10756 Office courses

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. Overview Important Windows 11 features How these features are used in an Active Directory How to troubleshoot these features This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. 1: Introducing Windows 11 Overview of Windows 11 Recommendations for typical troubleshooting procedures Troubleshooting installation and deployment Introduction to management and troubleshooting tools 2: Administering Windows 11 remotely Using Windows Admin Center Using Windows PowerShell Implementing Remote Management 3: Troubleshooting startup and performing system recovery Recovering Windows 11 Configuring the Registry Troubleshooting Windows 11 startup Implementing and troubleshooting BitLocker Troubleshooting OS service Issues 4: Troubleshooting devices and device drivers Overview of hardware troubleshooting Troubleshooting device drivers 5: Configuring and troubleshooting network connectivity Configuring network connectivity Troubleshooting network connectivity Implementing and troubleshooting name resolution Implementing and troubleshooting remote access 6: Troubleshooting Group Policy Overview of Group Policy Resolve GPO application issues on client devices 7: Configuring and Troubleshooting Security Settings Implementing network security Implementing Windows 11 security features Configuring and troubleshooting user accounts 8: Configuring and Troubleshooting User State Implementing and troubleshooting user state Implementing and troubleshooting Folder Redirection 9: Configuring and Troubleshooting Resource Access Configuring and troubleshooting file access. Configuring and troubleshooting shared folders. Implementing and troubleshooting Work Folders. Managing and troubleshooting printers. Recovering files. 10: Troubleshooting apps Troubleshooting desktop apps Troubleshooting app compatibility Managing UWP apps 11: Monitoring and Maintaining Windows 11 Monitoring Windows 11 Optimizing Windows 11 performance Managing Windows 11 updates

Do you want to boost your career prospects and stand out in the competitive job market? Do you want to develop the essential skills that employers are looking for in the 21st century? If yes, then the Workplace Essentials Bundle Course is the perfect choice for you! The Workplace Essentials Bundle Course is a comprehensive online training program that covers five key areas of workplace skills: professionalism, communication, difficult conversations, time management, and action planning. By enrolling in this Workplace Essentials Bundle Course, you will learn how to: Demonstrate a positive attitude and expand your skills in the workplace Build effective relations and networks with your colleagues, clients, and stakeholders Understand your role and responsibilities in the office and how to contribute to the organisational goals Communicate clearly and confidently in various situations, using verbal, non-verbal, written, and electronic methods Deliver engaging presentations, participate in productive meetings, and handle feedback Work effectively with your boss and manage their expectations Manage difficult conversations with tact and diplomacy, and resolve conflicts constructively Manage your time efficiently and prioritise your tasks Identify your goals and create a realistic action plan to achieve them The Workplace Essentials Bundle Course is designed to suit your learning needs and preferences. You can study at your own pace, from anywhere, and on any device. Don't miss this opportunity to invest in your future and enhance your employability. Enrol in the Workplace Essentials Bundle Course today and take your career to the next level! Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Numeracy and IT Desire for entrepreneurship Over the age of 16 Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Workplace Professionalism Diploma Positioning Yourself as a Professional Attitude in the Workplace 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:06:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Networking 00:07:00 Roles in the Office 00:18:00 Professional Workplace Communication Skills Diploma Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Managing Difficult Conversation Diploma Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Time Management Diploma Identifying Goals Identifying Goals 00:11:00 Effective Energy Distribution Energy Distribution 00:10:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox Building Your Toolbox 00:11:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 12-in-1 extensive bundle that has everything you need to succeed in Work from Home Essentials and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Work from Home Essentials bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Work from Home Essentials course that will enhance your skills and prepare you for the competitive job market. Also, our Work from Home Essentials experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Work from Home Essentials, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Work from Home Essentials Bundle Consists of the following Premium courses: Course 01: Working