3701 Office Skills courses delivered Online

🌟 Unlock Your Potential with the Admin, Secretarial & PA Online Course! 🌟 Are you ready to embark on a journey towards a rewarding career in administration, secretarial work, or personal assistance? Look no further! Our comprehensive Admin, Secretarial & PA Online Course is designed to equip you with the essential skills and knowledge needed to thrive in today's fast-paced business world.   📚 What to Expect: Our course covers a wide range of topics essential to excel in administrative roles. From mastering communication techniques to honing your organizational skills, you'll delve into the intricacies of office management, time management, and effective multitasking strategies. Gain proficiency in industry-standard software applications, learn the art of professional correspondence, and understand the importance of confidentiality and discretion in your role. With our engaging multimedia content, interactive quizzes, and practical exercises, you'll absorb the material effortlessly and apply your newfound knowledge with confidence. Whether you're a seasoned professional looking to refresh your skills or a newcomer to the field, our course is tailored to meet your needs and elevate your career prospects.   🚀 Benefits of Taking the Admin, Secretarial & PA Online Course: Flexibility: Study at your own pace, from anywhere in the world, and fit your learning around your busy schedule. No need to sacrifice your current commitments - our online platform allows you to access course materials 24/7. Relevance: Stay up-to-date with the latest industry trends and best practices. Our course content is regularly updated to reflect the evolving demands of the administrative landscape, ensuring you're equipped with the most relevant skills employers are seeking. Career Advancement: Enhance your employability and unlock new career opportunities. Whether you're seeking entry-level positions or aiming for senior administrative roles, the skills acquired through our course will set you apart from the competition and open doors to advancement. Networking: Connect with like-minded professionals and industry experts through our online community. Exchange ideas, seek advice, and build valuable relationships that can propel your career forward. Increased Efficiency: Streamline your workflow and boost productivity with proven time management techniques and organizational strategies. Learn how to prioritize tasks, manage deadlines effectively, and optimize your workflow for maximum efficiency.   Who is this for? 🎯 Our Admin, Secretarial & PA Online Course is perfect for: Aspiring administrative professionals seeking to kickstart their careers. Current administrative staff looking to enhance their skills and advance their careers. Individuals interested in pursuing roles in secretarial work or personal assistance. Entrepreneurs and small business owners seeking to improve their office management skills.   Career Path 🛣️ Upon completion of our course, you'll be equipped to pursue a variety of exciting career paths, including: Administrative Assistant Executive Assistant Office Manager Personal Assistant Secretary Receptionist Virtual Assistant And more!   Don't let your potential go untapped - enroll in our Admin, Secretarial & PA Online Course today and take the first step towards a fulfilling and prosperous career in administration! 🚀   FAQ (Frequently Asked Questions) - Admin, Secretarial & PA Online Course Q1: What is the Admin, Secretarial & PA Online Course about? A1: The Admin, Secretarial & PA Online Course is a comprehensive program designed to equip individuals with the necessary skills and knowledge to excel in administrative roles, including secretarial and personal assistant positions. This course covers a wide range of topics, including office management, communication skills, time management, and organizational techniques. Participants will learn how to efficiently manage administrative tasks, handle correspondence, schedule appointments, and provide effective support to executives and teams. Q2: Who is this course suitable for? A2: This course is suitable for anyone interested in pursuing a career in administration, secretarial work, or personal assistance. Whether you're a recent graduate looking to enter the workforce or a professional seeking to enhance your skills and advance your career, this course provides valuable insights and practical techniques applicable across various industries and sectors. Additionally, entrepreneurs and small business owners can benefit from learning essential administrative skills to efficiently manage their operations. Q3: What are the key benefits of taking this online course? A3: By enrolling in the Admin, Secretarial & PA Online Course, participants can expect to gain a comprehensive understanding of administrative principles and practices. Some key benefits include: Acquiring essential skills in office management, communication, and organization. Learning effective time management techniques to optimize productivity. Developing proficiency in handling administrative tasks such as correspondence, scheduling, and document management. Enhancing interpersonal skills for effective communication with colleagues, clients, and stakeholders. Increasing employability and career advancement opportunities in administrative roles across various industries. Q4: How is the course structured, and what learning materials are provided? A4: The course is structured into modules, each focusing on specific