3739 Office Skills courses in Dunfermline delivered Online

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Sales & Marketing bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. The Sales & Marketing related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Sales & Marketing bundle will help you build a solid foundation to become a proficient worker in the sector. This Sales & Marketing Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :Sales Executive Training Course 02 :10 Sales Secrets for Success Course 03 :Creating Highly Profitable Sales Funnels Course 04 :Salesforce Heroku Masterclass Course 05 :Sales Analysis in Excel Course 06 :Get a Job in Sales: Your Fast Track to Career Success Course 07 :Marketing Masterclass Course 08 :Sales: Reading Body Language As A Sales Tool Course 09 :Professional Marketing and Advertising Complete Online Course Course 10 :Building Sales Funnels With ClickFunnels Course 11 :Sales Optimization Skills: Increase Your Sales by 1000% Course 12 :Business Development & Sales Course 13 :Digital Marketing Diploma Level 3 Course 14 :Digital Marketing Strategies for Business Owners Course 15 :Affiliate Marketing Masterclass Course 16 :SEO Masterclass Course 17 :Professional Copywriter - Level 4 Course 18 :Social Media Marketing (SMM) Course 19 :LinkedIn Marketing & Sales Lead Generation Blueprint Course 20 :Facebook Ads For Scaling Business - Complete Training Course 21 :Content Creation & Content Marketing Course 22 :Digital Marketing - Business Tips Course 23 :Digital Marketing and SEO Course 24 :Investment Basics Course 25: Making Budget & Forecast Course 26: Retargeting Ads Guide - How Retargeting Works Course 27: Customer Service Course 28: Business Productivity Training Course 29: Commercial law Course 30: Body Language Secrets 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Learning Outcome This tailor-made Sales & Marketing bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field Develop a profound understanding of foundational sales techniques, incorporating both traditional and modern approaches. Hone and apply advanced interpersonal communication skills within diverse sales contexts, ensuring effective communication with clients from various backgrounds. Display active listening skills as a cornerstone of successful sales conversations, actively engaging with customers to uncover their unique needs and preferences. Cultivate expertise in building and nurturing enduring client relationships, appreciating the significance of long-term partnerships in the sales process. Master the art of crafting and employing strategic questions to extract comprehensive information from clients, facilitating personalised and effective sales interactions. Apply consultative selling methods to systematically understand and address client needs, promoting tailored solutions for enhanced customer satisfaction. Acquire an in-depth knowledge of the products and services offered, enabling the delivery of comprehensive and persuasive sales pitches. Proficiently handle objections and rejections through the application of advanced objection-handling techniques, turning challenges into opportunities. Articulate and execute sophisticated negotiation strategies, ensuring favourable outcomes for both the customer and the sales professional. Skillfully adapt and customise sales scripts to various situations, mastering the art of balancing consistency with flexibility. Develop and apply persuasive communication skills, strategically influencing buying decisions through compelling and tailored messaging. Deepen understanding of the psychology of buyer behaviour, allowing for insightful and anticipatory responses to customer needs and preferences. Analyse and interpret market trends and competitor activities, integrating market intelligence into sales strategies for a competitive edge. Utilise Customer Relationship Management (CRM) software proficiently, ensuring efficient management of client data and seamless coordination of sales activities. Create and deliver compelling sales presentations, incorporating elements of storytelling and visual aids for maximum impact. Enhance time management skills for the streamlined execution of sales processes, maximising productivity and prioritising high-value activities. Grasp the ethical principles governing sales interactions, fostering a reputation for integrity and trustworthiness in the marketplace. Develop a comprehensive understanding of the sales funnel, optimising each stage for heightened efficiency and conversion rates. Analyse and interpret sales data and metrics, leveraging analytical insights to refine sales strategies and improve performance. Master the use of sales forecasting techniques, accurately predicting market trends and aligning sales strategies accordingly. Refine cold calling and prospecting skills, employing advanced strategies to generate high-quality leads and opportunities. Harness social selling techniques across various platforms, capitalising on digital channels for enhanced outreach and relationship building. Develop a strategic approach to account management, tailoring sales strategies to the unique needs and goals of key clients. Establish and enhance a personal brand within the sales profession, cultivating a distinctive and memorable professional identity. Proficiently navigate both online and offline sales channels, integrating a multi-channel approach for maximised market reach. Implement advanced follow-up strategies, maintaining persistent yet personalised communication with potential clients to drive conversions. Develop a sophisticated understanding of the sales lifecycle, anticipating and addressing