1343 Objective courses delivered Live Online

Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. Course overview Duration: 1 day (6.5 hours) Do you worry about how to give negative feedback or deal with performance issues? Are you concerned about giving bad news? This workshop is designed to give you the skills, knowledge and confidence to tackle these scenarios in a productive way. If you are a people manager, team leader or supervisor looking to make those challenging conversations less stressful and more effective, this workshop is for you. Lots of practical sessions will ensure you have the opportunity to relate your learning to your real life work situations. The one day session will use professional actors in the afternoon so that you can practice handling real-life challenging conversations. Objectives By the end of the course you will be able to: Deal with a wide range of challenging conversations Describe the preferred behavioural style for giving feedback State the most appropriate influencing technique to use in your situations Explain how to give successful constructive feedback Content What are challenging conversations What type of challenging conversations occur? Why do we find them challenging? Communication Practical exercise to demonstrate and act as a refresher of the fundamentals of communication Barriers to communication especially in a difficult discussion Choosing the right behavioural style Refresher of assertiveness and why it is important in this context Practical exercise demonstrating how behaviour breeds behaviour, and the impact of choosing an inappropriate style Steps to using assertive behaviour Influencing Cialdini’s model for influence How to use influencing techniques in handling challenging conversations Practical application Feedback Understanding feedback – positive vs. negative Using the ABCBC model for feedback Using the basics of emotional intelligence to give effective feedback Practical application Practical Activities Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.

Come and learn the basics of Kinesiology in this fun, interactive online course. The modules covered include History of Kinesiology The 7 Factors of the Intervertebral Foramina How to Muscle Test A Kinesiologist Toolkit Testing for Hydration Testing for Protein Deficiency Kinesiology Food Sensitivity Testing Emotional Stress Release How to become a Kinesiology Professional Learning Objectives Your takeaways from the Introduction to Kinesiology course will include the ability to: Understand the origins of Kinesiology Explain the toolkit of a Kinesiologist Perform a basic muscle test Describe the different muscle tests for protein deficiency and hydration Understand how food sensitivity muscle testing works Implement basic Kinesiology tools such as Emotional Stress Release

Understand the biases we all have and the impact they can have in the workplace. Look at how to minimise their impact on others and the organisation. Course overview Duration: 1 day (6.5 hours) The purpose of this course is to help individuals understand and recognise their own unconscious biases, and to provide strategies on how to minimise the impact of those biases in the workplace. The course will provide an overview of what unconscious bias is, its prevalence and impact, and ways to mitigate its effects. Objectives By the end of the course you will be able to: Define unconscious bias and recognise different types of bias Understand how unconscious bias affects decision-making and behaviours in the workplace Identify their own unconscious biases Understand the impact of unconscious bias on individual and team performance Apply strategies to mitigate the effects of unconscious bias in the workplace Content Module 1: Introduction to Unconscious Bias Definition of unconscious bias History and prevalence of unconscious bias Different types of unconscious bias (e.g. affinity bias, confirmation bias) Module 2: Understanding the Impact of Unconscious Bias How unconscious bias affects decision-making and behaviours in the workplace Examples of unconscious bias in the workplace Impact of unconscious bias on individual and team performance Module 3: Recognising Your Own Unconscious Biases Identifying personal biases Tools to recognise and minimise unconscious biases Module 4: Mitigating the Impact of Unconscious Bias in the Workplace Best practices for reducing unconscious bias in the workplace Strategies for managerial and executive leadership to combat unconscious bias Tips for creating a culture of inclusion and diversity

Come and learn the basics of nutrition in this fun, informative online course. The modules covered include In this 10 lesson course, you will learn Common food intolerances The importance of drinking water Blood sugar balancing and food The importance of nutrition with hormones Myth busting on the popular diets including alkaline, blood group diet and veganism What are macronutrients What are micronutrients Reading food labels Understanding NOVA – the processed food categorisation Further studying options Learning Objectives Your takeaways from the Introduction to Nutrition course will include the ability to: Understand a macronutrient and a micronutrient Critique 5 popular diets Know why drinking water is important Be able to read a food label Describe why food intolerances are important Explain the NOVA categories

Learn how to use OneNote to create, organize and populate electronic notebooks. Course overview Duration: 4 hours OneNote is a digital notebook and can be a great way to easily take notes. Whether for meetings, on training courses or to help with to do lists. It works very much like it’s paper copy equivalent but, of course, with lots of enhanced features. Its integration with Outlook and the other office applications means you can easily take notes and link them to documents meeting details and then email them out. You can even add audio and video notes as reminders. Objectives  By the end of the course you will be able to: Create and manage notebooks Add contents Tag and prioritise content Create notes from other applications Create To Do Lists and integrate into Outlook Content Using OneNote Creating notebooks Creating sections and pages Formatting pages Using page templates Creating page templates Reordering sections and pages Deleting sections and pages Creating OneNote content Adding text Bullet lists Adding tables Adding images Adding drawings Adding links Adding audio and video notes Tagging Tagging Creating custom tags Creating to-do lists Searching and filtering for tags Notes Creating quick notes Filtering them in OneNote notebooks Linked notes Outlook integration Linking to tasks in Outlook Flagging notes for follow up Inserting Outlook meeting content Taking minutes Emailing OneNote pages Send emails to OneNote

