3939 Office Skills courses

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail Workplace Attendant Console and One-X Attendant Console One-X Portal and Video Soft phone / One X Communicator One-X Mobile/ Preferred Mobile IX Workplaces and Mobile App Agent and CMS Supervisor ASA – Avaya Site Administrator Tool AACC Administrator, Supervisor and Agent

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail One X Communicator One-X Mobile IX Workplace Desktop and Mobile App Web Conferencing Collaboration System Administration Training up to Release 11 Voicemail Pro Administration Training ACCS Agent, Supervisor and Administration Training XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

78, 79, 88 and 99 series Handsets & Voicemail Cisco Call Manager (CCM) & Self Care Portal Jabber WebEx Meetings WebEx Training Centre WebEx Events Centre Attendant Console Standard and Advanced Console (ARC) UCCX/UCCE and Finesse Agent & Supervisor CUIC Reporting

All i-series handsets & 90 series handsets and Voicemail UCE/UCS Softphone UCE/UCS Mobile Apps iOS & Android iPECS ONE Softphone & Mobile Apps iOS & Android Phonelink User Web Portals (Cloud and UCP) Cloud Manager Web Portal/UCP Admin tool Cloud and UCP Attendant Consoles iCalls (Tollring) Call Centre product

Powerful 1-hour Python workshop course understand Python Basics. Practical. Instructor-led. Online. Learn to code a Password Validator in 1 hour. 

