10756 Office courses

Building a Professional Project Management Community How do you start building a PMO that is going to truly add value to an organisation and help it deliver even more successful projects? How can you build a project management community that collectively delivers? Through this presentation Peter Taylor will describe the foundations he has put in place at Kronos, a Workforce Management Solutions provider, to build a world-class project driven organisation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Recipes for Strategic and Agile Portfolio Management Sara Nunez is co-author of Organizational Project Management: Linking Strategy and Projects and a recognized PMO Leader in the 2014 AMA PM Handbook. In this presentation, she will show you how to take action and transform the portfolio management discipline in your PMO function, taking into account changes in the marketplace, digital business, and new regulations. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Project Management: The Intentional Profession 'To be is to do.' Project managers focus on the tools, techniques and effort it takes to 'do' well and deliver the change that mission demands. But we can also choose to 'do good,' and that is what providing our skills as pro bono services to our communities is all about. Like PMs, service-oriented Non-Profit Organizations struggle to deliver community services in a resource-constrained environment. PMs have mastered the skills needed to make things happen in these environments. With the 2015 Project Management Day of Service (PMDoS), two executives organized roughly 400 PMs to assist NPOs in defining and scoping nearly 100 projects - in one day! That is intent. That is engagement. That is meaningful project management. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

How to Navigate the Real-World Complexity to Drive Delivery Value for the Organization In today's uncertain and shifting global marketplace the project management profession is challenged to deliver consistent, positive results. Despite all the advancements in the PM industry, the failure rate continues to be high. The future of the PMO is 'less about the process and more about progress,' creating sustainable capability and adapting to continuous change. By supporting the implementation of strategic programs, Joanna Durand will share her experiences in defining the EPMO's role in driving delivery value for the organization. You will learn: How to position the EPMO in delivering organizational value How to define and build the core capabilities that support and sustain long-range strategic objectives How to leverage the EPMO to build the overall PMO maturity and achieve strategic objectives

Project Management: The Intentional Profession 'To be is to do.' Project managers focus on the tools, techniques and effort it takes to 'do' well and deliver the change that mission demands. But we can also choose to 'do good,' and that is what providing our skills as pro bono services to our communities is all about. Like PMs, service-oriented Non-Profit Organizations struggle to deliver community services in a resource-constrained environment. PMs have mastered the skills needed to make things happen in these environments. With the 2015 Project Management Day of Service (PMDoS), two executives organized roughly 400 PMs to assist NPOs in defining and scoping nearly 100 projects - in one day! That is intent. That is engagement. That is meaningful project management. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Course Overview: Materials Handling Safety Training   In today's industrial and warehouse environments, the efficient and safe handling of materials is paramount. The 'Materials Handling Safety Training' course is designed to equip participants with the knowledge and skills necessary to navigate various hazards and challenges associated with material handling operations. From loading docks to forklift operations, this comprehensive training program focuses on promoting a culture of safety and adherence to best practices.   Module 1: Introduction to Loading Dock Safety Equipment and Maintenance Understanding the importance of loading dock safety Identifying loading dock hazards Proper maintenance and inspection of loading dock equipment Safety protocols for loading and unloading procedures Module 2: Safe Forklift Operations and Hazardous Materials Handling Forklift operation fundamentals Pre-operation inspection and maintenance procedures Techniques for safe maneuvering and load handling Handling hazardous materials safely and responsibly Module 3: Fall Protection and Fire Safety Recognizing fall hazards in the workplace Implementing fall prevention measures and equipment Fire prevention and extinguishing techniques Emergency evacuation procedures Module 4: Material Handling and Traffic Management Efficient material handling techniques Traffic management in busy warehouse environments Pedestrian safety protocols Organizing and optimizing material flow for productivity and safety Module 5: Hazard Communication and Security Awareness Understanding chemical hazards and safety data sheets Proper labeling and storage of hazardous materials Recognizing and reporting security threats Protocols for handling suspicious packages or activities Module 6: Incident Reporting and Safety Culture Importance of incident reporting and investigation Procedures for documenting and reporting accidents or near misses Promoting a culture of safety and accountability in the workplace Continuous improvement and feedback mechanisms for enhancing safety practices   Course Format: Each module consists of interactive presentations, case studies, and practical exercises. Participants will have access to online resources and materials for further learning. Assessments and quizzes will be conducted to ensure understanding and retention of key concepts. Experienced instructors will be available for guidance and clarification throughout the course.   Who Should Attend: Warehouse workers Material handlers Forklift operators Safety officers Supervisors and managers overseeing material handling operations   By completing this course, participants will not only enhance their own safety awareness but also contribute to creating a safer and more efficient work environment for themselves and their colleagues. Course Curriculum Module 1 Introduction to Loading Dock Safety Equipment and Maintenance Introduction to Loading Dock Safety Equipment and Maintenance 00:00 Module 2 Safe Forklift Operations and Hazardous Materials Handling Safe Forklift Operations and Hazardous Materials Handling 00:00 Module 3 Fall Protection and Fire Safety Fall Protection and Fire Safety 00:00 Module 4 Material Handling and Traffic Management Material Handling and Traffic Management 00:00 Module 5 Hazard Communication and Security Awareness Hazard Communication and Security Awareness 00:00 Module 6 Incident Reporting and Safety Culture Incident Reporting and Safety Culture 00:00

