other's skills; building synergy Building good working relationships; handling conflict Video 2: The role of the R&D project team leader Building teamwork: the role of leadership Creating an effective team culture Delegating work and motivating team members MODULE 5: Managing uncertainty in R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Characterising uncertainty; identifying risks Exploring uncertainty; applying risk management Focusing the risk management process Identifying and defining risk events Session 2: Managing and controlling risks to the project Evaluating risk events Selecting between risk strategies; setting contingencies Updating and controlling exposure to risk MODULE 6: Implementing and controlling R&D projects Live interactive sessions (via Zoom): Session 1: 10:00 - 12:00 Session 2: 14:00 - 15:30 Session 1: Initiating assignments and managing changes Creating a pro-active implementation and control culture Establishing effective implementation and control procedures Assigning work and managing changes Session 2: Monitoring, managing and developing performance Adopting meaningful monitoring techniques Responding to problems; building performance Managing and controlling multiple project assignments

Music Audio Stories presents Can You Spell It? Free Video Series ▫️Fun videos to help your child learn to pronounce and spell colours and develop visual and reading skills. We are thrilled to introduce our video series called, Can You Spell It? Children will learn how to pronounce and spell each colour and enjoy seeing our flower characters. With illustrations, voice-overs, animations, and music, this video series will help to teach children to spell in a fun and easy way. Children will: ▪️See examples of each colour ▪️Learn how to spell each colour ▪️Hear how each colour is pronounced ▪️Gain better reading skills ▪️Improve concentration and visual skills ▪️Love the illustrated flower characters ▪️Enjoy sound effects and music ⏰ Videos are released on Saturdays at 11 am on YouTube. Subscribe on YouTube at: https://www.youtube.com/user/MusicAudioStories and hit the bell to make sure you don't miss a new video. Video Series Playlist: https://shorturl.at/IDVL5 Find out why it's important to develop colour recognition here: https://musicaudiostories.com/blog/can-you-spell-it Enjoy! ♥ Music Audio Stories - Making learning easy and fun! Music Audio Stories is an original company specialising in entertaining music audiobooks, picture books, interactive activities, fun videos, and unique storytelling with multi-award-winner, 'Storytime with Anna Christina'. Music Audio Stories are interactive audiobooks with full orchestral scores and magical soundtracks, catchy sing-along songs and fun stories that teach and uplift little listeners. Videos include uniquely entertaining Storytimes with music, sound effects, narration, voice-overs, illustrations, and animations. Plus delightful activity videos for listening, learning, reading, drawing, and lots of fun! ---------- Website: http://www.musicaudiostories.com/ Storytime: http://storytimewithannachristina.com/ ---------- Subscribe to get a free music audiobook at: http://www.musicaudiostories.com/#subscribe ---------- Twitter: https://twitter.com/musicaudiostory Instagram: https://www.instagram.com/musicaudiostories/ Facebook: https://www.facebook.com/musicaudiostories/ Storytime with Anna Christina Instagram: https://www.instagram.com/storytimewithannachristina/

Music Audio Stories presents Can You Count It? Free Video Series ▫️ Fun videos to help your child learn numbers 1 to 10, and develop visual and spelling skills. We are thrilled to introduce our video series called, Can You Count It? Children will learn numbers 1 to 10, see how to spell and pronounce each number, and enjoy counting to 10 with fun illustrations and numbers. With illustrations, voice-overs, animations, and music, this video series will help to teach children to count in a fun and easy way. Children will: ▪️See examples of each number ▪️Hear how each number is pronounced ▪️Learn how to spell each number ▪️Have fun counting the numbers ▪️Improve concentration and visual skills ▪️Love the fun illustrations and characters ▪️Enjoy sound effects and music ⏰ Videos are released on Saturdays at 11 am on YouTube. Subscribe to our channel here: https://www.youtube.com/user/MusicAudioStories and hit the bell to make sure you don't miss a new video. Video Series Playlist: https://shorturl.at/xlNdy Find out why it's important to develop colour recognition here: https://musicaudiostories.com/blog/can-you-count-it Enjoy! ♥ Music Audio Stories - Making learning easy and fun! Music Audio Stories is an original company specialising in entertaining music audiobooks, picture books, interactive activities, fun videos, and unique storytelling with multi-award-winner, 'Storytime with Anna Christina'. Music Audio Stories are interactive audiobooks with full orchestral scores and magical soundtracks, catchy sing-along songs and fun stories that teach and uplift little listeners. Videos include uniquely entertaining Storytimes with music, sound effects, narration, voice-overs, illustrations, and animations. Plus delightful activity videos for listening, learning, reading, drawing, and lots of fun! ---------- Website: http://www.musicaudiostories.com/ Storytime: http://storytimewithannachristina.com/ ---------- Subscribe to get a free music audiobook at: http://www.musicaudiostories.com/#subscribe ---------- Twitter: https://twitter.com/musicaudiostory Instagram: https://www.instagram.com/musicaudiostories/ Facebook: https://www.facebook.com/musicaudiostories/ Storytime with Anna Christina Instagram: https://www.instagram.com/storytimewithannachristina/