from Home Essentials Course 02: Online Course - A Perfect Guide to Home Business Course 03: Online Meeting Management Course 04: Using Zoom Meeting Effectively Course 05: ZOOM: Master Video Conferencing in Just 40 minutes! Course 06: Business Writing Course 07: Level 2 Microsoft Office Essentials Course 08: Touch Typing Essentials Course 09: Effective Communication Skills Diploma Course 10: Stress Management Training Course 11: Freelancing on UpWork Course 12: Time Management Benefits you'll get choosing Apex Learning for this Work from Home Essentials: Pay once and get lifetime access to 12 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum: Course 01: Working from Home Essentials Module 1: Introduction to Work from Home Module 2: Online Meeting Tools Module 3: Project Management Tools Module 4: Project Planning Tools Module 5: Communication Tools How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 125 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Work from Home Essentials bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Work from Home Essentials is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

With a single payment you will gain access to Level 3 Tax Accounting including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Learn how to steer clear of mistakes that could cost you money by enrolling in our exclusively designed Level 3 Tax Accounting. This course educates you on the right way to effectively handle complex accounting and tax preparation tasks, equipping you with the skills to make smart financial decisions in the best interests for your company. Tax Accountancy is a highly valued profession with multiple opportunities for advancement. After successful completion, you will be more than capable of building the best business strategies to make a profit. You will have the skills to resolve taxable income, research difficult tax issues to develop appropriate solutions, determine employment and benefits, and much more. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Level 3 Tax Accounting will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Level 3 Tax Accounting has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Level 3 Tax Accounting is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Level 3 Tax Accounting: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this Training? Course 01: Level 3 Tax Accounting Course 02: Introduction to Accounting Course 03: Payroll Management Course Course 04: Budgeting and Forecasting Course 05: Xero Advisor Course 06: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 07: Applied Business Analysis Diploma Course 08: Data Analysis in Microsoft Excel Complete Training Course 09: Microsoft Excel Level 3 Course 10: Time Management Course 11: Professional Bookkeeping Course Curriculum Course 1: Level 3 Tax Accounting Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Payee, Payroll and Wages Module 07: Value Added Tax Module 08: Corporation Tax Module 09: Double Entry Accounting Module 10: Management Accounting and Financial Analysis Module 11: Career as a Tax Accountant in the UK Course 2: Introduction to Accounting Section 01: Accounting Fundamental Lecture-1. What is Financial Accounting Lecture-2. Accounting Double Entry System and Fundamental Accounting Rules Lecture-3. Financial Accounting Process and Financial Statements Generates Lecture-4. Basic Accounting Equation and Four Financial Statements Lecture-5. Define Chart of Accounts and Classify the accounts Lecture-6. External and Internal Transactions with companies Lecture-7. Short Exercise to Confirm what we learned in this section Section 02: Accounting Policies Lecture-8. What are Major Accounting Policies need to be decided by companies Lecture-9. Depreciation Policies Lecture-10. Operational Fixed Asset Controls Lecture-11. Inventory Accounting and Controls Lecture-12. Revenue Accounting and Controls Course 3: Payroll Management Course Payroll System in the UK Payroll Basics Company Settings Legislation Settings Pension Scheme Basics Pay Elements The Processing Date Adding Existing Employees Adding New Employees Payroll Processing Basics Entering Payments Pre-Update Reports Updating Records e-Submissions Basics Process Payroll (November) Employee Records and Reports Editing Employee Records Process Payroll (December) Resetting Payments Quick SSP An Employee Leaves Final Payroll Run Reports and Historical Data Year-End Procedures Course 4: Budgeting and Forecasting Unit-1. Introduction Unit-2. Detail Budget Requirement Unit-3. Process of Making Budget Course 5: Xero Advisor Module 01: Getting Started Module 02: Setting up the System Module 03: Customers and Suppliers Module 04: Fixed Assets Module 05: Bank Payments and Receipts Module 06: Petty Cash Module 07: Bank Reconciliation Module 08: Business Credit Card Account Module 09: Aged Reports Module 10: Payroll and Journals Module 11: VAT Return Module 12: CIS Return Module 13: Accrual and Prepayment Module 14: Accrued Income and Deferred Income Module 15: Depreciation Journal Module 16: Management Reports Module 17: Preparation of Budget Module 18: Preparing Cash Flow Module 19: Payment Services