3001 Office Skills courses in Reigate delivered On Demand

Learn to design a resilient and scalable cloud solution using traffic load balancers, availability sets, and scale sets

This course is designed for candidates looking to demonstrate foundational-level knowledge of cloud services of Microsoft Azure by clearing the AZ-900 Microsoft Azure fundamentals exam. The course is recommended for job seekers looking for a career in the cloud domain.

Touch Typing and Shorthand Certification Touch typing is a skill with powerful benefits, including: enhanced productivity, improved focus, increased speed, accuracy, job opportunities and even health. When you know how to touch type you open up a whole new world of productivity and information management capability. Shorthand is a skill and an art. Many people have no idea of it's incredible potential for recording information, whether this is for note taking during lectures, meetings and official events, or for recording interviews. Learning shorthand allows you to take down notes at double the speed of longhand writing used by most people. This skill is not only helpful, it's actually essential for certain professions, including journalism, minute taking and stenography. This course has been designed for office workers, typists, writers, journalists, professionals, employers, business owners and anyone who wants to work in one of these fields or individuals who simply want to improve their typing or note taking ability. This comprehensive course covers everything you need to know about touch typing and shorthand, delivered in an accessible, straightforward tone and divided into different modules that you can progress with at whatever pace suits your needs. The course includes diagrams and reference material to help you understand the technical aspects such as keyboard layout, and tools and techniques for you to apply the knowledge you learn practically, including exercises, tests and worksheets to reinforce the knowledge. What you will learn This course teaches you: Different styles of typing and how they impact speed and quality How to train your fingers and brain to create muscle memory for effective touch typing The basic finger position and posture needed to prevent injury and aid typing speed Key drills for each hand to gradually build up the neurological connections needed for touch typing The ancient origins of shorthand and why written script is inefficient The theories and practical development of your own short hand style Benefits of taking this course After taking this course you will: Have an enhanced typing speed and a foundation for accuracy and quality Undo bad typing habits and develop a posture that ensures long term safety Understand exactly how to enhance your note taking speed and apply it to your role Have a personal reference book of shorthand abbreviations you can use immediacy Have systematic and regular practices to continually improve typing and shorthand Feel confident in your ability to effectively and efficiently take notes and record information Modern business relies on the effective capture of information, but most people are wasting time and effort doing it ineffectively. Learning to touch type and write with shorthand can easily double your productivity, while empowering your fingers to do the hard work frees up your brain to think more clearly. Free you mind and speed up your work with touch typing and shorthand today.

Admin Support Training is suitable for anyone aspiring to or already working in this field or simply want to learn deeper into administrative support. You will be able to add this qualification to your CV by downloading your certificate instantly without any cost. This course is packed into bite-size module for your convenience. You can study at your own pace or become accredited within hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. If you enjoy working in an office environment and would like to get to work quickly, the Admin Support Training is for you. This course will prepare you for entry-level office occupations and is ideal for students who are looking for a program that provides the skills needed for many office positions. In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. You will learn the capacity of the different managers in an organization and how they work together to be able to achieve the goals of the business. Who is this course for? Admin Support Training is suitable for anyone who want to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Admin Support Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Telephone Receptionist Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Telephone Receptionist Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Telephone Receptionist Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Telephone Receptionist Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Telephone Receptionist Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Telephone Receptionist Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Telephone Receptionist Training Module 01: Introduction to Reception and Receptionist 00:11:00 Module 02: Business Telephone Skills 00:19:00 Module 03: Representing Your Boss and Company 00:34:00 Module 04: Self-Management (I) 00:08:00 Module 05: Self-Management (II) 00:08:00 Module 06: Time Management (I) 00:08:00 Module 07: Time Management (II) 00:09:00 Module 08: Organizing and Planning (I) 00:08:00 Module 09: Organizing and Planning (II) 00:08:00 Module 10: Communication (I) 00:08:00 Module 11: Communication (II) 00:09:00 Module 12: Additional Challenges 00:08:00 Certificate Transcript Order Your Certificates or Transcripts 00:00:00

