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3089 Office Skills courses in Dunfermline delivered On Demand

CRM - Customer Relationship Management - CPD Accredited Course

5.0(2)

By Training Express

In today's competitive business environment, effective customer relationship management (CRM) is a must. This CPD Accredited CRM Course provides a solid understanding of the strategies and tools used to manage customer interactions and drive business growth. Designed to provide you with a thorough grounding in CRM principles, this course equips you with the knowledge needed to build strong customer connections, enhance loyalty, and improve overall business performance. Whether you're an aspiring marketer or looking to expand your skill set in the customer service realm, this course will give you the critical insights to handle customer relationships with confidence. The course content covers a wide range of topics including CRM strategy, customer segmentation, database management, and the role of technology in enhancing customer engagement. Delivered entirely online, it allows you to learn at your own pace while building up essential CRM expertise. By the end of the course, you’ll have a comprehensive understanding of the CRM landscape, along with the tools to implement successful strategies within your organisation, enhancing customer satisfaction and retention. This course provides the flexibility to improve your knowledge base from anywhere, with no need for physical attendance—ideal for busy professionals. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The CRM - Customer Relationship Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CRM - Customer Relationship Management - CPD Accredited training.

CRM - Customer Relationship Management - CPD Accredited Course
Delivered Online On Demand1 hour
£23

The Secrets of Body Language - CPD Accredited Course

5.0(2)

By Training Express

They say actions speak louder than words—and in the world of body language, this couldn’t be truer. Whether you're navigating a negotiation or simply reading between the lines in a video call, understanding non-verbal cues gives you the edge. This CPD-accredited course peels back the layers of human behaviour to reveal how posture, gestures, and facial expressions convey messages even when words fall short. It’s all about making sense of the silent conversation happening around us, every day. Designed for learners from all backgrounds, this course offers structured insights into how body language influences perception, trust, and communication. Whether you're looking to enhance your interpersonal dynamics or simply want to know when someone’s fibbing during a Zoom call—this course equips you with the knowledge to read people with greater clarity. Flexible, accessible and jargon-free, it’s a fascinating journey into what we all say without saying a word. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Understanding the Basics Module 02: Non-Verbal Communication Module 03: Science of Body Language - Head-Part 1 Module 04: Science of Body Language - Head-Part 2 Module 05: Science of Body Language - Hand Module 06: Science of Body Language - Mid Body Module 07: Science of Body Language - Lower Body Module 08: Understanding People Module 09: Personality and Types of It Module 10: Digital Body Language Module 11: Use Body Language Module 12: Persuasion or Manipulation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 15 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The The Secrets of Body Language - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our The Secrets of Body Language - CPD Accredited training.

The Secrets of Body Language - CPD Accredited Course
Delivered Online On Demand1 hour
£23

Accountancy - CPD Accredited Course

5.0(2)

By Training Express

Looking to gain a solid grasp of accountancy without stepping foot in a classroom? This CPD-accredited online course is designed to walk you through the essentials of accounting with clarity and a bit of charm. Whether you’re brushing up on the basics or curious about cash flow and balance sheets, this flexible programme is tailored to suit learners who prefer structure without the stiff upper lip. From core accounting concepts to understanding ledgers and reports, each module is packed with expert-led insights designed to build confidence at your own pace. This course is ideal for those working in administration, finance, small business operations or simply anyone keen on understanding the numbers behind the scenes. You’ll be able to study from anywhere, anytime—without having to decode jargon or wrestle with complicated theories. With lifetime access and instant certification upon completion, it’s never been simpler to explore accountancy in a way that’s straightforward, informative and smartly delivered. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Accountancy - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Accountancy - CPD Accredited training.

Accountancy - CPD Accredited Course
Delivered Online On Demand1 hour
£23

Motivational Interviewing - CPD Accredited Course

5.0(14)