aspects of administration, secretarial duties, and personal assistance. Participants will have access to comprehensive learning materials, including video lectures, reading materials, practical exercises, and quizzes. Additionally, interactive elements such as discussion forums and case studies are incorporated to facilitate engagement and application of knowledge. Learners can progress at their own pace, with flexibility to accommodate individual schedules and learning preferences. Q5: Is there any prerequisite for enrolling in this course? A5: No specific prerequisites are required for enrollment in the Admin, Secretarial & PA Online Course. This program is designed to cater to individuals with varying levels of experience and educational backgrounds. Whether you're a beginner seeking to enter the field of administration or an experienced professional looking to refine your skills, this course offers valuable insights and practical knowledge to support your career goals. Course Curriculum Module 1-Overview for the New Administrative Assistant Overview for the New Administrative Assistant 00:00 Module 2-Daily Routine Daily Routine 00:00 Module 3-Telephone Usage Telephone Usage 00:00 Module 4-Meetings Meetings 00:00 Module 5-Keeping Accurate Records Keeping Accurate Records 00:00 Module 6- Office Equipment Office Equipment 00:00

Title: Unlock Your Payroll Potential with Sage 50 Payroll Basics 🚀 Welcome to the gateway to mastering the art of payroll management! 🎉 Introducing 'Sage 50 Payroll Basics,' your comprehensive guide to navigating the intricacies of payroll processing using the powerful Sage 50 software. Whether you're a seasoned professional looking to brush up on your skills or a newcomer eager to dive into the world of payroll, this course is designed to empower you with the knowledge and tools you need to excel in your role.   Why Sage 50 Payroll Basics? 📊 Efficiency Boost: Say goodbye to manual payroll calculations and data entry errors. With Sage 50 Payroll, you'll learn how to streamline your payroll processes, saving valuable time and resources for your business. 💼 Enhanced Accuracy: Accuracy is paramount in payroll management. By mastering the fundamentals of Sage 50 Payroll, you'll gain the confidence to handle complex payroll tasks with precision and accuracy, ensuring compliance and avoiding costly mistakes. 🔒 Compliance Assurance: Stay up-to-date with ever-changing payroll regulations and tax laws. Our course will equip you with the knowledge and skills needed to navigate legal requirements and ensure compliance, minimizing the risk of penalties and fines. 💡 Empowerment Through Knowledge: Knowledge is power, especially in the realm of payroll management. Whether you're managing payroll for a small business or a large corporation, understanding the ins and outs of Sage 50 Payroll will empower you to make informed decisions and drive business success.   Who is This For? 👩‍💼 Business Owners: Take control of your payroll processes and ensure accuracy and compliance for your employees. 👨‍💼 HR Professionals: Expand your skill set and become a valuable asset to your organization by mastering Sage 50 Payroll. 👨‍💻 Accountants: Streamline payroll tasks for your clients and enhance your accounting services with Sage 50 Payroll expertise. 👩‍💻 Students and Job Seekers: Gain a competitive edge in the job market by acquiring in-demand skills in payroll management.   Career Path 🌟 Payroll Specialist: Become a payroll expert and take on leadership roles in payroll departments across industries. 🌟 HR Manager: Combine payroll expertise with HR knowledge to advance into managerial positions within human resources departments. 🌟 Accounting Professional: Integrate payroll management into your accounting services and expand your client base. 🌟 Small Business Owner: Gain the confidence to manage payroll efficiently for your own business, saving time and resources.   FAQ Q: Is this course suitable for beginners with no prior payroll experience? A: Absolutely! Sage 50 Payroll Basics is designed to cater to learners of all levels, including beginners. We start with the fundamentals and gradually progress to more advanced topics, ensuring that everyone can follow along and build a strong foundation in payroll management. Q: How long does it take to complete the course? A: The duration of the course varies depending on individual learning pace. On average, learners can expect to complete the course within a few weeks, dedicating a few hours each week to study and practice. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of the course, you will receive a certificate of achievement to showcase your newfound expertise in Sage 50 Payroll Basics. Q: Can I access the course materials on my mobile device? A: Absolutely! Our platform is optimized for mobile devices, allowing you to access course materials anytime, anywhere, and on any device with an internet connection. Q: Is there ongoing support available after completing the course? A: Yes, we offer ongoing support to our learners even after they complete the course. Whether you have questions about course materials or need assistance with real-world payroll challenges, our team of experts is here to help. Q: Can I preview some of the course content before enrolling? A: Yes, we offer a free preview of select course modules so you can get a feel for the content and teaching style before enrolling in the full course.   Unlock your payroll potential and take your career to new heights with Sage 50 Payroll Basics. Enroll today and embark on your journey to payroll mastery! 🚀 Course Curriculum Module 1 Introduction to Payroll Management Introduction to Payroll Management 00:00 Module 2 Getting Started with Sage 50 Payroll Getting Started with Sage 50 Payroll 00:00 Module 3 Advanced Payroll Management with Sage 50 Advanced Payroll Management with Sage 50 00:00 Module 4 Payroll Audits and Compliance Payroll Audits and Compliance 00:00 Module 5 International Payroll Considerations International Payroll Considerations 00:00 Module 6 Integrating Payroll with HR Systems Integrating Payroll with HR Systems 00:00