challenges at each stage for consistent success. Execute upselling and cross-selling strategies with finesse, leveraging existing relationships to expand product or service offerings. Navigate the legal and regulatory landscape of sales adeptly, ensuring compliance and mitigating risks in all transactions. Enhance relationship-building skills with key stakeholders, establishing mutually beneficial partnerships for sustained success. Master the integration of technology in sales, incorporating Artificial Intelligence tools for enhanced efficiency and effectiveness. Apply emotional intelligence principles in sales interactions, fostering empathetic and authentic connections with clients. Develop collaborative teamwork skills, facilitating cohesive efforts within sales teams for collective success. Demonstrate resilience and perseverance in the face of challenges, maintaining motivation and composure in dynamic sales environments. Adapt to changes in market conditions and customer needs, staying agile and responsive to evolving sales landscapes. Develop polished written communication skills for creating impactful proposals, emails, and other sales materials. Understand and apply principles of effective pricing strategies, ensuring competitive yet profitable positioning in the market. Cultivate expertise in solution-based selling, tailoring offerings to address specific customer challenges and goals. Demonstrate cultural sensitivity in international sales, adapting sales approaches to diverse cultural contexts. Apply techniques for objection prevention through proactive and strategic communication, anticipating and addressing concerns before they arise. Master the art of crafting and delivering compelling sales pitches, captivating audiences with persuasive narratives. Embrace the use of storytelling in sales presentations, creating memorable and relatable narratives to reinforce key messages. Exhibit proficiency in relationship-based selling, leveraging genuine connections for sustained customer loyalty. Develop and maintain accurate and insightful sales reports, utilising data for continuous improvement and informed decision-making. Recognise the critical role of networking in sales, expanding professional connections for enhanced opportunities. Refine skills in handling difficult customers and resolving complaints, ensuring customer satisfaction even in challenging situations. Utilise persuasive writing techniques in sales materials, creating compelling content that resonates with target audiences. Understand the impact of social and cultural factors on sales, adapting approaches to align with societal norms and expectations. Implement advanced negotiation and deal-closing techniques, ensuring mutually beneficial agreements for all parties involved. Apply basic financial analysis skills for sales forecasting, incorporating financial insights into strategic planning. Understand and apply the principles of value-based selling, aligning product or service offerings with customer values and priorities. Develop skills in objection prevention through effective communication, creating a positive and proactive sales environment. Proficiently navigate various online sales platforms and marketplaces, capitalising on digital channels for increased sales opportunities. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Develop proficiency in strategic account planning, ensuring a comprehensive and tailored approach to key accounts. Create and deliver compelling product demonstrations, showcasing features and benefits in a memorable and persuasive manner. Apply effective strategies for handling customer feedback, using feedback as a tool for continuous improvement. Understand the importance of brand loyalty in sales, implementing strategies to foster and reinforce customer loyalty. Develop skills in handling sales objections gracefully, turning objections into opportunities for further engagement. Demonstrate proficiency in using social media for sales outreach, harnessing the power of digital platforms for enhanced visibility. Apply effective strategies for handling and closing complex sales, navigating intricate sales processes with finesse. Master the use of analytics for optimizing sales strategies, leveraging data for data-driven decision-making. Understand the principles of value proposition development, crafting compelling value propositions that resonate with target customers. Develop skills in creating and maintaining a sales pipeline, ensuring a steady flow of opportunities for sustained growth. Apply effective strategies for handling customer objections and concerns, addressing customer hesitations with confidence. Demonstrate adaptability in changing sales environments, adjusting strategies to align with evolving market dynamics. Develop skills in identifying and qualifying sales leads, ensuring that efforts are focused on high-potential opportunities. Master the use of CRM data for targeted marketing, leveraging customer data for personalised and effective marketing strategies. Understand the principles of consultative selling, fostering collaborative and value-driven interactions with clients. Apply techniques for managing and resolving customer disputes, ensuring a positive and constructive resolution. Understand the legal and ethical considerations in sales, ensuring compliance and ethical conduct in all transactions. Master the use of storytelling in sales presentations, creating narratives that resonate and connect with customers. Implement effective strategies for upselling and cross-selling, increasing revenue through additional product or service offerings. Develop skills in creating persuasive