By Training Express

Motivational Interviewing (MI) is a collaborative communication technique designed to inspire and encourage positive behaviour change. This CPD accredited course offers a thorough exploration of MI’s core principles and methods, providing learners with a clear understanding of how to support individuals through the complexities of change. Whether you work in health, social care, or related sectors, mastering MI can enhance your ability to foster motivation and strengthen client relationships in a professional and respectful manner. Through eight carefully structured modules, the course covers everything from the foundations of MI to its application across various health settings. You’ll explore key theories, the stages of change, and effective strategies for maintaining and developing your MI skills. The course also addresses the challenges and opportunities that arise when applying MI in group contexts. Delivered entirely online, this course offers flexible learning tailored to busy professionals seeking to deepen their knowledge without any requirement for physical attendance. It’s an ideal opportunity to refine your communication approach and gain a valuable qualification that reflects your commitment to personal and professional growth. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Motivational Interviewing Module 02: Principles of Motivational Interviewing Module 03: Motivational Interviewing: Skills & Strategies Module 04: Stages of Change Module 05: Theories of MI Module 06: Developing and Maintaining MI Skills Module 07: Motivational Interviewing in Various Health Settings Module 08: Perils and Possibilities of Group-Based MI Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Motivational Interviewing - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Motivational Interviewing - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Motivational Interviewing - CPD Accredited training.

Motivational Interviewing - CPD Accredited Course
Delivered Online On Demand1 hour
£23

Corporate Risk And Crisis Management - CPD Accredited Course

5.0(14)

By Training Express

In today’s dynamic business landscape, understanding how to identify, assess, and manage risks is crucial for maintaining organisational stability and resilience. This course offers a thorough introduction to the principles of risk analysis and corporate risk management, guiding learners through the processes that help protect businesses from financial and operational uncertainties. Participants will explore a range of risk management strategies tailored to corporate environments, providing essential insights into minimising potential threats while safeguarding assets and reputation. Beyond risk, the course delves into the complexities of crisis management, covering how organisations can prepare for, respond to, and recover from disruptive incidents. From crisis communication to the establishment of effective emergency response plans and team coordination, this training equips learners with the knowledge needed to handle crises systematically and with confidence. The post-crisis phase is also examined, emphasising the importance of reflection and improvement to strengthen future responses. Delivered fully online, this course is ideal for professionals seeking to enhance their understanding of risk and crisis management without the need for physical attendance. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Risks and Risk Analysis Module 02: Process of Risk Analysis and Management Module 03: Corporate of Risk Management Module 04: Managing Financial Risks Module 05: Introduction to Crisis and Crisis Management Module 06: Crisis Response and Communication Module 07: Incidents Management and Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Corporate Risk And Crisis Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Corporate Risk And Crisis Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Corporate Risk And Crisis Management - CPD Accredited training.

Corporate Risk And Crisis Management - CPD Accredited Course
Delivered Online On Demand1 hour
£23

Complete Python Scripting for Automation

By Packt

Get up to speed with automating repetitive tasks with Python

Complete Python Scripting for Automation
Delivered Online On Demand24 hours 39 minutes
£13.99

Diploma in SQL Developer at QLS Level 5

4.8(9)

By Skill Up

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Diploma in SQL Developer at QLS Level 5
Delivered Online On Demand14 days
£109

Data Entry: Techniques and Best Practices

4.7(47)

