1153 Obstacle courses

Level 2 Certificate in Understanding Domestic Abuse Course Do you want domestic abuse to end? You will get a comprehensive grasp of domestic violence, abuse, and the obstacles and particular difficulties that some victims of abuse have by completing this Level 2 Certificate in Understanding Domestic Abuse Course. This Level 2 Certificate in Understanding Domestic Abuse Course covers the long-term effects and the methods used by financial abusers to keep their victims under control. The Level 2 Certificate in Understanding Domestic Abuse Course also discusses the financial and societal effects that domestic violence may have on society. This Level 2 Certificate in Understanding Domestic Abuse Course will teach you about the different kinds of abuse that may happen to children. With the Level 2 Certificate in Understanding Domestic Abuse Course completion, you will know how to spot the warning signs, and how abuse affects children's physical and emotional health throughout time at different developmental stages. Enrol in the Level 2 Certificate in Understanding Domestic Abuse Course to learn about the psychological, emotional, and physical effects that victims of domestic abuse and violence endure. Learning Outcomes of Level 2 Certificate in Understanding Domestic Abuse Course After completing this Level 2 Certificate in Understanding Domestic Abuse Course, the learner will be able to: Understand what domestic violence & abuse is and who is at risk. The Level 2 Certificate in Understanding Domestic Abuse Course helps to understand the dynamics of domestic violence. Gain a solid understanding of the impact of domestic violence on victims through Level 2 Certificate in Understanding Domestic Abuse Course The Level 2 Certificate in Understanding Domestic Abuse Course teaches how to assess the risks of domestic violence and abuse of children. Know how to help children recover from domestic abuse, support the victim and report incidents throughout the Level 2 Certificate in Understanding Domestic Abuse Course. After completing the Level 2 Certificate in Understanding Domestic Abuse Course, you can work with victims of domestic abuse. Main Course: Domestic Violence and Abuse Awareness Diploma Course Special Offers of this Level 2 Certificate in Understanding Domestic Abuse Course This Level 2 Certificate in Understanding Domestic Abuse Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Understanding Domestic Abuse Course Instant access to this Level 2 Certificate in Understanding Domestic Abuse Course Get FREE Tutor Support to this Level 2 Certificate in Understanding Domestic Abuse Course Level 2 Certificate in Understanding Domestic Abuse Course Online The goal of this domestic abuse course is to raise students' awareness. Additionally, the types of domestic abuse and their effects are covered in the Level 2 Certificate in Understanding Domestic Abuse course. In addition, the Domestic Abuse: Domestic Abuse Course describes the warning signs, potential dangers, and how to report crimes. Understanding domestic abuse policy and intervention will be made easier with the help of this Level 2 Certificate in Understanding Domestic Abuse course. Who is this course for? Level 2 Certificate in Understanding Domestic Abuse Course Online Anyone who works with or wants to work with vulnerable persons should get this Level 2 Certificate in Understanding Domestic Abuse Course. Special Note: Our Level 2 Certificate in Understanding Domestic Abuse Course is not a regulated course. If you prefer to get qualified, you can look at the following options: NCFE CACHE Level 2 Certificate in Understanding Domestic Abuse Requirements Level 2 Certificate in Understanding Domestic Abuse Course Online To enrol in this Domestic Abuse Course, students must fulfil the following requirements. To join in our Domestic Abuse Course, you must have a strong command of the English language. To successfully complete our Level 2 Certificate in Understanding Domestic Abuse Course, you must be vivacious and self driven. To complete our Level 2 Certificate in Understanding Domestic Abuse Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Level 2 Certificate in Understanding Domestic Abuse Course Career path Level 2 Certificate in Understanding Domestic Abuse Course Online Taking this Level 2 Certificate in Understanding Domestic Abuse Cours can help you land a career in the UK as a psychologist, counsellor, lecturer, or in many other roles.