sales proposals, compelling clients to take desired actions. Understand the principles of relationship marketing, prioritising long-term relationships over transactional interactions. Demonstrate proficiency in using social proof in sales, leveraging testimonials and endorsements for increased credibility. Master the art of objection-handling in sales negotiations, addressing objections with confidence and expertise. Apply effective strategies for upselling and cross-selling, expanding revenue streams through complementary offerings. Develop skills in managing and resolving customer disputes, ensuring customer satisfaction and loyalty. Understand the impact of cultural diversity on sales, adapting sales approaches to different cultural contexts. Learn effective ways to build credibility with clients, establishing trust as a foundation for successful sales relationships. Master the use of analytics for optimizing sales performance, leveraging data-driven insights for continuous improvement. Demonstrate proficiency in creating personalised sales strategies, tailoring approaches to individual client needs and preferences. Develop skills in creating persuasive sales proposals, compelling clients to take desired actions. Understand the principles of solution-focused selling, offering tailored solutions to meet specific customer needs. Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Sales & Marketing bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Sales & Marketing Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Course Overview The comprehensive Identity and Access Management on Azure Active Directory has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Identity and Access Management on Azure Active Directory today, and learn from the very best the industry has to offer! This best selling Identity and Access Management on Azure Active Directory has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Identity and Access Management on Azure Active Directory is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Identity and Access Management on Azure Active Directory is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Identity and Access Management on Azure Active Directory is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Identity and Access Management on Azure Active Directory, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Identity and Access Management on Azure Active Directory will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Identity and Access Management on Azure Active Directory to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview The comprehensive Hands on Azure: Containers and Kubernetes has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Hands on Azure: Containers and Kubernetes today, and learn from the very best the industry has to offer! This best selling Hands on Azure: Containers and Kubernetes has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Hands on Azure: Containers and Kubernetes is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Hands on Azure: Containers and Kubernetes is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Hands on Azure: Containers and Kubernetes is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Hands on Azure: Containers and Kubernetes, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Hands on Azure: Containers and Kubernetes will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Hands on Azure: Containers and Kubernetes to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email. Preview

Course Overview The comprehensive Microsoft Azure Services Certification has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Microsoft Azure Services Certification today, and learn from the very best the industry has to offer! This best selling Microsoft Azure Services Certification has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Microsoft Azure Services Certification is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Microsoft Azure Services Certification is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Microsoft Azure Services Certification is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Microsoft Azure Services Certification, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Microsoft Azure Services Certification will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Microsoft Azure Services Certification to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Familiarise yourself with the cloud computing service that has become a global benchmark with this Microsoft Azure Fundamentals Az900 Exam Preparation 2021.  Regardless of your previous experience of cloud computing, or lack of it, this training is an excellent way to learn and understand the basics of this Microsoft platform. It's an ideal opportunity to make your resume more attractive to IT recruiters and organisations. By taking this Az900 Exam Preparation, you will be given access to easy-to-understand modules, covering details of all of the exam topics as well as expert guidance for passing it. Alongside basic cloud concepts, every aspect of the software components will be presented and explained. All of this information and a complete learning curve is made available to you in this one invaluable tutorial. This best selling Microsoft Azure Fundamentals Az900 Exam Preparation 2021 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Microsoft Azure Fundamentals Az900 Exam Preparation 2021 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Microsoft Azure Fundamentals Az900 Exam Preparation 2021 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Microsoft Azure Fundamentals Az900 Exam Preparation 2021 