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Renewable Energy Complete Course bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 30 course mega bundle that will exceed your expectations within your budget. The Renewable Energy Complete Course related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Renewable Energy Complete Course bundle will help you build a solid foundation to become a proficient worker in the sector. This Renewable Energy Complete Course Bundle consists of the following 25 CPD Accredited Premium courses - Course 1: Solar Energy Course 2: Sustainable Energy, Development and Environmental Impacts Course 3: Oil and Gas Industry Course 4: Petroleum Refining Demystified Course 5: Online Course in Conservation Course 6: Environment Management Course 7: Environmental Health Course 8: Environmental Law 2021 Course 9: Meteorology Course 10: Land Management Course 11: Diploma in Water Treatment Course 12: Forestry Course 13: Agricultural Science Course 14: Botany Course 15: Wildlife Rescue and Rehabilitation Course 16: Architectural Studies Course 17: Cleaning: Disinfection, Waste Management and Chemical Safety Course 18: COSHH (Control of Substances Hazardous to Health) - Awareness Course 19: Spill Management Training Course 20: Horticulture & Organic Gardening Course 21: Homesteading Diploma Course 22: Floristry Academy Diploma Course 23: Arboriculture Course 24: Marine Biology Course - Online Diploma Course 25: Garden Design Course 26: Escaping Consumerism Course 27: Administration of Emergency Medical Gases Course 28: Accredited level 3 Oceanography Diploma Course 29: Hydrogen Sulphide Training: Safety and Awareness in Hazardous Environments Course 30: Public Realm Manager's Guide: Urban Planning and Management Course 31: Solar & Thermal Energy: Harnessing Renewable Power Sources Course 32: Sustainable Management of Renewable Energy Resources 5 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5: Create a Professional LinkedIn Profile Learning Outcome This tailor-made Renewable Energy Complete Course bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field Course 1: Solar Energy Understand the principles of solar energy generation and its applications in various sectors. Learn to design and implement solar energy systems, including photovoltaic and solar thermal systems. Gain knowledge about the environmental and economic benefits of solar energy and its role in sustainable development. Course 2: Sustainable Energy, Development and Environmental Impacts Explore the concept of sustainable energy and its significance in addressing environmental challenges. Analyze the environmental impacts of different energy sources and their contribution to sustainable development. Develop strategies for promoting sustainable energy practices in various industries. Course 3: Oil and Gas Industry Gain insights into the fundamentals of the oil and gas industry, including exploration, production, and distribution. Understand the economic and geopolitical factors influencing the global oil and gas market. Learn about environmental regulations and sustainability practices within the industry. Course 4: Petroleum Refining Demystified Comprehend the processes involved in petroleum refining and its role in producing various fuel products. Analyze the challenges and technologies associated with cleaner and more efficient refining. Gain knowledge of safety measures and environmental considerations in petroleum refining. This Renewable Energy Complete Course Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Course 5: Online Course in Conservation Learn about the principles and methods of conservation biology and ecology. Understand the importance of biodiversity conservation and ecosystem management. Explore practical approaches to conserving natural resources and protecting endangered species. Course 6: Environment Management Develop skills in environmental management, including planning, monitoring, and assessment. Explore strategies for sustainable resource use and pollution control. Understand the regulatory frameworks and compliance requirements in environmental management. Course 7: Environmental Health Gain knowledge of environmental factors that impact public health. Learn about epidemiological methods for assessing and managing environmental health risks. Explore strategies for improving air and water quality and preventing environmental-related diseases. Course 8: Environmental Law 2021 Understand the legal frameworks and regulations governing environmental protection. Analyze case studies and recent developments in environmental law. Learn about compliance, enforcement, and the role of stakeholders in environmental legal issues. Course 9: Meteorology Acquire a foundational understanding of meteorology and weather forecasting. Learn about the science behind atmospheric phenomena and climate patterns. Explore the practical applications of meteorology in various industries. Course 10: Land Management Develop skills in land use planning, conservation, and sustainable land management. Learn about land tenure systems, property rights, and land-related policies. Explore techniques for land assessment, soil conservation, and land-use decision-making. Course 11: Diploma in Water Treatment Understand the principles of water treatment processes and their importance in ensuring clean and safe drinking water. Gain knowledge of various water treatment technologies and their applications in addressing water quality issues. Learn about the regulatory standards and quality control measures in water treatment. Course 12: Forestry Develop an understanding of forestry practices, including tree cultivation, maintenance, and sustainable harvesting. Explore the ecological and environmental aspects of forest ecosystems and biodiversity conservation. Learn about forestry management strategies and their role in sustainable resource utilization. Course 13: Agricultural Science Gain insights into the science of agriculture, including crop cultivation, soil management, and pest control. Understand the principles of sustainable farming and the use of technology in modern agriculture. Explore the challenges and opportunities in the agricultural sector. Course 14: Botany Study the fundamentals of botany, including plant anatomy, physiology, and taxonomy. Learn about plant diversity and the role of plants in ecosystems and human societies. Explore the applications of botany in fields such as agriculture, medicine, and conservation. Course 15: Wildlife Rescue and Rehabilitation Develop skills in rescuing and caring for injured or orphaned wildlife. Learn about wildlife rehabilitation techniques and ethical considerations. Understand the legal and regulatory aspects of wildlife rescue and rehabilitation. Course 16: Architectural Studies Explore the principles of architectural design, construction, and planning. Gain knowledge of architectural history and various architectural styles. Learn about sustainable architecture and its role in contemporary design. Course 17: Cleaning: Disinfection, Waste Management and Chemical Safety Understand the importance of cleaning, disinfection, and waste management in various settings. Learn about safe handling of chemicals and hazardous substances. Explore best