on Xero Module 20: Bank Rules Module 21: Multicurrency on Xero Module 22: App Marketplace Module 23: Introduction of Resources available during Covid-19 Module 24: Correction of Error Course 6: Fraud Management & Anti Money Laundering Awareness Complete Diploma Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 7: Applied Business Analysis Diploma Applied Business Analysis Diploma Module 01: Introduction to Business Analysis Module 02: Business Processes Module 03: Business Analysis Planning and Monitoring Module 04: Strategic Analysis and Product Scope Module 05: Solution Evaluation Module 06: Investigation Techniques Module 07: Ratio Analysis Module 08: Documenting and Managing Requirements Module 09: Career Prospect as a Business Analyst in the UK Course 8: Data Analysis in Microsoft Excel Complete Training Data Analysis in Microsoft Excel Complete Training Modifying a Worksheet Working with Lists Analyzing Data Visualizing Data with Charts Using PivotTables and PivotCharts Working with Multiple Worksheets and Workbooks Using Lookup Functions and Formula Auditing Automating Workbook Functionality Creating Sparklines and Mapping Data Forecasting Data Course 9: Microsoft Excel Level 3 Microsoft Excel 2019 New Features Getting Started with Microsoft Office Excel Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Working with Functions Working with Lists Analyzing Data Visualizing Data with Charts Using PivotTables and PivotCharts Working with Multiple Worksheets and Workbooks Using Lookup Functions and Formula Auditing Sharing and Protecting Workbooks Automating Workbook Functionality Creating Sparklines and Mapping Data Forecasting Data Excel Templates Course 10: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan Course 11: Professional Bookkeeping Course Section 01: Introduction Section 02: Basic Accounting Terms Section 03: Common Transactions Section 04: Practice How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 3 Tax Accounting. It is available to all students, of all academic backgrounds. Requirements Our Level 3 Tax Accounting is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Discover the benefits of EnergyEdge's materials management classroom training. Enroll now and take your career to new heights.

Course Highlights: Course Type: Self-Paced Online Learning Total Qualification Time: 60 hours Guided Learning: 55 hours Accreditation: NCFE, Pearson Edexcel & Open Awards Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Assessment: Internally graded and externally verified Access: 1 Year Access Certificate: Certificate upon completion of the official exam (hard copy) Tutor Support: Paid Tutor Support Customer Support: 24/7 live chat available Entry Level 2 Functional Skills English Training Course This Functional Skills Entry Level 2 English Course is governed by Ofqual, accredited by Pearson Edexcel, NCFE and Open Awards making it a nationally recognized credential that will improve your CV while helping you stand out from the rest of the applicants. You will be able to enhance your overall English speaking, listening, writing and reading skills via a range of well-designed and updated course materials. Upon successful completion of this course, you will be prepared with the necessary English skills to advance to this qualification’s higher levels. Why is this course right for you? This comprehensive Functional Skills Entry Level 2 English Course is suitable for: Anyone looking to secure a skill-oriented job Anyone who wants to enhance their English communication skills People of all ages and academic backgrounds Anyone who wants to advance to functional skills level 1 or 2 Anyone who wants to take GCSE English Anyone seeking to add a certified qualification to their university application Anyone aspiring to accelerate their career in this as an English instructor or teacher Anyone who wants to gain in-depth knowledge of functional skills in English Whether you are a beginner into the field of functional English or any professional seeking to reinforce your expertise in basic English, this Functional Skills Entry Level 2 English will set you up with the advanced skills to boost your career profile. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body Paper Based Exam in Centre Results Edexcel Book within 15 days Get results in 20 working days NCFE Book within 10 working days Get results in only 7 days Open Awards Book within 30 working days. The dates are fixed for each month Get results in only 16 working days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information.  