Get to grips with all the features of Teams, including calls and chats, Teams and Channels and Meetings Course overview Duration: 2 hours This session is aimed at those new or self-taught users of Teams to show them the features and how to setup and use it effectively. Objectives  By the end of the course you will be able to: Use the core functions of Microsoft Teams Set up Microsoft Teams Make Calls Send Chats to colleagues via teams Set up channels Run Teams meetings Content What is Teams Teams elements Setting up your Teams Setting up audio and video Using voicemail Setting voicemail language Calls and Chats Sending individual and group chats Making and receiving calls Missed call notification Searching Teams and Channels Creating channels Channel settings Setting channel notifications Emailing channels Creating private channels Posting to channels Alerting specific people in a channel Adding files to channels Sending links to channels Teams Meetings Setting up meetings Running meetings from channels Setting backgrounds Screen sharing in meetings Handing over control Creating meeting notes Adding files to teams or meetings Using the meeting chat

Unlock the Power of Teams: Elevate your leadership with our Building and Leading Effective Teams course. Learn the art of collaboration, communication, and synergy to create high-performing teams that drive success Course overview Duration: 1 day (6 hours) Everyone works in teams today in one way or another. Whatever we do in the workplace we need to interact with another person or a number of people at various times. It is important that we know how to communicate, how to listen, how to work together and how to overcome conflict when it arises in our workplace. Challenges are often created by a lack of trust, poor conflict handling skills, a lack of shared vision and confusion over roles and responsibilities. This course will help delegates understand how to encourage more productive team working in the workplace. By the end of the course delegates will be able to describe what makes a High Performing Team and realistically assess their current strengths and weaknesses. Delegates will also be able to identify and plan behavioural changes that will improve the team’s performance. The course is experiential based with lots of learning by doing activities, reflecting and discussion. This will allow team members to get to know/improve their knowledge of team colleagues and energise or re-energise teams. Objectives  Know more about their colleagues Be able to describe what makes a high performing team Understand the importance of playing to different strengths and skills Recognise the need for clear and effective communication Content The Importance of Team Work The importance of teamwork The ‘third dimension’ – how working together has the potential to achieve more The dangers of an overly competitive workplace culture Psychological Safety Team Development Models Stages of Team Development Behaviours at each stage Dysfunctional Teams – what does good and bad look like Characteristics of high performing and elite teams Teaming and Leadership Skills Teaming competencies Active Listening Proactive Language Values and Beliefs Building Mental Fitness of Teams Becoming an inspirational leader Establishing a climate of psychological safety Team Challenges The importance of Accountability The Team Charter Smart Teams:Building TrustBuilding CollaborationOvercoming ConflictGaining CommitmentDeveloping Shared Goals The importance of shared goals Effective Team communication

ITIL® 4 Specialist: Create, Deliver and Support: Virtual In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management

Understand and explore what you and others do that develops and destroys working relationships. Course overview Duration: 2 days (13 hours) This is an exciting opportunity to dive into the very heart of human behaviour as we encourage you to explore what you and others do that develops and destroys working relationships.  We start by getting you to determine where in your working life you need to develop effective relationships before guiding you through a process of analysing personalities and behaviours and then giving you the skills to create and maintain great relationships.  Objectives  By the end of the course you will be able to: Create a stakeholder map and analyse which relationships need to be developed Describe different personality types and how these can cause connection and conflict Develop behaviours that help build relationships Bring more assertiveness to your relationships Have courageous conversations and handle conflict should it occur Content Getting started The benefits of great working relationships Determining what you want specifically from your relationships at work Developing a stakeholder map to enable you to analyse who you need to build relationships with and how you might do this Defining your personal brand How your personal brand could impact relationships Understanding others Exploring different personality types Understanding how others are both similar and different to you Identifying when personality differences might cause conflict Better Behaviour Exploring the concept of transactional analysis How transactional analysis can help to build or break relationships Understanding life positions How life positions impact your behaviour and that of others How to use transactional analysis in creating better relationships Developing Relationships Understanding the common ways poor communication can cause problems in relationships Developing assertive communication Making human connections at work in order to build better relationships and create trust Maintaining Relationships Recognition and Tiny Noticeable Things How to have courageous conversations e.g. giving feedback A model for handling conflict when it occurs

Learn how to use Microsoft Project to create and resource robust project plans and how to maintain and track throughout the project lifecycle. Course overview Duration: 1 day (6.5 hours) Our Project Planning and Control course gives you the essential skills to use Microsoft Project to build, resource and monitor project schedules. It looks at initial setup, building plans, using a work breakdown structure and managing resources through to baselining and progressing your schedule. This course is designed for new or existing users of Microsoft Project, and no previous experience of Project is required. Knowledge of planning techniques would be an advantage. Objectives  By the end of the course you will be able to: Create project schedules Build a Work Breakdown Structure Create relationships Set baselines Manage resources Set deadlines and task properties Print and report on your project Update and track project schedules Content Creating a new project Project defaults Project start date Setting default hours per day/week Setting daily working times Project timeline Building a project Creating a work breakdown structure Adding tasks and durations Estimated durations Setting milestones Recurring tasks Linking, Baselining and Resourcing Setting start dates and dependencies Task Inspector Resourcing Assigning resources Filtering available resources Baseline Setting a baseline Removing a baseline Managing resources Resource properties Dealing with over allocations Tasking information Constraint dates Setting deadline Assigning task specific calendars Task types Updating your project Completing work Completing work per resource Updating tasks Updating the project Rescheduling work Change highlighting Printing and reporting Setup and Printing Visual reports Using the Timeline Creating Dashboard reports