1571 Office courses in Cardiff delivered Live Online

Duration 4 Days 24 CPD hours This course is intended for The information protection administrator translates an organization?s risk and compliance requirements into technical implementation. They are responsible for implementing and managing solutions for content classification, data loss prevention (DLP), information protection, data lifecycle management, records management, privacy, risk, and compliance. They also work with other roles that are responsible for governance, data, and security to evaluate and develop policies to address an organization's risk reduction and compliance goals. This role assists workload administrators, business application owners, human resources departments, and legal stakeholders to implement technology solutions that support the necessary policies and controls. Learn how to protect information in your Microsoft 365 deployment. This course focuses on data lifecycle management and information protection and compliance within your organization. The course covers implementation of data loss prevention policies, sensitive information types, sensitivity labels, data retention policies, Microsoft Purview Message Encryption, audit, eDiscovery, and insider risk among other related topics. The course helps learners prepare for the Microsoft Information Protection Administrator exam (SC-400). Prerequisites Foundational knowledge of Microsoft security and compliance technologies. Basic knowledge of information protection concepts. Understanding of cloud computing concepts. Understanding of Microsoft 365 products and services. 1 - Introduction to information protection and data lifecycle management in Microsoft Purview Know your data Protect your data Prevent data loss Govern your data 2 - Classify data for protection and governance Data classification overview Classify data using sensitive information types Classify data using trainable classifiers Review sensitive information and label usage Explore labeled and sensitive content Understand activities related to your data 3 - Create and manage sensitive information types Compare built-in versus custom sensitive information types Create and manage custom sensitive information types Describe custom sensitive information types with exact data match Implement document fingerprinting Create keyword dictionary 4 - Understand Microsoft 365 encryption Learn how Microsoft 365 data is encrypted at rest Understand service encryption in Microsoft Purview Explore customer key management using Customer Key Learn how data is encrypted in-transit 5 - Deploy Microsoft Purview Message Encryption Implement Microsoft Purview Message Encryption Implement Microsoft Purview Advanced Message Encryption Use Microsoft Purview Message Encryption templates in mail flow rules 6 - Protect information in Microsoft Purview Information protection overview Configure sensitivity labels Configure sensitivity label policies Configure auto-labeling policies Manage, monitor, and remediate information protection 7 - Apply and manage sensitivity labels Apply sensitivity labels to Microsoft Teams, Microsoft 365 groups, and SharePoint sites Plan on-premises labeling Configure on-premises labeling for the Unified Labeling Scanner Apply protections and restrictions to email and files Monitor label performance using label analytics 8 - Prevent data loss in Microsoft Purview Data loss prevention overview Identify content to protect Define policy settings for your DLP policy Test and create your DLP policy Prepare Endpoint DLP Manage DLP alerts in the Microsoft Purview compliance portal View data loss prevention reports Implement the Microsoft Purview Extension 9 - Configure DLP policies for Microsoft Defender for Cloud Apps and Power Platform Configure data loss prevention policies for Power Platform Integrate data loss prevention in Microsoft Defender for Cloud Apps Configure policies in Microsoft Defender for Cloud Apps Manage data loss prevention violations in Microsoft Defender for Cloud Apps 10 - Manage data loss prevention policies and reports in Microsoft 365 Configure data loss prevention for policy precedence Implement data loss prevention policies in test mode Explain data loss prevention reporting capabilities Manage permissions for data loss prevention reports Manage and respond to data loss prevention policy violations 11 - Manage the data lifecycle in Microsoft Purview Data Lifecycle Management overview Configure retention policies Configure retention labels Configure manual retention label policies Configure auto-apply retention label policies Import data for Data Lifecycle Management Manage, monitor, and remediate Data Lifecycle Management 12 - Manage data retention in Microsoft 365 workloads Explain retention in Exchange Online Explain retention in SharePoint Online and OneDrive Explain retention in Microsoft Yammer Activate archive mailboxes in Microsoft Exchange Apply mailbox holds in Microsoft Exchange Recover content in Microsoft Exchange 13 - Manage records in Microsoft Purview Records management overview Import a file plan Configure retention labels Configure event driven retention Manage, monitor, and remediate records 14 - Explore compliance in Microsoft 365 Plan for security and compliance in Microsoft 365 Plan your beginning compliance tasks in Microsoft Purview Manage your compliance requirements with Compliance Manager Examine the Compliance Manager dashboard Analyze the Microsoft Compliance score 15 - Search for content in the Microsoft Purview compliance portal Explore Microsoft Purview eDiscovery solutions Create a content search View the search results and statistics Export the search results and search report Configure search permissions filtering Search for and delete email messages 16 - Manage Microsoft Purview eDiscovery (Standard) Explore Microsoft Purview eDiscovery solutions Implement Microsoft Purview eDiscovery (Standard) Create eDiscovery holds Search for content in a case Export content from a case Close, reopen, and delete a case 17 - Manage Microsoft Purview eDiscovery (Premium) Explore Microsoft Purview eDiscovery (Premium) Implement Microsoft Purview eDiscovery (Premium) Create and manage an eDiscovery (Premium) case Manage custodians and non-custodial data sources Analyze case content 18 - Manage Microsoft Purview Audit (Standard) Explore Microsoft Purview Audit solutions Implement Microsoft Purview Audit (Standard) Search the audit log Export, configure, and view audit log records Use audit log searching to investigate common support issues 19 - Prepare Microsoft Purview Communication Compliance Plan for communication compliance Identify and resolve communication compliance workflow Case study--Configure an offensive language policy Investigate and remediate communication compliance alerts 20 - Manage insider risk in Microsoft Purview Insider risk management overview Create and manage insider risk policies Investigate insider risk alerts Take action on insider risk alerts through cases Manage insider risk management forensic evidence Create insider risk management notice templates 21 - Implement Microsoft Purview Information Barriers Explore Microsoft Purview Information Barriers Configure information barriers in Microsoft Purview Examine information barriers in Microsoft Teams Examine information barriers in OneDrive Examine information barriers in SharePoint 22 - Manage regulatory and privacy requirements with Microsoft Priva Create and manage risk management policies Investigate and remediate risk management alerts Create rights requests Manage data estimate and retrieval for rights requests Review data from rights requests Get reports from rights requests 23 - Implement privileged access management Case study--Implementing privileged access management 24 - Manage Customer Lockbox Manage Customer Lockbox requests