>> Deal Price is Active Now; Offer Ends Soon, Hurry Up!! << Are you looking to improve your current abilities or make a career move? Our unique Office Administration & Skills Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the course. This Advanced Diploma in Office Administration & Skills at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Office Administration & Skills Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Office Administration & Skills course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! *** Course Curriculum *** Here are the topics you will cover on the course: Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language and Effective Communication Module 09: Meeting Management Module 10: Excel Basics Navigate the Excel User Interface Use Excel Commands Create and Save a Basic Workbook Enter Cell Data Use Excel Help Create Worksheet Formulas Insert Functions Reuse Formulas and Functions Insert, Delete, and Adjust Cells, Columns, and Rows Search for and Replace Data Use Proofing and Research Tools Apply Text Formats Apply Number Format Align Cell Contents Apply Styles and Themes Apply Basic Conditional Formatting Create and Use Templates Preview and Print a Workbook Set Up the Page Layout Configure Headers and Footers Manage Worksheets Manage Workbook and Worksheet Views Manage Workbook Properties Module 11: PowerPoint Basic Customise the User Interface Set PowerPoint 2016 Options Modify Slide Masters and Slide Layouts Add Headers and Footers Modify the Notes Master and the Handout Master Create SmartArt Modify SmartArt Write Math Equations Add Audio to a Presentation Add Video to a Presentation Customise Animations and Transitions Review a Presentation Store and Share Presentations on the Web Annotate a Presentation Set Up a Slide Show Create a Custom Slide Show Add Hyperlinks and Action Buttons Record a Presentation Secure a Presentation Broadcast a Slide Show Create a Video or a CD Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Advanced Diploma in Office Administration & Skills at QLS Level 7 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Office Administration & Skills Course Right for You? Anyone interested in learning more about this subject should take this course. This Office Administration & Skills will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Office Administration & Skills program does not require any prior knowledge; everyone may participate! This Office Administration & Skills course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This Office Administration & Skills course allows you to study at your own speed and grow a quality skillset. Career path After completing this Office Administration & Skills Course, you are to start your career or begin the next phase of your career in this field. Our entire Office Administration & Skills course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates Certificate of completion Digital certificate - £10 Advanced Diploma in Office Administration & Skills at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Office Administration & Skills at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Description Register on the Office 365 End User today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Office 365 End User course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With This Course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment You need to attend an assessment right after the completion of this course to evaluate your progression. For passing the assessment, you need to score at least 60%. After submitting your assessment, you will get feedback from our experts immediately. Who Is This Course For The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.   Course Content Office 365 End User Module 01: Introduction to Office 365 00:57:00 Module 02: Email, Contacts & Calendar 00:55:00 Module 03: Teams- OneDrive 01:10:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Corporate Receptionist is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Corporate Receptionist consists of several modules that take around 6 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:26:00 Module 2: Business Telephone Skills Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:34:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:25:00 Module 5: Travel Arrangements Travel Arrangements 00:24:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:24:00 Module 7: Time Management Time Management 00:35:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:28:00 Module 9: Business Writing Skills Business Writing Skills 00:40:00 Module 10: Communication Skills Communication Skills 00:25:00 Module 11: Customer Service Customer Service 00:16:00 Module 12: Effective Planning and Scheduling Effective Planning and Scheduling 00:46:00 Module 13: Invoicing/Petty Cash Invoicing/Petty Cash 00:27:00 Mock Exam Mock Exam - Corporate Receptionist 00:20:00 Final Exam Final Exam - Corporate Receptionist 00:20:00 Assignment Assignment - Corporate Receptionist 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Microsoft Office is an office suite that can be used for business as well as for personal use. Although Microsoft Office is already rich with features and essential for productivity, with each new release, it continues to improve and enhance the office package. It's a wise investment for both your professional and personal life if you learn how to use Microsoft Office. Our Microsoft Office 2013 Complete Course course will help you hone your skills in Microsoft Office and take them to an advanced level.  