Duration 1 Days 6 CPD hours This course is intended for This course is designed for existing Microsoft SharePoint site users who need to create and manage a SharePoint team site. Overview Upon successful completion of this course, students will be able to create a SharePoint team site and perform basic content management tasks on a single SharePoint site. Students will: Create and configure new sites. Add and configure document libraries. Add and configure lists. Create custom lists and forms. Assign permissions and access rights. Extend SharePoint functionality with web parts. In this course, students will learn how to create, configure, and manage a SharePoint team site so that your team or organization can share information and collaborate effectively. This course is for an on-premise SharePoint environment. 1 - CREATING AND CONFIGURING A NEW SITE Create a New Site Configure the Look and Feel of Your Site 2 - ADDING AND CONFIGURING LIBRARIES Configure a Document Library Configure Document Versioning and Check Out Configure a Content Approval Process 3 - ADDING AND CONFIGURING LISTS Add and Configure an Announcements List Add and Configure a Tasks List Create, Configure, and Integrate Contacts and Calendars 4 - CREATING CUSTOM LISTS AND FORMS Create and Configure Custom Lists Create Custom List Forms 5 - ASSIGNING PERMISSIONS AND ACCESS RIGHTS Share Sites and Set Site Permissions Secure Lists, Libraries, and Documents 6 - EXTENDING SHAREPOINT FUNCTIONALITY WITH WEB PARTS Add and Configure Included Web Parts Add and Configure External Web Parts Additional course details: Nexus Humans Microsoft SharePoint 2016 - Site Owner training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft SharePoint 2016 - Site Owner course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Overview: Advanced Digital Illustration: Exploring Mixed Media Techniques   Unlock your creative potential and take your digital illustration skills to the next level with our comprehensive course: 'Advanced Digital Illustration: Exploring Mixed Media Techniques.' Whether you're a seasoned illustrator looking to expand your skillset or a beginner eager to dive into the world of digital art, this course offers a structured and immersive learning experience.   Module 1: Introduction to Advanced Digital Illustration Embark on your journey into advanced digital illustration with a solid foundation. Learn about the tools, techniques, and principles that will guide you through the rest of the course. Understand the importance of digital workflows, file management, and establishing your unique artistic style.   Module 2: Fundamentals of Composition and Color Theory Master the art of composition and color theory to create visually captivating illustrations. Explore the principles of balance, focal points, and harmony while delving into the psychology behind color choices. Elevate your artwork by understanding how to effectively communicate mood, emotion, and narrative through composition and color.   Module 3: Exploring Mixed Media Techniques in Digital Illustration Unleash your creativity by merging traditional and digital mediums in your artwork. Discover a variety of mixed media techniques, including incorporating hand-drawn elements, textures, and collage into your digital illustrations. Learn how to seamlessly integrate these techniques using popular software tools and workflows.   Module 4: Illustrating Characters and Portraits Bring your characters and portraits to life with depth, personality, and expression. Dive into the fundamentals of character design, anatomy, and facial expressions. Develop your skills in creating compelling character illustrations that resonate with your audience and convey powerful storytelling.   Module 5: Creating Dynamic Backgrounds and Environments Transport your viewers to immersive worlds through captivating backgrounds and environments. Learn essential techniques for creating dynamic landscapes, cityscapes, and atmospheric settings. Explore perspective, lighting, and mood to breathe life into your illustrations and enhance the narrative impact.   Module 6: Storyboarding and Narrative Illustration Master the art of visual storytelling through storyboarding and narrative illustration. Understand the fundamentals of sequential art, pacing, and composition to effectively convey narratives and concepts. Dive into practical exercises and projects that challenge you to craft compelling visual stories from start to finish.   By the end of this course, you'll emerge as a proficient digital illustrator equipped with the knowledge, skills, and confidence to tackle diverse illustration projects with creativity and flair. Elevate your artistic journey and join us in exploring the boundless possibilities of advanced digital illustration. Course Curriculum Module 1_ Introduction to Advanced Digital Illustration Introduction to Advanced Digital Illustration 00:00 Module 2_ Fundamentals of Composition and Color Theory Fundamentals of Composition and Color Theory 00:00 Module 3_ Exploring Mixed Media Techniques in Digital Illustration Exploring Mixed Media Techniques in Digital Illustration 00:00 Module 4_ Illustrating Characters and Portraits Illustrating Characters and Portraits 00:00 Module 5_ Creating Dynamic Backgrounds and Environments Creating Dynamic Backgrounds and Environments 00:00 Module 6_ Storyboarding and Narrative Illustration Storyboarding and Narrative Illustration 00:00

Overview With the ever-increasing demand for Google Workspace in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Google Workspace may be. Learning about Google Workspace or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Google Workspace . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Google Workspace is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Google Workspace course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Google Workspace course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Google Workspace course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Google Workspace , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Google Workspace , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Google Workspace , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Google Workspace course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 01 Getting Started with Google Workspace Getting Started with Google Workspace 00:00 Module 02 Managing Files and Folders in Google Drive Managing Files and Folders in Google Drive 00:00 Module 03 Performing Common Tasks in Google Docs, Google Sheets, and Google Slides Performing Common Tasks in Google Docs, Google Sheets, and Google Slides 00:00 Module 04 Working in Google Docs Working in Google Docs 00:00 Module 05 Sharing and Collaborating on Files Sharing and Collaborating on Files 00:00 Module 06 Working in Google Sheets Working in Google Sheets 00:00 Module 07 Working in Google Slides Working in Google Slides 00:00 Module 08 Organising Your Life Organising Your Life 00:00

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.