4484 Objective courses delivered Online

A prospect's reaction to your opening benefit offer depends on their perception of their immediate situation. Identify the reaction mode of the prospect and how you should respond. When dealing with indifference, how do you choose the strategy that you feel is most appropriate for the type of resistance you receive? Learning Objectives Summarize the importance of preplanning for objections before selling, Describe the three conditions that determine a prospect's reaction to your offer, Explain a strategic opening benefit offer for a referred prospect, Describe the Four Reaction Modes--ways prospects will respond to your offering Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Closing ratios are the number of activities performed, compared to results achieved. Closing ratios can be expressed in many of your sales activities such as people called, to appointments booked. We will guide you how to track sales activities and how this will inform you where you are or are not getting results from. To increase closing your ratios, examine each step in the sales process. Learning Objectives Define closing ratios, Explain the importance of knowing your closing ratios to control sales results, Explain how to improve your closing ratios, Diagnose weak links in your sales process Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This course will ensure that you maximize your daily activities more effectively and take back control of your time. Understand the importance of setting a goal and why it is important to be proactive rather than reactive. Why is a mission statement important and what are the three elements of an effective mission statement? Prioritize your tasks more effectively according to the urgency and importance of the task at hand. Learning Objectives Schedule goals and activities, Find hidden sales time, Utilize the Sales Funnel for managing time, Apply the 80-20 Rule to allocate time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

By understanding and handling customer objections correctly, these can most of the time be turned into a purchase. Understand how to identify every prospect's value-driver-the primary value that will ultimately drive the decision to move forward. We will show you five steps for handling objections and show you why you should never overlook often hidden value-drivers such as gaining praise or being popular. Learning Objectives Describe the role of hidden Value-Drivers in making a sale, Implement the do's and don'ts of handling objections, Apply five steps to handling concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The way you react to stress determines its positive or negative effects on you. Good stress, called eustress, is any positive response to a stressor that produces optimal performance and well-being. Discover how to manage stress and how to spot bad stress. Realizing that you're in control of your life is the foundation of stress management. We will show you how to turn distress into success. Learning Objectives Summarize the positive and negative influences of stress, Describe the effects of long-term unresolved stress, Explain how to turn stress into an energy that motivates success Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This course will ensure that you maximize your daily activities more effectively and take back control of your time. Understand the importance of setting a goal and why it is important to be proactive rather than reactive. Why is a mission statement important and what are the three elements of an effective mission statement? Prioritize your tasks more effectively according to the urgency and importance of the task at hand. Learning Objectives Explain the difference between effectiveness and efficiency, Apply the three stages of managing time, Write result-driven mission statements, Set SMART goals, Prioritize tasks, urgency, and importance Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover compassionate and effective communication within leadership roles. This involves utilizing communication strategies that prioritize empathy, transparency, and active listening to build trust and understanding among team members. By prioritizing kindness in interactions, acknowledging diverse perspectives, and providing clear and respectful feedback, the goal is to cultivate strong relationships, enhance collaboration, and inspire a shared sense of purpose among team members. Learning Objectives The following are some of the key outcomes in this course: Understand the elements that make effective communication work Identify the top three communication skills for leading with kindness Develop listening skills for kind leaders Practice effective feedback skills Prepare to speak with impact Target Audience Managers, Team Leaders, Young Professionals

In the dynamic world of business, maintaining workplace integrity is a paramount challenge. This course delves into the complexities of ethical conduct, compliance with laws and regulations, and the promotion of a respectful, inclusive, and discrimination-free workplace. Participants will learn the knowledge and skills needed to uphold integrity in the workplace, fostering an ethical culture and ensuring legal compliance, ultimately enhancing organizational reputation and employee well-being. Learning Objectives The following are some of the key outcomes in this course: Learn what is workplace integrity. Explore multiple examples of workplace integrity. Understand the benefits and challenges of integrity. Learn how to maintain your integrity at work. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Starting a project can be an intimidating prospect. Understand why it is important know the difference between a project and an assignment or program. We will help you to understand key definitions used in Project Management and the responsibilities and attributes of effective project managers. You will discover the four phases of project management that is vital to the success of any project. Learning Objectives Implement suggestions for successful project delivery, Apply the four phases of project management , Describe the responsibilities of a project manager, Assess outcome and how to negotiate for resources, Perform the project delivery and write final report Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Communication skills are a fundamental aspect of success in the business world. However, many individuals encounter challenges in this area, such as difficulty in conveying their thoughts clearly, struggling to actively listen to others, or feeling anxious during public speaking. Effective communication is essential for building relationships, resolving conflicts, and making impactful presentations. Learning Objectives The following are some of the key outcomes in this course: Understand how communication is a process involving a sender, a message, and a receiver Learn why communication can fail if that process breaks down Learn why great communication skills matter to your professional success Understand five of the most common communication barriers Target Audience Young Professionals