This Microsoft Office 2013 Complete Course course involves advanced lessons on Word, Excel, PowerPoint, Access and Outlook. Throughout this course, learners will go through the practical skills, knowledge, and information needed to make full use of Microsoft Office apps. They'll explore all the key areas related to these applications and their proper utilisation.  Now is your chance to show potential employers that you are confident and comfortable with using Microsoft Office applications. Enrol now and explore the more complex features and tools of Microsoft Office.  Learning Outcomes:  Gain sufficient knowledge of the advanced features of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook Understand how to produce standard documents using Microsoft Word Familiarise with the key skills to master Microsoft Excel worksheets Get a solid understanding of advanced accounting calculations Develop your creative PowerPoint presentation skills Familiarise with advanced editing and formatting tasks in Microsoft Word Understand how to perform advanced email tasks and learn how to manage Outlook data Learn how to create forms and reports using Microsoft Access Familiarise with PowerPoint's research tools and learn how to use these tools for preparing a presentation Learn how to create pivot tables and pivot charts and understand grouping and outlining data Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Microsoft Word Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with the Word Window 01:00:00 Module Three - Advanced Editing and Formatting Tasks 01:00:00 Module Four - Working with Illustrations 01:00:00 Module Five - Formatting Pictures 01:00:00 Module Six - Adding SmartArt 01:00:00 Module Seven - Adding Tables 01:00:00 Module Eight - Inserting Special Objects 01:00:00 Module Nine - Working with Document References 01:00:00 Module Ten - Reviewing Your Document 01:00:00 Module Eleven - Using Comments and Tracking 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Word Advanced Level 00:00:00 Microsoft Excel Advanced Level Module One - Getting Started 01:00:00 Module Two - SmartArt and Objects 01:00:00 Module Three - Auditing 01:00:00 Module Four - Creating Charts 01:00:00 Module Five - Working with Charts 01:30:00 Module Six - Creating Pivot Tables and Pivot Charts 01:00:00 Module Seven - Macros 01:00:00 Module Eight - Solving Formula Errors 01:00:00 Module Nine - Using What If Analysis 01:00:00 Module Ten - Managing Your Data 02:00:00 Module Eleven - Grouping and Outlining Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Excel - Advanced Level 00:00:00 Microsoft PowerPoint Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with Shapes 01:00:00 Module Three - Working with Text Boxes 01:00:00 Module Four - Adding SmartArt 01:00:00 Module Five - Advanced Drawing Tasks 01:00:00 Module Six - Adding Tables 01:00:00 Module Seven - Inserting Audio and Video 01:00:00 Module Eight - PowerPoint's Research Tools 01:00:00 Module Nine - Preparing for Your Presentation 01:00:00 Module Ten - Using Slide Masters 01:00:00 Module Eleven - Advanced Presentation Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint Advanced Level 00:00:00 Microsoft Access Advanced Level Module One - Getting Started 00:30:00 Module Two - Using App Views 01:00:00 Module Three - Customizing Apps, Part One 01:00:00 Module Four - Customizing Apps, Part Two 01:00:00 Module Five - Working with More Record Tasks 01:00:00 Module Six - Using Advanced Field Tasks 01:00:00 Module Seven - Working in Table Design View 01:00:00 Module Eight - Working with the Expression Builder 01:00:00 Module Nine - Working with External Data 01:00:00 Module Ten - Creating Queries 01:00:00 Module Eleven - Creating Forms and Reports 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft Access Advanced Level 00:00:00 Microsoft Outlook Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with Messages 01:00:00 Module Three - Customizing Your Profile 01:00:00 Module Four - Advanced Email Tasks 01:00:00 Module Five - Managing Junk Mail 01:00:00 Module Six - Advanced Calendar Tasks 01:00:00 Module Seven - Doing More With Tasks 01:00:00 Module Eight - Using Notes 01:00:00 Module Nine - Viewing RSS Feeds 01:00:00 Module Ten - Printing 01:00:00 Module Eleven - Managing Outlook Data 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities- Microsoft Outlook Advanced Level 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Description: Are looking forward to learning each and every single details of Microsoft Office 2016? Then you are at the right place! Microsoft Office 2016 Essentials is designed for beginners to educate about Microsoft Office 2016. Initially, you will learn about the basic features of Microsoft Word such as creating a new document, personalizing the Microsoft Word interface, adding graphics, etc. Besides, you will learn about the techniques of controlling