Level 2 Certificate in Understanding Domestic Abuse Course Do you want domestic abuse to end? You will get a comprehensive grasp of domestic violence, abuse, and the obstacles and particular difficulties that some victims of abuse have by completing this Level 2 Certificate in Understanding Domestic Abuse Course. This Level 2 Certificate in Understanding Domestic Abuse Course covers the long-term effects and the methods used by financial abusers to keep their victims under control. The Level 2 Certificate in Understanding Domestic Abuse Course also discusses the financial and societal effects that domestic violence may have on society. This Level 2 Certificate in Understanding Domestic Abuse Course will teach you about the different kinds of abuse that may happen to children. With the Level 2 Certificate in Understanding Domestic Abuse Course completion, you will know how to spot the warning signs, and how abuse affects children's physical and emotional health throughout time at different developmental stages. Enrol in the Level 2 Certificate in Understanding Domestic Abuse Course to learn about the psychological, emotional, and physical effects that victims of domestic abuse and violence endure. Learning Outcomes of Level 2 Certificate in Understanding Domestic Abuse Course After completing this Level 2 Certificate in Understanding Domestic Abuse Course, the learner will be able to: Understand what domestic violence & abuse is and who is at risk. The Level 2 Certificate in Understanding Domestic Abuse Course helps to understand the dynamics of domestic violence. Gain a solid understanding of the impact of domestic violence on victims through Level 2 Certificate in Understanding Domestic Abuse Course The Level 2 Certificate in Understanding Domestic Abuse Course teaches how to assess the risks of domestic violence and abuse of children. Know how to help children recover from domestic abuse, support the victim and report incidents throughout the Level 2 Certificate in Understanding Domestic Abuse Course. After completing the Level 2 Certificate in Understanding Domestic Abuse Course, you can work with victims of domestic abuse. Main Course: Domestic Violence and Abuse Awareness Diploma Course Free Courses are including with this Level 2 Certificate in Understanding Domestic Abuse Course Course 01: Family support worker Course 02: Child Protection and Risk Assessment Special Offers of this Level 2 Certificate in Understanding Domestic Abuse Course This Level 2 Certificate in Understanding Domestic Abuse Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Understanding Domestic Abuse Course Instant access to this Level 2 Certificate in Understanding Domestic Abuse Course Get FREE Tutor Support to this Level 2 Certificate in Understanding Domestic Abuse Course Level 2 Certificate in Understanding Domestic Abuse Course Online The goal of this domestic abuse course is to raise students' awareness. Additionally, the types of domestic abuse and their effects are covered in the Level 2 Certificate in Understanding Domestic Abuse course. In addition, the Domestic Abuse: Domestic Abuse Course describes the warning signs, potential dangers, and how to report crimes. Understanding domestic abuse policy and intervention will be made easier with the help of this Level 2 Certificate in Understanding Domestic Abuse course. Who is this course for? Level 2 Certificate in Understanding Domestic Abuse Course Online Anyone who works with or wants to work with vulnerable persons should get this Level 2 Certificate in Understanding Domestic Abuse Course. Special Note: Our Level 2 Certificate in Understanding Domestic Abuse Course is not a regulated course. If you prefer to get qualified, you can look at the following options: NCFE CACHE Level 2 Certificate in Understanding Domestic Abuse Requirements Level 2 Certificate in Understanding Domestic Abuse Course Online To enrol in this Domestic Abuse Course, students must fulfil the following requirements. To join in our Domestic Abuse Course, you must have a strong command of the English language. To successfully complete our Level 2 Certificate in Understanding Domestic Abuse Course, you must be vivacious and self driven. To complete our Level 2 Certificate in Understanding Domestic Abuse Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Level 2 Certificate in Understanding Domestic Abuse Course Career path Level 2 Certificate in Understanding Domestic Abuse Course Online Taking this Level 2 Certificate in Understanding Domestic Abuse Cours can help you land a career in the UK as a psychologist, counsellor, lecturer, or in many other roles.