Overview This comprehensive course on Math Tricks & Shortcuts will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Math Tricks & Shortcuts comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Math Tricks & Shortcuts. It is available to all students, of all academic backgrounds. Requirements Our Math Tricks & Shortcuts is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 15 sections • 90 lectures • 14:24:00 total length •Lecture 1 Introduction: 00:02:00 •Lecture 2 Lines and Angles (Basics): 00:07:00 •Lecture 3 Parallel lines (Basics): 00:06:00 •Lecture 4 Practice Problems 1 (Lines and Angles): 00:06:00 •Lecture 5 Triangles (Basics): 00:11:00 •Lecture 6 Practice Problems 2 (angle sum and exterior angle Property): 00:10:00 •Lecture 7 Pythagoras Theorem: 00:13:00 •Lecture 8 Inequalities in Triangles: 00:06:00 •Lecture 9 Sine and Cosine Rule: 00:12:00 •Lecture 10 Median, Altitude, Angle bisector: 00:06:00 •Lecture 11 Practice Problems 3: 00:11:00 •Lecture 12 Properties of Medians: 00:09:00 •Lecture 13 Practice Problems 4: 00:07:00 •Lecture 14 Properties of Equilateral Triangles: 00:04:00 •Lecture 15 Some special Quadrilaterals: 00:08:00 •Lecture 16 Polygons-interior angles, diagonals etc.: 00:08:00 •Lecture 17 Angle Bisector Theorem: 00:07:00 •Lecture 18 Congruent Triangles: 00:06:00 •Lecture 19 Similar Triangles: 00:14:00 •Lecture 20 Practice Problems 5: 00:10:00 •Lecture 21 Circle: 00:10:00 •Lecture 22 Cyclic Quadrilateral _ Tangent to circle: 00:07:00 •Lecture 23 Areas of Parallelogram & Triangle 1: 00:10:00 •Lecture 24 Areas of Parallelogram _ Triangle 2: 00:10:00 •Lecture 25 Practice Problems based on Areas 1: 00:05:00 •Lecture 26 Practice Problems based on Areas 2: 00:12:00 •Lecture 27 Mensuration Formulae: 00:07:00 •Lecture 28 Practice problems on 2-d figures: 00:11:00 •Lecture 29 Assignment (Video) on 2 - d figure: 00:02:00 •Lecture 30 Areas related to the circle: 00:06:00 •Lecture 31 Practice questions on areas related to circle: 00:10:00 •Practice Test (Geometry): 00:02:00 •Lecture 32 What is Unit Digit: 00:04:00 •Lecture 33 How to find unit digit of numbers with exponents: 00:10:00 •Lecture 34 Practice Problems based on Unit Digit: 00:08:00 •Lecture 35 Simplifications based on Percentages: 00:11:00 •Lecture 36 Simplification based on Exponents: 00:12:00 •Lecture 37 Fastest method of finding square roots: 00:12:00 •Lecture 38 Fastest method of finding cube roots: 00:03:00 •Lecture 39 Simplification based on square and cube roots: 00:16:00 •Lecture 40 Simplification Problems: 00:26:00 •Lecture 41 Simplification problems Type 1: 00:08:00 •Lecture 42 Simplification problems Type 2: 00:08:00 •Lecture 43 Simplification problems Type 3: 00:08:00 •Lecture 44 Simplification problems Type 4: 00:07:00 •Lecture 45 Finding smallest and greatest from difficult exponents: 00:08:00 •Lecture 46 What is Digital sum: 00:05:00 •Lecture 47 How to apply Digital sum technique in different operations: 00:14:00 •Lecture 48 Simplification problems using Digital sum -1: 00:07:00 •Lecture 49 Simplification problems using Digital sum -2: 00:06:00 •Lecture 50 Resources download 1: 00:48:00 •Lecture 51 Problems based on persons, days, work and hours: 00:12:00 •Lecture 52 Short cut formulas for most common problems: 00:11:00 •Lecture 53 Problems based on Two Persons: 00:06:00 •Lecture 54 Problems based on three Persons: 00:10:00 •Lecture 55 Based on Efficiency: 00:13:00 •Lecture 56 Complex problems on Efficiency: 00:10:00 •Lecture 57 Fraction of work: 00:07:00 •Lecture 58 Leaving and Joining - 1: 00:06:00 •Lecture 59 Leaving and Joining - 2: 00:08:00 •Lecture 60 Men, women and boys: 00:05:00 •Lecture 61 Work and wages: 00:11:00 •Lecture 62 Resources download 1: 00:20:00 •Lecture 63 Basics of pipes and cisterns: 00:06:00 •Lecture 64 Pipes and cisterns - Type 1: 00:07:00 •Lecture 65 Pipes and cisterns - Type 2: 00:04:00 •Lecture 66 Pipes and cisterns - Type 3: 00:07:00 •Lecture 67 Pipes and cisterns - Type 4: 00:06:00 •Lecture 68 Pipes and cisterns - Type5: 00:05:00 •Lecture 69 Speed, Distance and Time Resources download: 00:32:00 •Lecture 70 Basic Concepts and simple problems: 00:10:00 •Lecture 71 Problems based on average speed: 00:07:00 •Lecture 72 Problems of finding Distance: 00:13:00 •Lecture 73 Practice Problems 1: 00:10:00 •Lecture 74 Practice Problems 2: 00:08:00 •Lecture 75 Practice Problems 3: 00:07:00 •Lecture 76 Boats and Streams: 00:18:00 •Lecture 77 Basics of Boats and streams: 00:10:00 •Lecture 78 Finding speed of boat or stream: 00:13:00 •Lecture 79 Problems based on finding Distance: 00:06:00 •Lecture 80 Latest Problems on Boat and cisterns: 00:11:00 •Lecture 81 Percentage Basics 1: 00:10:00 •Lecture 82 Percentage Basics 2: 00:04:00 •Lecture 83 Fractional Values of Percentages: 00:09:00 •Lecture 84 Simplification using fractional values of Percentages-1: 00:06:00 •Lecture 85 Simplification problems of Percentage 2: 00:05:00 •Lecture 86 Article for Resources: 00:24:00 •Lecture 87 Problems based on Marks in examination: 00:15:00 •Lecture 88 Problems based on Price and Quantity 1: 00:08:00 •Lecture 89 Problems based on Price and Quantity 2: 00:08:00