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

QA Level 2 Award In Food Safety For Retail (RQF) Face to Face: Full day course Virtual Classroom: Spread over 3 sessions of 2½ hr duration Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely Recommended by HSE and Environmental Health Officers (EHO's) Course Contents: The Importance of Food Safety Food Safety Laws Legal Responsibilities of Food Handlers Types of Contamination and the Associated Risks Bacteriology Food Poisoning Foodborne Illnesses An Introduction to Hazard Analysis and Critical Control Points (HACCP) Personal Hygiene Work Flow, Work Surfaces and Equipment Cleaning and Disinfection Waste Disposal Pest Control Safe Food Handling Practices including Time and Temperature Controls Preparation Cooking and Reheating Chilling Cooling Thawing Hot holding Displaying food Core temperatures Food Preservation Storage Stock Control Procedures Benefits of this course: Businesses have a duty to their customers to produce food that is safe for consumption. There are one million cases of food poisoning in the UK each year. More than 6,000 are admitted to hospital. In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116. Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out. EU and UK regulations state that all food handlers must receive appropriate training in food safety practices relevant to their duties. The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’. Our QA Level 2 Award in Food Safety in Catering (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry, and complies with the training regulations.

Duration 1 Days 6 CPD hours This course is intended for To ensure success, students will need to be familiar with using personal computers and should have experience using a keyboard and mouse. Students should also be comfortable working in the Windows environment and be able to manage information on their computers. Overview Upon successful completion of this course, you will be able to create and develop Excel worksheets and workbooks in order to work with and analyse the data that is critical to the success of your organisation. This course is intended for those who wish to gain the foundational understanding of Excel that is necessary to create and work with electronic spreadsheets. Excel can help you organise, calculate, analyse, revise, update, and present your data. Getting Started with Excel Navigate the Excel User Interface Use Excel Commands Create and Save a Basic Workbook Enter and Edit Cell Data Fill Cells with Series of Data (AutoFill and Flash Fill) Use Excel Help Performing Calculations Create Worksheet Formulas Insert Functions and use Autocomplete Reuse Formulas and Functions Create an Absolute Reference Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows Move and Copy Data between Cells Search for and Replace Data Use Spellcheck and Proofing Formatting a Worksheet Apply Text Formats Apply Number Formats Align Cell Contents Apply and Copy Cell Styles Apply Basic Conditional Formatting Printing Workbooks Preview and Print a Workbook Controlling Page Layout Adding Headers and Footers Set Print Titles and Print Ranges Managing Workbooks Manage Worksheets Insert and Delete Worksheets Manage Workbook and Worksheet Views Manage Workbook Properties