Are you looking to explore a highly effective, forward-looking therapeutic approach that centres on progress rather than problems? The Solution-Focused Brief Therapy (SFBT) Course is designed to introduce you to the core principles of SFBT, offering insight into a conversational framework that supports meaningful change. Whether you're a beginner in counselling theory or simply curious about structured goal-based dialogue, this course presents concepts in an accessible, no-fuss format — minus the jargon and mystery. Across the modules, you'll learn how to shift focus away from obstacles and toward what’s already working. Through engaging scenarios and clear explanations, you'll discover how SFBT encourages clients to imagine solutions, rather than dwell on difficulties. It's all about asking the right questions, listening with purpose, and guiding conversations toward constructive outcomes — even if the situation feels stuck. No need for fluff or frills — just sound concepts, smart guidance, and a practical mindset for anyone keen to sharpen their understanding of solution-oriented thinking. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Solution-Focused Brief Therapy (SFBT) Module 02 : The SFBT Diamond Model Module 03 : Key Techniques in SFBT Module 04 : Building a Collaborative Therapeutic Relationship Module 05 : Goal Setting in SFBT Module 06 : Resource Exploration and Solution Building Module 07 : Implementation and Evaluation Module 08 : SFBT in Different Settings and Populations Module 09 : Ethical Considerations in SFBT Learning Outcomes: Master the principles of Solution-Focused Brief Therapy (SFBT). Build proficiency in the SFBT Diamond Model. Employ key SFBT techniques in therapeutic practice. Establish a collaborative and therapeutic client relationship. Skillfully set goals within the SFBT framework. Apply SFBT in diverse settings and with various populations. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Mental health professionals (counsellors, therapists, psychologists). Social workers and family therapists. Educators and school counsellors. Healthcare professionals interested in therapy. Life coaches and career counsellors. Individuals pursuing personal or professional growth. Managers and leaders interested in solution-focused leadership. Anyone intrigued by the transformative potential of SFBT. Career path Counsellor or Therapist Family Therapist School Counsellor Life Coach Career Counsellor Clinical Psychologist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Support the learning and development of students with special educational needs. This SEN Teaching Assistant Certificate prepares you to make a positive impact in inclusive classrooms.

The Hospitality Compliance Management Course is designed to guide you through the essential aspects of maintaining legal and regulatory standards within the hospitality industry. With increasing regulations in food safety, health, and safety, this course will help you understand the legal requirements and the best practices that ensure your operations remain in line with the law. It covers everything from risk assessments to managing employee safety and customer well-being, ensuring you’re always ahead of the curve. This course also delves into the importance of health and safety policies, environmental regulations, and proper documentation, helping you streamline your management processes. Perfect for those in leadership or managerial roles, it equips you with the knowledge to confidently oversee compliance in a fast-paced, ever-evolving industry. Stay informed about new regulations and ensure that your establishment runs smoothly, all while fostering a safe and legally sound environment for both staff and guests. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Hospitality Compliance Management Module 2: Food Safety and Hygiene Compliance Module 3: Safety and Security Compliance Module 4: Environmental Compliance Module 5: Alcohol and Beverage Compliance Module 6: Data Protection and Privacy Compliance Module 7: Compliance Audits and Training Programmes Learning Outcomes: Establish robust food safety protocols to meet industry standards. Implement effective safety and security measures in hospitality settings. Navigate and adhere to environmental compliance regulations. Ensure adherence to alcohol and beverage compliance requirements. Safeguard data and privacy in accordance with legal frameworks. Conduct comprehensive compliance audits and develop tailored training programmes. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Hospitality Managers Restaurant Owners Event Planners Compliance Officers Food and Beverage Managers Hospitality Students Venue Managers Environmental Health Officers Career path Hospitality Compliance Manager Food Safety Inspector Safety and Security Compliance Officer Environmental Compliance Specialist Alcohol and Beverage Compliance Analyst Data Protection and Privacy Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Hypnotherapy or guided hypnosis is an etiquette of psychotherapy that uses relaxation, extreme concentration, and intense attention to achieve a heightened state of consciousness or mindfulness. It allows a person to be more open to discussion and suggestion and improves the success of other treatments for phobia, anxiety, insomnia, and depression.  Janets introduces the Diploma in Hypnotherapy course for anyone aspiring to or already working in Hypnotherapy. After taking the course, you'll gain skills and knowledge to perform effectively in this profession. It covers every aspect of hypnosis and hypnotherapy training, with tips on how to pursue a successful career as a hypnotherapist.  This online hypnotherapy course comprises 20 units that you can complete within 10 hours. Moreover, it is accompanied by instructional videos, practical illustrations, how-to instructions and advice. Also, you'll have 1-year access to this course that enables you to study at your speed within your comfort zone. By completing the course, you'll have a clear concept of how to become a hypnotherapist and how you will stand out from the competition in this industry.  Why Choose this Course? Upon successful completion of this Hypnotherapy online course, you'll be able to:  Achieve Hypnotherapist Certification (e-certificate upon successful completion) Get access to educational modules instructed by the experts Schedule a flexible study time, learn at your own pace, using your preferred device (computer, tablet, mobile, etc.) Receive instant feedback through mock tests and multiple-choice assessments Contact 24/7 help desk available via our email and live chat teams Find Teacher Support during weekdays Acquire hypnotherapy training Learn hypnotherapy Obtain a complete understanding of clinical hypnotherapy Course Design The online hypnotherapy course is delivered through our e-learning platform and accessible with any internet-connected device. No formal deadlines or teaching schedules are included that aids a flexible study plan.  The experts will teach you via the following: Video tutoring Online study supplies Mock tests Multiple-choice evaluation Certification After completing the Diploma in Hypnotherapy course successfully, you'll get an e-certificate. But, if you desire a print copy of the certificate, we can send it to you by post. For this, you will need to pay a minute amount of additional cost, which is £9.99 and PDF Certificate is available at £4.99. Who is this course for? Anyone wanting to gain comprehensive knowledge and inherent experience in this industry is suitable for this Level 3 Diploma in Hypnotherapy Course. Therefore, no additional qualification is compulsory for the course. Besides, professionals from this field have designed this course that ensures its high quality. This makes the course an excellent opportunity for all students from any academic backgrounds to attain in-depth knowledge on this subject.