🌐 Safety's Top 10 Causes of Workplace Injury Online Training   Welcome to a comprehensive online training program designed to empower individuals and organizations with the knowledge and skills necessary to create a safer work environment. Our course, 'Safety's Top 10 Causes of Workplace Injury,' addresses key aspects of workplace safety through a series of engaging and informative modules.   🛑 Module 1: Introduction to Workplace Safety and Risk Assessment Gain a foundational understanding of workplace safety principles. Learn effective risk assessment techniques to identify potential hazards. Develop skills to proactively mitigate risks and create a safer work environment.   🔒 Module 2: Safety Training and Hazard Controls Explore the importance of ongoing safety training for employees. Learn effective hazard control measures to prevent accidents. Develop strategies to implement and maintain a robust safety training program.   🛠️ Module 3: Safe Work Practices and Hazard Communication Understand the significance of safe work practices in preventing injuries. Learn how to communicate hazards effectively within the workplace. Implement best practices for hazard communication to foster a culture of safety.   ️ Module 4: Machine and Equipment Safety Ergonomics Explore the fundamentals of machine and equipment safety. Understand ergonomic principles to enhance workplace comfort and safety. Implement practical measures to ensure the safe use of machinery and equipment.   Module 5: Electrical Safety and Incident Investigation Gain insights into electrical safety protocols and guidelines. Learn effective incident investigation techniques. Develop skills to prevent and respond to electrical incidents in the workplace.   👷 Module 6: Personal Protective Equipment and Emergency Preparedness Understand the importance of personal protective equipment (PPE). Learn how to select, use, and maintain PPE for different scenarios. Develop emergency preparedness plans to ensure a swift and effective response.   🌟 Why Choose Our Course: Expertly curated content by industry professionals. Interactive and engaging learning experience. Practical insights and real-world examples. Flexibility with self-paced learning.   💼 Who Should Enroll: Safety officers and managers HR professionals Workers and employees Anyone committed to creating a safer workplace   🎓 Invest in Safety Today! Equip yourself and your team with the knowledge and skills needed to prevent workplace injuries. Enroll in 'Safety's Top 10 Causes of Workplace Injury Online Training' and contribute to a safer, more productive work environment. Your commitment to safety starts here! Course Curriculum Module 1- Introduction to Workplace Safety and Risk Assessment Introduction to Workplace Safety and Risk Assessment 00:00 Module 2- Safety Training and Hazard Controls Safety Training and Hazard Controls 00:00 Module 3- Safe Work Practices and Hazard Communication Safe Work Practices and Hazard Communication 00:00 Module 4- Machine and Equipment Safety Ergonomics Machine and Equipment Safety Ergonomics 00:00 Module 5- Electrical Safety and Incident Investigation Electrical Safety and Incident Investigation 00:00 Module 6- Personal Protective Equipment and Emergency Preparedness Personal Protective Equipment and Emergency Preparedness 00:00