Duration 1 Days 6 CPD hours This course is intended for The Power BI in a Day course is designed for beginners and intermediate users of Power BI. Overview #NAME? Students will discover the full capabilities of Power BI in a one-day, hands-on workshop. Please Note: This workshop is primarily self-directed and students will work at their own pace while having access to an instructor for questions. 1 - Accessing & Preparing data Data Set Power BI Desktop Power BI Desktop ? Accessing Data Power BI Desktop ? Data Preparation 2 - Data Modeling and Exploration Power BI Desktop ? Data Modeling and Exploration Power BI Desktop ? Data Exploration Continued References 3 - Data Visualization Power BI Desktop Power BI Desktop ? Data Visualization References 4 - Publishing & Accessing Reports Power BI Desktop ? Creating Mobile View Power BI Service Power BI Service ? Publishing Report Power BI Mobile ? Accessing Report on Mobile Device Power BI Service ? Collaboration and Distribution References 5 - Dashboard and Collaboration Power BI Service Building Dashboard References Additional course details: Nexus Humans Power BI: Dashboard in a Day training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Power BI: Dashboard in a Day course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

QA Level 2 Award In Food Safety For Manufacturing (RQF) Face to Face: Full day course Virtual Classroom: Spread over 3 sessions of 2½hr duration Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely Recommended by HSE and Environmental Health Officers (EHO's) Course Contents: The Importance of Food Safety Food Safety Laws Legal Responsibilities of Food Handlers Types of Contamination and the Associated Risks Bacteriology Food Poisoning Foodborne Illnesses An Introduction to Hazard Analysis and Critical Control Points (HACCP) Personal Hygiene Work Flow, Work Surfaces and Equipment Cleaning and Disinfection Waste Disposal Pest Control Safe Food Handling Practices including Time and Temperature Controls Preparation Cooking and Reheating Chilling Cooling Thawing Hot holding Displaying food Core temperatures Food Preservation Storage Stock Control Procedures Benefits of this course: Businesses have a duty to their customers to produce food that is safe for consumption. There are one million cases of food poisoning in the UK each year. More than 6,000 are admitted to hospital. In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116. Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out. EU and UK regulations state that all food handlers must receive appropriate training in food safety practices relevant to their duties. The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’. Our QA Level 2 Award in Food Safety in Catering (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry, and complies with the training regulations. Accredited, Ofqual regulated qualification: Our Food Safety For Manufacturing training course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Food safety For Manufacturing certificate fulfils the legal requirements and is a very good way to make sure your employees are trained in Food Safety. The Ofqual Register number for this course is 603/2592/6

QA Level 2 Award In Food Safety In Catering (RQF) Face to Face: Full day course Virtual Classroom: Spread over 3 sessions of 2½ hr duration Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely Recommended by HSE and Environmental Health Officers (EHO's) Course Contents: The Importance of Food Safety Food Safety Laws Legal Responsibilities of Food Handlers Types of Contamination and the Associated Risks Bacteriology Food Poisoning Foodborne Illnesses An Introduction to Hazard Analysis and Critical Control Points (HACCP) Personal Hygiene Work Flow, Work Surfaces and Equipment Cleaning and Disinfection Waste Disposal Pest Control Safe Food Handling Practices including Time and Temperature Controls Preparation Cooking and Reheating Chilling Cooling Thawing Hot holding Displaying food Core temperatures Food Preservation Storage Stock Control Procedures Benefits of this course: Businesses have a duty to their customers to produce food that is safe for consumption. There are one million cases of food poisoning in the UK each year. More than 6,000 are admitted to hospital. In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116. Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out. EU and UK regulations state that all food handlers must receive appropriate training in food safety practices relevant to their duties. The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’. Our QA Level 2 Award in Food Safety in Catering (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry, and complies with the training regulations. Accredited, Ofqual regulated qualification Our Food Safety in Catering training course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Food safety in Catering certificate fulfils the legal requirements and is a very good way to make sure your employees are trained in Food Safety. The Ofqual Register number for this course is 603/2594/X