Duration 3 Days 18 CPD hours This course is intended for CliniciansUniversitiesHospitalsHealthcare ExecutivesEntrepreneursInvestors Overview Intro to blockchainMajor healthcare use cases of blockchainUnderstand different use cases of PEB that have already been implemented and encourage thought of new potential use cases. This course covers the intersection of healthcare and Blockchain. Training will include an overview of Blockchain, and uses for Blockchain in the healthcare industry, from medical records, to medical devices, insurance and more. Day 1 History of blockchain Blockchain 101 Decentralization/centralization Distributed ledger-private vs public Mining and consensus mechanisms Intro to healthcare on blockchain including Medical records FHIR, HL7 Day 2 Patient identity Value-based care and concepts (discuss outcome-based smart contracts) Medical devices, Wearables, IoT Patient adherence monitoring (with tokenized incentives-could also discuss with pt. empowerment), incentives, etc. Interoperability and other obstacles of implementation (industry inertia, large data sets, inherent resistance to change) Day 3 Supply chain (substandard and falsified medicines, divergence, compliance with DSCSA) Logistics Insurance (eligibility, reduced overhead, claims processing) Data sets AI technology (theoretical use cases) PT empowerment 1 & 2 (digital health wallet with access driven by smart contracts, monetizing data for sharing) Additional course details: Nexus Humans Blockchain for Healthcare Professionals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Blockchain for Healthcare Professionals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to influence, develop, and/or implement a business ethics program in an organization. Overview Upon successful completion of this course, students will be able to foster a successful company culture and increase profitability by implementing a program of good business ethics. In this course, students will grow in their understanding of business ethics, their impact on all business levels and how all who interact with the company influence the development of a company business ethic. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives What is Ethics? What is Business Ethics 10 Benefits of Managing Ethics Case Study Implementing Ethics in the Workplace Benefits Guidelines for Managing Ethics in the Workplace Roles and Responsibilities Employer / Employee Rights Privacy Policies Harassment Issues Technology Business and Social Responsibilities Identifying Types of Responsibilities Case Study Handling Conflicting Social and Business Responsibilities Case Study Ethical Decisions The Basics Balancing Personal and Organizational Ethics Common Dilemmas Making Ethical Decisions Overcoming Obstacles Whistle Blowing Criteria and Risk The Process When You Should 'Blow the Whistle Managerial Ethics Ethical Management Identifying the Characteristics Ensuring Ethical Behavior Unethical Behavior Recognize and Identify Preventing Addressing Interventions Ethics in Business (I) Organization Basics Addressing the Needs Ethical Principles Ethics in Business (II) Ethical Safeguards Developing a Code of Ethics Performing an Internal Ethics Audit Upholding the Ethics Program Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Business Ethics training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Ethics course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to recognize and manage their emotions, behaviors and impulses and apply these skills to the world around them. Overview Upon successful completion of the Developing Emotional Intelligence course, participants will have the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. In this course, students will develop the skill of emotional intelligence to help maximize personal and professional success. Module One: Getting Started Getting Started Module Two: Introduction to Emotional Intelligence Defining Emotional Intelligence The Importance of EI Who Needs It? What Are Emotions? EQ vs. IQ Practical Illustration Module Three: The Components of EI Self-Management Self-Awareness Social Skills Internal Motivation Empathy Practical Illustration Module Four: Tools to Gain Control Journaling Meditation and Mindfulness Identifying Emotional Triggers Breathing Techniques Taking a Break Practical Illustration Module Five: Verbal Communication Skills Active Listening Asking Questions Consider Your Audience Choosing Your Words Be Authentic Practical Illustration Module Six: Nonverbal Communication Skills Body Language Tone Matters Facial Expressions Eye Contact Distance and Personal Space Practical Illustration Module Seven: Managing Relationships With Others Building Rapport Respond, Don?t React Show Gratitude Finding Common Ground Setting Boundaries Practical Illustration Module Eight: Overcoming