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7972 Office courses in Cardiff delivered On Demand

Python Coding for Beginners (Exam Included)

By Hudson

If you’re looking to start a career in Python coding, but don’t know where to begin, this might be for you. This course is aimed at absolute beginners that have never done any coding before. Early on in the course, you’ll learn what coding is, what certain types of languages are used for, specifically Python, and the types of careers available through learning Python.

Python Coding for Beginners (Exam Included)
Delivered Online On Demand
£954

Hand, Wrist & Finger Safety Training

By Compete High

👋 Discover Safety Excellence with Hand, Wrist & Finger Safety Training! 👐 Are you ready to prioritize safety in your workplace and safeguard the well-being of your team? Look no further than our comprehensive Hand, Wrist & Finger Safety Training course! 🛡️ With this engaging and informative text-based course, you'll gain essential knowledge and skills to prevent hand, wrist, and finger injuries in the workplace. From understanding ergonomic principles to mastering safe handling techniques, our course covers all aspects of hand safety to empower you and your team to work with confidence and peace of mind. 🌟   🔍 Why Hand, Wrist & Finger Safety Matters Did you know that hand, wrist, and finger injuries are among the most common workplace injuries reported each year? From minor cuts and bruises to serious fractures and sprains, these injuries can have a significant impact on productivity, morale, and even long-term health. By prioritizing hand safety, you not only protect your team from harm but also ensure the smooth operation of your business. 💼   Benefits of Taking Our Course Our Hand, Wrist & Finger Safety Training course offers a wide range of benefits for individuals and organizations alike: Enhanced Safety Awareness: Gain a deeper understanding of common hazards and risks associated with hand, wrist, and finger injuries, empowering you to recognize and mitigate potential dangers in the workplace. Improved Ergonomics: Learn ergonomic principles and best practices for optimizing hand, wrist, and finger health, reducing strain and fatigue associated with repetitive tasks and awkward postures. Effective Injury Prevention: Master safe handling techniques and proper use of personal protective equipment (PPE) to minimize the risk of accidents and injuries, promoting a culture of safety and accountability. Boosted Productivity: By minimizing the occurrence of hand-related injuries, you can keep your team healthy, motivated, and focused on their tasks, leading to increased productivity and efficiency in the workplace. Compliance with Regulations: Stay up-to-date with occupational health and safety regulations and standards, ensuring compliance with legal requirements and reducing the risk of costly fines and penalties. 🎓 Who is This For? Our Hand, Wrist & Finger Safety Training course is ideal for: Workers in Industrial Settings: From manufacturing plants to construction sites, anyone working with tools, machinery, or equipment can benefit from learning about hand safety. Office Professionals: Even in office environments, repetitive tasks such as typing or using computers can lead to hand and wrist strain. This course offers valuable insights for office workers too. Supervisors and Managers: Equip supervisors and managers with the knowledge and skills to promote a safe work environment and effectively communicate safety protocols to their teams.   🚀 Career Path Taking our Hand, Wrist & Finger Safety Training course can open doors to various career opportunities, including: Safety Coordinator/Manager: Become a safety leader in your organization, overseeing safety programs and initiatives to protect workers from injuries and accidents. Occupational Health Specialist: Specialize in preventing workplace injuries and promoting employee well-being through comprehensive health and safety strategies. Ergonomics Consultant: Help businesses optimize their work environments to prevent musculoskeletal disorders and enhance worker comfort and efficiency.   📚 FAQs (Frequently Asked Questions)   Q: Is this course suitable for beginners? A: Absolutely! Our Hand, Wrist & Finger Safety Training course is designed for individuals at all skill levels, from beginners to seasoned professionals. No prior knowledge or experience is required. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your pace of learning and the amount of time you dedicate to studying. On average, most learners complete the course within a few hours to a few days. Q: Is there a certification upon completion of the course? A: While our course does not offer formal certification, you will receive a certificate of completion that you can add to your professional portfolio or resume. Q: Can I access the course on mobile devices? A: Yes, our course platform is mobile-friendly, allowing you to access course materials and resources conveniently from your smartphone or tablet. Q: Is there ongoing support available after completing the course? A: Yes, we offer ongoing support to our learners through email, forums, and other communication channels. Our goal is to ensure that you have the resources and assistance you need to succeed in applying your newfound knowledge in real-world situations.   🌐 Enroll Now and Prioritize Safety in Your Workplace! Don't wait until an accident happens-take proactive steps to ensure the safety and well-being of yourself and your team. Enroll now in our Hand, Wrist & Finger Safety Training course and empower yourself with the knowledge and skills to prevent injuries and promote a culture of safety in your workplace. Your journey to safety excellence begins here! 👷‍️🛠️👷‍️ Course Curriculum Module 1 Introduction to Hand, Wrist & Finger Safety Introduction to Hand, Wrist & Finger Safety 00:00 Module 2 Hand and Finger Hazard Recognition Hand and Finger Hazard Recognition 00:00 Module 3 Personal Protective Equipment for Hand, Wrist & Finger Safety Personal Protective Equipment for Hand, Wrist & Finger Safety 00:00 Module 4 Safe Work Practices for Hand, Wrist & Finger Safety Safe Work Practices for Hand, Wrist & Finger Safety 00:00 Module 5 Hand and Finger Injury Prevention Hand and Finger Injury Prevention 00:00 Module 6 First Aid for Hand, Wrist & Finger Injuries First Aid for Hand, Wrist & Finger Injuries 00:00