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Duration 2 Days 12 CPD hours This course is intended for First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2015, 2016 or 2018. Overview Upon completion of this course, students will be able to work with memorized transactions, customize forms, work with credit card, fixed asset, and long-term liability accounts, work with and customize reports, create graphs, track and pay sales tax, and understand how to prepare to use payroll with QuickBooks. From reporting to automating tasks, working with more advanced features and accounts, this course moves beyond the basics and enables students to work with more advanced features in QuickBooks. Memorizing Transactions Entering a New Memorized Transaction Editing a Memorized Transaction Deleting a Memorized Transaction Grouping Memorized Transactions Using a Memorized Transaction Printing the Memorized Transaction List Customizing Forms Creating a Custom Template Modifying a Template Printing Forms Using Other QuickBooks Accounts Other QuickBooks Account Types Working with Credit Card Transactions Working with Fixed Assets Working with Long-Term Liability Accounts Using the Loan Manager Creating Reports Working with QuickReports Working with Preset Reports Sharing Reports Exporting Reports to Microsoft Excel Printing Reports Creating Graphs Creating QuickInsight Graphs Using QuickZoom with Graphs Working with the Sales Graph Customizing Graphs Printing Graphs Tracking and Paying Sales Tax Using Sales Tax in QuickBooks Setting Up Tax Rates and Agencies Indicating Who and What Gets Taxed Applying Tax to Each Sale Determining What You Owe Paying Your Tax Agencies Preparing Payroll with QuickBooks Using Payroll Tracking Setting Up for Payroll Setting Up Employee Payroll Information Setting Up a Payroll Schedule Writing a Payroll Check Printing Paycheck Stubs Tracking Your Tax Liabilities Paying Payroll Taxes Preparing Payroll Tax Forms Using Online Banking Setting Up an Internet Connection Setting Up Bank Feeds for Accounts Viewing, Downloading, and Adding Online Transactions Creating Online Payments Transferring Funds Online Canceling Online Payments Managing Company Files Using QuickBooks in Multi-user Mode Setting Up Users and Passwords Setting a Closing Date Sharing Files with an Accountant Updating QuickBooks Backing Up and Restoring a Company File Condensing a Company File Estimating, Time Tracking, and Job Costing Creating Job Estimates Creating an Invoice from an Estimate Displaying Reports for Estimates Updating the Job Status Tracking Time Displaying Reports for Time Tracking Tracking Vehicle Mileage Displaying Vehicle Mileage Reports Displaying Other Job Reports Writing Letters Using the Letters and Envelopes Wizard Customizing Letter Templates

Duration 1 Days 6 CPD hours This course is intended for Candidates for this exam are users who aspire to improve productivity by automating business processes, analyzing data to produce business insights, and acting more effectively by creating simple app experiences. Overview After completing this course, you will be able to: Describe Microsoft Power Platform components Describe Microsoft Dataverse and connectors Describe cross-cloud scenarios across M365, Dynamics 365, Microsoft Azure and 3rd party services Identify benefits and capabilities of Microsoft Power Platform Identify the basic functionality and business value Microsoft Power Platform components Implement simple solutions with Power Apps, Power Automate, and Power BI Learn the business value and product capabilities of Microsoft Power Platform. Create simple Power Apps, connect data with Dataverse, build a Power BI Dashboard, and automate processes with Power Automate. Module 1: Introduction to Microsoft Power Platform Identify when to use each Microsoft Power Platform component application to create business solution Learn the value of using Microsoft Power Platform to create business solutions Learn the components and features of Microsoft Power Platform Module 2: Introduction to Microsoft Dataverse Microsoft Dataverse Overview Module 3: Get Started with Power Apps Introduction to Power Apps How to build a canvas app How to build a model-driven app Module 4: Get Started with Power Automate Power Automate Overview How to Build an Automated Solution Module 5: Get Started with Power BI Power BI Overview How to Build a Simple Dashboard Module 6: Introduction to Power Virtual Agents Power Virtual Agents overview Additional course details: Nexus Humans PL-900T00 Microsoft Power Platform Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PL-900T00 Microsoft Power Platform Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.