The new assessment and result dates by NCFE is- Delivery mode: Paper-based Assessment date to and from: 17/06/2024 – 19/07/2024 Results release: 26/07/2024 (Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.) Difference between NCFE and Pearson Edexcel and Open Awards NCFE, Pearson Edexcel and Open Awards are OFQUAL-regulated and nationally recognised; however, the only difference lies in the exam booking and result turn-around time. You can book your remote online exam within 2 working days of enrolment for NCFE, within 7 working days for Pearson Edexcel and within 3 working days for Open Awards. You can get your NCFE results in 7 days, your Edexcel results in 20 working days and your Open Awards results within 16 working days. All of the awarding bodies are accepted by universities and apprenticeships. This distinction allows learners to choose the awarding body that aligns best with their educational and career goals. Functional Skills Entry Level 2 English Qualification Purpose and Outcomes This Functional Skills Entry Level 2 English Qualification will help you to: Listen, comprehend, and react to verbal communication in a variety of scenarios Develop an understanding of common words and their effects Use that understanding of common words in various contexts Read common texts at work and in daily life accurately Gain the confidence to read more widely Write common texts and documents clearly and effectively Show a firm command of spelling, punctuation, and grammar Course Curriculum Identify and extract the main information and detail from short explanations Make requests and ask clear questions appropriately in different contexts Respond appropriately to straightforward questions Follow the gist of discussions Clearly express straightforward information and communicate feelings and opinions on a range of straightforward topics Make appropriate contributions to simple group discussions with others about a straightforward topic Read correctly words designated for Entry Level 2 (see Annexe C) Understand the main points in texts Understand organisational markers in short, straightforward texts Use effective strategies to find the meaning of words and check their spelling (e.g. a simple dictionary, spell-checker) Read and understand sentences with more than one clause Use illustrations, images and captions to locate information Use basic punctuation correctly (e.g. full stops, capital letters, question and exclamation marks) Form regular plurals Use the first and second letters to sequence words in alphabetical order Spell correctly words designated for Entry Level 2 (see Annexe C) Communicate information in words, phrases and simple sentences Complete a form asking for personal information (e.g. first name, surname, address, postcode, age, date of birth) Write in compound sentences, using common conjunctions (e.g. or, and, but) to connect clauses Use adjectives and simple linking words in the appropriate way How This Course Will Work? This Functional Skills Entry Level 2 English course will help you build a solid foundation in english. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. Entry Requirement This Functional Skills Entry Level 2 English qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. Exam Structure The Pearson Edexcel, NCFE and Open Awards Functional Skills Qualification in English at Entry Level 2 comprises a writing and reading assessment that is externally set, internally graded, and externally verified by the exam body. The listening and speaking assessment is, however, internally set. Your exam results will be forwarded to the awarding body's internal verifier once you finish the exam. The writing and reading assessment is available as paper-based for which you will be required to appear for the exam at our designated office in London or Swindon on the exam day. You will be required to take the speaking, listening, and communicating assessment via Zoom. You need to be registered for the exam three weeks prior to the exam date. The Pearson Edexcel, NCFE and Open Awards Functional Skills Qualification in English at Level 2 consist of 3 exams, these are Reading, Writing and Speaking, Listening and Communicating.  Speaking, Listening and Communicating (SLC) Exam Awarding Body Duration Number of Marks Pearson Edexcel / NCFE / Open Awards Up to 25 minutes Pass/Fail   SLS Exam Pearson Edexcel / NCFE: Speaking, listening and communicating are assessed through one 5-minute presentation and linked question and answer session in groups of three to five and one 15-minute formal discussion together in groups of three to five learners. This exam will be conducted via Microsoft Teams.  SLS Exam Open Awards: Speaking, listening and communicating are assessed through one 10-minute presentation and linked question and answer session in groups of three to four and one 10-minute formal discussion together in groups of three to five learners. This exam will be conducted via Microsoft Teams. Reading Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 45 minutes 16 65% NCFE 45 minutes 16 53% – 57% Open Awards 45 minutes 16 10 out of 16 Reading is assessed through a test consisting of multiple-choice, short open-response and medium open-response questions. Writing Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 45 minutes 34 63% NCFE 45 minutes 34 57% – 61% Open Awards 45 minutes 34 22 out of 34. Reading/Writing Exam Pass Mark: Learners are required to achieve an overall percentage of marks mentioned in the above table to pass the English reading exam. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Progression Opportunities in this Functional Skills Entry Level 2 English Qualification Upon achieving the Pearson Edexcel Functional Skills Qualification in English at Entry Level 2, you can: Progress to Level 1 and Level 2 Study GCSE English Advance to further vocational studies Access a wide range of professions within your chosen field Recognised Accreditation This Functional Skills Entry Level 2 English has been independently accredited by Pearson Edexcel, NCFE and Open Awards also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world. NCFE is a charity and awarding organisation that provides qualifications in England, Wales, and Northern Ireland. It is regulated by Ofqual in England and recognised in Wales and Northern Ireland. Open Awards is an awarding organisation that offers a wide range of qualifications across various sectors, including education, health and social care, and business. Their qualifications are regulated by Ofqual and are designed to meet the needs of learners and employers. Open Awards also works closely with educational institutions and employers to ensure their qualifications are relevant and up-to-date. Certificate of Achievement You will be rewarded with an Ofqual Regulated Pearson Edexcel or NCFE or Open Awards Functional Skills Qualification in English at Entry Level 2 (depending on what you choose as an accreditation) upon successful completion of this Functional Skills Entry Level 2 English and passing the assessments. A certified hard copy of this qualification will be posted at your given address which is accepted by employers and universities across the globe. You can flaunt this qualification in your CV which will give you a competitive advantage over others in case of securing a job.  FAQs What are functional skills? Functional skills are practical skills in Maths, English, and ICT that enable people to apply their knowledge to real-life situations. These skills are designed to provide learners with the essential knowledge needed to succeed in the workplace and in their personal lives. Functional Skills are recognised qualifications in the UK and are offered at different levels, including Entry Level, Level 1 and Level 2. What is the difference between entry-level and level 1 and 2 functional skills? Both are recognised qualifications, but levels 1 and 2 are more advanced levels that will provide you with comprehensive skills and knowledge while entry-level courses are an introduction and basic level qualification to go to subsequent levels. Is it required to complete entry-level qualifications to move onto a level? No, you are not obliged to complete entry-level courses before moving on to higher levels. However, entry-level courses serve as a starting point for acquiring basic skills and knowledge that will help you strive and boost your chances of securing better marks at higher levels. Are functional skills qualifications recognised and accepted in the UK? Yes, functional skills qualifications are an accepted part of all apprenticeship standards and a way to progress to further education in the UK. Do I have to physically appear for the exam? Yes, for the writing and reading assessment, you will be required to appear for the exam at our designated office in London or Swindon on the exam day. You will be required to take the speaking, listening, and communicating assessment via Zoom. Do I have to register for the exam? Yes, you need to be registered for the exam three weeks prior to the exam date. What is the assessment procedure for an entry-level 2 English course? This course comprises a writing and reading assessment that is externally set, internally graded, and externally verified by the exam body. The listening and speaking assessment is, however, internally set. Your exam results will be forwarded to Pearson Edexcel's internal verifier once you finish the exam. If you pass all three components, you'll be able to receive the qualification certificate from the awarding body. How to pass the Functional Skills English entry level 2 exam? Tips for preparing for the exam include understanding the exam format, practising regularly, mastering the basics and managing time well during the exam, and seeking help from a teacher or tutor. To assist you in gaining the skills and knowledge required to pass the exam, Lead Academy offers 24/7 tutor support. As a result, you will be adequately prepared to ace the exam. Can I take entry-level courses online? Yes, you can take functional skills entry-level courses online. Lead Academy offers an extensive range of entry-level courses from level 1 to 3, available for both English and Maths. Are Functional skills easier than GCSE? Functional Skills qualifications may require hard work and revision, but they can be a better fit for students who have found Maths and English challenging. Unlike GCSEs, Functional Skills qualifications are flexible and designed to meet the needs of diverse learners, making them more adaptable to different learning styles. What will I get after finishing the course? After successfully completing the Entry Level 2 English course, you will receive a Pearson Edexcel or NCFE Functional Skills Qualification in English at Entry Level 2 (depending on what you choose as an accreditation) that is highly regarded by universities and employers across the UK.