Hand, Wrist & Finger Safety Training
Delivered Online On Demand6 hours
£25

Hospitality Management

By The Teachers Training

  The hospitality industry is one of the largest and fastest-growing industries in the world. It offers a wide range of career opportunities, from entry-level positions to senior management roles. If you're interested in a career in hospitality, then this online course is the perfect place to start. This course will teach you everything you need to know about the hospitality industry, from the different types of businesses to the skills and knowledge you'll need to be successful. You'll learn about customer service, food and beverage management, event planning, and more! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Hospitality Management Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology E-Hospitality and Technology 00:22:00

Hospitality Management
Delivered Online On Demand4 hours 28 minutes
£27.99

Bid Writing, Tender Writing & Presentation Skills - Advanced Diploma

4.5(3)

By Studyhub UK

In the dynamic landscape of UK business, mastering the art of bid writing is not just a skill; it's a strategic advantage. Recent Bid Writing challenges in the UK underscore the critical need for professionals who can craft compelling proposals that stand out in a competitive market. Our Advanced Diploma in Bid Writing, Tender Writing & Presentation Skills is a comprehensive online training programme designed to empower individuals with the expertise needed to excel in this demanding field. This Bid Writing, Tender Writing & Presentation Skills - Advanced Diploma Bundle Consists of the following Premium courses: Course 01: Mastering the Art of Bid Writing: Comprehensive Online Training Course 02: Communication Skills: Body of the Speech, Expressions & Body Movements Course 03: Public Speaking: Confident Delivery Skills Course 04: Effective CV Writing: Crafting Impressive Resumes Course 05: Presentation Skills: Engage Your Listeners Course 06: Agile Project Management Diploma Course 07: Basic English Spelling, Punctuation, and Grammar Course Course 08: Business English and Communication Skills Course 09: Microsoft Office course Course 10: Proofreading, Copywriting & Creative Writing Complete Course Course 11: Communication and Organisational Skills Course 12: Content Writing Course 13: Email Writing Training Course 14: Document Control for Project Management Course 15: Level 2 Diploma in Minute Taking Training Course 16: Admin Support Assistant Course 17: Workplace Performance Management Course 18: Purchasing & Procurement Course 19: Business Law Course 20: Self Esteem & Assertiveness 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Learning Outcomes: Upon completion of this Bid Writing, Tender Writing & Presentation Skills - Advanced Diploma bundle, you should be able to: Craft compelling bids with strategic and persuasive writing techniques. Master the art of confident public speaking and engaging presentations. Develop effective communication skills, including body language and expressions. Hone CV writing expertise for impressive self-presentation. Navigate agile project management principles for enhanced project success. Gain proficiency in minute-taking, document control, and admin support. This advanced diploma covers a spectrum of essential skills, from honing the art of bid writing to refining presentation and communication abilities. Delve into effective CV writing, master public speaking, and enhance your communication and organisational skills. With additional courses in project management, business law, and workplace performance management, this programme ensures a well-rounded skill set. Equip yourself with the tools needed to thrive in bid writing and beyond. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Bid Writers Project Managers Communication Professionals Procurement Specialists Administrative Support Personnel Individuals seeking comprehensive business and project management skills Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Bid Writing, Tender Writing & Presentation Skills course, all you need is - A smart device A secure internet connection And a keen interest in Bid Writing, Tender Writing & Presentation Skills Career path Bid Writer (•35,000 - •45,000) Project Manager (•40,000 - •60,000) Communication Specialist (•30,000 - •40,000) Procurement Officer (•35,000 - •45,000) Administrative Support Manager (•25,000 - •35,000) Business Analyst (•35,000 - •50,000) Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Bid Writing, Tender Writing & Presentation Skills - Advanced Diploma
Delivered Online On Demand7 days
£289

