3701 Office Skills courses delivered Online

Professional Telephone Etiquette Online Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone-Etiquette course, you will develop better telephone communication skills. This Telephone-Etiquette course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more. Main Course: Telephone Etiquette Free Courses: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills [ Note: Free PDF certificate as soon as completing the Telephone Etiquette course] Professional Telephone Etiquette Course Curriculum of the Telephone Etiquette Module 01: Aspects of Phone Etiquette Module 02: Using Proper Phone Language Module 03: Eliminate Phone Distractions Module 04: Inbound Calls Module 05: Outbound Calls Module 06: Handling Rude or Angry Callers Module 07: Handling Interoffice Calls Module 08: Handling Voicemail Messages Module 09: Methods of Training Employees Module 10: Correcting Poor Telephone Etiquette Module 11: Wrapping Up Assessment Method of Telephone Etiquette After completing each module of the Telephone Etiquette Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Telephone Etiquette After completing the MCQ/Assignment assessment for this Telephone Etiquette course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Professional Telephone Etiquette This Telephone Etiquette course is ideal for those who want to develop their telephone skills. Requirements Professional Telephone Etiquette There are no specific requirements for this Telephone Etiquette Course because it does not require any advanced knowledge or skills. Career path Professional Telephone Etiquette After completing this Telephone Etiquette course, you may be able to pursue a variety of promising career opportunities.

POWERPOINT 🔸 A series of 1 hour sessions 🔸 Learn different aspects of PowerPoint and boost those presentations of yours! 🔸 Learn how to create stunning presentations that wow your audience 🔸 Do the sessions that are of most use to you! Or do them all, it's entirely up to you - and if you do, we have a 'Do all 6 and only pay for 5' offer for you! - we don't know how to run this offer via Eventbrite though, so contact us or book all of them via our website instead: https://pochattraining.co.uk/powerpoint/ 💦Session 1)  Text Formatting The skills learned in this session are useful for all Microsoft Office Products and most other Word Processing Apps 💦Session 2) Image Formatting & Effects  💦Session 3) Using and Formatting SmartArt 💦Session 4) Creating Slide Masters 💦Session 5) Animating Text and Images 💦Session 6) Page Design, Layout and Transitions Run by a friendly, patient trainer, these sessions will be held in small groups These are practical sessions, where you will practice what we're covering as we go along Ask as many questions as you like Many people are using PowerPoint but have never really learned how to use most of its features Learn how to do all those nifty tricks that you see other presenters using Spice up your presentations! Are you great with using text but don't really know a lot about image formatting, or general page design? Now is your chance to pick and choose and learn what you need