Course Highlights: Course Type: Self-Paced Online Learning Total Qualification Time: 60 hours Guided Learning: 55 hours Accreditation: Pearson Edexcel & Open Awards Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Assessment: Internally graded and externally verified Access: 1 Year Access Certificate: Certificate upon completion of the official exam (hard copy) Tutor Support: Paid Tutor Support Customer Support: 24/7 live chat available Entry Level 3 Functional Skills English Training Course This Functional Skills Entry Level 3 English Course is governed by Ofqual, accredited by Pearson Edexcel & Open Awards making it a nationally recognized credential that will improve your CV while helping you stand out from the rest of the applicants. You will be able to enhance your overall English speaking, listening, writing and reading skills via a range of well-designed and updated course materials. Upon successful completion of this course, you will be prepared with the necessary English skills to advance to this qualification’s higher levels. Why is this course right for you? This comprehensive Functional Skills Entry Level 3 English Course is suitable for: Anyone looking to secure a skill-oriented job Anyone who wants to enhance their English communication skills People of all ages and academic backgrounds Anyone who wants to advance to functional skills level 1 or 2 Anyone who wants to take GCSE English Anyone seeking to add a certified qualification to their university application Anyone aspiring to accelerate their career in this as an English instructor or teacher Anyone who wants to gain in-depth knowledge of functional skills in English Whether you are a beginner into the field of functional English or any professional seeking to reinforce your expertise in basic English, this Functional Skills Entry Level 3 English will set you up with the advanced skills to boost your career profile. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body Paper-Based Exam in Centre Results Pearson Edexcel Book within 15 days Get results in 20 working days Open Awards Book within 30 working days. The dates are fixed for each month Get results in only 16 to 32 working days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information.  Difference between Pearson Edexcel and Open Awards Pearson Edexcel and Open Awards are OFQUAL-regulated and nationally recognised; however, the only difference lies in the exam booking and result turn-around time. You can book your remote online exam within 7 working days for Pearson Edexcel and within 3 working days for Open Awards. You can get your Pearson Edexcel results in 20 working days and your Open Awards results within 16 working days. All of the awarding bodies are accepted by universities and apprenticeships. This distinction allows learners to choose the awarding body that aligns best with their educational and career goals. Functional Skills Entry Level 3 English Qualification Purpose and Outcomes This Functional Skills Entry Level 3 English Qualification will help you to: Listen, comprehend, and react to verbal communication in a variety of scenarios Develop an understanding of common words and their effects Use that understanding of common words in various contexts Read common texts at work and in daily life accurately Gain the confidence to read more widely Write common texts and documents clearly and effectively Show a firm command of spelling, punctuation, and grammar Course Curriculum Identify and extract relevant information and detail in straightforward explanations Make requests and ask concise questions using appropriate language in different contexts Communicate information and opinions clearly on a range of topics Respond appropriately to questions on a range of straightforward topics Follow and understand the main points of discussions Make relevant contributions to group discussions about straightforward topics Listen to and respond appropriately to other points of view, respecting conventions of turn-taking Read correctly words designated for Entry Level 3 (see Annexe D) Identify, understand and extract the main points and ideas in and from texts Identify different purposes of straightforward texts Use effective strategies to find the meaning of words (e.g. a dictionary, working out meaning from context; using knowledge of different word types) Understand organisational features and use them to locate relevant information (e.g. contents, index, menus, tabs and links) Use a range of punctuation correctly (e.g. full stops, question marks, exclamation marks, commas) Form irregular plurals Use mostly correct grammar (e.g. subject–verb agreement, consistent use of tense, definite and indefinite articles) Use the first, second and third place letters to sequence words in alphabetical order Spell correctly words designated for Entry Level 3 (see Annexe D) Communicate information, ideas and opinions clearly and in a logical sequence (e.g. chronologically, by task) Write text of an appropriate level of detail and of appropriate length (including where this is specified) Use appropriate format and structure when writing straightforward texts, including the appropriate use of headings and bullet points Write in compound sentences and paragraphs where appropriate Use language appropriate for purpose and audience How This Course Will Work? This Functional Skills Entry Level 3 English course will help you build a solid foundation in english. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. Entry Requirement This Functional Skills Entry Level 3 English qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. Exam Structure The Pearson Edexcel and Open Awards Functional Skills Qualification in English at Entry Level 3 comprises a writing and reading assessment that is externally set, internally graded, and externally verified by the exam body. The listening and speaking assessment is, however, internally set. Your exam results will be forwarded to the awarding body's internal verifier once you finish the exam. The writing and reading assessment is available as paper-based for which you will be required to appear for the exam at our designated office in London or Swindon on the exam day. You will be required to take the speaking, listening, and communicating assessment via Zoom. You need to be registered for the exam three weeks prior to the exam date. The Pearson Edexcel and Open Awards Functional Skills Qualification in English at Level 3 consist of 3 exams, these are