Cleaning Business Management

4.8(9)

By Skill Up

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Cleaning Business Management
Delivered Online On Demand9 hours 32 minutes
£25

Business Etiquette & Professionalism

4.8(9)

By Skill Up

Looking for a top-notch online course to master workplace professionalism? We are here to help. Our expert-designed Business

Business Etiquette & Professionalism
Delivered Online On Demand2 hours 26 minutes
£25

Translation Freelance Translator: Launching a Career in Translation

4.5(3)

By Studyhub UK

Embark on an enlightening journey with 'Translation Freelance Translator: Launching a Career in Translation'. Dive deep into the mesmerising world of translation and glean insights into the nuances of freelancing. With meticulously crafted modules, this course offers a comprehensive guide, from initiating your translation tasks to mastering the art of client acquisition. Discover the paramount importance of professional ethics, and explore tools that ensure top-tier work quality. Furthermore, immerse yourself in proven tips and tricks, enhancing your proficiency as a translator from the comfort of your home office. Learning Outcomes Understand the foundational aspects of translation and its diverse applications. Gain knowledge about the intricacies of freelancing and building a robust translator profile. Acquire the skills necessary for effective client management and successful marketing strategies. Learn the use and benefits of CAT tools in enhancing translation quality. Develop a comprehensive understanding of maintaining work quality and abiding by professional ethics. Why buy this Translation Freelance Translator: Launching a Career in Translation? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Translation Freelance Translator: Launching a Career in Translation there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Translation Freelance Translator: Launching a Career in Translation course for? Individuals keen on transitioning to a freelance translation career. Students of linguistics desiring to monetise their skills. Home-based professionals searching for a promising remote career. Marketers aiming to expand their services with translation. Entrepreneurs considering launching a translation agency. Prerequisites This Translation Freelance Translator: Launching a Career in Translation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Translation Freelance Translator: Launching a Career in Translation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Freelance Translator: £25,000 - £45,000 Translation Project Manager: £30,000 - £50,000 Localisation Specialist: £28,000 - £48,000 Technical Translator: £29,000 - £49,000 Interpreter: £27,000 - £47,000 Subtitler: £26,000 - £46,000 Course Curriculum Module 01: An Overview of Translation An Overview of Translation 00:11:00 Module 02 Introduction to Freelancing Introduction to Freelancing 00:07:00 Module 03: Introduction to Freelance Translator Introduction to Freelance Translator 00:09:00 Module 04: Activities Before Getting Started Activities Before Getting Started 00:06:00 Module 05: Finding Clients Finding Clients 00:08:00 Module 06: Managing the Work Managing the Work 00:07:00 Module 07: Marketing Marketing 00:07:00 Module 08: CAT Tools in Translation CAT Tools in Translation 00:09:00 Module 09: Getting Paid for The Work Getting Paid for The Work 00:07:00 Module 10: Setting Up Home Office Setting Up Home Office 00:07:00 Module 11: Professional Ethics of Freelance Translators Professional Ethics of Freelance Translators 00:07:00 Module 12: Ensuring Quality Ensuring Quality 00:08:00 Module 13: Other Tips and Tricks to Keep in Mind Other Tips and Tricks to Keep in Mind 00:08:00