page appearance, proofing and editing a document. Following that, you will learn about the foundations of Microsoft Office Excel that is essential to create and work with an electronic spreadsheet. You will be able to insert and delete text, adjust cells, create columns, rows and much more. Next, Microsoft PowerPoint will help you to learn to navigate the PowerPoint environment, create and save PowerPoint presentation, delivering advanced text editing etc. Microsoft Outlook will help you to set up and use Outlook on Windows. It will also assist you in creating and sending messages, managing contacts, using the calendar, managing tasks, working with notes and much more. Overall, this course gives you all information to access Microsoft Office 2016. Register today and get benefit from this course. Learning Outcomes: Word 2016 user interface, creating basic documents and utilizing help Managing text through modifying, finding and replacing, and selecting them; and arranging texts through tabs and lists Understanding the commands on the home tab and mini toolbar Paragraph layout tool, borders, shading, styles and formatting management techniques Maximizing your ability to utilize tables within Word 2016 Inserting symbols and special characters along with techniques for adding them Managing your page's appearance with colours, borders, watermarks, headers, footers and page setup dialog box Reviewing documents through spell check, research pane and thesaurus Document accessibility options Customizing the user interface, modifying save options and managing other file types Familiarize the excel user interface, creating basic worksheet and using the help system How to create formulas, reuse them and insert functions in a worksheet Managing cells, columns and rows and ways to manipulate data Utilizing the 'Search and replace' data options and spell checking Modifying fonts, adding borders and colours to cells, using number formats, aligning cell contents and applying cell styles Define and refine page layouts for printing options Managing large workbooks through worksheet tab formatting and using different views Options for general customization, language, formula, proofing and saving Customizing Quick Access toolbar, ribbon, advanced and Trust Center options Utilize Excel's version control features and enabling add-ins Utilize the PowerPoint user interface, creating and saving presentations, and using help Making presentations through presentation options like selecting types, building it, layouts, text editing, viewing and navigation Discover methods for formatting characters, paragraphs, and text boxes Adding images, screenshots, screen recordings, shapes and WordArt Modifying options for objects and animation features Creating and formatting a table and integrating data from other Microsoft Office applications Create format and manipulate a chart Navigate throughout the Outlook user interface and learn to perform basic email functions and utilize help Composing emails, grammar and spell checks, formatting content, attaching files, enhancing messages and managing automatic message responses Customize reading options, work with attachments and manage message responses Managing and organization of messages with the help of tags, flags, other commands and folders Using calendar options to manage appointments and meetings Using People workspace to create, update, view and organise contacts Managing tasks and notes Creating and managing Quick Steps, and customizing the interface according to needs Get familiarized with Microsoft Access 2016, create simple databases, and use the help options Change table data, manage records, and create lookups Join data from different tables, sort and filter them, and perform calculations for queries Creating, adding controls, enhancing appearance and print preparation for reports How to utilize Access Options dialog box Relational database design, creating tables, managing table fields and creating table relationships Creating query joins and sub queries, joining tables with no common fields, relating data within a table, and working with sub datasheets Data normalization and creating junction tables Sharing Access data with other applications and through import and export options Managing reports through organizing information, formatting, including charts, adding calculated fields and sub-report inclusion to existing ones Create mailing label report and publishing reports in PDF format Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2016 Essentials is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2016 Essentials is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Description: Are you not familiar with Office 2016 and want to learn every single detail of it? Then you are at the right place! Office 2016 Complete Course is designed for beginners to educate about Microsoft Office 2016. Initially, you will learn about the basic features of Microsoft Word such as creating a new document, personalizing the Microsoft Word interface, adding graphics, controlling page appearance, proofing and editing a document. Following that, you will learn about the foundations of Microsoft Office Excel that is essential to create and work with an electronic spreadsheet. You will be able to insert and delete text or images, create columns, rows and much more. Microsoft PowerPoint will help you in navigating the PowerPoint environment, create and save PowerPoint presentation, etc. Microsoft Outlook will help you to set up and use Outlook