Reading, Writing and Speaking, Listening and Communicating. Speaking, Listening and Communicating (SLC) Exam Awarding Body Duration Number of Marks Pearson Edexcel / Open Awards Up to 25 minutes Pass/Fail SLS Exam Pearson Edexcel: Speaking, listening and communicating are assessed through one 5-minute presentation and linked question and answer session in groups of three to five and one 15-minute formal discussion together in groups of three to five learners. This exam will be conducted via Microsoft Teams. SLS Exam Open Awards: Speaking, listening and communicating are assessed through one 10-minute presentation and linked question and answer session in groups of three to four and one 10-minute formal discussion together in groups of three to five learners. This exam will be conducted via Microsoft Teams. Reading Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 40 minutes 18 65% Open Awards 40 minutes 18 12 out of 18 Reading is assessed through a test consisting of multiple-choice, short open-response and medium open-response questions. Writing Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 40 minutes 36 63% Open Awards 40 minutes 36 24 out of 36 Reading/Writing Exam Pass Mark: Learners are required to achieve an overall percentage of marks mentioned in the above table to pass the English reading exam. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Progression Opportunities in this Functional Skills Entry Level 3 English Qualification Upon achieving the Pearson Edexcel Functional Skills Qualification in English at Entry Level 3, you can: Progress to Level 1 and Level 2 Study GCSE English Advance to further vocational studies Access a wide range of professions within your chosen field Recognised Accreditation This Functional Skills Maths Level 2 has been independently accredited by Pearson Edexcel and Open Awards also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world. Open Awards is an awarding organisation that offers a wide range of qualifications across various sectors, including education, health and social care, and business. Their qualifications are regulated by Ofqual and are designed to meet the needs of learners and employers. Open Awards also works closely with educational institutions and employers to ensure their qualifications are relevant and up-to-date. Certificate of Achievement You will be rewarded with an Ofqual Regulated Pearson Edexcel or Open Awards Functional Skills Qualification in English at Entry Level 3 (depending on what you choose as an accreditation) upon successful completion of this Functional Skills English Entry Level 3 Course and passing the assessments. A certified hard copy of this qualification will be posted at your given address which is accepted by employers and universities across the globe. You can flaunt this qualification in your CV which will give you a competitive advantage over others in case of securing a job. FAQs What are functional skills? Functional skills are practical skills in Maths, English, and ICT that enable people to apply their knowledge to real-life situations. These skills are designed to provide learners with the essential knowledge needed to succeed in the workplace and in their personal lives. Functional Skills are recognised qualifications in the UK and are offered at different levels, including Entry Level, Level 1 and Level 2. What is the difference between entry-level and level 1 and 2 functional skills? Both are recognised qualifications, but levels 1 and 2 are more advanced levels that will provide you with comprehensive skills and knowledge while entry-level courses are an introduction and basic level qualification to go to subsequent levels. Is it required to complete entry-level qualifications to move onto a level? No, you are not obliged to complete entry-level courses before moving on to higher levels. However, entry-level courses serve as a starting point for acquiring basic skills and knowledge that will help you strive and boost your chances of securing better marks at higher levels. Are functional skills qualifications recognised and accepted in the UK? Yes, functional skills qualifications are an accepted part of all apprenticeship standards and a way to progress to further education in the UK. Do I have to physically appear for the exam? Yes, for the writing and reading assessment, you will be required to appear for the exam at our designated office in London or Swindon on the exam day. You will be required to take the speaking, listening, and communicating assessment via Zoom. Do I have to register for the exam? Yes, you need to be registered for the exam three weeks prior to the exam date. What is the assessment procedure for an entry-level 3 English course? This course comprises a writing and reading assessment that is externally set, internally graded, and externally verified by the exam body. The listening and speaking assessment is, however, internally set. Your exam results will be forwarded to Pearson Edexcel's internal verifier once you finish the exam. If you pass all three components, you'll be able to receive the qualification certificate from the awarding body. How to pass the Functional Skills English entry level 3 exam? Tips for preparing for the exam include understanding the exam format, practising regularly, mastering the basics and managing time well during the exam, and seeking help from a teacher or tutor. To assist you in gaining the skills and knowledge required to pass the exam, Lead Academy offers 24/7 tutor support. As a result, you will be adequately prepared to ace the exam. Can I take entry-level courses online? Yes, you can take functional skills entry-level courses online. Lead Academy offers an extensive range of entry-level courses from level 1 to 3, available for both English and Maths. Are Functional skills easier than GCSE? Functional Skills qualifications may require hard work and revision, but they can be a better fit for students who have found Maths and English challenging. Unlike GCSEs, Functional Skills qualifications are flexible and designed to meet the needs of diverse learners, making them more adaptable to different learning styles. What will I get after finishing the course? After successfully completing the Entry Level 3 English course, you will receive a Pearson Edexcel or Open Awards Functional Skills Qualification in English at Entry Level 3 (depending on what you choose as an accreditation) that is highly regarded by universities and employers across the UK.