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Description: Microsoft Office is a group of different applications with different specific main functions that offer flexible and powerful tasks management. These applications can help you to organise, manage, and present information. Since the products of Microsoft Office are considered as the gold standard for businesses across the globe, knowing the functions of applications is a benefit for you. Through this course, you will learn all the essential skills, knowledge, and information about Microsoft Office 2007. You will know how to make use of all the programs and features of Microsoft Office. Who is the course for? New staff or workers who want to learn about the Microsoft Office 2007 Programs People who have an interest in all the features of the Microsoft Office 2007 Applications Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Office 2007 Essentials course is a useful qualification to possess and would be beneficial for any type of professions or career from any type of industry you are in, such as: Administrative Assistant Businessman Executive Assistant Office Administrator Office Manager Personal Assistant Secretary Senior Manager Staff. Microsoft Word 2007 for Beginners Module One - Getting Started 00:30:00 Module Two - Opening and Closing Word 01:00:00 Module Three - Working with Documents 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Advanced Formatting Tasks 01:00:00 Module Eight - Formatting Paragraphs 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Adding the Finishing Touches 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Word 2007 for Beginners 00:00:00 Microsoft Excel 2007 for Beginners Module One - Getting Started 01:00:00 Module Two - Opening and Closing Excel 01:00:00 Module Three - Your First Worksheet 01:00:00 Module Four - Working with Excel Files 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Printing Excel Data 01:00:00 Module Seven - Building Formulas 01:00:00 Module Eight - Using Excel Functions 01:00:00 Module Nine - Using Time Saving Tools 01:00:00 Module Ten - Formatting your Data 01:00:00 Module Eleven - More Formatting 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Excel 2007 for Beginners 00:00:00 Microsoft PowerPoint 2007 For Beginners Module One - Getting Started 00:30:00 Module Two - Opening and Closing PowerPoint 01:00:00 Module Three - Working with Presentations 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Formatting Text 01:00:00 Module Six - Formatting Paragraphs 01:00:00 Module Seven - Working with Text 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Customizing Slide Elements 01:00:00 Module Ten - Setting up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint 2007 for Beginners 00:00:00 Microsoft Access 2007 for Beginners Module One - Getting Started 00:30:00 Module Two - Opening Access 01:00:00 Module Three - Using the Access Interface 01:00:00 Module Four - Working with Database Objects 01:00:00 Module Five - Creating Tables 01:00:00 Module Six - Working with Tables 01:00:00 Module Seven - Creating Forms 01:00:00 Module Eight - Working with Forms 01:00:00 Module Nine - Creating Reports 01:00:00 Module Ten - Creating Queries 01:00:00 Module Eleven - Managing Your Database 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activites- Microsoft Access 2007 for Beginners 00:00:00 Microsoft Outlook 2007 for Beginners Module One - Getting Started 00:30:00 Module Two - Opening and Closing Outlook 01:00:00 Module Three - Working with E-mail 01:00:00 Module Four - Creating a New E-mail 01:00:00 Module Five - Managing E-mail 01:00:00 Module Six - Managing Junk Mail 01:00:00 Module Seven - Outlook's Organization Tools 01:00:00 Module Eight - Searching for Items 01:00:00 Module Nine - An Introduction to the Calendar 01:00:00 Module Ten - An Introduction to Tasks 01:00:00 Module Eleven - An Introduction to Contacts 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Outlook 2007 for Beginners 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. Unlock the doors to a fulfilling career in data entry with our comprehensive Diploma in Data Entry. This online course is designed to equip you with the fundamental skills and knowledge needed to excel in the field of data entry. With 10 comprehensive courses, you'll develop proficiency in a wide range of areas, including office administration, data protection and security, Microsoft Excel, and touch typing. Our Diploma in Data Entry is ideal for anyone seeking to start a career in data entry, or for those already in the field looking to advance their skills. Our flexible online learning model allows you to study at your own pace and at a time and place that suits you best, giving you the freedom to balance your studies alongside your work or personal life. This Bundle Package includes: Course 01: Diploma in Data Entry Administrator at QLS Level 3 10 Additional CPDQS Accredited Premium Courses - Course 01: Office Administration & Skills Diploma Course 02: Document Control Course 03: Understanding Data Protection and Data Security Course 04: Complete Microsoft Word Course 05: Microsoft Excel - Beginner, Intermediate & Advanced Course 06: Craft Excel Pivot Tables for Data Reporting Course 07: Email Etiquette Course 08: Touch Typing Masterclass - Updated Version Course 09: Transcription Level 3 Course 10: Workplace Confidentiality Data entry may be an excellent job to explore if you want to use your keyboarding expertise and ability to work under pressure. In addition, a career in data entry may take you into a wide range of businesses, as firms from many industries hire for these roles. So, what is your trouble? Participate in our course and gain the rewards afterwards in your career. Learning Outcomes: Develop data entry skills to excel in the modern workplace. Learn the principles of data protection and confidentiality to ensure workplace compliance. Gain proficiency in Microsoft Word and Excel to create professional documents and spreadsheets. Craft pivot tables for data reporting to facilitate effective decision-making. Learn transcription and touch typing to increase productivity and efficiency. Develop email etiquette skills to improve communication and collaboration. Upon completion of the Data Entry course, you will be able to, Improve your grasp of the data entry business. Be able to utilise Microsoft Excel to make your job more efficient. Create and change worksheet formulae. You will learn how to categorise data. You will learn how to safeguard data. You'll discover how to handle workbooks and their attributes. Acquire the information and abilities required to operate expertly in the IT business. Be able to leverage statistics packages. The Diploma in Data Entry is a comprehensive program designed to provide students with the essential skills required for a successful career in data entry. This diploma consists of ten courses, including office administration, document control, data protection, Microsoft Word, Microsoft Excel, pivot tables for data reporting, email etiquette, touch typing, transcription, and workplace confidentiality. The program begins with an introduction to office administration and essential skills required to succeed in today's modern workplace. The course then moves on to cover data protection and confidentiality, providing students with an understanding of legal obligations and best practices for data management. Students then learn Microsoft Word and Excel, including pivot tables for data reporting, to enable the creation of professional documents and effective data analysis. Additionally, the program offers courses on email etiquette, touch typing, and transcription to increase productivity and efficiency in the workplace. Finally, students learn about workplace confidentiality, providing them with an understanding of the legal requirements of confidentiality in the workplace. The Diploma in Data Entry is an excellent investment for anyone seeking to improve their data entry skills and advance their career prospects. *** Course Curriculum: *** Course 01: Diploma in Data Entry Administrator at QLS Level 3 Module 1: Introduction Module 2: Using the Computer Module 3: Common Rules and Guidelines Module 4: Using Excel for Efficient Data Entry Module 5: Using Excel's Flash Fill and Autofill to Automate Data Entry Module 6: How to Create Form in Excel? Module 7: Using Statistics Packages CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to develop data entry skills for the modern workplace. Office administrators seeking to improve their skills and knowledge. Professionals seeking to learn data protection and confidentiality best practices. Students looking to improve their employability prospects. Anyone interested in developing their Microsoft Word and Excel skills. Requirements You will not need any prior background or expertise. All you need to take this course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Data Entry Clerk: £18,000 - £22,000 per year Office Administrator: £18,000 - £24,000 per year Administrative Assistant: £16,000 - £24,000 per year Data Analyst: £21,000 - £38,000 per year Executive Assistant: £22,000 - £40,000 per year Transcriptionist: £17,000 - £25,000 per year Certificates Diploma in Data Entry Administrator at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Data Entry Administrator at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Certificate Accredited by CPDQS Digital certificate - £10