🌐 Spill Prevention Control and Countermeasure Online Course   Are you prepared to safeguard your business against the environmental and regulatory consequences of spills? Our comprehensive 'Spill Prevention Control and Countermeasure (SPCC)' Online Course is designed to equip you with the knowledge and skills needed to prevent, respond to, and comply with spill prevention regulations.   📚 Course Overview:   Module 1: Introduction to SPCC and Regulatory Requirements Gain a solid foundation in SPCC principles. Understand regulatory frameworks and compliance requirements.   Module 2: Spill Prevention Best Practices and Response Procedures Learn industry best practices for minimizing spill risks. Master effective spill response procedures to mitigate potential damage.   Module 3: Employee Engagement and Recordkeeping for Regulatory Compliance Explore strategies to engage employees in SPCC. Understand the importance of accurate recordkeeping for regulatory compliance.   Module 4: SPCC Audits and Training for Emergency Response Personnel Develop skills in conducting SPCC audits. Provide specialized training for emergency response personnel.   Module 5: Engineering Considerations for Spill Prevention in Transportation Delve into engineering solutions for spill prevention. Address unique challenges in transportation and mobile storage.   Module 6: Summary and Final Assessment Summarize key concepts from each module. Test your knowledge with a comprehensive final assessment.   🔥 Course Highlights: Expert-Led Content: Learn from industry experts with extensive experience in spill prevention and regulatory compliance. Interactive Learning: Engage with real-world scenarios and practical exercises to enhance your understanding and application of SPCC principles. Convenient Online Access: Access the course materials anytime, anywhere, allowing you to learn at your own pace. Compliance Assurance: Stay ahead of regulatory changes with up-to-date content that reflects the latest industry standards and best practices.   🚀 Who Should Enroll: Environmental Health and Safety Professionals Facility Managers Emergency Response Personnel Engineers and Technicians Compliance Officers   Ensure your organization is well-prepared to handle spills and meet regulatory requirements. Enroll in our SPCC Online Course today and take a proactive step towards environmental stewardship and compliance. Don't wait; protect your business and the environment now! Course Curriculum Module 1- Introduction to Spill Prevention Control and Regulatory Requirements Introduction to Spill Prevention Control and Regulatory Requirements 00:00 Module 2- Spill Prevention Best Practices and Spill Response Procedures Spill Prevention Best Practices and Spill Response Procedures 00:00 Module 3- Employee Engagement in Spill Prevention and Recordkeeping for Regulatory Compliance Employee Engagement in Spill Prevention and Recordkeeping for Regulatory Compliance 00:00 Module 4- Spill Prevention Audits and Spill Prevention Training for Emergency Response Personnel Spill Prevention Audits and Spill Prevention Training for Emergency Response Personnel 00:00 Module 5- Engineering Considerations for Spill Prevention in Transportation and Mobile Storage Engineering Considerations for Spill Prevention in Transportation and Mobile Storage 00:00 Module 6- Summary and Final Assessment Summary and Final Assessment 00:00

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

Product Overview: COSHH Training Course   Course Title: COSHH Training - Control of Substances Hazardous to Health   Introduction: The COSHH Training course is designed to provide comprehensive knowledge and understanding of the Control of Substances Hazardous to Health (COSHH) regulations. These regulations are vital for ensuring the safety and well-being of employees who work with or around hazardous substances. This course equips participants with the necessary skills to identify, assess, and control risks associated with hazardous substances in the workplace.   Modules Overview: Module 1: Introduction to COSHH In this module, participants will gain a foundational understanding of the COSHH regulations, including its scope and legal requirements. Key topics covered include the definition of hazardous substances, responsibilities of employers and employees, and the importance of COSHH assessments. Module 2: Risk Assessment Module 2 focuses on the process of risk assessment in the context of COSHH. Participants will learn how to identify hazards, assess risks, and prioritize control measures. Practical techniques for conducting COSHH risk assessments will be discussed, along with the documentation and review processes involved. Module 3: Control Measures This module delves into the various control measures that can be implemented to minimize or eliminate exposure to hazardous substances. Participants will learn about engineering controls, administrative controls, and personal protective equipment (PPE). Case studies and real-world examples will be used to illustrate effective control measures in different workplace scenarios. Module 4: Emergency Procedures Module 4 covers the importance of emergency preparedness and response in dealing with incidents involving hazardous substances. Participants will learn how to recognize potential emergencies, evacuate safely, and implement emergency procedures. Training on the use of emergency equipment and communication protocols will also be provided. Module 5: Health Effects of Hazardous Substances The final module explores the health effects associated with exposure to hazardous substances. Participants will gain an understanding of the short-term and long-term health risks posed by different types of hazardous substances. Common symptoms of exposure and the importance of early detection and treatment will be discussed. Key Features: Interactive and engaging multimedia content. Practical exercises and case studies for hands-on learning. Quizzes and assessments to reinforce learning objectives. Expert instructors with extensive experience in occupational health and safety. Accessible anytime, anywhere via an online learning platform. Who Should Attend: The COSHH Training course is suitable for employees who work with or around hazardous substances, including but not limited to: Laboratory technicians Manufacturing workers Construction workers Healthcare professionals Facilities managers Health and safety officers Conclusion: With its comprehensive coverage of COSHH regulations and practical guidance on risk assessment, control measures, emergency procedures, and health effects, the COSHH Training course equips participants with the knowledge and skills needed to ensure a safe and healthy work environment in compliance with regulatory requirements. Course Curriculum Module 1_ Introduction to COSHH. Introduction to COSHH. 00:00 Module 2_ Risk Assessment. Risk Assessment. 00:00 Module 3_ Control Measures. Control Measures. 00:00 Module 4_ Emergency Procedures. Emergency Procedures. 00:00 Module 5_ Health Effects of Hazardous Substances. Health Effects of Hazardous Substances. 00:00