practices for maintaining cleanliness and hygiene. Course 18: COSHH (Control of Substances Hazardous to Health) - Awareness Gain awareness of the COSHH regulations and their significance in workplace safety. Learn to identify hazardous substances and assess associated risks. Understand the measures and controls for safe handling of hazardous materials. Course 19: Spill Management Training Develop skills in responding to chemical spills and hazardous material incidents. Learn about containment and cleanup procedures for different types of spills. Understand the importance of risk assessment and prevention in spill management. Course 20: Horticulture & Organic Gardening Explore the principles of horticulture and organic gardening practices. Learn about plant propagation, soil health, and sustainable gardening techniques. Gain knowledge of organic pest control and environmentally friendly gardening. Course 21: Homesteading Diploma Gain knowledge and practical skills related to homesteading, including food production, self-sufficiency, and sustainable living. Learn about the principles of permaculture and how to create a self-sustaining homestead. Understand the basics of animal husbandry, crop cultivation, and homestead design. Course 22: Floristry Academy Diploma Develop expertise in floral design, arranging, and creating stunning flower arrangements. Learn about the different types of flowers, foliage, and their care and maintenance. Explore the art of floristry for various occasions, from weddings to special events. Course 23: Arboriculture Understand the science and practice of arboriculture, including tree care, maintenance, and preservation. Learn about tree biology, pruning techniques, and risk assessment in tree management. Gain knowledge of urban forestry and the importance of trees in urban environments. Course 24: Marine Biology Course - Online Diploma Explore marine ecosystems, biodiversity, and the role of marine organisms in aquatic environments. Learn about marine conservation, environmental threats, and the importance of protecting marine life. Gain insights into the field of marine biology and its relevance in scientific research. Course 25: Garden Design Develop skills in garden design, landscape planning, and creating outdoor spaces. Learn about garden styles, plant selection, and principles of garden aesthetics. Understand the practical aspects of garden construction and maintenance. Course 26: Escaping Consumerism Explore the concept of consumerism and its impact on individuals and society. Learn strategies for reducing consumption, living more sustainably, and embracing minimalism. Gain insights into the benefits of conscious consumer choices and alternative lifestyles. Certification After studying the complete Renewable Energy Complete Course training materials, you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of •8. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Course 27: Administration of Emergency Medical Gases Acquire knowledge of emergency medical gases, their uses, and safe administration. Learn about the regulatory requirements and guidelines for handling medical gases in emergencies. Develop skills in responding to medical emergencies that require the use of medical gases. Course 28: Accredited level 3 Oceanography Diploma Explore the field of oceanography, including ocean dynamics, marine ecosystems, and climate science. Gain knowledge of oceanographic research methods and data analysis techniques. Understand the role of oceanography in addressing environmental challenges. Course 29: Hydrogen Sulphide Training: Safety and Awareness in Hazardous Environments Learn about the properties of hydrogen sulphide (H2S) and its hazards in industrial environments. Acquire skills in detecting, preventing, and responding to H2S emergencies. Understand safety protocols and equipment used in H2S-prone settings. Course 30: Public Realm Manager's Guide: Urban Planning and Management Explore urban planning principles, city management, and the role of public realm managers. Learn about urban design, public spaces, and strategies for enhancing the quality of urban life. Gain insights into sustainable urban development and effective public realm management. Course 31: Solar & Thermal Energy: Harnessing Renewable Power Sources Understand the principles of solar and thermal energy generation and their applications. Learn about renewable energy technologies, including solar panels and thermal systems. Explore the benefits of harnessing solar and thermal energy for sustainable power generation. Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Renewable Energy Complete Course bundle! This bundle is also ideal for professionals looking for career advancement. Renewable Energy Researcher Clean Energy Advocate Solar Installation Manager Wind Farm Operations Manager Biomass Energy Developer Climate Change Analyst Sustainability Director Renewable Energy Auditor Biofuel Production Technician Solar Panel Inspector Green Supply Chain Manager Energy Policy Analyst Wind Turbine Designer Solar Project Coordinator Energy Storage Specialist Geothermal Plant Operator Hydropower Plant Manager Environmental Consultant Renewable Energy Consultant Clean Energy Project Manager Sustainable Architecture Designer Energy Efficiency Engineer Renewable Energy Planner Carbon Emissions Analyst Biomass Fuel Technician Solar Power Plant Manager Wind Energy Researcher Energy Management Analyst Renewable Energy Technician Bioenergy Analyst Solar Power Systems Designer Wind Turbine Maintenance Technician Hydropower Systems Engineer Environmental Scientist Sustainable Business Manager Green Energy Policy Advisor Wind Turbine Blade Technician Solar Energy Systems Engineer Sustainable Transportation Planner Renewable Energy Sales Representative Biomass Energy Systems Designer Carbon Offset Specialist Climate Risk Analyst Geothermal Energy Researcher Energy Efficiency Consultant Solar Energy Analyst Green Building Project Manager Wind Turbine Tower Technician Hydropower Plant Engineer Environmental Educator Clean Energy Investment Analyst Renewable Energy Project Developer Sustainable Product Designer Green Supply Chain Analyst Energy Policy Researcher Wind Energy Systems Engineer Solar Panel Manufacturing Technician Biofuel Production Engineer Energy Efficiency Auditor Hydropower Project Coordinator Environmental Impact Analyst Sustainable Agriculture Specialist Renewable Energy Market Analyst Biomass Power Plant Manager Solar Energy Systems Installer Wind Farm Construction Manager Green Energy Consultant Wind Turbine Systems Engineer Requirements Course 32: Sustainable Management of Renewable Energy Resources Develop expertise in the sustainable management of renewable energy sources. Learn about energy policy, renewable energy systems, and their environmental impact. Explore strategies for integrating renewable energy into existing energy grids and systems. Career path Renewable Energy Engineer Solar Power Technician Wind Turbine Technician Biomass Plant Operator Energy Analyst Energy Consultant Sustainability Coordinator Solar Sales Consultant Wind Energy Project Manager Green Building Consultant Energy Efficiency Specialist Geothermal Technician Hydropower Engineer Environmental Compliance Analyst