Overview This comprehensive course on Interview Skills: Ace the Interview will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Interview Skills: Ace the Interview  comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Interview Skills: Ace the Interview. It is available to all students, of all academic backgrounds. Requirements Our Interview Skills: Ace the Interview is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 15 lectures • 00:29:00 total length •Introduction: 00:02:00 •Tell me about yourself: 00:02:00 •Why do you want to join this organisation?: 00:03:00 •What are your Strengths?: 00:02:00 •What are your Weaknesses ?: 00:02:00 •Why You ?: 00:02:00 •Where do you see yourself in 5 Years?: 00:02:00 •Why did you leave your previous employer?: 00:01:00 •Share about a past conflict & how did you resolve it?: 00:02:00 •Past Salary & Expectations?: 00:02:00 •People's Perception about You ?: 00:02:00 •Do You have Any Questions?: 00:01:00 •The Outcome: 00:02:00 •General Instructions: 00:04:00 •Assignment -Interview Skills: Ace the Interview: 00:00:00

Overview This comprehensive course on Functional Skills IT will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Functional Skills IT comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Functional Skills IT. It is available to all students, of all academic backgrounds. Requirements Our Functional Skills IT is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 15 sections • 64 lectures • 04:55:00 total length •Introduction to IT Fundamentals: 00:03:00 •The Case for Computer Literacy: 00:03:00 •Features Common to Every Computing Device: 00:02:00 •Common General-Purpose Computing Devices: 00:02:00 •Networks of Computing Devices: 00:04:00 •Remotely-Accessed Computer Systems: 00:04:00 •Specialized Computer Systems: 00:02:00 •Specialty I/O Devices: 00:01:00 •CPUs: 00:03:00 •Passive and Active Cooling: 00:03:00 •RAM and Active Memory: 00:05:00 •Motherboards: 00:03:00 •Power Supplies: 00:03:00 •AMA - Ask Me Anything about System Hardware: 00:07:00 •Ports and Connectors: 00:03:00 •General Use I/O Devices: 00:02:00 •AMA - Ask Me Anything about I/O, Ports and Peripherals: 00:07:00 •Basics of Binary: 00:04:00 •Storage Technologies: 00:04:00 •Mass Storage Variation: 00:03:00 •AMA - Ask Me Anything about Data Storage and Sharing: 00:07:00 •Operating System Functions: 00:04:00 •Operating System Interfaces: 00:05:00 •AMA - Ask Me Anything about Understanding OS's: 00:05:00 •Preparing the Work Area: 00:02:00 •Setting up a Desktop PC: 00:01:00 •Completing PC Setup: 00:04:00 •AMA - Ask Me Anything about Setting up and Configuring a PC: 00:09:00 •Personalizing a Tablet: 00:08:00 •AMA - Ask Me Anything about Mobile Devices Part 1: 00:07:00 •AMA - Ask Me Anything about Mobile Devices Part 2: 00:07:00 •File Management Tools: 00:02:00 •File Manipulation: 00:06:00 •Backups: 00:03:00 •AMA - Ask Me Anything about Managing Files: 00:08:00 •Walking Survey of Applications: 00:03:00 •Managing Applications: 00:03:00 •Applications and Extensions: 00:04:00 •AMA - Ask Me Anything about Working with Applications: 00:07:00 •Wi-Fi Setup: 00:06:00 •Going High Speed: 00:03:00 •Setting Up and Sharing Printers: 00:05:00 •AMA - Ask Me Anything about Networks and Internet Connectivity Part 1: 00:07:00 •AMA - Ask Me Anything about Networks and Internet Connectivity Part 2: 00:05:00 •Physical Security: 00:05:00 •Dealing with Malware: 00:03:00 •Password Management: 00:03:00 •Clickworthy: 00:03:00 •Perils of Public Internet: 00:02:00 •AMA - Ask Me Anything about IT Threat Mitigation Part 1: 00:07:00 •AMA - Ask Me Anything about IT Threat Mitigation Part 2: 00:08:00 •Power Management: 00:02:00 •Cleaning and Maintaining Computers: 00:02:00 •Trash it or Stash it?: 00:02:00 •AMA - Ask Me Anything about Computer Maintenance and Management: 00:11:00 •Troubleshooting 101: 00:03:00 •AMA - Ask Me Anything about Troubleshooting Computers Part 1: 00:10:00 •AMA - Ask Me Anything about Troubleshooting Computers Part 2: 00:11:00 •Introduction to Databases: 00:06:00 •Database Details: 00:06:00 •AMA - Ask Me Anything about Databases: 00:06:00 •Introduction to Programming: 00:04:00 •Programming with a PBJ Sandwich: 00:08:00 •AMA - Ask Me Anything about Programming: 00:04:00