on Windows, also assist you in creating and sending messages, managing contacts, working with notes, etc. You will learn related information to access Microsoft Office 2016. Additionally, you will learn Project management basics, adding tasks and resources to a project and saving them. In the course, you will learn the essential features of the latest version of Microsoft Visio and the basic information about the diagramming software. Learning Outcomes: Word 2016 user interface, creating basic documents and utilizing help Managing text through modifying, finding and replacing, and selecting them; and arranging texts through tabs and lists Understanding the commands on the home tab and mini toolbar Paragraph layout tool, borders, shading, styles and formatting management techniques Maximizing your ability to utilize tables within Word 2016 Inserting symbols and special characters along with techniques for adding them Managing your page's appearance with colours, borders, watermarks, headers, footers and page setup dialog box Reviewing documents through spell check, research pane and thesaurus Document accessibility options Customizing the user interface, modifying save options and managing other file types Familiarize the excel user interface, creating basic worksheet and using the help system How to create formulas, reuse them and insert functions in a worksheet Managing cells, columns and rows and ways to manipulate data Utilizing the 'Search and replace' data options and spell checking Modifying fonts, adding borders and colours to cells, using number formats, aligning cell contents and applying cell styles Define and refine page layouts for printing options Managing large workbooks through worksheet tab formatting and using different views Options for general customization, language, formula, proofing and saving Customizing Quick Access toolbar, ribbon, advanced and Trust Center options Utilize Excel's version control features and enabling add-ins Utilize the PowerPoint user interface, creating and saving presentations, and using help Making presentations through presentation options like selecting types, building it, layouts, text editing, viewing and navigation Discover methods for formatting characters, paragraphs, and text boxes Adding images, screenshots, screen recordings, shapes and WordArt Modifying options for objects and animation features Creating and formatting a table and integrating data from other Microsoft Office applications Create format and manipulate a chart Navigate throughout the Outlook user interface and learn to perform basic email functions and utilize help Composing emails, grammar and spell checks, formatting content, attaching files, enhancing messages and managing automatic message responses Customize reading options, work with attachments and manage message responses Managing and organization of messages with the help of tags, flags, other commands and folders Using calendar options to manage appointments and meetings Using People workspace to create, update, view and organise contacts Managing tasks and notes Creating and managing Quick Steps, and customizing the interface according to needs Get familiarized with Microsoft Access 2016, create simple databases, and use the help options Change table data, manage records and create lookups Join data from different tables, sort and filter them, and perform calculations for queries Creating, adding controls, enhancing appearance and print preparation for reports How to utilize Access Options dialog box Relational database design, creating tables, managing table fields and creating table relationships Creating query joins and subqueries, joining tables with no common fields, relating data within a table, and working with sub datasheets Data normalization and creating junction tables Sharing Access data with other applications and through import and export options Managing reports through organizing information, formatting, including charts, adding calculated fields and sub-report inclusion to existing ones Create mailing label report and publishing reports in PDF format Project management basics, navigating and customizing the user interface, adding tasks and resources to a project and saving them Managing project time frames and changing working time Managing project tasks, adding summary tasks and milestones Managing project resources, allocating and levelling work resources Sharing and exporting projects, and adjusting project print views Navigation throughout Visio interface, creating basic drawing and using the help system Drawing components, modifying drawings and work with callouts and groups Organization charts creation, modifying their layouts, positioning and spacing Create and integrate organization chart copies and compare them Making a basic floor plan and custom room shapes, utilizing the program as a modelling tool and modelling room layouts Creating cross-functional flowcharts and related features like - swimlanes and separators Altering orientation and direction, changing margins and choosing styles for flowcharts Creating network diagrams, and utilizing shape data and layers Other network diagram relevant topics such as network shapes, shape data, adding layers, activating, colouring and more Working with shape, connector styles, themes, variants and containers Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Office 2016 Complete Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Office 2016 Complete Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.