By Academy for Health and Fitness

Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. Unlock the doors to a fulfilling career in data entry with our comprehensive Diploma in Data Entry. This online course is designed to equip you with the fundamental skills and knowledge needed to excel in the field of data entry. With 10 comprehensive courses, you'll develop proficiency in a wide range of areas, including office administration, data protection and security, Microsoft Excel, and touch typing. Our Diploma in Data Entry is ideal for anyone seeking to start a career in data entry, or for those already in the field looking to advance their skills. Our flexible online learning model allows you to study at your own pace and at a time and place that suits you best, giving you the freedom to balance your studies alongside your work or personal life. This Bundle Package includes: Course 01: Diploma in Data Entry Administrator at QLS Level 3 10 Additional CPDQS Accredited Premium Courses - Course 01: Office Administration & Skills Diploma Course 02: Document Control Course 03: Understanding Data Protection and Data Security Course 04: Complete Microsoft Word Course 05: Microsoft Excel - Beginner, Intermediate & Advanced Course 06: Craft Excel Pivot Tables for Data Reporting Course 07: Email Etiquette Course 08: Touch Typing Masterclass - Updated Version Course 09: Transcription Level 3 Course 10: Workplace Confidentiality Data entry may be an excellent job to explore if you want to use your keyboarding expertise and ability to work under pressure. In addition, a career in data entry may take you into a wide range of businesses, as firms from many industries hire for these roles. So, what is your trouble? Participate in our course and gain the rewards afterwards in your career. Learning Outcomes: Develop data entry skills to excel in the modern workplace. Learn the principles of data protection and confidentiality to ensure workplace compliance. Gain proficiency in Microsoft Word and Excel to create professional documents and spreadsheets. Craft pivot tables for data reporting to facilitate effective decision-making. Learn transcription and touch typing to increase productivity and efficiency. Develop email etiquette skills to improve communication and collaboration. Upon completion of the Data Entry course, you will be able to, Improve your grasp of the data entry business. Be able to utilise Microsoft Excel to make your job more efficient. Create and change worksheet formulae. You will learn how to categorise data. You will learn how to safeguard data. You'll discover how to handle workbooks and their attributes. Acquire the information and abilities required to operate expertly in the IT business. Be able to leverage statistics packages. The Diploma in Data Entry is a comprehensive program designed to provide students with the essential skills required for a successful career in data entry. This diploma consists of ten courses, including office administration, document control, data protection, Microsoft Word, Microsoft Excel, pivot tables for data reporting, email etiquette, touch typing, transcription, and workplace confidentiality. The program begins with an introduction to office administration and essential skills required to succeed in today's modern workplace. The course then moves on to cover data protection and confidentiality, providing students with an understanding of legal obligations and best practices for data management. Students then learn Microsoft Word and Excel, including pivot tables for data reporting, to enable the creation of professional documents and effective data analysis. Additionally, the program offers courses on email etiquette, touch typing, and transcription to increase productivity and efficiency in the workplace. Finally, students learn about workplace confidentiality, providing them with an understanding of the legal requirements of confidentiality in the workplace. The Diploma in Data Entry is an excellent investment for anyone seeking to improve their data entry skills and advance their career prospects. *** Course Curriculum: *** Course 01: Diploma in Data Entry Administrator at QLS Level 3 Module 1: Introduction Module 2: Using the Computer Module 3: Common Rules and Guidelines Module 4: Using Excel for Efficient Data Entry Module 5: Using Excel's Flash Fill and Autofill to Automate Data Entry Module 6: How to Create Form in Excel? Module 7: Using Statistics Packages CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to develop data entry skills for the modern workplace. Office administrators seeking to improve their skills and knowledge. Professionals seeking to learn data protection and confidentiality best practices. Students looking to improve their employability prospects. Anyone interested in developing their Microsoft Word and Excel skills. Requirements You will not need any prior background or expertise. All you need to take this course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Data Entry Clerk: £18,000 - £22,000 per year Office Administrator: £18,000 - £24,000 per year Administrative Assistant: £16,000 - £24,000 per year Data Analyst: £21,000 - £38,000 per year Executive Assistant: £22,000 - £40,000 per year Transcriptionist: £17,000 - £25,000 per year Certificates Diploma in Data Entry Administrator at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Data Entry Administrator at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Certificate Accredited by CPDQS Digital certificate - £10

Data Entry: Techniques and Best Practices
Delivered Online On Demand3 weeks
£119

Power BI Masterclass

By Packt

An intermediate-level course that will help you improve your Power BI skills and become an expert data analyst or data scientist. The course is carefully structured to provide an in-depth understanding of Microsoft Power BI and its features, along with some important tips and tricks.

Power BI Masterclass
Delivered Online On Demand19 hours 24 minutes
£101.99

Minute Taking Executive Training Part - 2

By iStudy UK

Course Description Get instant knowledge from this bite-sized Minute Taking Executive Training Part - 2 course. This course is very short and you can complete it within a very short time. In this Minute Taking Executive Training Part - 2 course you will get fundamental ideas of minute taking, the key strategy of minute taking, technology in minute taking and so on. Enrol in this course today and start your instant first step towards the roles and responsibilities of a minute taker. Learn faster for instant implementation. Learning outcome Understand roles and responsibilities of minute taker Know the tips for minute taking Understand the technology in minute taking Learn about building confidence How Much Do Executives Earn? Senior - £74,000 (Apprx.) Average - £40,000 (Apprx.) Starting - £22,000 (Apprx.) Requirement Our Minute Taking Executive Training Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Minute Taking Executive Training Part - 2 Module 01: Roles and Responsibility of Minute Taker 00:27:00 Module 02: Tips for Minute Taking 00:22:00 Module 03: Technology in Minute Taking 00:13:00 Module 04: Building Confidence 00:14:00 Assignment Assignment - Minute Taking Executive Training Part - 2 00:00:00

Minute Taking Executive Training Part - 2
Delivered Online On Demand1 hour 16 minutes
£25