Master essential office administration skills with our comprehensive training program tailored for front desk officers. Learn receptionist duties, customer service techniques, and office management strategies to excel in your role. Enroll now for professional growth and efficiency at the front desk.

Learn the fundamentals of business administration, with step-by-step guidance on how to start your own business from scratch! The Office Administration and Communication Training is ideal for anyone looking to gain the practical knowledge to start their own business or excel in a business environment. Ideal for managers and those in senior-level positions, you will learn the essentials of business ethics and how to thrive in any business setting. Develop a set of transferable skills that can be applied to a wide range of roles and use this qualification as a stepping stone to becoming a successful entrepreneur! Why buy this Office Administration and Communication Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Administration and Communication Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Office Administration and Communication Training does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Office Administration and Communication Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Office Administration and Communication Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Office Administration and Communication Training Module 1: Introduction to Office Administration 00:17:00 Module 2: Skills of an Effective Administrator 00:18:00 Module 3: Business Writing Skills 00:39:00 Module 4: Communication Skills 00:27:00 Module 5: Managing Meetings and Giving Feedback 01:29:00 Module 6: Organisational Skills 01:18:00 Module 7: Telephone Etiquette 01:09:00 Module 8: Negotiation Techniques 00:18:00 Module 9: Conflict Management 00:16:00 Module 10: Stress Management 00:18:00 Module 11: Time Management 00:39:00 Mock Exam Mock Exam - Office Administration and Communication Training 00:20:00 Final Exam Final Exam - Office Administration and Communication Training 00:20:00