An intermediate-level course that will help you improve your Power BI skills and become an expert data analyst or data scientist. The course is carefully structured to provide an in-depth understanding of Microsoft Power BI and its features, along with some important tips and tricks.

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

The Front Office Manager Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Front Office Manager Course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Core Skills Required Core Skills Required 00:11:00 Module 2: Self-Management (I) Self-Management (I) 00:07:00 Module 3: Self-Management (II) Self-Management (II) 00:07:00 Module 4: Time Management (I) Time Management (I) 00:07:00 Module 5: Time Management (II) Time Management (II) 00:08:00 Module 6: Organizing and Planning (I) Organizing and Planning (I) 00:07:00 Module 7: Organizing and Planning (II) Organizing and Planning (II) 00:07:00 Module 8: Communication (I) Communication (I) 00:07:00 Module 9: Communication (II) Communication (II) 00:08:00 Module 10: Additional Challenges Additional Challenges 00:07:00 Module 11: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:28:00 Module 12: Business Writing Skills Business Writing Skills 00:40:00 Module 13: Invoicing/Petty Cash Organisational Skills 00:25:00 Mock Exam Mock Exam - Front Office Manager 00:20:00 Final Exam Final Exam - Front Office Manager 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that! Description: When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Diploma in Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you looking to enhance your Office Manager skills? If yes, then you have come to the right place. Our comprehensive course on Office Manager will assist you in producing the best possible outcome by mastering the Office Manager skills. The Office Manager course is for those who want to be successful. In the Office Manager course, you will learn the essential knowledge needed to become well versed in Office Manager. Our Office Manager course starts with the basics of Office Manager and gradually progresses towards advanced topics. Therefore, each lesson of this Office Manager course is intuitive and easy to understand. Why would you choose the Office Manager course from Compliance Central: Lifetime access to Office Manager course materials Full tutor support is available from Monday to Friday with the Office Manager course Learn Office Manager skills at your own pace from the comfort of your home Gain a complete understanding of Office Manager course Accessible, informative Office Manager learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Office Manager bundle Study Office Manager in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Office Manager Course Improve your chance of gaining in demand skills and better earning potential by completing the Office Manager Office Manager Curriculum Breakdown of the Office Manager Course Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Office Manager course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Office Manager. It is also great for professionals who are already working in Office Manager and want to get promoted at work. Requirements To enrol in this Office Manager course, all you need is a basic understanding of the English Language and an internet connection. Career path The Office Manager course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Office Manager. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each