To celebrate the new partnership between Videcon & Paxton we are hosting a series of open days to welcome customers to our offices for live demonstrations of Paxton10 and Net2 with Paxton rep Richard Broomhead The sessions will last 30 minutes until 2pm when it will be a drop in event to see all the tech in action. Our Access Solutions Specialist - Aaron Wroe will also we attending to discuss the extra levels of support Videcon can provide to you including technical support, site survey + designs and to launch our bespoke demo facilities in the office. Through out the day you can expect merchandise giveaways, food + refreshments & access to special offers exclusive to event attendees on Paxton products We look forward to welcoming you, please RSVP to secure your attendance today.

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Getting Started The OTHM Level 7 Diploma in Occupational Health and Safety Management is a qualification for ambitious health and safety professionals. It is intended to make learners accountable for developing and applying health and safety procedures daily in an organisation. This course aids the learners to improve their knowledge and skills. The objective of the OTHM Level 7 Diploma in Occupational Health and Safety Management qualification is to advance occupational health and safety management expertise for managers with the authority and personal attributes to translate organisational strategy into effective operational performance. This qualification reflects current practice in Occupational Health and Safety Management and allows learners to develop and expand their high-level understanding of occupational health and safety. Key Benefits   The course taker will benefit from gaining in-depth knowledge on multidisciplinary topics such as health and safety management practice and systems, strategic risk intervention and its factors, strategies to improve occupational wellbeing, and sustainability and ethics. The Advanced Research Methods unit will allow learners to develop a critical understanding of research and philosophical, practical and ethical concepts within a health and safety environment. The qualification will enable learners to become autonomous, self-directed learners with tools and motivation to continue learning, developing, and reflecting on practice throughout their careers. The OTHM Level 7 Diploma in Occupational Health and Safety Management qualification enables learners to progress into or within employment or continue their further study. As this qualification is approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation), learners can progress to a Master's top-up at many universities in the UK and overseas with advanced standing. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   For entry into the OTHM Level 7 Diploma in Occupational Health and Safety Management, learners must possess the following: An honours degree in a related subject or a UK level 6 diploma or an equivalent overseas qualification Mature learners (over 21 years) with management experience International students whose first language is not English will need to have a score of 5.5 or above in the IELTS (International English Language Testing System)   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Health and Safety Management Practice Reference No : M/618/8236 Credit : 20 || TQT : 200 The aim of this unit is to provide learners with the knowledge, understanding and skills to translate organisational policy into an effective occupational health and safety management operation, including evaluating and reviewing health and safety management practices and operations. UNIT2- Effectiveness of Health and Safety Management Systems Reference No : T/618/8237 Credit : 20 || TQT : 200 The aims of this unit are to provide learners with extensive knowledge and understanding to demonstrate their influence of effective system management and operation. Learners will determine the core drivers for effective health and safety systems within an organisation, evaluating traditional and proactive safety management models, along with the importance of communication systems for the organisation. UNIT3- Factors Affecting Risk and Strategic Risk Intervention Reference No : A/618/8238 Credit : 20 || TQT : 200 This unit aims to develop learners' understanding of the principles of implementing and maintaining a sensible risk management programme. Learners will also gain knowledge on how to assess health and safety risks within the organisation and develop appropriate risk control measures. UNIT4- Strategic Commitment to Health and Well-Being Reference No : F/618/8239 Credit : 20 || TQT : 200 This unit will explore strategies for securing commitment to improve occupational health and well-being. UNIT5- Sustainability and Ethics in Health and Safety Practice Reference No : T/618/8240 Credit : 20 || TQT : 200 The aim of the unit is to evaluate the influences the workplace has on the safety and health of workers and evaluate the evidence for creating an all-inclusive approach to improving safety, health and wellbeing at work. UNIT6- Advanced Research Methods Reference No : Y/618/8246 Credit : 20 || TQT : 200 The unit aim is to allow learners to develop key knowledge, understanding and skills relating to health and safety research and the theoretical and methodological problems that may be associated with the research. Learners will be able to cover key topics relating to research problem, conducting literature reviews, referencing, data collection and analysis techniques, and drawing conclusions from the analyzed data. This unit will enable learners to develop critical awareness of key research skills as researchers and/or independent health and safety practitioners. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.