Course Overview Admin Assistants, Secretaries and PAs play a key role in the smooth running of a business. They are the glue that holds the structure of each working day together. To excel in these roles, you must have a specific set of transferable skills that are crucial for supporting managers, clients and other members of staff. If you are interested in any of these professions and think admin support is the career path for you, then this course is just what you need to get started.  In this Admin, Secretarial & PA Course, you will familiarise with key office procedures, with step-by-step training on how to put together an office procedure guide. It also explores codes of practice such as telephone and business writing etiquette, meeting management, and business communication techniques. Furthermore, you will build your proficiency in Excel, Word and PowerPoint, learning how to manage data, create professional work presentations and structure your business reports/proposals. Throughout the course, you'll learn tips and techniques that can be applied to a wide range of professions, from organising your time and prioritising your workload, to building your professional image and dealing with difficult people.  Enrol in this comprehensive course today and add this recognised qualification to your resume! What You Will Learn This Admin, Secretarial & PA Course teaches fundamental office procedures, suitable for aspiring Secretaries, PAs, Receptionists, Office Managers and Administrative Assistants. It also provides training on key Microsoft Office programs, building your proficiency in Word, Excel and PowerPoint. An Overview of the Office Procedure Guide Communication Skills & Techniques How to Organise Your Binder & Workspace Tips for Scheduling Your Time Efficiently How to Work Effectively With Your Manager Business Writing & Telephone Etiquette Microsoft Word, Excel & PowerPoint Training The Fundamentals of Meeting Management Must-Have Administrative Soft Skills Self-Empowerment Exercises & Strategies Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.

A senior administrator or PA is often the first voice that a customer or VIP will hear when contacting a business. This course will ensure that your telephone manner and procedures are first-class and ready for all eventualities. You'll learn how to handle external distractions and speak clearly, as well as handling nuisance calls or abusive callers efficiently. It even covers the best methods for leaving voicemail messages or following them up. By various education styles, you'll find your phone usage will benefit significantly from these lessons. Learning Outcomes Fully understand the rules of telephone etiquette for business Know how to handle rude or abusive callers Manage voicemails and forward them to the concerned person Learn about telephone language Provide excellent customer service over the phone Present a polite and dependable first contact for your company Maintain high communication standard under stress or in busy moments Act immediately on receiving important or sensitive information Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this Course for?  Everybody should know how to handle a call, whether they are on the calling end or the receiving. If it's a business call we're talking about, then the etiquettes must be strictly maintained. That's why this course is mandatory for every professional of any given organisation. Although, it doesn't hurt to know telephone etiquette, even if you are not making business calls, which means that everyone can benefit greatly from this course. Career Path The course is suitable for those in the roles of; Executive Personal Assistant Secretary Administrator Receptionist Personal/ Business Assistant Associate/ Executive/ Manager of any department of an organisation Requirements This Telephone Etiquette Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Course Content Module 01: Let's Get Started! Getting Started 00:05:00 Module 02: Proper Telephone Etiquettes Using Proper Phone Language 00:15:00 Module 03: Keys to Handle Voicemail Messages & Caller Moods Handling Rude and Angry Callers 00:10:00 Module 04: Employee Training Methods Methods of Training Employees 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.