Translation Freelance Translator: Launching a Career in Translation
Delivered Online On Demand1 hour 41 minutes
£10.99

Hospitality and Catering - Level 3

4.5(3)

By Studyhub UK

Immerse yourself in the dynamic and ever-evolving world of hospitality with our Hospitality and Catering - Level 3 course. Dive deep into the intricate processes behind every hotel lobby and bustling kitchen. From an insightful peek into hotel industry operations to mastering the art of quality service management, this course encompasses every sector facet. Moreover, as technology continues to mould industries, get a glimpse of how e-hospitality changes the game. If you've ever dreamt of making your mark in this vibrant industry, this meticulously crafted course will be your guiding star. Learning Outcomes: Understand the core concepts of hospitality management and its application in the real world. Gain insight into the hospitality sector's recruitment, selection, development, and training processes. Master the operations of the front office, housekeeping, and food & beverage departments. Grasp the intricacies of marketing strategies specifically tailored to travel and tourism businesses. Acquire knowledge in managing customer satisfaction and explore the role of technology in the hospitality industry. Why buy this Hospitality and Catering - Level 3? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Hospitality and Catering - Level 3 you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals looking to kick-start their career in the hospitality sector. Those curious about hotel operations from the front desk to the back kitchen. Aspiring managers aiming to lead teams in hospitality settings. Marketing enthusiasts keen to explore the travel and tourism segment. Tech-savvy individuals interested in understanding e-hospitality. Prerequisites This Hospitality and Catering - Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Hotel Manager: £35,000 - £50,000 per annum Front Office Manager: £25,000 - £35,000 per annum Food and Beverage Manager: £30,000 - £40,000 per annum Housekeeping Manager: £25,000 - £35,000 per annum Travel and Tourism Marketer: £30,000 - £45,000 per annum E-Hospitality Specialist: £35,000 - £55,000 per annum   Course Curriculum Hospitality and Catering - Level 3 Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:20:00 Module 12: E-Hospitality and Technology 00:22:00 Mock Exam Mock Exam - Hospitality and Catering - Level 3 00:20:00 Final Exam Final Exam - Hospitality and Catering - Level 3 00:20:00

Hospitality and Catering - Level 3
Delivered Online On Demand5 hours 5 minutes
£10.99

Hospitality and Catering - Food Safety Level 3

4.9(27)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to Hospitality and Catering - Food Safety Level 3 including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Learn how to prepare, store, handle and serve food to the highest industry hygiene and safety standards. Aimed at hospitality and catering professionals, this course will give you an in-depth understanding of all aspects of food safety management. In this course, you will learn how to maintain the highest levels of safety and hygiene in the workplace in compliance with UK food safety regulations. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Hospitality and Catering - Food Safety Level 3 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Hospitality and Catering - Food Safety Level 3 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Hospitality and Catering - Food Safety Level 3 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Hospitality and Catering - Food Safety Level 3: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this Hospitality and Catering - Food Safety Level 3? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum ***Hospitality and Catering - Food Safety Level 3*** Module 01: Introduction Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Hospitality and Catering - Food Safety Level 3. It is available to all students, of all academic backgrounds. Requirements Our Hospitality and Catering - Food Safety Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.

Hospitality and Catering - Food Safety Level 3
Delivered Online On Demand
£53

Telephone Skills Training

4.7(160)

By Janets

Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Telephone Skills Training
Delivered Online On Demand3 days
£25