Overview This comprehensive course on Quick Maths Tricks for Competitive Exams will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Quick Maths Tricks for Competitive Exams comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Quick Maths Tricks for Competitive Exams. It is available to all students, of all academic backgrounds. Requirements Our Quick Maths Tricks for Competitive Exams is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 67 lectures • 07:39:00 total length •Introduction: 00:02:00 •Number system: 00:09:00 •Integers and ordering of integers: 00:07:00 •Addition and Subtractions of Integers: 00:10:00 •Operations on Integers: 00:06:00 •Multiplication and Division of Integers: 00:07:00 •Powers of Integers (Exponents): 00:04:00 •Complete knowledge about factors and multiples: 00:07:00 •Divisibility tests for 2,3,4,5,6: 00:07:00 •Divisibility rules 7,8,9,10,11: 00:11:00 •Prime Factorization: 00:13:00 •Highest common factor HCF: 00:13:00 •Word problems based on HCF: 00:12:00 •Least common multiple LCM: 00:16:00 •Relation between lcm and HCF: 00:04:00 •Classification of Fractions: 00:04:00 •Convert mixed to improper and improper to mixed fractions: 00:03:00 •Equivalent Fractions: 00:04:00 •Comparing Fractions after converting to like fractions: 00:09:00 •Reducing a fraction to lowest term: 00:04:00 •Addition and subtraction OF fractions: 00:08:00 •Multiplication and division of fractions: 00:11:00 •Word problems on fractions: 00:16:00 •Bodmas and rules to remove brackets: 00:03:00 •simplify expressions using BODMAS rules: 00:05:00 •simplify expressions involving fractions using BODMAS: 00:07:00 •Decimal numbers in relation to fractions: 00:08:00 •Like and unlike Decimals: 00:05:00 •Ordering of Decimal numbers: 00:10:00 •Addition and subtraction of Decimal: 00:07:00 •Multiplication of Decimal: 00:03:00 •Division of Decimal: 00:08:00 •Rational number: 00:02:00 •Representation of Rational Numbers on Number line: 00:05:00 •Determining which fraction is terminating or non-terminating: 00:07:00 •shortcut method of writing decimal expansion of fraction to decimal: 00:08:00 •Rounding to whole number: 00:06:00 •Rounding to required number of decimals (1 d.p. ): 00:05:00 •Rounding to significant digits: 00:07:00 •Practice question on three methods of approximation: 00:05:00 •Estimation: 00:05:00 •Scientific Notation: 00:07:00 •Operation on numbers when they are in scientific notation: 00:06:00 •Percentage to fraction and fraction to percentage: 00:06:00 •Percentage of a quantity and conversation to decimal: 00:06:00 •Expressing one quantity as percentage of another quantity: 00:06:00 •Finding increase decrease percent: 00:05:00 •Uses of Percentages-Word Problems: 00:09:00 •Ratio- How to express as simple ratio: 00:09:00 •How to compare Ratios: 00:04:00 •Word problems on finding ratios: 00:07:00 •To divide a given quantity into a given Ratio: 00:11:00 •Proportion: 00:04:00 •Practice problems on Proportion: 00:06:00 •Continued proportion: 00:06:00 •Direct Variation (or proportion): 00:04:00 •Problems based on Direct proportion: 00:10:00 •Inverse Variation (or proportion): 00:10:00 •Multiple Ratios: 00:10:00 •Basics - Profit and Loss: 00:04:00 •More practice problems on Profit _ Loss: 00:06:00 •Selling price formula and Problems: 00:04:00 •Cost price formula and Problems: 00:03:00 •Higher problems on Profit and Loss: 00:08:00 •Basics - Discount: 00:05:00 •Practice problems on Discount: 00:04:00 •Tax: 00:06:00