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Microsoft Azure Fundamentals Az900 Exam Preparation 2021, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Microsoft Azure Fundamentals Az900 Exam Preparation 2021 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Microsoft Azure Fundamentals Az900 Exam Preparation 2021 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview The comprehensive Azure Administration Course Az-104 has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Azure Administration Course Az-104 today, and learn from the very best the industry has to offer! This best selling Azure Administration Course Az-104 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Azure Administration Course Az-104 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Azure Administration Course Az-104 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Azure Administration Course Az-104 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Azure Administration Course Az-104, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Azure Administration Course Az-104 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Azure Administration Course Az-104 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Transform your human resource and payroll management skills with our comprehensive "Payroll, HR & HR Systems" course bundle! Gain a solid theoretical grounding with three QLS-endorsed courses: Payroll Management, HR (Human Resource), and Complete Guide to HR Systems. On successful completion, enjoy the prestige of owning a hardcopy certificate for each, showcasing your dedication and knowledge. But the learning doesn't stop there. Our bundle includes five additional CPD QS accredited courses, handpicked for their relevance to modern HR operations. Sage 50 Payroll for Beginners provides a thorough introduction to the popular payroll software, while Organisational Behaviour, HR and Leadership unpacks the intricacies of organisational dynamics. With Certificate in HR Audit, you can dive deep into internal HR procedures, and with Virtual Interviewing for HR and Safer Recruitment Training, you'll master the art of virtual recruitment and talent acquisition, a skill crucial in today's digital age. Key Features of the Payroll, HR & HR Systems Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Payroll, HR & HR Systems bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Payroll: Payroll Management QLS Course 02: HR (Human Resource) QLS Course 03: Complete Guide to HR systems 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Sage 50 Payroll for BeginnersCourse 02: Organizational Behaviour, HR and LeadershipCourse 03: Certificate in HR AuditCourse 04: Virtual Interviewing for HRCourse 05: Safer Recruitment Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. This incredible, comprehensive 8-course bundle guarantees a holistic understanding of Payroll, HR Systems, equipping you with the theoretical knowledge to make a mark in your professional journey. Learning Outcomes: Gain a strong theoretical foundation in payroll management. Understand the principles and practices of Human Resource Management. Learn the use and application of HR systems. Comprehend the basics of Sage 50 Payroll. Develop insights into Organisational Behaviour and Leadership in HR context. Master the techniques of HR Audit. Equip yourself with virtual interviewing skills and safer recruitment practices. Our Payroll, HR & HR Systems course bundle delivers an in-depth, theoretical understanding of key HR topics. It brings together knowledge from various fields like payroll management, HR audit, and HR systems, providing a holistic perspective on the overall management of human resources. The bundle further highlights the importance of organisational behaviour, leadership, and safer recruitment practices - pivotal aspects in maintaining a harmonious and productive work environment. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path HR Manager (Salary range: £35,000 - £60,000) Payroll Specialist (Salary range: £25,000 - £40,000) HR Systems Analyst (Salary range: £30,000 - £50,000) Recruitment Specialist (Salary range: £22,000 - £35,000) Organisational Development Manager (Salary range: £45,000 - £70,000) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Secretary & Receptionist will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Course. **Courses are included in this Bundle Course Course 01: Secretary : Medical Secretary & Receptionist Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 4 Time Management Course Course 05: Level 5 Negotiation Skills Course Course 06: Level 5 Report Writing Course Course 07: Level 1 Certificate in Well-being Course 08: Level 2 Customer Service Course 09: Mental Health Support Worker Course 10: Workplace Stress Management Course 11: Level 2 Award in Job Search and Interview Skills ***Others Included of Medical Secretary & Receptionist Bundle Course Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Secretary & Receptionist: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 1 Certificate in Well-being*** Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness ------------------- ***Dealing With Difficult People*** Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Mental Health Support Worker*** ------------------- ***Workplace Stress Management*** ------------------- ***Level 2 Award in Job Search and Interview Skills*** ------------------- Assessment Method After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medical Secretary & Receptionist is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited |150 CPD Points | Lifetime Access

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access