Obstacles Recognizing and Admitting Failure Disagreeing Constructively Staying Cool Under Pressure Be Open to Perspectives The Power of Forgiveness Practical Illustration Module Nine: Application to Business Practices Working as a Team Setting Business Goals Interviewing for Successful Hires Giving and Receiving Feedback Customer Experience and Rapport Practical Illustration Module Ten: Benefits of Being Emotionally Aware Strong Interpersonal Relationships Able to Manage Change Reduced Stress and Anxiety Improved Decision Making Boosts Employee Morale Practical Illustration Module Eleven: Making an Impact Creating a Powerful First Impression Maintaining Your Composure Inspiring Leadership Gaining Self-Confidence Patience and Practice Practical Illustration Module Twelve: Wrapping Up Words from the Wise Additional course details: Nexus Humans Developing Emotional Intelligence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Emotional Intelligence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for It is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators. Overview Describe business process improvement (BPI) business drivers.Plan, manage and close requirements for a Business Process Improvement project Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Apply a methodology to business process improvement projects. This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement. Introduction - A Business Process Improvement (BPI) Overview Why are we here today? What is BPI? Benefits of BPI Specific challenges/obstacles and successes Process improvement examples: Industry specific examples Famous debacles to avoid and successes to emulate Your role in helping to identify problems Overview of the Joiner 7-Step Method What is the Joiner 7-Step Method? Walkthrough of the Joiner 7-Step Method Template: Introduce and review Process Improvement Template Case Study Exercise: Read and discuss introduction to the Case Study Step #1: Initiate the Project Types of business problems typically encountered at insurance companies and banks How to recognize a business-related problem Identifying the gaps (delta between current and future states) Ownership of the project and the business problem Defining measurable success criteria Case Study Exercise: Complete the Problem Statement section (Step #1) of the template Step #2: Define Current Situation What are symptoms of a problem? Looking for symptoms of the problem Performing Stakeholder Analysis Technique: View a RACI Matrix Defining the impacts caused by the problem Technique: Business Process Modeling (As-Is) Understand how to draw an As-Is Business Process Model Case Study Exercise: Complete the Define Current Situation section (Step #2) of the template Step #3: Identify Root Causes What are root causes? Performing Root Cause Analysis Technique: Fishbone Diagram using the cafeteria example Case Study Exercise: Discuss a Fishbone Diagram Technique: Pareto Chart (discuss and show example) Case Study Exercise: Complete the Identify Root Causes section (Step #3) of the template Step #4: Develop Solutions Identifying options for problem resolution Avoid jumping to conclusions Technique: Brainstorming Case Study Exercise: Conduct a Brainstorming Session Recognizing pros and cons for each option Technique: Kempner-Tregoe (?Must-Have? vs. ?Nice-to-Have?) Case Study Exercise: Determine best solution using a ?simple? Kempner-Tregoe model Case Study Exercise: Complete the Develop Solutions section (Step #4) of the template Step #5: Define Measurable Results Prototyping the solution Technique: Business Process Modeling (To-Be) Measuring results against the success criteria (Step #1) Case Study Exercise: Review changes to an As-Is Business Process Model Case Study Exercise: Complete the Define Measurable Results section (Step #5) of the template Step #6: Standardize Process Defining how the process will be documented Plan and understand organizational readiness Discuss how employees are empowered to identify and act upon their ideas Identifying follow-up needs (i.e., training) for the staff that will be impacted Technique: Communication Plan Case Study Exercise: Complete the Standardize Process section (Step #6) of the template Step #7: Determine Future Plans Monitoring the process for Continuous Process Improvement (The ?Plan-Do-Check-Act? Cycle) Understand how to sustain the improvements made by the Joiner 7-Step Method Technique: PDCA form Case Study Exercise: Complete the Determine Future Plans section (Step #7) of the template Going Forward with a Plan of Action Identifying process problems in your organization Individual Exercise: Name three (3) possible areas for improvement Prioritize and define the next steps Individual Exercise: Using a new template complete Step 2 & Step 3 for one possible area for improvement you have identified